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8/6/2019 Brand Influence Report
http://slidepdf.com/reader/full/brand-influence-report 1/23
The Cross Channel MeTriC for MarkeTing iMpaCT
AUTHORS:
Joanna SeddonBrandon evanS
BRAND INFLUENCE REPORT
8/6/2019 Brand Influence Report
http://slidepdf.com/reader/full/brand-influence-report 2/23
BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
Te mareter’s job as become icreasiy more difcut over te ast ve years, ad te pace of
cae is acceerati. Successfu mareti used to be a fairy cear formua tat wet ie tis:
1. Idetify a core cosumer isit
2. Deveop a eye-catci advertisi campai
3. Idetify mass media caes wit i cocetratios of your taret maret
4. Purcase tose impressios as ceapy as possibe
I additio to te traditioa outets of TV, radio, prit ad out-of-ome, we ow ave diita, socia
media, word-of-mout, mobie ad coutess variatios o eac of tese. Te staid metrics of reac
ad impressios simpy ac te same carity tey oce ad we spread across a ow edess myriadof caes ad type of mareti activities. Smart mareters ie Coca-Coa CMO, Joe Tripodi, see te
eed to move away from impressios as it o oer is a ood barometer of te impact tat mareters
seek.
Wie some oter metrics ave surfaced suc as “eaemets,” tey ave faied to ep mareters
uderstad te reative impact of teir various mareti iitiatives. For istace, a eaemet
as come to stad for everyti from cici o a baer ad, to watci a video, to spedi two
ours i a fried’s ome eari about a ew product. Ceary ot a eaemets or impressios are
created eua. Wit te vast array of brad iteractios tat cosumers ow experiece, mareters
eed to better uderstad teir media purcases ad te estimated impact before tey sped, i reatime.
EXECUTIVE SUMMARY
exCepT thE mEAsUREmENt mEtRICs!
everyThing haS Changed,Today,
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
InTRODUCIng A nEW METRIC FOR MEASURIng MARkETIng IMPACT In TODAY’S WORlD
To address tis immese mareti probem, a ew metric is reuired. Tis metric eeds to factor
ot oy uatitative iputs (impressios/eaemets), but aso te uaitative compoets of eac
mareti cae i drivi actua mareti impact.
To sove tis eed, Brad Iuece was deveoped specicay to aow mareters to uderstad te
estimated output or impact of eary ay type of mareti activity. Brad Iuece factors i tree ey
determiats of mareti impact previousy iored by uiversa metrics. Tese tree factors, we
mutipied by reac, provide te tota impact or te “Brad Iuece” of te mareti activity:
Tis ew Brad Iuece metric eabes mareters, for te rst time, to uderstad te overa impact
of teir iteded mareti mix before impemetatio. We iterated ito mareti patforms,
mareters wi aso be abe to moitor resuts i rea time ad evauate post campai to determie ow
tey deivered aaist te estimated Brad Iuece. Tis metric ca be traced across ay mareti
cae ad ca be directy ied to caes i brad euity ad itet to purcase.
ThE BRAnD InFlUEnCE RESEARCh TEAM
Te Brad Iuece metric was deveoped by Joaa Seddo, former CEO of Miward Brow’s
mareti cosuti practice, ad er team of experts, i partersip wit Brado Evas, CEO ad
fouder of Crowdtap, te rst o-demad brad participatio etwor. Over a period of ie mots,
te team expored te ey factors tat drive siicat cae to te core metrics for ay mareter,
brad euity ad ROI.
Te researc bea by expori te ey caes freuety used by mareters to uderstad wat
factors most iuece mareti impact. Te tree factors idetied were proximity, itesity adexposure, eac of wic is detaied furter i te body of tis report. Trou surveys, te researcers
determied te weit of eac factor by mareti cae. Trou tis uderstadi of bot te
uaitative (proximity/itesity) ad uatitative factors (exposure ad reac), mareters ca ow
determie te tota Brad Iuece of eary ay mareti activity or media buy. Tis measure tes
mareters ow muc ay mareti cae or activity wi iey iuece te audiece aroud teir
brand.
