BT Quartet 1100 User Guide...BT Select Services, see pages 16 and 41. Redial button Redials the last number called, or press to enter a pause in a stored number, see page 12. Talk

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Freestyle 65 User Guide ~ 5th Edition ~ 5th April ’02 ~ 3950

Freestyle 65Combined Cordless Telephone & DigitalAnswering Machine

UserGuide


Please open this page for an‘at a glance’ guide to yourFreestyle 65


Please open this page for afurther ‘at a glance’ guide to yourFreestyle 65


1

At a glance

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Aerial

Should be extended toobtain the best signaland reception available,see page 7.

Keypad

Recall button

For use with a switchboard/PBX andBT Select Services, seepages 16 and 41.

Redial button

Redials the last numbercalled, or press to enter a pause in a storednumber, see page 12.

Talk button

Press to make or receivea call, see page 11.

Light

Indicates when thehandset rings, is in use

or, if the handset batteryneeds recharging,

see page 8.

Screen/Menu and Secrecy/Music

on hold button

Allows you to access theanswering machine menu,

see page 28.

Allows you to hear a callerleaving a message. You canthen choose to take the call

or not, see page 31.

Also press to mute the call so your caller cannot

hear you. You and yourcaller will hear music

while on hold, see page 12.

Directory button

Allows you to store and dialup to 10 numbers in the

memory, see page 13.

Telephone line cord socket

Only plug the telephone linecord into the wall socket whenthe handset has been chargedfor 24 hours, see page 8.


2

In Use

Charging

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In Use light

Flashes when the handsetis in use.

Charging light

Comes on to indicatecharging when thehandset is on the base.

Delete

Deletes recordedmessages and memos, see page 26.

Volume

Adjust the loudspeakervolume, see page 18.

Stop

To stop messageplayback, see page 26.

Play

Lets you playand pause yourmessages, seepage 25.

Skip forward

Lets you skipforward throughyour messages andmemos, see page 26.

Allows you to selectyour Answer Onlyoutgoing message,see page 22.

Also allows you toset the ring delay,see page 19.

Skip backward

Lets you skip backwards through your messages and memos, see page 26.

Allows you to select your Answer and Recordoutgoing message, see page 22. Also allows you toswitch the audible message alert on or off, see page 19.

Answer on/off

Switches the answering machine on and off,see page 18. Also allows you to select youroutgoing message, see page 22 .

Message display LED

Indicates when theanswering machine is onor off and when the poweris on. See page 17.

Handset hook

Rotate for wall mounting,see page 45.

Mains power socket

Page button

Press to page the handset, see page 15.

Big buttons

Larger buttons designed forease of use, especially for

those with poor eyesight, a disability orthe elderly.

Add up to 3 additional handsets

Use up to 3 additionalhandsets with each base.

10 number directory

Allows you to store up to 10of your most frequently used

numbers in the memory so they can beeasily dialled.

Screen/Menu/Music on hold

Allows you to hear a callerleaving a message, so you can

then choose whether to take the call ornot. You can mute a call and speak tosomeone else in the room without yourcaller hearing. You and your caller willhear music whilst on hold.

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Key features

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Digital answering machine

No tape to worry about. Upto a maximum of 13 minutes

recording time, including your outgoingmessage. Pre-recorded outgoingmessages let you use your Freestyle 65straight away with the option ofrecording your own outgoing messageat any time.

Memo facility

Allows you to leave memomessages for other users.

Fast forward playback

The Skip buttons allow quickand easy fast forwarding

during message playback.

Inductive Coupler

The Freestyle 65 is fittedwith an Inductive Coupler to

improve the sound quality for peopleusing Hearing Aids.

NOTEPAD

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In this guide

At a glance 1

Key features 3

Introduction 5

Safety information 6

Setting up 7

Using your Freestyle 65 11Making and receiving calls 11

Last number redial 12

Secrecy/Music on hold 12

Directory 13

Base ringer volume 15

Paging 15

Call Waiting 16

Setting up and personalisingyour answering machine 17

Message display on the base station 17

Answer delay 18

Audible message alert 19

Outgoing messages 20

Using the Freestyle 65 answering machine via the base unit 25

Using the Freestyle 65 answering machine via the handset 28

Remote access 32Time Saver 33

Operating the answering machine 33

Using Freestyle 6 Additional Handsets 35

Registering your handset 35

Transferring calls 37

General information 38Guarantee 38

If you have to return your product 38

Technical information 39

Batteries 39

Call security 40

Switchboard compatibility 40

Switchboard access codes 40

Help and advice 42

Wall mounting 44Handset hook 45

Index 46

Wall mounting template 48

Note

There is a detailed INDEX at the end of this guide, see page 46.

In Use

Charging

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5


For your records

For guarantee purposes proof ofpurchase is required, so please keepyour receipt.

Introduction

Date of purchase:

Place of purchase:

Serial number:(on the underside of the base unit)

HELPLINE

If you have problems with your phone,call the Freestyle 65 Helpline on08706 058 047.

Your Freestyle 65 is designed for easeof use and made to the high standardsset by BT.

You can expect your Freestyle 65 toprovide many years of quality service.Please read the instructions carefullybefore use and keep this user guide forfuture reference.

Unpacking your Freestyle 65

Check that your Freestyle 65 iscomplete. If anything is missing, pleasecontact your place of purchaseimmediately.

Freestyle 65 handset.

Freestyle 65 base unit.

Power supply unit.

Telephone line cord(pre-connected).

Wall plugs and mounting screws.

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Safety information

General

Only use the power supply unitincluded with the product. Using anunauthorised power supply willinvalidate your guarantee and maydamage the telephone. The itemnumber for the power supply unit is 872264.

For the handset use only approvedrechargeable battery pack. Under no circumstances should non-rechargeable batteries be used. Using unapproved batteries willinvalidate your guarantee and maydamage the telephone.

Radio signals transmitted betweenthe handset and base may causeinterference to some hearing aids.

Do not dismantle the handset or base station. This could expose youto high voltages or other risks.Contact the Helpline for repairs.

Never dispose of batteries in a fire.There is a serious risk of explosionand/or the release of highly toxicchemicals.

