BT Global Services Portfolio

27th November 2012

BT Global Services

Portfolio update

Agenda

Introduction Neil Sutton, VP global portfolio

London 2012 Neil Sutton, VP global portfolio

Portfolio strategy Claire Garrett, VP portfolio and propositions

Key launches Nicola Jones, head of pan-portfolio marketing

Online experience update Sanjay Joshi, head of business analysis

Cloud services Neil Lock, IT services programme director

BT Trace Jonathan Brasnett, head of global mobility

BYoD Neil Sutton, VP global portfolio

Q & A

2

27th November 2012

London 2012

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BT Global Services Portfolio 4 4

BT Global Services Portfolio 5 5

BT Global Services Portfolio 6 6

BT Global Services Portfolio 7 7

BT Global Services Portfolio 8 8

Our portfolio

strategy

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BT Global Services Portfolio 10

Technology and market changes in the next 3-5 years

Hyper-convergence

Increased consumerisation of IT

Growing use of cloud services

Continued globalisation

Cautious economic environment

Desire for sustainable operations

BT Global Services Portfolio 11

Organisations want to…

Use Machine to Machine to improve their operational and

asset efficiency

Future proof their contact centres

Embrace network embedded intelligence

Respond to complex and changing security needs

Utilise the rise of unified communications

Take advantage of consistent, seamless and flexible services

BT Global Services Portfolio 12

Our strategy and our differentiators set the context for our

portfolio

What makes us different?

Only two or three companies in the world can do what BT does today for customers,

and we’re continuing to improve...

Customers want to work with a global managed networked IT services leader, operating globally

and delivering locally to help them thrive in a changing world

We’re investing globally to make improvements in the areas our

customers tell us are important to them

Industry experience

and solutions

Professional

Services people and

capability

Innovation and

new solutions...based

on strength in the UK

Global assets:

people and

technology

BT Global Services Portfolio 13

Our portfolio strategy

Over the next three years our strategy is to deliver on the promises

of flexibility, integration and control, which we will achieve by

• Making the enterprise cloud delivery system

a reality, through dynamic, intelligent networks,

combined with smart compute capabilities

• Driving simplicity to ensure that true unified

communications becomes a reality for more

customers, no matter if you are a customer

service agent or an executive

• Embedding security more pervasively, enabling

more pro-activity through insight and visibility,

and making security a enabler for a BYOD world

• Extending industry community cloud initiatives

for target industries through innovation; addressing

business challenges through collaboration across

the value chain

• Delivering more choice, value, and lower risk

through selective partnering and investment

in advisory services.

All combined to create an integrated global portfolio, providing a compelling roadmap

that our customers can buy into, and available in 3 options: enterprise, cloud, or hybrid

Our portfolio

Bringing together a broad portfolio of services into an integrated solution

BT Assure:

Security that matters

• Managed Security Services

• Security Intelligence

• Assure Identity

• Assure Continuity

BT Compute:

Services that adapt

• Private Compute

• On Demand Compute

• Cloud Compute

• Telehousing

BT Connect:

Networks that think

• IP Connect

• Ethernet Connect

• Internet Connect

• SHDS Connect

• Optical Connect

• Private Line Connect

• LAN Connect

• Connect Applications

• Diamond IP

BT One:

Communications that unify

• One Enterprise

• One Cloud

• One Voice

• One Collaborate

BT Contact:

Relationships that grow

• Inbound Contact

• Auto Contact

• Multi-channel Contact

• Networked Expertise

• Cloud Contact

Customer

14

Key launches

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Key launches

Q1/Q2 2012/13 Q3 2012/13 Q4 2012/13

July August November December January February March September October

Other

MobileXpress – Broadband FTTC

MobileXpress – app for

Apple iOS / Android

BT Mobile Broadband with BT WiFi

Mobile Device

Mgmt

BT Trace

Mobile Cloud Secure

(cloud based SSL)

BT Global Trace

BT Assure

Assure Managed FW / Juniper

Assure Secure Web (ZScaler) Assure Secure Voice

Assure Global UTM Assure Market Mover launch

Assure Hosted Security Services

Assure Analytics

Assure Secure Web (Scansafe)