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INTENSITY PROXIMITY X EXPOSUREX X REACH
BRAND
INFLUENCE=
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
Te ast piece of te researc focused o idetifyi ow Brad Iuece impacts ROI ad te brad
euity pyramid, wic icudes famiiarity, favorabiity, purcase itet ad advocacy. To uderstad
tis impact, ve case studies were coducted o Crowdtap over a period of six mots. Tis researc
focused o pre- ad post-aaysis to determie te impact tat eac Brad Iuece poit acieved to
a marketer’s core metrics.
Crowdtap was seected as te patform to coduct te researc o, as it aowed te researcers direct
access to a variety of socia mareti activities o demad (e.. peer-to-peer sari of cotet,
oie discussios, product sampi ad brad-sposored ouse parties). Tis eabed te testi of
discrete socia mareti activities to aue teir performace vs. oter media caes.
Some ey dis of tis researc are isted beow. Te i-dept dis ad more detaied
metodooy of tis researc are summarized witi te body of tis report.
nEW METRIC EnABlES nEW FInDIngS On MARkETIng MIX AnD EFFECTIVEnESS
Wie traditioa media sti provides reat vaue due to its reac capabiity, most
socia caes deiver deeper cosumer iteractios, providi mareters wit te
reatest ROI ad ift to ey brad metrics.
As Brad Iuece measures te tota weited impact of a mareter’s sped,
mareters soud oo at sped by ow may Brad Iuece poits tey ca
purcase, as tis reates more directy to ifts i brad euity ad ROI ta cae
aostic measures suc as impressios ad eaemets.
Mareti caes tat mix o ad off ie sari, suc as peer-to-peer sampi
ad braded ouse parties deiver o averae 10,000 ad 1,700 times more Brad
Iuece poits per perso reaced ta TV respectivey.
reaD The fUll reporT for More on These finDings
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
Te measuremet mode ceters o te idea of Brad Iuece. Brad Iuece measures te
power of ay mareti actio to impact cosumers’ advocacy of te ciet’s brad ad wiiess
to purcase its products. Tis power is measured i poits of Brad Iuece, creati a commodeomiator tat ca be used to jude te vaue of differet types of mareti activity. Te vaue
of a Brad Iuece poit is te estabised trou ROI measuremet based o pre- ad post-
measuremets of Brad Advocacy ad Purcase Itet to eabe mareters to uderstad te vaue of
Brad Iuece.
STUDY APPROACh AnD FInDIngS
hOW BRAnD InFlUEnCE IS CAlCUlATED
Te Iuece metric is a composite measure based o a combiatio of messae impact (uaity of
iteractio) wit exposure ad reac (uatity of iteractio).
hw st uc t mss?
hw cs tust s t
suc?
hw st uc
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hw st uc?
etmtd dmct
mt d
Qut Qutt
CoMposiTion of The branD inflUenCe MeTriC
INTENSITY PROXIMITY X EXPOSUREX X REACH
BRAND
INFLUENCE=
8/6/2019 Brand Influence Report
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
A foudatio study was coducted to compare te deree of impact of messaes (uaity of iteractio)
deivered trou differet types of media. Tis everaed te abiity of te Crowdtap patform to
provide istataeous ideticatio of, ad overit feedbac from, taret audieces.
Te survey was desied to uatify te uaity measuremets of eac mareti cae ad activity
tat icuded:
• Itesity - how ivoved is te audiece i te messae?
• Proximity - how cose ad trusted is te source of te messae?
Areas of exporatio icuded cosumers’ eve of trust i iformatio received via differet caes,
ow reevat tey foud te iformatio, teir ejoymet of te time tey spet eai wit eac
cae, te memorabiity, ad teir deree of reca of eac experiece. Ejoyabiity ad Reca resuts
were used to create te measure of ivovemet (Itesity); data o Trust ad Reevace was combied
to measure te deree of itimacy (Proximity).
