BT Vision Self-Installation Guide14

1

Self Install Guide

V.1028656www.bt.com/btvision

Contents

BT Vision Quick Start Guide .............................. 1

How it all works ............................................... 3

Step 1 - Check your kit ..................................... 5

Step 2 - Connect your Powerline Adapters ........ 9

Step 3 - Connecting your BT Vision .................13

Step 4 - Start up your BT Vision ......................17

FAQs .............................................................25

Helpdesk .......................................................39

ContentsSelf Install Guide

1BT Vision Quick Start Guide

BT Vision Quick Start Guide

Getting your BT Vision service up-and-running is easy. This guide tells you more about what you get with your BT Vision service and how to install the different elements.

We want your installation to be as smooth as possible so please follow the steps outlined in this guide.

Install your BT Home Hub

If you haven’t already installed your BT Home Hub, you need to do so before installing BT Vision. Please refer to the BT Total Broadband Set-Up Guide. This can be found in your BT Home Hub pack. If you are unable to fi nd the guide then please check out www.homehub.bt.com/html/getting-started.html.

Self Install Guide

2 3How it all works

How it all works

Self Install Guide

4 5

How it all works

Please read these instructions in full before starting the installation, to make sure it goes smoothly.

• Your BT Vision V-box™ will sit near your television, and will use the supplied Comtrend Powerline Adapters to connect to your BT Home Hub.

• We know that most people have their main TV in the living-room and their PC elsewhere in the home. Following the steps in this guide means the BT Home Hub and BT Vision V-box™ do not need to be near each other. The Powerline Adapters automatically allow the BT Vision V-box™ to communicate with the BT Home Hub.

How it all works

IMPORTANT: Do NOT turn your BT Vision V-box™ onuntil you’ve completed all of the steps in this guide.

Step 1 - Check your kit

Step 1 - Check your kitSelf Install Guide

6 7


BT Vision

Check that your kit contains all the items shown onthis page. If anything is missing, please call theBT Vision Customer Sevices on 0800 800 900 (open daily between 8am and 10pm).

IMPORTANT: Depending on the way your service is set up, you might not need all the cables. Just keep them safe in case you need them in the future.

Step 1 - Check your kitStep 1 - Check your kit

1 x BT Vision V-box™ 1 x BT Vision RemoteControl

1 x Mains Lead

1 x Aerial Lead

1 x Ethernet Lead1 x SCART Lead

1 x BT Vision Welcome Pack &Additional Information Booklet

1 x Pack of Batteries

1 x Phone Lead (notrequired for set-up)


Comtrend Powerline Adapters

You will receive Comtrend Powerline Adapters.

1 x Ethernet Lead2 x Powerline Adapters

Self Install Guide

8 9Step 2 - Connect your Powerline Adapters

Step 2 - Connect your Powerline Adapters

Self Install Guide


1. Open the back of the BT Home Hub and plug one end of an Ethernet Lead into yellow Ethernet Port 1. If you already have another device plugged into Ethernet Port 1, please move it to Ethernet Port 2. Plug the other end of the Ethernet Lead into the Ethernet Socket on the bottom of one of the Powerline Adapters.

2. Plug this Powerline Adapter into a wall power socket near your BT Home Hub.

3. When plugged in and switched on, the Status Light will be red, the AP (Access Point) Light may be orange or off.



4. Plug the other Powerline Adapter into a wall socket near to the BT Vision V-box™.

5. Connect the other supplied Ethernet Lead between the Yellow LAN Socket on your BT Vision V-box™, and the Ethernet Port on the nearby Powerline Adapter. The connectors will click into place when correctly inserted.

BT Home Hub

Ethernet Lead

Ethernet Port 1

Ethernet Lead

House Mains Wiring

Powerline Adapter

Powerline Adapter BT Vision V-box™

Confi guration for Powerline Adapters.

ON/SBY

Config/F. Reset

STATUSEthernetAP

Ethernet Socket

10 11Step 2 - Connect your Powerline AdaptersSelf Install Guide

Step 3 - Connecting your BT Vision


6. Turn the other power socket on and wait for 2 minutes while the device sets itself up. One of the Powerline Adapters will have only a green light, the other will have one green and one orange light (as below).

If the lights on your Powerline Adapters do not appear as described above, please refer to the FAQ section at the back of this guide. For optimal performance confi gurations for your Powerline Adapters please see p.35 of this guide.

Step 2 - Connect your Powerline Adapters12 13Step 3 - Connecting BT Vision

Ethernet Port Ethernet Port

ON/SBY

Config/F. ResetSTATUSEthernetAP

Check how things should look.

