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Brian Derocher3900 Starview Dr, York PA 17402
Summary
Military veteran with leadership experience, analytical mindset, and motivated attitude 3+ years of experience in sales and finance management maintaining above industry average in
units, profit, and customer satisfaction rating 7+ years Intelligence Analysis experience at National Security Agency (NSA) with multiple tours
to Iraq and Afghanistan working in national-level intelligence programs
Experience
Finance and Insurance Manager March 2016 – PresentApple Automotive – York, PA
Leads and manages sales staff with enthusiasm and passion Guarantees sales processes are trained and followed to maximize profit and customer satisfaction Creates individual sales forecasts designed to provide staff with goals and direction Reports to Operating Partners on department status Identifies procedural changes to optimize workflow Uses multiple technological applications to strategize and build product value Maintains communication and relationships with lenders and customers to provide loans that meet
individual financial goals Provides customers with information on a host of insurance products designed to protect the
customer and reduce risk Maintains individual gross profit of $1100 per unit as well as 50% warranty and gap insurance
penetration Completes paperwork correctly and efficiently resulting in increased customer satisfaction Trains proactively on laws and regulations necessary to ensure store integrity
Sales Consultant March 2013 – March 2016Apple Automotive – York, PA
Maintained product knowledge on over twenty new automobile models Assisted with maintaining new car inventory and ordering process Certified Technical Expert for all General Motors products, infotainment systems, and vehicle
specifications Maintained above average sales units, gross, and customer satisfaction rating Prospected local businesses to increase sales and reach a wider audience Created an exceptional buying experience for the customer, elevating client loyalty
Brian Derocher3900 Starview Dr, York PA 17402
Technical Support Engineer June 2012 – February 2013Illumina Consulting Group / NSA – Columbia, MD
Worked with customer defined requirements and a government defined operational environment, to develop, test, implement and train web applications
Developed web application regression testing documentation, statistics and analysis to provide quality assurance to the customer
Developed sprint planning and testing procedures for web application development, regression testing and product delivery
Provided documentation, presentations and demonstrations to customer; outlining bi-weekly status of application development, new application features and estimated development costs
Technical Support Engineer December 2010 – May 2012CGI Federal / NSA – Ft. Meade, MD
Reviewed and evaluated the activities of other intelligence analysts to identify new and/or sub-optimized tradecraft, professional practice, tool-use and methodology in solving wargame exercise scenarios
Defined improvements to the operational and technical architecture used for hosting, capturing, evaluating and reporting analysis of analytical tools and tradecraft
Provided practical guidance on planning for new versions or upgades of analytic software and for the evolution of the existing concept of operations (CONOP)
Generated inter/intra-agency documentation and user guides for new software and system functionality
Analyzed system performance and worked with database administrators to improve perfomance issues, providing more system stability and reliability to deployed users
Intelligence Analyst November 2005 – December 2010United States Air Force / NSA – Ft Meade, MD
Conducted research and analysis of high interest targets using various applications; applied data by creating reports and analysis diagrams reflecting activity
Collaborated with the Federal Bureau of Investigation to support its counter-terrorism investigations
Mastered many analytic tools used for manipulation of data and self-educated on newly developed databases and analysis tools in order to achieve the broadest scope and most accurate data
Tested, evaluated, and developed new analytic tools, tradecraft and procedures to support deployed intelligence units during the Global War on Terrorism (GWOT)
Trained intelligence analysts on innovative analytical techniques while creating and maintaining working aids
Served as the lead trainer and non-commissioned officer in Iraq
Provided intelligence support to tactical units part of Operation Iraqi Freedom (OIF) and Operation Enduring Freedom (OEF)
Brian Derocher3900 Starview Dr, York PA 17402
Skills and Certifications
Windows, Apple, Google
Microsoft Office Suite
Pennsylvania Sales License since 2013, PAA Certified April 2016
Dealertrack Technologies, VinSolutions CRM
Certified General Motors Technology Expert
Education
Emerging Leaders: March 2016 – September 2016, Apple Automotive derived course focusing on management techniques, professional development and personal growth
Zurich Finance and Insurance: December 2015, 40 Hours of training on Consumer Financial Protection Bureau Rules, Regulations as well as Zurich Product knowledge and Sales training.
National Cryptologic School: 40+ National Cryptologic School courses totaling 400+ hours
Comptia Network Plus and Security Plus: 80+ hours, gained experience using UNIX, Linux, Cisco Routers
Basic Digital Network Analysis, Corry Station, Pensacola, FL: Computer Network Exploitation, 2008, over 240 hours of Intelligence Analyst training. Gained experience using UNIX, Solaris and Linux
Air Force Technical School, Goodfellow AFB, San Angelo, TX: Analysis and Reporting, 2005, over 600 hours of Intelligence Analyst training
References
References available upon request