Te iitia researc was coducted i October 2010 ad icuded te foowi sampe: eerapopuatio, =500; bed of maes ad femaes; bed of ae roups, 13-75. Te objective was to
obtai iformatio about te perceptios of cosumers toward differet media caes’ effectiveess,
across bot socia ad traditioa media, o ie ad off ie.
Te two carts beow sow resuts for Itesity ad Proximity across a variety of caes. Te
researc aso aows resuts to be cacuated for may idividua Crowdtap actios—from participati
i a po or a discussio, to sari a Web pae or video, to receivi a sampe, to attedi a
sposored ouse party. As te diaram beow iustrates, te dis from te cross-cae aaysis
sow tat socia caes, i particuar Sampi ad house Parties, create muc reater uaity
iteractios ta traditioa media, ad tat messaes deivered trou tese caes coseuetyave siicaty ier impact o te audiece.
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
exhibiT 1: MeDia effeCTiveness by Channel
Te survey resuts o uaity of iteractios wit differet types of media are combied wit data
reati to te uatity of iteractios (Exposure ad Reac), to provide a tota measure of iuece.
Two metrics are used: Exposure, i.e. ow o was te audiece exposed, ad Reac, i.e. ow may
cosumers iteracted wit te messae. For Crowdtap iteractios, actua umbers ca be pued from
te database for eac actio i a campai. For compariso wit oter caes, idustry averaes are
used.
After coducti tis researc, te researc team created stadard metrics to oo at Brad Iueceacross a variety or mareti activities. Tese metrics are provided beow ad te framewor deveoped
coud easiy be appied to ay oter mareti activities or extrapoated based o simiar actios.
Tryi a sampe
Intensity
Proximity
76%
75%
55%
40%
32%
31%
17%
15%
6%
68%
68%
43%
18%
22%
29%
10%
8%
5%
Attedi a ouse party
Oie discussio wit peers
Video i set
Bo posts
Webpae i set
Maazie ads
TV ads
Oie baer ads
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
branD inflUenCe by MarkeTing aCTiviTy
Te taeaway—traditioa media, suc as TV, reaces more peope, but socia campais ave a more
siicat iuece o te audiece.
lInkIng BRAnD InFlUEnCE TO BRAnD EqUITY AnD PURChASE InTEnT
Te ext step of te researc cetered o tyi Brad Iuece to ROI. To do so, te researc
focused o tyi Brad Iuece poits to ifts i direct impact ad idirect impact. Pre- ad post-
measuremets of brad famiiarity, brad favorabiity, purcase itet ad brad advocacy were
cacuated across ve ciet campais auced o te Crowdtap patform ad were used to estabis
te iae betwee ROI ad Brad Iuece.
First, cosumers’ attitudes toward te ciet’s brad ad product were estabised before te brad
auced ay actios o Crowdtap. Tis created a baseie aaist wic icreases resuti from te
campai coud be uatied. Researc was te coducted amo peope wo ave participated i
eac idividua actio (atteded a ouse party, sared a video, received a sampe etc.), to measure ow
attitudes ad perceptios toward te brad ad wiiess to purcase te product ave caed.
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
Tis baseie survey is desied as a straitforward brad euity measuremet, wit sufciet
sampe (=400) to aow te measuremet of respodets’ reatiosip wit te brad. Te umber of
respodets is traced at eac eve of brad euity, from Famiiarity, trou Favorabiity, to Purcase
Itet ad Brad Advocacy. Te net Promoter uestio, “how iey are you to recommed to your
frieds?” is used to determie te eve of Brad Advocacy, to eabe easy compariso wit idustry
becmars. Te output is a brad euity pyramid, represeti te proportio of respodets at eac
eve of te pyramid. Te percetae of tota respodets at te top eve provides te baseie metric
for Brad Advocacy; te percetae reaci te secod eve provides te baseie for Purcase
Intent.
illUsTraTive exaMple of branD eQUiTy pyraMiD
B ms: l fs rt
(p pst Cwt Cm)
Te above rapic sows oe ciet exampe of pre- ad post aaysis. Four case studies i tota
across various verticas were measured i order to estabis te coectio betwee Brad Iuece
ad ROI.
