BOARD OF DIRECTORS PLANNING WORKSHOP...2019/01/12 · Developed Action Plan in 2014 to address EPA Findings from the Dec 2013 Inspection/Investigation and avoided EPA penalties. Conducted

Regional Service Through Unity… Meeting our Region’s Needs Today and Tomorrow

BOARD OF DIRECTORS PLANNING WORKSHOPJANUARY 12, 2019

The Pledge of Allegiance to the Flag of the United States of America

"I pledge allegiance to the Flag of the United States of America,

and to the Republic for which it stands, one Nation under God, indivisible,

with liberty and justice for all."

The Pledge of Allegiance to the Texas State Flag

"Honor the Texas flag; I pledge allegiance to thee, Texas, one state under God,

one and indivisible."

CLICK TO EDIT MASTER TITLE STYLENTMWD BOARD OF DIRECTORS PLANNING WORKSHOP AGENDAI. CALL TO ORDERII. INVOCATION – DIRECTOR BILL LOFLANDIII. PLEDGE OF ALLEGIANCEIV. PLEDGE OF ALLEGIANCE TO THE TEXAS FLAGV. ANNOUNCEMENT OF QUORUMVI. WELCOME VII. DISCUSSION ITEMS

A. Legislative Update/Potential Legislation i. Utility Location Notificationii. Audio/Video of Board Meetingsiii. Governance Matter

B. Five-Year Strategic Plan Update C. Emergency Management Plan Update D. Public Relations UpdateE. Relationships with Member Cities

i. Current staff activities with Member Citiesii. Director’s expectations

F. Update on Public Utility Commission Case

VIII. CLOSING REMARKSXI. ADJOURNMENT

CLICK TO EDIT MASTER TITLE STYLENTMWD BOARD OF DIRECTORS PLANNING WORKSHOP SCHEDULE

Start Time End Time Time Allotted Topic Presenter(s)

8:00 a.m. 8:30 a.m. 30 minutes Breakfast (Engineering Bldg. Breakroom)

8:30 a.m. 8:45 a.m. 15 minutes Call to Order, Invocation, Pledge of Allegiance, Announcement of Quorum, Welcome

John Sweeden Tom Kula

8:45 a.m. 10:15 a.m. 1.5 hours Legislative Update/Potential Legislation Brian Brooks

10:15 a.m. 10:30 a.m. 15 minutes Morning Break

10:30 a.m. 12:00 p.m. 1.5 hours Five-Year Strategic Plan Update Brian Brooks David Eisenlohr

12:00 p.m. 12:30 p.m. 30 minutes Lunch (Engineering Bldg. Breakroom)

12:30 p.m. 1:00 p.m. 30 minutes Emergency Management Plan Update David Milligan

1:00 p.m. 1:30 p.m. 30 minutes Public Relations Update Janet Rummel

1:30 p.m. 3:00 p.m. 1.5 hours Relationships with Member Cities Riley Harvill

3:00 p.m. 3:15 p.m. 15 minutes Afternoon Break

3:15 p.m. 4:00 p.m. 45 minutes Update on PUC Case Lauren Kalisek

Please note this is an estimated time schedule, and times may vary to allow Q&A with Directors

CLICK TO EDIT MASTER TITLE STYLEFIVE YEARS IN REVIEW – DISTRICT ACCOMPLISHMENTS SINCE MAY 20141. Developed Action Plan in 2014 to address EPA Findings from the Dec 2013

Inspection/Investigation and avoided EPA penalties. Conducted a Benchmarking Study and implemented personnel and infrastructure improvements at our facilities, and implemented a coordinated plan with our Cities for a CMOM Program.

2. Reorganized Deputy Director Roles and Responsibilities and filled authorized Assist. Deputy Water, Wastewater, Engineering, and Maintenance positions with some very talented leaders to add to a very experienced and talented group of District leaders and managers.

3. Through this reorganization and hiring new professionals, continually worked at decentralizing responsibilities and authorities by powering down.

