Brand Management in Politics

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Does the concept of a brand exist in politics? Link to videos http://www.domovod.info/entry.php?106 I say YES - because a brand is fundamentally about a set of values and a long term relationship between a company and customer. That company can provide goods or services - and the services can be political. I think that the concept of brand and especially brand management and brand equity might be more relevant in politics than anywhere else. I have made a series of three videos. Part 1: The basics of brands in business https://www.youtube.com/watch?v=UzS3jUywcQk Part 2: Does the phenomenon of brands exist in politics? https://www.youtube.com/watch?v=HSi6Pu4qVlE Part 3: Brand management in politics https://www.youtube.com/watch?v=tvotlu4wpv8 This set of slides includes the slides from all three videos

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  • Min

    dsha

    re Don't buy market share

    figure out how to earn it. - Philip Kotler

    !";T+A')C";+''P1&&1M)'!$-

  • Inte

    grat

    ion

    We define ourselves

    through our brands

  • 100

    Year

    War

  • Peps

    i Cha

    lleng

    e

  • Flip

    Flo

    p

    GREAT NEW TASTE

  • All the -me and money and skill poured into consumer research on the New Coke could not measure or reveal the deep and abiding emo-onal aYachment to the original Coca-Cola felt by so many people... the passion for original Coca-Cola and that is the word for it: passion.

    Donald Keough Coca-Cola President, 1985

    Pass

    ion

  • Impo

    rtan

    ce

  • Wea

    k Br

    and

  • Earned media is more powerful than

    Bought media

  • Developing a Poli-cal Brand

    Part 2: Branding in Poli/cs

    eljko Zidari Civic Innova-on Incubator June 26, 2014

    I inkubator

  • Act

    ivist

    s

  • Vide

    o In

    dex

    Part 1: Branding Soap Introduction Brand Brand Equity Branding Importance

    Part 2: Branding Politics Brand in politics Define it Promote it Earn it Focus on politics

  • Purc

    hase

  • 10% will might not vote

    30% already decided

    20% persuadable

    40% will definitely not vote

    Obj

    ectiv

    eFind

    Persuade Mobilize

    50% +1

  • Elec

    tion 0-100

    60-100

  • Effec

    tiven

    ess

    Progressive Centrist Conservative

    75%60%45%

    29%32%39%

    37%33%30%

    TurnoutMobilizationGround War

    PopularityPersuasionAir War

    Votes

  • symbols

    sloganscolors

    jinglesambassadors

    language

    Bran

    d &

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    dow

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    The ShadowThe Brand

    valuesactions

    WHY > What

  • Product

    Experience

    CommunicationsBr

    and

    Team

    ValuesEssence

    Customer

  • Brand is the values at the heart of the party,

    its very core.

  • Same StrategyDifferent Tactics

    Part

    2

    Selli

    ng P

    oliti

    cian

    s

  • Polit

    ical

    Par

    ty

    UniqueValues

    OrganizedRepresentative

  • Gov

    ernm

    ent

  • Bran

    d Eq

    uity

    Low High

    Commodity

    Day -1 of Campaign Loyalty (Volume)+ Decided

    Higher Price+ Donors

    Advocates+ Volunteers+ Influencers

  • Influ

    ence Brand Influence on Consumer

    Duration

    Effec

    t

    Theory

    Introduction Growth Maintenance

  • Sean Duffy The Duffy Agency.

