Upload
phungliem
View
215
Download
1
Embed Size (px)
Citation preview
Building Happy and Productive Vendor Relationships
Introduction – Melodi Cottongim, DOL
Procurement and Contracting – Glenn Briskin, WSP
Development and Implementation – Maribeth Sapinoso, AOC
Support and Ongoing Development – Karen De Leon, HCA
Q & A – audience, panel
Building Vendor Relationships 2
Benefits of Relationship
Quality
Quality of interactions
Quality of results
Quantity of deliverables
Building Vendor Relationships 5
Procurement and Contracting
Economics Find the right partner in the marketplace - economics
Match client and vendor needs
Our markets have imperfect competition
Building Vendor Relationships 7
Procurement and Contracting
Information Sharing Unequal information sharing can cause a poor match
Share the most information about what you want
Don’t be overly prescriptive about how you want it
Building Vendor Relationships 8
Procurement and Contracting
Details Contracting confirms the details arrived at during procurement
Terms and conditions balance risk – a two way street
Building Vendor Relationships 9
Development and ImplementationMaribeth Sapinoso, Administrative Office of the Courts
Building Vendor Relationships 10
Development and Implementation
Communication
“Communication begins with mutual respect, communication that inspires, encourages others to do their best.” - Zig Ziglar
Building Vendor Relationships 11
• Set Expectations• Understand Vendor and Business Languages• Lead By Example
Development and Implementation
Collaboration
Building Vendor Relationships 12
“The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be a worth a dime.” - Babe Ruth
• One Team• Sets Boundaries• Lead by Example
Development and Implementation
Culture
“Be passionate about the culture and the business and remain positive because it inspires others.” – Barry Liber
13
• Organizational• Project• Lead by Example
Building Vendor Relationships
Support and Ongoing DevelopmentKaren De Leon, Health Care Authority
Building Vendor Relationships 14
Support and Ongoing Development
Process Operational processes should be clearly defined, documented and
ideally practiced by State and Vendor team
Use of monitoring tools and threshold protocols to continue to diagnose the system “health”.
Building Vendor Relationships 15
Support and Ongoing Development
Creativity
Mitigating risk when system issues arise by knowing system and ways to work-arounds
Use of shared resources between Operations and new development
Managing vendor relationships across the miles
Building Vendor Relationships 16
Support and Ongoing Development
Teamwork Joint vested interest and buy-in to success
Lack of blaming and finger-pointing
All hands on deck approach to system emergencies
Celebrate successes, don’t forget to Breathe!
Building Vendor Relationships 17