BTC Catalog

Our MissionOur mission is to contribute to the economic viability of businesses. As one of the largest community college-based economic development programs in the state, the El Camino College Business Training Center (BTC) helps businesses remain successful, viable, prosperous, and able to develop a competitive edge in today’s global economy. We are proud to be part of the state’s economic development mission “to advance California’s economic growth and global competitiveness through quality education and services, focusing on continuous workforce improvement, technology deployment, and business development.”

With a proven track record of improving the bottom line for every kind of business and industry, large or small, the BTC specializes in the areas of manufacturing/aerospace, international trade, and small business. Th is catalog provides a description of our training programs that are focused on the needs of businesses including basic workplace skills, business skills, computer skills, continuous improvement/manufacturing, international trade, and safety training.

Our ServiceSince 1999, the BTC has trained thousands of employees in companies in various industries throughout the state. We have the experience and knowledge to make a positive impact on your staff and the overall operations of your company. We are deeply committed to this mission and will work with your organization every step of the way to ensure successful implementation and quantifi able results.

Companies look to the BTC as a trusted resource for business solutions. We are the experts in the fi eld of adult learning and our instruction includes a variety of activities designed to reinforce diff erent learning styles and foster team development. Our instructors and consultants are screened and hired based on industry knowledge and expertise, strong training skills, and a demonstrated ability to deliver the highest quality instruction.

Th e BTC also provides a number of training-related services designed to save employers time and money. Th ese services include:

• Conducting training needs assessments

• Developing training plans

• Customizing curriculum that meets business needs.

• Providing pre-screened qualifi ed trainers

• Delivering training on-site at your company

Th e BTC has an agreement with the State of California Employment Training Panel (ETP) to provide specifi c types of customized training to qualifi ed employers. Many of the instructional costs are off -set through the ETP program. As an employer, you can avoid the costly regulatory research, paperwork, red tape, and other complexities dealing directly with the state by using the BTC Center for ETP funded programs. We have over twenty years of experience working directly with multiple employers and the ETP.

For more information on any of our training programs, please contact:

El Camino College Business Training Center13430 Hawthorne Blvd.Hawthorne, CA 90250

310.973.3178 Fax 310.973.3132E-mail: [email protected]

Table of ContentsEl Camino College Business Training Center

Basic Skills

Basic English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Basic Math . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Basic Workplace Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Vocational English as a Second Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Business Skills

Business Ethics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Business Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Business Writing Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Communicating and Listening Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Conducting Effective Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Confl ict Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Delegating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10EEOC Regulations for Supervisors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Finance for Non-Finance People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Frontline Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Goal Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Interpersonal Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Interviewing Skills-Employee Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Leadership Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Managing Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Marketing and Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Motivating and Coaching Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Performance Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Presentation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Problem Solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Progressive Discipline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Sexual Harassment Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Strategic Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Stress Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Business Skills Continued

Taking Corrective Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Team Building/Team Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Time and Priority Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Valuing Diversity/Intercultural Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Computer Skills

Database (Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24E-Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Help Desk (User, Service Skills, Troubleshooting) . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Internet (Browsers, E-mail, MS Outlook) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Microsoft Offi ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Operating Systems (Windows & Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Presentation Tools (PowerPoint) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Spreadsheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Web Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Word Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Manufacturing Skills

Air Conditioning and Refrigeration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Blueprint Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31CAD/CAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Computer Numerical Control (CNC) Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 32Coordinate Measuring Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Design Software Systems for Manufacturing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Fiber Optics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Geometric Dimensioning and Tolerancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Hydraulics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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Manufacturing Skills Continued

Lean Manufacturing, Kaizen and 7S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Machining (Machine Shop) Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Materials Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Material Requirements Planning (MRP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Motor Controls, Switching, Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Pneumatics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Process Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Process Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Programmable Logistics Control (PLC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Prototyping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Quality Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Quality Management Systems (QMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Robotics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Root Cause and Corrective Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Sheet Metal Design and Fabrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Shop Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Six Sigma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Statistical Process Control (SPC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Supply Chain Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Total Quality Management (TQM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Welding/Soldering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

International Trade

Mastering Export Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Export Compliance (ITAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Export Certifi cate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55-56International Supply Chain Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Export/Import Orientations for Start-Ups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Export Seminars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Import Seminars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

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Safety

Asbestos Awareness Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Confi ned Space Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Confi ned Space Rescue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Confi ned Space Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62CPR and First Aid Certifi cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Ergonomics Evaluation and Employee Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Fall Protection Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Forklift Operator Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Hazard Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Injury and Illness Prevention Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Lock-Out/Tag-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66OSHA Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Safety (General Industry Safety & Health Course) . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Additional Programs

Business Training Center Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Career Readiness Certifi cate/Workplace Foundation Skills Assessment . . . . . . . . . . . . . . . . 69Industrial Skills Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Pharmacy Technician Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Entrepreneur Training (Business Boot Camp) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71U.S. Coast Guard Approved Standards for Training Certifi cation & Watchkeeping (WTCW-95)-Basic Safety Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72U.S. Coast Guard Approved Profi ciency in Survival Craft (Lifeboatman) . . . . . . . . . . . . . . . . 73APICS Certifi ed in Production and Inventory Management (CPIM)(The Association for Operations Management - Advancing Productivity, Innovation, and Competive Success) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Interest FormRequest Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

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Basic SkillsWorkplace Learning Resource Center

Duration: Total hours: 40 hours conducted in 4-hour sessions. Program length will be tailored to fi t the individual company’s objectives.

Learning Outcomes:At the end of this course, participants will be able to:

• Understand the basics of English grammar, mechanics, and punctuation

• Construct sentences that support paragraph topics

• Apply principles of English to basic business documents

• Successfully follow directions

• Use common phrases to communicate messages

Course Content:

• Th e eight parts of speech

• Complete sentences – fragments and run-ons

• Topic sentences for paragraphs

• Unity and coherence in paragraph writing

• Applying writing skills to e-mails

• Punctuation

• Spelling

• Word usage

• Pronunciation

Basic EnglishOverview: Th is easy-to-understand course is for all employees who struggle with basic English concepts and is especially helpful for non-native speakers who want to improve their grammar and writing skills. Participants learn the parts of speech, punctuation, common word usage, and the mechanics of writing sentences and paragraphs. During the course, they develop eff ective skills to write e-mails, letters, and other business documents.

Duration: Total hours: 24 – 40 hours conducted in 4-hour sessions. Program length will be tailored to fi t the individual company’s objectives.


• Eff ectively understand the fundamentals of mathematics

• Use math in the workplace and in their daily life

• Quickly analyze fi nancial data


• Gain confi dence in using mathematics to solve business problems

Course Content:

• Whole numbers

• Prime numbers

• Fractions

• Mixed numbers

• Decimal numbers

• Ratios and proportions

• Percent problems

Basic MathOverview: If you want to learn the basics of mathematics and confi dently put them into use in the business environment, then this course is for you. Participants are guaranteed to improve their basic math skills and be able to apply them on the job. Th e instructor presents basic mathematical calculations commonly used in business settings. Study topics include computing fractions and decimals, the order of operations for combined computations, solving equations, using proportions, ratios, and percentages.

5

Basic SkillsWorkplace Learning Resource Center



• Eff ectively understand the fundamentals of math, communication, reading and writing


• Understand written materials at work such as safety manuals and work processes

• Gain confi dence in their overall abilities

Basic Workplace SkillsOverview: Communicating eff ectively, working with people of diff erent cultures, solving problems, following instructions, resolving confl icts, using a computer, applying work ethics and adapting to change are all basic skills that help employees improve their work performance. Th is course focuses on raising the fundamental skill levels of employees to fully contribute to the success of an organization. Participants will benefi t by improving their ability to interpret instructions and make decisions.

Course Content:

• Reading and writing skills – improving literacy

• Spoken English and communication skills

• Math and quantitative operations

• Problem solving

• Basic skills in computer technology

• A strong work ethic

• Applying basic skills in the workplace



• Improve their communication skills on the job

• Speak and write eff ectively about the processes, tools, equipment, or materials that they use on the job


• Understand occupation-related texts, manuals, and brochures

• Understand work process and work fl ow

Course Content:• Introduction to Continuous Improvement

• Naming and describing job processes and procedures

• Understanding and responding to safety language: signs, rules, verbal and non-verbal signals

• Business etiquette

• Clarifying and following instructions

• Writing e-mails, memos, and reports

• Communicating at staff meetings

• Presenting and summarizing ideas

• Practicing pronunciation and intonation

• Problem solving techniques

• Resolving confl ict and miscommunications

Vocational English as a Second LanguageOverview: Th is course is designed for non-native English speaking employees who need to develop communication and problem-solving skills to become more eff ective on the job. Th rough interactive exercises, participants learn the “shop language” necessary to participate in continuous improvement eff orts. Th ey also raise their pronunciation to an understandable level and learn short phrases to get their point across regarding work processes. Th ey will acquire the ability to use the language for specifi c functions: ask for or provide information, ask others to do something or respond to their requests, explain how to do something, ask for clarifi cation, off er help, and engage in work interaction with peers, supervisors, and customers.

6

Business SkillsWorkplace Learning Resource Center



• Build personal credibility

• Understand ethical responsibilities in the workplace

• Determine their own values and understanding how those values will aff ect their ability to carry out required duties

• Help others do the right thing

• Understand how cultural diff erences may aff ect interpretation of ethics

Business Ethics

Overview: Ethics is a red hot subject in businesses today. It’s not enough to have a Code of Conduct posted on the wall. With the transparency that comes with the global economy, businesses have to be value-driven in order to stay competitive. Th is course introduces managers, supervisors, and employees to the importance of ethics and values in the workplace. Emphasis will be placed on how values infl uence actions, evaluating one’s ethical behavior, and helping others do the right thing. Participants will learn about compliance issues that all employees must understand in addition to the timeless principles of personal character and integrity. Th e easy, straight-forward program builds participants’ ethical skills and knowledge using practical teaching and real-life scenarios to infl uence and sustain a culture of ethics and compliance.

Course Content:

• Ethical responsibilities in the workplace

• Personal integrity

• Ethical decision-making

• A fair and equitable workplace

• Protecting company assets

• Electronic communications

• Proprietary information

• Understanding confl icts of interest

• Intellectual property and copyright

• Cultural diff erences in ethics

Duration: Total hours: 4-hour session


• Understand appropriate and inappropriate offi ce behavior

• Increase their skills in communicating eff ectively

• Understand and demonstrate the use of to-do lists and prioritization techniques

• Develop an action plan to improve professionalism in work areas

Course Content:

• Defi ning the diff erence between social and professional behavior

• Appropriate workplace behaviors

• Professional attire

• Setting targets for self and/or group improvement

• Polishing professional behavior

• Keys to time management

• Improving interaction with both internal and external customer/client contacts

• Workplace communication – telephone skills, face-to-face, and e-mail etiquette

Business Etiquette

Overview: Th is program is ideal for new hires, those recently returning to the workforce, and employees who want to improve their level of professionalism in all aspects of their work life. It covers workplace expectations and acceptable behaviors, appropriate business attire, communication skills, and time management. Th is course can easily be adjusted to incorporate your company’s specifi c policies.

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Learning Outcomes:Upon completion of this course, participants will be able to:

• Get to the point in the fi rst 25 words

• Present a clear and focused message ensuring they get the reader’s attention and achieve the results they want

• Apply writing techniques to all business documents

• Write so that people of diff erent cultures understand the message

Course Content:

• Pre-writing processes: planning communication to meet business objectives

• Using mind mapping to organize information and sequence it appropriately

• Techniques to achieve unity, coherence, and development in paragraphs, documents, and reports

• Tips on writing short, to-the-point e-mail messages (and other business documents that participants routinely create)

• Achieving the appropriate tone for your writing

Business Writing SkillsOverview: Clear and concise writing that gets to the point is the cornerstone of all business communication. Technology has moved our world to a pace that often seems to be faster than light. We can send e-mails in an instant. But can the reader understand them as quickly? Th is course is interactive, fast-paced, fun, and full of practical tips that participants can use immediately. It covers these key areas: pre-writing processes to eliminate writer’s block and organize ideas; tips to be clear, concise, and get to the point; and practice in eliminating common writing errors.



• Understand the impact their communication style has on others

• Communicate effi ciently and tactfully

• Understand nonverbal communication

• Maintain constructive relationships in tough situations

• Elicit cooperation and trust through active listening

Course Content:• Communication and perceptions

• Communication style diff erences

• Emotional Intelligence

• Communicating to be trusted and respected

• Expressing yourself clearly, without blaming or judging

• Winning over diffi cult customers or coworkers

• Applying communication skills to customer service

• Listening for eff ective communication

• Avoiding typical miscommunications

• Eff ective working relationships

• Resolving confl icts skillfully with tact and diplomacy

• Understanding and using the principles of ethical persuasion

Communicating and Listening SkillsOverview: We often hear that talk is cheap, but a lack of eff ective communication can cost employees stress and companies can lose productivity. Th is course addresses the total communication process with a focus on helping participants develop communication skills to establish strong working relationships with team members and customers; winning over diffi cult people; and understanding diff erences. Participants identify their own communication style and learn how to adapt successfully to others. Participants also practice active listening skills to decrease miscommunication and increase cooperation and trust. Th is interactive, fast-paced program is aimed at employees and managers who want to improve their communication skills and become better listeners.

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Learning Outcomes:At the end of this workshop, participants will be able to:

• Practice techniques for fostering a positive meeting climate

• Set meeting objectives and agendas to make meetings more productive

• Help meeting participants prepare and contribute eff ectively

• Develop eff ective listening and questioning techniques to facilitate information exchange during a meeting

• Deal with disruptive behavior

Conducting Effective MeetingsOverview:Meetings can be a waste of time or a positive, focused and productive work session. Th is workshop gives managers, supervisors, and team leaders the skills they need to ensure that meetings run effi ciently, generate good decisions and result in clear action. Th e workshop will also provide tools for building a focused agenda and handling disruptions with ease and confi dence. Participants will learn how to plan, run, and participate in highly productive meetings that facilitate information exchange and reach desired outcomes.

Course Content:

• Setting the stage for a positive climate

• Planning objectives and setting a meeting agenda

• Helping participants to come prepared to a meeting

• Communicating clearly and assertively during a meeting

• Enhancing relationships with participants through communication

• How listening and questioning work together during a meeting

• Resolving confl ict in meeting settings

• Recognizing barriers to communication

• Improving nonverbal communication skills

• Managing time/tips to keep the meeting moving

• Following up on action items

• Identifying and avoiding things that hinder eff ective meetingsConfl ict Resolution

Overview: Confl ict in the workplace is inevitable, unavoidable, and even healthy if managed eff ectively. Th e existence of confl ict is not the problem, but rather how we choose to handle it. We have all experienced the stress that comes from unresolved confl icts. Confl ict can cause irreparable harm to eff ective working relationships and cost the company loss of productivity. Th is course will help supervisors, managers, and employees to distinguish between diff erences and confl ict and identify professional strategies to resolve confl ict positively and proactively.