BT One

One Voice

anywhere R3

One Cloud Lync BT One Market Mover Launch

One Voice anywhere R2

One Voice SIP Trunking expansion

One Enterprise Cisco UC9

One Cloud Cisco: global expansion

One Collaborate: Flare, Jabber, On Net

Advise One: Quick Starts

One Voice SIP Trunking France

One Cloud Cisco: EMEA rollout

BT Contact

Inbound Contact

Cloud Contact – MEA

Cloud Contact – LatAm

BT Contact Market Mover launch

Onsite Contact: Mid size CC entry price points

Cloud Contact – next generation enhancements

Auto Contact – US&C common service creation

environment and customer reporting portal

Inbound Contact – Colombia & Turkey

Colombia: Launch Inbound Contact global node

Onsite Contact: Avaya Aura CCV7

BT Compute

Private Compute – EMEA

Cloud Compute – US&C and LatAm

Private Compute – APAC & LatAm

Cloud Compute – APAC

Cloud Compute – UK & EMEA

BT Connect

IP Connect additional 6 POPs – Latvia, Malta, Oman,

Serbia, Sri Lanka & Vietnam, 2 NNIs & 4 additional

Ethernet access countries

Ethernet Connect expansion in Argentina,

Brazil, Chile, Mexico and USA (Miami)

Ethernet Connect expansion in Greece, Turkey,

Norway (Stavanger)

BT Connect Market Mover launch

Expansion of IP Connect POPs and access in LATAM

and MEA, CFNs in; Ethernet Connect in 28 countries;

Connect Applications – Unified dashboard, Web

performance monitoring, BT Connect IQ evaluator

IP Connect additional 2 POPs – India & Philippines,

3 additional Ethernet access countries

Internet Connect access enhancements

1G coverage and resilience

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Online experience

update

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BT Global Services Portfolio 18

My Account: a highly functional and compelling

online channel for our customers

Provide online collaboration

space to share documentation

and pro-active account management

Designing the portal

entirely around the

tasks you want to

complete

Everything you need in

one place. Simplified,

intuitive approach to

online self-service

Platform agnostic. Same

level of detail across

smartphone, tablet

and desktop

A flexible space that

you can customise to

your own needs

Designed for learning,

understanding and

“enjoyment”

My

Account

Phase 2 FY12/13-13/14

Evolution of My Account

to provide new features

and performance

improvements

Phase 3+ FY 13/14+

My Account 2.0,

configurable spaces

and improved service

journeys

Phase 1 FY11/12

Interactive at a glance

dashboard with intuitive

access to key service

functions

Designs currently in development for My Account 2 – beta from end Q4 12-13

Final designs subject to change

www.myaccountdemo.bt.com

My

Account 1

My Account 2

Our digital services – evolving “My Account”

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Strategy / overview

• Creating a market-leading digital channel of

choice

• Online services around key activity areas –

incidents, requests, reporting etc

• Single consistent portal and user interface

pan-Global Services

BT key differentiators

• Cross-platform / device agnostic (built-in

HTML5)

• Built directly upon customer need

• Highly graphical, usable, intuitive services

• Modular and expandable

Cloud services

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BT Global Services Portfolio 21

BT Compute position

BT Compute market strategy

Cloud is changing how customers buy and use IT, offering significant benefits, but also introducing

risk and complexity. Customers are challenged with how they take advantage of these services.

We demystify the cloud and make it real for our customers, helping them adapt to change.

We are leading in offering our customers local cloud services built around an enterprise

class global offering, meeting their assurance and compliance needs in a common approach

Our people have the proven expertise to translate the customers needs into compelling

solutions and services, demonstrating value and giving our customers confidence

We offer industry-based solutions ensuring customer needs are at the heart of our

innovation and roadmap. Our vertical expertise is viewed as an increasingly important

differentiator by customers looking for targeted solutions

Our hybrid cloud services currently enable a breadth of cloud options, blending our extensive

network and compute resources to provide a straightforward end to end service experience.

