Building Digital Resilience Barcelona presentation

February, 2013

1 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Internet access creates vast economic benefits ...

Source: MIT; EU; UNCTAD; GSMA; BCG Analysis

A 10% increase in Internet penetration...

... increases new business creation by 1%

... increases GDP by more than 1%

2 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

... benefits priority social issues ...

Source: MIT; EU; UNCTAD; GSMA; BCG Analysis

Government

transparency

Education

Freedom of

expression

Financial

services Health care

Income and

lifestyle

opportunities

3 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

... and offers crucial learning opportunities

Source: UN; UNICEF; UNESCO; OECD; ITU; Youth Center of Excellence; California Emerging Technology Fund; Power Up: The Campaign for Digital Inclusion; BCG analysis

A digital world needs digital skills

"Digital literacy is as relevant as reading and writing, mathe-

matics, or the management of social behavior" - UNESCO

Research, data, lectures, debates...

all moving online Education

Access to and ability to benefit from

online public services

Public

services

Managing one's own / family's health

via e-health solutions Health care

Being able to take part in social

networks and online communication Social life

ICT skills growing requirement

across all occupations Work-life

4 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

100 million new children will come online by 2017 Expected to reach 176 million online children in 2017 in 12 study markets

85 million of these children will use a mobile device when

going online for their first time

Source: World Bank Data; BMI; EIU; United States Census Bureau; BCG analysis

No. of children online (M)

200

150

100

50

0

+106

2017

176

2016

146

2015

121

2014

101

2013

84

2012

70

= 40M children

5 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Children face a wide range of risks online Significant numbers of children already encountering risks

Passive Active

Content

Contact

Security

Source: EU Kids Online; OECD; ITU; YPRT; US Census Bureau; BCG analysis

Type of risk

Child's role

Commerce

• 10% (~6M) have potentially been subject to personal data misuse

• 8% (5M) may have unknowingly subscribed to commercial services

• Up to 50% (35M) may have experienced cyber bullying

• 20% (~14M) potentially exposed to harmful user-generated content

6 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Risk does not equal harm Assessing potential harm requires considering both risks and resilience

Source: Newman and Blackburn (2002); University of Virginia; www.uslegal.com; BCG analysis

Resilience reduces translation of online risks to harm

Resilience

• Child's ability to be exposed

to risks without harm...

• ... and to cope and recover

faster if harm occurs

Risk

• Represents the potential for

harm

• Online services expose

children to a range of risks

Harm

• Injury, loss or damage

• Various types of harm can

be inflicted: social, financial,

legal, physical, psychological

7 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Risk exposure partially mitigated by resilience

Source: EIU; ITU; WEF; BMI; World Bank; Communication Chambers; IMF; OpenNet Initiative; Reporters Without Borders; IC Intelligence Center; BCG analysis

Low Medium High

High

Medium

Low

Re

silie

nc

e

Risk exposure

Risk exposure and resilience, 2012

8 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

The threat of harm is real Example: Websites advocating eating disorders as active lifestyle choice

Pro-ana and pro-mia websites

Risk category &

potential harm

1. Whether or not actual harm is inflicted on children by viewing various types of online content is disputed – included here to allow broad view of potential risks to children online 2. Children between the age of 9 to 16 Source: EU Kids Online; The Economist; Kids and Media; Borzekowski et al. (2010); press search; BCG analysis

Content Passive

Wide range of online content

with potentially harmful effects

on children1

Potential sources of harm

• Psychological harm

– Normalization of socially

deviant behavior

– Contracting / reinforcing

self-destructive behavior

– Unwanted persuasion

9 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Legal framework will never be sufficient Other levers required to reduce risk and increase resilience

Type of activity

Example

(Contact risk)

Risk

reduction levers

Resilience

levers

Online chatting

Unknown

grown-ups chatting

with children

Adult grooming

child with the

purpose of abuse

Positive

content

Legal

framework

Raising

awareness

Monitoring

Filter /

blocking

Skills training

Support

Innocent

Illegal

"Grey zone"

10 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Diverse stakeholders must collaborate Example: Addressing cyber bullying requires multi-stakeholder action

Filter /

blocking

• Tools to block messages

from specific sender(s)

Monitoring

• Active monitoring /

moderating of chat

rooms

Positive

content

• Educational /

entertaining content

addressing issue

Support

• Help lines

• Reporting tools

Skills

training

• Understanding potential

consequences of bullying

• How to use tech tools

Raising

awareness

• Awareness programs

targeted at children,

parents, teachers

Legal

framework

• Clear legal framework

– Online harassment

11 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Diverse stakeholders must collaborate Example: Addressing cyber bullying requires multi-stakeholder action

Legal

framework

• Clear legal framework

– Online harassment

Filter /

blocking

• Tools to block messages

from specific sender(s)

Monitoring

• Active monitoring /

moderating of chat

rooms

Positive

content

• Educational /

entertaining content

addressing issue

Raising

awareness

• Awareness programs

targeted at children,

parents, teachers

Support

• Help lines

• Reporting tools

Skills

training

• Understanding potential

consequences of bullying

• How to use tech tools

• Authorities

• Parents

• Content/service providers

• Connectivity providers

• Parents

• Content/service

providers

• Content/service providers

• Civil society

• Parents • Educators / civil society

• Connectivity providers

• Parents

• Parents

• Civil society

• Content/service providers

• Educators

• Parents

12 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Telcos will play a key role in reducing harm

Source: ITU; OECD; eNACSO; BCG experience

Access

Responsibility

Direct access to those potentially at risk

through delivery of service

Share the responsibility as provider of

online access

Ability The competence and tools to contribute to

the solution

13 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Nature of role varies with market characteristics A

cti

on

s

Co

nd

itio

ns

Telco

Source: Expert interviews; BCG analysis

Institutional strength

Focus on online risks

Stakeholder forums

Mitigating activities

Collaboration

Catalyze

Low

Low

Launch

Trigger

Initiate

Support

High

High

Participate

Support / Build

Share

Telcos already taking responsibility

but they cannot do this alone

14 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Call to action: Reduce harm in all markets

Study experiences and

best practices in other

markets

Generate independent,

research based evidence

Remain vigilant towards

current and emerging risks

Civil society

Authorities

Educators

Service/content providers

Family

Connectivity providers

Civil society

Authorities

Educators

Service/content providers

Family

Connectivity providers

Civil society

Authorities

Educators

Service/content providers

Family

Connectivity providers

15 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx

Call to action: Reduce harm in all markets

Study experiences and

best practices in other

markets

Generate independent,

research based evidence

Remain vigilant towards

current and emerging risks

Civil society

Authorities

Educators

Service/content providers

Family

Connectivity providers

Civil society

Authorities

Educators

Service/content providers

Family

Connectivity providers

Civil society

Authorities

Educators

Service/content providers

Family

Connectivity providers

Together we can build digital resilience

to secure the future of our children