• Recognize their own confl ict patterns

• Learn how their own attitudes and actions impact others

• Develop coping strategies for dealing with diffi cult people and diffi cult situations

• Spend less time and energy with unproductive confl ict

• Eff ectively resolve confl ict and enhance productivity and effi ciency

Course Content: • Confl ict vs. disagreement

• Exploring trigger words and actions

• Discovering the barriers to confl ict management

• Reducing the emotional impact to all the participants

• Listening to others' points of view for better understanding

• Recognizing that diff erent people deal with confl ict in diff erent ways

• Assess confl ict situations/Resolving confl ict with dignity

• Expressing needs and problems openly without blame or criticism

• Determining common ground /How to reinstate trust

• Mediating disputes between team members

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Duration:Total hours: 40 hours conducted in 4-hour sessions


• Learn techniques to eff ectively gain customer trust and confi dence

• Understand what customer’s want most in a service interaction

• Use defusing techniques with customers who are angry or upset

• Problem solve to address and resolve customers’ concerns satisfactorily

Customer Service Overview: Delivering customer service that inspires customer loyalty requires a high level of communication skills and a service-oriented mind-set and behavior. Th is program is designed for service providers and their leaders who want to build and manage world class service delivery. Participants will learn to understand customer expectations and guide customer conversations to achieve a superior level of customer satisfaction and loyalty. Th ey will also learn to problem solve around unreasonable requests and fl ex between business and human dimensions of customer interactions.

Course Content:

• Characteristics of exceptional customer service

• Benefi ts of customer loyalty

• Understanding and exceeding customer expectations

• Building internal customer service

• Communicating and listening to your customers

• Problem solving creative solutions to diffi cult situations

• Defusing angry customers

• Learning techniques for service recovery

• Service attitude

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• Identify missed opportunities to delegate

• Understand the relationship between delegating and developing others

• Identify the right person for the job

• Eff ectively delegate assignments

• Prevent miscommunication regarding expectations

• Follow up to ensure success

• Increase awareness of their listening skills

Delegating

Overview:Delegation can be an eff ective tool for supervisors and managers in building team performance. Th is interactive workshop gives participants the delegation strategies that will allow them to empower staff members and accomplish more with less. Th e participants will learn to identify the right person with the right task and follow up to ensure success. Th is workshop is aimed at employees and managers who want to improve their delegation skills to help maximize productivity in the workplace.

Course Content:

• Repercussions of poor delegation

• What, who, when and how

• Delegating to a group

• Checking for understanding

• Monitoring success

• Quality management and accountability

• Overcoming barriers to delegating

• Motivation and rewards




• Understand the basics of essential employment laws

• Avoid questionable actions, comments and inquiries

• Distinguish between preventive compliance vs. protective compliance

• Know when to defer to HR

• Identify ways to prevent employee claims and costly litigations

Course Content:

• Defi nition of equal employee opportunity laws

• Guidelines for EEOC compliance

• Bona fi de occupational qualifi cation

• Grounds for discrimination claims against employers

• Benefi ts of mediation versus litigation

• Four outcomes to EEOC investigations

• Select the remedies to a discrimination fi nding

• Prevention of employee claims

Equal Employment Opportunity Commission (EEOC) Regulations for SupervisorsOverview: As an agent of the organization, supervisors and managers should be informed about basic EEOC regulations that impact their roles and their responsibilities to their staff . Th is course provides details on how EEOC laws are enforced and includes guidelines to comply with regulations. Participants will also learn how to prevent discrimination claims.



• Gain a greater confi dence with the numbers side of their job

• Learn basic fi nancial and budgeting principles

• Understand how to prepare a budget

• Understand fi nancial statements

• Become familiar with the fi nancial realities of business

Course Content:

• Basic fi nance and accounting principles

• Introduction to key fi nancial terminology

• Preparing a budget

• Budgeting under diff erent business conditions

• How to read fi nancial statements and reports

• Managing working capital

• Using a budget to manage

• Understanding cash fl ow

Finance for Non-Finance PeopleOverview: What is the bottom line? Many organizations measure performance according to dollars and cents and yet many employees have no idea of the fi nancial realities that underpin their organizations. Th is program is designed for all employees from non-fi nancial backgrounds who want to be better equipped to deal with the fi nancial aspects of their jobs. Participants are presented with the basic principles, the standard practices and the jargon of fi nance. Participants will learn how everyday business transactions are translated into fi nancial terms, how to read fi nancial statements and how to set and stay on budget.

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• Develop interpersonal skills that are critical to building strong working relationships

• Understand the diff erences in employees’ behavior styles

• Recognize positive results to motivate employees

• Set goals and manage priorities

• Give constructive feedback

• Establish performance reviews

• Handle confl ict in the workplace

• Conduct an interviewing process according to EEOC guidelines

Course Content:

• Strategies for successful leadership

• Analyzing your own style of behavior

• Developing eff ective communication skills

• Coaching and developing your employees

• Providing constructive feedback

• Understanding the performance management cycle

• Conducting performance reviews

• Resolving confl ict and dealing with diffi cult employees

• Decision making tools

• How to set SMART goals and prioritize

Frontline LeadershipOverview: Being an eff ective supervisor involves much more than just getting things done. Th is course is designed for frontline supervisors who wish to develop their interpersonal and communication skills as well as gain working knowledge and practical techniques of the key aspects of human resources issues. Th is course will explore how supervisors can balance between achieving results and developing people.



• Identify goals to be set

• Learn to translate goals into intended outcomes

• Understand how to use goal setting to change direction

• Practice techniques to actualize goals

Course Content:

• Recognize opportunities to use goal setting process

• Guidelines for successful goal setting in the work place and in personal life

• Th e importance of writing down goals

• Th e characteristics of setting successful goals – specifi c, measurable, achievable, realistic, and timely

• Visualization techniques to realize goals

• Personal action plans

Goal SettingOverview: Goal setting is a key factor in most successful people. Th is course provides participants with the nuts and bolts of goal setting in a way that’s easy to understand and easy to accomplish. Participants can apply the techniques learned to many areas in their lives – career and work place, self-esteem, health and fi tness, relationships, communication, and fi nances. Setting and achieving goals puts participants back in charge of their lives determining their direction and allowing them to be more productive in all areas.

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• Build personal credibility

• Make trade-off s without “losing face”

• Practice listening skills with coworkers

• Develop skills to be assertive

• Communicate appropriately to peers and managers

• Develop the appropriate skills for handling confl ict

• Give and receive feedback appropriately

Course Content:

• Th e power of trust and building relationships

• Understanding yours and other people’s personality types

• How perceptions infl uence interactions

• Skills for listening - verbal and nonverbal communication

• Assertive "direct" communication

• Expressing yourself clearly, without blaming or judging

• Resolving confl icts skillfully and eff ectively

• Learning how to be persuasive

• Walking in their shoes

• Reading nonverbal language

• Learning to view everyone as your customer

Interpersonal SkillsOverview: Th e program is designed for all employees who wish to address the interpersonal skills necessary for succeeding in building eff ective working relationships to accomplish goals. In this program, participants will discover how perceptions infl uence interactions and learn to accept diff erent perceptions. Th ey will also learn how to resolve confl ict while maintaining constructive relationships with others. Th ey will learn to use listening and feedback skills to build understanding and clarify the real issues. Th e program introduces the techniques to get results through people.



• Understand how competencies defi ne the requirements of the job

• Planning for the interview session on the basis of competencies

• Conduct goal-directed interviews

• Implement consistent recruiting, screening and hiring procedures

• Uncover strengths and weaknesses of the interviewee

• Establish a standard for selecting employees

• Avoid legally inappropriate questioning

Course Content:

• Fundamentals of planning a competency-based recruiting and selection

• Preparing eff ective job-related questions

• Develop an interview job specifi cation worksheet

• Questioning techniques to determine fi t

• Asking questions to gather past work behaviors

• Th e importance of note taking

• Determining what are the legally acceptable questions

• Skills practice

• Evaluation: why ranking interviewees’ answers is important

Interviewing Skills – Employee SelectionOverview:An organization’s success depends on hiring the right person for the job. Hiring the wrong person can be very costly in terms of time, money, resources, customer relations, productivity and employee morale. In this interactive and practice-driven workshop, participants learn how to interview for competencies of the job as well as the behavior and motivations that are needed to be successful in the job. Participants will be given guidelines on preparing adequately, interviewing expertly, and avoiding the legal pitfalls of an interview. Managers will walk away with a checklist for one of their specifi c jobs to aid them next time they interview.

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Duration: Total hours: 40 hours conducted in 4-hour sessions


• Gain a deeper understanding of their leadership role and responsibility

• Build personal credibility and trust

• Set strategic goals to meeting changing needs

• Communicate more eff ectively up, down and across the organization

• Adapt their leadership style to meet the needs of individual team members

• Apply delegation strategies to increase motivation/ productivity

• Use eff ective coaching to maximize team performance

Course Content:

• Understanding the leadership role and responsibility

• Understanding your own leadership style

• Determining the best communication strategies

• Connecting performance goals with the organizational vision

• Creating and leading a high performing team

• Infl uencing others for win-win

• Coaching for optimal performance

• Delegating for development

• Managing change

• Leading eff ective meetings and time management

• Problem solving for results

Leadership Development Overview:Th is course is designed to provide managers with skills to enhance organization goals and improve bottom-line results. During the course, participants will have an opportunity identify and discover their strengths and the areas that need improvement. Th is training focuses on developing the participants’ key leadership abilities and will deliver techniques that result in high-performing individuals and teams.

Duration:Total hours: 24 hours conducted in 3-hour sessions. Program length will be tailored to fi t the individual company’s objectives.


• Establish an environment for change

• Develop an eff ective strategy to optimize change initiatives

• Understand the dynamics of change

• Understand the importance of commitment and ownership

• Apply strategies to neutralize negative responses to change

• Draft champions to help facilitate change

• Help the organization learn from change

Course Content:

• Defi ning change management

• Developing strategies to create a change adept organization

• Leading change and change champions

• Dimensions and types of change

• Preparing for change

• Learn to manage the impact of change

• Resistance to change

• Developing a communication plan for change

• Implementing change

Managing Change

Overview:In today’s global economy, organizations have to be fl exible and change with the business environment in order to remain competitive. Th is program helps all change agents to deal successfully with managing change. Participants will develop skills and insight to communicate the change in a manner that will have positive impact on morale, processes and productivity. By dealing head on with the challenge of change, participants in the course will develop a personal leadership strategy that will motivate, persuade, and inspire those around them.

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• Understand the relationship between marketing and sales

• Develop a marketing plan with actionable sales goals

• Increase their eff ectiveness as company sales and marketing representatives

• Use principles of persuasion to eff ectively communicate products and services benefi ts

Course Content:

• Role and scope of sales and marketing

• Methods of market research

• Identifying customers – who they are, what they want and how they buy

• Competitors and market trends

• Determining sales and marketing strategies

• Characteristics of a successful sales person

• Eff ective communication for face-to-face/telephone sales

• Managing customer responses

• How to gain commitment to the sale

Marketing and Sales Overview: In today’s competitive market, every employee needs to be able to market their organization’s product or services. Participants in this program will learn to develop a strategic marketing plan and develop the skills needed to communicate the benefi ts of their company’s products and services. Th ey will also learn to identify their target audience and respond to a potential customer’s buying signals. Th e content includes the essential elements required to build eff ective rapport, understand the customer’s needs, and gain commitment for the sale. Th e program is for all employees who want to contribute to increasing sales and customer retention levels.



• Create a coaching partnership between you and your employees

• Identify daily coaching opportunities

• Uncover hidden strengths on your team

• Transform problem employees into high-performing employees

• Gain commitment to shared goals

• Eff ectively use constructive feedback to empower/motivate

Course Content:

• Coaching as a management function

• How to guide employees toward maximizing individual abilities while contributing to a high performance team

• Developing a coaching partnership

• Monitoring success

• Developing other resources

• Goals and methods of coaching

• What constitutes excellence in coaching?

• Improving interpersonal communication skills

• Strategies to deal with confl ict

• Applying personal performance to team performance

Motivating/Coaching EmployeesOverview: It’s a given that when you step into a leadership position, you will have to coach others. However, who coaches leaders to be good coaches? Th is course provides participants with skills needed to help others they work with to become as successful as possible and raise the bar on company performance. Topics include motivating for success, turning conversations into opportunities for behavior change, encouraging continuation of good employee performance, and empowering problem employees to positively respond to performance feedback.

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• Accomplish and measure the success of organizational strategy

• Build a performance management framework

• Learn the skills to implement, automate, and customize a performance management process

• Align the organization’s strategic goals to performance plan

Course Content:

• Establishing performance goals

• Common performance issues

• Observing and providing feedback – nipping it in the bud

• Evaluating and rewarding performance

• Managing for better attendance

• Managing the poor performer

• Performance improvement / development plans

• Partnerships at work

• Setting objectives and seeing them through

• Managing your time

• Coaching to performance

• Skills of appraisal and performance review

Performance ManagementOverview:Th is course helps managers and supervisors develop the skills needed to create a more holistic approach to performance management, including activities that ensure goals are consistently being met in an eff ective and effi cient manner. Topics covered include the basics of performance management and the methods needed for building and implementing a successful process. Th is course empowers participants to translate the company’s strategy into actions that can be measured and monitored throughout the organization.



• Acquire fundamental presentation skills

• Tailor the presentation style to the audience

• Use relaxation techniques to overcome nervousness

• Use voice to project and maintain control

• Identify adult learning principles and diff erent learning styles

• Increase awareness of listening skills

• Manage disruptive behavior

Course Content:

• Fundamentals of a good presentation

• Understanding Adult Learning Th eory

• Knowing your audience

• Developing and organizing your content

• Understanding diff erent learning styles

• Using visual aids

• Creating a learning environment

• Handling questions from the audience

• Balance of presenting and participation

• Practice presenting skills

Presentation SkillsOverview:One of the greatest fears for people is speaking in front of a group. In this course, participants will learn the skills necessary to build their confi dence and poise to present to any audience. Participants will learn to become comfortable with their own presentation style and learn to present their ideas with conviction and without fear. Participants will receive tips and techniques on how to turn boring and mundane presentations into dynamic, inspiring and interactive presentations. Topics will include how to handle especially challenging situations.

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• Defi ne the problem from diff erent perspectives

• Quantify the gap that exists between the current state and the desired state

• Understand approaches to pinpoint the root causes of a problem and steer clear of common pitfalls

• Distinguish between a symptom and an underlying cause as well as between a cause and a solution

• Collect data to use in problem solving

• Stimulate creative solutions to fi x the problem

• Measure the results

• Demonstrate eff ective decision-making guidelines

Course Content:

• Introduction to problem solving

o Qualitative and quantitative problems

o Barriers to eff ective problem solving

o Defi nition of “problem”

• Problem Solving Skills

o Quantifying the gap

o Uncovering the root cause

o Creating options

• Decision Making

o Th e value of consensus

• Implementation

o Plan of action

o Team roles and responsibilities

Problem SolvingOverview: No matter how carefully you plan your work, problems come up. Th is program covers how to avoid “quick fi xes” and introduces a more systematic approach to solving problems collaboratively. Th e participants will learn the basic problem solving process as well as tools and techniques for when they get stuck on a particularly tough problem. Th e program allows participants to apply problem solving tools to solve actual challenges they’re facing in the workplace and fi ts in as a key element of a continuous quality improvement process.



• Understand the disciplinary process, including employees’ rights

• Document discipline problems

• Practice communication skills necessary for handling disciplinary actions

• Adopt progressive discipline processes that will positively impact productivity

Progressive DisciplineOverview: Th is course provides managers and supervisors with basic elements of a sound progressive disciplinary system. It assists participants in determining when disciplinary action is necessary, what level of discipline is appropriate, and how to administer discipline. Course content includes the principles of progressive discipline, equitable treatment, past practice, and just cause. Th is course helps participants evaluate a situation prior to taking any disciplinary action and also outlines the employee’s right to appeal disciplinary action.

