Bob Welsh Consulting

Collections expertise spanning over 40 years

Collections Experience• Previous Head of function at HBOS, RBS and LBG, TSB. ( In fact any Bank that’s failed, I’ve been

there!)• First installation of Predictive dialling in Europe• First adapter of Behaviour Scoring in Collections• Grew Collections as an aspirational function in organisations rather than a “need to have”• Start up participation in TDX group• Head of Business and Operational Strategy at BCW UK and Ireland• Collections author, and, radio contributor to Money Box and BBC Scotland• Columnist in CCR magazine• Consulting assignments in UK, Ireland, Spain, Germany, Ukraine, Poland, Czech Republic and Austria• Grew Debt Purchase operation in Europe to industry leader

Collections Engagements• Long or short – Priced to suit the business• Optimisation – Be all you can be, it’s not always about spending money! Includes operational

and site review with communication and process gap identification – Pots of gold!• System purchase, specification and project delivery SME. From small SQL solutions to huge

Market solutions• Data mapping, State to State mapping, Stop/Start activity, Organisational structure, Strategy• Systems and business integration – People and systems• Debt Purchase/Sale• KPI Pyramids• DCA engagement• Cross border solutions

Optimisation – Finding pots of gold

• Meet with Team members individually, from Head to Team Leader• Meet, talk, note, meet, talk, observe, it’s the only way to do it,but,

in a structured way• Draw the flow of accounts beginning to end and systems map• This document shows how my optimisation review works and how

I get to answers• It’s really interesting work and can be an eye opener for the

client and staff

Adobe Acrobat Document

Collections Approach• No fussy and tiring Power-point decks (except this one!)• No endless reams of word documents• No buzzwords, procrastination, and fluff, just good old fashioned, relative,

straight to the point and, concise opinion, delivered• Content and actions is everything, not presentation• Projects done to exceed business needs• Actions, priority and cost/benefit• Delivery • Responsibility – Risk and reward

Terms

• Interim• Contract• Permanent• From 3 days to 3 years!• Inexpensive day rates priced to suit• Happy to travel

Contact( Kept picture till last for obvious reasons)