Builders Support Services

Home Automation & Design

Builders Support Services

Home Automation offers home builders a valuable service that will save time, money and improve overall customer satisfaction .

We provide a single point of contact enabling efficient customer issue tracking and sub-contractor management during the builder warranty period.

We provide a professionally managed electronic tracking system for post build services management.

Our Builders Support System is a customized program that delivers effective management of the numerous activities that consume your time on a daily basis.

Support Services Features

Save timeSave moneyImprove efficiencySystematic approach to unpredictable demand

AssetTracking

Customer Communication

Sub-ContractorManagement

Customized Reporting

Warranty Documentation

Service HistoryTracking

Home Automation & DesignBuilders Support Services

How can we help you save money and time?

Maintain detailed records of each sub-contractorDocument sub-contractor services provided related to each property Provide conduit for communication of customer needs to subs to improve problem resolution Provide feedback to builders of customer feedback and satisfaction

Sub-Contractor Management

Home Automation & DesignBuilders Support Services

How can we help you impact customer satisfaction ?

Provide single point of contact for customer issuesDocument customer requests and coordinate with subcontractors to address customer issuesCapture detailed information regarding each service callConduct customer satisfaction surveys for service delivery and effectiveness tracking

Customer Communications Management

Home Automation & DesignBuilders Support Services

How can we improve sub-contractor response

Facilitate detailed inventory of all fixed assetsProvide builder and homeowner with critical information for systems in the homeUtilize captured data to improve vendor service capabilityValuable data source for product reliability and performance tracking

Asset Tracking Services

Home Automation & DesignBuilders Support Services

How can we help manage warranty information?

Capture and record warranty term informationAssist builders and home owners in managing warranty issuesProvide home owners with warranty expiration notificationInformation source for alternate service solutions for out of warranty items

Warranty Tracking and Documentation

Home Automation & DesignBuilders Support Services

How can we help with service documentation ?

Primary point of contact for service callsOne person for the customer to call for helpSystematic capture of individual service events by creating an unique record for each callGenerate customized reports for service tracking and effectiveness.

Service History Tracking

Time is money!

57%25%

11%6%

Where do you spend your time?

Customer Issues

Managing Con-tractors

Planning \ Growth

Quality Im-provement

Home Automation & Design

8%

25%

48%

20%

We can save you time

Customer Issues

Managing Con-tractors

Planning \ Growth

Quality Im-provement

Home Automation & Design Builder Support Services

We can save you time by providing management of customer is-sues .

Where do we fit in?

Builder

Home Owners Sub Contractors

Home Automation

Builders Services

Builder

We can help!Saving you time

Will make you Money!