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PlaybookThe
December 1, 2016
Sprint Confidential Information – Restricted for internal use only. Sprint Confidential Information - Restricted INTERNAL USE ONLY. Any improper sharing of non-public, confidential information is considered a leak, and all leaks are investigated, possibly resulting in corrective action, up to and including termination. ©2016 Sprint. All rights reserved. VIRGIN and the Virgin signature logo are registered trademarks of Virgin Enterprises Limited and are used under license. Boost Mobile and the Logo are trademarks of Boost. Sprint and the logo are trademarks of Sprint Nextel. Other marks are the property of their respective owners.
Prepaid
Boost Mobile Family Plan Add-A-Line PromotionLaunches: Dec. 2
Boost Branded Accessories 50% Off Sale
Boost Family Plan Add-A-Line Promotion Promotion runs Dec. 2 through Jan. 2, 2017.
Beginning Dec. 2, Boost Mobile $50 Family Plan customers (new or existing) who add a new secondary line to their plan will get a free month of service ($30 credit)!
Details: » Includes all Indirect Retail doors in all markets. » Eligible only on Boost Mobile $50 Family Plans. » The following devices are not eligible for this promotion in the following markets W. Washington, Indianapolis, S. Jersey, Upper Central Valley, Raleigh, and Las Vegas.
y LG Stylo 2 y LG Tribute HD
y USED iPhone 6 16GB y These devices are included in other promotions that are not combinable (Holiday Bundle).
» In order for the new Family Plan customer to receive a free month of service: y Primary line can be new or existing y All lines must be on a $50 Family Plan y Secondary line(s) must be a new customer to Boost Mobile (new non port-in or port-in)
» All of the following device condition types are eligible: y New Boost Mobile y Boost Mobile CPO
» Used BYOD, and BYOSD devices are not eligible. » NOTE: A thank you text message will be sent to customers confirming their promotion selection and free month of service.
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 2
Boost Family Plan Add-A-Line Promotion, cont.
» This Promotion may be combined with all Boost Mobile promotions except with the Boost Mobile BYOD Free SIM Kit Promotion and the “Holiday Bundle” Promotion in W. Washington, Indianapolis, S. Jersey, Upper Central Valley, Raleigh-Durham, and Las Vegas.
» For all promotion requirements and rules see detail in the attached document. y Review Spiff Rules Document
» For step by step instructions on how to activate customers for this promotion, see the below Step Action Guide.
y Family Plan Add-A-Line Step Action Guide
Promotional Materials:The following items will be sent to doors on 12/2/16 in support of this promotion:
y Banner (Reps Only) y Window Cling (Select Markets) y Poster y Tent Card (Select Markets)
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 3
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 4
Easy Pay – Did You KnowBoost Mobile's new installment billing service
Easy Pay launched Nov. 15 for Participating Doors.We hope to have another Open Enrollment soon so additional doors can participate. In the meantime, here is some additional helpful information about Easy Pay.
Easy Pay Customer Text & Email Messages: We are currently sending a text and email to some eligible customers that have had their current device for at least 6 months to let them know they are eligible for Easy Pay. Not all eligible customers are receiving this message. Here’s a message example:
y SMS: BSTFREEMSG: Easy Pay! Introducing a new and affordable option to pay for your new device. http://msg4u.us/xxxx Data Rates may apply. Reply End to Stop
y WAP & Email:
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 5
Easy Pay – Did You Know, continued
Dealer Compensation Review:
Here is a breakdown of how Easy Pay is reflected on your ePay statement and how the compensation works for an Easy Pay customer.
» SRP Reimbursement: Once the customer pays their Easy Pay Down Payment through the SPG Sales Portal via Credit/Debit Card and completes the transaction, we will reimburse the full SRP of the device within 2 weeks. On your ePay statement, it will display as “Install Bill SRP Reimbursement”.