Cleaning

Simply clean the handset and basestation with a damp (not wet) cloth,or an antistatic wipe. Never usehousehold polish as this will damagethe product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when the batteries are being recharged. This is normal. However, to avoiddamage we recommend that you do not place the product onantique/veneered wood.

Do not expose your product to fire, explosive or other hazardousconditions.

There is a slight chance that yourphone could be damaged by anelectrical storm. We recommendthat you unplug the power andtelephone line cord for the duration of the storm.

7


Setting upFollow these steps to set up your Freestyle 65 ready for use.

Plan the location

Situate your Freestyle 65 close enoughto the mains power socket and telephonesocket so that the cables will reach.

Make sure it is at least 1 metre awayfrom other electrical products to avoidinterference.

Do not situate the product in thebathroom or other humid areas.

Your Freestyle 65 works by sending andreceiving radio signals between the baseunit and the handset.

The strength of the signal depends onwhere you site the base unit and howthe aerial is deployed.

The higher the base unit is located, the better. An upstairs room is ideal.

Your product can be wall mounted, formore information see page 44.

2 Plug the power supplycord into the back of thebase unit

1 Handset aerial

Your Freestyle 65 handset uses acompact aerial which we recommendyou pull out when on a call to obtainthe best signal and reception available.

8


Note

Do not connect the telephone line cordto the phone socket until the handsetis fully charged. This will prevent therisk of the phone being answeredbefore the batteries are charged, whichmay prevent them from reachingmaximum capacity.

Note

When fully charged and in goodcondition, the handset will provide upto 7 hours talktime or 72 hoursstandby.

If the handset battery is running low,the light on the handset will flashevery 10-15 seconds.

If you are making a call and thehandset battery is running low youwill hear a warning tone every 10-15 seconds.

Place the handset on the base unit torecharge.

However, the charge capacity ofrechargeable batteries will reduce withtime as they wear out, so reducing thetalk/standby time of the handset.Eventually they will need to be replaced.New batteries can be obtained fromthe Helpline. Please see page 39 forinstructions on how to install a newbattery pack.

To get the longest possible life fromyour battery, leave the handset off thebase unit for a few hours each day.

4 Charge the handset

When you first use your Freestyle 65,the rechargeable battery in thehandset needs charging for 24 hours.

Place the handset on the base unit,ensuring the contacts are touching.

The red CHARGING light will come on.

The charging light will remainconstantly lit while the handset isplaced on the base unit, even when thehandset batteries are fully charged.

3 Connect the base unitpower supply to a powersocket

The power supply unit must remainplugged in all the time.

9


5 When the handset hasbeen charged for 24 hoursplug the other end of theline cord into thetelephone wall socket

6 To set the day and time

The message counter on thebase unit will flash between 0and C until the day and timeare set.

The day and time must be setusing the Freestyle 65 handset.

Your Freestyle 65 automaticallyadds the day and time to allmessages and memos received.

When you first switch thepower on, the clock is set toSunday, 12.01pm. You canchange the day and time asrequired.

Press the SCREEN/MENUbutton, on the Freestyle 65handset. The main menuannouncements are

automatically announcedthrough the handset earpiecewhen the SCREEN/MENUbutton is pressed.

Press the 0 button. The promptwill announce, “To set day andtime press ✱, to confirm dayand time press #”.

(Please note that if you pressthe # button this allows you tocheck the day and time.)

Press the ✱ button. The promptwill announce, “Please enter newday and time after the tone”.

After the tone enter the day,followed by the time using the24 hour clock.

1 = Sun, 2 = Mon, 3 = Tues, 4 = Wed, 5 = Thur, 6 = Fri, 7 = Sat.

For example:

1 1415 = Sunday 2.15pm.

Or

5 0915 = Thursday 9.15am.

You will then hear your settingconfirmed.

Press the SCREEN/MENUbutton to return the handset tostandby.

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Helpline

If you have any difficulties setting upyour Freestyle 65 please call theHelpline on 08706 058 047.

Note

If the day and time is enteredincorrectly, the prompt will announce,“Incorrect, please set again”. Enterthe correct setting within 15 secondsotherwise the handset will return tostandby mode. If the day and time is entered incorrectly three times thehandset will return to standby.

Please see the table below for yourFreestyle 65 default settings.

If you wish to personalise youranswering machine settings, forexample record your own outgoingmessage etc, please see “Setting up andpersonalising your answering machine”beginning on page 17.

Freestyle 65 Default Settings Table

Feature Default Setting

Day/Time Stamp Sunday 12:01 pm

Answer Delay Your answeringmachine will answerafter 6 rings

Audible MessageAlert Tone

OFF

Outgoing Message Answer and Record“Hello your call cannotbe taken at the moment so please leave your message after the tone.”

Answer Mode ON

Base ringer level High

Base loudspeaker volume

Level 5

PIN code 000

Dialling mode Tone

The Freestyle 65 answering machine will now be switched ON and set to its default settings so your Freestyle 65 is now ready for use.

11


Using your Freestyle 65

Making and receiving calls

To make an external call

Press the buttons in the ordershown:

Lift the handset off the baseunit.

Press the TALK button.

The IN USE light on the baseunit begins to flash and thelight on the handset comes on.

Listen for the dialling tone.

Dial the number you want.

To end a call


Or

Replace the handset on thebase unit.

To receive a call

When the phone rings:

If your handset is on the baseunit, simply pick it up toanswer the call.

Or

If your handset is off the baseunit then the handset light willflash, press the TALK buttonto answer the call.

Note

The handset range is up to 250 metresfrom the base unit in ideal conditions.If you start to go out of range whileusing the phone, you will hear warningbeeps. Move closer to the base unit.If you do not move back into rangeyour call may be disconnected. YourFreestyle 65 automatically scans theavailable radio channels and selectsthe one with the best quality reception.

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Note

An Inductive Coupler has been builtinto the handset to improve soundquality for people using hearing aids.Switch your hearing aid to T andadjust the position of the handset untilyou get the best reception.

To redial the last numbercalled

Press the TALK button andwait for the dialling tone.

Press the REDIAL button. Thenumber is dialled automatically.