    Bran

    d Eq

    uity Iner-a

    Awareness

    Acquisi/on

    Understanding

    Interest

    Trust

    Trial Belief

    Affinity

    Loyalty

    Advocacy

    Reten/on

    Advocacy Loop

    Brand Equity Cycle

  • Bran

    d Eq

    uity45-60%

    of people know who they will

    vote for on the first day of the

    election campaign

  • 18-29 30-39 40-49 50-59 60-69 70-79 80+Years of Age

    20%

    40%

    60%

    80%

    Strong Affiliation

    Weak Affiliation

    Source: General Social Survey

    Americans Party Affiliation by AgeVo

    ter T

    rend

    s

    Reality

  • Vote

    r Tre

    nds

    45%42%

    90 94 98 02 06 10

    Pew Research Center 2012 Values Survey

    27%

    34%

    Generations Identifying as Independent

    MillennialGen X

    BoomersSilent

  • Vote

    r Tre

    nds Republicans

    90 94 98 02 06 10

    Pew Research Center 2012 Values Survey

    How the Generations Identify

    SBXM

    90 94 98 02 06 10

    Democrats

    S = SilentB = BoomerX = Gen XM = Millennial

  • The

    Lead

    ers

  • The

    Team

  • Diff

    eren

    ces

    % H

    igh

    or V

    ery

    high

    0

    10

    20

    30

    40

    50

    60

    1976

    1977

    1981

    1983

    1985

    1988

    1990

    1991

    1992

    1993

    1994

    1995

    1996

    1997

    1998

    1999

    2000

    2001

    2002

    2003

    2004

    2005

    2006

    2007

    2008

    2009

    2010

    2011

    2012

    2013

    How you would rate the honesty and ethical standards of Members of Congress.

    Clinton Bush JrObama

    High

    Very High Elections

    President

    Congress

    Source: Gallup

    Bush Sr

    Q.

  • 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

    100%

    1960

    1964

    1968

    1972

    1976

    1980

    1984

    1988

    1992

    1996

    2000

    2004

    2008

    2012

    Voter TurnoutVo

    ter T

    rend

    s

    60%

    Bush Clinton Bush Jr Obama Reagan JC Nix/Ford JFK / LJ

  • Polit

    ical

    Bra

    nd

  • Foun

    datio

    n Barriers to entryOrganizationResources Brand Equity

  • Life

    Cyc

    le

    ProductDevelopment

    Introduction Growth Maturity Decline

    Valu

    e

    Period

    MarketingInvestment

    BrandAwareness

    Product or Brand Life Cycle

  • Ado

    ptio

    n Cu

    rve

    Innovators EarlyAdopters

    EarlyMajority

    Late Majority

    Laggards

    Managem

    ent

    1% 9% 20% 30% 40%

    It wont happen overnight

  • Bran

    d In

    ertia Canada: Conservative Party Decline

    0

    1,000,000

    2,000,000

    3,000,000

    4,000,000

    5,000,000

    6,000,000

    7,000,000

    1984 1988 1993 1997 2000 2004 2006 2008 2011

    Vote

    s per

    Par

    ty

    Election Year

    Liberals Center-Left

    ConservativesCenter-Right

    New DemocratsLeft

  • Bran

    d In

    ertia

    Canada: Reform Party Saves the Right

    0

    1000000

    2000000

    3000000

    4000000

    5000000

    6000000

    7000000

    1984 1988 1993 1997 2000 2004 2006 2008 2011

    Vote

    s per

    Par

    ty

    Election Year

    Liberals Center-Left

    ConservativesCenter-Right

    New DemocratsLeft

    ReformRight

    NEWConservativesCenter-Right

    MergerRe-brand

  • Polit

    ical

    Bra

    nd

    Ralph Nader1996, 2000, 2004, 2008

    Ross Perot1992

  • Brand EquityHard to build

    Easy to destroy

  • Cam

    paig

    ns

    Brand

    Promote

    Define

    Earn

  • Bran

    d M

    gt

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Permanent Campaign

    Brand is builtbetween elections

    Service Provision

    Push PushPull

  • Awareness

    Channels

    CampaignPre-Campaign

    Research Organization Budget Press Survey

    Campaign Strategy

    Elec

    tion

    Interest Understanding Engage Mobilize

    Information

    A

    R & D

    Management B

    Phase

    Create

    Provide

    Using

    Elec

    tion

    Cam

    paig

    n

    Air War Ground War

    WHY?

  • Mes

    sage

    Win

    s

    Message

    Mec

    hani

    cs

    Weak Strong

    Wea

    kSt

    rong

  • Core Intangible Values Moral view Complex plan

    Stakeholder dependent Difficult to measure

    Team

    CustomersBr

    and

    Part

    s

    Program

    Values

  • Leader make tangible

    the intangible humanize

    the abstractThe true judge of character is not what a person says, but what a person does.

