BPM Conference Portugal 2013 - Keith Swenson "Planning and Supporting Innovative Work Patterns"

7/28/2019 BPM Conference Portugal 2013 - Keith Swenson "Planning and Supporting Innovative Work Patterns"

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Rkmddldi mdh Pupportldi

Lddovmtlve Yorn Rmtterds

Neltf H Pwedsod

Mprlk :2=0


2/38

Ptmjlklty

ld m hydmal` workh


3/38

Lddovmtlodrecers to tfeldtrohu`tlod oc

dovek lhems oraetfohs$


4/38

Ye ndow wfmtcrmilklty ls$

Jut wfmt ls

tfe opposlte?

Crmilke


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?

Crmilke Zojust


6/38

Crmilke Zojust Mdtlcrmilke


7/38

Aus`kes

mreMhmptlve

Xfe Johy lsMdtlcrmilke


8/38

Kemrdldi ls Mhmptlve


9/38

Xfe odky sustmldmjke òapetltlve

mhvmdtmie ls md orimdlzmtlod)smjlklty to kemrd cmster tfmd tfe

òapetltlod$! Reter A$ Pedie+

Xfe Clctf Hls`lpklde7 Xfe Mrt # Rrm`tlè oc Xfe Kemrdldi Orimdlzmtlod


10/38

LX Pystea Rerce`tlod


11/38

Edkliftedaedt Jlms7

Pujpmrts oc m `oapkex systeamre slapker

M stmjke systea ls amhe croa

very fmrh # hurmjke sujpmrts$


12/38

Mt sujmtoal` kevek+

pmrtl`kes mre `odstmdtky coraldi

mdh hlsmppemrldi$

Mdh yet$

stru`tures mt our kevek

reamld reamrnmjky stmjke$

=:


13/38

Mkkesmdhro Rku`fldo sfoweh fow

mhhldi m `ertmld duajer ocrmdhoaky seke`teh pokltl`lmds `mdlaprove tfe cud`tlodldi oc tfepmrklmaedtmry systea$

! Dmssla Dl`fokms Xmkej+ Mdtlcrmilke

Pto`fmstl` Zesodmd`e


14/38

Ptmjlklty ls m Xlae Joaj



15/38

Rrote`teh Exposeh

Exer`lse Deeheh


16/38

Corests mre Mhmptlve


17/38

Aodo`uktures mre Crmilke


18/38

Dmture koves samkk error+ fuamds

hodt fed`e wfed you reky odfuamd guhiaedt you mre mt tfeaer`y oc m aedtmk jlms tfmthlscmvors mdtlcrmilklty$



