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Jeppesen FliteDeck Pro Administration Guide

Jeppesen55 Inverness Drive East

Englewood, Colorado 80112-5498

Jeppesen 2014All Rights Reserved

Revision 1.0September 2014

This document supports the following application:

• Jeppesen FliteDeck Pro 8.1

Copyright © 2014 Jeppesen, All rights reserved.

Except as otherwise provided and authorized in a written agreement between both Jeppesen and your company, Jeppesen's copyrighted information and materials may not be processed, reformatted, reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, whether electrical, mechanical, photocopying, recording or otherwise, without prior written permission of Jeppesen.

Windows 8 and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Product or brand names may be trademarks or registered trademarks of their respective owners.

Contents

1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Training and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 Release Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Release Identification Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Operating System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Hardware Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connectivity Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

What’s New in FliteDeck Pro 8.1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3 Installing and Activating FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Activating FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

4 Troubleshooting FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Escalation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Quick Resolution Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unable to Perform an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unable to Use Registration Information on Another Device . . . . . . . . . . . . . . . . . . 12

Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Verifying Whether a Recipient is Assigned to a Distribution Group in JDM Pro . . . 13

Exiting FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Deactivating FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Uninstalling and Reinstalling FliteDeck Pro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Understanding Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

© 2014 Jeppesen, All Rights Reserved FliteDeck Pro Administration Guidev

FliteDeck Pro Administration Guide © 2014 Jeppesen, All Rights Reservedvi

CHAPTER 1

Introduction

This guide provides basic troubleshooting information and customer configuration information for system administrators who support the Jeppesen FliteDeck Pro app for Windows 8.1

This chapter contains the following topics:

• Intended Audience

• Training and Documentation

• Technical Support

Intended AudienceThis guide is for the following audiences:

• Administrators who manage data updates for Jeppesen FliteDeck Pro for Windows 8.1

• Support specialists

• Anyone who installs, integrates, deploys, or services Jeppesen FliteDeck Pro for Windows 8.1

Training and DocumentationJeppesen provides detailed, task-oriented user training and documentation for FliteDeck Pro for Windows. In addition to this document, the documentation suite includes the following resources:

• User Guide

• eLearning

• Release Notes

Technical SupportJeppesen provides 24/7 global technical support services. Contact the Jeppesen 24-hour Global Support and Control Center (GSCC):

USA

• 303-328-4585

© 2014 Jeppesen, All Rights Reserved FliteDeck Pro Administration Guide1

Introduction

Western Hemisphere

• 1-800-538-7526

• 303-328-6830

Eastern Hemisphere

• +44-12-93-842-406

• +49-61-02-508-450

Pacific Basin

• 1-800-256-181

• +61-7-3124-8250

Email

• [email protected]

FliteDeck Pro Administration Guide © 2014 Jeppesen, All Rights Reserved2

CHAPTER 2

Release Summary

Jeppesen FliteDeck Pro is continuously modified to be fully compatible with the Windows 8.1 operating system.

Release Identification InformationJeppesen FliteDeck Pro version 8.1.

Operating System RequirementsThe minimum operating system requirement for FliteDeck Pro 8.1 is Windows 8.1.

Hardware SupportedJeppesen FliteDeck Pro is supported on the Windows Surface 2 tablet.

Jeppesen has tested FliteDeck Pro 8.1 for compatibility with the following Windows 8.1 devices:

• Microsoft Surface 2 tablet

NOTE Jeppesen has not tested FliteDeckFliteDeck Pro for compatibility with devices that are not manufactured by Microsoft.

Connectivity ConsiderationsFliteDeck Pro requires a reliable Wi-Fi or cellular internet connection to download data updates and to activate the application. The time necessary to download and install initial data and subsequent updates depends on the speed of the internet connection and the size of your data coverage area.

To determine aircraft position (for moving map and ownship functions), the Windows device must be paired with a third-party GPS receiver. If the GPS receiver is Bluetooth-enabled, it must support the RFCOMM serial service, which is necessary to provide NMEA data.


Release Summary

What’s New in FliteDeck Pro 8.1Release 8.1 includes multiple changes that directly enhance the user experience, in addition to a variety of change requests that address software issues. See the Release Notes documentation for a comprehensive list of the change requests included in the 8.1 release, along with a list of known issues.

The following table describes changes that directly enhance the user experience:

Table 2-1 FliteDeck Pro 8.1 Enhancements

Enhancement Description

Easier access to brightness adjustment Users can now tap a button on the toolbar to access the device’s settings menu, which includes a brightness slider.

Day/Night Theme Users can now alternate between day theme and night theme by tapping the Brightness button to reveal the Night Theme switch. By default the app appears in Day theme.