4. Developed routine partnering meetings in 2014 with Member Cities for Water and Wastewater and with City Managers.

5. Reviewed and redeveloped all major District Policies 2014-2016.6. Followed the Wastewater Benchmarking Study with a 2014, 2015 Maintenance and Water

Operations Study that led to immediate actions and right-sizing the organization.7. Implemented a Computerized Maintenance Management System, 2014-2016.8. Developed the initial District Strategic Plan with Vision, Mission, Goals and Core Values in

2015 and now finalizing a 5-Year Strategic Plan and a 5-Year Personnel Plan.9. Implemented Annual Performance Evaluation program 2015.

10. Received our State Water Rights Permit for Bois d’Arc Lake in 2015, Federal 404 Permit in February 2018 and immediately began construction of the first major reservoir in Texas in 30 years. District funded the entire project through the SWIFT) program.

CLICK TO EDIT MASTER TITLE STYLEFIVE YEARS IN REVIEW – DISTRICT ACCOMPLISHMENTS SINCE MAY 2014

11. Our Engineering team began developing in 2015 and now using refined CIP Planning Process and Construction Program Management and Project Controls.

12. Refined and streamlined the Board packet.13. Hired new Safety professionals and upgraded our Safety Program in 2015.14. Initiated an Asset Management Program 2016-2019.15. Added Training Coordinators and fully developed our District-wide Training Program 2016-

2019.16. Expanded our Public Relations department 2015-2019, upgraded our Website and

improved our products and messaging.17. Defended the District Water Facilities Contract in the Texas Public Utilities Commission

Case filed in 2016 by four Member Cities. 18. Continually refined our Budgeting process building in efficiencies, transparency, and

refining revenue requirements. 19. Refreshed the District Emergency Management Plan 2018, 2019.20. Implemented various process improvements in regulatory, purchasing, human resources,

and records.


LEGISLATIVE UPDATE/POTENTIAL LEGISLATIONBrian Brooks

January 12, 2019

CLICK TO EDIT MASTER TITLE STYLEOVERVIEW

• 2018 Election Results

• Legislative Team

• 116th US Congress Overview

• 86th Texas Legislature Overview

• Meetings with Elected Officials

2018 ELECTION RESULTSState and Federal Results

Texas House of RepresentativesDistrict Incumbent Elect (*new to office)

2 Dan Flynn Dan Flynn 4 Lance Gooden *Keith Bell

10 John Wray John Wray 33 Justin Holland Justin Holland 62 Larry Phillips *Reggie Smith 66 Matt Shaheen Matt Shaheen 67 Jeff Leach Jeff Leach 89 Jodie Laubenberg *Candy Noble100 Eric Johnson Eric Johnson102 Linda Koop *Ana-Maria Ramos106 Pat Fallon *Jared Patterson107 Victoria Neave Victoria Neave 110 Toni Rose Toni Rose 112 Angie Chen Button Angie Chen Button 113 Cindy Burkett *Rhetta Andrews Bowers

Texas State SenateDistrict Incumbent Elect (*new to office)

2 Bob Hall Bob Hall8 Van Taylor *Angela Paxton

16 Don Huffines *Nathan Johnson30 Craig Estes *Pat Fallon

US House of RepresentativesDistrict Incumbent Elect (*new to office)

3 Sam Johnson *Van Taylor4 John Ratcliffe John Ratcliffe5 Jeb Hensarling *Lance Gooden

26 Michael Burgess Michael Burgess32 Pete Sessions *Colin Allred

US SenateDistrict Incumbent Elect

At Large Ted Cruz Ted Cruz

Texas GovernorDistrict Incumbent Elect

At Large Greg Abbott Greg Abbott

Oklahoma GovernorDistrict Incumbent Elect (*new to office)

At Large Mary Fallin *Kevin Stitt

Texas State Consultants

LEGISLATIVE TEAM

Hicks – Ray Associates• Fred Hicks• Tom Ray

Ron Lewis & Associates• Former Rep. Ron LewisFocused Advocacy• Snapper CarrLloyd Gosselink • Lauren Kalisek

Federal Consultants Oklahoma Consultants

The Taylor Group• Clayton Taylor

In-house Staff

David Kelly

116TH US CONGRESS OVERVIEW

Major Items• Immigration/DACA/Border Security• Presidential Investigations• Healthcare