    Team

    CustomersBr

    and

    Part

    s

    Program

    ValuesLeader

  • Branding is about disciplineshape events

    rather than react

  • Proc

    ess

    Promote

    Define

    Earn

    Marke/ng Mix

  • Dev

    elop

    men

    t

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tionDefine it Redefine it

    (if necessary)

    Marketing Mix

    Marketing Mix

    ProductPricePlacePromotion

  • Mar

    ketin

    g4 Csof PoliticalMarketing

    4Ps of MarketingProductPricePlacePromotion

    Cause

    Constituencies

    ComparativeAdvertising

    CelebrityEndorsement

  • Typical Leader Team Voters

    Recommended Values Voters Leader Team

    Defi

    ne

    Values

    Leader

    Team

    Voters

  • Issues

    Defi

    ne P

    arty

    Inte

    rest

    Lev

    el

    SpecialInterestGroup

    Niche PartyMass Party

  • Find yourself

    Values Vision Mission

    Position yourself Motivating Credible Unique

    Defi

    ne L

    eade

    r

    What is your story?

    Values

    Challenger Incumbent

  • Values

    Goals

    Actions

    Long Term Goal

    Short Term

    Goals

    Defi

    ne L

    eade

    r

  • Brand Promise Statement

    What you will do

    How you will do it

    Why it matters

    Foundational ThemesPosition Promise for Success Key elements of character

    Adjective 1Adjective 2 Adjective 3 Adjective 4 Adjective 5 Adjective 6 Adjective 7

    Brand / Values - Expression Model

    1

    23

    Defi

    ne V

    alue

    s

  • Alignment with values of constituencies is critical

    Alig

    nmen

    t

    Nation

    Party

    Leader

  • Dignity of the Person Individualism and LibertyRight to Self-ActualizationEmpowered Citizens

    Maintain Free Market Protect Property Rights Duty of Good Faith Economic Sovereignty

    Servant to Will of People Limited & LocalistFiscal ResponsibilityNational Sovereignty

    Natural Social Evolution Enduring Moral Order Accept Imperfectability National Uniqueness

    Individual

    StateSociety

    EconomyPrudence

    Temperance

    Justice

    Fortitude

    Defi

    ne P

    rogr

    am

  • Define opponents Values Vision

    Position opponents Differentiate Create FUD

    Defi

    ne O

    ppon

    ent

    What is their story?

    Values

    Negative Positive

  • Voter and Partynational aspirations

    must align

    SegmentationTarget Market

    Defi

    ne V

    oter

    s

    Values

    Voters

  • Who do I trust is capable of improving my

    standard of living?

    Personality Charisma Interaction Endorsements History Party

    Education Experience Team Advisors

    Individual needs Segment needs Mood of the people Want renewed hope

    Und

    erst

    and

    Vote

    rEach voter asks themselves the following question:

  • Targ

    et V

    oter Constituencies

  • NeutralPlanned Market Free MarketEconomic Issues

    Dist

    ribut

    ion Progressives

    Conservatives

  • NeutralDist

    ribut

    ion

    Economic IssuesPlanned Market Free Market

    Most voters are in the middle

  • NeutralPlanned FreeIssues

    Issu

    es

    SocialEconomic

    Multiple Variables

    Cons

    erva

    tive

    Prog

    ress

    ive

  • Defi

    ne V

    oter Segmentation

    Low Medium High

    18-26

    27-39

    40-60

    61+

    Income

    Age

  • Defi

    ne P

    arty

    Segmentation

    Low Medium High18-26

    27-39

    40-60

    61+Large

    Small

    Medium

    Income

    Age

  • Defi

    ne O

    ppon

    ent Segmentation

    Low Medium High

    18-26

    27-39

    40-60

    61+

    Income

    AgeOpponent

    You

  • Proc

    ess

    Promo/on Mix

    Promote

    Define

    Earn

  • Proc

    ess

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Election CampaignPromote it Promote itPromote it

