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8/8/2019 BPO, KPO Contracts - Sep 2008
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The Contract
Year Quarter Month Headline
2008 Q3 Sep Gerdau Ameristeel awards RPO contract to Spherion
2008 Q3 Sep Reliance Comfort Limited awards CIS outsourcing contract
2008 Q3 Sep T-Mobile awards CRM contract to WNS
2008 Q3 Sep NY State Agency awards USD 127 m CRM contract to ACS2008 Q3 Sep Key Safety Systems awards RPO contract to Manpower Bu
2008 Q3 Sep Harman awards R&D services contract to Wipro
2008 Q3 Sep Alcatel-Lucent awards CRM contract to CSS
2008 Q3 Sep Take-Two Interactive awards outsourcing contract to Ditan
2008 Q3 Sep Biomet awards healthcare mangement contract to WNS
2008 Q3 Sep Bristol-Myers Squibb awards USD 550 m IT and financial s
2008 Q3 Sep InterContinental Hotels Group awards GBP 18 m outsourci
2008 Q3 Sep Merlin awards car fleet management contract to Zenith
2008 Q3 Sep Brown-Forman awards HRO contract to HR XCEL
2008 Q3 Sep athenahealth awards revenue cycle outsourcing contract to
2008 Q3 Sep Fortune Top 150 Health Care Provider awards USD 54 m C
2008 Q3 Sep Convergys bags USD 15 m CRM contract
2008 Q3 Sep USJFCOM awards USD 21 m support services outsourcing2008 Q3 Sep Neuberger Berman awards clearing services contract to Br
2008 Q3 Sep Social Security Administration (SSA) awards logistics outso
2008 Q3 Sep A broadband communications company awards CRM contr
2008 Q3 Sep BT awards USD 660 m Infrastructure and Services outsour
2008 Q3 Sep Pension Benefit Guaranty Corporation awards CRM contra
2008 Q3 Sep Medi-CareFirst BlueCross BlueShield awards CRM outsour
2008 Q3 Sep Aethra awards sales outsourcing services to Adivent
2008 Q3 Sep U.S. Department of Education awards outsourcing contract
2008 Q3 Sep FEMA awards USD 11.6 m outsourcing contract to GeoLea
2008 Q3 Sep CUNA awards recruitment contract to Pinstripe
2008 Q3 Sep Federal Aviation Administration awards USD 437 m contrac
2008 Q3 Sep Citibank (China) awards debit card processing services con
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Client
Supplier / Vendor Client name Vertical / Industry
Spherion Gerdau Ameristeel Manufacturing
Vertex Reliance Comfort Limited Manufacturing
WNS Holdings Ltd. T-Mobile Telecom
Affiliated Computer Services NY State Agency Public Sector Manpower Inc. Key Safety Systems Manufacturing
Wipro Technologies Harman International Industries Manufacturing
Cybernet-SlashSupport Alcatel-Lucent Telecom
Ditan Distribution Take-Two Interactive Software, Inc. (N Publishing, Media & Entertainment
WNS Holdings Ltd. Biomet Inc Healthcare
Accenture Bristol Myers Squibb Pharmaceutical
HH Associates InterContinental Hotels Group Travel & Logistics
Zenith Vehicle Contracts Merlin Professional Claims Services Financial Services
HR XCEL Brown Foreman Manufacturing
Perot Systems Corporation athenahealth Inc. ITES
Convergys Corporation Not Available Healthcare
Convergys Corporation Not Available Not Available
VMD Systems Integrators, Inc. United States Joint Forces Command ( Public SectorBroadridge Financial Solutions, Inc. Neuberger Berman Financial Services
SoBran, Inc. Social Security Administration (SSA) Public Sector
Direct Alliance Not Available Telecom
HP BT Group Plc Telecom
Convergys Corporation Pension Benefit Guaranty Corporation Public Sector
CGI Group Medi-CareFirst BlueCross BlueShield Healthcare
Adivent Aethra Telecom
GeoLearning Inc U.S. Department of Education Public Sector
GeoLearning Inc U.S. Federal Emergency Management Public Sector
Pinstripe, Inc. CUNA Mutual Group Financial Services
Raytheon Technical Services Federal Aviation Administration Travel & Logistics