Last number redial

Your Freestyle 65 stores the last numbercalled which enables quick and easyredialling. A redial number can be nolonger than 32 digits.

Note

Your Freestyle 65 handset uses acompact aerial which should be pulledout when on a call to obtain the bestsignal and reception available.

To switch Secrecy on and off

During a call press and releasethe SCREEN/MENU button.

Your caller will be put on holdand both you and the callerwill hear music until theSCREEN/MENU button ispressed again.

The handset light will flash.

You can now talk to someone inthe room without your callerhearing you.

Press and release theSCREEN/MENU button againto return to your caller.

Secrecy/Music on hold

When on a call you can talk to someonein the same room, without your callerhearing.

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Note

Stored numbers can includeswitchboard and network services thatuse the ✱ and # buttons as well asPAUSE and RECALL functions.

Directory

You can store ten of your most frequentlyused telephone numbers in thedirectory. Please note that the numberscan be no longer than 20 digits long.

Note

You can mix manual and memorydialling as required, for example, you candial the area code 020 8304 from thedirectory and then complete thenumber manually.

To store a number in thedirectory

Press the DIRECTORY button.

Enter the location numberbetween 0 and 9, under whichyou want to store the number.

Enter the telephone numberyou want to store.

Press the DIRECTORY buttonto confirm.

You will hear a confirmationtone.

0-9

To insert a pause in adirectory number

With some switchboards, afterdialling the access code youmay have to wait for a momentwhile the switchboard picks upan outside line.

If so, press the REDIAL buttonto insert a pause after enteringthe switchboard (PBX) accessnumber and before enteringthe telephone number.

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To dial a number in thedirectory



Enter the location numberbetween 0 and 9, under whichthe number is stored.

The number is dialledautomatically.

0-9

To delete stored numbers


Enter the location number,from 0 to 9, that you want todelete.


The stored number has beendeleted.

Alternatively:

Any existing number stored in the directory can beoverwritten by entering a new number under the samelocation. Simply follow thesteps under the storing numberssections previously shown.

Note

There is a directory label included onthe reverse side of your handset. You can use this to keep a record of whichlocation number you have used foreach telephone number.

Remove the battery cover by pressingdown on top of the lid and slide thecover off.

To remove the directory label frominside the battery cover lid, push up the directory label with your thumb as shown.

0-9

15


Note

You cannot page the handset while itis being used on a call. An incomingcall will override a page call and thehandset will ring as normal.

If additional handsets are registeredto the Freestyle 65 base unit then allhandsets will ring when paged.

To page the handset

Press the PAGE button on thebase unit.

The handset will ring.

You can stop paging at anytime by pressing the PAGEbutton on the base unit or anybuttons on the handset.

Pressing the TALK button willnot only stop the paging butalso seize the line. Press theTALK button a second time toclear the line.

Paging will continue to ring for approximately one minute.If the paging is not answeredafter this time your handsetwill return to standby.

Paging

You can page the handset from thebase unit to alert a handset user thatthey are wanted or to locate a missinghandset. However, paging calls cannotbe answered by a handset.

Base ringer volume

To adjust the base ringervolume

There are 3 levels to choosefrom, HIGH, LOW and OFF.

1=HIGH; 2=LOW and 3=OFF.The default setting is HIGH.


Press the # button.

Enter the setting you want, 1-3.

Press the DIRECTORY buttonto confirm the setting.


You will also hear a samplering of the base ringer at levels1 and 2.

1-2-3

16


To use Call Waiting

You can answer the second call,without disconnecting yourfirst caller, by pressing the Rbutton. The first caller will beput on hold.

When you have spoken to thesecond caller you can returnto the first caller by pressingthe R button again. You canswitch back and forth betweenthe 2 calls without disconnectingeither if you wish.

If you wish to disconnect thefirst call, press the TALKbutton after speaking to thefirst caller.

The handset will then ring.Press the TALK button againand continue with the secondcaller.

The second caller will only becharged for their call from themoment you answer and notwhile they are waiting for yourinitial contact.

If an incoming call arrives while you arealready engaged on a telephone call,you will hear a soft beep every 5 seconds(this beep is not audible to the personyou are speaking to).

Instead of the engaged tone, the secondcaller will hear an announcement tohold as you are aware that there is asecond call.

Note

To use Call Waiting you will need tosubscribe to the Service from yournetwork provider. A quarterly fee ispayable.

Call Waiting

Setting up and personalisingyour answering machine

17


Message display on the base station

Your Freestyle 65 can digitally recordup to 13 minutes of messages, witheach message lasting a maximum of 3minutes. As well as recording incomingmessages, you can record memos forother users.

You can operate your Freestyle 65from:

• The base unit.

• The handset.

• Remotely from any externalTouchtoneTM telephone.

Your Freestyle 65 comes with two pre-recorded outgoing messages,Answer and Record or Answer Only,but if you wish you can record your own.

You will need to set the day and time (if you have not already done so)so that you will know when eachmessage was received, see page 9.

The table opposite provides anexplanation of what is shown on thebase station display.

DISPLAY DEFINITION

(Blank) Power off.

C-0 (flashing) Day/Time needs to be set.

0-9 Answer-on mode, 0-9messages.

9 (flashing) 10-59 messages. Indicatingmore than 9 messages stored.

–– Power on, but answer off modeAlternating The display flashes between a

with dash and the number of0-9 messages saved in the memory.

A (flashing) Handset menu and Remote access in progress.

E (flashing) Error.

F (flashing) Memory full.

P (flashing) Message paused.

P-1: When selecting or playing Answer & Record outgoingmessage.

P-2: When selecting or playing Answer Only outgoing message.

r (flashing) Message recording (memo,outgoing message or incomingmessage).

t or 2 to 9 Setting or reading answer delay.

8-0 Counting down.

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Answer delay

Answer delay sets the number of timesyour Freestyle 65 will ring before theanswer machine picks up your call andstarts playing the outgoing message.The default setting is for the answeringmachine to answer after 6 rings. Youcan change this setting to between 2-9rings.

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To switch the answeringmachine ON/OFF

Press and release theANSWER ON/OFF button toswitch ON or OFF.

