Building and Managing a Winning Team Creating Your Ideal Team Copyright © 2011 Nelson Education Ltd.12-1 chapter 1212 Prepared by Ron Knowles Algonquin

Building and Managing a Winning TeamCreating Your Ideal TeamCreating Your Ideal Team

Copyright © 2011 Nelson Education Ltd. 12-1

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Prepared byRon Knowles

Algonquin College& Jennifer Rouse Barbeau

Canadore College

Chapter OverviewChapter 12 will:

Develop your leadership strategy. Chart your organizational structure. Prepare you to organize and manage

your business. Develop a team that shares your vision

and enthusiasm. Prepare the management and personnel

sections of your business plan.


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Learning OpportunitiesUnderstand the basic management functions of

leading and organizing.

Chart your organizational structure.

Consider the benefits of a virtual or network organization.

Evaluate the skills that you and the members of your founding team possess.

Understand the value of an advisory board and external advisors.


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Learning OpportunitiesTake another look at yourself and identify your

strengths, weaknesses, and business needs.Use the idea of balance to brainstorm your ideal

team and scout potential team members.Develop an action plan with your new team

before you open the doors.Consider the merits of the just-in-time team,

partnerships, leased employees and the independent contractor or associate.

Recognize the need for a mentor. Learn how to hire your first employee.


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What is Leadership?Motivating others to do what is expected of

them because they believe in what you are doing and share your vision.

Transformational leaders inspire exceptional performance through:Visioning Inspiring StimulatingCoachingTeam-building


OrganizingThe organizing function deals with these questions:

What tasks are to be done?Who does them? Who reports to whom?


OrganizingTwo broad types of organizational structures

are: mechanistic organic

Your small business will need an “organic” “organic” business structure because the new business environment demands: InnovationProactivityRisk taking


Mechanistic StructureThis structure consists of:

Highly structured channels of communication. Uniform and restricted operating styles must be. Decision-making based on management authority. Reluctant adaptation. Emphasis on formal procedures. Tight control systems. Constrained on-the-job behaviour. Superiors making decisions.


Organic StructureThis structure consists of:

Open channels of communication. Operating styles allowed to vary freely. Decision-making authority based on expertise. Free adaptation to changing circumstances. Emphasis on getting things done. Loose, informal control with emphasis on co-operation. Flexible on-the-job behaviour. Participation and group consensus.


Chart Your Organizational Structure: Functional Approach

Owner/ General Manager

Team Leader,Kitchen

Team Leader,Service

Kitchen Staff Service Staff

Bookkeeper


Owner

Head Sales, Toronto

Head Sales, Vancouver

Head Sales, Halifax


Chart Your Organizational Structure: Geographic Approach

Owner

Team Leader,Industrial

Team Leader, Government

Team Leader,Retail


Chart Your Organizational Structure: Customer-Driven Approach

Virtual StructureBenefits of a virtual or network organization:

Customer-driven Flexible Relies on mutual trust and teamwork Promotes supplier competition Delegates selling duties to selling agents, not

staff Offers a web of associates or partners Relies on outside expertise


The Founding TeamThree areas you should focus on are:

Management team profiles and ownership Management team profiles and ownership structure.structure. • Identify the people who are capable of assuming

management roles when necessary.

Board of directors or advisory boardBoard of directors or advisory board. . • Think about forming a board of advisors that provides

true guidance and advice to your company.

Human resources requirementsHuman resources requirements• Think about employees or independent associates

your business may need and what their functions will be.


Balance Your TeamYou cannot do everything yourself.You’ll need a team with different skills & personalities.The key is balance.

Begin with a self-assessment Revisit your entrepreneurial assessment (Chapter 1) and

your values (Chapter 3). Complete the personality tests listed in Box 12.3, or

Appendix 12.1. Complete Action Step 53.


The Just-In-Time TeamMerits of the just-in-time team include:

1.Partnerships1. Joint ventures2. Strategic alliances

2.The independent contractor or associate

3.Employee leasing


Get a Mentor

For independent business, mentoring is:For independent business, mentoring is: A mutually beneficial partnership between a more

experienced entrepreneur or businessperson and an entrepreneur who is in the start-up phase.

Qualities of an effective small business mentor:Qualities of an effective small business mentor:• A desire to help• Positive past experience• A good business reputation• Time and energy to help• Up-to-date knowledge in the field• A learning attitude• Demonstrated managerial & mentoring skills


Hiring Your 1st EmployeeBefore you hire your first employee, self-analyze:

Is hiring staff consistent with your values and passion?Do you have what it takes to manage people? Can you effectively:

Lead? Organize? Control? Communicate? Work in a team environment?


Hiring: Basic StepsWhen you hire, you will have to consider:When you hire, you will have to consider:

Job analysis Job qualifications Job requirements Staffing decisions:

recruitmentemployee selection training/developmentcompensation


Select WiselyConsider all the costs associated with hiring, training

and retaining your employees. An employee can cost an extra 60% of his or her salary These additional costs include:

Ad placement Indirect compensation (e.g. vacation pay, employment insurance,

CPP, workers’ compensation) Space, furniture and equipment Additional management time

So…Select Wisely!


Chapter 12 helps you prepare Parts F & G of your business plan:

Management & Personnel


Business Plan Business Plan Building Block

What major human resource issues does your business face, and how does your plan address these issues?

Have you included an employment schedule and wage costs in the appendix of your business plan?

Have you allowed for benefits in your labour plan?

Do you have job descriptions in place and plans to conduct annual performance appraisals?


Checklist for Your Business PlanYour Business Plan

Do your wage rates fit within the industry norms?

Outline your leadership style and your strengths and weaknesses.

How might a “virtual organization” work for you?

If you are starting out, at what point will you add a second or third person?


Checklist for Your Business PlanYour Business Plan

Management & Teamwork at MSMSuccess at MSM strongly related to the founding partners’ teamwork, leadership and organizational skills.

Answer Chapter 12 case study questions to learn: How the personality types & leadership style of the

founding partners contributed to their company’s success. What leadership style you will use for your business. What type of organizational structure helped MSM grow

and prosper. What Mike McCarron believes are the ways to improve

partnership relationships. What advice McCarron offers when it comes time to hire

new staff members.


CaseStudy

Documents

Building and Managing a Winning Team Creating Your Ideal Team Copyright © 2011 Nelson Education Ltd.12-1 chapter 1212 Prepared by Ron Knowles Algonquin