» SRP Chargeback: If the customer returns their device within the normal 7 day return policy window, we will charge the Dealer back the full SRP (since the Dealer is now in possession of the device). This will display on the ePay statement as “Install Bill SRP Return”. Sprint will also issue an immediate refund to the customer’s credit card, which could take up to a couple days for the customer’s bank to process. The Dealer can then RMA the device or they can sell it to another customer with a $10 React Fee. The device cannot be put back on Easy Pay again.
» Ongoing Residual: Continues as it does today. No change. » Additional Compensation: The Dealer will receive the regular Upgrade Compensation they do today for an upgrading customer, as long as the Easy Pay transaction is completed in the SPG Sales Portal.
Additional Tips:
» Entering Customer Information: y Customer Name: When typing the customer’s name into the Customer Information section, make sure there are no extra spaces anywhere. In order for this transaction to complete, the name entered in the Customer Information section must match the electronic signature entered by the customer on the Contract Review page.
y Customer Address: Be sure to enter a state for the customer’s address and do not leave this field defaulted to “ST”.
y Driver’s License: Only enter the DL State if you are entering a DL Number. If you are not entering a DL Number, then leave the DL State blank.
» Next MRC Due Date: If a customer completes an Easy Pay transaction within 10 days of their next MRC Due Date, their first Installment Billing payment is not due until the following month. This is to account for any returns that may need to take place.
» Returned devices or cancelled transactions: If the Dealer cancels the transaction before completing it or if the customer returns the device within 7 days, we will immediately refund the customer’s credit/debit card for the full Down Payment and Tax charged. It may take a couple days for this to reflect on the customer’s bank statement. Do not call Care to confirm if the customer will be refunded.
» Return Escalations: Please do NOT call Care for any return escalations. Use the escalation steps outlined in the Easy Pay Process Guide located on the SPG Sales Portal > Quick Link > Easy Pay > Easy Pay Process Guide.
» Apple Device Error: If you get an error when activating an Apple device, try that same exact device a second time. (We are working on a fix to resolve this issue).
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 6
Exciting Changes Coming to CallWatchBeginning Dec. 8 Subscription Now Reduced to $2
» Free 7 Day trial includes: y Robocall Identification and Scam Blocking y Unlimited Call Blocking y Unlimited Reverse Number Lookup y Reporting of Abusive Calls to Federal Agencies
» After trial period, customers who keep the CallWatch application on their device will still get Robocall and Scam Blocking for free.
» Starting on Dec. 8, get enhanced CallWatch services for 33% less.
» A CallWatch subscription will now be available for only a $2 MRC and will include all the features of the Free Trial + Real Time Caller ID.
» CallWatch application must be downloaded and opened in order for any services (free or paid) to work.
» Download CallWatch today and protect you and your customers form Scams and unwanted calls.
» Ad Builder assets coming soon.
Download and open the CallWatch Application on every customer’s Android device to activate the Free 7 Day Trial.
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 7
Boost Mobile DevicesDevice Features
iPhone 6 Plus - Gold/Silver/Space Gray
SRP: $449.99
» 16 GB » 5.5" Retina Display » 8 MP Camera w/ 1.2 MP / 720 HD
Video » A8 Chip » 3G/4G LTE/Enhanced LTE
iPhone 7
- Jet Black/Black, Silver, Gold, or Rose Gold
SRP: $549.99*
» 32 GB* » 12MP, Optical image stabilization,
7MP FaceTime HD camera, Quad-LED True Tone flash, Optical image stabilization ƒ/1.8 aperture, and Quad-LED True Tone flash.
» A10 Fusion chip enables faster processing and uses even less power when you don’t.
iPhone 7 Plus
- Jet Black/Black, Silver, Gold, or Rose Gold
SRP: $669.99*
» 32 GB* » 12MP Wide-angle and telephoto,
Optical zoom at 2x Digital zoom up to 10x
» A10 Fusion chip enables faster processing and uses even less power when you don’t.