Course Content:

• Progressive discipline description

• Counseling

• Coaching

• Progressive corrective action

• Communicating following disciplinary action

• Performance improvement plan

• Verbal reprimand

• Written reprimand

• Suspension without pay

• Discipline warning forms

• Termination of employment/fi ring with compassion

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• Develop project plans

• Establish monitoring tools to stay fully in command of the

project

• Build in fl exibility to adapt to unforeseen hitches

• Decrease rework and better management of workload

• Better use of time and resources

• Practice the leadership skills needed to get buy-in from

the team

Course Content:• Creating achievable project plans

• Leading project teams/building and managing team eff ectiveness

• Scope Management

• Identifying, assigning and optimizing resources

• Determining budget

• Creating the project time line

• Developing risk management plans

• Producing the implementation process

• Managing the cost and time estimating process

• Identifying the project life cycle stages and the key inputs and outputs

• Managing and responding to changes eff ectively

Project ManagementOverview:Eff ective project management requires organizing resources that are often scarce, managing deadlines, and motivating a high level of team performance. Participants will learn how to successfully plan, manage, and deliver projects with higher quality, greater value and better accountability. Topics include how to implement project management processes, maximize leadership skills, and develop the skills to respond to real-world scenarios. Th is course off ers benefi ts for people new to project management and those who would like a refresher on project management techniques.

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Duration: Total hours: 2-3 hour session


• Understand the defi nition and legal aspects of sexual harassment

• Identify what behaviors may constitute sexual harassment

• Manage interactions on the job to prevent harassment situations from developing

• Understand employees rights and responsibilities for a harassment free work environment

Sexual Harassment PreventionOverview:How can employers prevent sexual harassment in the workplace? Th e answer is education and training, not litigation. Every employer needs to take steps to prevent sexual harassment before it happens. Th is workshop is designed to help supervisors, managers, and employees understand the issues involved in sexual harassment and how it can be prevented. Participants will learn how to manage day-to-day interactions on the job to prevent harassment situations from developing. Th is practical workshop includes discussions of typical scenarios that could lead to harassment liability and off ers solutions for eliminating them.

Course Content:• Defi nition of sexual harassment – legal and practical

• Costs of sexual harassment

• Myths vs. facts of sexual harassment

• Diff erentiate annoying or unpleasant behavior from unacceptable behaviors in the workplace

• Identifying appropriate responses to sexually harassing behavior

• Discussion of typical scenarios

• How to prevent or eliminate situations that could lead to harassment

• How to report sexual harassment

• Employee rights vs. manager responsibilities

• Obligation to investigate and limited confi dentiality

Duration: Total hours: 24-hour session conducted in 3-hour sessions


• Learn the key analytical and conceptual approaches to strategic planning

• Align the department with the company’s strategic goals by integrating strategy, objectives, metrics and performance

• Experience a SWOT (strength, weakness, opportunity, threats) analysis

• Create a business plan including long and short-term goals, resource planning, and deliverables to gage progress toward the end goal

• Learn key analytical and conceptual processes

Course Content:

• Fundamentals of strategic planning principles

• Understanding strategic planning process

• Connecting to the company’s vision, mission and objectives

• SWOT Analysis exercise

• Developing a competitive advantage business plan

• Development of company and departmental strategic links

• Strategic links

Strategic PlanningOverview:Forward-looking strategy formulation can make the diff erence between a profi table business and one that stagnates. Many managers are so focused on day-to-day tactics and delivering today’s business results that they fail to prepare for long-term success. Th e ability to developoperational strategies and to take those business strategies from plan to action sets true leaders apart from their peers. Th rough an interactive curriculum, participants will learn strategic business planning and strategy formulation. Th e entire strategic planning process is covered in detail from the basics of strategy formulation to the implementation of business strategies in the “real world.”

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• Recognize the symptoms of stress

• Identify stressors

• Diagnose their own stress condition

• Learn ways to manage stress

• Discuss ways to maintain or recapture enthusiasm for work

Course Content:

• How stressed are you?

• What is stress?

• What does stress do to us?

• Why are we stressed?

• Identifying stressors in our lives

• Stress buster activity

• Balancing act

• Managing stress

• Building skills to manage stress

Stress ManagementOverview:Th e demands in today’s workplace are greater and more challenging than ever before. If employees are to remain energized and passionate about the work they do, despite these growing demands, it is critical that they understand how to eff ectively deal with the stress that is part of the workplace and how to avoid reaching the point of burnout. Th is course is designed to acquaint the participant with key elements of stress management. Topics include the recognition of stress, causes of stress, and the techniques to manage stress in order to have a more productive professional and private life.

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• Understand and apply the fundamentals of progressive discipline

• Document the process and results

• Improve communication techniques to modify unacceptable behavior

• Prevent lawsuits regarding wrongful termination

Course Content:

• Guidelines of progressive discipline

• Typical progressive discipline steps: oral, written, suspension, termination

• Essential elements of each progressive discipline step

• Tips on modifying the unacceptable behavior and improving performance

• How to communicate acceptable behavior and performance standards

• How to inform employees of the consequences of failing to comply

Taking Corrective ActionOverview: Th is highly interactive workshop is aimed at supervisors and managers who want an introduction or review of the progressive discipline process. Participants will be coached on how to take increasingly more serious steps or measures when an employee fails to correct a problem after a reasonable amount of time and support has been given. Participants will learn to follow due process in applying the underlying principle of sound progressive discipline, which is to use the least severe action necessary to correct an undesirable situation.



• Develop a new appreciation for collaboration

• Communicate goals to the team

• Motivate and coach team members

• Build stronger teams

• Improve decision making abilities

• Resolve confl ict

• Achieve goals using teamwork that at fi rst seemed impossible

Course Content:

• How to build a successful team

• Characteristics and principals of eff ective teams

• Establishing desired goals

• Building trust and establishing norms

• Communication among teams members

• Developing group cohesiveness

• Challenging teams to solve problems

• Turning teams around (refueling and redirection)

• Four stages of team development

• Applying team building learning to real workplace

scenarios

Team Building/Team LeadershipOverview:Th e most successful organizations are built on teamwork. In this highly interactive program, team leaders will learn the critical components for developing a high performing team. Participants will learn strategies for aligning goals with team performance. Th ey will also learn to optimize the synergy from team dynamics for creative problem solving. Positive teamwork helps to increase morale, effi ciency, and productivity. Th is course is for all employees involved in teams – virtual teams, project teams, and task forces. Th e focus of this program is to establish a self-perpetuating team which can improve decision-making processes, resolve confl ict, and enhance customer service.

21




• Prioritize goals

• Manage multiple priorities

• Learn scheduling strategies to increase eff ectiveness and productivity

• Identify ways to deal with distractions and eliminate interruptions

• Enjoy a more balanced lifestyle

• Feel more in control of their daily activities

• Reduce the stress which results from a lack of eff ective time planning

Course Content:• Setting your essential priorities

• Setting goals and planning for success

• Identifying time wasters

• Organizing to increase productivity

• Handling and organizing your e-mail

• Organizing your offi ce and your workstation

• Daily Planning

• Mind mapping

• Decision making

• Managing meetings

• Eff ective delegation

• Controlling telephone time

• Learning to set boundaries

Time and Priority ManagementOverview: Th is workshop is designed for managers and employees who wish to understand the benefi ts of time management and take control of multiple priorities with greater ease. Th e course enables participants to understand the processes which will make them more eff ective while minimizing activities which “steal time” and reduce personal productivity and the sense of achievement. Participants will learn skills which will improve planning, assertiveness, setting priorities, decision making, communication skills, and e-mail, offi ce, and paper management.

22




• Understand what diversity is

• Understand the importance of culture in people’s

perspectives

• Analyze their own perceptions on diversity

• Behave in ways which value diversity

• Communicate more eff ectively with people of other cultures

• Increase awareness and skills to enhance service delivery, meet customer needs and improve teamwork

• Practice the skills necessary to successfully manage diversity confl ict in the workplace as it arises

Course Content:

• Defi nition of workplace diversity and diversity

management

• Cultural programming

• Understand your own perceptions and bias

• Strategies for intercultural communication

• Non-English speaking employees

• Ask respectful questions to clarify misunderstandings

• Creating and maintaining inclusive workplaces

• Building mutual respect and expressing empathy

• Good intentions and unwelcome eff ects

• Understanding diff erences in confl ict resolution styles

• Consider options

Valuing Diversity/Intercultural CommunicationOverview: Valuing and respecting the variety of perspectives all people bring to the workplace translates into a competitive business. Th is workshop will explore the idea of diversity through the lens of cultural programming and the impact of culture in the workplace. Participants will be off ered practical skills to raise awareness, increase sensitivity and improve intercultural communication skills. A commitment to work place diversity and inclusion helps businesses create a safe and meaningful environment in which people can be creative and thrive.

23

Computer SkillsWorkplace Learning Resource Center



• Understand the capabilities of Access

• Create databases and tables

• View and edit data

Course Content:

• Introduction to database concepts

• Fields and measurability

• Table integrity

• Relational databases

• Data-based design techniques

• Table creation

• Data entry form design and creation

• Viewing and editing data

• Query design

• Generating a report

Database (Access)Overview:Th is valuable program focuses on Microsoft Access database management with an emphasis on solving business problems. Th rough step-by-step instructions, participants are introduced to PC-based database tools and all the major components in this Windows-based environment. Th e course is designed for people who want to learn what’s involved in establishing a database business solution from beginning to end.



• Create E-commerce business plans

• Understand web-based tools and the practical applications necessary to participate in an E-commerce business

• Understand security issues

E-Commerce (Web Tools, Security, Business Plans)Overview:Th is course explores E-commerce techniques both from a local and global perspective, using practical exercises and case studies. Th e program is designed for participants who want to gain an understanding of the nature and types of E-commerce, learn how to develop a business plan, and understand how to use web-based tools, and ensure security. Th e topics covered encompass a broad spectrum of disciplines – from marketing to network security to customer service.

Course Content:

• Introduction to E-commerce concepts, issues, and vocabulary

• Development of viable plans for an online business

• Introduction to business planning – creating a clear vision and understanding of basic business principles

• Exploration of how companies handle E-Commerce transactions

• Comparison of E-Commerce products and services such as payment processing services and live help services

• Use of the Internet as a resource for fi nding current news related to E-Commerce developments

• Understanding security issues related to E-commerce

24


Duration: Total hours: 24 – 40 hours conducted in 4-hour sessions. Program

length will be tailored to fi t the individual company’s objectives.


• Troubleshoot customer’s computer problems using eff ective problem solving skills

• Demonstrate eff ective communication skills and handle challenging behaviors

• Demonstrate knowledge of available Help Desk tools

Course Content:

• Introduction to the support industry

• Understanding customer satisfaction

• Essential communication skills

• Dealing with diffi cult customer-service situations

• Tools, technologies, problem solving, and processes

• Overview of network administration

• Understanding computer telephony integration

• Creativity and problem-solving

• Process integration

• Troubleshooting computer problems

Help Desk (User, Service Skills, Troubleshooting)Overview:Th is program enhances the skills that participants need to be successful working a Help Desk as a network administrator and technician. Th e course uniquely prepares the support specialist to keep the customer productive by focusing on the customer’s business needs, establishing credibility and trust, and by handling the most diffi cult customer scenarios. Emphasis is given to problem solving and troubleshooting, team dynamics, and interpersonal communication skills. It also provides a broad overview of the back-offi ce operations including the common industry tools and technologies used in providing exceptional customer support.


Learning Outcomes:

At the end of this course, participants will be able to:

• Use e-mail and the Internet as a powerful on-line communication and research tool

• Have fun surfi ng the Internet with ease, confi dence and effi ciency

• Gain insight into how the Internet can open up on-line opportunities for learning, business, employment as well as communications and research

Course Content:

• Introduction to the Internet

• Background, structure, connections, and service providers

• Anatomy of URLs/Web browsing and searching/bookmarks

• File transfer

• E-mail using Microsoft Outlook/Address book

• Th e mail window/mailing actions/organizing mail

• Mail and news preferences

• Signature fi le

• Mailing lists

Internet (Browsers, E-mail, MS Outlook)Overview:Th is course is aimed at participants who wish to explore diff erent aspects of the Internet and learn how to use e-mail more eff ectively. Th e instructor provides a hands-on introduction to the Internet and will cover the concepts of the World Wide Web and its resources including basic Internet tools. Th e course will introduce a variety of Internet applications and advanced search techniques. Participants will learn to browse library catalogues and reserve books, communicate with and trace the route to the Internet provider, confi gure e-mail, learn Microsoft Outlook basics for handling e-mail, and how to protect computers from viruses.

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Microsoft Offi ceOverview: Th is important training program teaches the skills that participants must acquire to be successful in using the Microsoft Offi ce suite of programs. Participants receive hands-on training from an experienced instructor on the most widely used Microsoft Offi ce programs. Th e course is designed for people who want to receive training on the basics of Word, Excel, Access, Power Point, and Outlook.



• Successfully understand and use Microsoft Offi ce’s suite of software offi ce productivity products

• Eff ectively perform basic functions in Word, Excel, Access,

PowerPoint, and Outlook

Course Content:

• Word – the basics and more

• Creating and saving documents

• Formatting paragraphs

• Tracking changes in documents

• Microsoft PowerPoint

• Creating a presentation

• Microsoft Access

• Database management

• Using tables and sub-forms

• Managing databases

• Microsoft Outlook

• Jumping into your e-mail

• Microsoft Excel

• Setting up a worksheet



• Use the basic tools used in web, motion, print, and photography

• Understand fundamental skills necessary for graphic design

• Become knowledgeable about the creative process and core elements of graphic design for electronic and print media

Course Content:• Design fundamentals/typography• Introduction to Adobe Illustrator – templates, drawing paths, auto-tracing, blending features, gradient

meshes, wrapping type, shape and pen tools• Introduction to Adobe Photoshop – construction of

professional images, calibration and color correction, masking, and special eff ects

• Dreamweaver – designing, uploading, and remotely managing web sites, web languages, and site management

• Freehand – creating striking illustrations, logos, brochures, and web-graphics• Flash – creating visually attractive vector and animation-based web sites and page elements• MS Publisher – producing professional looking publications• Visio –visualizing communicating complex information

Multimedia (Adobe Illustrator and Photoshop, MS Publisher, and Visio)

Overview:Th is exciting course is designed for participants who are interested in pursuing a career in graphic design or who want to enhance their creative ability in using graphic design programs for multimedia. In a fast-paced, hands-on learning environment, the instructor will introduce a creative tool kit of print and graphic design computer programs and techniques.

26




• Understand the basic theories of both operating systems’ structure and how an operating system manages the computer system

• Be able to install and troubleshoot Windows and Mac

• Confi gure PCs and Macs for networking access and to

provide network services

Course Content:

• Operating system fundamentals

• Operating system fi les and commands

• Operating system utilities and commands

• Managing and upgrading the Windows operating system

• Managing and upgrading the Mac operating system

• Managing fi les and folders

• Installing Mac and Windows and performing basic system and user account confi gurations

• Performing ongoing maintenance tasks including monitoring workstations, backing up systems, and using images to deploy systems

Operating Systems (Windows, Mac)Overview:Th is fast-paced, practical course is aimed toward participants who want to acquire the fundamental knowledge and skills required to work effi ciently with two main operating systems, Windows and Mac. Participants will gain experience in fi le management, system tools, software installation, troubleshooting, maintenance, cross-platform issues, and File Transfer Protocol. Th e course relates Mac support tasks to those activities also performed on Windows systems.



