Brownhills Approved Warranty · gears, clutches, brake bands, valve block, governor, oil pump, bearings and bushes, servo, drive plate, transfer gears, transmission control unit (TCU),

Brownhills Approved Warranty

Warranty Telephone Number: 0344 573 8029Assistance Telephone Number: 01737 334098

with Motorhome Breakdown Assistance Insurance

Vehicle Identification

Please complete the vehicle information below to assist

in event of a breakdown

Vehicle Make ..............................................................................................................................................

Registration Number ..............................................................................................................................

Chassis Number ........................................................................................................................................

Length of Vehicle .....................................................................................................................................

Weight of Vehicle ....................................................................................................................................

Product Number .......................................................................................................................................

Expiry...............................................................................................................................................................

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INTRODUCTION

Dear Customer,

Thank you for buying a Brownhills motorhome. Our purpose is to make our customers feel so good about the

product they have purchased that they become customers for life. We will achieve this by embracing the

timeless principles of honesty and integrity. Continuous customer care training will ensure that we apply those

principles as we grow relationships with our customers; providing best in class products and services. With this in

mind you can be confident that the vehicle you have chosen has been prepared to the highest standards and

will give you many miles of pleasurable motoring.

Whether you are a new or experienced owner, we hope that you enjoy your motorhome and join the ever

growing band of people who choose to spend their leisure time in one of our motorhomes.

Brownhills believes that comprehensive and efficient after sales support is vital for customers’ peace of mind and

to reflect this and the confidence we have in our products, every motorhome comes complete with a guarantee.

The Brownhills Warranty has been designed to fulfil exacting requirements and provide you with an effective

customer care package in the event of the unexpected.

Full details of the cover provided are contained within this booklet which you should keep in a safe place,

preferably with your vehicle. You should also carefully read this document in conjunction with the Welcome

Letter which defines the duration and level of cover you have to obtain the maximum benefits from this cover.

It is your responsibility to maintain and service the vehicle in accordance with the recommendations and

instructions in this document.

Should you have any queries regarding this document, please contact your dealer or Car Care Plan on

0344 573 8029.

BROWNHILLS ASSISTANCE IS INCLUDED WITH ALL GOLD AND SILVER 12, 24 & 36 MONTH USED

MOTORHOME WARRANTIES

GEOGRAPHICAL LIMITS

Your warranty covers you in the UK and Western Europe. The UK is defined as Great Britain, Northern Ireland,

the Isle of Man and the Channel Islands. Western Europe means only the following countries: Andorra, Austria,

Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark,

Finland, France (& Corsica), Germany, Gibraltar, Greece, Hungary, Italy (& Sicily, Sardinia, San Marino & Vatican

City), Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of

Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Please refer to page 12 for the geographical limits of your Brownhills Assistance cover.

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DEFINITIONS

THE WARRANTYThis is to certify that in consideration of the paymentbeing received, where appropriate, the warranty willapply to the person(s) named in the Welcome Letter forthe benefits set out in this warranty document subject tothe terms, clauses and conditions as specified.

To assist with your understanding of the cover providedthe key definitions are listed below;

WARRANTYThe mechanical breakdown cover is not an insuranceproduct but a guarantee provided by BrownhillsMotorhomes Limited to the person named on theWelcome Letter including all terms contained within thisbooklet and detailed on the Welcome Letter.

CANCELLING THIS WARRANTYCancellation and a full refund will be made whererequested up to 14 days after warranty purchaseassuming no claims have been made. After this time norefund will be given. Where the warranty has beenprovided free of charge no refund will be given.

WARRANTY TRANSFERThe warranty is not transferable to another customeror vehicle.

THE COMPANYBrownhills Motorhomes Limited, Registered address:A1/A46 Junction, Newark, Nottinghamshire NG24 2EA.

MECHANICAL BREAKDOWNThe failure of a component for a reason other than wearand tear, normal deterioration or negligence causing asudden stoppage of its function. Replacement of partswhich have reached the end of their effective workinglives because of age/or usage are not liabilities under theterms of this warranty. The warranty does not covertuning, adjustments or the cleaning of any assembliesincluding fuel and lubrication systems.

THE PERSON COVEREDThe purchaser of the vehicle as named on theWelcome Letter.

THE ADMINISTRATORCar Care Plan, Jubilee House, 5 Mid Point Business Park,Thornbury, West Yorkshire BD3 7AG.

THE DEALERThe dealer from whom the person named on theWelcome Letter acquired the vehicle.

THE VEHICLEThe motorhome referred to on the Welcome Letter.

THE BOOKLETThis complete document.

THE WELCOME LETTERThe letter accompanying this booklet.

MAXIMUM CLAIM LIABILITYThe maximum claim liability is shown on your WelcomeLetter. For Gold cover the maximum claim liability duringthe period of cover is the aggregate up to the price paidfor the vehicle, inclusive of VAT. If you have Silver cover,the maximum claim liability is £1,500 per claim up to anaggregate of £5,000 during the period of cover, inclusiveof VAT. If you have Bronze cover, the maximum claimsliability is £500 per claim up to an aggregate of £3,000during the period of cover, inclusive of VAT.

PERIOD OF COVERThe Company’s obligation under this warranty shallcommence from the date of purchase or at the expiry ofthe manufacturer’s warranty period and will be binding forthe period in months as indicated on the Welcome Letter.

YOUR LEGAL RIGHTSThis cover is in addition to your legal rights. It does notaffect or prejudice your legal rights against the supplierif the goods are not of satisfactory quality, fit for thepurpose and as described.

FOR YOUR GUIDANCEThis cover is designed to assist you towards the cost ofrepairs to any parts listed in this document in the event ofa mechanical breakdown. The Company will only acceptresponsibility for mechanical breakdowns as per the termsand conditions listed in this document.

The cover will only become effective when the paymentin full has been accepted by Car Care Plan.

GOLD WARRANTY COVER(EXCLUDING HABITATION COVER)

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GOLD COVERThe maximum claim liability during the period ofcover is the aggregate up to the price paid for thevehicle, inclusive of VAT.

If you have Gold cover you are covered for the followingparts against mechanical and electrical breakdown;

All major mechanical and electrical components of yourmotorhome fitted as part of the original specification arecovered, with the exception of the items listed under theheading “parts excluded from the warranty”.

Examples of covered components:• Engine • Manual gearbox • Automatic gearbox • Torque converter • Differential • Clutch • Front wheel drive • Rear wheel drive • Propshaft • Wheel bearings • Engine Cooling system • Air conditioning • Turbo charger (where factory fitted) • Fuel system • Front and rear suspension • Steering • Brakes • Electrical system • Engine management electronic control unit (ECU)

Components also included are:

TIMING BELTSTiming belts and tensioners are covered providing thatthe last due change of the belt has taken place asspecified by the manufacturer’s schedules (proofrequired). Damage caused if the timing belt has notbeen changed as specified by the manufacturer isspecifically excluded.

GEARBOX CASINGS INCLUDING DIFFERENTIALCASINGSShould the failure of any of the internal componentsresult in damage to the casings then they will also becovered and will constitute part of the maximumclaim liability.

