W i t h B o u r n e s , i t ’ s p e r s o n a l .

I N T E R N A T I O N A L M O V E S

W i t h B o u r n e s , i t ’ s p e r s o n a l . T h a t ’ s a p r o m i s e .

In the year Alexander Graham Bell makes the first voice transmission Thomas Bourne establishes a new transport company.

1875The first purpose-built container ship launches and within a few years Bournes first international shipment includes crated wedding presents to Africa.

1957First flight of the DC-3, one of the most significant transport aircraft, opens up the world for international relocations.

1935Bournes part load services began with a 4 country European trip, 20 years before the Channel Tunnel reduces crossing times to just 35 minutes.

1974Railways convert from steam to diesel and Bournes first custom-built furniture removals vehicles replace flat trucks with canvas covers.

1955The world connects with London for the 30th Olympics. Bournes implements online systems to connect with customers around the world.

2012

Since 1875 Bournes has been making home moves special, personal and easy. Today’s generation of Bournes bring professional expertise and a renowned personal touch to international moves.

Our company is known for the way it looks after customers. I am proud of the feedback we receive from satisfied customers for our expertise and the fact that nothing is ever too much trouble.

High service values are in our blood. Bournes’ customer-focused culture has been established over many decades and continues today. Our consistent success is founded in a large knowledgeable team, from front office and move consultants, to loyal and dedicated crew members with an average service length of twelve years.

Few of our competitors can claim such expert, long serving and committed staff who enable Bournes to deliver an excellent moving experience anywhere in the world.

Today Bournes combines modern technology and online systems with traditional service concepts that we still believe in, value for money and service with a smile.

I am pleased to say that Bournes people enjoy their work and their biggest reward is a happy customer. Our staff have at their disposal leading move management systems, a fleet of modern vehicles and a vast range of international services that mean we can help our customers every time.

As part of the UniGroup Relocation Network, Bournes works in partnership with hundreds of move experts worldwide.

Choose Bournes for your international requirements and you will be delighted with the results.

Wesley Bourne, Director

Five generations of Bournes – experts who still lead the way

Our team works hard to ensure the name Bournes represents the highest standards of service and value for money so that our business is one my family and the whole company can be proud of.

Eric Bourne

Wesley

These are the people who will help your move go perfectlyDedicated staff are behind the Bournes longstanding reputation, our performance today and our ongoing commitment

to superb service.

Your Receptionist Will find you the right person to get

your move started

Move Consultant An expert in moving creates a tailored

solution to your personal needs

Move CoordinatorPlans and coordinates your move day to

make sure everything runs smoothly

Your Packing Crew Prepare your belongings for a safe and secure

move, taking care as if they were their own

Your Driver Safely transports your belongings

to your new home

Post Move Manager Ensures that you are fully satisfied with your move and provides any after care services

Whether via our

web site, by phone,

email, post or in

person the Bournes

promise means you

will receive:

• A quick response to your enquiry

• A fast quote

• Crystal clear price options

• A knowledgeable move

consultation by an experienced

moving expert

• Help and advice at every point on

your moving journey

• Answers to all your questions

• A range of services to meet every

eventuality, including bespoke

packing and handyman services,

storage, pets, documentation and

relocation assistance

• Flexible meeting and moving

times to meet your schedule

• Friendly, attentive service from

Bournes experts at all times

M e e t y o u r t e a m . W i t h B o u r n e s , i t ’ s p e r s o n a l .

When you call us we’ll ask you some questions to find out about your specific move requirements and in most cases will arrange for a Move Consultant to visit to undertake a pre-move survey.

If you would prefer, or if you only have a small amount to be moved we can send you a self survey form to complete and return to calculate your own volume to be moved. This information is then passed on to your Move Consultant who will produce your tailor made move plan and quotation.

Once you have decided you are moving you’ll want to begin making your removals arrangements. We advise doing this as much in advance as you can but don't worry, our resources are flexible and we can happily help with your last minute move requirements.

Are you moving?1 We can arrange for one of our Move Consultants to visit your home prior to your move to carry out a free of charge, no obligation full survey of your property and discuss your personal specific moving requirements to provide you with a tailored quote.

Things to Remember

- Use plenty of packing paper and padding for items

- Make sure any outdoor items are carefully cleaned and clear of any traces of soil

- Fridges and Freezers will need defrosting and washing machines draining before the move

- Be careful not to pack any flammable or hazardous goods such as paint, aerosols or gas

Things to Remember

Self assembly furniture will need to be dismantled prior to the move.

If the attic or loft is not boarded and lit or does not have safe access our crew cannot enter. Any items will need to be taken down and placed in another room ready to be moved.

It is a good idea to keep important documentation separate and carry it with you personally or make sure to scan an electronic copy first.

Unless you've arranged for us to do so, fixtures and fittings / curtains / blinds will need to be taken down ready to be packed and moved by the crew.

Top Tip

Dont forget to let people know you're moving, it's always best to let them know as soon as possible once details are finalised. Check out our website for a list of people to inform.

Helpful Tip

Moving overseas is a big event in anyone’s life. If you have children make sure to tell the children what is happening, and include them in the process (maybe home selection, planning rooms or area reasearch) as much as possible. If the kids are happy and they feel included in the decision making process, they will "take ownership" of their new home and the transition will be much easier for everyone. See our guide to moving with children for more advice.