• Be effi cient and creative in creating PowerPoint presentations

• Format and manipulate text and graphics

• Create animations and transitions

Presentation Tools (PowerPoint)Overview: For many people, knowing how to use PowerPoint is one of their most important job skills, however, they understand only a fraction of what it has to off er. Th rough this dynamic course, discover the tips and tricks of experts to create exciting presentations that will hold the audience’s interest. Learn how to be more effi cient when creating presentations. Add images and drawing objects to engage all the senses of your audience. Master the skills needed to easily and effi ciently prepare fl yers, overhead transparencies, illustrated notes, and screen presentations.

Course Content:• Introduction to PowerPoint

• Creating a presentation

• Using drawing tools

• Creating speaker notes

• Using the outline tab

• Adding clip art and word art

• Creating graphs and charts

• Selecting templates and creating your own

• Understanding slide show options

• Saving presentations for Internet viewing

• Working with multimedia

• Inserting data from other Microsoft Offi ce programs

• Building interactive presentations

27




• Use MS Project to identify the steps involved in project planning

• Successfully work with sub tasks, assign resources and schedules and use diff erent views

• Sort and fi lter project information eff ectively

Course Content:

• Fundamentals of project management

• Planning the project – defi ning scope and developing schedule

• Task entry and linking

• Resource entry/working with resources

• Outlining and task relationships

• Linking tasks and critical path

• Working with project costs

• Resolving time and resource restrictions

• Controlling project execution

• Working with views

• Displaying project data

• Using drawing tools

• Printing and reporting

• Updating the project

• Sorting and fi ltering data

Project Management (MS Project)Overview:Today’s project management is a professional discipline, with a body of knowledge and a specifi c set of skills. Th is program equips participants with the skills they need to manage projects competently and professionally through MS Project. Th e course is designed for people who have an understanding of project management concepts, who are responsible for developing project plans, or who need a tool to manage projects.




• Easily manage personal or small business fi nances by through profi ciency in Excel and QuickBooks

• Understand spreadsheet software essential for fi nancial and data analysis

• Create and format documents and templates used in accounting

Spreadsheets (Excel, QuickBooks)Overview: Th is information-packed course guides participants in a step-by-step process through the use of everything from basic accounting spreadsheets through advanced fi nancial management techniques and functions. Managers, employees, and small business owners will gain a solid foundation in using Excel and QuickBooks to handle fi nancial processes for personal or business accounting.

Course Content:

• Entering, formatting, and editing data

• Working with formulas

• Changing the page setup

• Using Excel Database features

• Creating Template Documents

• Creating pie, bar, and line charts.

• Introducing/customizing QuickBooks

• Working with lists

• Preparing and interpreting important fi nancial statements

• Tracking customers, sales, vendors and expenses

• Purchasing and managing inventory

• Setting-up and using payroll

28





• Learn the fundamentals of basic Web design and programming techniques

• Build dynamic, interactive, data-driven Web applications

• Understand accessibility issues and working with domains and clients

Course Content:• Web design – using graphics, color and fonts for Web

pages as well as working with tables

• Accessibility issues – domains and clients

• Structure of HTML documents, good markup techniques, and validation

• Using ColdFusion to build interactive, data-driven Web applications

• JavaScript as a web programming language

• Basic programming concepts for using and writing JavaScript

• Creating interactivity using JavaScript with text and graphics

Web Development (Design, ColdFusion, HTML, JavaScript)Overview: Th is course is for people who want to learn the basics of designing and developing a Web site. Participants will take a look at design issues specifi c to Web-based presentations, learn Web page layout, eff ective navigation, and delve into the design process. An experienced instructor will introduce participants to the structure of HTML documents, good markup techniques, and validation concepts. In addition, participants will learn the fundamentals of JavaScript as a web programming language as well as gain experience in ColdFusion programming.




• Use word processing applications and offi ce suite software to prepare professional business documents

• Become adept in advanced formatting and word processing functions

• Develop basic skills in using speech-recognition software

Course Content:

• Foundation skills in creating and editing Word documents

• Creating forms and using macros

• Creating Web pages

• Managing documents

• Tracking changes

• Creating an outline and a table of contents

• Creating references within a document

• Changing general, view, and user information options

• Inserting a picture from a fi le

• Modifying printing, editing and saving options

• Editing security options

• Adding captions

• Changing options for spelling and grammar

• Speech and language tools

• Installing/confi guring/training/using speech recognition

Word Processing (MS Word – Various Levels, Voice Recognition)

Overview: Th is course is for people who want to develop or advance their skills in word processing and use speech-recognition software to create professional business documents. A skilled instructor will present step-by-step instructions to guide participants through advanced formatting and word processing functions that can be easily integrated into realistic business practices.

29

Continuous Improvement Manufacturing Skills Center for Competitive Applied Technologies

Air Conditioning and RefrigerationOverview: Th is valuable program provides participants with the entry-level skills necessary to understand the basics used by fi eld service technicians for air conditioning, heating, and/or refrigeration, as well as facilities or plant maintenance. Participants receive theory through classroom instruction plus hands-on learning involving the installation, maintenance, and repair of heating, cooling, and refrigeration equipment in residential, commercial, and industrial buildings.

AutomationOverview: Th is program is designed for maintenance, designers, and any other workers involved in the development or maintenance of automation machinery. An experienced instructor will provide hands-on instruction so participants gain a working knowledge of automation practices with a focus on digital or sequential automation. Participants will be introduced to a range of automation components, including methods of developing and communicating automation concepts.



• Understand the process of the installation and servicing of residential and commercial heating and air conditioning units and commercial refrigeration

• Understand the use of hand tools and test instruments used in the industry

• Practice using test equipment, such as meters, to troubleshoot systems and isolate problems

Course Content: • Interpreting technical materials: codes and regulations,

installation, maintenance, and service manuals, fl owcharts, tables and graphs.

• Applying math concepts to perform service duties

• Familiarization with refrigeration tools

• Heat transfer, temperature, pressure, electricity, and magnetism

• Concepts of electrical measurement, chemical reactions, and physical and chemical properties of refrigerants and hydrocarbons

• Troubleshooting techniques



• Understand and operate a range of automation components

• Use several methods of developing automation concepts

• Design, build, operate, and debug control circuits inpneumatic logic and relay or PLC ladder logic

Course Content:

• Construction, uses, and control of sensors, actuators, motors, and control hardware used in sequential automation

• Develop and communicate automation and logic concepts and designs

• Using logic in switching sequences, ladder diagrams, and pneumatic circuits

• Solving logic problems by designing and building pneumatic control solutions

• Introduction to Robotics

30

Continuous ImprovementManufacturing Skills Center for Competitive Applied Technologies

CAD/CAMOverview: Th is course is designed for people who want to understand the fundamentals of Computer Aided Manufacturing (CAM). With the help of an experienced instructor, participants will explore computer technologies, Computer Aided Design and Drafting (CADD), Computer Numerical Control (CNC) Programming, Automated Manufacturing, Integrated CAD/CAM and Computer Integrated Manufacturing.



• Identify computer system hardware on microcomputers and mainframe computer systems

• Understand computer software, including high level languages, operating systems, database management systems, and application software

• Create points, lines, circles, dimensions, and notes on a 2-dimensional Computer Aided Drafting System

• Write a word address computer numerical control program to perform point-to-point drilling and milling operations that would produce projects or exercises within the tolerance specifi ed on blueprints

• Input, edit, and print computer numerical control programs on microcomputer systems

Course Content:

• Introduction to CAD/CAM

• Computer terminology/technologies

• Computer Numerical Control (CNC)

• Computer Aided Design Drafting

• Blueprint reading

• Computer Aided Manufacturing (CAM)

Blueprint Reading Overview: Th is course focuses on the basic principles involved in reading and interpreting industrial blueprints including symbols and standards, terminology, manufacturing process notes, and other related technical information. Participants will learn principles they can apply to both mechanical and CAD produced drawings. Emphasis will be placed on orthographic projection and visual perception of drawings used in industry. Topics covered will include dimensioning, tolerancing, sectioning and the understanding of auxiliary views. In addition, math, sketching and metrology will be reviewed.



• Read and interpret industrial blueprints

• Defi ne an orthographic view

• Understand how to use scale information on a print

• Explain tolerance information on a print

• Identify how to indicate dimensions

Course Content:

• Measuring and measurement

• Interpreting the industrial print

• Understanding orthographic projection

• Dimensioning basics

• Dimensional tolerances

• Auxiliary, rotated, and sectional views

• Pictorial drawings

• Assembly drawings

31


Computer Numerical Control (CNC) Programming Overview: Th is course is for people who want to learn the fundamentals of Computer Numerical Control (CNC) machine programming for machining centers, and lathes. Basic concepts in CAM software usage to design, edit, and verify CNC programs by displaying tool paths will be covered. CNC programming techniques to produce geometric shapes with the guidance of an experienced instructor is provided. Participants will practice machine set-up and operation as well as work on course projects to design and program a product.



• Understand the application CNC programming for machining centers and lathes

• Program, setup, and operate multi-axis machine tools

• Design CNC programs using computer aided programming software

• Understand parametric programming to program complex three- dimensional surfaces

Course Content:

• Introduction to CNC machines and programs

• Programming preparation, process planning, understanding machine geometry, and machine setup

• Helical motion, scaling, mirror image, and canned milling cycles

• Macro programming techniques

• Computer aided programming application exercises

• Machine tooling, and fi xtures

• Machining applications and using DNC (Digital systems

32


Coordinate Measuring Machine (CMM)Overview:Th is information-packed program provides an understanding and application of fundamental use of precision coordinate measuring machines (CMMs). Th rough lecture and demonstrations, participants will learn the application and practical use of the CMM in the precision manufacturing environment. Th e program is designed for manufacturing engineers, technicians, and machinists concerned with machine tools productivity and purchasing specifi cations.



• Understand the accuracy parameters of the CMM

• Basic part set-up methodologies and establishing Datum points

• Basic CMM programming

• Diff erences and application of Cartesian verse Polar modes in part measurements and geometry

Course Content:• CMM Terminology

• Th ermal eff ect on CMM accuracy

• Selection of measurement instrumentation

• CMM programming and establishing repeatability procedures

• Using the CMM for SPC data collect

• CMM software

• Basic Geometric Tolerancing and True Positioning

Design Software Systems for ManufacturingOverview:Learn the fundamentals of design software systems such as AutoCAD, CATIA, ProEngineering, and others from experienced instructors who can guide you through understanding the software packages that will allow you to create and defi ne 3D modeling for use in manufacturing applications. Various software applications are available and instruction can be customized to your specifi c design software application. Design, manufacturing, and prototyping applications valuable to engineers and technicians will benefi t from this program.



• Understand system structure and three-dimensional (3-D) geometry creation and manipulation

• Development of solid and surface modeling techniques

• Learning the programming and capabilities applicable to your software application and expand usage of the system throughout your engineering and manufacturing operations

Course Content:

• 3-D modeling system overview

• Creating basic assemblies, Bill Of Materials (BOM), and detailed parts

• 3-D work with solid models based on wire frame profi les created on sketch planes

• Functions of the part design, generative shape, and drafting modules

• Dimensioning and Tolerancing function and features

• Design analysis and simulations

33


ElectronicsOverview: Learn the skills you need to succeed as an electronics service technician or troubleshooter in the growing fi eld of computer, offi ce, and industrial machinery. Th is is a great skills-training course that focuses on electronic instruments and measurements, reactive circuits, electronic components, basic electronic circuits, and electronic systems. An experienced instructor will provide participants with step-by-step instruction in electronics hardware, capacitors and inductors, alternating current, transformers, and amplifi ers. In addition, you will receive training in resonant circuits, electronic sensors, audio and RF circuits, oscillator and feedback waveforms, and more.



• Apply the skills learned to work as an electronic service technician

• Choose the right type of testing equipment for a particular electronic application

• Interpret and work with specifi cations and tables used to identify component parts such as resistors, capacitors, inductors, and semiconductors

• Locate causes of trouble in basic electronic circuits

• Use a meter to make both out-of-circuit and in-circuit tests on typical electronic components

Course Content:

• Introduction to electronics and electricity

• Conductors, insulators, and batteries

• Circuit analysis and ohms law

• Using a multimeter

• Switches

• Magnetism and electromagnetism

• Capacitors and inductors

• Basic semiconductor components

• Alternating current

• Transformers

• Reactance and impedance

• Resonant circuits

• Rectifi ers and power supplies

• Amplifi ers

• Oscillators

• Fiber optic and optoelectronic components

• Electronic sensors

• Modulation and detection circuits

• Electronic devices and amplifi ers

• Using basic oscilloscopes

• Audio and RF circuits

• Oscillator and feedback waveforms

• Electronic power supplies

• Resonant circuits

• Pulse generators and techniques

• Wave shaping circuits

• Timing and synchronization

• Pulse circuit applications

• Logic circuit fundamentals

• Linear and digital integrated circuits

• Troubleshooting linear and digital IC systems

• Industrial computer fundamentals

• Digital and analog systems

• Software and programming systems

• Computer-aided control

• Interfacing principles

34


Fiber OpticsOverview: Th is course is designed for designers, installers, and users of fi ber optic products who desire a fundamental knowledge of fi ber optic theory, codes, standards and practices widely accepted in the telecommunications industry today. It’s ideal for those who install or for those who supervise the design or installation of fi ber optic systems. Th e course can be structured for each unique application -- telecommunications, cable television, access, local and wide area networks, wireless networks, intelligent transportation systems (ITS) and power utilities.



• Understand fi ber optic products

• Select or install fi ber optic products

• Design systems

• Carry out fi ber optic fusion and mechanical splicing

• Install fi ber optic cable in a local area network

Course Content:

• Fiber optic connector installation and acceptance testing

• Data center optical network design

• Fiber optic cable installation in a local area network environment

• Mechanical splicing, connector installation and acceptance testing

• Cable placement, fusion and mechanical splicing, cable termination (connector installation and pigtail splicing)

• Use of equipment, hardware and procedures

• Identifying each application's unique needs: telecommunications, cable television, access, local and wide area networks, wireless networks, intelligent transportation systems (ITS) and power utilities

Geometric Dimensioning and TolerancingOverview: Th e updated ASME Y14.5M - 1994 (reaffi rmed 2004) standard on dimensioning and tolerancing refl ects a culmination of changes extending over 12 years. Th is course is designed to focus the new standard on the participants’ own applications and to apply GD&T functionally from the viewpoints of the designer, manufacturer, and inspector. Th e underlying philosophies of how, when, and where to apply geometrics, along with common sense tips for producing quality products are covered. Emphasis is on the basics to advanced applications along with the changes made to the standard, all related to the client’s setting and applications.