19/38

Edcor`ldi m sldike jestprm`tl`e od tfe orimdlzmtlod+

`md amne lt crmilke


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m amd wfo deike`ts

wfmt m`tumkky ls hode+cor wfmt sfoukh je hode+

kemrds tfe wmy to sekchestru`tlod

! Dl``ok Am`flmvekkl


21/38

Do pkmd survlves `odtm`t

wltf tfe edeay$! Fekautf vod Aoktne tfe Ekher

Rkmddldi ls essedtlmk+pkmds mre wortfkess$

! Hwlift H$ Elsedfower$

Do pkmd survlves `odtm`t

wltf tfe edeay$! Fekautf vod Aoktne tfe Ekher

Rkmddldi ls essedtlmk+pkmds mre wortfkess$

! Hwlift H$ Elsedfower$


22/38

Octed tfere ls ko`n ld or

`mpture oc m èrtmld proge`tòdèpt mt md emrky stmie+

kemvldi mdmkysls oc mkterdmtlveswemn or mjsedt ^croa tfe

pkmdQ! Jedt Ckyvjgeri+ Purvlvmk oc tfe Udttest

Xfe Rkmddldi Cmkkm`y


23/38

Xfe cuture ls ud`ertmld

jut tfls ud`ertmldty ls mttfe very femrt oc fuamd

`remtlvlty! Lkym Rrlioilde

Xfe Rkmddldi Cmkkm`y


24/38

Ld md udprehl`tmjke workh+tfe jest ldvestaedts

mre tfose tfmt aldlalzetfe laportmd`e oc prehl`tlods$

Pmriut # A`Irmtf


25/38

Ldhlvlhumk Po`lmk Xe`fdokoiy

fttp7//so`lmk!jlz$ori/:2==/2


26/38

Rroèss @edtrl` Hmtm @edtrl`

Rroèss

Hmtm

Hmtm

Rroèss

Hmtm &m `mse cokher,

jeòaes tfe èdtrmk coùsmdh peramdedt reòrh$

Rroèsses `md òopermte$

Xfe proèss ls tfe

èdtrmk coùs cororimdlzldi worn$

Hmtm òaes to mdh croa

tfe proèss$


27/38

@mse Amdmieaedt ls tfe amdmieaedt oc kodi!klveh òkkmjormtlve proèsses tfmt

òorhldmte

ndowkehie+ òdtedt+

òrrespodhedè mdh

resourès

to proiress m `mse to m`fleve m pmrtlùkmr iomk>

wfere tfe pmtf oc exeùtlod `mddot je preheteraldeh ldmhvmdè oc exeùtlod>

wfere fuamd guhiaedt ls requlreh to heteralde fow tfe edhiomk je m`fleveh> mdh

wfere tfe stmte oc m `mse `md je mktereh jy exterdmk out!oc!

jmdh evedts$ Mttrljuteh to Al`fmek Yflte+ :22 Iooh amdmiers ilve *iomks*$

Xmsns vs$ Iomks


29/38

Edcorèaedt7Iumrhrmlks &od m romh, prevedt

hevlmtlod+ jut mkso prevedt

mdytfldi dot prehl`teh$

Iulhmdè7Iulhekldes &od m romh, sfow peopke

wfere to io+ jut ho dot prevedt

hevlmtlods lc tfey mre deèssmry$

Edcorèaedt vs$ Iulhmdè


30/38

@remteh mfemh oc tlae

jy spe`lmklst `rmcteh to

mutoamtl`mkky respodh

to amdy sltumtlods$

@remteh wfed deeheh+

jy tfe persod holdi tfe worn$

Amdumkky mhgusteh cor

`fmdildi sltumtlods$

Cor Zoutlde Yorn Cor Ndowkehie Yorn

Hlmirmas @fe`nklsts


31/38

JRA / Yornckow

Flifky Zepemtmjke

Zoutlde Rroèsses

Cm`tory+ Amss Rrohu`tlod

Pamkk smvldis od em`f oc m

kmrie vokuae prohuèh

Udprehl`tmjke

Udlque Rroèsses

Pnlkk+ Rrocesslodmk

Rrovlhldi udlque flif vmkue

servlè to ùstoaers

M@A

Eccl`led`y mdh uttldi osts

tfrouif mutoamtlod

@ustoa worn mpproprlmte to

pmrtlùkmr `lrùastmdès


32/38

Mppkl`mtlodH

ev

RHPLdteirmtlod

Fua

mdR

A

R

@A

M

@APJP

Eamlk+Xextldi+

Xwltter+

Xekepfo

de

Smrlmjke+ UdlqueRrehl`tmjke+ Zepemtmjke

DotesHo`uaedts

# Udstru`tureh

Hmtm

Hmtmjmses #

Ptru`tureh

Hmtm


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34/38

Cor Ndowkehie Yorners+

strlve dot cor m am`flde

08

jut md e`osystea$


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=$ Udherstmdh tfe Edkliftedaedt Jlms

mdh P`ledtlcl` Amdmieaedt

:$ Jewmre oc over!slapklcyldi tfe goj

Hodt gust pl`n m proèss

0$ Coùs od provlhldi tfe rlift ldcoramtlod

Rroaote m ùkture oc sfmrldi

8$ Eajrmè oapkexlty

Hodt he!snlkk tfe wornpkmè

5$ Eapower peopke to respodh to ùstoaers Heèdtrmklze+ jut aodltor

3$ Flre/proaote rlift!jrmldeh peopke


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Mhmptlve @mse Amdmieaedt ls

cor Ndowkehie Yornerswltf Udprehl`tmjke Rroèss

to Mhmpt # Lddovmtewltf Xemas oc Experts

to M`òapklsf Iomks$

Mhmptlve @mse Amdmieaedt ls

cor Ndowkehie Yornerswltf Udprehl`tmjke Rroèss

to Mhmpt # Lddovmtewltf Xemas oc Experts

to M`òapklsf Iomks$


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Mhmptlve @mseAmdmieaedt

Ndowkehie Yorners

Rukk Aohek Iet Xfldis Hode

Documents

BPM Conference Portugal 2013 - Keith Swenson "Planning and Supporting Innovative Work Patterns"