OIL LEAKSCrankshaft front seal, camshaft oil seal, auxiliary shaftoil seals, drive shaft(s), oil seals differential pinion seal.All other oil seals or gaskets are not covered unless theyrequire the complete removal of a failed majorcomponent which is listed as being covered underthe warranty.

WORKING MATERIALSOils, oil filter and anti-freeze are covered only where theirreplacement is essential as a direct result of the failure ofa covered item.

PARTS EXCLUDED FROM THE WARRANTYWheels, tyres, batteries, gas bottles, gas regulators, alltrim and finish, soft furnishings, carpets, floor coverings,work surfaces and all similar décor, window catches andall stays, shower tray, wash basin and associated fittings.Replacement of blinds, hinges, catches, stays and doors.Bodywork, paintwork, all windows, weather strips andseals. Any damage caused by water ingress includingflood damage. Door locks, handles, hinges, check straps,upholstery, seat runners and seat adjustmentmechanisms. The adjustment of any component. Normalwear and tear/servicing items and other componentsubject to routine maintenance including spark plugs,wiper blades and arms, auxiliary drive belts, pipes, hosesand associated fittings, exhaust system, catalyticconverters and diesel particulate filters, brake drums,brake shoes, pads and discs. Replacement of any lampsor bulbs, fluorescent tubes, fuses, wiring connections,looms and electrical connections, and heatedscreen elements.Entertainment and communications systems and allconnected equipment, aerial masts and motors, satellitenavigation or any telephonic associated equipment.Alarm systems or trackers unless factory fitted or approvedby the manufacturers and installed by the manufacturer’sdealer/agent.

Please note; if the failed component is no longeravailable, Brownhills will only be responsible for the costof the original failure and not the cost of areplacement unit.

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SILVER & BRONZE COVERIf you have Silver cover the maximum claim liabilityis £1,500 per claim up to an aggregate of £5,000,inclusive of VAT, during the period of cover.

If you have Bronze cover, the maximum claimliability is £500 for any one claim up to theaggregate of £3,000 inclusive of VAT, during theperiod of cover.

If the terms and conditions of this Silver or Bronzewarranty are fully complied with you are covered for thefollowing specified parts against mechanical breakdown.Any components which are not listed are not covered.

ENGINERocker assembly including hydraulic followers, inlet andexhaust valves (excluding burnt out or sticking valves),springs and guides, cylinder head (excluding cracks anddecoking), cylinder head gasket, push rods, camshaft andfollowers, timing chain and gears, camshaft variator, oilpump, piston and rings, cylinder bores, con rods,gudgeon pins and bearings, crankshaft and bearings,inlet manifold, flywheel and ring gear.Unless listed above all other components arespecifically excluded.

TIMING BELTSTiming belts and tensioners are covered providing thatthe last due change of the belt has taken place asspecified by the manufacturer’s schedules (proofrequired). Damage caused if the timing belt has notbeen changed as specified by the manufacturer isspecifically excluded.Unless listed above all other components arespecifically excluded.

MANUAL GEARBOXFailure of the following internal mechanical parts: Gears,synchromesh hubs, selectors, shafts, bearings and bushes,transfer gears and all oil seals and gaskets. Gearboxcasings if damaged by a failure of internal components.Unless listed above all other components arespecifically excluded.

AUTOMATIC GEARBOXFailure of the following internal mechanical parts: Shafts,gears, clutches, brake bands, valve block, governor, oilpump, bearings and bushes, servo, drive plate, transfergears, transmission control unit (TCU), gearbox oilcooler. Gearbox casings if damaged by a failure ofinternal components.Unless listed above all other components arespecifically excluded.

DIFFERENTIALCrown wheel and pinion, gears, shafts, bearings andbushes, thrust washers and spacers. Differential casingsif damaged by a failure of internal components.Unless listed above all other components arespecifically excluded.

CLUTCHMechanical failure of the centre plate, pressure plates andrelease bearing, operating fork, master and slavecylinders, clutch cable. (Excluding general wear and tear.)Unless listed above all other components arespecifically excluded.

FRONT WHEEL DRIVEDrive shafts including constant velocity joints, universaljoints and couplings (excluding gaiters).Unless listed above all other components arespecifically excluded.

REAR WHEEL DRIVEHalf shafts, rear wheel external drive shafts includingvelocity joints, universal joints and couplings(excluding gaiters). Unless listed above all other components arespecifically excluded.

4 WHEEL DRIVE VEHICLESCover as above for front and rear wheel drive.Unless listed above all other components arespecifically excluded.

SILVER & BRONZE WARRANTY COVER(EXCLUDING HABITATION COVER)

SILVER & BRONZE WARRANTY COVER(EXCLUDING HABITATION COVER)

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PROPSHAFTFailure of the propshaft including universal jointsand couplings.Unless listed above all other components arespecifically excluded.

WHEEL BEARINGSFailure of front and rear wheel bearings.Unless listed above all other components arespecifically excluded.

ENGINE COOLING SYSTEMWater pump, viscous fan coupling, thermostat,thermostat housing, engine coolant radiator, oil coolermatrix, turbo inter cooler matrix, electrically controlledradiator fan.Unless listed above all other components arespecifically excluded.

AIR CONDITIONINGAir conditioning compressor providing that it is theoriginal fitment, all other components are excluded.Unless listed above all other components arespecifically excluded.

TURBO CHARGERWhere factory fitted, the turbo unit is covered.Unless listed above all other components arespecifically excluded.

FUEL SYSTEM (DIESEL & PETROL)Automatic choke, lift pump, mechanical or electrical fuelpump (including fuel injection pump), tank and senderunit. Excludes any faults caused by mis-fuelling or anyother contamination.Unless listed above all other components arespecifically excluded.

FRONT & REAR SUSPENSIONCoil springs and individual shock absorbers where applicable.Unless listed above all other components arespecifically excluded.

STEERING (Including Power Assisted Steering)Steering rack and pinion, steering box, power steeringrack and pump, power steering reservoir, idler box where

applicable, (excluding gaiters on all of the abovecomponents), electronic steering motor (excludingcolumn assembly, ECU and sensors).Unless listed above all other components arespecifically excluded.

BRAKESBrake master cylinder, wheel cylinders, restrictor valve,brake calipers, servo.Unless listed above all other components arespecifically excluded.

ANTI-LOCK BRAKING SYSTEMThe ABS control unit, pump and wheel sensors are covered.Unless listed above all other components arespecifically excluded.

ENGINE MANAGEMENT (ECU)Engine electronic control unit.Unless listed above all other components arespecifically excluded.

CASINGSShould the failure of any of the components result indamage to the casings, then they will be covered and willconstitute part of the maximum claim liability.Unless listed above all other components arespecifically excluded.

WORKING MATERIALSOils, oil filters, anti-freeze, seals and gaskets are coveredonly where their replacement is essential as a direct resultof the failure of a covered component.Unless listed above all other components arespecifically excluded.

