CONVERSATION AT A TRAVEL AGENCY

Agent: Good morning! Take a sit please. How can I help you?

Guest: Good morning, I would like to book a luxury hotel in Las Vegas.

Agent: Ok, when would you like it for?

Guest: For next fortnight.

Agent: Ok, the second fortnight in this month?

Guest: No, the first fortnight, next month.

Agent: How long are you going to stay?

Guest: I would like stay for a week.

Agent: What type or accommodation would you prefer?

Guest: I prefer a double room and a king size bed, because I’m going with my

girlfriend.

Agent: Would you like bed and breakfast?

Guest: No, I prefer all-inclusive.

Agent: So yes, you mean full-board.

Guest: Yes, that’s right.

Agent: Ok, here we have a brochure, this is the luxury Hotel Belaggio, would you like

this hotel?

Guest: Yes, but what facilities has it got?

Agent: It has, a casino, three discos, a lot of restaurants and it has a swimming pool

too.

Guest: An indoor or outdoor swimming pool?

Agent: An indoor swimming pool.

Guest: Ok, apart for the casinos and restaurants, are there any others activities

in Las Vegas I could do?

Agent: Yes, you can do bungee jumping, for example, or you can do an excursion to

the Grand Canyon by coach.

Guest: Oh, good landscape of this national park. Can I climb in the Grand

Canyon?

Agent: Yes, of course.

Guest: As for sightseeing, are there any museums or other interesting places to

visit?

Agent: Yes, you can visit the museum of Coca Cola Company, for example.

Guest: Ok perfect, how much does it cost?

Agent: It costs 900 € per room.

Guest: Ok, well, Can you book the Hotel Belaggio now?

Agent: Yes, sure. Well, I need your personal details. What is your name?

Guest: Adrián.

Agent: What is your last name?

Guest: García.

Agent: What is your e-mail?

Guest: english@hotmail.com

Agent: Can you spell the e-mail?

Guest: Yes, sure E N G L I S H @ HOTMAIL . COM

Agent: What is your telephone number?

Guest: 665 665 664

Agent: Ok, and finally, how will you be paying?

Guest: I want to pay by credit card, is that right?

Agent: Yes, thank you, could you sign here please?

Guest: Yes, of course. When can I collect my tickets?

Agent: I’ll let you know by e-mail, as soon as possible.

Guest: Ok.

Agent: Have a good trip, thank you very much.

Guest: You are welcome, bye.

Agent: Bye.

By Adrián López & Carlota Arribas

(2nd

Travel Agencies and Events Management 2012-2013)