HTC Desire® 626s
SRP: $129.99
» Android™ 5.1 Lollipop OS » 5.0" HD 720p Display » 8MP Rear Facing Camera, 2MP Front
Facing Camera » 3G/4G LTE/Enhanced LTE » 8GB ROM/1.5GB RAM
Kyocera Coast
SRP: $19.99
» 2.4" Display Screen » 2 MP Camera » 3G
Kyocera Hydro
SRP: $59.99
» Android 4.0 Ice Cream Sandwich » 3.5” Touchscreen » 3.2 MP Camera w/ Video » 3G
Hydro REACH by Kyocera
SRP: $49.99
» Waterproof & Dustproof* » Android™ 5.1 Lollipop OS » 5” qHD Touchscreen Display » 3G/4G LTE/Enhanced LTE » 5MP Rear-Facing Camera with 2MP
Front-Facing Camera*Phone meets requirements of IPX5 for low pressure water spray and IPX7 for immersion. Phone will not operate under water and should be dried as quickly as possible when wet. To ensure that your phone maintains water resistance, make sure the battery door is properly sealed.
Device Features
Alcatel DAWN™
SRP: $39.99 » Android™ 6.0 Marshmallow OS » 4.5” TFT Touchscreen Display » 5MP Rear Facing Camera and Front
Facing Camera Function » 3G/4G LTE » 8GB ROM/1GB RAM** » 1,780mAh Battery (13 hrs of Talk
Time) » Up to 32GB SDHC™ Card
Compatible*** » 1.1GHz Quad-Core Processor
*Mexico roaming service plan required. **Portion of memory used by existing content.***Card not included.
ALCATEL ONETOUCH® Elevate®
SRP: $99.99
» Android™ 5.1 Lollipop OS » 4.5" FWVGA Touchscreen Display » 5MP Camera with Auto Focus & 2MP
Front Facing Camera » 3G/4G LTE/Enhanced LTE » 8GB ROM/1GB RAM, 32GB
microSDHC™ Card Compatible » 2,000mAH Battery » 1.1GHz Quad-Core Processor
ALCATEL ONETOUCH® Fling
SRP: $19.99
» 2.4" Screen Display » 2 MP Camera w/ Video Capture » 3G
iPhone 5c - White/Pink/Yellow/Blue/Green
SRP: $299.99
» 8 GB » 4" Retina Display » 8 MP iSight Camera w/ panorama +
1.2 MP / 720 HD Video » A6 Chip » 3G/4G LTE
iPhone 5s - Gold/Silver/Space Gray
SRP: $299.99
» 16 GB » 4" Retina Display » 8 MP iSight Camera w/panorama +
1.2 MP / 720 HD Video » A7 Chip » 3G/4G LTE
iPhone 6 - Gold/Silver/Space Gray
SRP: $349.99
» 16 GB » 4.7" Retina Display » 8 MP Camera w/ 1.2 MP/720 HD
Video » A8 Chip » 3G/4G LTE/Enhanced LTE » iOS8
Device Features
Kyocera Hydro Vibe
SRP: $99.99
» Android™ 4.4 KitKat OS » 4.5" qHD Touchscreen Display » 3G/4G LTE (Dual Band) » 8MP Rear-Facing Camera and 2MP
Front-Facing Camera » 1.2Ghz Quad Core Processor » 1.5 GB RAM/8GB ROM
LG K3™
SRP: $49.99
» Android™ 6.0 Marshmallow OS » 4.5” IPS Touchscreen Display » 5MP Rear Facing Camera with Front
Facing Camera Function » 3G/4G LTE » 8GB ROM/1GB RAM* » 1,940mAh Battery » Qualcomm Snapdragon 210 1.1GHz
Quad-Core Processor » Mexico Roaming Capable** » Up to 32GB SDHC™ Card
Compatible*** *Portion of memory used by existing content.**Mexico roaming service plan required.***Card not included.