If you hear “Answer on, youroutgoing message is....” the answering machine isswitched on and is ready toanswer incoming calls andrecord any messages, unlessAnswer Only is selected whichis an advisory announcementonly, so that the machine willnot record an incomingmessage.

The display on the base unitshows the number of messagesstored in the memory.

If you hear “Answer off”the answering machine isswitched off.

The display on the base unitwill flash between a dash andthe number of messages savedin the memory.

To adjust the base unitloudspeaker volume

The loudspeaker volumeranges from 0-9 plus H, where0 is Off and H is the maximumlevel. The default level is 5.

Press VOL + on the base toincrease the volume.

Press VOL - on the base todecrease the volume.

If you adjust the volume whenthe answering machine is notbeing used, a beep sounds ateach press. When the volumereaches its highest or lowestlevels two beeps will sound.

Audible Message alert

When new messages have beenreceived, your Freestyle 65 will beepevery 10 seconds (when audiblemessage is switched ON). The volumeof the beep is at the volume you haveset for the loudspeaker. The defaultsetting is OFF.

To switch audible messagealert ON or OFF

When the answering machine isin the idle mode:

Press and hold the � SKIPbutton on the base unit tochange the setting.

The prompt will announce“Message alert on/off” asappropriate.

Skip

To check the answer delaysetting

Press and release the SKIP �button on the base unit.

The current setting will beannounced and also shown onthe base unit display.

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To change the answer delay setting

Press and hold the SKIP �button on the base unit untilthe current setting isannounced, then release.

Press and release the SKIP �button to move through thesettings, with each press theoptions will be announced andwill also be shown on the baseunit display, i.e 8, 9, TimeSaver, 2, 3, 4, 5, 6, 7.

When you hear the setting youwant, do not press the SKIP �button again. After a shortdelay your chosen setting willbe announced.

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To record your own Answerand Record outgoing message

You can record your ownAnswer and Recordoutgoing message to useinstead of the pre-recordedmessage already available.Your outgoing message can be up to 3 minutes long. Yourown outgoing message willreplace the Answer andRecord pre-recorded outgoingmessage, but it is possible toreinstate it later if you wish(see page 24).

Pick up the handset.

Press the SCREEN/MENUbutton. You will hear the mainmenu announcement from thehandset earpiece.

Press the 8 button for theoutgoing message menu.

To record your own Answerand Record outgoing message,press the 3 button. Theprompt will announce, “Pleasespeak after the tone. To endrecording, press #”.

After the tone, speak youroutgoing message into thehandset. Press # when youhave finished. You will hear along beep, (throughoutrecording r will flash on thebase unit display).

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Note

You can only record your own outgoingmessages via the handset.

Outgoing messages

The outgoing message is the messagea caller first hears when the answeringmachine picks up their call. YourFreestyle 65 comes with 2 pre-recordedoutgoing messages to choose from asfollows:

Answer and Record

Your Freestyle 65 has a pre-set Answerand Record outgoing message thatallows your caller to leave a message.

“Hello, your call cannot be taken at themoment, so please leave your messageafter the tone”.

However, you can record your ownAnswer and Record outgoing message ifyou wish, see ‘To record your own Answerand Record outgoing message’, opposite.

Answer Only

Your Freestyle 65 will play a pre-recorded Answer Only outgoingmessage but will not allow your callerto leave a message.

“Hello, your call cannot be taken at themoment and you cannot leave a message,so please call later”.

However, you can record your ownAnswer Only outgoing message if youwish, see ‘To record your own AnswerOnly outgoing message’, page 21.

20


but it is possible to reinstate itlater if you wish (see page 24).



Press the 8 button for theoutgoing message menu.

To record your own AnswerOnly message, press the 4 button. The prompt willannounce, “Please speak afterthe tone. To end recording,press #”.

After the tone, speak youroutgoing message into thehandset. Press # when youhave finished. You will hear along beep, (throughoutrecording r will flash on thebase unit display).

The prompt will announce,“Your outgoing message is” andthen play your message. Thedisplay will flash p and afterplaying your message you willhear the menu once more.


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To record your own AnswerOnly outgoing message

You can record your ownAnswer Only outgoingmessage to use instead of thepre-recorded message alreadyavailable. Your outgoingmessage can be up to themaximum recording capacity(13 minutes), but you shouldtry to keep it short to allowtime for recording memos, orincoming messages when usingthe alternative Answer andRecord outgoing message. Yourown outgoing message willreplace the Answer Only pre-recorded outgoing message,

21


The prompt will announce,“Your outgoing message is” andthen play your message. Thedisplay will flash p and afterplaying your message you willhear the menu once more.


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Note

When recording your own Answer Onlyoutgoing message, please remember notto invite your caller to leave a messageas the Answer Only mode will notrecord incoming messages.

To check or play youroutgoing message via thehandset


Press the SCREEN/MENUbutton.

Press the 8 button. The prompt will announce, “To play outgoing message,press 2”.

Press the 2 button. Yourcurrently selected outgoingmessage will be played.


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To select your outgoingmessages via the base unit

Press and hold the ANSWER ON/OFF button until you hear, “Please selectoutgoing message”, then releasethe button.

Either

To set Answer and Record,press and release the � SKIPbutton.

Or

To set Answer Only, pressand release the SKIP � button.

Your chosen setting will beannounced over the basespeaker.

Skip

To check or play youroutgoing message via thebase unit

You can check and play backyour current outgoingmessage at any time via yourFreestyle 65 base unit.

Press the ANSWER ON/OFFbutton.

The prompt will announceeither:

•“Answer on, your outgoingmessage is...” and play yourcurrently selected outgoingmessage.

Or

•“Answer off ”. If prompt is “Answer off”, press the ANSWER ON/OFF buttonagain and the prompt willannounce the currentoutgoing message.

22


Skip

To select your Answer Onlyoutgoing message via thehandset


Press the 8 button.

To select Answer Onlyoutgoing message, press the 6 button.

The prompt will announce,“Your outgoing message is. . . . . . . . ”

– To hear main menu, press 1.

– To hear the outgoingmessage menu, press 8.


