Business Case

International Return Service for Amazon Sellers

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Momox Business Case

Momox, founded in 2004, has offered an online platform for buying and reselling pre-owned media products since 2006. The platform targets amongst others books, video games, clothes and DVDs and is Germany’s leading ReCommerce company. In 2011, Momox started its internationalization by expanding to Great Britain, France and Austria. The Berlin based company has now 750 employees and in 2012 achieved a turnover of €60mn. Recently, the US has been added to its international target markets. More than 120,000 products are bought up by Momox on a daily basis. One of the investors is Acton Capital Partners (Burda Digital Ventures).

Momox uses third-party seller marketplaces, such as EBay and Amazon, to sell its pre-owned merchandise to its international customers. In early 2015, Amazon announced to its international marketplace-sellers, that they were obliged to provide either a local returns address or cover the return shipping costs, even if selling abroad. All resellers had to implement these new requirements by 12 March 2015, as they were otherwise in danger of losing their sales license.

Momox had a high number of returns from Amazon sales internationally and offering free returns to the logistics center in Germany became a costly business. In order to make international selling on Amazon feasible, Momox needed a local return address and returns handling in order to comply with Amazon’s rules without being faced with enormous costs.

Copyright © 2008-2015 Salesupply AG, All rights reserved

Analysis

Challenge

Company Profile

1

SolutionSalesupply has provided Momox with a local returns address in France, the UK and the USA. Customers can send their unwanted orders to an address located in their own country and free of charge. At the local Salesupply logistics center, the returns are consolidated and bundled in order to reduce shipping costs when sending them back to Momox in Germany.

Copyright © 2008-2015 Salesupply AG, All rights reserved 2

Copyright © 2008-2015 Salesupply AG, All rights reserved

www.salesupply.com

Salesupply is a global e-business services company that enables online retailers to achieve profitable international growth faster, more efficiently and with relatively low costs. Salesupply provides a full range of solutions ranging from research and strategy, to effective localization of web shops, followed by complete

operational support, traffic generation and brand management. Through our advanced systems, our flexible operational structure and our international office network we are able to ‚embed‘ these services seamlessly in

our customers’ business model.

Today we are helping over 200 satisfied webshops with their international e-commerce, including A.T.U, Marks and Spencer, G-Star, O’moda.eu, Fonq.nl, Expresso Fashion, Impericon, Sloggi, EKOSPORT, Unisport and many

more. The Salesupply network includes subsidiaries in the Netherlands, the US, Spain, France, Denmark, the UK, Italy, Brazil, Russia, Poland, China and the US.

Learn more at www.salesupply.com

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