    Election CampaignPromote it Promote itPromote it

    KeepPromoting

    PromoMixPromo

    Mix

    Boug

    ht

    Earn

    ed

    Even

    ts

  • SwingProgressive Conservative

    Find

    Aud

    ienc

    e

    Decided

    Undecided

  • Find

    Aud

    ienc

    e

    Persuadable

    ApatheticUndecided

    Decided

    PersuasionMobilization

    40% decided

    independentwill not vote

  • branding is not about the channels usedit is about the

    coherent messageput through the channels

  • Cam

    paig

    ns

    Be genuineLove what you doShare your values

  • Prom

    o St

    rate

    gy Challenger

    Change

    Negative

    IncumbentContinuity

    Positive

    Persuasion Mobilization

    Reason Emotion

    Paid Earned

  • Proc

    ess

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion Election

    Campaign

    Positive CampaignEducate Negative

    Feel

  • Act nationalspeaklocal

  • Voter Awareness

    Interest / Opinion

    Consideration

    Preference

    Vote Intention

    VoteLoyalty

    VoterAdvocacy

    handoff

    handoff

    Votin

    g Fu

    nnel

    Air War(Marketing)

    GroundWar

    (Sales)

    Benefits+ W.o.M. Volunteers Donation Lower costs

  • Air War

    Ground War

    Elec

    tion

    Day

    Build Brand

    Build Database

    Get

    Out

    To

    Vote

    Paid Media

    Earned Media Leader Debate

    Cross-Country Tour

    Publicity

    Paid Media

    Fina

    l Pu

    sh

    FirstLit Drop

    Phone Calls

    Social Media

    Second Lit Drop

    Database Maintenance

    Door to DoorCam

    paig

    n St

    art

    Local

    National

    Centralized

    DecentralizedCam

    paig

    n Fr

    onts

    Pre-

    Cam

    paig

    n

  • Your

    Sto

    ry

    CharacterCapability

    Policy

    Reason Emotion

  • Stor

    y Th

    emes

    Aspirations by challenger

    Accomplishmentsby incumbent

    2008

    2012

  • Bran

    d St

    ory

    CharactersHero + Villain

    Setting

    Problem

    Sequence of Events

    Solution

    ThemeAuthors message

    PlotUnderstanding

    YourselfUnderstandingYour Segment

  • Bran

    d St

    ory

    4 CStorytelling

    Connection Comprehension

    Credibility Contagiousness

  • Stor

    y A

    rc

    Story development

    Good

    Bad

  • Sym

    bols

  • Cam

    paig

    ns

    Brand

    Product

    PlacePrice

    Promotion Mix

    Adv

    ertis

    ing

    Publ

    icity

    Even

    ts

    This is thevisibleelection

    campaign

    K.I.S.S.Soc

    ial M

    edia

  • Cam

    paig

    ns

    YOU are the best story teller

    Tell YOUR

    story

  • Think visual

    A picture is worth1,000 words

    + an emotion

  • Cam

    paig

    ns

    Promote

    Define

    Earn Brand

  • Earn

    It

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Brand is builtbetween campaigns

    Earn it

    Brand Management

  • Cont

    inue

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Hibernate

  • If you start campaigning on the

    first day of the official election campaign you WILL lose!

  • Bran

    d

    TrustReputation

    Promise Trust takes years to build,

    seconds to break, and forever

    to repair.

    If it is lost it is not easily found

    and if it is found it is never

    the same again.

  • Expe

    rienc

    e

    Did you improveStandard of living?

  • Foun

    datio

    n

    TrustAlways act

    with honesty and integrity

    Keep your promises

    Look out for interests of others,

    not just your own

    Openness in communication

    with everyone

  • Awareness

    Consideration

    PreferenceVOTE

    Bran

    ding

    Fun

    nel

    Viral LoopInfluencers Ambassadors SaboteursLawn Signs

    Donations

    Volunteers

    Advocacy

    Loyalty

    GET

    KEEP

    GROW

    Adapted from Steve Blank

    Prom

    ise

    Defi

    ne

    Expe

    ctat

    ion

    Prom

    ote

    Expe

    rienc

    eEa

    rn

  • Awareness

    Consideration

    Preference

    VOTE

    Bran

    ding

    Fun

    nel

    Lawn Signs

    Donations

    Volunteers

    Advocacy

    Loyalty

    Adapted from Steve Blank

    Paid MediaMass market prospectsRaising awareness

    Owned MediaYour decided votersKeeping them happy

    Earned MediaYour fans and advocatesKeep them influencing

  • Influ

    ence

    Rip

    ples

    David Armano

    1

    3 3

    3

    3

    3

    4

    4

    4

    4

    4 4

    4

    4

    4

    4

    2

    2

    2 1

    3

    4

    4

    2

  • Repe

    titio

    n

    Brand

    Promote

    Define

    Earn

    OHen

    Occasiona

    lly

  • Alig

    nmen

    t

    Long Term Coor

    dination

  • Publ

    ic R

    elat

    ions

    CrisisManagement

  • Prom

    ises

    Not

    Kep

    t

  • Bran

    d Im

    age

    0

    10

    20

    30

    40

    50

    60

    70

    80

    90

    Please tell me how you would rate the honesty and ethical standards of people in these different fields.

