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September 13, 2019
Building Trust Through Modern Data Management
Business-Driven Data Quality
The Data Challenge
Keys to Building Trust
Technology Enabled Trusted Data
Digital Transformation
Next Steps
Agenda
The Data Challenge
• East Coast Healthcare provider
• Hundreds of Systems
• Dozens of locations
• Millions of patients
• Admission Duration
Real Life Data Quality
4
1955Average life
expectancy for companies
75 years
2015Average life
expectancy for companies
15 years
VS
As data has increased, organizational life expectancy has decreased…
In today’s faster-paced, more competitive climate,how can organizations succeed and distance themselves?
Driving business performance through Data Management
“Across industries, we see
organizations investing heavily
to integrate analytics
throughout their entire business
in an effort to capture a portion
of the $9.5 trillion to $15.4
trillion of value we estimate
analytics can enable globally.”
Breakaway companies scale data management and analytics by significantly outperforming in three categories:
ALIGNING ON STRATEGY
BUILDING THE RIGHT FOUNDATIONS OF DATA, TECHNOLOGIES, AND PEOPLE
CONQUERING THE LAST MILE BY EMBEDDING ANALYTICS INTO DECISION-MAKING AND PROCESSES
Reality is that too few are breaking away
“Organizations that have data in silos have a much harder time employing a holistic management approach in which operations and tasks are optimized across the organization.”
Data is difficult to access
“As organizations accelerate their digital business efforts, poor data quality is a major contributor to a crisis in information trust and business value, negatively impacting financial performance.”
Data is not trusted
“Analytic tools are only used by 17% of employees in most organizations.”
Tools are hitting the wall
6 Steps to Building Trust
Executive Sponsorship
Shared Vision and Roadmap
Business Case
Organizational and Culture Change
Metrics
Technology
6 Steps to Building Trusted Data
9
Executive Sponsorship
• Recruit a senior business executive to act as the champion, sponsor, tie breaker, and evangelist
• Data Management change disrupts the business processes, practices, and people across your company
• Change will be disruptive and filled with political landmines.
• Involvement from the top helps ensure your project can preserve its forward momentum
• Executive Sponsorship breaks ties and evangelizes the shared vision created in the roadmap
Shared Vision and Road Map
• A clear, concise vision is a critical element for success – where you are today, where you want to be in the future, and how to get there from here
• Ensure alignment of business and technical stakeholders
• The roadmap communicates priorities, timing, and scope of the effort
• Short, focused roadmap and vision
projects have lower risk and higher return
Business Case
• A Business Case justifies the investment required for change
• A realistic business case will win executive sponsorship and business user buy-in.
• Funding will follow, especially if your case quantifies the benefits and the costs of fixing the pain points and business problems.
Initial Year Investment and Return
Customer Investment -- 1st Year (Input Value) $750,000.00
Annualized Return (i.e., Total of all the above Cost Savings & Increased Revenue) $3,230,783.64
Monthly Savings/Return $269,231.97
Which Month (i.e., 1-12) in the first year of investment do monthly savings begin? 6
Estimated First Year Savings/Return $1,884,623.79
Return on Investment -- 1st Year 251%
Payback Period 7.8
Subsequent Years Investment and Return
2nd Year Investment (Input Value) $250,000.00
2nd Year Return $3,230,783.64
Cumulative 2 Year Investment $1,000,000.00
Cumulative 2 Year Return $5,115,407.42
Total 2 Year ROI 512%
3rd Year Investment (Input Value) $40,000.00
3rd Year Return $3,230,783.64
Cumulative 3 Year Investment $1,040,000.00
Cumulative 3 Year Return $8,346,191.06
Total 3 Year ROI 803%
Organizational & Cultural Change
• Data Management is a change management project, not an IT project
• Stakeholders, constituents and influencers are all critical to the success of your project.
• Communicate to each stakeholder group and provide the necessary education and
• A well-constructed communications strategy, with continuous engagement, can greatly improve transparency and organizational change.
Metrics for Measuring Success
• Metrics measure success and progress
• Metrics are tied to the Business Case
• As with business processes, your initiative must focus on continuous improvement to assure alignment with current and future requirements.
“If you can’t measure it, you can’t manage it”
Peter Drucker.