Post campai, te brad euity pyramid was measured aai ad te upift over te baseie
measuremets for Advocacy ad Purcase Itet eves were cacuated. Wie Crowdtap’s database
eabed measuremet of g0s (Crowdtap members) ad g1s (peope iueced by g0s), te additioa
effect o g2s (peope iueced by g1s) was cacuated as a percetae, usi a decay rate based o
research norms.
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
Te improvemets were dramatic, especiay at te ier eves of te pyramid, wit advocacy
icreasi by 48%, ad purcase itet icreasi by 57%. Te output from tis researc is a upift
across te brad euity pyramid. Trou tese pre/post measuremets, a iae to ROI ca te be
established.
hOW ROI IS MEASURED
Te acia iputs for cacuati te ROI are prot per ew customer ad te cost of te mareti
activity. Tese are combied wit te cacuatios of upift i te brad euity pyramid from te
researc aaysis. Tese upifts combie to produce a tota upift i wiiess to purcase. Te upift i
Purcase Itet metric euates to te Direct Impact or sort-term icrease i wiiess to purcase;
te upift i Brad Advocacy euates to te Idirect Impact or icrease i wiiess to purcase (bot
sort term ad oer term) as a resut of reater afity for ad oyaty to te brad.
For te purpose of tis aaysis, te assumptio is tat te icrease i wiiess to purcase iseuivaet to upift i purcases. To determie te icrease i umber of uits sod as a resut of te
campai, we determie te tota upift for eac actio by mutipyi te upift percetae by te
umber of peope reaced by te actio. We te simpy appy te protabiity umber for eac uit of
te prot eerated by a ew customer to arrive at te tota prots eerated by eac actio ad for
te tota campai. Te campai costs are te deducted from te prot umber to ive us retur o
ivestmet.
REACH
What is the immediate change
in purchase behavior?Measured by % change in “intent
to purchase.”
INDIRECT
DIRECT
What is the impact on brand
equity?Measured by % change in
“advocacy.”
+ X UNITX ROI=
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
STUDY FInDIngS On BRAnD InFlUEnCE IMPACT TO ROI
Tis researc eabed te team to sow ow Brad Iuece impacts a mareter’s core metrics,
te cae i brad euity ad itet to purcase, wic toeter, resut i ROI. Based o te four
campais studied for tis report, estimated ifts i brad euity ad ROI were cacuated. Te study
foud te beow correatio betwee Brad Iuece ad tese core mareti metrics:
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
COnClUSIOn
Prior to Brad Iuece, mareters were imited to iput-focused cacuatios suc as impressios
ad eaemets tat do’t factor te uiue impact of eac cae to iuece te cosumer. now
wit Brad Iuece, mareters ca better view teir sped by a metric tat factors i te uaity of tecae ad activity ao wit te uatity providi a coser coectio betwee sped ad ROI.
Mareti is at te very eary staes of a compete overau i stratey, approac, tactics, caes
ad measuremet tat brads wi eed to empoy to be successfu. Te sift started wit te Iteret
ad rapidy acceerated wit socia tecooy. Mareti is rapidy movi from focus o attetio ad
eyebas to iuece – were success is determied by brad participatio.
To mae te reuisite caes, brads must adopt a measuremet metodooy tat aows tem
to oo ot oy at iputs, but aso at te expected impact of teir mareti activities o core brad
metrics, ad tey must do so i rea time. Mareters ave o spet rst ad evauated ater. Wie
ever idea, te speed ad breadt of mareti activities ow reuires mareters to ave a muc
better ade o te impact of teir budet before it’s spet. Brad Iuece is a rst step i tat
evoutio.