    % High or Very high

    Gallup December 2013

  • Dis

    illus

    ionm

    ent

  • Deliver on your brand promise Deliver the unexpected Deliver consistency

    Sum

    mar

    y

    Extrem

    e Brand Loyalty

    Defin

    e it

    Prom

    ote it

    Earn it

    Understand your customers Create consumer connec-ons Develop a strong values iden-ty

    Make it relevant Make it authen-c Win their hearts then minds

  • Product

    Experience

    CommunicationsBr

    and

    Team

    ValuesEssence

    Customer DefinePromote

    Earn

  • "Would you tell me, please, which way I ought to go from here?

    asked Alice. "That depends a good deal on where you want to get to," said the Cat.

    "I don't much care where " said Alice. "Then it doesn't matter which way you go," said the Cat.

    Alice in Wonderland - Lewis Carroll

  • Developing a Poli-cal Brand

    Part 3: Branding in Poli/cs

    eljko Zidari Civic Innova-on Incubator June 27, 2014

    I inkubator

  • Act

    ivist

    s

    Charlie Chaplin on Wall Street 1918

  • Vide

    o In

    dex

    Part 1: Branding Soap Introduction Brand Brand Equity Branding Importance

    Part 2: Brand in Politics What is brand What is politics Brand equity Brand development

    Part 3: Branding Politics

    Define it Promote it Earn it

  • Cam

    paig

    ns

    Brand

    Promote

    Define

    Earn

  • Bran

    d M

    gt

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Permanent Campaign

    Brand is builtbetween elections

    Service Provision

    ElectionCampaign

    ElectionCampaign

  • Bran

    d M

    gt

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Permanent Campaign

    Service Provision

    Push Push

    Pull

  • Awareness

    Channels

    CampaignPre-Campaign

    Research Organization Budget Press Survey

    Campaign Strategy

    Elec

    tion

    Interest Understanding Engage Mobilize

    Information

    A

    R & D

    Management B

    Phase

    Create

    Provide

    Using

    Elec

    tion

    Cam

    paig

    n

    Air War Ground War

  • Awareness

    Channels

    CampaignPre-Campaign

    Research Organization Budget Press Survey

    Campaign Strategy

    Elec

    tion

    Interest Understanding Engage Mobilize

    Information

    A

    R & D

    Management B

    Phase

    Create

    Provide

    Using

    Elec

    tion

    Cam

    paig

    n

    Air War Ground War

    WHY?

  • Mes

    sage

    Win

    s

    Actionnot just ideas

  • Mes

    sage

    Win

    s

    Weak Strong

    Wea

    kSt

    rong

    Message

    Mec

    hani

    cs

  • Mes

    sage

    Win

    s

    MessageWeak Strong

    Wea

    kSt

    rong

    VisionStory

    Mec

    hani

    cs

  • Mes

    sage

    Win

    s

    Message

    Mec

    hani

    cs

    Weak Strong

    Wea

    kSt

    rong

    PlanExecution

  • Mes

    sage

    Win

    s

    MessageWeak Strong

    Wea

    kSt

    rong

    Mec

    hani

    cs

  • Mes

    sage

    Win

    s

    MessageWeak Strong

    Wea

    kSt

    rong

    Mech

    anic

    s

  • Mes

    sage

    Win

    s

    Message

    Mec

    hani

    cs

    Weak Strong

    Wea

    kSt

    rong

  • Mes

    sage

    Win

    s

    MessageWeak Strong

    Wea

    kSt

    rong

    Mec

    hani

    cs

  • Core Intangible Values Moral view Complex plan

    Stakeholder dependent Difficult to measure

    Team

    CustomersBr

    and

    Part

    s

    Program

    Values

  • Leader make tangible

    the intangible humanize

    the abstractThe true judge of character is not what a person says, but what a person does.