GPS Users can now pair the device with a third-party GPS receiver. When the app senses GPS availability (and other app settings are appropriately configured), the GPS Status button appears. By tapping the button, users can view current ground speed, GPS altitude, last position received, and accuracy status.

Moving Map If the device is paired with a GPS receiver, users can now specify whether to enable the moving map. When the moving map is enabled, the map moves to reflect the route of flight.

North Up/Track Up If the device is paired with a GPS receiver and the Enable Moving Map option is set to On, users can tap the North Up/Track Up button to display the map accordingly.

Ownship Symbol on Enroute Map If the device is paired with a GPS receiver and the Enable Moving Map option is set to On, an ownship symbol (sometimes referred to as a “spotter”) appears on the map. The ownship symbol corresponds the aircraft’s position on the map.

Present Position With Ownship displayed, users can now tap the Present Position button to recenter the map underneath the Ownship symbol if the map has been panned.


What’s New in FliteDeck Pro 8.1

Ownship Symbol on Airport Diagram If the device is paired with a GPS receiver and the Display Ownship on Airport Diagram option is set to On, an ownship symbol appears on the airport diagram. The ownship symbol corresponds the aircraft’s position on the airport diagram.

Show Taxi Diagram on Landing Users can now specify whether the app displays the taxi diagram when the aircraft lands. If users enable the option, they also specify the speed (from 30 to 80 knots) at which the aircraft switches from the Enroute view to the taxi diagram.

Chart Highlighting Users can use their finger to draw “highlights” on any terminal chart. When the highlighting feature is invoked, the user’s finger acts as a highlighting pen.

Double-Tap to Zoom Out Users can double-tap one finger to zoom out to the full extent of the route (in Enroute view) or to the full extent of the chart (in Terminal Charts view).

One- and Two-Finger Swipe Users can use one- and two-finger swipes to perform different tasks:

• Use a one-finger swipe to pan the enroute map and terminal charts. Users also use one finger to scroll through the chart clip when the number of charts extends beyond the edge of the screen.

• Use a two-finger swipe to flip through the selected terminal charts and change which chart appears. Depending on zoom level, users might need to pan to the edge of the chart to swipe to the next chart.

Table 2-1 FliteDeck Pro 8.1 Enhancements (continued)

Enhancement Description


Release Summary


CHAPTER 3

Installing and Activating FliteDeck Pro

This chapter describes how to install FliteDeck Pro onto a single Windows device. If your organization uses a Mobile Device Management (MDM) service provider (sometimes called a “kitting provider”) to deploy software onto multiple distributed devices, refer to your service provider’s documentation.

Installing FliteDeck ProBefore you install FliteDeck Pro 8.1 onto a Windows tablet device, ensure the following conditions:

• The operating system on the device is Windows 8.1.

• The device has at least 8 GB of hard disk space available.

• You must determine whether the device operating system is 32-bit, 64-bit, or ARM-based.To determine the operating system type, access Control Panel > System and Security > System.

• You must have a Microsoft developer license or the device must have a Microsoft Sideloading Product Activation key.

• If you use a Microsoft developer license, the device must be connected to the Internet.

- For information about obtaining a Microsoft developer license, refer to the following Microsoft article:http://msdn.microsoft.com/library/windows/apps/hh974578.aspx

- For information about configuring the device to enable apps to be sideloaded and for obtaining a sideload key, refer to the following Microsoft article:http://technet.microsoft.com/en-us/library/dn613835.aspx

NOTE If the device does not have a sideload key associated with it, Jeppesen recommends that you acquire a Microsoft developer license. As of March 2014, individual licenses are free of charge and are valid for 30 days. You can renew licenses at no charge.

FliteDeck Pro is available as a sideload package, and is distributed as either a folder or a .zip file.

To install FliteDeck Pro:

1. Tap the Desktop tile to access the Windows Desktop.


http://technet.microsoft.com/en-us/library/dn613835.aspx

http://technet.microsoft.com/en-us/library/dn613835.aspx


2. Navigate to the location that contains the sideload package. The sideload package can be on the device or on external media. If the package is on external media, Jeppesen recommends copying it onto the device and installing from the device location.

3. If the sideload package was delivered as a .zip file, unzip the package.

4. Open the sideload package folder, and then open the subfolder that corresponds to the system:

5. Right-click the Add-AppDevPackage file.

6. Select Run with PowerShell.

7. In Windows PowerShell, follow the prompts to install the app, and note the following:

• If your system is not configured with a Sideloading Product Activation Key, Windows PowerShell prompts you to supply your developer credentials.

• Windows PowerShell might prompt you to supply your device Administrator credentials.