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
1. About te Researcers
2. Case Studies
3. gossary of Terms
4. Sources
5. Iuiries
APPEnDIX
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
ABOUT ThE RESEARChERS
Joaa Seddo
Joaa as over 20 years of expertise i deveopi ad impemeti metodooies for te
measuremet of brad ad mareti ROI. For te ast ve years se as bee CEO of Miward
Brow’s oba cosuti practice, dedicated to epi compaies maximize te acia returs o
teir brad stratey ad mareti ivestmets.
Before foudi tis practice, se was EVP of goba Brad Stratey for FutureBrad. Recet ciets
for wom Joaa as coducted brad ad mareti measuremet wor icude P&g, Citi, Coca Coa
ad Microsoft. Joaa aso deveoped te BradZ Top 100 study of te word’s most vauabe brads,
pubised auay i te Fiacia Times, ad is a we ow writer ad speaer o brad stratey ad
mareti measuremet issues, icudi veues suc as Caes ad te AnA.
Joaa’s educatio icudes a PD from Oxford Uiversity, visiti feowsips to te Smitsoia, ad
uest ecturesips at Coumbia Busiess Scoo.
Brado Evas
Brado is te fouder ad CEO of Crowdtap - te etwor for Brad Iuecer Commuities tat
aows mareters to easiy coaborate, mobiize ad maret wit teir tareted brad crowd of iuetia
cosumers. Crowdtap’s ame drive patform excites a rapidy rowi member base to participate i a
variety of crowdsourced mareti activities tat drive brad iovatio ad peer-to-peer mareti via
socia caes o ad ofie.
Oe of te pioeers i word-of-mout ad socia media mareti, Brado Evas is we versed i
emeri tecooy, cosumer coaboratio, ad te evovi mareti adscape. his wor asspaed tree successfu startups, as we as te deveopmet ad executio of resuts-drive socia
mareti strateies for te ies of Pepsi, Microsoft ad P&g.
Previousy, as Mr Yout’s Cief Stratey Ofcer ad Maai Parter, Brado eped to buid te
aecy from 3 to over 120 empoyees i is 5 years tere ad estabis Mr Yout as a eadi socia
mareti aecy. I 2010 Mr Yout was amed as oe of Fast Compay’s Top 10 Most Iovative
Mareti Compaies ad as Masabe’s Socia Media Aecy of te Year.
Brado is a reuar cotributor to eadi pubicatios o te topics of socia media, crowdsourci
ad mareti. he as aso writte severa wite papers o te topics: Cosumer 2.0, Mieia Mom101 ad Mieia Ic. he is a raduate of Te Red McCombs Busiess Scoo at te Uiversity of
Texas – Austi.
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
CASE STUDIES
I order to tie Brad Iuece directy to ROI, tree case studies were measured i order to
determie te averae reatio betwee Brad Iuece poits ad ROI. Overa, across te tree
case studies, it was determied tat a Brad Iuece Poit (BIP) o averae, euates to a ROI
$2.83 per BIP. lower priced CPg products were o te ower ed of te rae at aroud $2.00 per
BIP wie ier priced retaiers saw cose to $5.00+ per BIP. O averae brads saw ROIs of $5.28
per doar spet wit ier ROIs for tose brads tat created ooi campais vs. oe off
projects receivi ier ROIs.
As more data is reviewed, te associatio betwee ROI ad BIPs wi become more precise,
eabi mareters to better uderstad te estimated ROI of mareti activities based o te mix
of activities cose ad trou ey assumptios.
Four case studies measured for tis report are:
lEADIng FEMInInE hYgIEnE BRAnD
lEADIng FAShIOn RETAIlER
lEADIng BEAUTY BRAnD
lEADIng SnACk FOOD BRAnD
1
2
3
4
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
lEADIng FEMInInE hYgIEnE BRAnD
A femiie yiee brad was ooi to support teir ew product auc by coecti
directy wit teir taret cosumers to et peope tai o ad ofie about te brad. Teir
PR Aecy idetied Crowdtap as a idea patform to idetify ad mobiize advocates aroud
te ew product auc ad buit out a campai tat maximized te patform for te brad.
