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8/8/2019 Bullies and Bosses
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BULLIES & TOUGHIES
Shouting, Strong Words, Obnoxious
posturing: All to capture your
attention.
Listen intently and show it with
proper responses and body
language.
1. Drill in that theyre heard andunderstood
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It is not aimed at you.
Show your involvement
Make the ice melt
2. Ignore the bark against the
Sun!
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3. Rise one level
up.
They know nothing better.
It is their habit.
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Patience is never more important than when
on the verge of losing it.
Breathe deeply! Over again! Push more O2to the Thinking Brain Cells (Neocortex)
Dont let the Emotional Brain trigger
excess adrenalin.
Catch angry words before they fly out of
your mouth!
Dont let your anger get over you.
4. Keep your Cool! Dont lose
balance
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5. Filter what you are
hearing.
Ignore hurtful emotions and
personal attacks.
Gather facts and data.
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Tell suavely that you disagree.
Listen more than you speak.
Measure your responses
Deliberate, Decide & Deliver
It is better to swallow words than toeat them later
--Franklin. D.Roosevelt
6. Talk thru the head, not the heart!
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7. Dont lose sleep over insults.
It is not worth it. You are born to do
greater things.
Let not the barks of puppies
frighten you;
Not even the thunderbolts of heaven;
But Stand up and work
Swami VivekanandaSwami Vivekananda
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Confine to your transactions.
You are not a social reformer
Each Onell justify his stand
8. Dont try to change someone!
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9. Work out a satisfactory outcome
Try for a Win-Win situation
Honorable exit is the key!
Shed one-upmanship and king-
sized ego!
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10. Avoidance is the best strategy.
Turn the other way
Dont poke yourself into difficultsituations
Conceit will make a fool of you
Remember, you are not a superman!
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Not to go and not to see
is the best way
not to get conquered
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BOSSBOSSMANAGEMENTMANAGEMENT
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TYPES OF BOSSES
BULLDOZERS
Aggressive & Hostile ones.
Stand up to them - Dont fightCool them down - Reason out
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KNOW-IT-ALLs
High & Mighty, Super-egoists!
Do your home work
Marshall your facts
Make them think.
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STALLERS
Decision-Dodgers
Negation by delay
Pin them down
Dont accept unrealistic commitments
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NEGATIVES
It will never work
What sort of people I have
Unhesitatingly let down the subordinates
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Be optimistic
Take over the reins
Show your identity
Develop a hotline to the
Super Boss
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BLUFFSBLUFFSMumsters - One-worders
They Mask their inadequacies
Call their bluff!
Assert your position.
Make them understand you brook
no nonsense!
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BIG BROTHER watching over an
errant flock of subordinates ?RULE 1:
The Boss is always right
RULE 2:
In case of any doubt refer RULE 1
RESPECTTo be commanded
not demanded
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au revoir