Embed Size (px)
Citation preview
ABB Mining ServiceService Portfolio
BU Mining, Main Technology Service Center
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
2
ABB Mining ServiceGrinding ServicesGlobal and local presence
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
3
PG Service – Grinding ServicesMain Technology Service Center & Main Service Centers
Main Service Centers (MSC)- CA, PE, CL, CH
Main Technology Service Center (MTSC)- CH (Switzerland)
Local Service Units- ZA, AU, ID
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
4
PG Service – Grinding Services Global and local roles
Global – MTSCMain Technology Service Center
Global Grinding Service business responsibility
Service solutions development
Maintenance programs development
Certification of personnel and organizations
SupportSalesTechnical Execution
Local – MSCMain Service Center
Grinding Service responsibility in defined market
Service sales
Service execution
Contribution to service solutions development
Customer satisfaction measurement
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
5
Service ToolboxLifecycle Services
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
6
© ABB Group
February 28, 2013 | Ver. 1.1 Slide 6
ABB Service portfolioPA Division
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
7
Mining Service ToolboxGrinding Services / Lifecycle Services
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
8
Mining Service ToolboxField Services
Going to mine-site, meet Local ABB and End-customer and prepare a reportassessing the current maintenance situation and provide recommendations to fill-upexisting gaps and action plan
LifeCycle Manager (LCM) dedicated to Local ABB and End-customer
LTSA for at least 3 year long Scheduled Maintenance
Close follow-up of Drive System LifeCycle thanks to LCM
RDS, Spare Parts and E&C within the LTSA are perfect complement
On-site permanent support for a time period between 3 and 12 months
Resident engineer does not stay immediately after I&C is finished
On-site permanent support for a time period between 3 and 12 months
Resident engineer does stay immediately after I&C is finished
«Spot» services like inspections, electrical tests, checkings, etc…
Services can be planned, case by case, for next shut-down with End-customer based on ABB personnel availability and priorities.
Emergency services requiring delegation of personnel to site
First come first served base
No dedicated LCM, no availability of personnel is guaranteed
No close follow-up of Drive System LifeCycle
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
9
Mining Service ToolboxSpare parts services
On-site inspection of customer’s spares stock to assess their state, quantity of spares and storage condition
Customer receives a thorough report with findings and recommendations
List of spare parts and kits with fixed prices and delivery times for an agreed period, and with a fast and efficient ordering process
Spot, on-request spare parts
Prices might not be as convenient as with the agreed spares, i.e. in a LTSA
Spot, on-request spares requested to cover emergency situations
Expedited delivery
Higher costs
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
10
Mining Service ToolboxRemote diagnostic services
Continuous and automated assessment of the overall operating condition of the GMD Drive system, which issue messages and alarms if a function gets out-of-pre-defined-limits
Scheduled health and condition examination of the drive systems through periodic inspections.
After each inspection a detailed report with recommendations on preventive maintenance actions is presented to the customer
ABB experts are linked to the operators’ HMI via a secure remote access connection to enable on-demand problem solving
Real time Support
Advanced telephone support
24 / 7 service gets the customer in immediate contact with our technical support engineers who have the knowledge, experience and resources to handle the support request immediately
Condition Monitoring
Periodic Maintenance Reports
Troubleshooting
Supportline
Remote
Services
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
11
Mining Service ToolboxTraining services
Assessment by a qualified workplace assessor used for determining the skills and behaviors desired to fulfill certain work
Determine development plans, appropriate remuneration levels and supports the performance evaluation
Close collaboration with customer to jointly tailor a program that fulfills the customer requirements for a certain work
Partnership with other training institutions to expand the trained personnel knowledge
ABB experts teach the customer’s personnel on-site
Hands-on training
Real application examples
Courses focused on product application and processes
Theoretical understanding of the operation basics of ABB drive systems products
Competence
Development
Training
Partnership
On-Site
Classroom
Training
Services
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
12
Mining Service ToolboxSpecial services
ABB develops and implements service solutions based on industry-specific technologies and competences to support customers improving the overall equipment effectiveness and return on investment
New generations of soft-ware and components Low-risk evolution strategies
ABB focuses on stepwise programs to upgrade existing systems and equipment while integrating existing and new system and components.
ABB experts have profound knowledge of global best practices in a wide range of business and engineering operations.
On request Engineering and consulting services to address and solve specific requests of customer such as root cause analysis of a failure, assessment of feasible improvements in installed systems and equipment, etc.
New developments and applications to improve customer process
e.g. Aitik pilot project grinding circuit control
e.g. GMD Power Upgrade engineering study
Evolution
&
Upgrades
Engineering,
Optimization &
Consulting
Special
Services
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
13
Long Term Service Agreement (LTSA)Short Reference List
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
14
Raquel AcostaSales representative
ABB Switzerland LtdMining ServiceSegelhofstrasse 9P5405 Baden 5 Daettwil, Switzerland
email: [email protected]
Raquel AcostaSales representative
ABB Switzerland LtdMining ServiceSegelhofstrasse 9P5405 Baden 5 Daettwil, Switzerland
email: [email protected]
Raquel AcostaSales representative
ABB Switzerland LtdMining ServiceSegelhofstrasse 9P5405 Baden 5 Daettwil, Switzerland
email: [email protected]
Long Term Service AgreementABB Contact
© A
BB G
roup
Feb
ruar
y 28
, 201
3| S
lide
15