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Insight from our customers on how they want to

consume Cloud

9

BPO

Business process

services

Outsource the

process

1

Do IT Yourself

Your design. Your

equipment. Your

Service

2

IT Tasks

Out-task of existing

‘in house’

infrastructure

solutions

3

Data Centre

Custom infrastructure

solutions, designed

to your specifications

4

Infrastructure

(IaaS)

Automated Virtual

hardware, operating

systems, computing

storage and networking

5

Platform

(PaaS)

Database, Runtime

environments for you

to develop your

own apps

6

Software

Packaged software

available ‘click to

deploy’ but self

maintained

7

Applications

(SaaS)

Core software and

dependencies available

as a utility e.g. unified

communication

8

Systems

Business functions

in convenient packages

e.g. VHTS, Molecular

Dynamics

Co

nc

ierg

e

Se

lf S

erv

ice

D

IY

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8. Deliver Cloud Services that are

relevant to the industries our

customers work in

6. Provide Packaged BT One and BT

Assure services with our customer’s

applications, click to deploy

4. Deliver IaaS regionally with flexibility

and choice to meet customers needs

3. Provide connected DC facilities for

hybrid Cloud and IaaS platforms

Insight from our customers on how they want to

consume Cloud

9

BPO

Business process

services

Outsource the

process

1

Do IT Yourself

Your design. Your

equipment. Your

Service

2

IT Tasks

Out-task of existing

‘in house’

infrastructure

solutions

3

Data Centre

Custom infrastructure

solutions, designed

to your specifications

4

Infrastructure

(IaaS)

Automated Virtual

hardware, operating

systems, computing

storage and networking

5

Platform

(PaaS)

Database, Runtime

environments for you

to develop your own

apps

6

Software

Packaged software

available ‘click to

deploy’ but self

maintained

7

Applications

(SaaS)

Core software and

dependencies available

as a utility e.g. unified

communication

8

Systems

Business functions

in convenient packages

e.g. VHTS, Molecular

Dynamics

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7. SaaS services

BT One Cloud Cisco

BT One Cloud Lync

BT Cloud Contact

In the last six months

3

Data Centre

Custom infrastructure

solutions, designed to your

specifications

4

Infrastructure (IaaS)

Automated Virtual hardware,

operating systems, computing

storage and networking

6

Software

Packaged software

available ‘click to deploy’

but self maintained

8

Systems

Business functions in

convenient packages e.g.

VHTS, Molecular Dynamics

Deliver Cloud Services

that are relevant to

the industries our

customers work in

Provide Packaged BT

One and BT Assure

services with our

customer’s applications,

click to deploy

Deliver IaaS regionally

with flexibility

and choice to meet

customers needs

Provide connected

DC facilities for hybrid

Cloud and IaaS

platforms

Professional Services – BT Advise Compute

Single pane of glass to manage your Systems

Research and Development applications for Life Scientists

Global Supply Chain parcel track and trace

ePOS for Retailers

Medical transcription for health professionals

Single pane of glass to manage your Software

MS Lync

Application Packaging:

Molecular Dynamics

HPC tools

Single pane of glass to manage your Infrastructure

Hybrid Cloud to support your security and cost

Hypervisor choice delivering easy migration to BT’s Cloud

Flexible commercial model PAYG (7p) to Fixed Price contracts

BT Connect choice for performance and security

Where you need it: US, Brazil, Colombia, UK, Spain, France,

Italy, Benelux

New Data Centres in Colombia, Mexico,

Singapore, Germany

25

In the next 12 months

3

Data Centre

Custom infrastructure

solutions, designed to your

specifications

4

Infrastructure (IaaS)

Automated Virtual hardware,

operating systems, computing

storage and networking

6

Software

Packaged software

available ‘click to deploy’

but self maintained

8

Systems

Business functions in

convenient packages e.g.

VHTS, Molecular Dynamics

Deliver Cloud Services

that are relevant to

the industries our

customers work in

Provide Packaged BT

One and BT Assure

services with our

customer’s applications,

click to deploy

Deliver IaaS regionally

with flexibility

and choice to meet

customers needs

Provide connected

DC facilities for hybrid

Cloud and IaaS

platforms

More Pharma R&D services

Health, Retail and Supply chain services

Enabled by:

Service Store: Rich set of services

Click to deploy vertical business services

BT One, BT Assure Plus Rich set of general purpose applications

Enabled by:

Service Store: Application Packaging

Re-use your existing assets via Bring your own zone (BYOZ)

Virtual Desktop & Apps

Storage Services (S3 compatible) including accelerated transfer

Accelerated application data movement

Enabled by:

Cloud Management Systems enhanced quarterly

IaaS Launch

Hong Kong, Singapore, China, Japan, Australia, US,

UAE, Saudi, South Africa, India, Mexico, Argentina

Professional Services – BT Advise Compute

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BT Compute will be the IT service enabler for next

generation industry cloud services and provide regional

Infrastructure as a Service offerings.... enterprise class,

how our customers want it, where they want it.