ELECTRICAL SYSTEMStarter motor, alternator/diode pack, ignition coil,window and sunroof motors, central locking motors,heater fan motor, indicator flasher relay, front and rearwindshield wiper and washer motors, electronicignition amplifier. Unless listed above all other components arespecifically excluded.

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Should you have purchased a Brownhills warranty whichincludes habitation cover the following applies:

GOLD COVER ONLY

De-lamination of internal panels would be covered if thedamage was caused by the failure of a body seam.

Gold also includes all sections listed for Silver and Bronzecover.

SILVER AND BRONZE COVER

AUXILIARY ELECTRICSMains hook-up input connector, electric leakage circuitbreaker, battery charger, distribution unit and controlpanel, interior lighting unit (excluding bulbs, fusesand wiring).Unless listed above all other components arespecifically excluded.

CASSETTE TOILETThe cassette toilet is covered (excluding seals, valvesand glands).Unless listed above all other components arespecifically excluded.

COOKERThe cooker unit including burners, grill, oven and flamefailure device and igniter. Unless listed above all other components arespecifically excluded.

DE-LAMINATIONDelamination of internal panels would be covered if thedamage was caused by the failure of a body seam.

FRIDGEDoor seal, condenser, gas control valve, gas igniter, flamefailure device, 12 and 230 volt selector switches, 12 and240 volt heater elements, gas thermostat, 240 voltthermostat, 230 volt temperature control switch.Unless listed above all other components arespecifically excluded.

HEATING SYSTEMThermostat, motor, switches, control unit, gas heater,flame failure device, gas igniter (excluding ducting andfitting) and 12/240 volt electric heating elements.Unless listed above all other components arespecifically excluded.

WATER SYSTEMWater heater (gas or electric), fresh water tank, wastewater tank, water pump and water gauges.Unless listed above all other components arespecifically excluded.

HABITATION – WHAT IS COVERED

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We have undertaken every endeavour to ensure that youenjoy many pleasurable miles of motoring in yourmotorhome and we hope that you do not need to usethe benefits offered by this warranty. However, if theunexpected should occur the following details how youshould make a claim.

In order for Gold, Silver and Bronze cover to remain validthe vehicle must be serviced by your supplying Brownhillsdealer in accordance with the manufacturer’srecommendations, using either genuine parts or parts ofa similar quality. An annual habitation check must also becompleted in compliance with the manufacturer’srecommendation.

It should be noted that the interval from the purchasedate to the first service and the intervals between servicesmust not exceed the stipulated mileage or time by morethan 500 miles or 30 days, whichever is the sooner. Thistime allowance is arranged for the Vehicle owner tomake sure services are completed at the correct intervals.Failure to maintain and prove that the aboveservice schedule has been complied with may invalidatethis warranty.

The only acceptable proof of servicing and the completionof the annual habitation check will be a fully detailedoriginal service invoice/s indicating servicing date/s andmileage/s. It is therefore vital that these documents areretained by you for further protection and our inspectionin the event of a claim. In the event of these documentsbeing lost, then the onus of proof regarding servicing willrest on you.

If you need to make a claim please follow the steps below;

1. Take the vehicle to your supplying dealer or anyBrownhills recognised VAT registered approved outlet andgive service reception this booklet and confirmation thatservicing is up to date.

2. The repairer must contact Car Care Plan on your behalfon 0344 573 8029 to obtain authority to proceed withthe repair. Under no circumstances may repairscommence without an authority number.

3. The authority to diagnose or dismantle anycomponent(s) must be given by the person named on theWelcome Letter to the repairer. On acceptance of theclaim, reimbursement will be made including the cost ofdismantling as part of the total claim up to the maximumliability of the cover. However, if upon dismantling itshould be found that the Company has no liability, thenthe cost of dismantling must be borne by the personnamed on the Welcome Letter.The maximum labour rate on this cover is £40 per hour+ VAT.

4. Car Care Plan reserves the right to submit the vehicleand failed components for expert assessment.

5. On completion of an authorised repair, the repairingdealer must prepare an itemised invoice quoting theauthority number. The invoice should be forwarded toCar Care Plan along with any relevant receipts or proof ofservicing if requested.The maximum labour rate on this cover is £40 per hour+ VAT.

6. Where the person/company named on the proposalform is VAT registered the VAT element will not form anypart of the claim.

7. All claims must be made payable to BrownhillsMotorhomes Limited and submitted for payment to:Car Care Plan, Jubilee House, 5 Mid Point Business Park,Thornbury, West Yorkshire BD3 7AG.

8. All authorised repairs must be completed within180 days of authorisation.

HOW TO MAKE A CLAIM

WARRANTY TERMS AND CONDITIONS

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These terms and conditions relate to the warranty coverprovided by Brownhills Motorhomes Limited set out in theprevious sections entitled Gold, Silver and Bronze Cover.

a) Any word or expression used with a specific meaninghas the same meaning wherever it appears. BrownhillsMotorhomes Limited will cover the person named on theWelcome Letter against loss owing to failure occurringduring the period of the warranty on those itemsspecifically listed under warranty cover. The supplying dealeris responsible for ensuring that full payment is received byCar Care Plan on behalf of the Company. Payment of thefee in full is a condition of precedent of the Company’sliability under this warranty. This warranty does not apply tovehicles used for hire and reward (e.g. taxis, self-drive hire,driving schools etc.), or for vehicles used for any kind oftimed competition or race. Any such use will invalidatethis warranty.

b) Vehicles owned, temporarily or otherwise, by abusiness formed for the purpose of selling or servicingmotor vehicles are excluded. The Company’s liability,provided that the correct fee has been paid, will besubject to the limits indicated on the Welcome Letteraccompanying this document. The cover will only becomeeffective when the payment in full has been accepted byCar Care Plan who reserves the right to decline theapplication for cover.

c) A full refund will be made where requested up to14 days after purchase assuming no claims have beenmade. After this time there will be no refund. Thewarranty is not transferable to another customeror vehicle.

d) No liability will be accepted for any mechanicalbreakdown claim notified to Car Care Plan more than14 days after the relevant fault has become apparent.

e) No repairs including the fitting of any replacement unitmay be undertaken or commenced under the terms of thewarranty unless explicitly authorised by means of a claimsauthority number in respect of agreed liability. No liabilitywill exist with regard to any claims not authorised in thisway. The labour time allowance with regard to authorisedclaims will be in accordance with the BrownhillsMotorhomes Limited Labour Time Schedules and is subjectto the cover limitations. All claims must be supported withthe relevant documentation. The Company reserves theright to examine the vehicle, subject it to expertassessment and to nominate a repairer. The result of theassessment will determine the liability subject to theclaimable limits.

f) Prior to the sale, the supplying dealer must check thevehicle to ensure that the covered components listed in

this document are in sound condition. The remainingservices must be completed at the correct time/s andmileage/s. The person named on the Welcome Letter mustretain all the VAT service invoices. Failure to service thevehicle and carry out the Annual Habitation Checkaccording to the manufacturer’s schedule may render thiswarranty invalid.