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To select your Answer andRecord outgoing message viathe handset


Press the 8 button.

To select Answer and Recordoutgoing message, press the 5 button.

The prompt will announce,“Your outgoing message is. . . . . . . . ”

– To hear main menu, press 1.

– To hear the outgoingmessage menu, press 8.


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24


To delete your own outgoingmessage and re-instate thepre-recorded outgoingmessage via the handset



Press the 8 button.

The prompt will announce, “Toplay outgoing message, press 2”.

Press the 2 button.

To play the currently selectedoutgoing message that youwish to replace.

Press the 5 button.

Whilst your outgoing messageis being played you will hear aconfirmation beep, followed bythe voice prompt announcingthe default pre-recordedoutgoing message.


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To delete your own outgoingmessage and re-instate thepre-recorded outgoingmessage via the base unit

You can delete yourpersonalised outgoing messageand return to your Freestyle 65’spre-recorded outgoing message.

First select the outgoingmessage you want to delete,see page 22.

Whilst your selected outgoingmessage is playing press theDELETE button on the baseunit.

The message will stop playingand you will hear a short beep,then the default pre-recordedoutgoing message.

Del

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To pause a message duringplayback

While listening to themessage, press the PLAYbutton.

The message will be paused. You will hear a beep every 10 seconds and themessage display will show Pflashing.

Press the PLAY button againto resume playback.

To playback messages

Press the PLAY button.

The prompt will announce,“You have (n) messages”.

Your message(s) will beplayed back, starting with thefirst message received.

At the start of each message,the number of the message isannounced. The messagenumber will also be shown onthe base unit display.

Note

Press the STOP button at any timeduring playback to stop messagesplaying.

Using the Freestyle 65answering machine viathe base unit

In Use

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To delete an individualmessage

Press the red DELETE buttonon the base unit duringmessage playback.

The prompt will announce,“Message deleted”.

The message is not deletedyet, but at the end of playbackwhen there is an 8 secondcountdown followed by aconfirmation tone. Let thecountdown reach 0 and all theselected messages are deletedand the remaining messagesare saved.

To delete all messages

When all messages have beenplayed the prompt willannounce, “End of messages.To delete all messages, pressdelete”. The display countsdown from 8 -0.

During the countdown pressthe red DELETE button andthe prompt will announce, “Allmessages deleted”. At the end ofthe countdown there will be aconfirmation tone.

Del

Del

To cancel deletion

Press the STOP button during the 8-0 countdown. All messages will be savedincluding any marked fordeletion.

Stop

To skip forward and backwardthrough messages (includingfast forward playback)

During playback:

Press the SKIP � button toskip forwards to the nextmessage.

If you press and hold theSKIP � button the currentmessage will be played at 11/2 times the speed (fastforward playback).

Press the � SKIP button toreturn to the start of thecurrent message. Press againto return to the start of theprevious message.

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To screen a call from the base unit

While listening to your callerleaving a message, via thebase unit loudspeaker, you candecide to take the call bypressing the TALK button onthe handset.

Or

If the handset is resting on thebase unit and you decide totake the call, lift the handset andspeak to the caller.

Recording will stopautomatically.

Call screening

You can let your answering machine pickup a call, even if you are in. This allowsyou to identify the caller and decidewhether to take the call.

Make sure the volume on the base unitis set to an audible level, see page 18.Allow the incoming call to be answeredby your Freestyle 65 answeringmachine as normal. You will hear thecaller begin to leave a message.

28


You can use your Freestyle 65 for avariety of functions: to listen to yourmessages; delete, skip forward orbackward; record a memo or newoutgoing message, and to screenincoming calls.

To play all messages

To play new messages

To skip back during messages

To delete during messages

To skip forward during messages

To record a new memo

To hear outgoing message menu

To play Outgoing Message, Press 2

To record Answer and RecordOutgoing Message, Press 3

To record Answer OnlyOutgoing Message, Press 4

To select Answer and RecordOutgoing Message, Press 5

To select Answer OnlyOutgoing Message, Press 6

To hear the Outgoing Message Menuagain, Press 8

To hear Main Menu again, Press 1

To set a new security code(Please see Remote access, page 32)

To set day and time

To hear main menu again.

Press the SCREEN/MENUbutton and the handset willbeep and announce the mainmenu options.

Accessing your messagesfrom the handset

Use the table opposite forinstructions on which buttonsto press to access theanswering machine from thehandset.

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Using the Freestyle 65answering machine viathe handset

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29


To playback messages



Press the 2 button to play allmessages.

The prompt will announce,“You have (n) messages”.

Your message(s) will beplayed back, starting with thefirst message received.

At the start of each message,the number of the message isannounced. The messagenumber will also be shown onthe base unit display.


To play new messages



Press the 3 button to play allnew messages.

The prompt will announce,“You have (n) new messages”.

Your new message(s) will beplayed back, starting with thefirst message received.


To skip back during messageplayback

Press the 4 button duringmessage playback to skip backto the start of the currentmessage. Press again to returnto the start of the previousmessage.

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To skip forward duringmessage playback

Press the 6 button duringmessage playback to skipforward to the next message.

30


To delete individual messagesduring playback

Press the 5 button duringmessage playback to delete anindividual message.

The prompt will announce,“Message deleted”.

To delete all messages

When all messages have beenplayed the prompt willannounce, “End of messages.To delete all messages, press 5”.

The prompt will announce,“All messages deleted”.

This is a useful timesavingfeature to delete all messages,once you have listened tothem, and avoids having todelete each one individuallyduring playback.

Memos

A personal memo can be recorded onyour Freestyle 65 and left as a messagefor another user. Memos can be of anylength, up to the maximum recordingcapacity (13 minutes), but you shouldtry to keep them short to allow time forrecording incoming messages.

Note

You cannot record a memo using thebase unit.

To record a new memo

Press the SCREEN/MENUbutton on the handset.

Press the 7 button. The promptwill announce, “Please speakafter the tone. To end recordingpress square”.

Speak your memo into thehandset.

The display will show r flashing.

Press the # button to endrecording.