• Understand GD&T methodologies and applications

• Decrease part rejects by reducing part drawing interpretation errors

• Apply diff erent methods of inspecting GD&T

• Increase eff ectiveness at communicating design

requirements

Course Content:

• Benefi ts of using ASME Y14.5 M - 1994

• Part designs and drawing interpretation standards

• Inspection methods

• Functional gaging and techniques

• Geometric symbols and applications

• Graphical inspection analysis

• Tolerance stack up analysis

• True Positioning concepts and applications

35


Reduced Turnover



• Understand the proper installation of components and fl uid conductors

• Be more informed about the equipment they repair, produce, or operate

• Understand how to diagnose problems

• Learn the functions and limitations of hydraulic systems

HydraulicsOverview:Th is course provides a solid understanding of basic hydraulics and is designed for anyone dealing with fl uid power applications. Participants will increase their knowledge of the basics, become better troubleshooters, learn basic maintenance, and gain confi dence from hands-on learning experiences.

Course Content:

• Hydraulic principles and laws

• Pumps

• Hydraulic motors

• Cylinders

• Fluids

• Flow controls

• Auxiliary devices

• Pressure controls

• Directional controls

• Transmission lines/fi ttings

• Basic circuits

• Preventive maintenance

• Troubleshooting – actuators, valves, and pumps

“As a result of the training we received from the El Camino College Business Training Center, Tri-Star has documented more than $1.4 million in savings and experienced a signifi cant reduction in employee turnover.”

Sylvia Smullen Human Resources Director Tri-Star Electronics International, Inc. El Segundo, CA

36

Continuous ImprovementManufacturing Skills Center for Competitive Applied Technologies37



• Understand how Lean principles can transform your company’s thinking and make your organization more competitive

• Lead the company in implementing Lean, Kaizen, and 7S

• Apply Lean techniques to manufacturing, operations, and support areas to reduce costs, inventory, waste and lead times, as well as improve cycle times, quality, response times and customer satisfaction

Course Content:

• Lean enterprise and change management

• Lean simulation: the pull system

• Teambuilding and waste identifi cation

• 7S and Kaizen

• Visual controls

• Auditing individual work areas

• Consensus model – getting the work out

Lean Manufacturing, Kaizen, and 7S Overview: Th is course clearly demonstrates how the powerful concepts of Lean Manufacturing, Kaizen, and 7S can greatly benefi t both small and large companies. It will also show the participants how many specifi c Lean tools can be adapted to operate in their environment. Participants will walk away with specifi c ideas they can implement immediately to make real improvements that result in reducing waste and increasing profi ts. Lean principles apply to organizations of all sizes and sectors including healthcare, offi ce and administration, service, manufacturing, mining, aerospace, food processing, high tech, medical technology, and government organizations.

Machining (Machine Shop) FundamentalsOverview: Th is program provides training in basic machining skills and is designed for participants who want to learn how to safely use and maintain basic machine tools. Th e course includes the operation of machine tools such as lathes, milling machines, saws, grinding machines, drilling and boring machines, planers, precision-measuring tools, hand and power tools, and the related attachments and accessories, including machining, selection, use and maintenance of cutting tools. Th e instructor exposes participants to all aspects of safety that must be complied with when working in a machine shop environment.



• Safely use and maintain hand tools

• Operate and maintain basic machine tools

• Understand and practice safety when working in a machine shop

Course Content:• Fundamentals of hand tools

• Fundamentals of machine tools

• Internal and external threading (cutting)

• Layout and fabrication process procedures

• Dimensional measurement tools

• Operator safety and PSE (Personal Safety Equipment)

• Trouble shooting

• Basic machine maintenance

• Basic machining techniques


Cost Savings

“Dependable Hawaiian Express, Inc. improved its productivity and quality of work, thereby reducing the number of complaints by 15 percent. Additionally, employees are more satisfi ed with their job, the employees have a renewed sense of pride and ownership to their work. We’ve also seen an eight percent reduction in turnover. We contribute these changes to the training received through El Camino College.”

Cammie Laster Vice President, Corporate Training Quality and Services Dependable Hawaiian Express Rancho Dominguez, CA

Materials ManagementOverview: Eff ective management of materials from demand to use is critical in today’s globally competitive environment. Th is training is focused on materials management in a production-manufacturing environment and provides core principles of inventory control and materials planning. Training can include basic principles of lean manufacturing and how to transition from centralized order & inventory processes to point-of-use or supermarket systems.

Duration: Total hours: 8-40 hours conducted in 4, 6, or 8 hour sessions. Program length will be tailored to fi t the individual company’s objectives.


• Understand Materials Requirements Planning (MRP) or Enterprise Requirements Planning (ERP) systems

• Understand the inputs/outputs and risks of ineffi cient data management in materials management planning

• Understand various methods and techniques of materials management

• How Lean projects impact the management of materials and how to facilitate a transition to a Lean environment

• Supplier input and risks to a production schedule and how to improve fl ow through data systems such as EDI (Electronic Data Interchange)

Course Content:

• Materials Management 101 – the basics of managing materials

• MRP and ERP, management of data

• Inventory management techniques and strategies

• Transition to Lean, how to implement supermarkets, point-of-use, and other inventory management processes and still keep control

• Basics of supply management processes and strategies

• Master planning best practices

• Integrating new technologies in data management or manufacturing production processes and inderstanding their impact to scheduling

38


Material Requirements Planning (MRP)

Overview: MRP calculates and maintains an optimum plan based on master production schedules, sales forecasts, inventory status, open orders, and BOM (Bill Of Materials). If eff ectively managed, a MRP system will improve cash fl ow and profi tability for any manufacturing company. MRP will facilitate proactive management of a manufacturing system and facilitates growth by eff ectively managing capacity.



• Understand and utilize a Master Production Schedule (MPS) in production planning

• Use the BOM and understand its impact to the MPS and lead times

• Understand supplier lead time linkage to the BOM and identify risks

• Optimize QOH (Quantity On-Hand) and learn other inventory effi ciency techniques including one-piece-fl ow and its impact to planning

• Understand Safety Stock and Scrap Rates including how unpredictable manufacturing processes impact production schedules

Course Content:

• Overview of MRP inputs, outputs, and processing logic

• Nature of demand

• How MRP fi ts in with other elements of an integrated system

• Bill of Material overview and role in MRP

• Lead time overview and role in MRP

• Basic MRP functions

• Gross and net requirements

Cost Savings


Motor Controls, Switching, Panel Overview: Th is hands-on program is aimed at people who are training in electrical maintenance or who work in the fi eld and want an opportunity to review the basics. Th e program enables participants to understand the fundamentals of basic controls, overload and time delay relays, schematic symbols, wiring diagrams, starting methods for squirrel cage, wye-delta, synchronous, and wound rotor controls; and installing and trouble shooting techniques.



• Understand the basics of motor controls, switching, and panels

• Adhere to personal and equipment safety guidelines

• Identify signal devices – types of switches and how they operate

• Use operator interfaces – touch pads, touch panels, PCs w/software

Duration: Total hours: 24 – 40 hours conducted in 4-hour sessions. Program length will be tailored to fi t the individual company’s

objectives.


• Understand basic pneumatic concepts and how they work

• Learn to install, maintain, and trouble shoot pneumatic systems and components

• Use safety principles in working with pneumatic systems

Course Content:• Basic physics

• Compressors

• Flow and pressure

• Bernoulli’s principle

• Pneumatic circuits

• Cylinder types

• Air preparation

• Check, shuttle and pulse valves

PneumaticsOverview:Th is hands-on course provides an excellent introduction to the transfer, control and use of energy contained in compressed and fl owing air. Participants will gain a broad-based understanding of the most important pneumatic concepts and be introduced to real-world pneumatic and electro-pneumatic control and power transmission. Topics covered include compressed air power, circuitry, air processing, valves, safety, and maintenance.

• Working safely with pneumatic systems/system maintenance

• Pressure regulators/Power and control valves

• Gages and fl ow meters

• Vacuum generation and applications

• Reading schematic

• Pneumatic automation

• Troubleshooting

Course Content:

• Fundamentals of motor controls

• Basic motor controls and relays

• Personal and equipment safety

• Overload and time delay relays

• Schematic symbols –recognizing symbols used in schematics

• Wiring diagrams –reading and interpreting schematic and wiring diagrams

• Starting methods for squirrel cage

• Wye-delta, synchronous, and wound rotor controls

• Signal devices – types of switches and how they operate

• Operator interfaces – touch pads, touch panels, PCs w/software

• Installing and trouble shooting techniques – maintaining control systems

40


Process ImprovementOverview: Build your competitive advantage by learning how to manage your organization as a system of integrated processes. Th is course teaches the techniques that you can use to improve work fl ow, promote continuous improvement, and increase your profi t potential. Designed for managers, executives, or team members who want to understand and implement process improvement in your organization.



• Understand the fundamentals of work simplifi cation

• Streamline processes

• Identify value-added activities

• Identify process improvement opportunities

• Link improvement plans and projects to a single project management system

Course Content:• Overview of process improvement concepts

• Proven techniques to streamline process

• Identifying value-added activity and using value-added analysis

• Implementing immediate and continuous improvement

• Establishing maintenance actions for continuous improvement

• Managing the organization from a process perspective

• Setting up a process improvement projects (resources, roles, responsibilities)

• Linkage between process management and competitive advantage

• Management of process improvement initiatives

• Performance metrics: measuring process improvement

• Developing cross-functional processes and maps that visualize the future

Improved

Productivity

“Th e ETP training that we have received through El Camino College in 2006 and 2007 has helped us grow revenue and remain competitive in a diffi cult industry.

Th rough the 5S training our employees where able to identify approximately $35,000 in cost savings by improving our processes. In addition, the Problem Solving training improved our team building and cross-training to make us a more fl exible company. Our productivity has improved by 15 percent in our warehouse due to various continuous improvement training.

Th is is the second company during my career that implements ETP, and I would recommend it to business associates as well as employers. Th anks for your support and eff ort in teaming up with us to improve our training program. It has paid off for CIPS.” Corina Wandrey Director of Finance CIPS Marketing Group Inc. Los Angeles, CA

41

Continuous ImprovementManufacturing Skills Center for Competitive Applied Technologies 42

Process MappingOverview: Uncover the barriers that may be hampering your process improvement eff orts through process mapping – a tool that allows organizations to analyze work and information fl ow and then successfully diagnose process issues, structural problems, poor controls, and people issues. Th e instructor provides participants with proven techniques, including process mapping tools, documentation of standard operating procedures and value-added vs. non-value-added activity analysis to implement successful process management improvements.



• Identify process improvement opportunities

• Use proven techniques to enhance workfl ow

• Understand how each process relates to the success of the whole operation

Course Content:

• Success factors for process improvement

• Critical process elements

• Evaluating whether non-value-added operations should be outsourced

• Using project management techniques for process improvement

• Process mapping: collecting the data and creating a process map

• Analyzing the data and identifying desired process improvements

• Steps to implement recommended processes

• Th e operational impact of cultural and organizational issues

• How to use fl ow charting symbols

• Creating process maps

• Developing a functional activity fl ow chart

• Linking automation and information technology to your process improvement eff ort

“I thought that every session was valuable. When you combine all the training sessions together, you can see the whole picture and how you can help your company improve operations.”

Employee Global Communications Semiconductors, Inc. Torrance, CA




• Install, maintain, and troubleshoot PLCs

• Use new tools in daily operations that can aid in making production more fl exible, reliable, productive and profi table

Programmable Logistics Control (PLC)Overview:Th is practical program is designed for those who encounter control systems in the course of daily functions or those who are involved in maintaining manufacturing equipment. Th e course will off er instruction on how to install, operate, maintain, and troubleshoot PLCs.

Course Content:

• Introduction of PLCSs

• Input/output modules

• Sinking vs. sourcing modules

• Speciality modules

• Designing and laying out a project

• Special bits

• I / O Mapping

• Retentive ranges

• V – Memory

• Introduction to DirectSOFT™

• On-line and off -line programming

• Entering and exiting

• Editing a ladder program

• Confi guring DirectSOFT™

• Control relays

• Timers

• Shift register

• Program bit math

• Program masking bits

• Analog input/analog output

• Working with BCD input/output

• Binary to BCD conversions

• BCD to binary conversions

• Drum sequencers

• Troubleshooting using DirectSOFT™

• PLC diagnostics


Project ManagementOverview: Th is course is designed to allow key members of the company to understand, apply and implement Project Management techniques in the workplace. Th is training class will show how to fully understand and exploit the strategic management of projects, portfolios, and program managements and their linkage with concepts and processes.

Duration: Total hours: 40 hours conducted in 4-hour sessions. Program length will be tailored to fi t the individual company’s objectives.Th is course is designed to allow key members of the company to understand, apply and implement Project Management.


• Understanding the meaning of Project Management

• Describe project selection and assessment

• Explain the stages of Project Management

• Describe the roles in a project and the skills of an eff ective Project Manager

Course Content:

• Introduction into Project Management

• Project Management Framework

• Project Management Processes

• Project Integration Management

• Project Scope Management

• Project Time Management

• Project Cost Management

• Project Quality Management

• Project Risk Management

44




• Understand the characteristics of prototypes

• Set up a prototyping process

• Learn how to use prototyping tools

Course Outline:

• Types of prototypes

• Low-fi delity versus high-fi delity

• Exploratory versus experimental versus operational

• Horizontal versus vertical

• Global versus local

• Dimensions of prototyping

• Executability

• Maturation

• Representation

• Scope

• Th e prototyping process

• Problems caused and cured by prototyping

• Prototyping tools

• Evaluation of prototyping

• Benefi ts and risks of prototyping

PrototypingOverview: Learn the basics of prototyping. Th is valuable program will provide participants with an understanding of how to create an easily-modifi ed and extensible model of a planned software system, including its interface and input/output functionality. Participants will learn about diff erent types of prototyping and which types best suit particular applications.

45


Course Content:

• Focusing quality on getting business results

• Quality improvement goals and core values/principles

• Leadership, organizational and HR issues

• Communicating and learning styles

• Motivational concepts

• Management theories and styles

• Organizational structures

• Team evolution, roles, and making teams eff ective

• Manager's model for analyzing performance problems

• Training needs analysis, development, delivery, and improvement

• SWOT, gap analysis and benchmarking

• Long and short-term goals

• Customer and market focus

• Determining customer needs

• Customer relationship enhancement

• Information and analysis

• Assuring the reliability of measures

• Process control with control charts

• Analysis of data

• Process management

• Strategic planning

• World class improvement process

Quality ImprovementOverview: If you are interested in applying quality improvement principles to assess processes, identify priorities, and drive change, then this program is for you. Participants will receive a comprehensive review and working knowledge of key elements in quality improvement, including quality improvement principles, techniques, tools, and on-the-job skills useful in a wide range of businesses and organizations—service, manufacturing, government, education, healthcare, and more.



• Identify quality improvement challenges and develop strategies to overcome them

• Team manage improvement projects

• Document business processes to reduce costs and increase productivity

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Quality Management Systems (QMS)Overview: Understanding quality management systems and processes is imperative for virtually every organization. This training will enable your organization to implement, maintain or improve compliance to quality management system requirements, and will help improve operational effi ciencies related to compliance. Topic selections include; 1) ISO (International Standards Organization) 9000, 2) AS (Aerospace Standard) 9100, 3) NADCAP (National Aerospace and Defense Contractors Accreditation Program), or 4) other industry standards (EN/JISQ 9100, TS16949, QS9000, etc.).

Duration: Total hours: 8-40 hours conducted in 4,6 or 8 hour sessions. Program length will be tailored to fi t the individual company’s objectives.