g) The mileage quoted in no way guarantees the truedistance covered by the vehicle, and is indicated only as aguide to when servicing is due. Failure to maintain theodometer (mileage recorder) in working order ordisconnecting it or tampering with it will invalidate thiswarranty. Any change of odometer (or speedometer) mustbe notified to The Company with the previous and newmileage reading within five days, by recorded delivery.

h) No claim will be accepted for any losses covered underan accidental damage or road risk policy or for any roadhazard/fire or accident damage. No liability of any kindexists in respect of third parties or bodily injury.

i) No liability will be accepted for any damage caused byneglect, corrosion, intrusion or foreign or harmful orinjurious matter, lack of servicing, overheating, freezing orabuse or to the continued use of the vehicle after a faulthas become evident or for consequential loss on thefailure of parts not covered by this warranty.

j) No liability will be accepted for any failure owing towear and tear, components incorrectly fitted or any effectof an inadequate previous repair or faults or defects at thetime of sale, or parts of faulty manufacture/design andalterations/modifications from the manufacturer’sspecifications.

k) No liability will be accepted for any damage caused bywar risks, sonic booms or nuclear radiation.l) The Company may declare void any warranty where theexact vehicle type, model age and indicated mileage is notindicated at point of purchase.

m) If it shall be established following receipt of the claimthat the conditions of the cover as laid down have notbeen fully complied with, then it is hereby expresslyagreed and declared The Company shall be released fromall liability for that particular claim.

n) If the person named in the Welcome Letter or anauthorised driver and/or a garage undertakes a claim,knowing the claim to be false and/or fraudulent regardingthe value or the amount of work or otherwise, thiswarranty shall be deemed invalid, and the right to claimreimbursement is reserved.

o) The terms and conditions of the warranty cannot bealtered or amended by any person except by specificwritten endorsement by Car Care Plan.

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p) The warranty will cover your vehicle whilst it is outsidethe UK, in Europe for up to 90 days during the period ofwarranty. If your vehicle has a breakdown in any countrylisted on page 1 of this booklet ‘Geographical Limits’, youwill be entitled to authorise a repair by any Fiat or similarreputable dealer. You will be required to pay the full costof the repair on completion and should submit a claim forreimbursement to Car Care Plan upon your return to theUK. You will need to present a bona fide VAT invoice toclaim your reimbursement.

HOW TO MAKE A COMPLAINTWe hope that you will be pleased with the servicewe provide.

In the unlikely event of a complaint, you should contactthe Administrator in the first instance on 0344 573 8029,or in writing to: The Customer Services Manager,Car Care Plan, Jubilee House, 5 Mid Point Business Park,Thornbury, West Yorkshire BD3 7AG.You can also email us at [email protected].

We abide by the Motor Industry Vehicle Warranty ProductsCode of Practice which can be found on The MotorOmbudsman website at www.TheMotorOmbudsman.org.

The Motor Ombudsman will offer free impartialinformation and if appropriate an alternative disputeresolution process in the event that you are not satisfiedwith the outcome of a concern.

For further information, you can visit The MotorOmbudsman website at www.TheMotorOmbudsman.orgor call their Information Line on 0345 241 3008.

PRIVACY AND DATA PROTECTION NOTICE

1. DATA PROTECTIONCar Care Plan Limited (the “Data Controller”) arecommitted to protecting and respecting your privacy inaccordance with the current Data Protection Legislation(“Legislation”). Below is a summary of the main ways inwhich the Data Controller processes your personal data.For more information please visitwww.view-privacy-policy.co.uk.

2. USE OF YOUR PERSONAL DATAThe Data Controller may use the personal data it holdsabout you for the purposes of providing insurance,handling claims and any other related purposes (this mayinclude underwriting decisions made via automated

means), for offering renewal, research or statisticalpurposes and to provide you with information, productsor services that you request from the Data Controller orwhich the Data Controller feels may interest you. TheData Controller will also use your data to safeguardagainst fraud and money laundering and to meet theData Controller’s general legal or regulatory obligations.

3. DISCLOSURE OF YOUR PERSONAL DATAThe Data Controller may disclose your personal data tothird parties involved in providing it with products orservices, or to service providers who perform services onthe Data Controller’s behalf. These include groupcompanies, affinity partners, brokers, agents, third partyadministrators, reinsurers, other insurance intermediaries,insurance reference bureaus, credit agencies, frauddetection agencies, loss adjusters, external law firms,external auditors and accountants, regulatory authorities,and as may be required by law.

4. INTERNATIONAL TRANSFERS OF DATAThe Data Controller may transfer your personal data todestinations outside the European Economic Area(“EEA”). Where the Data Controller transfers yourpersonal data outside of the EEA, the Data Controller willensure that it is treated securely and in accordance withthe Legislation.

5. YOUR RIGHTSYou have the right to ask the Data Controller not toprocess your data for marketing purposes, to see a copyof the personal information held about you, to have yourdata deleted (subject to certain exemptions), to have anyinaccurate or misleading data corrected or deleted, toask for a copy of your data to be provided to anycontroller and to lodge a complaint with the local dataprotection authority.

6. RETENTIONYour data will not be retained for longer than is necessary,and will be managed in accordance with the DataController’s data retention policy. In most cases theretention period will be for a period of seven (7) yearsfollowing the expiry of the contract, or the DataController’s business relationship with you, unless the datamust be retained for a longer period due to business,legal or regulatory requirements.If you have any questions concerning the Data Controller’suse of your personal data, please contact:The Data Protection Officer, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG, England.

WARRANTY TERMS AND CONDITIONS

FOR THE CUSTOMERS RECORDS ONLY

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FIRST Dealer’s Stamp

Signature

To be completed by the Servicing Agent. We certify that the correctmanufacturer’s recommended service has been completed.

DATE

MILEAGE

DATE

MILEAGE

NEXT SERVICE DUE (WHICHEVER IS SOONER)

SECOND Dealer’s Stamp

Signature


DATE

MILEAGE

DATE

MILEAGE


THIRD Dealer’s Stamp

Signature


DATE

MILEAGE

DATE

MILEAGE


SERVICE SCHEDULE & ANNUAL HABITATION CHECK

Entering the details will enable you to know when your next service or annual habitation check is due. Please note the onlyproof that servicing or annual habitation check has been carried out will be the fully detailed original service invoice/sindicating service or habitation check date/s and mileage/s. It is therefore vital that these documents are retained by you foryour protection and inspection in the event of a claim.

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BROWNHILLS MOTORHOME BREAKDOWNASSISTANCE

A POLICY TERMS AND CONDITIONS

STATUS

Brownhills Motorhomes Limited is an appointed

representative of ITC Compliance Limited which is

authorised and regulated by the Financial Conduct

Authority (their registration number is 313486) and

which is permitted to advise on and arrange general

insurance contracts.

This policy is underwritten by Inter Partner Assistance SA

(IPA) UK Branch which is fully owned by the AXA

Assistance Group. Inter Partner Assistance is a Belgian

firm authorised by the National Bank of Belgium and

subject to limited regulation by the Financial Conduct

Authority. Details about the extent of its regulation by the

Financial Conduct Authority are available from us on

request. Inter Partner Assistance SA firm register number

is 202664. You can check this on the Financial Services

Register by visiting the website www.fca.org.uk/register.