Your memo is now stored andcan be played back later.Memos are stored in the sameway as incoming messages,and the message counter onthe base unit will increase by 1.


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Call screening/Call intercept

You can let your answering machine pickup a call, even if you are in. This allowsyou to identify the caller and decidewhether to take the call.

Make sure the volume is set to anaudible level, see page 18. Allow theincoming call to be answered by yourFreestyle 65 answering machine asnormal. You will hear the caller beginto leave a message.

To screen a call via thehandset (when the handset isoff the base unit)

When your Freestyle 65 startsto record an incomingmessage, the IN USE light willflash.


You can hear the caller on thehandset.

Or

To interrupt recording andtalk to your caller, press theTALK button.

Recording is stopped.

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To switch your answeringmachine on remotely

If you go out and forget to turnyour answering machine on youcan switch it on remotely.

Dial your telephone number.

Let the phone ring for 20 ringsuntil you hear your outgoingmessage.

Press the ✱ button.

Enter your security code.

Press the 7 button within 8 seconds. You will hear “Answer On” and youranswering machine will nowbe switched on to answerincoming calls.

To change your security PIN code


Press the 9 button.

To set a new security PINcode press ✱.

You will hear a beep, followedby, “Please enter new securitycode after the tone”.

Enter a 3-digit code of yourchoice.

The prompt will announce thenew security PIN code.

To confirm your security codepress Press #.

Press the SCREEN/MENUbutton to return to standby.

You can turn your Freestyle 65answering machine on and off and listento your messages from any TouchtoneTM

telephone. To protect your privacy,messages can only be accessed byentering a 3 -digit security code.

The pre-set code is 000 and can bechanged. If you change the code it isadvisable that you make a note of itsomewhere safe.

Note

After 15 seconds the handset willautomatically return to standby.

Remote access

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33


To check for messages

Dial your phone number andwait.

When you hear your outgoingmessage, press the ✱ buttonon your phone. You will hear,“Please enter your securitycode”.

Enter your security code.

If you have new messages, you will hear, “You have ‘n’ newmessages”.

Your messages will be played.

If you have no new messages,you will hear, “You have no newmessages, to hear main menupress 1”.

You have 15 seconds to enterany other instructions beforeyour Freestyle 65 hangs up.

Operating the answering machine

When you have accessed your answeringmachine, you can operate it using thekeypad numbers on the phone you areusing.

Time saver

The Time saver feature is useful if youare out and want to ring in and check ifyou have received any new messages.

If your answering machine is set totime saver you can check whether youhave new messages or not before youranswering machine actually answersyour call. If you have new messagesyour answering machine will answerafter 2 rings, if you do not have anynew messages, it will not answer until 6 rings. This enables you to hang upbefore you are connected, saving youtime and the cost of a call.

Note

If you enter your security PIN codeincorrectly, after the second attempt,your Freestyle 65 will announce:“Thank you for calling” and will thenhang up.

Note

If you have new messages they will beplayed after you have entered yoursecurity code.

34


The Remote access main menu

The main menu lets youoperate a range of answeringmachine functions. Simplyfollow the instructions asannounced:

“To play all messages, press 2”.

“To play new messages, press3”.

“To skip back during messages,press 4”.

“To delete during messages,press 5”.

“To skip forward duringmessages, press 6”.

“To set answer on or off press 7”.

“To hear the outgoing messagemenu, press 8”.

“To set a new security code press 9”.

“To set day and time press 0”.

“To hear main menu again, press 1”.

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Using Freestyle 6Additional Handsets

You can buy and use up to threeFreestyle 6 additional handsets (or Quartet 1000 additional handsets)with your Freestyle 65 to extend yourphone system, without needing to installextension sockets for each new phone.

Please note that Freestyle 6 handsetscannot access the Freestyle 65 answeringmachine features.

Please note that Quartet 1000 handsetsare compatible with your Freestyle 65but the Quartet 1000 has more advancedfeatures. For more information onQuartet 1000 additional handsets pleaserefer to the Quartet 1000 user guide.

Each additional handset is supplied withits own charger and user instructions,but the following information will tellyou how to register and use an additionalhandset with your Freestyle 65.

Registering your handset

You must register your Freestyle 6additional handset before it can be usedwith your Freestyle 65 base unit.

Note

You must charge your additionalhandset for 24 hours before registering it.

Note

Once your Freestyle 6 handset has beenregistered to your base unit it cannot be re-registered to another base unit.

In Use

Charging

Skip

Del

36


Note

Make a note of the handset number bywriting it on the directory label on theback of the additional handset.

Each additional handset mustbe assigned an identitynumber (2, 3 or 4) to be usedwhen transferring calls. YourFreestyle 65 handset is alreadyregistered as HANDSET 1. AFreestyle 6 additional handsetis pre-set as HANDSET 2.However, further additionalhandsets can be numbered asthey are added.



Enter the handset numberbetween (2 and 4).

Press the DIRECTORY button.You will hear a beep confirmingthat the new number has beenstored.

To set the handset number

2-4

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Note

If the additional handset is notregistered and there is no dial tone,please try repeating the steps again.Please ensure that you are registeringthe correct handset and that thetelephone line cord is plugged in.

To register an additionalhandset

Please ensure you have onlythe handset you wish toregister ready when followingthe instructions below.

Please remove the handsetfrom the base unit to access thePAGE button, which is situatedunderneath the handset.

Press and hold the base unitPAGE button for approximately5 seconds until you hear adouble confirmation beep andthen release the PAGE button.Both the IN USE light on thebase unit and the light on the unregistered handset beginto flash.

Immediately, press the TALK button on the additionalhandset that you wish toregister.

If successful you will hear along confirmation beep andyour additional handset will beregistered.

To check that your additionalhandset is registered correctly,press the TALK button on thehandset. The TALK lightshould remain constantly litand you will hear a dial tone.

37


To transfer a call

Transferring calls

You can transfer calls between handsetsthat are registered to the base unit.

During your call press theSCREEN/MENU button andthen the handset number thatyou want to transfer the call to.

The called handset will ring.

Press the TALK button on theringing handset to speak tothe caller.

If the call is not answeredwithin 30 seconds the originalcalling handset will ring.