• Understand the types of quality system and standards applicable to industry.

• How 3rd party accreditation works and how to maintain compliance.

• Understand how specifi c requirements apply to the work being done.

• How work instructions facilitatte or inhibit compliance to

requirements.

• How the audit process works and why it is important to the organization.

• Importance of specifi c elements of standards and how to identify and document processes for compliance.

• Understand where customer standards may exceed industry

standards.

Quality Courses:

• ASQ Certifi ed Quality Auditor refresher, 32 hrs.

• Auditing (CQA) Fundamentals I, 8 hrs.

• Auditing (CQA) Fundamentals II, 8 hrs

• Auditing (CQA) Fundamentals III, 8 hrs

• Internal Auditing, 24 hrs.

• Internal Auditing Basics, 8 hrs.

• Internal Auditing, Executive Overview, 4 hrs.

• ISO 9001:2008 or AS9100C Internal Auditor Training, 40 hrs

• Process-Based Auditing, 8 hrs.

• Quality Audits for Improved Performance, 24 hrs.

• After the Audit: Continual Improvement from the Audit Process, 8 hrs.

• ASQ Certifi ed Quality Engineer (CQE) certifi cation preparation, 40 hrs.

• ASQ Certifi ed Quality Engineer (CQE) refresher, 32 hrs.

• Introduction to Quality Engineering, 32 hrs.

• ASQ Certifi ed Quality Technician (CQT) certifi cation preparation, 40 hrs.

• ASQ Certifi ed Quality Technician (CQT) refreshed, 32 hrs.

• Design of Experiments, 24 hrs.

• Concepts of Control Charts, 16 hrs.

• SPC Implementation, 24 hrs.

Quality Courses:

• ASQ Certifi ed Quality Inspector (CQI), 32 – 40 hours

• ASQ Certifi ed Manager of Quality/Organizational Excellence Certifi cation Preparation, 40 hrs.

• ASQ Certifi ed Manager of Quality/Organizational Excellence Refresher, 32 hrs.

• Introduction to Quality Management, 24 hrs.

• Systematic Problem Solving for Sustained Improvements with Quality Tools, 24 - 40 hrs.

• ASQ Certifi ed Quality Auditor (CQA) certifi cation preparation, 40 hrs

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• Understand the importance of robotics in industry applications

• Obtain knowledge about graphics, artifi cial intelligence, computational vision or complexity theory

• Learn how to build robots

RoboticsOverview:Learn how to build robots while advancing your skills in engineering, computer science, and physics. Th is program serves as an introduction to the broad area of robotics – intelligent computers that can use sensors and act on the world. Th e course provides an understanding of applications of robots in industry, medicine and other areas through team projects and hands-on laboratory experiences. Th e program is aimed at participants with a background in computer science, electrical engineering, or physics.

Course Content:

• Introduction to robotics

• Programming and testing

• Maneuvering

• Introduction to kinematics and sensing

• Wheel position encoding

• Tracking position

• Using odometry and dead reckoning

• Navigation

• Object sensing

• Behavior-based control

• Line following

• Remote control

• Sonar range sensing

• Creating a user interface

• Vision sensing

“Our employee has shown marked improvement in his supervisory abilities. He has successfully implemented many of the skills he learned as part of the training.”

HR Administrator L3 communications Electron Technologies, Inc. Lomita, CA


Root Cause and Corrective ActionOverview:Th e natural tendency of many organizations when presented with a problem is to jump to a solution – any solution. Th is program teaches a process to systematically analyze the problem to determine a root cause before considering potential solutions, starting with a clear defi nition of the problem. Th is program is designed for individuals working directly on problem solving, investigation resolution, corrective/preventative action, and product/process improvement. Th e focus of this program is on multiple factors to identify the real root cause of a problem, and investigate potential solutions for improvement. Th e material presented provides an excellent introduction to six sigma and lean manufacturing.



• Understand a structured approach to defi ning and analyzing the root cause of problems

• Understand a range of logical and root cause analysis tools to understand the problem and identify a root cause

• Understand the importance and approaches of sorting through numerous probable causes to fi ndtrue root cause

Course Content:• Root cause analysis process

• Defi ning the problem

• Logical cause analysis – what, when, where, who

• Verifying root causes

• Developing a high-level process map

• Measure the problem

• Defi ning data collection requirements

• Processing reviews and mapping

• Analyze the data and determine root cause

• Brainstorming potential solutions

• Evaluating cost, complexity, impact, benefi ts, and risks

• Communicating and implementing solutions

• Verifying the improvement

• Control and standardize improvements

• Determining the controls needed to sustain the gains

• Realizing the benefi ts of improvement

“Th e most important parts of the training included improving communication with my co-workers, working as a team and learning new ideas on how to improve on the job.”

Employee American Apparel Los Angeles, CA




• Apply principles taught in class for layout and design

• Gain expertise in shearing, press brake, turret punch press, laser cutting, Waterjet, and mechanical fi nishing

• Read basic to advanced drawings and fabrication techniques for various sheet metal materials

Course Content:

• Sheet metal measurement and layout

• Orthographic projection

• Precision sheet metal drafting

• Using hand tools and bench tools

• Power machines and equipment

• Reading blueprints

• Layout and development

• Radial line development

• Triangulation

• Fabrication

• Welding/metal fi nishing/plastics

• Safety

Sheet Metal Design and FabricationOverview: Th is program is designed for sheet metal mechanics who want to enhance their skills in designing, fabricating, assembling, installing, and repairing sheet metal products required in a wide variety of industries and applications.




• Understand measurement techniques and practices

• Using measuring instrumentation for effi cient analysis (pass/fail)

• Understand how to apply geometric measurement concepts including True Position, Profi le, Th reading, and more

Course Content:

• Critical aspects of dimensional measuring

• Key terms used in Geometric Dimensioning and Tolerancing (GD&T)

• Types of standards related to dimensional metrology

• Datums—how measurements are referenced by design and manufacturing engineers on drawings

• Overview of measurements used to characterize the fi nish of a surface

• Universal dimensional measurement techniques

• Using gages – calipers, micrometers, height and depth gages, and fi xed gages

• Test indicators and dial indicators

• Gage blocks and surface plates

• Gaging techniques and applications

Shop Measurements (Mechanical/Dimensional)Overview: Th is interactive program will teach participants how to use the most commonly used hand gages and measuring tools. Participants will not only learn how to take measurements, but also what the underlying principles are behind the measurements. Th e instructor will provide clear and specifi c instructions on how to use a variety of dimensional gages such as calipers, micrometers, and fi xed gages and how to measure a variety of part characteristics.



• Understand how Lean and Six Sigma complement each other

• Learn the Six Sigma project roadmap

• Apply tools to in-class simulations as well as in the workplace

• Actively participant in a Six Sigma team

Six SigmaOverview: Six Sigma implementation is the fi rst step towards all Continuous Improvement activities and is a proven method for delivering consistent incremental improvement to any organization. Th e benefi ts of eff ectively implementing Six Sigma are numerous for both manufacturing and offi ce environments. Th is program is designed to provide employees on all levels with both a technical and practical foundation for implementing Six Sigma. Th e program encompasses all aspects of a business, including management, service delivery, production, design, and customer satisfaction.

Course Content:

• Six Sigma overview

• Benefi ts and operational impact

• Consensus and communication

• Six Sigma team project approach

• 8-point Roadmap for Six Sigma Implementation

• Productivity and implementing best practices

• Project Management (basic)

• Measurement System Evaluation (MSE)

Continuous Improvement Manufacturing Skills Center for Competitive Applied Technologies 52



• Understand and implement Statistical Process Control

• Collect data from your process and develop an Attribute Control Chart

• Perform a Process Capability Study

• Collect data from your process and develop SPC Charts

• Interpret SPC data and analyze SPC charts to identify

opportunities for improvement

Course Content:

• Fundamentals of SPC, continuous improvement philosophy, theory of variation, speaking with data, and teamwork

• Introduction to SPC charts

• Interpretation of control charts

• Process capability studies and histograms

• Attribute charts

• Short run SPC control charts

• Gage R and R studies

• Process Failure Mode and Eff ects Analysis (FMEA)

Statistical Process Control (SPC)Overview: Th is dynamic training is designed to allow key members of the company to understand and implement SPC techniques in the workplace. Th e course focuses on company specifi c processes and is ideal for operators, engineers, managers, and supervisors. Th e mathematics and statistics in this course are presented with a focus of understanding and interpretation, rather than formulas and number crunching.

Supply Chain ManagementOverview: Provides an understanding of supply chain management principles and practices to enable an organization to improve operations and reduce costs associated with logistics, inventory management, and supplier input.

Duration: Total hours: 8-40 hours conducted in 4,6, or 8 hour sessions. Program length will be tailored to fi t the individual company’s objectives.


• Understand supply chain management principles

• Understand the fundamentals of transportation systems and movement of goods

• Apply inventory management techniques and learn cash fl ow management techniques related to manufactured goods

• Manage supplier risk in a production manufacturing environment

Course Content:

• Fundamentals of Supply Chain Management

• Purchasing and contract negotiations

• Basics of logistics management – movement of goods

• Inventory management techniques and warehousing

• Materials resource planning and scheduling basics

• ITAR Compliance and Import/Export control

• Understand how eff ective materials management processes improve the bottom-line


Total Quality Management (TQM)Overview: In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the fi rst steps in implementing an improvement process.



• Understanding the meaning of Total Quality Management (TQM)

• Identify costs of Quality

• Evolution of TQM

• Identify features of the TQM philosophy

• Describe tools for identifying and solving quality problems

• Describe quality awards and quality certifi cations.

Course Content:

• Recognize how to develop a customer needs map.

• Identify the four stages of team development.

• Identify steps in developing a methodology for process improvement.

• Identify steps for generating a quality planning roadmap.

• Identify guidelines for developing a training plan for quality.



• Use oxyacetylene equipment

• Become competence in using oxyfuel equipment

• Understand metal fabrication processes

Course Content:• Principles of shielded metal arc welding

• Principles of oxyacetylene welding and soldering

• Basic welding metallurgy

• Welding blue print reading

• Welding inspection and quality control

• Welding safety

• Arc and gas welding equipment

• Science of materials

• Welding process

• Welding inspection and quality control

• Metallurgy of welding

• Welding symbols and blueprint reading

Welding/SolderingOverview:Th is program is designed for participants who want to learn the basics of welding and soldering. It covers the theory and practices of acetylene welding in all positions and will provide hands-on training in plate and sheet metal welding, pipe welding, brazing, and soldering using ferrous and non-ferrous materials. Participants will learn about the various types of equipment and the safety practices to be followed in performing the welding exercises.

International TradeCenter for International Trade Development

Duration: Up to six on-site workshops of four hours each, covering one or more of the topics listed below. Final number and content of each workshop will be mutually determined by the Center for International Trade Development and the company.


• Learn the benefi ts, risks and costs of exporting

• Learn all phases of the export process, from getting ready to getting paid

• Identify best export markets and entry strategies

• Identify potential foreign buyers and distributors

• Ability to start or expand export activity

Mastering Export Fundamentals

Overview: Th is program is designed for manufacturers of exportable products that they are not yet exporting at all or to only a few markets. Companies in this position could greatly increase their markets and sales if they knew more about how and where to export. Th e customized training is geared for managers and staff with planning, marketing and sales responsibility. Th e training will increase their skills and knowledge in export analysis, planning, distribution, pricing, promotion, compliance, logistics and fi nance.

Course Content:

• Overview of the export process – from getting ready to getting paid

• Benefi ts, costs and risks of exporting

• Learn how to:Conduct and apply market research for export decision makingDevelop the export market planIncrease worldwide market exposure to attract inquiriesand ordersEstablish eff ective overseas distributionConvert inquiries into export salesComply with regulatory requirements/documentaryrequirementsPrepare and deliver the goodsFinance export sales and get paid

Export Compliance-ITAR (International Traffi c in Arms Regulations)

Overview:Many high tech products require U.S. export licenses if exported. Also, companies that make such products may have to register with the compliance agencies even if they do not directly export their licensable product. For example, if an aircraft component or part is assembled into another company’s airplane destined for export, the component manufacturer has a registration requirement. It is each company’s responsibility to determine if a license or registration is needed and, if so, to comply. Failure to comply, even unknowingly, is subject to severe penalties. Th e export compliance training will be conducted by specialists with expert knowledge of the State Department’s International Traffi c in Arms Regulations (ITAR) and the Commerce Department’s Export Administration Regulations (EAR).

Duration: A four-hour workshop and/or up to 24 hours of on-site, customized training, covering one or more of the topics listed below. Final number and content of each workshop will be mutually determined by the Center for International Trade Development and the company.


• Understand the basics of ITAR/EAR

• Prepare for the license and approval process

• Understand the screening process

• Understand export clearance and record keeping requirements

Course Content:• U.S. Government Export Controls

• Guide to the ITAR and EAR Controls

• Licenses and other approvals

• Product classifi cation

• Classifi ed defense articles

• Registration and licensing of broker

• Dual Use

• Screening process

• Violations and penalties

• Deemed exports

• Sanctions and embargoes

• Export clearance and record keeping

• Registration of manufacturers/exporters

• Commodity jurisdiction

54


Export Certifi cate

Overview: Th e world market off ers lucrative opportunities for start-up and inexperienced exporters. Many that sell only in U.S. have the potential to expand their sales to other markets, but often don’t know why, how or where. Th e program covers the full spectrum of export needs -- from getting ready to getting paid -- and draws heavily on Web-based content to illustrate and reinforce key points.

Duration: Th e program has three modules that can be presented in fi vefull days.

Learning Outcomes:

• Understand the export process, terminology andprocedures

• Develop the skills and abilities needed for exporting

• Find the most promising export markets

• Develop eff ective market entry strategies for each targetmarket

• Find qualifi ed and interested foreign buyers and distributors

• Understand and comply with international traderegulations

• Close export deals, make sales, and get paid

Course Content:

Module 1. Create Export CommitmentMany U.S. companies with export potential may not be exporting, or they may be aware of exporting, but do not think it’s for them. Th is module helps them answer the question -- “Is exporting for me?” It explores the reasons why more companies don’t export, explains the benefi ts, costs and risks of exporting, and helps fi rms overcome their resistance and treat exporting as a signifi cant sales opportunity.

ObjectivesMotivate potential SME exporters to explore opportunities and make use of export counseling and assistance services.

Tools provided:

• Export “start-up” kit – publications and suggested workshop agendas dealing with what it takes to export, the benefi ts, costs and risks, how to get started, and where to go for help

• An on-line “roadmap” to extensive Internet resources, tool, programs and services to meet 11 basic export needs, from “start-up” to “getting paid

Skills learned:

• Th e benefi ts, costs and risks of exporting

• Basic export steps and procedures

• Available trade assistance programs, services and resources

• Export-related Internet resources and how to fi nd and use them

55

Th e Center for International Trade Development off ers

the Aerospace Export Enabler Program to help aerospace-

related manufacturers export their products and services.

Benefi ts include participation in international trade shows.

Call 310.973.3148 for details.


Module 2. Prepare for Global MarketingAs companies become more export committed, they need to assess their “export readiness” and develop skills to make the most of their export potential. Module 2 helps them assess their export strengths and weaknesses, overcome areas of weakness, and develop the skills needed for export success.

ObjectivesEquip companies to assess their export readiness, identify and overcome areas of weakness, analyze market potentials, identify promising markets, develop export market plans, and eff ectively enter target markets.