    Team

    CustomersBr

    and

    Part

    s

    Program

    ValuesLeader

  • Branding is about disciplineshape events

    rather than react

  • Proc

    ess

    Promote

    Define

    Earn

    Marke/ng Mix

  • Dev

    elop

    men

    t

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tionDefine it Redefine it

    (if necessary)

    Marketing Mix

    Marketing Mix

    ProductPricePlacePromotion

  • SWO

    T

    Strengths Weaknesses

    Opportuni/es Threats

    Internal

    External

  • SWO

    T

    Strengths Weaknesses

    Opportuni/es Threats

    Internal

    External

    ChangingMarket

  • Mar

    ketin

    g4 Csof PoliticalMarketing

    4Ps of MarketingProductPricePlacePromotion

    Cause

    Constituencies

    ComparativeAdvertising

    CelebrityEndorsement

  • Typical Leader Team Voters

    Recommended Values Voters Leader Team

    Defi

    ne

    Values

    Leader

    Team

    Voters

  • Issues

    Defi

    ne P

    arty

    Inte

    rest

    Lev

    el

    Market

    Values

  • Issues

    Defi

    ne P

    arty

    Inte

    rest

    Lev

    el

    SpecialInterestGroup

    Niche PartyMass Party

  • Find yourself

    Values Vision Mission

    Position yourself Motivating Credible Unique

    Defi

    ne L

    eade

    r

    What is your story?

    Values

    Challenger Incumbent

  • Stor

    y

    Speak to values and big ideas Not small facts It is important to know the facts Speak the way a preacher would speak Big ideas and big values

  • Long Term Goal

    Short Term

    Goals

    Defi

    ne L

    eade

    r

    Values

    Goals

    Actions

  • Alignment with values of constituencies is critical

    Alig

    nmen

    t

    NationParty

    Leader

  • Nation

    Out of TouchA

    lignm

    ent

    Party

  • Neg

    ativ

    e ad

    s

    Stay humble and remember your roots.

  • Brand Promise Statement

    What you will do

    How you will do it

    Why it matters

    Foundational ThemesPosition Promise for Success Key elements of character

    Brand / Values - Expression Model

    1

    23

    Defi

    ne V

    alue

    s

  • Brand Promise Statement

    What you will do

    How you will do it

    Why it matters

    Foundational ThemesPosition Promise for Success Key elements of character

    Adjective 1Adjective 2 Adjective 3 Adjective 4 Adjective 5 Adjective 6 Adjective 7

    Brand / Values - Expression Model

    1

    23

    Defi

    ne V

    alue

    s

  • Choo

    se W

    ords

    Word Choice

    Tone

  • Brand Promise Statement

    Obama = ChangeClinton 92 = Its the economy, stupidClinton 96 = Bridge to 21st CenturyReagan = Supply side economicsBush Jr = Compassionate conservativeBush Sr = Read my lips, no new taxes + continuity from ReaganGingrich = Contract with AmericaGore did not own a concept so not elected

    Brand / Values - Expression Model

    1D

    efine

    Val

    ues

  • Dignity of the Person Individualism and LibertyRight to Self-ActualizationEmpowered Citizens

    Maintain Free Market Protect Property Rights Duty of Good Faith Economic Sovereignty

    Servant to Will of People Limited & LocalistFiscal ResponsibilityNational Sovereignty

    Natural Social Evolution Enduring Moral Order Accept Imperfectability National Uniqueness

    Individual

    StateSociety

    EconomyPrudence

    Temperance

    Justice

    Fortitude

    Defi

    ne P

    rogr

    am

  • Tim

    elin

    e

    Time

    Relevance

    New Leader Experienced Leader

    Party

    Leader

  • Voter and Partynational aspirations

    must align

    SegmentationTarget Market

    Defi

    ne V

    oter

    s

    Values

    Voters

  • Und

    erst

    and

    Vote

    r

  • Who do I trust is capable of

    improving my standard of living?