Relevant Items• Environmental Policy Revisions• Infrastructure Funding

District Efforts• HR 4423/S3202 – Limit claims seeking judicial

review of Bois d’Arc Lake CWA permit• HR 1807 – Lacey Act exception for water

transfers between Texas, Arkansas & Louisiana

86TH TEXAS LEGISLATURE OVERVIEW

Major Issues• School Finance• Property Tax Reform• Hurricane Harvey Fallout

Relevant Issues• Transparency and Open Government• Flooding and Flood Insurance• Lobbying by Governmental Bodies

District Efforts• Red River Boundary Issue• Monitoring Various Issues

– Governance – Flood Control

MEETINGS WITH ELECTED OFFICIALS

Completed

Rep. Candy Noble• Introduction to the District

Rep. Justin Holland• PUC Update• Governance

Rep. Jeff Leach• Flood Insurance and

Pipeline Location• PUC Update• Governance • Open Meetings

State and County • Sen. Angela Paxton• Sen. Bob Hall• County Judge Randy Moore• County Judge Chris Hill• Newly Elected House and

Senate Members

Federal• Rep. John Ratliffe• Rep. Van Taylor• Rep. Lance Gooden• Rep. Colin Allred

Future Meetings

Strategic Planning Update

January 12, 2019

Dilbert® on strategy

Workshop Overview

What are our current operating environment, strengths, weaknesses, threats and opportunities?

Are our vision, mission and values statements still valid?

What are our most important goals and objectives?

Who are our stakeholders and what do they expect from us?

How should we measure progress?

What we heard from you

• All challenges can be traced to growth pressures

• The Lower Bois d’Arc Reservoir project is the single most important effort – failure is not an option

• Organizational change management is a continuing challenge

• The District’s historic low cost value proposition is under pressure

• Beware of “distractions”– Asset management– Over-reaction to regulatory pressure– Employee training and safety– Public engagement– Regional leadership

• Organizational silos persist – especially along line / staff roles

• The future business model is unclear• Succession issues are approaching critical

mass

• A high degree of support for the Executive Director is evident

• The LBRC project must be completed and supply delivered without incident

• Strong concerns about future leadership transition and succession exist

• The District needs to work to regain the trust of the region and to be a champion for the regional interests

• The District should explore opportunities to expand its service offerings

• There is a need to be proactive about communication and outreach in light of coming “rate shock”

• NTMWD should be recognized as a leading, “best practice” municipal water agency

• An opportunity to expand environmental and conservation partnerships exists

• The current “member” and “customer” governance model may be ripe for change

Senior Management: Executive Committee Members:

Environmental Scan

SWOT Analysis – Senior Staff

Board of Directors SWOT

VISIONWhat we aspire to be

MISSIONWhat we do

CORE VALUESWhat we believe in

STRATEGIC GOALSWhat we want to achieve

OBJECTIVESHow to accomplish it

INITIATIVESAction items to undertake

Aspirational

Achievable

Structure of the Strategic Plan

NTMWD Vision

• Senior leaders reviewed and affirmed the validity of the current Vision statement

“Regional service through unity: meeting our region’s needs today and tomorrow”

NTMWD Mission Statement

• The current Mission statement is also seen as an accurate and relevant summary of the District’s purpose

“Provide high quality and dependable water, wastewater and solid waste services in a cost efficient manner.”

Core NTMWD Values

“I TRUST”IntegrityTrustRespectUnitySafetyTeamwork

Evidence of Success

• High service levels– Sufficient capacity– Regulatory compliance

• New reservoir open and delivering water

• The public comes to us first– Trusted experts– Strong, positive reputation

• Cities communicate on our behalf• Improved Transparency and Trust

with Regional Partners• Fair and reasonable cost to

customers

• Alignment with EPA Effective Utility model and measures

• Improved, greater predictability• Robust safety culture• Resource requirements aligned

with O&M demand• Improved asset management• 50% of water plants in the Texas

Optimization Program for surface water

• Next major water supply source is identified

• Fully developed employee training program

• Fewer emergencies

If the District were to realize its vision and accomplish its mission, in accordance with its values, how would things be different?

Discussion: Evidences of Success

• Are there other important indicators of our future success we should consider?