Both Status Lights should begreen - This indicates youhave a good network speed.

And one of the AP Lights willshow constant orange(it doesn’t matter which one).

ON/SBY

Config/F. ResetSTATUSEthernetAP

Self Install Guide

14 15

RF In

Step 3 - Connecting BT Vision

2. Disconnect your Aerial Lead and connect it to theRF In socket on your BT Vision V-box™.

3. Now connect the supplied Aerial Lead between the RF Out socket on your BT Vision V-box™, and the Aerial Input Socket on your TV or Video Recorder.

BT Vision V-box™

RF In Socket


Connect your Aerial Lead

1. Find your Aerial Lead. Normally this will be plugged into your TV (diagram 1), Video Recorder or perhaps an existing Set Top Box (diagram 2).

Step 3 - Connecting BT VisionStep 3 - Connecting BT Vision

Diagram 1.

Diagram 2

BT Vision V-box™

Aerial InputSocket

RF Out Socket

TV

TV

Aerial In Socket

VCR/Set Top Box

Self Install Guide

Step 4 - Start up your BT Vision

16 17Step 4 - Start up BT Vision

BT Vision V-box™

RF In SocketRF Out Socket TV

Aerial Input SocketSCART Socket

TV


Connect up the SCART Lead

1. Connect the supplied SCART Lead between theSCART Socket labelled TV on your BT Vision V-box™ - this is the bottom one - and an available SCART Socket on the back of your TV.

Make sure that the SCART leads are pushed fully into the sockets.


Basic SCART confi guration with connection to the TV only.

TV

Aux

Self Install Guide

18 19Step 4 - Start up BT Vision

Step 4 - Start up BT Vision

Remote Control Instructions

Please ensure you have put the supplied batteries in your BT Vision Remote Control so it is ready to use as soon as you complete your install. To program your BT Vision Remote Control to work your TV please see page 13 of the Troubleshooting Guide.

When you turn on your BT Vision V-box™, it will automatically start to confi gure its settings. You will see screens similar to those that are shown on the following pages. This stage may take up to 60 minutes to complete.

Note: When you turn on the BT Vision V-box™ the fan noise may be higher than normal.


Connect the supplied Mains Lead between thePower Socket on your BT Vision V-box™, and a convenient mains power socket. The green powerlight should be illuminated.

If the green power light on your BT Vision V-box™ is not showing, press the power button (shown). It is normal for the green power light to flash during start-up.


IMPORTANT: Ensure that you switch your BT Home Hub on fi ve minutes before taking the following steps. Also, check that your BT Broadband is running before you switch on your BT Vision V-box™.

If you have opted for a Setanta Sports package, please do not insert your viewing card into the card slot of your BT Vision V-box™ until your BT Vision service is installed and in full working order.

IMPORTANT: Your BT Vision V-box™ will now go through it’s automatic set-up. Please do not change your TV channel or AV settings during this time.

Self Install Guide

20 21


Step 4 - Start up BT Vision Step 4 - Start up BT Vision


The sequence should then continue with screen combinations similar to those shown below.

Don’t worry if you see a black or blue screen or TV pictures from your existing aerial, these will normally be seen for some time. There’s nothing wrong and the fl ashing lights on the front of your BT Vision V-box™ will show it’s working properly.

This screen won’t always appear. If it does don’t worry. Select OK so your BT Vision V-box™ can update itself.

Self Install Guide

This screen will appear for a few seconds.

22 23Step 4 - Start up BT Vision Step 4 - Start up BT Vision


The sequence should then continue with thefollowing screens.

Press Select on your BT Vision Remote Control to scan for channels.

Your BT Vision V-box™ will now scan for Freeview TV and radio channels.

Your BT Vision V-box™ has now scanned for all availablechannels.


When BT Vision has successfully tuned in the available Freeview digital TV channels, you can choose to watch a demonstration of the BT Vision service. Press the Help button on your BT Vision Remote Control and select the BT Vision Help Video. This Help Video will show you how to use the main parts of the service.

The installation of BT Vision is now complete.If you have any problems, please refer to the FAQ section of this guide fi rst, as your question(s) may be answered there.

To get the most out of your BT Vision Service, please take the time to read through your BT Vision Welcome Pack. This includes your BT Vision User Guide and Troubleshooting Guide.

dnameD nO ediuG VT

Exit Fav

VOL CHSelect

Back

1 2 abc 3 def

4 ghi 5 jkl 6 mno

7 pqrs 8 tuv 9 wxyz

0* #

Delete Help Text

Mode Shortcuts

Self Install Guide

24 25FAQs

FAQs

Self Install Guide

26 27FAQs FAQs

FAQs

My BT Vision V-box™ is displaying an error code – What should I do?