• Windows PowerShell notifies you when the installation is complete.

8. To start FliteDeck Pro, from the Start view (Tile view), swipe upward from the bottom to access All Apps, and then tap the FliteDeck Pro tile.

Activating FliteDeck ProIf you attempt to run FliteDeck Pro and it is not activated, the app displays a message that indicates a missing activation link. Until you activate the app, you can run FliteDeck Pro only in Demo mode.

To activate FliteDeck Pro:

1. Locate and open the activation email message for FliteDeck Pro. If you have trouble locating the message, search for the following sender in your email client.:[email protected]

2. Copy the link into your browser.FliteDeck Pro displays the Activation screen.

3. Tap Activate.FliteDeck Pro displays the Updates screen, which enables you to load your subscription data. Subscription data includes:

• Terminal Charts.

• Enroute Data.

• Manuals.

If the device is… Open the subfolder that ends with…

32-bit or 64-bit x86

ARM ARM


Activating FliteDeck Pro

4. Tap Update.The update process can take several minutes. The amount of time necessary to download and perform an update depends on the speed of the internet connection and the size of the coverage area. You cannot cancel or pause the update process.

5. When the update process is complete, tap Close.




CHAPTER 4

Troubleshooting FliteDeck Pro

This chapter describes basic FliteDeck Pro troubleshooting guidelines.

Escalation GuidelinesIf you are unable to resolve an issue by using the resources in this guide, you can escalate the issue to Jeppesen Technical Support, as described in Chapter 1.

Gather as much of the following information as you can. By providing this information, you help to ensure a rapid resolution.

First, determine whether the issue is reproducible on a test device. If so, provide Technical Support with the following information:

• Recipient name.

• Complete description of the issue, including a detailed workflow that led up to the issue. If possible, include screen captures or video (or both) of the issue.

• Error codes, if any.

• Detailed description of the device, including device settings. For example, determine the following:

- Sleep Mode setting

- Display Lock setting

- Enroute View settings, including moving map and ownship

- Terminal Charts View settings, including ownship

- Application version number and build number

• Type of network—such as Wi-Fi or cellular:

- If Wi-Fi, describe the location from which the network is accessing data—for example, hotel, FBO, or home.

- If cellular, specify whether 3G or 4G.

• Type of third-party GPS receiver



Quick Resolution GuidelinesThis section provides instructions to help you rapidly resolve issues. Links to expanded instructions and processes are indicated where necessary.

Unable to Perform an Update

1. If an error message appears, see Error Codes for common error messages and resolutions.

2. Verify that the device is connected to a strong Wi-Fi or cellular signal.

• Ensure that the device is not in Airplane mode. To do so, tap Settings, and then tap the Wireless Network icon. Make sure that Airplane mode is set to OFF.

• After you verify that the device is connected to a Wi-Fi or cellular signal, open a browser session and verify that the device can access a typical internet page. For example, some public and hotel Wi-Fi connections indicate a connected status, but do not provide a functional internet connection to the device.

3. If problems persist, exit, and then restart FliteDeck Pro. See Exiting FliteDeck Pro.

4. If problems persist, restart the device.

• Open the Settings charm.

• Then tap the Power icon and choose Restart.

5. If problems persist, deactivate, and then reactivate FliteDeck Pro. Before you deactivate FliteDeck Pro, make sure that the device has an active and stable internet connection and power source. After you restart FliteDeck Pro, it automatically accesses your registration information and prompts you for an initial data update. For more information about deactivating FliteDeck Pro, see Deactivating FliteDeck Pro.

6. If all previous attempts do not resolve the issue, as a last resort, you can uninstall and reinstall the app. Before you uninstall FliteDeck Pro, be sure to deactivate it.

• To uninstall the FliteDeck Pro app, access the Tile view; then press and hold the FliteDeck Pro tile. A row of options appears at the bottom of the screen. Choose Uninstall. When you uninstall the app, the system retains your registration information.

• Follow the instructions in the Installing FliteDeck Pro chapter to reinstall the app. After you reinstall the app, FliteDeck Pro automatically registers according to your existing registration information and prompts you for an initial data update.

Unable to Use Registration Information on Another Device

Each FliteDeck Pro activation link is applicable to a specific device. Activation links cannot be shared on multiple devices. If a user attempts to activate FliteDeck Pro on a second device, FliteDeck Pro becomes active on that device. However, if the user attempts to use Application Manager on the previously registered device, FliteDeck Pro displays an error message. To resolve the issue, deactivate the application on both devices and reactivate the software on only one device.


Troubleshooting Procedures

Troubleshooting ProceduresThis section provides detailed instructions for resolving the issues that appear in the Quick Resolution Guidelines section.

