CSARN Conference

Business Continuity + ?

Good business planning?

Common Sense?

Collaborative working?

Enterprise Risk Management?

Glorified Corporate Security

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Organisational Resilience is:

» A people centric capability based on the strategic co-ordination of organisationalresources, adaptive leadership, intelligence, communication and staff developmentwhich enables the identification and analysis of strategic threats through sharedsituational awareness. This enables the preparation, education, contingencyplanning to enable effective resistance to hazards, multi-level response, recoveryand operational sustainability. This is underpinned by a learning culture to drivepositive adjustment and adaptation during periods of uncertainty.

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Organisational Resilience is:

» A people centric capability based on the strategic co-ordination of organisationalresources, adaptive leadership, intelligence, communication and staff developmentwhich enables the identification and analysis of strategic threats through sharedsituational awareness. This enables the preparation, education, contingencyplanning to enable effective resistance to hazards, multi-level response, recoveryand operational sustainability. This is underpinned by a learning culture to drivepositive adjustment and adaptation during periods of uncertainty.

Organisational Resilience is only one piece of the jigsaw

Important to developing resilience within the community

Relies on the resilience of its staff

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National Resilience

Community Resilience

Organisational Resilience

Team Resilience

Individual Resilience

Financial Impact - “As of May 2014, the economic cost of the damage is still being determined, but in February 2014 the accountancy firm PWC estimated costs at around £630 million, and routinely the annual cost of flooding is now around £1 billion.” RUSI

2014

Reputational Impact – Tescos

Not just caused by large scale shocks – can be caused by slow burn deep rooted issues

within corporate culture

Interconnected environment can spread shocks across the globe – “We live in the most complex, interdependent and interconnected era in human era…This new leadership context requires successful organisations to master strategic agility and to build resilience.” WEF 2013

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39%

Strategic

28%

Operational

19%

Hazard

14%

Financial

Organisation

Demand shortfall

Customer retention

Integration problems

Pricing pressure

Regulation

R&D

Industry or sector

downturn

Joint Venture or Partner

losses

Macroeconomic

Politic issues

Legal issues

Terrorism

Natural disasters

Debt and interest rates

Poor financial

management

Asset Losses

Goodwill and

amortisation

Accounting problems

Cost overrun

Operating controls

Poor capacity

management

Supply chain issues

Bribery and corruption

Regulation

Commodity prices

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Understand and analyse market Trends, threats and

risks

Assess and consider potential opportunities to exploit

Develop adaptive leadership framework

The development of a Learning culture

Double loop learning methodology

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Gracey Organisational Resilience Model ©

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• Business threats

• Strategic trends

analysis

• ERM

• Financial

management

• Auditing

• HSE

• Benefit Realisation

• Disruptive Event

Management

• BCM

• Disaster Recovery

• Corporate Security

• Corporate Social

Responsibility

• Strategic Planning

• Stakeholder

Engagement

• Market Analysis

• Benefit

Identification

• Strategic Workforce

Management

• People Development

Strategy

• Training Strategy

• Strategic Continuous

Improvement

• Org Structure

• R&D

• Business Policy &

Standards

• Technological

architecture

• Business Culture

• Corporate

Sustainability

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Corporate

Tactical

Operational

Individual

Investment in Organisational Resilience increases capability to manage a Crisis

Regular training, education and horizon scanning keeps company personnel informed

Enables organisations to continue operating and adapt to the market post event – gives a competitive edge

Case studies

» Walmart & Hurricane Katrina

» Morgan Stanley 2001 (Rescorla)

» BONY vs Sandler O’Neil

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