AXA Assistance (UK) Limited operates the 24-hour

motoring assistance helpline.

This insurance is governed by the laws of England

and Wales.

IMPORTANT INFORMATION

This document sets out the terms and conditions of yourcover and it is important that you read it carefully.

CANCELLATION

We may cancel this policy by giving you at least 14 days’

written notice at your last-known address if:

You refuse to allow us reasonable access to yourvehicle to provide the services you have asked for

under this policy or if you fail to co-operate with ourrepresentatives;

You otherwise stop keeping to the terms and conditions

of this policy in any significant way; or

The cost of providing this policy becomes prohibitive.

We may cancel this policy without giving you notice if,

by law or other similar reasons, we are prevented from

providing it.

If we cancel the policy under this section, we will refund

the premium paid for the remaining period of insurance,

unless you have made any claims. We can refuse to

renew any individual policy.

We may cancel this policy without giving you notice and

without refunding your premium if you:

Make or try to make a fraudulent claim under

your policy;

Are abusive or threatening towards our staff; or

Repeatedly or seriously break the terms of this policy.

If you make a valid claim before the policy is cancelled,

we will pay it before we cancel the policy.

You may cancel this policy at any time, as you received

this policy free of charge there will be no refund

of premium.

MEANING OF WORDS

Wherever the following words and phrases appear in

bold in the breakdown assistance section of this

document and in the Policy Schedule of the Welcome

Letter, they will always have the following meanings.

1. We, us, our

Inter Partner Assistance SA (UK Branch) and AXA

Assistance (UK) Ltd both of The Quadrangle,

106-118 Station Road, Redhill, Surrey RH1 1PR, UK.

2. Vehicle Policy

This policy covers breakdown assistance for the specific

vehicle (or vehicles) shown on your Welcome Letter.

These are the only vehicles that this cover applies to.

3. You, your, driver

The policyholder named on the schedule or any person

driving an insured vehicle, and any passengers in the

insured vehicle. (We will only help up to seven people,

including the driver.)


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4. Vehicle(s)

Vehicle means the private motorhome which is under

16 years of age (11 years within Europe), does not

exceed 7,500kg in gross weight, 8m in length including

the tow bar, 3m in width including the wing mirrors and

3.5m in height, insured under your policy, as shown on

the Welcome Letter, and which you have given us

details of.

Your motorhome must be permanently registered in the

British Islands and have a current MOT certificate

where applicable.

If your motorhome is over 8m in length please contact

the Administrator.

You must have paid us the appropriate costs and wemust have received these.

If your vehicle breaks down whilst towing a trailer, wewill recover your vehicle and the trailer as long as the

trailer is not more than 8m in length, 3m in height and

2.55m in width. You must carry a spare tyre and wheel,

and a key that will let us remove a wheel secured by

wheel nuts for your vehicle or trailer, if it is designed to

carry one.

5. Your Home

The last address (in the UK) you gave to Brownhills

Motorhomes Ltd as being where you permanently live or

where you keep your vehicle. You must have started

out from your home on your journey for cover to apply.

6. Breakdown

Not being able to use the vehicle because of:

• a mechanical breakdown;

• an accident;

• vandalism;

• a fire;

• a theft or an attempted theft;

• a flat tyre;

• a flat battery;

• it having no fuel; or

• putting the wrong fuel into it.

7. Territorial Limits

UK, which is Great Britain, Northern Ireland, the Isle of

Man and the Channel Islands.

For European breakdown cover (Section D only) this also

includes Andorra, Austria, Belgium, Bulgaria, Croatia,

Denmark, Finland, France, Germany, Greece, Iceland,

Italy, Liechtenstein, Luxembourg, Monaco, Netherlands,

Norway, Portugal, Republic of Ireland, Romania,

San Marino, Spain, Sweden, Switzerland, Estonia, Latvia,

Lithuania, Poland, Czech Republic, Slovakia, Hungary,

Slovenia, the Vatican City, Malta, the Republic of Cyprus,

and other islands that belong to these countries and that

are in Europe.

8. Period of Cover

The period of time which the insurance applies to that is

shown on your Welcome Letter.

9. Journey

A return trip in your vehicle between your home in the

UK and your destination abroad, within the territorial

limits, which does not exceed 90 continuous days during

the period of cover.

Luggage

Suitcases or other bags that contain personal belongings

for your journey.

The cover provided under each section is governedby the general conditions and general exclusionsshown in Sections E and F.

13

HOW TO CLAIM

To get UK emergency help, phone: 01737 334098.

You may have to pay a charge if you use a mobile

phone to call this number.

If you need Breakdown Assistance in Europe, please call:

+44 (0)1737 334098.

Text messaging is available if you are deaf, hard of

hearing or have speech difficulties. Please text the word

‘breakdown’ to +44 (0)7624 808 266.

You should have the following information available.

• The vehicle’s registration number

• Your name, home postcode and contact details

• The make, model and colour of the vehicle

• The location of the vehicle

• An idea of what the problem is

• An SOS box number (if this applies).

We will take your details and ask you to stay by the

phone. Once we have made all the arrangements, wewill contact you to advise who will be coming out to

you and how long they are expected to take. You will

then be asked to return to your vehicle.

CLAIMS LIMIT

During any 12-month period we will not be responsible

for more than two claims which arise from a common

fault on the same vehicle. We will not be responsible for

more than four claims in total for this policy.

SAFETY

Please take reasonable care at all times but stay near

your vehicle until our recovery operator arrives. Once

our operator arrives at the scene, please listen to their

safety advice. If the police are present, please tell them

that you have contacted us or give them our phone

number to call us for you.

HELP ON MOTORWAYS

If you break down on the motorway, go to the nearest

SOS emergency phone box. Ask the police to contact

the 24-hour emergency helpline on the number

shown above.

You will only be able to claim the services weprovide by contacting the emergencyhelpline number.

SECTION A – ROADSIDE ASSISTANCE

What is Covered

• If the vehicle breaks down more than one mile from

your home, we will arrange and pay for a

breakdown vehicle to come to the vehicle and ourAuthorised Operator will spend up to one hour’s

labour (where safe and legal to do so) to try to get it

working again.

• If the vehicle cannot be made safe to drive at the

place you have broken down, we will arrange for the

vehicle, the driver and passengers to be recovered

to a repairer or a destination of your choice within

15 miles of where you have broken down.

• If you lose or break your vehicle keys, we will pay

for the call-out and mileage back to our rescue

operator’s base. You will have to pay all other costs.

• We will pass on up to two messages to either yourhome or place of work to tell them about

your situation.

What is Not Covered

• You will need to pay any additional mileage over

15 miles.

• A breakdown at or within one mile from your home.

• Travel outside the UK.

• Anything mentioned in the general exclusions.

(Please see Section E.)


