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Julie Canepa – CIO, Cisco ANZ
IT Blueprint for Digital Transformation
CONTINUOUS REINVENTION
@jucanepa
Communications are Being Redefined
Source: World Bank, USDA.Gov, CCS Analysis
Companies Must Reinvent Their Operating Models
50 B Devices Connected
by 2020
6.1 B Smartphones
26 Connections
Per Human
2.5 T Connectable
Things
Mainframe
IT Era
PC + Web Cloud + Mobile
• Highly Predictive
Ecosystems
• Security 24/7
• Industrial IoT
• Autonomic
Infrastructure
IoT + Analytics +
Automation (ML)
Digitisation (Data) & IoT (Machines)
GOOG
TensorFlow
2015
xz86 Web Linux VMs
• Automation of
Accounting
• Automation of Paper
Processes
• Pervasive
Communications
• Consumer & Social
Apps
• Many devices
• New Systems of
Engagement
Enterprises
Drivers of
Innovation
Primary
Usage
Consumer
1960 1980 2005
iPhone Containers Cloud
The Four Eras of IT
New Customer/Citizen
Experiences
Innovative
Business Models
Empower
Workforce Innovations
What Is Digital Transformation?
Value Reimagined | Work Reimagined
Driving the Digital Business Transformation
IT and LOB work Together and Iterate Together
Business Transformation
New Solutions
New Consumption Models
New Ways of Working
Business
Outcome Focus One Conversation Between
IT and Business
Cultural Shift
Cisco Digital Operating Model
IT as a Service Simplify Everything
Modular IT Extend the Cloud
Insightful Data Self Service
Continuous Delivery
Automation Continuous Innovation
Monitor & Adapt
Simplification
Security
Cisco at a Glance
99
Countries
586
Offices
140,550
Connected
Stakeholders
6,636
LAN Switches
12,013
UCS Blades
30.1MW
Data Center
Capacity
57PB
Overall Usable
Storage
46,903
Production
Virtual Machines
154
Services
204,800
Connected Devices
4,423
Routers
DNS 5.8B
DNS Records/day
73,489
Employees
Deliver IT as a Service
Build and Run IT Like a Business
ITaaS is a Cultural Change
Protect Your Customers from Going to the Competitors – Shadow IT
z z
IT Service
Leaders as GMs Digital Business Partner
Security Leader in
Every Service
Build a
Service Catalog 30 Services Published
to Employees
Cost Transparency
Fund
Innovation 5% Budget
Minimum Allocation
Insight-Driven
Business Empower GMs to Make
Tradeoffs Based on
Goals & KPI’s
Simplify Everything
eStore
Policy
Digital Storefront for the Employee Experience Virtual Lightweight Application
Find
Choose
Use
Storage
Storage
Network
Experience
Applications
Data
Compute
Orc
hestra
tion
Services Catalog
Business
Outcomes Security Speed 77% Cost Savings
Service
Cases 18 Steps 15 Weeks 8 Minutes 8
Simplified
Experience 1 Steps 3
Continuous Delivery
Reduction in
Vulnerabilities
Increase in
Delivered
Capabilities 2X
60%
92% Increase
in Quality
Cisco Accelerated Continuous Delivery from 23% to 73% of Services in 18 Months
Build the Right Thing
(Business)
Build the Right Way
(IT)
Speed
Security
Quality
Start with MVP
In Every Service
Tied to Business Value
Cisco on Cisco: Digital Workforce Transformation
Increase Employee Productivity
Reduce Space & Operating Costs
Be a Great Place to Work
Spark Integration for Customer Service
200+ Cloud Delivered Demos (dCloud)
Digital Ceiling - Insights & Personalization
Work Where and When Life Requires
Connected Workspace TelePresence & Spark
Self Service eStore Catalog
Cisco Child Care Live Video Access
200+ EV Charging Stations
Onsite Health Center
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
What does this mean to you?
Digital Disruption will reshape Markets and Industries
Market incumbents displaced 40%
Companies actively responding 1 in 4
Expected time to disruption* 3 YEARS
Industry View of Value at Stake
Top Industries, Ranked by Value at Stake (2015–2024)
$6.4T Manufacturing
$3.1T Financial Services
$2.8T
Retail
$2.0T Service Provider
$1.6T Professional Services
$1.4T Healthcare
$1.1T Oil & Gas
2 Simplify Everything – IT as a Service Supply Chain, Customer Care as a Service
Simplicity
4 Deliver Data to Drive Business Decisions Data as a Service: LoB Self-Service Consumable Data
Insights
5 Continuous Delivery DevOps, CICD, Start With a Minimum Viable Product
Innovation
Enable New Business Models IT in Lockstep with Business Transformation, One Conversation
1 Outcome Focus
3
Agility Build Modular IT and Automate Decouple, Modularize, Reuse, Microservices, Extend to Cloud
Cisco IT: Blueprint for Digital Business
Listen to Customers
Rewrite the Rules
Scalable & Secure Platforms
Speed and Endurance
Lead the Journey
Key Takeaways – Continuous Reinvention
Customer Success
Test
Refine
Deploy Repeat