British Airways 'Worst Airline for Baggage Problems' - BBC News

7/25/2019 British Airways 'Worst Airline for Baggage Problems' - BBC News

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4 June 2010 Business

ritish Airways 'worst airline for baggage problems'

BA strongly disputes the survey's findings

K passengers travelling with major airlines experience the most baggage problems

hen flying with British Airways, a survey has claimed.

ne in 3.8 BA passengers have had their luggage lost, damaged, or delayed in the past five

ars, said the study by insurance company LV.

A said thefigure was "complete rubbish".

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he Air Transport Users Council (AUC) found BA's baggage care was low in its last survey,

though this was in 2007.

he AUC's figures put BA second worst in terms of its baggage performance after TAP Air

ortugal. However, these show the bags of just 2.6 passengers in 100 were delayed - although

e data does not specify whether bags were lost or damaged as well as delayed.

so, in 2007 strict new security rules were being enforced, limiting the number of bags allowed

the cabin to one - something that put an extra strain on baggage handling systems.

he AUC says it can no longer collect reliable figures, not least because airlines are under no

bligation to give them out.

V said that its survey of 2,007 passengers showed that Virgin Atlantic was the next worst

erforming.

said one in 8.3 Virgin passengers reported experiencing luggage problems.

third place was Dubai-based Emirates, with one in nine passengers claiming to have been

fected, followed by Easyjet, one in 11.1, and Ryanair, one in 12.5.

o evidence'

he survey said that overall 29% of UK air passengers had experienced a baggage problem

uring the last five years.

here is absolutely no evidence to suggest that a quarter of BA passengers have experienced

st or delayed baggage over the last five years," said a BA spokeswoman.

he added that the airline's baggage performance had "dramatically" improved since Heathrow

erminal Five opened in 2008.

A was beset with baggage problems at the terminal in its first days of operation.

ontinuing strikes

A's poor showing in the survey comes as the airline's striking cabin crew workers return to

ork for just one day on Friday before the third five-day walkout begins on Saturday.

embers of the Unite union are taking industrial action over pay, working conditions and staffing

vels.

hey also want to see travel perks reinstated for striking workers, and disciplinary action against

hers called off.

he two sides appear to be no closer to reaching an agreement, and Unite has threatened to

allot for further strike action in July.

he strike is costing BA 7m per day, and has hit passenger numbers, which were down 14.2%


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May.

the strike from Saturday does go ahead, BA says it aims to operate 80% of long-hall flights

om Heathrow, and 60% of short-haul services.

departures from Gatwick and London City airports continue to be unaffected.

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British Airways 'Worst Airline for Baggage Problems' - BBC News