Tools provided:

• A questionnaire and guidelines to assess company export readiness

• Access to the CITD’s on line Export Readiness Assess-ment System (ERAS) – a computerized diagnostic based on company responses to 23 questions about its resources, management attitudes, operating methods and product performance

• Exporting Basics – a layman’s guide to “Developing Export Markets” and “Making Export Sales”, including sample in-quiry responses, price quotation worksheets, and checklists for qualifying agent/distributor prospects

• Customized market research – a package of customized trade statistics, market surveys, and trade regulations to identify promising markets and trade contacts for client fi rms

• Model Export Market Plan -- a template for developing customized export market plans for client fi rms, based on their available resources, capabilities and potentials

• Access to the CITD’s on line trade information and tools

Skills learned:

• Familiarization with export prerequisites strength and weaknesses

• How to use ERAS to assess export readiness and overcome weaknesses

Module 3. Developing Markets and Making SalesAs companies become export-primed and strategically focused, they need to translate market strategy into specifi c actions to enter and eff ectively penetrate target markets. Module 3 covers techniques to get known and established in target markets, generate business opportunities, and make ongoing export sales.

ObjectivesEquip companies to gain exposure in target markets, fi nd buyers and distributors, attract and respond to export inquiries, comply with documentary and regulatory requirements, fi ll export orders, fi nance, insure and deliver the goods, and get paid.

Tools provided:

• Access to on line market promotion and trade lead systems

• Access to regulatory, logistics and trade fi nance databases

• Inquiry response guides and models

• Price quotation guides and worksheets

• Screening aids and model agreements for agent/distributorselection

• Samples of required export documents

• Samples of export payment documents

Skills learned:

• How to promote and market abroad

• How to fi nd foreign buyers

• How to select and support agents/distributors

• How to handle inquiries and quote export prices

• How to comply with documentary and regulatory requirements

• How to pack, mark, label and ship export goods

• How to fi nance, insure, the goods and get paid

56


Duration: Five days

Learning Outcomes:

• Understand what supply chain management is and its eff ect on operating profi t

• Understand the impact and benefi ts of Internet technology on supply chain management

• Understand the main logistics-related issues involved in importing

• Identify the operations needed to transport supplies from another country

• Understand the implications and use of Incoterms in trade transactions

• Identify the main issues involved in evaluating transport alternatives

• Understand the points to consider when choosing a shipping or freight forwarding agent

• Understand the main transport documents and their uses

• Identify the main issues to be dealt with in inbound transport and customs clearance

• Identify the issues and options relating to the use of packaging, labeling and containers

• Understand the main issues involved in costing the logistics process

International Supply Chain Management

Overview: Th is certifi cate course examines the operational and strategic management of logistics and the role of logistics managers in improving the competitiveness of an enterprise. It explains the most important practical aspects associated with logistics management, including: importation, internal distribution, scheduling and routing operations, selection of transport partners, choice of logistics equipment and packaging, evaluating logistics performance and planning the implementation of improvements in the logistics process.

Course Content:

• Career Pathways in Logistics and Supply Chain Management

• Historical Development in Logistics and Supply Chain Management

• Principles of Supply Chain Operations

• Principles of Logistics Operations

• Introduction of Supply Chain Relationships

• New Business Models for Strategic Supply Chain Management

• Challenges of Supply Chain Management

• Performance Metrics for Supply Chain Management

57


Duration: Total hours: 2 - 6 hours conducted in two sessions. Program length will be tailored to fi t the individual company’s objectives.


• Understand the export/import process

• Learn what it means to be export-ready

• Identify resources and tools available to international trade professionals

Export/Import Orientations for Start-UpsOverview: Th is program covers the basic considerations for getting started in the export/import fi eld. Topics include: company structure and legal requirements, capital and time investments, product strategy, fi nding suppliers and buyers, shipping, customs clearance and getting paid.

Course Content:

• Build export/import capacity

• Develop export/import markets

• Make sales and get paid

• Deliver the goods

Experts will present the topics in practical how-to terms, sharing their knowledge, experiences and insights.

Export SeminarsOverview: If you’re only selling your product in the United States, you’re reaching only 5% of the world’s population and only one-third of the world’s purchasing power. Th e Export Seminars will teach you how to expand your markets and how exporting can take your business to a profi table new level in today’s global economy.

Duration: 12 hours conducted in 3-hour sessions.


• Build export capacity

• Conduct market research

• Find business partners abroad

• Understand how to protect the business legally

• Deliver the goods

Course Content:

• Developing and expanding export markets

• Internet resources for exporters

• International matchmaking

• Getting paid for export sales

• Legal do’s and don’ts for exporters

• Freight and logistics

Experts will present the topics in practical how-to terms, sharing their knowledge, experiences and insights. You will learn how to assess your own export potential, protect yourself internationally, identify the markets that need your products, and make ongoing export sales and get paid. A Center for International Trade Development specialist will be present at each seminar for free on-site counseling and follow-up as needed.

58


Import SeminarsOverview: Th e Import Seminars will teach you how to source products overseas, successfully import products into the U.S., build distribution channels, handle documentation and market your product domestically.



• Source products from abroad

• Conduct market research

• Understand import rules and regulations

• Market products in the United States

Course Content:

• Fundamentals of Import

• Import Regulations, Customs Clearance and Product Labeling

• Importing Products from China and Mexico

• Marketing Your Product in the USA

Experts will present the topics in practical how-to terms, sharing their knowledge, experiences and insights. You will learn how to import products into the United States and market your products domestically. A Center for International Trade Development specialist will be present at each seminar for free on-site counseling and follow-up as needed.

59

SafetyCenter for Applied Competitive Technologies

Compliance Reference:T8 CCR 1529, 29 CFR 1910.1001


Course Content:

• Asbestos-related illnesses

• Asbestos exposure and action levels

• Asbestos in the work area

• Keeping asbestos fi bers out of the air

• Protective clothing

• Reducing the risk of asbestos exposure

• Asbestos in construction environments

At the conclusion of the class, each participant will take a written examination and complete a course evaluation.

Asbestos Awareness TrainingOverview:Th ousands of workers such as electricians, construction workers and maintenance personnel come in contact with, and work in environments where asbestos is present. Th e law requires awareness training with the purpose of preventing occupational injury or illness.

60


Confi ned Space EntryOverview:Th e reason workers die performing confi ned space entry is because of lack of thorough training. Th e goal of this program is to comprehensively address, in detail, in both theory and practical exercises, the vital knowledge necessary to safely participate in Confi ned Space Entry Operations.*

Course Content:

• Review and evaluation of current systems

• Cal-OSHA regulations

• Permit and non-permit required space entry procedures

• Hazard identifi cation and control

• Atmospheric testing and monitoring

• Ventilation

• Assignment of responsibility

• Entry permit system

• Emergency procedures

Compliance Reference:T8 CCR 5157 and 515829 CFR 1910.146

Prerequisite:To participate in this class, completion of the Confi ned Space Entry course and CPR and First Aid are required.

Duration: 7 hours

Course Content:

• Rescue organization management

• Incident command system

• Developing a rescue plan

• Hazard identifi cation

• Air monitoring instruments

• Personal protective equipment

• SCBA/respiratory protection

• Medical aspects/victim stabilization

• Rescue systems

• Rigging systems

• Knot tying

• Anchor systems

• Belaying and safety

• Rescue simulations

*At the conclusion of the class, each participant will take a written examination and complete a course evaluation.

Confi ned Space RescueOverview:According to NIOSH, 50% of the workers who die are attempting to rescue a fellow worker. Th e goals of this course are to evaluate current practices, techniques and methods of operation, and to enhance them through a thorough, comprehensive and hands-on approach.*

61

Compliance ReferenceT8 CCR 5157 and 515829 CFR 1910.146

Duration:7 hours


Confi ned Space Training Overview: Th is course is essential for managers and employees working in or around confi ned spaces. It’s designed to cover the essentials of the OSHA standard (29 CFR 1910.146) on Permit Required Confi ned Spaces. Th e instructor focuses on hazard identifi cation, testing and control, confi ned space entry permits, equipment, and rescues.



• Determine whether a particular confi ned space is a "Permit-Required Confi ned Space"

• Assess whether a confi ned space contains a hazardous atmosphere

• Determine how to control hazards in confi ned spaces

• Understand the duties of entrants, attendants, entry supervisors, and rescue personnel

Course Content:

• Defi nitions – permit-required and non-permit required confi ned spaces

• Identifying, testing, and controlling hazards in confi ned spaces

• Team approach to controlling hazards

• Permit system

• Personnel duties (supervisor/attendant/entrant)

• Employee training and preparation



• Understand and perform emergency CPR

• Understand and practice emergency fi rst aid techniques

Course Content:• Introduction to CPR – adult, child and infant CPR

• Anatomy/physiology - the heart, lungs, circulatory system

• Heart health - risk factors

• Signs and symptoms - heart attack, stroke, choking

• Demonstration and explanation of CPR

• Overview of fi rst aid

• Scene survey, rescuer safety, and patient assessment

• Bleeding control

• Shock

• Burns

• Muscular-skeletal injuries – head, neck and spine

• Poisoning

CPR and First Aid Certifi cationOverview: For people who need fi rst aid certifi cation and cardiopulmonary resuscitation (CPR) training, this hands-on skills training prepares them to respond to breathing and cardiac emergencies. Participants will learn the basics of emergency fi rst aid and CPR. In addition, there will be a discussion of compliance with federal and state OSHA and other safety training requirements in the workplace.

62


Compliance ReferenceT8 CCR 5110

Duration: 1 to 2 hours

Ergonomics Evaluation and Employee TrainingOverview:Th e purpose of this course is to teach employees in offi ce and manufacturing environments how to recognize and prevent repetitive motion injuries by utilizing the recommended safe work practices.

Course Content:

• Defi nitions of ergonomics

• Work physiology

• Engineering anthropometry and bio-mechanics

• Manual Material Handling: lifting, lowering, pushing, carrying

• Hand tools

• Workstation design

• Workplace design

• Offi ce (computer) workstations

• Ergonomic design of offi ce workstations

Note: We also perform individual workstation evaluations.

Fall Protection ProgramOverview: Th e goal of this comprehensive employee training program is to prevent injuries and death due to falls while working on elevated surfaces.

Course Content:

• Th e current safety standards and how they apply to your operation

• Code of Safe Practices and Procedures for scaff olding operations, inspection and use of ladders

• Selection and use of personal fall arrest systems

• Application limit, proper anchoring and tie-off techniques; estimation of free fall distance, including determination of deceleration distance and total fall distance to prevent striking a lower level; methods of use; and inspections and storage of the system

• Hands-on practices and donning equipment

Th is course will include video tapes and hands-on demonstrations.


Compliance Reference:T8 CCR 3413 & 3416, General Industry and Construction Safety Orders Sections 1637, 1670, 1675, 1509, 1510 and 29 CFR 1926.451, 1910.676

Duration of class: 4 hours

63




• Follow the general forklift safety guidelines

• Be aware of the basic engineering principles when using a forklift

• Safely operate forklift equipment

• Properly maintain a forklift

Course Content:

• Overview forklift operator responsibilities

• Engineering principles

• Forklift mechanics

• Safe operating rules

• Considerations to take when lifting a load

• Applying load capacity to load center

• Identifying the center of gravity with raised forks

• Identifying safe fork placement when operating a forklift

• Rear end swing

• Speed limits

• Using ramps

• Maneuvering/maintaining a forklift

• Refueling and/or charging and recharging of batteries

Forklift Operator TrainingOverview:Th is course is designed for people learning to operate or currently operating forklifts in a manufacturing environment. Participants learn engineering principles, operator safety rules, and maintenance. An experienced instructor provides the basics of safe operating practices for forklift operators.

Compliance Reference:T8 CCR 3664 & 3668

Hazard Communication Overview:Th is course will provide the essential information for individuals responsible for implementing and conducting a Right-to-Know training program. Topics include regulatory overview, toxicology, understanding MSDS, NFPA/HMIS systems and Personal Protective Equipment.

Course Content:

• Th e company’s Hazard Communication Policy

• Principles of chemical handling safety

• Storage and handling procedures

• Important terms and abbreviations

• Reading and understanding a Material Safety Data Sheet

• Recognizing and determining the appropriate hazard warnings corresponding to the NFPA and HMIS labeling systems

• Familiarization with the Department of Transportation Chemical Classifi cation System


Compliance Reference:T8 5194 29 CFR 1910.1200

Duration: 4 hours

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Injury and Illness Prevention ProgramOverview:Providing a safe and healthy workplace for employees, a requirement of the California Occupational Safety and Health Act of 1973, involves setting up an eff ective Injury and Illness Prevention (IIP) program. Th is training is an integral part of a company’s IIP because it educates managers and employees on steps they can take to be safe and healthy while on the job. Th e course is based on principles and techniques developed by occupational safety and health professionals and off ers guidance on all aspects of injury and illness prevention.



• Understand safety policies and procedures

• Follow safe practices related specifi cally to their jobs

• Understand fi re and evacuation procedures

Course Content:

• Understanding written safety requirements

• Responsibilities of management, safety coordinators and employees

• Accident investigations and reports

• Periodic inspection and correction procedures

• Record keeping requirements

• Safety discipline policy and procedures

• Specifi c safe practices for employees

• Proper lifting procedures

• Exiting and egress

• Hand tools

• Fire and evacuation

• Fire extinguishers

• Electrical safety

• Hazardous materials (HazCom) overview

• First Aid / CPR overview

• Lockout/Tagout overview

• Material handling

• Workplace violence awareness

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• State the purpose and list the functions of OSHA

• List the OSHA inspection priorities and describe the inspection process

• Understand the rights and responsibilities of employers and employees

• Outline and implement the requirements for compliance with various general industry standards

Course Content:• Introduction to OSHA, OSH Act, inspections,

citations, and penalties

• Walking and working surfaces

• Means of egress and fi re protection

• Electrical

• Flammable and combustible liquids

• Personal protective equipment

• Machine guarding

• Hazard communication

• Introduction to industrial hygiene/ blood borne pathogens

• Health and safety programs

OSHA (Occupational Safety & Health Administration) TrainingOverview: Do you want help getting into compliance with OSHA regulations? Th en this course is for you. Th e program is designed for employees, supervisors, and anyone involved in manufacturing operations. An experienced instructor provides participants with an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910. Th is training can be customized and expanded to address the specifi c hazards of your industry.

Lock-Out/Tag-OutOverview: Th is course has been specifi cally designed to increase employees’ awareness of how to work safely with powered machinery. While the concept of Lock-Out/Tag-Out is based on a common sense approach to dealing with powered machinery, many employees have no in-depth training in this area. Th e program is aimed at participants who understand the basics of Lock-Out / Tag-Out but would benefi t by receiving more specifi c training. An experienced instructor provides participants with important knowledge about working safely with powered machinery.