Stakeholder Analysis

High

Keep Satisfied(consult)

EngageClosely

(involve)

Low

Monitor(minimum effort)

Keep Informed(communicate)

Low HighLevel of Interest

Leve

l of I

nflu

ence

Stakeholder Analysis

High

Keep Satisfied(consult)

EngageClosely

(involve)

Low

Monitor(minimum effort)

Keep Informed(communicate)

Low HighLevel of Interest

Leve

l of I

nflu

ence

Regulators

NeighborsSurrounding

facilitiesCitizens

3rd Party Customers

OutsideAgencies

(TxDot, DART, County)

RatePayors

Developers

Bond Holders

CityManagers

/ ACMs

NTMWDBoard of Directors

Regional Conservationists

City Public Works Staffs

Mayors & City

CouncilsPublicEducators

Sister Water

Agencies

Our Employees

Our Service

Providers

CityFinancial

Staff

Local, State, FedLegislators

Media

IndustryCohort

City Engineering

StaffRegional

StormwaterAgencies

Dicussion:Stakeholder Analysis

• Are there other important stakeholders to consider?

• Are the levels of engagement required correct?

Strategic Goals Brainstorming

• Extended planning horizon from three to five years

• Reduced from five service area goals to four crosscutting goals

• New / strengthened emphasis on stewardship and stakeholders

Identification of operating objectives, initiatives, tasks

Preliminary Strategy “Placemat”

Goal 1

Goal 1: ServiceProvide superior water, wastewater and solid waste services

today and tomorrow

Objective 1.1High Quality Services

Objective 1.2Successful Bois d’Arc Lake

Program

Objective 1.3Proactive Maintenance

Management

Objective 1.4Reliable and Resilient System

Capacity

Goal 2

Goal 2: StewardshipResponsibly manage public resources to ensure

responsiveness, effectiveness and efficiency

Objective 2.1Disciplined Asset

Management

Objective 2.2Efficient Business

Practices

Objective 2.3Conscientious Environmental Stewardship

Objective 2.4Rigorous Financial

Management

Objective 2.5Systematic Risk

Management

Goal 3

Goal 3: PartnershipActively collaborate with members, customer, partners,

employees and stakeholders

Objective 3.1Well-Informed & Educated

Public

Objective 3.2Engaged Members,

Customers and Stakeholders

Objective 3.3Durable Strategic

Partnerships

Goal 4

Goal 4: PeopleBuild a talented, competent and committed team

Objective 4.1Highly Skilled Workforce

Objective 4.3Performance-Driven

Culture

Objective 4.2Safe and Healthy

Employees

Discussion:Preliminary Strategy “Placemat”

• Are we focused on the right goals? If not, what have we missed?

• Are the objectives appropriate? Complete?

Next Steps

• Receive your feedback• Refine goals, objectives &

initiatives as needed• Develop monitoring and reporting

processes• Present final draft to Board of

Directors for adoption• Prepare and publish the plan• Communicate the plan to internal

and external stakeholders• Provide regular updates on

progress and results

Thank You!


NTMWD SAFETY & OCCUPATIONAL HEALTH

David E. Milligan, CSP

January 12, 2019

2019 Spring Planning Workshop

Emergency Management Program Update

CLICK TO EDIT MASTER TITLE STYLENTMWD VISION: EMERGENCY MANAGEMENT PROGRAM

DRAFT Pre-Decisional

Supports NTMWD Strategic Goals

Meet the requirements of an Environmental Protection Agency rule amendment and a recent requirement determination by the Texas Commission on Environmental Quality

• Focus on published guidance from the Federal Emergency Management Agency and the Department of Homeland Security

• Prevent incidents, respond to emergencies to mitigate loss, continue essential operations, and quickly recover from incidents

• Institute an All-Hazards Approach supported by the National Incident Command System and Unified Command Structure to improve functional effectiveness & efficiency at all levels with a Whole Community Approach

• Enhance Employees’ and Leaders’ shared understanding of the NTMWD Emergency Management Program & unique incident Emergency Response Plans, and to integrate with City/County efforts

EMERGENCY MANAGEMENT PROGRAM

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Emergency Plans, Training, and Exercises

FY2018 Efforts Included:• 8 Workshop Events• Update of the Vulnerability Assessment• Update of the Emergency Management Plan• Incident Command System Training• Exercise Planning• Table Top Exercise & After Action Review• Meeting with Local Emergency Planning

