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Whychatbotsmake business sense
Bots are the New Apps andWhat That Means for the Enterprise
Emerging technology firm focused on helping enterprises build breakthrough software solutions
Building software solutions powered by disruptive enterprise software trends
Machine learning and data science
Cyber-security
Enterprise IOT
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Bringing innovation from startups and academic institutions to the enterprise
Award winning agencies: Inc 500, American Business Awards, International Business Awards
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App Fatigue Mobile apps are difficult to build, distribute and maintain
App marketplaces are incredibly crowded
Discovery
Engagement
Versioning
Historical Moment of Messaging
A bot is a software application that runs automated tasks(scripts) over the internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human.
A chatbot is designed to work on conversation with people and existing on chat app or social network.
Usually AI(NLP) is embedded in a chat bot so the chatbot can understand the context and perform much more complicated tasks than what a bot does.
What’s the
bot or chatbot?
Why
Bots?
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App fatigue Conversation as the interface The rise of artificial intelligence
The Rise of BI
3 Major Components of bot platforms
Driven by Mobile Platforms
Development Pla�orm
User Experience & Integra�on with
Messaging Pla�orms
Ar�ficial Intelligence
Interface
from the real world
deepface
Personal assistant On demand service Restaurant service Scheduling assistant Family assistant
OAK4 project adamwatson
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Microsoft Bot Framework
Framework to develop Bots for different messaging platforms
The Language Understand Intelligence Service (LUIS) provides deep learning and linguistic analysis capabilities to Bots implemented in the platform
The Bot Directory provides distribution and discovery to Bots implemented in the platform
Bot can be implemented using the Bot Builder SDK
The Bot Connector integrates Bots with different messaging platforms
Facebook Messenger
Enables the implementation of Bots that run in Facebook Messenger
Integrates with the Wit.AI platform for natural language processing and conversational analysis
Includes plugins to integrate Bots in third party web premises
Provides visual UI controls to enrich the user experience in Bot applications
Leverages webhooks as the main mechanism to receive events and execute business logic
Slack
Platform for implementing bots and integrations for the Slack platform
Slash commands (/command) are used to invoke specific actions in bots
The app directory represents the main mechanism for discovering and provisioning bots
Bot users are the main abstraction mechanism for users to interact with external services
The platform includes outgoing and incoming webhooks
Telegram Bots
Provides a mechanism for implementing Bots in the Telegram platform
Commands (/command) provide a mechanism for users to interact with Bots
The Bot Father provides a mechanism for controlling all other Bots in the platform
Provides rich user interface controls to use in Bot commands
The capabilities of the framework are exposed using the Telegram Bot API
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Other Bot Platforms
Kik
Pandorabots
Discord
Microsoft Bot Framework
ChatScript
Robot.me
Imperson
Converse.ai
Enterprise Capabilities in Bot Platforms
ChattyPeople
MEOKAY
Botsify
Beep Boop
Chatfuel
FlowXO
Octane.ai
Gupshup
Wit.ai
Howdy’s BotKit
Api.ai
Textit.in
Motion.ai
IBM’s Watson
Dexter
Create Chatbot
Security
Bot Store
Integration with Enterprise Systems
Testing
Managing and Monitoring
• Authenticating bot users against corporate directories
• Signing and encrypting bot messages
• Archiving bot messages for compliance models
• Enable the distribution of bots for corporate users
• Organize bots into categories to facilitate its discoverability
• Apply security and management policies to corporate bots
• Tools to test bots and validate its runtime behavior
• Programmatic models to author and run test in bot solutions
• Integration with enterprise app lifecycle management tools
• Track and monitor messages exchanged by users and bots
• Integration with app performance monitoring platforms
• Apply access control, distribution and management policies to bots
• Provide simple models for integrating bots with corporate systems
• Simple APIs for accessing business data from bots
• Simple APIs for reacting to bot events and execute actions in line of business systems
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Bots in the Enterprise
Summary
Chatbots for games
Chatbots for entertainment
Chatbots for news
Chatbots for business
Chatbots for travel
Chatbots for fashion
Chatbots for health
Chatbots for restaurants
Chatbots for shopping
Chatbots for productivity
Chatbots for finance
Chatbots for education
Chatbots for events
Apply security and management policies to corporate bots
Bots are called to become one of the most relevant trends in the next wave of enterprise applications
The first generation of bot platforms is being powered by top messaging platform vendors like Facebook, Microsoft, Slack, Telegram, etc.
Standalone bot platform vendors are also emerging
To become relevant in the enterprise, bot platform must expand its capabilities in areas such as testing, security, monitoring, management, integration, etc.
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It’s
already happening…Businesses across the world are slowly but surely getting on the chatbot bandwagon. By 2020, 80% of businesses aim to have chatbots integrated into their operations.
If you need further proof, here are the reasons why chatbots will replace web and mobile apps in the near future:
A more humanized interaction with your business - Thanks to their capabilities with Natural Language Processing (NLP) powered by AI and machine learning, chatbots can interact with you in same way a human customer service rep would, and in some cases, might even outshine their human counterparts in degree of accuracy and problem solving capability
Speed - Chatbots load instantly, unlike mobile and web apps. And also unlike these apps, they don’t need to be downloaded but can be used directly from their host app, so they save you storage space too
Consistency of high quality service - Unlike humans, chatbots don’t get tired and don’t need breaks or rest. So you can be assured of getting the same level of service 24/7
So before you decide to start developing a mobile app or a web app, hold on…
Give us a call.Our experts will give you a comprehensive and free consultation that could pave the way to a fruitful technology partnership. No strings attached, no conditions. Just friendly conversation and meaningful inputs to help your technology decisions.
So go ahead, try us. Call +91 99591 55955 or (408) 444-8729 today.
Why continue using web and mobile apps when you can give your customers their best experience of your business with a chatbot
ABOUT USLike-minded and highly passionate industry veterans founded Compassites in the year 2005. Today, Compassites has evolved into a trusted technology partner to many global companies. It has incubated over 20 startups during its initial years and has a strong startup DNA. Some of the products that Compassites developed during this time include Jiffle and iCharts. Since the past several years, Compassites has been serving enterprises in their digital transformation journey. The company’s focus on cutting-edge technologies like Mobility, Data Analytics, Cloud and Portals form the foundation of its digital transformation journey.
During the past 10 years, Compassites has served many organizations in the US, Europe, Singapore and India, in their product development, application development and maintenance endeavours. Compassites has acted in the capacity of advisor and technology partner while building and maintaining these products and applications.
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