26th May 2020MilanFifth edition

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Boosting customer experiencecombining analytics and immersive tech

Customer eXperience Now is the privileged meeting point between operators selling products/services to the public and providers of “disruptive technologies”.

Thanks to the presence of big players, technological insights and live experience, CX Now will allow you to identify the most useful tools to transform all the interactions with the customers in engagement enhanced by the digital technologies and to supply the same customer experience level, both on-line and on-site.

Disruptivetechnologiesmeet CX

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The digital transformation occurred in companies in the recent years has given a decisive boost to the upgrade of Customer eXperience strategies.

Thanks to emerging technologies such as IoT, blockchain, machine learning, 5G and cloud, brands have the opportunity to interact with customers like never before by offering more engaging, rich and personalized experiences through all the touchpoints, both online and offline, with an omnichannel and phygital approach.

The development of artificial intelligence and immersive technologies like AR, VR, VOICE INTERACTION, are bringing the Customer eXperience to the next level.

CX nextbig thing?

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TechnologyConferenceTrack

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The deeper knowledge of the customer is vital to offer him a hyperpersonalized, comfortable and seamless journey. For this purpose it is indispensable to collect data from different channels and analyse them to package for each customer the right message at the right moment, through the right touchpoint.

Today the data is at the center of the CX strategies.

Data-driven CX

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We are customer-centricity fans

From your feedback emerged the necessity to maximize the moments of interaction between the participants. Therefore, we add in the agenda the CLOSE-UPMEETING format: thematic working groups to share and exchange comments and questions around a table, moderated by an expert, on the issuesthat emerged during the day in the perspective ofbusiness implementations.

CLOSE UPMEETING

New Format

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CX Now offers to the companies the chance to present their digital interactive solutions to the audience and show them how they can offer their client an amazing Customer Experience.In the CX SQUARE you can install your products to “digitally” engage the public and concretely demonstrating the functionality of your innovative solutions.

Show the power of the Customer Experience.

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CX SQUARE DEMO AREA

The collaboration with startups has long characterized the process of digital innovation of large companies, in order to make it sharper and faster.

CX Now will present the Open Innovation as a tool for the introduction of digital innovation in store and online, offering insights on possible ways of collaboration and promoting the meeting between startups, companies and investors.

OpenInnovation

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CX Now shows the potential of customer experience not only for the retail and GDO industry, but for any sector or “place” where it is possible to make the customer live a great purchasing experience with the help of innovative technologies.

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CX iseverywhere

TRAIN STATIONS AIRPORTSCRUISES

EXHIBITIONS / TRADESHOWS / FESTIVALS

THEME PARKS /STADIUMS /SPORT FACILITIES

BANKS AND INSURANCES /SHOWROOMS /CAR DEALERS

HOTELS /RESORT AND VILLAGES

GYMS /LIBRARIES

HISTORIC CITY CENTERCOMMERCIAL DISTRICTS

Companies interested in improving their strategies of customer experience and suppliers proposing the most innovative solutions and developing valuable projects to support these companies in their path inside of the UX world.

>> Are you a retailer, end user company, PA or startup? Ask for your free ticket to segreteria@cxnow.it

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Target RETAILERS /GDO

DESIGNERS / ARCHITECTS

END-USER COMPANIES

TECHNOLOGIESSUPPLIERS

LOCALPUBLICADMINISTRATION

STARTUPS

Sponsors and partners of previous editions

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Selection of companies fromprevious editionsA2A ENERGIAABBACEA ENERGIAAEROPORTO G. MARCONIAGOSAIGALIBABA GROUPAMAAREXPOARTSANAATAHOTELSAUBAYAUCHAN RETAIL ITALIAAUTOGRILLAW LABAXIS COMMUNICATIONSBANCO BPMBANDYERBATABENETTON GROUPBOCCONIBPER BANCABRICOCENTERBSP PHARMACAUTICALBT ITALIACARREFOURCENTRO MEDICO SANT’AMBROGIOCERVEDCLOUDITALIACOMARCHCONAD ADRIATICOCOSTA CROCIERE