Committees (LEPC)• Meeting with local First Responders




FY2019 Efforts Include:• Completion of a Workshop to Develop SOP for

Transmission Line Break• Exercise Planning Team – Wylie Incidental

Chemical Leak and Begin Hazardous Materials Specialist Training

• Annual Incident Command System Training • Emergency Operations Center Workshop• Table Top Exercise & After Action Review• Meeting with Local Emergency Planning

Committees (LEPC)• Meeting with local First Responders




Future Efforts:• Update or Develop SOPs • Annual Incident Command System Training • Exercise Planning Team and Continue

Hazardous Materials Specialist Training• Emergency Operations Center Workshop• Joint Table Top Exercise & After Action Review

(Texoma Balancing Reservoir Dam TX 07424) with Grayson County, Texas Department of Emergency Management (TDEM), and Texas Commission on Environmental Quality.

• Meeting with Local Emergency Planning Committees

• Meeting with local First Responders

Community Outreach

Local Emergency Planning Committees

• 2018 met with 5 Local Emergency Planning Committees – 17 meetings

• 2019 meeting with 8 Local Emergency Planning Committees – 36 meetings planned

Local First Responders

• 2018 11 Fire Departments – 25 meetings and35 NTMWD site visits

• 2019 Planned• 15 Fire Departments – 39 meetings and 24

NTMWD site visits planned


Moving Forward

Emergency Operations Position

• Currently reviewing a position description

• Executive Director and Deputy Directors reviewing which department to assign the position


Thank You for Your Time.


PUBLIC RELATIONS OVERVIEW

NTMWD Board of Directors Planning Workshop

January 12, 2019

Janet Rummel, Public Relations & Communications Officer

FUNCTIONS OF NTMWD PUBLIC RELATIONS DEPARTMENT

• Develop strategic communications supporting external & internal objectives

• Media relations and crisis communications

• Issues management – monitor/advise to avoid, minimize, manage issues

• Stakeholder engagement – open houses, public meetings, project outreach

• Digital communications – website, social media, eNewsletters

• Presentations to community groups, quarterly tours for city officials

• Lead Communication Committee meetings with city communicators/educators

PUBLIC RELATIONS TEAM STRUCTURE

• Public Relations & Communications Officer reports to Executive Director

‒ Public Relations Specialist – digital communications, publications, internal

‒ Public Relations Specialist – project communications and outreach

‒ Public Relations Assistant – event/tour planning and logistics, routine website updates, social media/media monitoring and admin/budget tracking support

‒ Contractors support:o Website technical maintenance, graphic design, video

production, media relations, crisis communications

• PR team collaborates with Public Education staff on multi-media ad campaigns, education outreach and school programs

MEMBER CITY PUBLIC RELATIONS AND PUBLIC EDUCATION STAFF

Member CitiesPublic Relations

/Communications Education/Outreach Government RelationsGraphic Design

/Video Production

Allen 4 2 0 3

Farmersville 0 0 0 0

Forney 1 0 0 0

Frisco 4 4 1 3

Garland 5 3 0 3

Mesquite 3 1 0 1

McKinney 5 1 0 3

Plano 12 9* 1 3

Princeton 1 1 0 0

Richardson 4 2 1 4

Rockwall 1 0 0 0

Royse City 0 0 0 0

Wylie 2 0 0 0

Includes staff for public and media relations, social media and general city communication efforts.

Includes staff related to water education and outreach; *Plano includes all environmental outreach.

Includes staff related to government relations.

Includes staff that support communications efforts through video or graphic design.

PUBLIC RELATIONS FOCUS AREAS

FOCUS #1

• Provide communications tools and messages to cities for sharing with their customers using their normal channels for communicating

• Examples include:‒ Fact Sheets

‒ Videos

‒ Infographics

‒ Social media messages

‒ Communications Committee

‒ Partnering meetings


FOCUS #2

• Communicate timely, strategic information with city officials, staff, community groups, general public using low-cost tools

• Examples include:‒ Website‒ Social media posts‒ eNewsletters

(News Stream, Project Pipeline)‒ Milestone events

(groundbreaking, ribbon-cutting)‒ Facility tours (for city officials, staff)