Wit Crowdtap, te brad was abe to taret ad idetify advocates i tree distict
demorapics ad spea to eac wit separate commuicatios: 13-17 year-od irs, 18-24
year-od irs, ad moms wit teeae dauters. I tota, te brad eaed a “crowd” of
over 13,000 from September 2010 trou May 2011; te dates over wic te campai was
measured. A “crowd” is te peope a brad as eaed trou Crowdtap’s pay-per-actio
brad participatio patform. Tis crowd coud te be mobiized to sare o ad ofie wit
teir socia etwors.
Over te 8 mots measured, te brad tapped teir crowd to test ad iterate pacaidesis, idetify preferred product scets, spread te word o ie aroud Faceboo ad
Twitter promotios, as we as drive word-of-mout o ad ofie via a sampi campai
wit crowd members from eac demorapic receivi sampes ad commuicatios
materias to sare wit frieds.
Duri te period measured, te brad acieved 767,637 BIPs (Brad Iuece Poits) wit
a reac of over 4.8MM. Te brad aso saw ifts of 54% to purcase itet ad 55% to brad
advocacy for a tota ROI of $1.76MM* or $4.41 ROI/$ spet, wic euates to $2.3 of ROI per
BIP, icusive of estimates of a aecy fees ad o-Crowdtap sped.
*A estimate based o idustry data was aso used for estimati te prot per customer
1
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BRAND INFLUENCE REPORT
The CroSS Channel MeTriC for MarkeTing iMpaCT
lEADIng FAShIOn RETAIlER
Oe of te coutry’s arest fasio retaiers was searci for a soutio to eae deepy wit
teir advocates ad most iuetia cosumers. Te brad ad miios of Faceboo fas, Twitter
foowers ad CRM recipiets but sout a way to mobiize ad acowede teir top supporters.
Teir aecy wored wit tem to deveop a brad iuecer commuity of VIP customers o
Crowdtap.
leverai Crowdtap, te brad created a crowd of passioate cosumers i teir core taret
demo of wome 25-35. Participats poured i from te brad’s existi commuities icudi
CRM, Faceboo ad Twitter as we as pre-existi brad etusiasts witi Crowdtap’s member
base. From February 2011 – May 2011 over 20,000 wome joied te brad’s crowd ad
participated i te brad’s actios o Crowdtap.
Over te four mots measured, te brad tased te Stye Couci wit weii i o ew dress
desis, promotio ideas ad soppi abits. Te brad’s crowd was aso ive teir atestcommercia rst to sare wit frieds before it aired o TV. Te brad’s crowd was aso amo te
rst to ear about ad receive sampes for te brad’s ewest ad ottest products, wic tey
sared wit frieds ad eve osted sposored parties i teir omes to sow off teir atest ie of
accessories ad i-store parties at teir oca retai ocatio.
Duri te period measured, te brad acieved 771,959 BIPs (Brad Iuece Poits) wit a reac
of 3.5MM. Te brad aso saw ifts of 57% to purcase itet ad 48% to brad advocacy, for a
tota ROI of $3.75MM or $9.39 of ROI/$ spet wic euates to $4.86 of ROI per BIP, icusive of
estimates of a aecy fees ad o-Crowdtap sped.
*A estimate based o idustry data was aso used for estimati te prot per customer
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lEADIng BEAUTY BRAnD
A ouseod ame i beauty was ooi to coect wit irs 18-24 years od, a audiece
especiay ard to reac via traditioa caes. Te brad eeded more ta just awareess but
sout to coect wit irs ad et tem usi teir products, i particuar teir ew suscree
ad after-su otio.
Teir PR aecy ao, wit te brad, sposored i ome parties or “Beauty Soirees” were irs
participated i a variety of beauty-reated activities. Trou Crowdtap, te brad recruited 18-24
year-od irs to ost te Soirees. Tousads of irs appied ad 1,000 top appicats were seected
to trow te parties.