LG G Stylo®
SRP: $199.99
» Embedded Stylus » 3G/4G LTE/4G Enhanced LTE » 5.7" HD IPS Touchscreen Display
with Corning® Gorilla® Glass 3 » Android™ 5.1 Lollipop OS » 1.2GHz Quad Core Processor » 8MP Camera with 5MP Front Facing » 1GB RAM / 8GB ROM » 3000mAh Li-Ion Battery
LG Stylo™ 2
SRP: $149.99
» Android 6.0 Marshmallow OS » 5.7” HD TFT Display with Embedded
Stylus » 13MP Rear-Facing Camera w/ Flash
and 5MP Front-Facing Camera with Gesture Shot
» 3G/4G LTE/Enhanced LTE
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 8
Boost Mobile DevicesDevice Features
LG X power™
SRP: $129.99
» 4,100mAh Non-Removable Battery » 3G/4G LTE » 1.8GHz Octa-Core Processor –
Fastest Processor in Prepaid » 16GB ROM/2GB RAM* » Android™ 6.0 Marshmallow OS » 8MP Rear Facing Camera with 5MP
Front Facing Camera Function » 5.3” HD Touchscreen Display » Mexico & Domestic Roaming
Capable** » Mobile Hotspot Capable
*Portion of memory used by existing content.**Mexico roaming service plan required.
Moto E
SRP: $99.99
» Android™ 5.0 Lollipop OS » 1.2GHz Quad-Core Processor » 4.5" Touchscreen Display with
Corning® Gorilla® Glass » 3G/4G LTE/Enhanced LTE » 2390mAH battery » 8GB ROM/1GB RAM
Nokia Lumia 635
SRP: $99.99
» Windows Phone 8.1 » 4.5" Touchscreen Display with
Corning® Gorilla® Glass 2 » 5MP Rear Facing Camera » 3G/4G LTE/Enhanced LTE
Samsung Galaxy J3
SRP: $149.99
» Android™ 5.1 Lollipop OS » 5.0” HD Super AMOLED Display » 5MP camera with Quick Launch,
2MP front-facing camera with flash » 3G/4G LTE/Enhanced LTE » 16GB ROM/1.5GB RAM » Up to 128GB microSDHC™ Card
Compatible » 2,600mAh Battery (removable) » 1.2GHz Quad-Core Processor
Device Features
LG Tribute 2
SRP: $99.99
» Android™ 5.1 Lollipop » 4.5" FWVGA IPS Touchscreen
Display » 3G/4G LTE/Enhanced LTE » 5MP Camera with Front-Facing
Camera function » 1.2Ghz Quad Core Processor » 8GB ROM/1GB RAM » Hands-Free Selfies with Gesture
Shot and Soft Light » 1900mAh Li-Ion Battery
LG Tribute 5
SRP: $79.99
» Android™ 5.1 Lollipop OS » 5" IPS Touchscreen Display » 5MP Rear-Facing Camera with 5MP
Front-Facing Camera » 3G/4G LTE/Enhanced LTE » 8GB ROM/1GB RAM » 2,125mAh Battery » Up to 32GB microSDHC™ Card
Compatible » Qualcomm Snapdragon 210 1.1GHz
Quad-Core Processor
LG Tribute HD
SRP: $79.99
» Talk time 15 hours (2,100mAh Battery)
» 3G/4G LTE » Qualcomm Snapdragon 212 1.3GHz
Quad Core Processor » 16GB ROM/1.5GB RAM* » Android™ 6.0 Marshmallow OS » 8MP Rear-Facing Camera with 5MP
Front-facing Camera » 5” HD Touchscreen Display
LG Volt 2
SRP: $149.99
» Android™ 5.1 Lollipop OS » 5.0" HD IPS Touchscreen Display » 8MP Rear Facing Camera with 5MP
Front Facing Camera » 3G/4G LTE/Enhanced LTE » 32GB microSDHC™ Card Compatible » 2540mAH Battery » 1.2GHz quad-core Snapdragon™
processor » Knock Code™ security enabled
Device Features
Samsung Galaxy J7
SRP: $199.99
» 5.5” HD Super AMOLED » Android™ 6.0 Marshmallow OS » 13MP main, 5MP front-facing with