BT Compute

• Industry specific cloud services

• Regional IaaS

• Connected Data Centres

Regional

IaaS

Industry

Services

BT Trace

BT Life Sciences

BT Health

SFO NYJ

LON FRA

JNB

SIN

HKG

SHI

JAP

MEX

BOG

HOR

ARG

IRE AMS

MIL

PAR

MAD

DUB

IND

SYD

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BT Trace

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BT Global Services Portfolio 29

BT Trace

Global Trace

Visibility and collaboration across the end-to-

end supply chain

Warehouse Trace

Optimises warehouse space, inventory,

equipment and people

Asset Trace

Manages/tracks reusable transport items

(RTIs) and other mobile assets

Inventory Trace

Inventory accuracy, maximises availability,

minimisies costs

Trace for Retail

Item level RFID solution that increases sales

and improves customer service

Trace for Health

Manage/track mobile assets and patient

records in a healthcare environment

BT Global Services Portfolio 30

• End-to-end visibility

• Cloud based service

• Secure data capture and sharing

• Actionable business intelligence

• Exception alerts to any mobile device

• Utility-based pricing model

BT Global Trace

17% Improvement in

operational efficiency

16% Improvement in

customer service

TNT Customer Case Study

BT Global Services Portfolio 31

Why BT

• Investment in supply chain

innovation and collaboration with

customers to develop new

products

• Commitment to sector-focused

solutions

• Proven expertise in delivering

global supply chain solutions

• Core BT strengths of: global

networking, secure data handling,

infrastructure and integration

Bring Your

own Device

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BT Global Services Portfolio 33

The end-to-end solution, not a single product

It’s all about:

The data, not the device

Using the device for work, not just bringing it to work

Opening up the possibilities, not closing them down

The barrier between business

and consumer is beginning to

come down…people are going

to become networked all the

time,…I think we are just at the

beginning of this revolution.”

Ian Livingston, BT CEO,

CNN Marketplace Europe, 2012

“

Our customers are saying …

5 million Apple

iPhone 5 units sold in

in launch weekend

46 million apps

downloaded from Apple’s

app store each day

15% of IT managers say the

cost of BYOD is unclear1

Mobile BYOD will cost you

about 33% more than a

company-owned mobile

device approach2

33% of employees

see no risk in BYOD, yet

only 10% of IT directors

agree with them1

Mobile device security is the

single biggest concern for

74% of IT directors

and executives1

30% of organisations worry

BYOD requires more

resources e.g. draining the

company’s bandwidth 1

1BT’s “Rethink the Risk” Research – 2,000 IT users and decision makers 2Aberdeen Group 3Collaboration Paradox research

56% of global executives say slow decision-making is a major problem at work3

81% of organisations spend most of their day working collaboratively3

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Our approach allows you to …

BT Mobile Device

Management

Gain visibility and dictate

security policy across the

whole mobile estate

Enterprise App Store

Increase productivity through

self service applications

BT One Voice anywhere

Reduce voice, mobile and

roaming costs by 45%

BT Manage

Mobility Expenses

Achieve savings of up to

30% on mobile bills

BT Assure Web Security

Protect against web threats

with scalable solution

BT Mobile Security

Enforce strong security

and authentication services

for mobile employees

Cisco Identity Services Engine

Determine access to

corporate resources by

user, function and device

BT MobileXpress

Enable simple, affordable

mobile access

Make

decisions faster

Work from

anywhere

Get more

work done 35

BT Global Services Portfolio 36

We make it work

• BYOD is an opportunity for your business

• No single solution fits all. We will help

you develop a BYOD strategy that suits

your organisation

• BT Advise experts work with you to build

a roadmap for formalising the way you

use mobile devices

• Our wide and varied portfolio covers

your end-to-end BYOD requirements

• Our flexible and scalable solution meets

your needs now and in the future.