Te seected party osts received a it fu of free products from te brad ad oter fu oodies
to sare wit teir uests. Te parties resuted i tousads of tweets, bo posts, Faceboo posts
ad pictures sowcasi te parties ad ew otios. Cose to 10 peope atteded eac party o
averae ad osts submitted detaied recaps ad pictures of teir evets.
Trou te sposored parties, te brad acieved 515,714 BIPs (Brad Iuece Poits) ad
reaced over 1.5MM peope. Te brad aso saw ifts of 39% to purcase itet ad 60% to brad
advocacy, wic euated to a tota ROI of $422,442 or $3.38 of ROI/$ spet wic euates to $.82
of ROI* per BIP, icusive of estimates of a aecy fees ad o-Crowdtap sped.
*A estimate based o idustry data was aso used for estimati te prot per customer
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lEADIng SnACk FOOD BRAnD
A cassic America sac food brad sout to buid teir commuity of mom advocates for
te eaty cidre’s sacs. Te brad focused ot just o teir reat sacs, but o epi
moms raise eaty cidre i mid, body ad spirit. Te brad partered wit a eadi cid
psycooist to deveop cotet activities tat tese womecoud sare wit teir ids ad feowmoms.
looi to buid a true etwor of advocates across te coutry, teir socia mareti aecy
ao wit te brad, deveoped a etwor of tousads of moms to spread tis erici cotet.
Trou Crowdtap as we as teir existi ewsetters ad socia commuities, te brad recruited
passioate moms to participate.
Tese iuetia moms participated i discussios o a variety of topics aroud pareti epi
to deveop cotet for wider distributio, aswered pos tat eped iform te brad, ad sared
activities ad cotet wit teir persoa mom etwors bot o ad ofie.
Trou teir mareti activities, te brad acieved 183k BIPs (Brad Iuece Poits) ad
reaced over 1.9MM peope. Te brad aso saw ifts of 24% to purcase itet ad 14% to brad
advocacy, wic euated to a tota ROI of $393,244 or $3.93 of ROI/$ spet, wic euate to $2.15
of ROI* per BIP, icusive of estimates of a aecy fees ad o-Crowdtap sped.
*A estimate based o idustry data was aso used for estimati te prot per customer
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glOSSARY OF TERMS
Brad Iuece – metric created by tis study to measure mareti impact of ay mareti cae
or activity. Brad Iuece is cacuated by Proximity x Itesity x Exposure x Reac.
Proximity – te measure of ow reevat ad trusti te mareti cae or activity is, measured as a
percet based o cosumer surveys.
Itesity – te measure of ow ejoyabe ad memorabe te mareti cae or activity is, measured
as a percet based o cosumer surveys.
Exposure – te amout of time a cosumer speds wit a particuar mareti activity, measured i
miutes.
Reac – te audiece size i cotact wit a particuar mareti activity, measured i umber of peope.
quaitative Factor – Proximity ad Itesity combie to mae up te uaitative measuremet of a
marketing channel.
quatitative Factor – Exposure ad Reac combie to mae up te uatitative measuremet of a
marketing channel.
Direct Impact – cacuatio of te direct impact to ROI based o icrease i saes, measured by cae
i purcase itet pre ad post campai.
Idirect Impact – cacuatio of te idirect impact to ROI based o icrease i brad euity, measuredby cae i advocacy pre ad post campai.
ROI – retur o ivestmet based o prots ad costs of eac actio, measured by (direct impact +
idirect impact) x uit cost – campai costs.
Brad Euity – icrease i brad advocacy, measured utiizi te net Promoter Score via pre ad post
surveys.
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SOURCES
Custom Survey Data
• Crowdtap Survey of cae effectiveess (Coducted October 2010, n=500, geera
popuatio aes 13-75)
• Crowdtap Baseie Po of cosumer perceptios (Po coducted October 2010, n=150-250,
Femaes, aes 13-17, 18-24, moms wit tee dauters)
• Crowdtap Pre ad Post-Actio Pos of cosumer perceptios (wit idividua ciets)
Pubised Sources
• Auie Ray, “Te ROI of Socia Media Mareti: More ta Doars ad Cets”, Forrester.com,
Oct. 7 2009.