flash » 3,000mAh Battery » 3G/4G LTE/Enhanced LTE » 16GB ROM/2GB RAM » 1.4GHz Octa-Core Processor
Samsung Galaxy Prevail LTE
SRP: $79.99
» 4.5" Touchscreen Display » 3G/4G LTE/Enhanced LTE » 5MP Camera with 2MP Front Facing
Camera Function » 1.2GHz Quad-Core Processor » 8GB ROM/1GB RAM of Memory » Android™ 4.4 KitKat OS
Samsung Galaxy S lll
SRP: $249.99
» Android 4.1 Jelly Bean » 4.8" HD Touchscreen » 8 MP Camera w/ Flash » 1.5 GHz Dual Core » 3G/4G LTE/Enhanced LTE
Samsung Galaxy S4
SRP: $329.99
» 3G and 4G LTE; International phone » 2GB RAM/16GB ROM; 64GB MicroSD
card compatible » 2600mAh » Android™ 5.0 Lollipop OS » 5" HD Super AMOLED Plus Touch
Screen » 1.9GHz Quad Core Processor
Samsung Galaxy S5
SRP: $499.99
» Android 4.4 Kit Kat » 5.1" HD Touchscreen » 16 MP w/ Faster Focus + 2.1 MP Front
Facing » 2.5 GHz Quad Core » 3G / 4G LTE / Sprint Enhanced LTE
Samsung Galaxy S6
SRP: $499.99
» Android™ 5.0 Lollipop OS » 5.1" Quad HD Super AMOLED
display » 16 MP Rear 5 MP Front Camera » Quick launch Camera in .7 Seconds » 3G/4G LTE/Enhanced LTE
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 9
Boost Mobile DevicesDevice Features
ZTE Warp 7
SRP: $99.99
» Android™ 6.0 Marshmallow OS » 5.5” HD Touchscreen Display with
Corning® Gorilla® Glass 3 » 13MP Rear Facing Camera with 5MP
Front Facing Camera » 3G/4G LTE » 16GB ROM/2GB RAM* » Mexico & Domestic Roaming
Capable** » 3,080mAh Battery » 1.2GHz Quad-Core Processor » Mobile Hotspot Capable
*Portion of memory used by existing content.**Mexico roam-ing service plan required.
ZTE Warp Elite
SRP: $79.99
» Android™ 5.1 Lollipop OS » 5.5" Touchscreen Display with
Corning® Gorilla® Glass 3 » 13MP Rear Facing and 5MP Front
Facing Camera » 3G/4G LTE/Enhanced LTE » 16GB ROM/2GB RAM, 64GB
microSDHC™ Card Compatible » 3,000mAh Polymer Battery » 1.2GHz Quad-Core Processor
ZTE Warp Sync®
SRP: $129.99
» Android 4.4 Kit Kat » 5" HD Touchscreen Display with
Corning® Gorilla® Glass 2 » 8MP Camera with 1.6MP Front
Facing Camera Function » 1.2GHz Quad Core Processor » 3G/4G LTE/Enhanced LTE
R850 Mobile HotspotSRP: $49.99
» Connect up to 10 Wi-Fi devices » Compact & lightweight design
Device Features
Samsung Galaxy S7
SRP: $599.99
» IP68 Dustproof and Water-resistant1
» 5.1" Quad HD Super AMOLED » 12MP Dual Pixel Main Camera » 5MP Front Facing Camera
1Dustproof and water-resistant based on IP68 rating, which tests submersion up to 5 feet for up to 30 minutes
Sharp Aquos Crystal
SRP: $149.99
» Android 4.4 Kit Kat » 5.0" Touchscreen » 8 MP Camera + Flash, 1.2MP Front
Facing » 1.2 GHz Quad Core » 3G/4G LTE/Enhanced LTE
ZTE Boost MAX+
SRP: $149.99
» Android 5.1 Lollipop » 5.7" HD Touchscreen » 8MP Rear facing and 1 MP front
facing camera » 1.2 GHz Dual Core » 16GB ROM/2GB RAM » 3G/4G LTE
ZTE Prestige
SRP: $99.99
» Android™ 5.1 Lollipop OS » 5" Capacitive Touchscreen Display » 5MP Rear Facing Camera with