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SECTION B – NATIONWIDE RECOVERY IN THE UK

The cover in this section applies as well as the cover

shown in Section A. It will only apply if it is shown on

your Welcome Letter.

What is Covered

If the vehicle cannot be made safe to drive at the place

you have broken down, and cannot be repaired the

same day at a suitable local garage, we will choose the

most appropriate solution from one of the following

options, taking your circumstances into account.

Option 1: Nationwide recovery: We will take the driverand up to six passengers, together with the vehicle, to

either where you were originally travelling to or yourhome address. We will then arrange for the vehicle to be

taken to a suitable repairer for it to be repaired at yourcost, as long as this can be done in one journey.

Option 2: Overnight accommodation: We will pay the

costs for bed and breakfast for one night only. We will

pay up to £40 for each person (up to a total of £280).

Option 3: 24-hour UK hire vehicle: We will pay (up to

£100) for a hire vehicle (with an engine of up to 1600cc

for up to 24 hours). You will be responsible for returning

the hire vehicle and collecting your repaired vehicle.

You must meet the conditions of the hire-car company to

be able to hire a car.

Incapacitated Driver

As well as the benefits above, if during the journey, the

driver becomes unable to drive through injury or illness

they have gained during the journey, and there is no one

else able or qualified to drive the vehicle, we will recover

the vehicle, driver and passengers to either finish the

journey or return you to the place you were originally

travelling from. You will need to provide a medical

certificate for the driver before we provide assistance.

What is Not Covered

• Medical repatriation of the driver or other

passengers

• A breakdown at or within one mile from your home

• Travel outside the UK



SECTION C – HOMESTART IN THE UK


shown in Sections A and B.

What is Covered

• If the vehicle breaks down within one mile from yourhome, we will arrange and pay for a breakdownvehicle to come to where you are for up to one hour

to try to get the vehicle working again.

• If the vehicle cannot be made safe to drive at the

place you have broken down, we will arrange and

pay for the vehicle, the driver and up to six people

to be taken to a suitable local garage (normally within

15 miles), for it to be repaired. You must settle the

cost with the garage.

What is Not Covered

• Travel outside the UK.



SECTION D – EUROPEAN BREAKDOWN


shown in Sections A, B and C.

Journey

A return trip in your vehicle between your home inthe UK and your destination abroad, within theterritorial limits, which does not exceed 90continuous days during the period of cover.

15

D1 – BEFORE TRAVEL ABROAD STARTS

The benefits shown under Section D4 below also apply inthe UK, as long as you break down during your journey.

D2 – TOWING IN EUROPE

• If your vehicle breaks down, we will arrange for anAuthorised Operator to come to where the vehicleis. We will arrange and pay for your vehicle, thedriver and up to six passengers to be taken to alocal garage for it to be repaired. You must pay thecosts of any repairs.

• After the theft or attempted theft of the vehicle orits contents, we will pay the costs of repairing thedamage to your vehicle or pay for replacement partsup to £200, which are needed for emergencyroadside repairs to make your vehicle secure.

What is Not Covered

• Any amounts for making the vehicle secure onceyou have returned to the UK.

• Sending you home to the UK within 48 hours of theoriginal breakdown no matter what ferry or tunnelbookings for the homebound journey or pre-arrangedappointments you have made within the UK.

• Sending you home if the vehicle can be repaired butyou do not have enough money to cover the repair.

• Anything mentioned in the general exclusions.(Please see Section E.)

Before travelling, it is recommended that you consult thelaws of the country you are planning to visit. Before youtravel, you should make sure that you check thedocuments you need to carry by law.

As a guideline, we recommend you take the followingdocuments in case you need them by law in thecountries in which you might break down.

• Photocard driving licence and supporting documents

• Insurance documents

• MOT certificate

• Logbook (V5 registration document)

• If you do not own the vehicle, confirmation thatyou have the owner’s permission to drive it.

The above is not a full list and is for guidance only.

D3 – DELIVERING REPLACEMENT PARTS

What is Covered

• If replacement parts are not available locally to repair

the vehicle after a breakdown, we will arrange and

pay to have the parts delivered to you or an agreed

place as quickly as reasonably possible.

What is Not Covered

• The actual cost of replacement parts and any

customs duty. You must pay us this using a credit

card or debit card or any other payment method weagree is suitable.

• Any amount for getting parts, if the replacement

parts can be bought locally.



D4 – NOT BEING ABLE TO USE YOUR VEHICLE

What is Covered

If during your journey your vehicle breaks down and it

is not safe to drive, and it will take at least eight hours to

repair, or if it is stolen and not recovered within eight

hours, we will arrange and pay for the most appropriate

solution from one of the following options.

• Option 1: We will pay for bed-and-breakfast costs of

up to £40 for each person each day (£500 in total for

everyone in your group) while your vehicle is being

repaired, as long as you have already paid for youroriginal accommodation and you can't get yourmoney back, or

• Option 2: The cost of hiring a car while your vehicleis being repaired. We will pay up to £70 a day and £750

in total, as long as you are able to meet the conditions

of the hire-car company.


16

What is Not Covered

• The cost of fuel or lubricants you use in the

hire vehicle.

• Replacement parts.

• Any insurance you have to pay to the hire-car

company.



D5 – IF YOU BECOME ILL OR INJURED AND CAN'TDRIVE

What is Covered

• If, during the journey, the driver cannot drive because

of an injury or illness, and there is no one else able or

qualified to drive the vehicle, we will recover the

vehicle, driver and passengers to either finish the

journey or return you to the place you were originally

travelling from. You will need to provide a medical

certificate for the driver before we provide assistance.

What is Not Covered

• Medical Repatriation of the Driver or other Passengers



D6 – IF YOU CAN'T USE YOUR OWN VEHICLE TOGET HOME

What is Covered

If after a breakdown your vehicle is still not repaired or

safe to drive when it is time for you to go home, we will

pay for (reasonable) transport to get you, yourpassengers and your luggage to your home, and up to

£150 towards other travel costs in the UK while you wait

for your own vehicle. We will also pay storage charges

(up to £100) while your vehicle is waiting to be

repaired, collected or taken to the UK.

We will then choose the most appropriate solution from

the following options.

• Take your vehicle to your home or your chosen

repairer in the UK.

• Pay the cost of one rail or sea ticket (or an air ticket

if the rail or sea trip would take more than 12 hours)

for you to go to get your vehicle once it has

been repaired

What is Not Covered

• Any costs you would have paid anyway for

travelling home.

• The costs of returning your vehicle to the UK if webelieve that the cost of doing so would be greater

than the market value of your vehicle in the UK,

after the breakdown.

• The costs of returning your vehicle to the UK if

repairs can be done locally and you are not willing to

allow this to happen.



GENERAL NOTES RELATING TO EUROPE

If you break down on a European motorway ormajor road, generally we cannot help you and youwill often need to get help using the SOS phones.The local services will tow you to a place of safetyand you will have to pay for the service as soon aspossible. You can then contact us if you need morehelp. We will pay up to €100 towards the costs, butwe will only refund claims when we have receiveda valid invoice or receipt. We will pay you in linewith the exchange rate on the date of the claim.