CREDITO EMILIANODECATHLONDEICHMANNDIGITAL MAGICSE.ON ENERGIAELECTROLUXENELEOLOEPSON ITALIAESRIETTEURONICS ITALIAFABERFARMA REGNOFASHION TECHNOLOGY ACCELERATORFASTWEBFERRARIFINIPERGAMESTOPGENERAL ELECTRICGENERALIGIVIGOODYEAR DUNLOP ITALIAGRUPPO MIROGLIOHANWHA TECHWINHITACHI SYSTEMS CBTHONEYWELLHYUNDAI MOTOR COMPANY ITALYIBMIKEA ITALIA RETAILIL CENTRO ARESEINTHERA -GRUPPO MONDADORI

KANTARKIDILIZ GROUP ITALYKRAFTHEINZ COMPANYLA RINASCENTELARGO CONSUMOLASTMINUTE.COMLEGO ITALYLEROY MERLINLG ELECTRONICS ITALIALIFEDATALIFERAYLOTTOMATICAMAX&COMEDIA MARKETMILANO SERRAVALLE –MILANOTANGENZIALIMOLESKINEMORELLATOMSC CRUISEMUSEO STORICO ALFA ROMEONARAINESPRESSO ITALIANANTT DATAOCTOTELEMATICSOPEN REPLYORACLEPANERAIPARDGROUPPAYPALPIAGGIOPOLITECNICO DI MILANOQC TERME

REALTÀRED BULLRELATECHRFID GLOBAL BY SOFTWORKRTL 102.5SALMOIRAGHI E VIGANO’SAN BABILA STORESEA AEROPORTISERI JAKALASHOPFULLY -DOVECONVIENESISALSKY ITALIASPACESPX LABTELEPERFROMANCE ITALIATENACTA GROUPTHUNTIMTNT GLOBAL EXPRESSTOURING DIGITALUL INTERNATIONAL ITALIAUNIEUROUNILEVERUNITED VENTURESUSERBOTVIASAT GROUPVIRGIN PALESTREVODAFONEXEROXYOUR VOICE

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How toparticipate

>>

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How toparticipateCX Now is a great stage to present your innovative technological solution to a selected audience in a B2B context.To be protagonist of this event and make the most of this unique opportunity become SPONSOR!

Request our sponsorship packages, we will be glad to study a suitable offer that meets your needs.

>> Book your package within 15th decemberEARLY BRID: 15% discountREBOOKING: 20% discount

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Innovability dal 2000 è il punto di riferimento italiano della filiera di operatori nel settore delle tecnologie digitali “disruptive” - in particolare M2M / Internet of Things, Robotics, Wearable e Wireless - e organizzatore di manifestazioni fieristiche, eventi, convegni e seminari formativi che offrono occasioni di dibattito, confronto, scambio commerciale e networking tra aziende, istituzioni e mercati. 3.500

SPEAKER INVITATI

150+ PARTNERSHIP REALIZZATE

2.000+ CLIENTISERVITI

40.000 CONTATTI

ARCHIVIATI

250+ EVENTI

ORGANIZZATI

150.000 VISITATORI

GESTITI

Innovability S.r.l.Via Giuseppe Sartirana, 14, 20017 Rho MI Tel. +39 02 8715 6782 • Fax +39 028715 3194 • E-mail: segreteria@innovability.it • www.innovability.it

>> Contattaci

WELCOME

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Since 2000 Innovability has been the reference point for all the players in the digital “disruptive” technologies field – such as M2M / Internet of Things, AI & Robotics, Blockchain, Wearable e AR/VR. Innovability is the organizer of trade shows, events, conventions and workshops, which offer occasion for debate, commercial exchange and networking among companies, institutions and market stakeholders.

>> Contact us

Innovability S.r.l.Via Giuseppe Sartirana, 14 20017 Rho (MI)Tel. +39 02 8715 6782 • Fax +39 028715 3194 • E-mail: segreteria@innovability.it • www.innovability.it

40.000 Contacts in

the database

2.000+ Clients

250+ Organized

Events

3.500 Speakers

150.000 Attendees

150+ Partnerships

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