If after a further 30 secondsthe call is not taken the callerwill be disconnected.

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General information

Guarantee

Your Freestyle 65 is guaranteed for aperiod of 12 months from the date ofpurchase. Subject to the terms listedbelow the guarantee will provide for therepair of, or at BT’s or its agent’sdiscretion, the option to replace theFreestyle 65 or any component thereof,(other than batteries), which isidentified as faulty or below standard,or as a result of inferior workmanshipor materials. Products over 28 days oldfrom the date of purchase may bereplaced with a refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply todefects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover anyfaults or defects caused by accidents,misuse, fair wear and tear, neglect,tampering with the equipment, or anyattempt at adjustment or repair otherthan through approved agents.

• This guarantee does not affect yourstatutory rights.

Within the 12 month guarantee period:

Prior to returning your product, pleaseread the Help section beginning onpage 42 or contact the Helpline on08706 058 047 for assistance. In theunlikely event of a defect occurring,please follow the Helpline’s instructionsfor replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after theguarantee period has ended, the repairmust meet the approval requirementsfor connection to the telephonenetwork. We recommend that youcontact BT’s approved repair agentTecLogic on 01672 564444 or a localqualified repairer.

If you have to return your product

Prior to returning your product, pleaseread the Help section on page 42, orcontact the Helpline on 08706 058 047for assistance. If you still feel you haveto return your product, pack the basestation and handset securely, preferablyin the original packaging. All parts mustbe returned, including line cords, powersupplies and original batteries. (Pleasenote that we can not take responsibilityfor goods damaged in transit).

39


Technical information

How many telephones can you have?

All items of telephone equipment havea Ringer Equivalence Number (REN),which is used to calculate the numberof items which may be connected toany one telephone line. Your Freestyle65 has a REN of 1. A total REN of 4 isallowed. If the total REN of 4 isexceeded, the telephones may not ring.With different telephone types there isno guarantee of ringing, even when theREN is less than 4.

Only use approved power supply, itemcode: 872264.

Only use approved batteries, item code872276.

These products are available from theFreestyle 65 Helpline 08706 058 047.

Remove the battery cover bypressing down on top of the lidand slide the cover off.

Unplug the connector andremove the old battery pack.

Plug the new battery packconnector in and lower thebattery pack into recess thenreplace lid.

To replace the battery pack

Batteries

Although the battery pack isrechargeable it will eventually needto be replaced, see below for details onhow to replace the battery pack.

40


Note

When fully charged and in goodcondition, the handset will provide upto 7 hours talktime or 72 hoursstandby.

If the handset battery is running low,the light on the handset will flashevery 10-15 seconds.

If you are making a call and thehandset battery is running low youwill hear a warning tone every 10-15 seconds.

Place the handset on the base unit torecharge.

However, the charge capacity ofrechargeable batteries will reduce withtime as they wear out, so reducing thetalk/standby time of the handset.Eventually they will need to be replaced.New batteries can be obtained fromthe Helpline.

To get the longest possible life fromyour battery, leave the handset off thebase unit for a few hours each day.

Call security

Your Freestyle 65 has its own digitalsecurity code that prevents othercordless phone owners from using yourphone line. This ensures that you arecharged only for calls using your phone.However, all approved cordless phonesuse radio signals to communicatebetween the base unit and cordlesshandset units. It is therefore possible that

your conversations could be overheardby other people, on their cordlessphones, or on ordinary radios that usethe same radio frequencies.

As this problem applies equally to allsimilar cordless phones currentlyavailable in the UK, call privacy cannotbe guaranteed. However, the securitycoding prevents unauthorised use ofyour line.

Switchboard compatibility

This product is intended for use withinthe UK for connection to the publictelephone network and compatibleswitchboards, which support tone andpulse dialling and timed break recall. If in doubt please consult your serviceprovider.

Switchboard access codes

To set the dialling mode


Press the ✱ button. You willhear a tone.

Press 1 for Tone dialling.

Or

Press 2 for Pulse dialling.



41


To use the recall facility

You may need to use the recallfunction if you are connectedto a switchboard/PBX (PrivateBranch Exchange), contactyour PBX supplier for furtherinformation. The recallfunction is set to timed breakrecall and is also used for BT Select Services.

42


Help and adviceIf you have any problems using your Freestyle 65, this section willgive you the most common, easy to follow solutions.

Telephone problems Possible cause Solution

• Buzzing/poor reception. Handset aerial not extended. Extend the handset aerial.

• Answering machine not Answering machine set to Check your outgoing message, recording incoming messages. Answer Only outgoing message. see page 22 and ensure the

answering machine is set to Answerand Record, see page 22-23. Makesure you have not invited your caller to leave a message in your ownrecorded Answer Only outgoingmessage.

• Handset emits 3 beeps and Registration problem or interference. Call the BT Helpline on switches off. 08706 058 047 for assistance.

• Unable to access the answering You may be using a Freestyle 6 Make sure you are using the machine menu. additional handset. Freestyle 65 handset (Handset 1) as

only the main Freestyle 65 handsetcan access this facility.

• No dialling tone. Telephone not connected to Plug the telephone into thetelephone line. telephone line.

• Telephone will not dial out or Mains disconnected. Ensure the power supply is correctly cannot receive calls. connected and switched on.

Power cut. Wait until the power is restored.Replace handset on base unit for 10seconds and try again. If this doesnot work, disconnect the handsetbattery from the handset for 10minutes. Also disconnect the mainspower.

Then reconnect the base unit to themains, then replace the handset onthe base unit for 10 seconds and tryagain.

Handset battery pack is discharged. Place the handset on the base unit and recharge it for 24 hoursensuring the CHARGING light is on.

• Additional handset does not ring Handset not registered. Register the handset, see page 35.and no light on handset.

Telephone problems Possible cause Solution

• Additional handset does not ring Handset not registered. Register the handset, see page 35.and no light on handset.

• Additional handset does not ring Handset has not been assigned an Please see page 36 to assign awhen transferring a call. identity number. handset number.

• You have dialling tone but the You may be trying to use tone dialling See page 40 to change to pulse telephone will not dial out. on a pulse dialling exchange. dialling.

