Bringing Human Services into the 21st Century -- the Role of Change Management

Tracy L. Wareing,

Executive Director

Co-hosted Webinar with Harvard Kennedy

School Ash Center

April 22, 2013

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© American Public Human Services Association. All rights reserved.

Gainful Employment & Independence

Stronger Families, Adults, & Communities

Healthier Families, Adults, &

Communities

Sustained Well-being of Children & Youth

What is the Desired Future State? A Human Services System that is: • person- and family-centered • integrated • modern, cost-effective, and based on the most current business models • accountable for meaningful results through data sharing and data

analytics • focused on long-term, sustainable, positive outcomes rather than

bureaucratic compliance, and • funded in ways that sustainably support and incentivize these goals

© American Public Human Services Association. All rights reserved.

The Human Services Value Curve

Antonio M. Oftelie. The Pursuit of Outcomes: Leadership Lessons and Insights on Transforming Human Services: A Report

from the 2011 Human Services Summit on the Campus of Harvard University. Leadership for a Networked World. 2011.

Moving To A Generative State

How Do We Get There? • move beyond traditional governance lines and advance a shared agenda

with other public sector partners, the private non-profit sector, and businesses

• meet our customers where they are, doing so with modern marketplace tools, and actively engaging them in their own success

• allow for thoughtful but aggressive adopt ion of innovations • build on the many known successes of leading states and communities • eliminate outmoded policies and business practices

© American Public Human Services Association. All rights reserved.

Focus on Organizational Effectiveness

© American Public Human Services Association. All rights reserved.

Define

Performance & Capacity

Assess

Plan Implement

Monitor

The DAPIM™ Model: A “Flywheel”

Operate within a 21st Century Business Model

© American Public Human Services Association. All rights reserved.

Common Vision of an Integrated System operating

a Modern Marketplace Experience

© Cari DeSantis 2012

Shared Governance assuring strategic

direction, oversight, and accountability

© American Public Human Services Association. All rights reserved.

Adaptive leaders in the human services sector:

oKnow the organization and its place in the larger eco-system oAnticipate what is coming down the pike oAre barrier-busters oAre disruptive oHelp others see the benefits of change in the good that will be preserved oAre agile and able to adjust midcourse oEmpower leaders at all levels

Concept pioneered by Ron Heifetz, founder of the Center for Public Leadership at the Harvard Kennedy School

Develop and Draw on Adaptive Leadership

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© American Public Human Services Association. All rights reserved.

For more information, visit our website at www.aphsa.org or

contact Tracy at twareing@aphsa.org