• Understand the potential dangers of working on energized machinery and equipment

• Perform and Lock-Out / Tag-Out procedures

• Successfully conduct Lock-Out / Tag-Out operations

Course Content:

• OSHA Lock-Out / Tag-Out regulations

• Common Lock-Out / Tag-Out situations

• Types of energy and their associated characteristics

• Lock-Out / Tag-Out devices

• Situations where Lock-Out / Tag-Out should be used

• Lock-Out / Tag-Out for electrical systems

• Lock-Out / Tag-Out for pneumatic and hydraulic Systems

• Selecting appropriate Lock-Out / Tag-Out devices for various situations

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SafetyCenter for Applied Competitive Technologies67

Compliance Reference:T8 CCR 1509, 1510, & 3203

Duration: 10 hours (Employees)30 hours (Supervisors)

Course Content:

• OSH Act/General Duty Clause

• General Safety and Health Provisions

• Competent Person

• Electrical Safety

• Respiratory Protection

• Inspections

• Ergonomics

• Personal Protective Equipment

• Fire Protection and Prevention

• Confi ned Spaces


Safety (General Industry Safety and Health Course)Overview:Th is course introduces OSHA policies, procedures and standards as well as general industry safety and health principles. Th e course will review the scope and application of the OSH Act and General Duty Clause, as well as examine areas that are most hazardous.

Upon successful completion of the course, participants will receive an OSHA general industry safety and health 10- or 30-hour course completion card.

Additional ProgramsTh e Business Training Center (BTC), which is part of the El Camino College Community Advancement Department, is the economic development arm of the college. Located off campus in the City of Hawthorne, the BTC provides a variety of services to help businesses and individuals. Its programs include:

Center for Applied Competitive Technologies (CACT) Th e CACT assists manufacturing businesses to become more productive. Th e major area of service includes:

• Management and workforce training in manufacturing skills, continuous improvement, and safety training. On-site training is off ered an no charge to qualifi ed businesses.

• Development of industry specifi c programs such as the Beverage Equipment Service Technician Program (BEST) and the AIM Tech program for the aerospace industry.

• Working with the El Camino College Industry and Technology Department to link with business and industry.

Center for International Trade Development (CITD)/California-Mexico Trade Assistance Center (CMTAC)Th e CITD provides training/assistance and services to small to mid-sized companies that are potential or current exporters or importers. Th ey also assist community colleges and high schools in developing specialized courses in international business. Th e CMTAC is an extension of the CITD and off ers a full-range of specialized training and services to promote California-Mexico trade, business growth, and job creation and employee retention.

Small Business Development Center (SBDC)Th e SBDC helps business start-ups and established businesses through no-cost/low-cost workshops, one-on-one no-cost consulting with a business expert, and assistance with applying for business loans at no charge.

Contract and Community EducationContract Education provides customized on-site training for businesses. No-cost on-site training is also available for qualifi ed businesses through the Employment Training Panel. Community Education off ers aff ordable continuing education for lifelong learners.

Workplace Learning Resource Center (WpLRC)Th e WpLRC provides comprehensive programs of education and training designed for success in the workplace including basic skills, business skills, and computer skills. In order to meet the ever-growing need for fundamental skills, our focus is on providing employees with basic skills education in reading, writing and math, and English as a Second Language (ESL). We also off er the Career Readiness Certifi cate, a skills assessment program, for potential employees and participating employers at no charge.

Workforce DevelopmentWorkforce Development provides a diverse number of services through partnerships and linkages with the business community, non-profi t organizations and students to provide educational and professional opportunities. Workforce Development’s goal is to develop students’ interest in technical careers while still in middle school and high school so that a pipeline is maintained from the schools to El Camino College and then ultimately to the employers.

For more information on any of the above programs, please call the Business Training Center at 310-973-3178 or visit www.BusinessAssist.org.

El Camino CollegeBusiness Training Center

13430 Hawthorne Blvd.Hawthorne, CA 90250

310.973.3178 Fax 310.973.3132Email: [email protected]

www.BusinessAssist.org

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g

e including basic sk

Additional Programs69

SkillsAssessment

Career Readiness Certifi cate/Workplace Foundation Skills AssessmentTh e Career Readiness Certifi cate Assessment of Workplace Foundation Skills uses WorkKeys, a nationally-recognized job analysis,

skills assessment and training process that accurately measures an individual’s skills and the competency levels required for successful job

performance. Th e Career Readiness Certifi cate documents a job candidate’s competency in the following areas:

• Applied Mathematics

Applying mathematical reasoning to solve work-related problems.

• Reading for Information

Comprehending work-related reading materials from memos and bulletins to policy manuals and governmental regulations.

• Locating Information

Using workplace graphics such as diagrams, fl oor plans, tables, graphs and charts.

Th e Certifi cate represents a standardized and reliable indicator of workplace level skills that can be used in businesses throughout the

region. Th ousands of companies across the United States and Canada have experienced the benefi ts of WorkKeys in a broad range of

environments such as manufacturing, technology, service and retail. Companies include:

Alcoa-AFS Carson DHE-Dependable Highway Express

Bristol-Meyers JC Penny Co.

Comfort Suites Toyota Financial Services

Coorstek Inc. Tri-Star Electronics International, Inc.

“WorkKeys is one of the best tools I’ve used in 24 years of recruiting and organizational development experience in three diff erent industries. Nobody wants to employ someone in a job in which he or she won’t excel, and WorkKeys helps predict success.”

Linda Spencer, HR Manager, Coorstek, Inc.

Industrial Skills TrainingIntroduction to Mechanical Computer Aided Design and Drafting (CADD) (AUTOCADD): Introduction to 2-Dimensional (2-D) CADD. Th e preparation of engineering, detail and assembly drawings.

• Creating Solid Models with AutoDesk Software (AUTOCADD) Th e creation and manipulation of 3-Dimensional (3-D) geometry. Th e solid models are based on wire frame profi les created

on sketch planes.

• Basic Industrial Maintenance Instruction provided in the use of basic hand tools, power tools, and basic thread representations and specifi cations.

Additional modules cover the basics of hydraulics, pneumatics, lubrication, basic direct (DC) and alternating current (AC) electricity.

For more information, please contact the Workplace Learning Resource Center at 310.973.3178 or visit www.BusinessAssist.org.

Additional ProgramsPharmacy Technician Training Pharmacy technicians help the pharmacist package or mix prescriptions, maintain client records, refer clients to the pharmacist for counseling, assist with inventory control and purchasing, as well as collect payment and coordinate billing. Th is course combines 182-hours of classroom instruction with a 120-hour pharmacy externship that provides a complete learning experience. (Total – 302 Hours).

Course Fee: $2,395 includes books, consumable supplies, externship, and course completion certifi cate.* Financial assistance is available.

Certifi cation: Upon completion graduates will receive a certifi cate of completion and become eligible to apply for registration as a pharmacy technician in the state of California.

Schedule: Designed for working adults with classes held on Saturdays on campus at El Camino College. Pharmacy externship hours vary.

Pre-requisites: Minimum 18 years of age and high school completion or its equivalent prior to externship placement. Students need competency in or completion of a basic computer operations course.

Community Job Survey: Starting pay $10 – $20 per hour. Because of the increased pharmaceutical needs of a larger, older population, growth in this occupation will be almost as fast as the average for all others in the state. According to the US Department of Labor the need for pharmacy technicians is expected to grow by nearly 30% by 2014 .

Goals and Purpose: Th is course is designed to prepare the student for eligibility to become a Registered Pharmacy Technician in the State of California.

Instructional Units / Hours:

Topic HoursIntroduction 7Law and Ethics 7Medical/Pharmacological Terminology 20Pharmacology 17Practice Sites, Technology 10Body Systems/Anatomy 17Calculations 20Receiving and Interpreting Medication Orders 10Filling and Distributing Medication Orders 20Compounding 7Over the Counter Medications 3Purchasing, Inventory and Reimbursement 10Study Skills 2Communication Skills 12Technician Issues 10Professionalism and the Workplace 7Job Search: Resume and Interviewing 3Total 182

Methods of Evaluation: Quizzes Workbook Assignments Competency Check-off Midterm Exam/Final Exam Pharmacy Externship

For more information, please contact Community Education at 310.660.6460 or visit www.BusinessAssist.org. *Fee is subject to change.

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Additional Programs

If you’re interested in starting a business, the 10-week Business Bootcamp can help you get off to the right start.

To give you an idea of the eff ectiveness of training, a survey conducted by the University of Calgary shows that 40 percent of participants start a business within one year after completing the course. Another 20 percent continue to work on developing their business concept. When surveyed after three years, over 93 percent of the businesses were still in operation, whereas the national average was a mere 16.5 percent for the same time period. Th e majority of the participants use the business plan created in the course to obtain fi nancing for their business.

Since 1996, over 80,000 students have participated in Boot Camp training. Over 2,000 trainings have been implemented in over 47 states and 600 communities.

Program cost: $199 includes all material.*

Session One - Introduction: Are You Entrepreneurial Material?Gain an understanding of the importance of business planning, and assess personal and business aptitude.

Session Two - Developing Your Business Concept Identify sources of ideas for business opportunities, and begin to develop concrete business concepts through mission statement and goals.

Session Th ree - Business Start-up Options 1 and Marketing ResearchExplore business entry options, gain an understanding of research tools, begin industry research.

Session Four - Business Start-up Options 2Continue exploring business entry options, develop product/services description for the selected businesses.

Session Five - Business FundamentalsEvaluate legal structures of business, determine ways to minimize asset risk, identify management and employee relations strategies necessary for business success.

Session Six - Testing Th e Idea: Market Research and Analysis Learn key concepts, terms, and “how-to’s” of marketing.

Session Seven - Getting To Th e Market: Marketing StrategiesDevelop marketing strategies, explore diff erences between marketing and advertising, and learn to attract potential customers.

Session Eight - Understanding Budgets and FinancialsUnderstand budgets/cash-fl ow projections and their use as a management tool, develop “break-even” scenarios, and understand balance sheets and profi t and loss statements.

Session Nine - Raising Th e Money Evaluate fi nancing options and determine which is best for you.

Session Ten - Getting Started and Managing the FutureDecide if your business is feasible and take the next steps.

For more information, please contact the Small Business Development Center at 310.973.3177 or visit www.BusinessAssist.org.

*Fee is subject to change.

Entrepreneur Training (Business Boot Camp)

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Additional Programs

Basic Safety Training

Overview: Current U.S. Coast Guard standards require Basic Safety Training of anyone who serves on a 200 Gross Registered Tonnage (GRT) or larger private vessel and/or works on a commercial vessel of 200 GRT or larger and is part of the required crew complement or is assigned a responsibility on the muster list. According to the regulations, this training must be completed before the individual can be assigned to duty. STCW Basic Safety Training certifi cation consists of four courses: Personal Safety and Responsibility, Personal Survival, Elementary First Aid/CPR, Basic Fire Prevention and Firefi ghting.

72

Duration:

Total 40 hours: Course consists of 4 modules scheduled monthly Tuesday - Saturday.

Learning Outcomes:

• Safe working practices and protective devices to guard against potential hazards aboard ship.

• Safe practices for working abord ship.

• Importance of maintaining good working and social relationships aboard ship.

• Th e main dangers to survival at sea.

• Basic fi rst aid care necessary to provide a fi rst response to an ill or injured patient on a vessel.

• To abate shipboard fi re hazards and take appropriate action for the safety of the personnel and of the ship in case of fi re.

Course Content:

• Safety Symbols and Signals

• Safety procedures for entering

• Manual cargo handling, hot work

• Mooring/unmooring, Towing

• Diff erent types of lifeboats and rafts

• Survival suits, lifejackets and lifebuoys

• Primary Injury or Illness Assessment & Resuscitation

• Basic Shock Management,Burns

• Injury categories requiring evacuation

• Shipboard fi re prevention

• Shipboard fi re appliances

• Self-contained breathing apparatus

• Fire attack meethods

• U.S. Coast Guard Approved Standards for Training Certifi cation and Watchkeeping


Additional Programs73U.S. Coast Guard Approved Profi ciency in Survival Craft

(Lifeboatman)

Lifeboatman

Overview: Current U.S. Coast Guard standards require Basic Safety Training of anyone who serves on a 200 Gross Registered Tonnage (GRT) or larger private vessel and/or works on a commercial vessel of 200 GRT or larger and is part of the required crew complement or is assigned a responsibility on the muster list. According to the regulations, this training must be completed before the individual can be assigned to duty. STCW Basic Safety Training certifi cation consists of four courses: Personal Safety and Responsibility, Personal Survival, Elementary First Aid/CPR, Basic Fire Prevention and Firefi ghting.

Duration:

Total 40 hours: Course consists of 4 modules scheduled monthly Tuesday - Saturday.

Learning Outcomes:

• Safe working practices and protective devices to guard against potential hazards aboard ship.

• Safe practices for working abord ship.

• Importance of maintaining good working and social relationships aboard ship.

• Th e main dangers to survival at sea.

• Basic fi rst aid care necessary to provide a fi rst response to an ill or injured patient on a vessel.

• To abate shipboard fi re hazards and take appropriate action for the safety of the personnel and of the ship in case of fi re.

Course Content:

• Safety Symbols and Signals

• Safety procedures for entering

• Manual cargo handling, hot work

• Mooring/unmooring, Towing

• Diff erent types of lifeboats and rafts

• Survival suits, lifejackets and lifebuoys

• Primary Injury or Illness Assessment & Resuscitation

• Basic Shock Management,Burns

• Injury categories requiring evacuation

• Shipboard fi re prevention

• Shipboard fi re appliances

• Self-contained breathing apparatus

• Fire attack meethods


Additional ProgramsAPICS (Th e Association for Operations Management)

Advancing Productivity, Innovation, and Competitive Success

Certifi ed in Production and Inventory Management (CPIM)

Overview: Since 1973, the CPIM program has educated more than 90,000 manufacturing professionals on essential terminology, concepts, and strategies related to demand management, procurement and supplier planning, material requirement planning, capacity requirements planning, sales and opertations planning, master scheduling, performance measurements, supplier relationships, quality control, and continuous improvement. Th e El Camino Community College District - Business Training Center is pleased to partner with the APICS’ San Gabriel Valley Chapter in off ering these program of courses.

Benefi ts of CPIM:

A CPIM education can help you to:

• Increase your functional knowledge of production and inventory management

• Improve effi ciency across the processes of your organization’s supply chain.

• Streamline operations through accurate forecasting.

• Predict outcomes more accurately.

• Maximize customer satisfaction by delivering products and services Just-in-Time.

• Increase profi tability by optimizing your organization’s inventory investment.

• Enhance your credibility among peers, employers, and customers.

Who Should Earn the CPIM Designation?

A CPIM education is essential for professionals involved in:

• Production and inventory management

• Operations

• Supply chain management

• Procurement

• Materials management

• Purchasing

CPIM Modules

Candidates must pass all exams for the following modules:

• Basics of Supply Chain Management

• Master Planning of Resources

• Detailed Scheduling and Planning

• Execution and Control of Operations

• Strategic Management of Resources

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Request Information

Name Title

Organization

Street Address

City State Zip Code

Phone Number Fax Number

Email

I am interested in learning more about your services. Please contact me with information on the following:

Contract Training

Basic Skills

Title:

Business Skills

Title:

Computer Skills

Title:

Continuous Improvement/Manufacturing Skills

Title:

Safety

Title:

International Trade

Import Export ITAR

Additional Programs

Career Readiness Certifi cate

Industrial Skills

Pharmacy Technician Program

Entrepreneur Training-Business Boot Camp

STCW ProgramPlease forward the completed Interest Form to:

El Camino College Business Training Center13430 Hawthorne Blvd., Hawthorne, CA 90250

310.973.3178 Fax 310.973.3132 Email: [email protected]

www.BusinessAssist.org

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