    Personality Charisma Interaction Endorsements History Party

    Education Experience Team Advisors

    Individual needs Segment needs Mood of the people Want renewed hope

    Und

    erst

    and

    Vote

    rEach voter asks themselves the following question:

  • Targ

    et V

    oter Constituencies

  • NeutralPlanned Market Free MarketEconomic Issues

    Dist

    ribut

    ion Progressives

    Conservatives

  • NeutralDist

    ribut

    ion

    Economic IssuesPlanned Market Free Market

    Most voters are in the middle

  • NeutralPlanned FreeIssues

    Issu

    es

    SocialEconomic

    Multiple Variables

    Cons

    erva

    tive

    Prog

    ress

    ive

  • Defi

    ne V

    oter Segmentation

    Low Medium High

    18-26

    27-39

    40-60

    61+

    Income

    Age

  • Defi

    ne V

    oter Segmentation

    Low Medium High

    18-26

    27-39

    40-60

    61+

    Income

    Age

  • Defi

    ne V

    oter Segmentation

    Low Medium High

    18-26

    27-39

    40-60

    61+

    Income

    Age

    A

    B

    C

  • Defi

    ne V

    oter

    as segmentation variables increase

    ComplexityIncreases

  • Defi

    ne P

    arty

    Segmentation

    Low Medium High18-26

    27-39

    40-60

    61+Large

    Small

    Medium

    Income

    Age

  • Defi

    ne P

    arty

    Segmentation

    Low Medium High18-26

    27-39

    40-60

    61+

    MassMarket

    Niche

    Income

    Age

    Be the bestRight group

    FocusExperience

    Over-deliver

  • Defi

    ne P

    arty

    Segmentation

    Low Medium High18-26

    27-39

    40-60

    61+Mass

    Small

    Income

    Age

    Niche

  • Define opponents Values Vision

    Position opponents Differentiate Create FUD

    Defi

    ne O

    ppon

    ent

    What is their story?

    Values

    Negative Positive

  • Defi

    ne O

    ppon

    ent Segmentation

    Low Medium High

    18-26

    27-39

    40-60

    61+

    Income

    AgeOpponent

    You

  • Defi

    ne O

    ppon

    ent Segmentation

    Low Medium High

    18-26

    27-39

    40-60

    61+

    Income

    AgeOpponent

    You

  • Proc

    ess

    Promo/on Mix

    Promote

    Define

    Earn

  • branding is not about the channels usedit is about the

    coherent messageput through the channels

  • Proc

    ess

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Election CampaignPUSHPromote Promote

    Election CampaignPUSHPromote Promote

    KeepPromoting

    PromoMix Bought

    EarnedEvents

  • SwingProgressive Conservative

    Find

    Aud

    ienc

    e

    Decided

    Undecided

  • Find

    Aud

    ienc

    e

    Persuadable

    ApatheticUndecided

    Decided

    PersuasionMobilization

    40% decided

    independentwill not vote

  • Proc

    ess

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion Election

    Campaign

    Positive CampaignEducate Negative

    Feel

  • Neg

    ativ

    e ad

    s

  • Voter Awareness

    Interest / Opinion

    Consideration

    Preference

    Vote Intention

    VoteLoyalty

    VoterAdvocacy

    handoff

    handoff

    Votin

    g Fu

    nnel

    Air War(Marketing)

    GroundWar

    (Sales)