Verifying Whether a Recipient is Assigned to a Distribution Group in JDM Pro

To verify whether a recipient is assigned to a distribution group:

1. Log on to JDM Pro:https://jdmp.jeppesen.com

2. Under the Recipients tab, select the Ungrouped category.The recipients that appear on the right are not assigned to a distribution group.

3. Assign the recipient to the appropriate distribution group.

Exiting FliteDeck Pro

To exit FliteDeck Pro and stop all processes associated with it:

1. Swipe down from the top edge of the screen, and drag the app to the bottom of the screen, being sure to hold it until if flips over.

2. Alternatively, use Task Manager to exit the app. (To locate Task Manager, open the Search charm and type Task Manager.)

Deactivating FliteDeck Pro

Deactivating the app removes all Jeppesen date and clears the activation information (including the site key).

NOTE Before you deactivate the app, confirm that the device has an active and stable internet connection and power source.

To deactivate FliteDeck Pro:

1. Tap the Settings icon near the top right corner of any FliteDeck Pro screen.

2. Scroll down to locate the Deactivate option.


https://jdmp.jeppesen.com

https://jdmp.jeppesen.com


3. Switch Deactivate to ON, and then relaunch the application.

IMPORTANT When you deactivate and then relaunch the app, FliteDeck Pro prompts you to either activate the app or use the app in Demo mode. Do not use Demo mode to aid situational awareness during flight. If you reactivate the app, FliteDeck Pro displays the Update screen and prompts you to carry out a data update.

Uninstalling and Reinstalling FliteDeck Pro

For some issues, you might need to fully uninstall FliteDeck Pro, and then reinstall it.

IMPORTANT Always deactivate the app before uninstalling it. See Deactivating FliteDeck Pro.

To uninstall and reinstall FliteDeck Pro:

1. Exit the application. See Exiting FliteDeck Pro.

2. On the Start screen, touch and hold the FliteDeck Pro tile momentarily, and then release yourfinger.Several options appear at the bottom of the screen.

3. Tap Uninstall.FliteDeck Pro prompts you to confirm your selection.

4. Tap Uninstall.FliteDeck Pro deletes app data and uninstalls itself. However, the application is still registered.

5. Reinstall and activate FliteDeck Pro according to your company procedures.If your company makes the installation media available to you, follow the instructions in theInstalling and Activating FliteDeck Pro chapter.

Understanding Error CodesFliteDeck Pro generates various error codes if it encounters certain conditions. The following table describes the most common error codes.

Error No. Reason Resolution

-1 FliteDeck Pro generated a general data download error, most likely due to slow internet connection.

Check for a reliable internet connection and ensure that the speed is at least 54mbps. Then try the download again by tapping Refresh on the Update screen.


Understanding Error Codes

112 FliteDeck Pro failed to acquire the expected configuration due to using an activation link that has already been used on another device.

Activation links are valid for only one device. First, deactivate FliteDeck Pro on both devices that share the activation link; then reactivate FliteDeck Pro on the desired device. To use FliteDeck Pro on both devices, obtain separate activation links.

129 FliteDeck Pro was unable to obtains a network connection.

Ensure that wireless is turned on for the device and that a reliable network connection is available.

400–600 Error codes in this number series indicate issues that originate in JDM Pro.

To determine the nature and severity of any issues that are occurring, check with the JDM Pro team to determine whether the JDM service that you are currently using is experiencing technical issues.

N/A FliteDeck Pro was unable to acquire key application data. This error, which is identified by the message “Key Data Missing,” is not associated with a particular number.

Ensure that the following data types are assigned to the distribution group to which the recipient belongs:

• Termcharts

• j3nenroute

• Cultural (or CULT_IFR)

• Terrain (or TER_30)

3008 FliteDeck Pro was unable to download data.

Try to download the data again. In most cases, the second download attempt succeeds. Otherwise, verify that your system date and time is set to the current date and time. Contact the JDM team to determine whether JDM Pro is experiencing technical issues. Ask the JDM Pro team for a status update on the server being used.

124 Registration server not found, possibly due to a faulty internet connection or because of stability issues associated with the JDM Pro server.

Ask the JDM Pro team for a status update on the server being used.

110 Get URL failed. This error code is most likely due to a JDM Pro issue.

Ask the JDM Pro team for a status update on the server being used.

Error No. Reason Resolution




Documents

Bring in an image from Corp Comm at 300 DPI and then ...ww1.jeppesen.com/documents/support/mobile/mobile-pro/FD-Pro-8.1... · Bring in an image from Corp Comm at 300 DPI and then