You are connected to a PBX and are Use the PBX access code.not dialling the access code.

See page 40 for more information on switchboard use.

• Base unit does not ring but Telephone is not connected to the Plug the telephone into the telephonelights show on base unit. telephone line. socket.

The base ringer is set to off. Set the base ringer setting to a higher volume, see page 15.

Line fault or faulty socket. Try the telephone on another socketor another line. If the telephoneworks, contact BT on 151, or yourtelephone network operator for repairs to the line or socket.

• Callers are faint. You are moving out of range. Move closer to the base unit.• Interference.• Buzzing.

• Tinniness. The base unit or the handset are Relocate the base unit or move too close to electrical equipment or around with the handset until metal obstructions. reception improves.

• No Directory number You may have pressed the TALK Don’t press the TALK button when stored. button first before storing the number. storing numbers, see page 13.

• Call appears to have been You may have pressed a number key Wait 30 seconds; the call will return cut off after pressing the on the handset after pressing the to the current handset. SCREEN/MENU button. SCREEN/MENU button. The current Or press the TALK button and the

handset will try to transfer the call to call will return immediately.another handset.

• Light on the handset The handset needs recharging or Replace the handset on the base unit,is flashing. there is an incoming call. ensuring that the base unit is

plugged in and that the CHARGINGlight is on.

• No CHARGING light on the Dirty contacts on base unit or Clean the contacts with a dry cloth. base unit. handset. Heavy soiling can be removed with

a pencil eraser.

43


If you are still experiencing difficulties please call the Helpline on 08706 058 047.

44


Wall mounting

For the best operating conditions,try to place the base unit away fromlarge metal objects and otherelectrical appliances.

Drill 2 holes for the screws and insertthe wall-plugs provided (if required).

Drive the screws into the wall, leavingabout 4mm free on which to mountthe bracket and base unit.

Make sure that the power supply andthe telephone cables are connectedto the base unit, then fit the cablesinto the channels on the bottom of thebase unit.

Attach the base unit by hooking it overthe screws protruding from the wall.

Your Freestyle 65 can be wall-mountedby removing the desk bracket.

To remove, just squeeze the bracket inwith thumbs and lift off as shown.

Please refer to page 48, wall-mountingtemplate.

WALL

WALL PLUG

70 mm

1

2

3

4

Note

Before you wall-mount your Freestyle 65, check that:

• the wall can support the weight ofthe base unit and handset;

• you are not drilling into any hiddenwiring or pipework;

• the power supply cable will reachfrom the mains power socket to yourwall mounting position;

• the position you choose leaves enoughspace so that the base unit is clearof any obstruction on the wall, suchas a shelf or cupboard. Room shouldbe left so that the handset can beplaced on charge without touchingany obstructions.

45


In Use

Charging

Skip

Del

Screen

Menu

Handset hook

Keeps the handset in place when theFreestyle 65 is wall mounted.

Revolve the handset catch on the top ofthe base unit.

Ensure the handset is firmly attachedto the base unit.

The handset will now be able to rest onthe hook when wall-mounted.

In Use

Charging

Skip

In Use

Charging

Skip

Del Del

1 2

46


Additional handsets 35Aerial 7, 12Answer on/off 18Answer delay 18Answering machine

answer delay 18audible message alert 19base unit loudspeaker 18call screening 27, 31loudspeaker volume 18memos 30message display on base 17on/off 18outgoing messages 20pause playback 25playback messages 25, 29set day and time 9skip forward/backward 26, 29remote access 32

At a glance 1Audible message alert on/off 19Base ringer volume 15Batteries

charging 8low warning 8replacing 39

Call screeningvia the base 27via the handset 31

Call security 40Calls

end 11external 11make 11receive 11redial 12transfer 37

Call Waiting 16Charge handset 8Day – set 9Delete

directory number 14messages via the base 26messages via the handset 30own outgoing message 24

Directory 13deleting 14dial 14label 14store 13

Dialling mode 40Fast forward message playback 26Guarantee information 38

Index

47


Handsetaccessing messages 28additional 35aerial 7charging 8hook 45register 35set number 36

Help 42Helpline 5Inductive Coupler 12Location of product 7Make a call 11Memo 30Memories 13Number of rings 18On/off

answer machine 18audible message alert 19secrecy 12

Outgoing messagescheck or play via the base 22check or play via the handset 22record Answer and Record 20record Answer Only 21select via the base 22select via the handset 23

Paging 15Pause – insert 13Pause during playback 25Phone socket 9Playback messages

via the base 25via the handset 29

Power supply unit 7Recall 41Receive a call 11Record

outgoing message 20-21memo 30

Redial 12Registering a handset 35Remote access 32Returning product 38Ring delay 18Ringer – base 15Safety information 6Screening calls 27, 31Secrecy 12Security PIN code 32Security coding 40Set day and time 9Setting up 7Skip forward/backward

during playback 26, 29Store a number 13Switchboard use 40Technical information 39Telephone line cord 9Time set 9Time saver 33Transfer a call 37Unpacking 5Volume

base ringer 15base loud speaker 18

Wall mounting 44Wall mounting template 48

48


70mm

Wall mounting template

49



R&TTEThis product is intended for use withinthe UK for connection to the publictelephone network and compatibleswitchboards.

This equipment complies with theessential requirements for the RadioEquipment and TelecommunicationsTerminal Equipment Directive1999/5/EC.

Declaration of ConformanceHereby, Suncorp Technologies,declares that this Freestyle 65 is incompliance with the essentialrequirements and other relevantprovisions of Directive 1999/5/EC.

The Declaration of Conformance forthe Freestyle 65 is published on thewebsite http://www.suncorptech.com/bt


Offices worldwideThe telecommunications services described in this publication are subject to availability and may be modified from time to time.Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2002.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.Freestyle 65 Issue 1 (4/02) 5Designed by The Art & Design Partnership Limited.Printed in China by SunCorp Technologies. 0123 !

Documents

BT Quartet 1100 User Guide...BT Select Services, see pages 16 and 41. Redial button Redials the last number called, or press to enter a pause in a stored number, see page 12. Talk