• Check that your BT Home Hub is plugged in and switched on and that the Broadband Light is solid green and the Internet Light is solid green or fl ashing.

• Check that the Yellow Ethernet Lead is correctly inserted into your BT Vision V-box™. It should click into place.

• If none of the above work, please refer to your BT Home Hub Guide. If you can’t fi nd your guide please go to www.homehub.bt.com/html/getting-started.html

Why can’t I see anything on my TV?

• Check that both your BT Vision V-box™ and TV are switched on.

• Check that your TV has selected the correct input, such as AV1 or AV2. If you’re unsure, select the AV button on your TV Remote Control, until a BT Vision screen display is presented.

• If you’re connecting via SCART through another device, like a VCR or DVD recorder, check that these devices are in Standby mode or switched on.

• Check that your SCART connections are securely plugged in.

FAQs

Why are some or all of my digital TV channels missing?

• Check that your Aerial Lead is correctly inserted into both your wall Aerial Socket, and your BT Vision V-box™.

• Your BT Vision V-box™ should be the fi rst thing your Aerial is plugged into.

• If you have multiple TVs connected around the house, disconnect them. If this solves the problem you’ll need to get a TV distribution amplifi er before connecting them again.

• If you’re having problems getting digital TV you may need an Aerial Upgrade.

How do I connect my BT Vision V-box™ using HDMI?

• The BT Vision V-box™ is equipped with an HDMI output, which can be connected to a suitably equipped TV. Customers will need to supply their own HDMI lead.

• The BT Vision V-box™ supports the following High Defi nition options: 720p and 1080i. The settings for this can be found on the service by following the instructions on p.39 of your User Guide, which forms part of your BT Vision Welcome Pack.

• When a connection is made to the BT Vision V-box™ via HDMI, the other analogue audio/video outputs (SCART, S-Video, RF channel) are disabled.

Self Install Guide

28 29FAQs FAQs

FAQs

How do I connect to other devices?

BT Vision V-box™

VCR


Aux

RF Out Socket

RF In Socket

Aerial Input Socket

DVD

TV

Installation with other AV equipment like video recorders (VCR) and DVD.

FAQs

How do I connect to other devices?

BT Vision V-box™

DVD/VCR


Aux

RF Out Socket

RF In Socket

Aerial Input Socket

TV

Installation with other AV equipment like video recorders (VCR) or DVD.

Self Install Guide

30 31FAQs FAQs

FAQs

How to do I tell if my Powerline Adapters are working correctly?

• When working normally, one of your Powerline Adapters should be displaying the orange AP (Access Point) Light, green Status Light and green Ethernet Light.

• The other Powerline Adapter should have both the green Status Lights and the green Ethernet Light on.

• When the equipment is successfully attached the Ethernet Light should be lit up, and when you’re using the connection it will fl ash. You may notice that the Status Light on your Powerline Adapter light changes to red or orange on one or both powerline devices. This isn’t something to worry about as long as you aren’t having any problems with your BT Vision service.

I have no lights on my Powerline Adapter, what should I do?

• If you have plugged the Adapter into a mains power socket but no lights are showing please ensure that the power is switched on at the mains.

• If you have done this and no lights appear on the device check the socket you are plugging it into with another device in your house such as a table lamp etc. If this device works but your Powerline

FAQs

Adapter still shows no lights then it is faulty. Please call 0845 600 7030 for advice.

Both my Powerline Adapters show orangeAP Lights. Is this correct?

• No. Only one AP Light of the pair should be orange. If both are orange, this is because both your Powerline Adapters are set up as Access Points. You will need to carry out the following to rectify this issue:

Step 1

• Ensure that both Powerline Adapters are in close proximity for this procedure as you may fi nd you have to move them into an extension strip or double wall socket. Once reconfi gured they can be repositioned in their original location.

• Press and keep holding the [CONFIG/F RESET] button on one of the Powerline Adapters. The orange AP Light will start to fl ash. Keep holding the [CONFIG/RESET] button until the AP Light goes out and then release it.

• This process should take about 10 seconds.

Self Install Guide

32 33FAQs

FAQs

Step 2

• Wait approx 20 – 30 seconds for the Powerline Adapter to reboot (you may see the Status Light (red) fl ash off then on again during this time).

• Next press the [CONFIG/F RESET] button on the other Powerline Adapter until the AP light starts fl ashing.