Pre-Move Survey2 Once your shipment has arrived at destination we will arrange for it to clear customs and be delivered to your new home. As you concentrate on settling in and enjoying your new home our crew will unload all your belongings and place them in the correct rooms at your request. If you have selected unpacking services we will then unpack and place your items on to flat surfaces exactly whereyou require as per your move plan.

At Destination6

Practice makes perfect, but so does planning. From your move specification obtained at your pre-move survey every extra detail is planned to ensure your move runs smoothly - and most importantly, remains stress free for you.

Your move consultant will create a tailored plan for your move. This planning ensures all the resources, your crew, the packing materials required are all in place. Your Move Consultant will handle any concerns you have about lifting or moving carpets, dealing with chandeliers, crating thatspecial picture, disposingof surplus effects and anynumber of others you mayhave. Once you are happy withyour quotation please call us toprovisionally book your move dateand then sign and return youracceptance form.

Your Move Plan3 Your team leader will introduce his crew and do a walk through of the property with you to make sure you're both happy with his plans for move day. If there is anything you want kept separately or anything you don’t want to be moved either move these items to a dedicated area of your home or point them out to the team leader on arrival. Once all packing and loading is complete your consignment will be transported to its destination by your chosen method

of shipment and we'll keep you up to date with its progress.

Your Move Day5

If you have selected our full packing services there are only a couple of things you need to do to prepare some items to move. In your move plan we will list specifically any tasks that you have not selected for our crews to undertake and will therefore be your responsibility to complete prior to the crew arrival.

If you're doing your own packing make sure to start in plenty of time and let us know if you think you might need some extra help with this or would like to buy packing materials.

Preparing4

Top Tip

Before deciding whether to pack yourself or ask us to do it think carefully about the time and materials required to pack and most importantly the packing skills required to ensure your items arrive safely. If you're unsure why not ask us to provide a packing cost as an optional upgrade? There may also be destinations where self packing is not advised, your move consultant will discuss this with you.

W e ’ r e w i t h y o u e v e r y s t e p o f t h e w a y . W i t h B o u r n e s , i t ’ s p e r s o n a l .

I N T E R N A T I O N A L M O V E S

G l o b a l c a p a b i l i t y , l o c a l s e r v i c e . W i t h B o u r n e s , i t ’ s p e r s o n a l .

Even when you’re moving five time zones, you’re safe in Bournes hands

London to LA, Birmingham to

Munich, Auckland to Beijing, Rio

to Edinburgh ... wherever your

journey starts and wherever your

final destination, Bournes employs

meticulous pre-planning, quality

control and careful management

to make sure your move is

successful.

As part of the UniGroup Relocation

Network, Bournes is associated

with thousands of successful

moves every year.

Distance, language, international

documents, local customs and

relocation practicalities are all

taken care of.

Nothing can get in the way of a

successful move.

On average customers get in touch with us around 3 months before they think they will need to move, but don’t worry, we’ve helped people with very short notice moves too.

Bournes help more than 1500 people move internationally every year.

Bournes average international customer takes around 700 cubic feet of belongings with them but we can handle moves of any size. Last year we handled moves ranging from single items to more than 5000 cubic feet.

Depending on your destination, shipping by sea

can take from a few weeks to several months, so Bournes also offer air freight options

for the things you need fast.

The UniGroup Relocation Network has more than1350 locations in 56 countries on 6 continents each with experts in the

local area, meaning wherever you’re going, we’re already there!

Whoever you are, we’ve helped you many times before...

D e d i c a t e d p r o f e s s i o n a l s . W i t h B o u r n e s , i t ’ s p e r s o n a l .

Achieving 99% customer satisfaction doesn’t happen by accidentBournes continually invests in staff training so our people can acquire professional qualifications, enjoy and develop their careers, and give our customers the best advice, help and service. Here are some comments from our staff and crew about how they view their work and Bournes customers...

Every move and home is different, and some are challenging! It’s all part of the work I enjoy, getting customers safely and happily into their new home.

Darren Haffenden, Crew Member

Our team prides itself on speed and clarity when they receive an enquiry. They understand the importance of being able to help whenever a customer needs them.

Leon Bourne

Our international customers know they are in the hands of an experienced expert as soon as they meet one of our move consultants. They make sure I get all the information needed for a successful move.

Shirley Hills, Move Coordinator

The detail provided throughout the international move process was great.

Bournes made moving easy from start to finish so I could get straight to work in my new location.

I’ve done many international moves and Bournes is the only company I recommend.

Your team were always helpful and professional and are great ambassadors for your company.

Unfailingly efficient, courteous, helpful and reassuring. Made what could have been a stressful move seem easy.

Bournes, Harbour Road,Rye, East Sussex TN31 7TE

E: international@bournesmoves.com

T: +44 (0)1797 228 000F: +44 (0)1797 228 100

W: www.bournesmoves.com/international

A commitment to quality...

Bournes is a proud member of the industry’s leading professional bodies and ensures superior service worldwide.

Service guide...lInternational moving specialists for properties of all size moving to or from any global destination

lSea and Air Freight

lPre move consultation and planning

lRange of packing services from full pack to fragile packing only or self pack

lExport wrapping and custom crating

lShort and long term specialist storage for every requirement in the UK and Overseas

lComprehensive Insurance Cover

lVehicle and Pet Moves

lAdditional services including Handyman and Cleaning

I N T E R N A T I O N A L M O V E S

Proud member of