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You don’t have to have all of
the answers all of the time.
1. Don’t wing it
2. Be prepared
3. Follow through
Interpersonal Skills
Characteristics Actions
Level-headed • Watch extremes
Empathetic • Listen
• Ask questions
Likeable • Friendly
• Find humor around you
• Genuine interest in others
Open • Consider new ideas
• Bring people and ideas together
Optimism • Connect with gratitude
• Communicate about solutions
Credibility Killers
• Chaotic
• Blame others
• Lack of information
• Exaggeration or omission
• Mismatch of words and actions
• Avoid tough conversations
Why is Credibility Important
• Attract enthusiastic and
committed followers
• Sell your ideas
• Career
advancement
• How you see yourself
• How you see the world
• How others see you
It’s Complicated, But Not Really
Build Character
• Identify your core values and stand up
for what you believe in
• Be careful about your promises and
commitments
• Do what you say; don’t build mystery
around your intentions
or motives
Develop Expertise
• Add to your knowledge
• Share your knowledge
• Avoid being seen as arrogant
• Admit when you don’t know AND find out
Expertise & Interpersonal Skills
1. Formal and informal learning
– Training/education
– Reading
– Presenting
– Mentoring
2. Request high-visibility projects
3. Participate in groups
Communicate Effectively
• Active listening
• Share your intentions, values, and
goals
• Self-disclosure - make it real
• Be open and honest, especially when
there is bad news
• Consider your audience
The Hole― Portia Nelson, There's a Hole in My
Sidewalk: The Romance of Self-Discovery