If you have broken down in a European country during

a public holiday, many services will be closed. In these

circumstances you must allow us time to help you and

repair your vehicle. We will not be held legally

responsible for any delays in you reaching

your destination.

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GENERAL NOTES

Uninsured Services

We can provide help for faults that are not covered

under this insurance policy or where you have made the

maximum number of insured claims, or would like us to

help more than six passengers and the driver as shown

in this policy. All costs must be paid for as soon as

possible by credit or debit card.

Any monetary limits outlined in the benefits of this policy

are inclusive VAT.

SECTION E – GENERAL EXCLUSIONS THAT APPLY TOALL PARTS OF THIS POLICY

We will not cover the following.

1. Any breakdown that happens during the first

24 hours after you take out cover for the first time,

except for benefits shown under Section A, which are

available immediately.

2. The cost of fuel or any spare parts needed to get the

vehicle working again, or any costs that arise from not

being able to get replacement parts. You will be

responsible for the cost of draining or removing

contaminated fuel.

3. The cost of paintwork and other cosmetic items.

4. Labour costs for more than one hour of

roadside help.

5. Any breakdown or recovery outside the period

of cover.

6. The cost (and guaranteeing the quality) of repairs

when the vehicle is repaired in any garage the vehicle is

taken to.

7. Any costs for vehicles, which have not been

maintained and used in line with the manufacturer’s

recommendations.

8. Any call-out or recovery costs in the UK after a

breakdown where the police or other emergency

services insist on the vehicle being picked up

immediately by another organisation. You will have to

pay, by credit or debit card, any fees to store or release

the vehicle.

9. Any toll or ferry fees incurred by the driver or the

driver of the recovery vehicle whilst transporting yourvehicle unless the breakdown occurs in Europe and valid

European cover is held, in which case these fees would be

covered by the policy with the repatriation of the vehicle.

10. Help or recovery if the vehicle is partly or completely

buried in snow, mud, sand or water.

11. Damage or costs that arise from us trying to get into

the vehicle after you have asked for help.

12. Losses of any kind that come from providing, or

delaying providing, the services this cover relates to.

(For example, a loss of earnings, the cost of food and

drink and costs we have not agreed beforehand.)

13. Loss or damage to personal possessions you leave in

your vehicle.

14. Moving animals. We will decide whether or not to

move any animal from the vehicle, and if we agree to

do this, it will be completely at your own risk and cost.

15. Any costs for vehicles that have broken down or

were not safe to drive when cover was taken out.

16. The costs of getting a spare wheel or tyre for a

roadside repair if the vehicle does not have one. We will

not pay the costs of arranging for a wheel that is secured

by locking wheel nuts to be removed, if the driver is not

able to provide a key to do this.

17. The recovery of the vehicle and passengers if repairs

can be carried out at or near the scene of the

breakdown within the same working day. If recovery

takes place we will only recover to one address in respect

of any one breakdown.

18. Any costs if the vehicle has been altered for, or is

taking part in, road-racing, rallying, pace-making, speed

testing or any other competitive event.

19. Any cost that you can get back under any other

insurance policy or under the service provided by any

motoring organisation.

20. Recovering the vehicle when it is carrying more than

a driver and the recommended number of passengers

according to the manufacturer’s specifications, if there is

more weight in the vehicle than it was designed to carry

or you are driving on unsuitable ground.


18

21. Any request for service where you have not taken

remedial action within two working days after a previous

breakdown or temporary repair.

22. Recovery or assistance where the vehicle exceeds

3,500kg gross vehicle weight or 5.1m in length, 1.95m in

height and 2.1m in width. The restriction on length,

height, width and weight does not apply to motorhomes,

If your motorhome is over 8m in length please contact

the Administrator. Vehicles that have faults with electric

windows, sunroofs, wipers, heaters, de-misters or locks

not working, unless the fault happens during the course

of a journey and this affects your safety.

23. Recovery or help if the vehicle is being used to carry

commercial goods.

24. Any claim that comes from:

• any person driving the vehicle, if you know they do

not have a valid licence to drive in the UK; or

• any person driving the vehicle, if they are not

authorised by you to drive the vehicle or are not

keeping to the conditions of their driving licence.

25. Any claim that comes from a poor-quality repair or

a repair that has been attempted without our permission

during the same trip.

26. Any loss or damage caused to the vehicle or any

loss or cost arising from or contributed to by:

• ionising radiation or radioactive contamination from

any nuclear fuel or from any nuclear waste which

results from burning nuclear fuel; or

• the radioactive, toxic, explosive or other dangerous

properties of any nuclear machinery or any part of it.

27. Loss or damage caused by war, revolution or any

similar event.

28. Delays or failure in delivering service to you due to

any extraordinary event or circumstance which is outside

our reasonable control, such as severe

weather conditions.

29. Mobile phone, phone call and postage costs are not

covered under your policy in any circumstances.

30. If you put the wrong fuel in your motorhome, youwill be entitled to recovery only as shown in Section A.

31. Any costs relating to the trailer if the trailer is not

attached to the vehicle at the time of the breakdown.

SECTION F – GENERAL CONDITIONS APPLYING TOALL PARTS OF THIS POLICY

1. During any 12-month period we will not be

responsible for more than two claims which arise from

a common fault on the same vehicle. We will not be

responsible for more than four claims in total for a

vehicle policy. If you need our help for more than the

number of claims allowed on your policy in a 12-month

period of cover or more than twice for the same fault on

the same vehicle, you will have to pay for the services

we provide. We will ask for a credit-card number or

debit-card number before we help you.

2. The vehicle must be permanently registered in the

UK and, if appropriate, have a current MOT certificate

and valid road fund licence. The vehicle should be kept

in a good condition and have been serviced regularly in

line with the manufacturer’s recommendations. It must be

less than 16 years old since first registration (11 years

since first registration if you want help within Europe).

3. We can ask for proof of outbound and inbound

travel dates.

4. If we arrange for temporary roadside repairs to be

carried out after damage to the vehicle, or we take the

vehicle to the place you have chosen, we will not be

legally responsible for any more help in the same incident.

5. We have the right to refuse to provide a service if

you or your passengers are being obstructive in allowing

us to provide the most appropriate help or if you or

they are abusive to our rescue controllers or ourrecovery operators.

6. We will not pay you any benefit unless you contact

us using the emergency phone numbers provided. Youmust not try to contact any agent or repairer direct.

7. You are responsible for keeping the vehicle and its

contents safe, unless you are not able to or you have an

arrangement with us or our agent. You must be with

the vehicle at the time we say we expect to be there.

19

8. You must quote your policy number when you call

for help and have the relevant documents needed by the

repairer, recovery specialist or our chosen agent.

9. You will have to pay the cost of moving the vehicleor a repair vehicle coming out to you if, after asking for

help which you are entitled to, the vehicle is moved or

repaired in any other way, or you have provided location

details which are incorrect. The payment must be by

credit or debit card.

10. We are not responsible for any actions or costs of

garages, recovery firms or emergency services carrying

out work or acting on your instructions or the

instructions of any person acting on your behalf. You are

responsible for ensuring the quality of any repair.