Flash/2MP Front Facing Camera » 3G/4G LTE » 8GB ROM/1GB RAM » Up to 32GB microSDHC™ Card
Compatible » 2300mAh Li-ion Battery » 1.1GHz Quad-Core Processor
ZTE Speed
SRP: $99.99
» Android 4.4 Kit Kat® OS » 4.5" TFT LCD display for easy one-
handed navigation » Quad-Core 1.2GHz processor for
enhanced browsing and streaming » 5.0MP Rear Camera, 2.0MP Front
Facing » 3G/4G LTE/Enhanced LTE with HD
voice
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016The Playbook - External Dealers 10
Promotions NEW! LAUNCHES DEC. 2! Boost Mobile Family Plan – Add-A-Line Promotion Beginning Dec. 2, 2016, Boost Mobile $50 Family Plan customers (new or existing) in all markets who add a new Secondary line to their $50 Family Plan will get a free month of service ($30 credit)! SPG Authorized Retailers will earn a “Free Month of Service” $30 reimbursement Spiff on any new Secondary line of service added to a $50 Boost Mobile Family Plan for “Eligible New Subscriber Activations” or “Eligible New Port-in Subscriber Activations”.Note: A thank you text message will be sent to customers confirming their promotion selection and free month of service.Details: » Promotion from Dec. 2 through Jan. 2, 2017.
» Includes all Indirect Retail doors in all markets.
» Eligible only on Boost Mobile $50 Family Plans.
» The following devices are not eligible for this promotion in the following markets W. Washington, Indianapolis, S. Jersey, Upper Central Valley, Raleigh, and Las Vegas.
y LG Stylo 2 y LG Tribute HD y USED iPhone 6 16GB y These devices are included in other promotions that are not combinable (Holiday Bundle).
» All of the following device condition types are eligible:
y New Boost Mobile y Boost Mobile CPO
» Used BYOD, and BYOSD devices are not eligible. » This Promotion may be combined with all Boost Mobile promotions except with the Boost Mobile BYOD Free SIM Kit Promotion and the “Holiday Bundle” Promotion in W. Washington, Indianapolis, S. Jersey, Upper Central Valley, Raleigh-Durham, and Las Vegas.
NEW! LAUNCHES DEC. 2! Bring Your Own Device SIM Kit Promotion $10 Offer Beginning Dec. 2, 2016, SPG Authorized Retailers in all markets can offer a Free SIM Kit to customers who bring their own (Non-Sprint) device over to Boost.Details: » Free SIM Kit promotion (Value $10.00) » In order for the customer to receive a free SIM Kit the customer has to:
y Bring in their own non-Sprint device on the approved Bring Your Own Device eligible list
y Activate on any current Boost price plan, including Family Plans
y Can be a New Activation, Upgrade or Port-in account
y Port-in not necessary to receive a free SIM Kit » Device Must be activated in-store. » ALL BYOD devices (on approved list) are eligible, but not guarantee to be compatible for all services.
» ONE Free SIM Kit per activation. » Free SIM Kit Promotion ends on Jan. 2, 2017.