The Right Technologies
• Business Driven Stewardship and IT collaboration
• Data Profiling, Data Integration, Data Quality
• Data Governance tools
• Master Data Management
• Workflow, hierarchy and metadata management
• Security, scalability and high performance and high availability
• Ease of use – different UIs for technical and business roles
Technology Enabled Trust
Align strategy and execution
Executive Management
Operational Analytics and Data Monetization
High-Level Decision-Making
High Visibility
Highest Value
Analysts and Data Scientists
Data Discovery and Advanced Analytics
Generate Insight
Non-Technical Employees
Decision Support Apps, Metrics, Alerts, and IoT
Drive Culture, Efficiency,and Performance
Business Partners Decision Portal Performance Metrics
Supply and Service Chain Optimization
Customers and Citizens
Customer Portals, e-statements, InfoGraphics
Drive Revenue, Loyalty,and Differentiation
Dashboards and Self-service Analytics
F I R E W A L L
Drive Business Performance
Streamline Operations
Optimize Supply Chain
Transform Customer Experience
Dashboards
AI and IoT: Lipari Warehouse Management
Visual Warehouse Facility Analytics
Real time 3D Graphic view of a warehouse gives you the ability to visualize each location, color coded depending on Warehouse attribute of your choice. You can define filters, drills downs and location-based analytics on events that matter most to you.
Near Real-Time Tracking:
▪ Weight Placement
▪ Size of Cases
▪ Cost / Damage Prone Areas
▪ Hazard Items
▪ Movement/Number of Visits
▪ Cross-Contamination
▪ Labor
▪ Congestion
▪ Top Selling Items
Business Driven Data Management
Business-driven
Puts business-people in charge with profiling, data cleansing, remediation, and mastering
Result: Rapid cycle times that drive 18+-month projects to 6 months or less.
Promotes alignment
Drives rapid, iterative development and feedback with business and IT collaboration
Sets you up for success
More comes in the box – including built-in tools, business user portals, and best practices
Fastest time to value
Pre-built rules and models for customer, supplier, and more
Business Driven Trusted Data
• Big Data or classic Data
• Legacy or new applications
• External or internal
• Structured or unstructured
• Human-entered or machine-generated
• Cloud or on-premises
Bring your data together
• Clean
• Accurate
• Consistent
• Integrated
• 360° view
• Real-time
• Trusted
Make it fit for purpose • Views for apps
• Data marts for analysts
• Data sources for AI
• Feeds to applications
• Data for external partners
• Right data, right place
Make it easy to consume
• Create trusted data in your organization for operations, analytics, and AI to drive growth
• Establish trust in customer-facing applications to build engagement and loyalty
• Provide trusted data to business processes to reduce costs and increase customer satisfaction
Manage data better to improve business outcomes
Technology Enabled Trust
Healthcare Data Management and Analytics Solutions
OHD InsightsPrebuilt InfoApps
• Embeddable Predictive• Geospatial Visualizations• Social Determinants of Health • Ad Hoc/Discovery• Dashboards/Portals• Advanced Analytics
Omni-HealthData for Providers and Payers
• Data onboarding and Integration • Master Data Management• Comprehensive Data Quality• Enterprise Data for Clinical & Financial • Reference Data Management
WebFOCUSEnterprise Intelligence
• Pre-Built Quality Focused Applications for Advanced Analytics
• Clinical Quality• Operational Insights….
Trusted Data Drives Better Outcomes
Collaboration
•Public Health
•Human Services
•Hospitals
•Mental Health
Public Portals
•Education
•Engagement
•Coordination
•Transparency
Real time Analysis
•Early Identification
•Early Intervention
•Proactive Policing
Opioid Crisis Management
Data Cleansing
• Clustering Algorithms
• Enrichment and Tagging
• Match and Merge
Regulatory Compliance
• State Regulations
• Federal Regulations
• Security
Strategic Indicators
• Suspect Risk Scores
• Usage Factors
• Risk Factors
Proactive Policing
Actionable Data Driven
Modern Data Management delivers trust by changing the approach to Business-driven:
• Lower cost and faster time to value
1 to 3 months vs. 12 to 18 months
• Future Proof
From blockchain to mainframe and
everything in between
• Simplified
Complete solutions for MDM
and/or Data Quality in a box
• Automated
Model-driven development lets
business own the decisions and data,
then helps IT implement the rules
• Flexible
Leave-and-layer design, in the cloud or
on premise, lets you go from the
department to the enterprise with no
“do-overs”
Take the Challenge!
31
• Data Quality Challenge
• Analytics Challenge
Recommendations
32
Discovery Workshop
• Meeting with business and technology stakeholders
• Align the Strategy and the Vision
• ½ day to 2 days
Roadmap Overview
•Business Case Developed
•Process and Technology Plan
•Alignment of Plan to the Vision
•Technology Acquisition
Execution
•Communication and Evangelization
•Technology Deployment
•Process Change
#MES19
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