11. If we pay a claim under any cover provided by this

insurance, we will be entitled to ask for all reasonable

help from you to take action in your name to get back

our costs from another organisation.

12. The vehicle must carry a serviceable spare tyre and

wheel for the vehicle and any caravan or trailer attached

to the vehicle, including the means to release the spare

tyre from your vehicle. We will not cover any services

including recovery to a garage or any costs incurred as

a result of you failing to do so. This condition does not

apply if the vehicle is not designed to carry a spare

wheel. If the vehicle is not designed to carry a spare

wheel, you will need to carry the appropriate aerosol

repair kit.

13. We have the right to choose a suitable garage that

can carry out a repair, which you must pay for, as long as

the garage can carry out the repairs within the time limits

we have given. You must make the payment by credit or

debit card.

14. If you agree to a temporary roadside repair, you will

be responsible for any costs or any damage to the

vehicle it suffers if you continue to drive the vehicle as

if a permanent repair had been carried out. Youacknowledge that a temporary roadside repair is aimed

only to allow you to drive the vehicle to a suitable

facility so a permanent repair can be carried out.

15. If the vehicle needs to be taken to a garage after a

breakdown, the vehicle must be in a position that

makes it reasonable for a recovery vehicle to pick it up.

If this is not the case, you will have to pay any specialist

recovery fees by credit or debit card.

16. You will have to pay, by credit or debit card, for any

parts or other products used to repair the vehicle.

17. We will not arrange for help if we think that it

would be dangerous or illegal to repair or move

the vehicle.

18. If you are covered for breakdown by any other

insurance policy or warranty, you must tell us.

19. If you are not willing to accept our decision or ouragents’ decision on the most suitable type of help, wewill not pay more than £100 for any one breakdownand you will be responsible for any other costs due in

recovering and repairing your vehicle.

20. We cannot guarantee that hire cars will always be

available and we are not responsible if they are not

available. We cannot guarantee that there will be tow

bars, bike racks, roof boxes, or other accessories

included. You must meet the conditions of a hire-car

company to hire a vehicle.

21. This insurance contract is between you and us. Any

person or company who is not involved in this insurance

policy has no right under the Contracts (Right of Third

Parties) Act 1999 to enforce any condition of this

insurance policy. This does not affect any other rights

another organisation has apart from under that act.

22. We will not provide cover, pay any claim or provide

any benefit if doing so would expose us to any sanction,

prohibition or restriction under United Nations resolutions

or the trade or economic sanctions, laws or regulations of

the European Union, United Kingdom or United States

of America.


20

OUR PROMISE

We want to give you the best possible service. If you are

not happy with our service, the procedure below explains

what you should do.

COMPLAINTS PROCEDURE

You can write to:

Customer Relations Manager, Inter Partner Assistance,

The Quadrangle, 106-118 Station Road, Redhill,

Surrey RH1 1PR, UK.

Or, you can phone 01737 815215.

[email protected].

We will deal with your dissatisfaction as soon as we can

and try to reach an amicable resolution.

If we are unable to reach a resolution within eight

weeks or if you are not happy with our resolution, youmay have the right to refer the matter to the Financial

Ombudsman Service by writing to: Financial Ombudsman

Service (FOS). Their address is: Exchange Tower,

London E14 9SR. Telephone 0800 023 4567.

Email: [email protected],

Website: financial-ombudsman.org.uk.

These procedures do not affect your right to take

legal action.

Details on how to take your complaint to the Financial

Ombudsman Service can also be found on the Online

Dispute Resolution (ODR) platform

https://ec.europa.eu/consumers/odr, which has been set

up by the EU Commission.

FSCS

We are a member of the Financial Services Compensation

Scheme (FSCS). The FSCS offers protection for customers

of financial services firms. You can get more information

at www.fscs.org.uk.

DATA PROTECTION

Details of you, your insurance cover under this policy

and claims will be held by us (acting as data controllers)

for underwriting, for providing breakdown assistance,

for policy administration, claims handling, complaints

handling, sanctions checking and fraud prevention

purposes, subject to the provisions of applicable data

protection law and in accordance with the assurances

contained in our website privacy notice (see below).

We collect and process these details as necessary for

performance of our contract of insurance with you or

complying with our legal obligations, or otherwise in ourlegitimate interests in managing our business and

providing our products and services.

These activities may include:

a) use of sensitive information about the health or

vulnerability of you or others involved in yourbreakdown assistance claim, in order to provide the

services described in this policy,

b) disclosure of information about you and yourinsurance cover to companies within the AXA group of

companies, to our service providers and agents in order

to administer and service your insurance cover, to

provide you with breakdown assistance, for fraud

prevention, to collect payments, and otherwise as

required or permitted by applicable law;

c) monitoring and/or recording of your telephone calls

in relation to cover for the purposes of record-keeping,

training and quality control;

d) obtaining and storing any relevant and appropriate

photographic evidence of the condition of your vehicle

which is the subject of the claim, for the purpose of

providing services under this policy and validating yourclaim; and

e) sending you feedback requests or surveys relating to

our services, and other customer care communications.

We will separately seek your consent before using or

disclosing your personal data to another party for the

purpose of contacting you about other products or

services (direct marketing). Marketing activities may

include matching your data with information from public

sources, for example government records of when yourMOT is due, in order to send you relevant

communications. You may withdraw your consent to

marketing at any time, or opt-out of feedback requests,

by contacting the Data Protection Officer (see contact

details opposite).

We carry out these activities within the UK and both

within and outside of the European Economic Area (the

European Union plus Norway, Liechtenstein and Iceland)

and Switzerland, across which the data protection laws

provide a similar level of protection.

By purchasing this policy and using our services, youacknowledge that we may use your personal data, and

consent to our use of sensitive information, both as

described above. If you provide us with details of other

individuals, you agree to inform them of our use of their

data as described here and in our website privacy notice

(see below).

You are entitled on request to a copy of the information

we hold about you, and you have other rights in

relation to how we use your data (as set out in ourwebsite privacy notice – see below). Please let us know

if you think any information we hold about you is

inaccurate, so that we can correct it.

If you want to know what information is held about youby Inter Partner Assistance or AXA Assistance, or have

other requests or concerns relating to our use of yourdata, please write to us at:

Data Protection Officer

The Quadrangle

106-118 Station Road

Redhill RH1 1PR

UK.

Email: [email protected].

Our full data privacy notice is available at:

www.axa-assistance.co.uk. Alternatively, a hard copy is

available from us on request.

Brownhills Motorhomes LimitedRegistered in England No. 02999408 Reg. Office: A1/A46 Junction, Newark NG24 2EA

Tel: 01636 704201 Fax: 01636 670522 Website: www.brownhills.co.uk Email: [email protected]

CCP 10442PB09412 – 08/19

Documents

Brownhills Approved Warranty · gears, clutches, brake bands, valve block, governor, oil pump, bearings and bushes, servo, drive plate, transfer gears, transmission control unit (TCU),