Step 3

• Now press the [CONFIG/F RESET] button again on the fi rst Powerline Adapter until the AP Light starts fl ashing (make sure this is done immediately after the second Powerline Adapter) then release the [CONFIG/F RESET] button.

• After a few seconds, the Status Lights should gogreen on both adapters and the AP Light on the fi rst adapter should be orange.

Step 4

• Both devices can now be repositioned in their original position.

FAQs

FAQs

Both the AP Lights remain off on both Powerline Adapters but the Status Lights are green or solid red. Is this correct?

• No. If your Powerline Adpaters are showing two green Status Lights but no AP Lights it means both Powerline Adapters are set-up incorrectly.

• Also, If they are showing two solid red lights and no AP Lights this is because the Powerline Adapters are not correctly set-up and have no connection. In either case you will need to carry out the following to rectify this issue.

• Ensure that both Powerline Adapters are in close proximity for this procedure as you may fi nd you have to move them into an extension strip or double wall socket. Once reconfi gured they can be repositioned in their original location.

• Press and keep holding the [CONFIG/F RESET] button on one of the Powerline Adapters. When the orange AP Light starts to fl ash release the button.

Self Install Guide

34 35FAQs

FAQs

Can I use extension strips with my Powerline Adapters?

ON/SBY

Config/F. Reset

STATUSEthernetAP

Ideal

FAQs

First Adapter (Note: Status Light may be red or green at this point).

• Once the orange AP Light stops fl ashing (should now be solid orange) press the [CONFIG/F RESET] button on the same Powerline Adapter until the AP Light starts fl ashing again. Then release the [CONFIG/F RESET] button.

• Next press the [CONFIG/F RESET] button on the other Powerline Adapter (Second Adapter) until the AP Light starts fl ashing (make sure this is done immediately after the First Powerline Adapter) then release the [CONFIG/F RESET] button.

2nd Adapter (Note: Status Light may be red or green at this point).

• After a few seconds, the Status Lights should go green on both adapters and the AP Light on the fi rst Adapter should be orange.

• Both devices can now be repositioned in their original location.

FAQs

Config/F. Reset

STATUSEthernetAP

ON/SBY

Powerline Adapters should work with extension strips

ANTI SURGE PROTECTOR ON/SBY

Config/F. Reset

STATUSEthernetAP

Please avoid -Powerline Adapters may not work with someanti-surge protectors.

Self Install Guide

36 37FAQs

FAQs

How do I put my Powerline Adapters into standby mode?

• On each Powerline Adapter press the [ON/SBY] button. Standby Mode should be indicated by a dull red Status Light, there should be no other lights on at this point.

• Please be aware you will need to press the [ON/SBY] button on both Powerline Adpters to bring them out of Standby Mode and wait approximately 30 seconds before you next use them.

Is it safe to leave the Powerline Adapters on all the time – is there any danger of overheating?

• Powerline Adapters are CE certifi ed and completely safe to leave plugged-in all the time. They may become slightly warm in use – this is perfectly normal. However you may wish to put them into Standby when not in use.

FAQs

FAQs

I have already got a baby monitor system that works in the same way with plug sockets. Will my new BT Vision Powerline Adapters work alongside it?

• The Powerline Adapters should not interfere with mostbaby monitors (both analogue and DECT systems).

What if the house next door has Powerline Adapters as well?

• Each pair of Powerline Adapters has it’s own unique security key which will mean your connection is secure, but in addition, they may automatically adjust their power to compensate for any other local adapters found that do not have the same security key.

Self Install Guide

38 39FAQs

FAQs

I have no spare Ethernet Socket on my BT Home Hub – what should I do?

• Depending on what device you are trying to wirelessly network to your BT Home Hub depends on what wireless add-on device you would need.

• If you are using a games console or similar device please refer to manufacturers instructions as usually a proprietary wireless device will need to be purchased.

• If you are attempting to network a desktop PC via wireless than you will need to use either an internal PCI wireless network card or a USB wireless device. The decision on which you use depends on whether your PC supports PCI cards and/or USB. Most modern PC’s will support both, but if unsure it is best to refer back to manufacturers instructions on this.

• If using a laptop you have the choice of purchasing a PCMCIA wireless card or a USB wireless device. If unsure it is best to refer back to manufacturers instructions on this.

Helpdesk

Helpdesk

If your questions are not answered in the FAQsection of this guide or you continue to experience diffi culties, please do not hesitate to contact the BT Vision Technical Helpdesk on 0845 600 7030.

Self Install Guide

Documents

BT Vision Self-Installation Guide14