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Building Trust in the Age of Trust-Busters. Prepared by: Elise M. Farnham CPCU, ARM, AIM, CPIW President, Illumine Consulting www.elisefarnham.com 770-367-3148 [email protected]. Advantages Demonstration of shared moral values Leads to authenticity - PowerPoint PPT Presentation
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Building Trust in the Age of Trust-Busters
Prepared by:Elise M. FarnhamCPCU, ARM, AIM, CPIWPresident, Illumine [email protected]
Why is trust important?
Advantages Demonstration of
shared moral values Leads to authenticity An important part of
our “character”
Barriers Fears Moral values not shared
Studies prove it!
Institute for Global Ethics In 1996: Honesty
Compassion
Fairness
Responsibility
Respect
How do you know you can trust someone?
Review the “New Agent” Case Study. What went through Jim’s mind?
How can Jim remain true to the five traits? Honesty
Compassion
Fairness
Responsibility
Respect
To whom must Jim display each trait, and, how?
Building Trust Be positive -- and SMILE Be complimentary
Building Trust (con’t)
Take genuine interest Find commonality Listen carefully Speak the language Be slow to disagree Choose your battles
Building Trust (con’t)
Always do what you say you will do Implement someone else’s suggestions Try humor Make yourself useful Develop intuition and awareness Adjust your strategies
Wrap-up
Thank you for coming!
And remember:
“People don’t care how much you know until they know how much you care.”