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016 1
Prepaid Hotsheet
$150 Off Boost CPO iPhone 5c & 5s PromotionBeginning June 9, SPG Authorized Retailers can offer customers $150 off Boost Mobile CPO iPhone 5c & 5s handsets on all “Eligible New Subscriber Activations” or “Eligible Subscriber Upgrades”. » Duration: June 9- while supplies last » In ALL Dealers in ALL Markets » Must use Upgrade Eligibility Tool on all upgrades to determine 120 day requirement.
» Effective 9/1/16 Dealer Reimbursement changes to $150.00.
New Activations & Upgrades (Non Port-ins)
Customer Handset Pricing
Customer Discount
Dealer Reimbursement
SRP Promotional Price
Boost CPO iPhone 5c 16GB All Colors
$249.99 $99.99 $150.00 $130.00
Boost CPO iPhone 5s 16GB All Colors
$299.99 $149.99 $150.00 $130.00
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016 2
Prepaid Hotsheet
Boost Mobile Product Warranty Information :Q Where can I find warranty information?
:A Visit http://support.boostmobile.com/service_policies/warranty_policy.html for general warranty information. Detailed warranty information can be found in your phone’s user guide. If you have misplaced your phone’s user guide, a copy can be downloaded at www.boostmobile.com/userguides.
:Q My phone is not listed above, how long is the warranty period for my phone?
:A To determine the warranty period of a handset not listed here please visit www.boostmobile.com/userguides and select your phone model.
:Q When does my warranty period begin and end?
:A Warranty periods vary by phone model. Most come with a 12 month warranty from the date of purchase. Proof of purchase is required.
:Q What is covered under the manufacturer’s warranty?
:A A manufacturer warranty protects your phone against manufacturer’s defects. The following conditions are an example of what may NOT be covered by your warranty*:
– Units that show evidence of tampering – Physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse
– Exposure to fire, water or excessive moisture or dampness or extreme heat, liquid or physical damage
– Products which have been improperly installed, repaired, maintained or modified
*This information is general and should be used for reference only. Refer to the actual product warranty for specific details.
:Q How do I file a warranty claim?:A y Motorola – If you have a Motorola phone and need in-warranty phone support, call 1-800-331-6456.
y Samsung – If you have a Samsung phone and need in-warranty phone support, call 1-888-987-4357 or visit http://www.samsung.com/us/support/
y LG – If you have an LG phone and need in-warranty phone support, call 1-800-793-8896 or email http://us.lgservice.com or 201 James Record Road, Huntsville, AL 35824
y HTC – If you have an HTC phone and need in-warranty phone support, call (866) 449-8358 or visit www.htc.com/us/support
y ZTE – If you have a ZTE phone and need in-warranty phone support, call 1-877-817-1759 or 1-212-444-0502.