TSYS Citibank Banking
8/8/2019 BPO, KPO Contracts - Sep 2008
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Client Country Client Geography New/ Extension Employees
United States USA New
Canada N. America Extension
United Kingdom Europe New
United States USA ExtensionUnited States USA New
India Asia New 250
France Europe New
United States USA New
United States USA New
United States USA Extension
United States USA Extension
United Kingdom Europe New
United Kingdom Europe New
United States USA Extension
United States USA Extension
Canada N. America New
United States USA NewUnited States USA New
United States USA New
United States USA New
United Kingdom Europe Extension
United States USA New
United States USA Extension
Italy Europe New
United States USA Extension
United States USA New
United States USA New
United States USA New
China Asia New
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Contract details
Employee details Value (USD m) Exchange rate
127.0
An Engineering division of 250 employees will be dedicated to work on behalf of Harman Enginering services
550.0
32.8
54.0
15.0
21.0
Direct Alliance inside sales team will be focused on the sale of the clients products
660.0
Aethra will make use of Adivent's established network of telecom sales professionals
11.6
437.0
Exchange rate as of 30-Sep-20081 GBP = 1.82026 USD
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Contract duration
Comment
Sep-08 1.0 Sep-09
Sep-08 6.0 Aug-14 Vertex has been associated with Reliance since 1998
Sep-08 5.0 Aug-13 ACS has earlier signed 3 contract with the agency
Sep-08 5.0 Aug-13
Sep-08 10.0 Aug-18 Accenture had earlier signed a 4-year IT and financial supp
The original three year GBP 6 m contract signed in 2005 h
Sep-08 3.0 Sep-11
Sep-08 5.0 Aug-13 Perot had earlier signed a seven year agreement which ha
Sep-08 2.5 Mar-11 Convergys has been associated with the company since 20
Sep-08 3.0 Sep-11
Sep-08 5.0 Sep-13Sep-08 3.0 Sep-11
Sep-08 5.0 Sep-13
Sep-08 7.5 Mar-16 HP had earlier signed the deal in 2004 which has now bee
Sep-08 5.0 Sep-13 Convergys has been selected as it is providing services to
Sep-08 3.0 Sep-11 The original contract has been renewed for a further 3 year
The new partnership may extend into other areas such as
Sep-08 2.0 Sep-10 Geolearning has been associated with DOE since 2005
Sep-08 5.0 Sep-13
Sep-08 5.0 Sep-13 The contract is for five years, with two options, the first one
Start date(month/year)
Tenure(in years)
Expiry date(month/year)
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rced
Payables Receivables Reporting / book-keeping Other F&A services
Yes
Yes
Yes
Yes
Yes Yes
Yes
Yes
Yes YesYes
Yes
Yes
Yes
Yes Yes
Yes
Customer RelationshipManagement (CRM)
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Inbound (Voice) Outbound (Voice) Non-voice CRM Technical Support Human Resources (HR) Payroll
Yes
Yes
Yes YesYes
Yes
Yes
Yes
Yes
Yes
Yes Yes
Yes Yes
Yes Yes Yes Yes
Yes Yes Yes
Yes
Yes
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Benefits Recruitment Training Records management
Yes
Yes
Yes
Yes
Yes
Compensationadministration
Retirement &outplacement
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Knowledge Services (KPO) Publishing Legal Research Analytics
Yes
Yes Yes
Yes Yes
Yes Yes
Yes
Yes
Policy and legalcompliance
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Media Services E-learning R&D Services Other Services
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Engineering DesignServices
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Medical Transcription Underwriting Compliance Tax Returns preparation Clinical research
Yes