• Maretnorms, quartery Reports, Dyamic loic 2009-2010.
• MRI Doubebase Reports, 2009, 2010.
• “Cacuati Your Commuicatio Divided”, BzzAet, Sept. 2008.
• Cris Murdou, “ Socia Media Measuremet: It’s not Impossibe”, Joura of Iteractive
Advertisi, Vo 10 no. 1 Fa 2009, pp. 94-99.
• Corus Media, “ Isits Re-Cotact of MRI Respoders”, Poit loic 2009.
• Da Zimod, Sudar Dorai-Raj, Yaet Iteria, Ior naveriou, “ Measuri Advertisi
quaity o Teevisio. Derivi Meaifu Metrics from Audiece Retetio Data”, Joura of
Advertisi Researc, Dec. 2009.
• Eaie Wo, “how Protabe is Word-of-Mout?”, Bradwee, Oct. 10 2010.• Fuet. Te Razors Socia Iuece Mareti Report, 2009.
• Irfa kama, “ Itroduci Coversatio Impact- Socia Media Measuremet for Mareters”, Ik
o Diita, Sept 9 2010.
• Jacues Bui, Joata Dooa & Oe Jore Vetvi, “A new Way To Measure Word-Of-
Mout Mareti”, Mckisey quartery, Apri 2010.
• Jo Zappe, “Te ROI of Socia Media”, Joura of Corporate Recruiti leadersip, Marc
2010
• katie Deaaye Paie, Measure wat matters, Wiey, 2011
• Marus Pfeiffer, Marus Zibauer, “Ca Od Media Eace new Media? how Traditioa
Advertisi Pays Off For A O-lie Socia networ”, Joura of Advertisi Researc, Marc
2010.
• Oiver Bacard, Socia Media ROI, Pearso, 2011
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SOURCES
• Pat Coroy & Aupam narua, A new Breed of Brad Advocates, Socia networi Dees
Cosumer Eamet, Deoitte, 2009.
• Siv Si, “Socia Media Metrics-SIM Score vs. net Reputatio Score (nRS)”, SociaCommerce Today, Oct. 2010.
• Siv Si & Cris Bower, Te Future of Socia Iuece Mareti, Pubicis-Razors, 2010
• Siv Si, Measuri Socia Iuece Mareti, Pubicis-Razors/TnS, 2010.
• Powered, 2008 Socia Mareti ROI Report ad Becmar guide, next Cetury Media, Ja.
2009.
• Rex Bris,” Te Mometum Effect. Creati Brad Vaue i te Socia networi Space”,
never Edi Friedi Researc Summary, Apri 2007.
• Sue Ems, James gapi, “Maximizi Media Syery for Cost Effective Brad Buidi”,
Admap, Juy/Auust 2009.
• Te niese Compay, “Advertisi Effectiveess: Uderstadi te Vaue of a Socia Media
Impressio”, Specia Report for Ad:tec, Apri 2010.
• Te niese Compay, Te State of Socia Media, Referece guide for WOMMA Summit
Attedees, 2009
• “Vaui Advertisi’s Oriia Medium: Te Coversatio”, BzzAet, Marc 2008
• “Vaui Word of Mout i te Saes Fue”, BzzAet, Apri 2008.
• Water J. Car, Bara libai, Adam Di, “Measuri te Vaue of Word of Mout”, ARF Audiece
Measuremet 3.0 Coferece, Jue 2008.
• Wiiam J. havea, Aex kauf, Robert J. Cardarei, “ Buidi Cross-Media norms”, Esomar
2008.
• WOMMA. Measuremet ad Metrics guideboo, nov. 2009.
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InqUIRIES
To ear more about tis study, or ivite Brado or Joaa to spea at your ext
evet, emai us at:
To ear more about Crowdtap, o to:
CroWDTap.CoM