y KYOCERA - If you have a Kyocera phone and need in-warranty phone support, call 1(800) 349-4478 or visit http://www.kyocera-wireless.com/warranty/
y Alcatel - Contact the customer care center by calling 855-368-0829 or going to www.alcatelonetouch.com/usa/
Sprint Confidential Information – Restricted for INTERNAL USE ONLY. ©2016 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
December 1, 2016 3
Prepaid Hotsheet
Device Name SRP │ Everyday Price Easy PayInsurance
Deductible
Mobile
Hotspot
Domestic Voice
Roaming
Mexico
Roaming
Boost
Dealz
Boost
AccessoriesAlcatel Fling $19.99 $20.00
Alcatel DAWN $39.99 $20.00 X X X X X
LG K3 $49.99 $20.00 X X X X X
Kyocera Hydro Reach $49.99 $20.00 X X X X
Huawei Union $79.99 $20.00 X X X X
LG Tribute 5 $79.99 $20.00 X X X X X
Samsung Prevail LTE $79.99 $20.00 X X X
ZTE Warp Elite $79.99 $50.00 X X X
LG Tribute HD $79.99 $20.00 X X X X X
Alcatel One Touch Elevate $99.99 $20.00 X X X
LG Tribute 2 $99.99 $20.00 X X X
Moto E $99.99 $20.00 X X
ZTE Prestige $99.99 $20.00 X X X X X
ZTE Warp 7 $99.99 $20.00 X X X X X
ZTE Speed $99.99 $20.00 X X
Alcatel One Touch Conquest $129.99 $20.00 X X X
HTC Desire 626 $129.99 $20.00 X X X X
ZTE Warp Sync $129.99 $50.00 X X X
LG X Power $129.99 $50.00 X X X X X
Sharp Aquos Crystal $149.99 $50.00 X X X
LG Volt 2 $149.99 $50.00 X X X
LG Stylo 2 $149.99 $50.00 X X X X X
Samsung Galaxy J3 $149.99 $50.00 X X X X X
ZTE Max + $149.99 $50.00 X X X
Boost Max $199.99 $1 Down │ $16.58/mo. $50.00 X X
LG Stylo $199.99 $50.00 X X X
Samsung Galaxy J7 $199.99 $50.00 X X X X X
Samsung Galaxy S III $249.99 $50.00 X X X
iPhone 5c 8GB $299.99 $1 Down │ $24.92/mo. $175.00 X X
iPhone 5s 16GB $299.99 $175.00 X X
iPhone SE 16GB $299.99 $1 Down │ $24.92/mo. $175.00 X X X
Samsung Galaxy S 4 Black $329.99 $175.00 X X X X
iPhone SE 64GB $349.99 $49.99 Down │ $25/mo. $175.00 X X X
iPhone 6 16GB $349.99 $49.99 Down │ $25/mo. $175.00 X X
iPhone 6s 16GB $429.99 $129.99 Down │ $25/mo. $175.00 X X
iPhone 6 Plus 16GB $449.99 $149.99 Down │ $25/mo. $175.00 X X
iPhone 6s 32GB $449.99 $149.99 Down │ $25/mo. $175.00 X X
Samsung Galaxy S 5 $499.99 $175.00 X X X X
Samsung Galaxy S 6 $499.99 $199.99 Down │ $25/mo. $175.00 X X X X
iPhone 6s 64GB $499.99 $199.99 Down │ $25/mo. $175.00 X X
iPhone 6s Plus 16GB $529.99 $229.99 Down │ $25/mo. $175.00 X X
iPhone 6s Plus 32GB $549.99 $249.99 Down │ $25/mo. $175.00 X X
iPhone 6s 128GB $549.99 $249.99 Down │ $25/mo. $175.00 X X
iPhone 7 32GB $549.99 $249.99 Down │ $25/mo. $175.00 X X
Samsung Galaxy S 7 $599.99 $299.99 Down │ $25/mo. $175.00 X X X X
iPhone 6s Plus 64GB $599.99 $299.99 Down │ $25/mo. $175.00 X X
iPhone 6s Plus 128GB $649.99 $349.99 Down │ $25/mo. $175.00 X X
iPhone 7 128GB $649.99 $349.99 Down │ $25/mo. $175.00 X X
iPhone 7 Plus 32GB $669.99 $369.99 Down │ $25/mo. $175.00 X X
iPhone 7 256GB $749.99 $449.99 Down │ $25/mo. $175.00 X X
iPhone 7 Plus 128GB $769.99 $469.99 Down │ $25/mo. $175.00 X X
iPhone 7 Plus 256GB $869.99 $569.99 Down │ $25/mo. $175.00 X X
Franklin R850 Hotspot $49.99 X
LG G Pad F 7.0 $199.99 X
* Use HANDSET UPGRADE ELIGIBILITY TOOL (120 day rule).
** Use PORT-IN CREDIT ELIGIBILITY TOOL (90 day rule).
Updated 11/29/2016 - Sprint Confidential Information. Do not distribute.
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