BPM4GOV 2015 Process Mining Studernhdiguqb.preview.infomaniak.website/wp-content/... · e e Basics of Process mining 1995 Academic presence 2002 Commercial outcome PPM ARIS etc. 2012

administration générale

service d'organisation et d'informatique

Process Mining

Léonard Studer

Service Organisation et InformatiqueVille de Lausanne

[email protected]

© Ville de Lausanne, August 2015



http://www.olifantenpaadjes.nl/

Your process: You thought you knew it…



1 Process Mining

Démo …if time allows

2

3

4

Agenda

Q & A5

Case Studies

Conclusion



Basics of Processmining

1995Academic presence

2002Commercial outcome

PPM ARIS etc.

2012Commercial maturity

Startups

DISCO by Fluxicon®



Process MiningEcosystem



Process Miningneeds Data

(Who?) What? Case ? When? Other usefulattributes

Andreas Activity a Case 1 2013-jan-1 08:00:00 Ex:

• Time length,• Cost, • Org unit, • Hierchical level, • Business info, • IT system used,

• Status (Hold, Wait, Queue, Run etc)• …

Beatriz Activity b Case 1 2013-jan-1 08:10:00

Andreas Activity a Case 2 2013-jan-2 17:01:00

Klaus Activity c Case 1 2013-jan-3 09:00:00

- Activity b Case 1 2013-jan-4 09:10:00

Eliott Activity d Case 1 2013-jan-4 09:45:00

Klaus Activity d Case 2 2013-jan-5 12:34:56

… … … … …



Typical Project in Process Mining

1. Get the data + cleansing– Process miner + DB/ERP specialist

– Python scripts (or Ruby, PHP, Perl, Basic, R…)

2. Repeat ad nauseam– Interactive Process Mining Workshops 1h

• Process miner + gov domain experts

– 3h follow ups• Process miner

3.Reports etc.



Usefull references

• Process Mining, – Wil M. P. van der Aalst,

– éd Springer 2011

• http://www.processmining.org

• MOOC on Process Mininghttps://www.coursera.org/course/procmin



http://horstsweethorst.blogspot.ch/2013_01_01_archive.html



1 Process Mining

Démo … if time allows

2

3

4

Agenda

Q & A5

Case Studies

Conclusion



3 modes

gov



« discovery »

Why is the process of issuing a construction permit at the City of Lausanne slow ?



« conformance »

Is the process of issuing a construction permit at the City of Lausanne going as designed ?



Office de la Police des

Constructions

External Clients (architects, construction

business)

Cantonal administration

VAUD

19 units of the City

administration

Public inquiry

(1 month)

15 administrative and technical employeesproduce about 2’400 reports per year

~ 450 permits issued per yearTreatment length ~ 24 weeks

One« central » law: LATC Vaud + 27 different laws and regulations

~ 50% go through Public inquiry~ 2 oppositions/interventions per

file

The process of issuing a construction permit at the City of Lausanne

William

Turner, Lac Léman avec la D

ent d’Oche, vus des hauts de

Lausanne, 1841



It was not “Process Mining only”

« Classical » Method

Analysis of existing documentation

Interviews with 23 actors

Modeling the AS-IS process (with ARIS

express)

Process Mining Method

Extract DATA from IT system

Pre-process, clean data

Process data (with DISCO)

5 pseudo-interactive analysis sessions

Audit Report

ComparisonsConsolidationPresentations



Process Mining on the documents flows

Office de la Police des

Constructions

External clients

(architects, sponsors)

Cantonal administrative

units

19 municipal administrative

units

Public Investigation

(PI)

This is like 1) sending a question from OPC and 2) getting answer(s) from other unit(s)



Expected and… …real process



The 2 most frequent variants seen by process mining

Interviewing business people, these are the only expected process variants.

However, these two most frequent variants cover only 76 cases over 909 !

This a nice illustration of the human tendency to over-simplify reality.



Mean duration to process a case With A feature Without A feat.

With U feature X + 14.4 weeks X + 1.9 weeks

Without U feature X + 3 weeks X weeks



Realized benefits , strengths & weaknesses of the study

• Realized benefits– 1st cartography of AS-IS process

– Performance measurements for the process

– About 50 suggestions for improving the process

Strengths Weaknesses

Combines the possibilities of twomethods of analysis

No budget

Maximum results in a minimum of time (3 months)

No control on implementations



Other Case Studies

• More than 20 case studies at :http://www.win.tue.nl/ieeetfpm/doku.php?id=shared:process_mining_case_studies

• The BPI Challenge is an annual process mining competition. This year, the competition is about comparing 5 dutch municipalities building permit processes. Winners have been announced at BPM 2015 Innsbruck, Austria, August 31 - September 3, 2015






1 Process Mining

Démo … if time allows

2

3

4

Agenda

Q & A5

Case Studies

Conclusion



DEMO …






1 Généralités sur le process mining

Quelques cas d’utilisation

2

3

4

Agenda

Q & A et al.5

Démonstrations

Conclusion



Conclusion

Typical elapsed time1 – 3 months

< 30 k CHF for the software

Process Mining

to discover real processto pinpoint bottlenecksto assess conformance

to enhance gov processes



Q & A

Documents

BPM4GOV 2015 Process Mining Studernhdiguqb.preview.infomaniak.website/wp-content/... · e e Basics of Process mining 1995 Academic presence 2002 Commercial outcome PPM ARIS etc. 2012