    Benefits+ W.o.M. Volunteers Donation Lower costs

  • Air War

    Ground War

    Elec

    tion

    Day

    Build Brand

    Build Database

    Get

    Out

    To

    Vote

    Paid Media

    Earned Media Leader Debate

    Cross-Country Tour

    Publicity

    Paid Media

    Fina

    l Pu

    sh

    FirstLit Drop

    Phone Calls

    Social Media

    Second Lit Drop

    Database Maintenance

    Door to DoorCam

    paig

    n St

    art

    Local

    National

    Centralized

    DecentralizedCam

    paig

    n Fr

    onts

    Pre-

    Cam

    paig

    n

  • Act nationalspeaklocal

  • Cam

    paig

    ns

    Be genuineLove what you doShare your valuesEmotions

  • Your

    Sto

    ry

    CharacterCapability

    Policy

    Reason Emotion

  • Your

    Sto

    ry

    You

    Community

    A. Is the country better off today than it was 4 years ago?B. Are you better off today than you were 4 years ago?

  • Stor

    y Th

    emes

    Aspirations by challenger

    Accomplishmentsby incumbent

    2008

    2012

  • Bran

    d St

    ory

    CharactersHero + Villain

    Setting

    Problem

    Sequence of Events

    Solution

    ThemeAuthors message

    PlotUnderstanding

    YourselfUnderstandingYour Segment

  • Bran

    d St

    ory

    4 CStorytelling

    Connection Comprehension

    Credibility Contagiousness

  • Sym

    bols

  • Prom

    o St

    rate

    gy

    Negative Positive

    Persuasion Mobilization

    Reason Emotion

    Push Pull

    Continuity Change

    Paid Earned

  • Cam

    paig

    ns

    Brand

    Product

    PlacePrice

    Promotion Mix

    Adv

    ertis

    ing

    Publ

    icity

    Even

    ts

    This is thevisibleelection

    campaign

    K.I.S.S.Soc

    ial M

    edia

  • Cam

    paig

    ns

    E-DayC-start???

    When to start? - The sooner the better, but .

    Resources

    Broke

    Too early?

    Too late?

  • Cam

    paig

    ns

    YOU are the best story teller

    Tell YOUR

    story

  • Stor

    y A

    rc

    Story development

    Good

    Bad

  • If you start campaigning on the

    first day of the official election campaign you WILL lose!

  • Cam

    paig

    ns

    Promote

    Define

    Earn Brand

  • Earn

    It

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Brand is builtbetween campaigns

    Earn it

    Brand Management

  • Cont

    inue

    Duration

    Effor

    t & E

    xpen

    se

    Elec

    tion

    Elec

    tion

    Hibernate

  • Bran

    d

    TrustReputation

    Promise Trust takes years to build,

    seconds to break, and forever

    to repair.

    If it is lost it is not easily found

    and if it is found it is never

    the same again.

  • Foun

    datio

    n

    TrustAlways act

    with honesty and integrity

    Keep your promises

    Look out for interests of others,

    not just your own

    Openness in communication

    with everyone

  • Expe

    rienc

    e

    Did you improveStandard of living?

  • Awareness

    Consideration

    PreferenceVOTE

    Bran

    ding

    Fun

    nel

    Viral LoopInfluencers Ambassadors SaboteursLawn Signs

    Donations

    Volunteers

    Advocacy

    Loyalty

    GET

    KEEP

    GROW

    Adapted from Steve Blank

    Prom

    ise

    Defi

    ne

    Expe

    ctat

    ion

    Prom

    ote

    Expe

    rienc

    eEa

    rn

  • Awareness

    Consideration

    Preference

    VOTE

    Bran

    ding

    Fun

    nel

    Lawn Signs

    Donations

    Volunteers

    Advocacy

    Loyalty

    Adapted from Steve Blank

    Paid MediaMass market prospectsRaising awareness

    Owned MediaYour decided votersKeeping them happy

    Earned MediaYour fans and advocatesKeep them influencing

  • Influ

    ence

    Rip

    ples

    David Armano

    1

    3 3

    3

    3

    3

    4

    4

    4

    4

    4 4

    4

    4

    4

    4

    2

    2

    2 1

    3

    4

    4

    2

  • Repe

    titio

    n

    Brand

    Promote

    Define

    Earn

    OEen

    Occasiona

    lly

  • Alig

    nmen

    t

    Long Term Coor

    dination

  • Publ

    ic R

    elat

    ions

    CrisisManagement

  • Prom

    ises

    Not

    Kep

    t

  • Deliver on your brand promise Deliver the unexpected Deliver consistency

    Sum

    mar

    y

    Extrem

    e Brand Loyalty

    Defin

    e it

    Prom

    ote it

    Earn it

    Understand your customers Create consumer connec-ons Develop a strong values iden-ty

    Make it relevant Make it authen-c Win their hearts then minds

  • Product

    Experience

    CommunicationsBr

    and

    Team

    ValuesEssence

    Customer DefinePromote

    Earn

  • "Would you tell me, please, which way I ought to go from here?

    asked Alice. "That depends a good deal on where you want to get to," said the Cat.

    "I don't much care where " said Alice. "Then it doesn't matter which way you go," said the Cat.

    Alice in Wonderland - Lewis Carroll

  • An entire party, a platform, an international policy is sold to the public, or is not sold, on the basis of the intangible element of personality.

  • Cont

    act Zeljko Zidaric

    Civic Innova-on Incubator [email protected]