‒ Water Treatment Plant: 35 (2018)‒ Wastewater Treatment Plant: 17 (2018)

STATS ON DIGITAL COMMUNICATIONS

Social Media Quick Stats Current 2018 TotalsFollowers Impressions Engagement Rate

Facebook 4,957 1,229,611 3.3%

Twitter 1,882 504,708 2.3%

LinkedIn 1,808 197,124 3.9%

Subscribers Video Views Watch Time (minutes)

YouTube 91 250,900 78,000

Subscribers Open Rate Click Through Rate

News Stream 1,761 38.6% 26.4%

Project Pipeline 1,779 42.9% 14.1%


FOCUS #3

• Conduct outreach, inform key stakeholders (property owners, elected officials, community groups) impacted by project construction or operations

• Examples include:‒ Bois d’Arc Lake

‒ Sister Grove Regional Water Resource Recovery Facility

‒ New Wylie Operations Facility

‒ Construction projects in cities


FOCUS #4

• Proactive and reactive media relations, crisis communications and issues management

• Examples include:‒ Guest columns/articles in local papers

(including Fannin County)

‒ Chlorine maintenance public concerns

‒ Richardson water line break

‒ Recent Wilson Creek overflow

‒ Rate increases

‒ Monitoring issues to advise leadership on proactive and reactive PR


FOCUS #5

• Produce business and internal communications

• Examples include:‒ Annual Report

‒ Overall branding of communication materials

‒ Presentations

‒ Employee newsletters

‒ Safety communications

‒ Facility displays

‒ Award applications

ON THE HORIZON IN 2019

• Chlorine maintenance communications• Bois d’Arc Lake construction public

outreach (open houses) and communications (website)

• Richardson line break analysis results• Main Stem project completion• New Wylie Operations facility• Sister Grove facility permitting• Transfer station in Frisco• PUC case• Rate increases• Emergency Response Planning• Place more positive stories with local

media outlets & increase tour participation

QUESTIONS? FOLLOW US @NTMWD


NTMWD PLANNING WORKSHOP

Relationships with Member Cities and Director’s ExpectationsJanuary 12, 2019

INTRODUCTION OF RILEY HARVILL

Riley Harvill PhDThe HarBeck Company, Inc.

214/[email protected]

CLICK TO EDIT MASTER TITLE STYLECURRENT STAFF ACTIVITIES WITH MEMBER CITIES

Daily/Weekly Monthly Bi-Monthly Quarterly Annual Other

CIP PlanningOperationsPublic RelationsFinanceExecutive

CLICK TO EDIT MASTER TITLE STYLECURRENT STAFF ACTIVITIES WITH MEMBER CITIES• CIP Planning

o Communicate/Collaborate on future needs (population/developments)o Develop and Negotiate Agreements/Contracts/Permitso Quarterly meetings with select cites (Due to numerous ongoing/future

projects)o Engagement for Non-routine efforts (Property, Permit protest, etc.)

• Operationso Annual visits with Member City Staffo Quarterly Solid Waste Member City Meetingso Bi-Monthly Partnering Meetingso Conservation Campaign Partners/Coordinationo Water4Otter Events in Schoolso Promotion of JBS Wetland Center Offeringso Multiple Local Event Support (Festivals, Newcomer Events, Earth Day, etc.)o Water Transmission System Work Groupo Defend Your Drain Program Collaborationo Training for Texas Water Development Board Programs (Water Conservation

Tracking Tool)

CLICK TO EDIT MASTER TITLE STYLECURRENT STAFF ACTIVITIES WITH MEMBER CITIESo Operator Training (Water Operator)o Public Engagement in Lavon Lake Watershed Protection Plan

Developmento Received Grant to Watershed Protection Project in McKinneyo Coordination with City Stormwater Teams on Water Qualityo Direct coordination with City DPW, Water/Wastewater Superintendents for

repair operations and maintenance projectso Coordination with Lavon Lake Manager for maintenance activities that

may impact Lake Lavono Capacity Assessment Workshopso Wastewater Field Operations Community of Practice

• Public Relationso Quarterly (or as needed) Communications Committee meetings with city

communicators/educatorso Arm cities with messages to assist with response to citizen questionso Develop resources and materials for cities to share with their customers

(fact sheets, infographics, videos)

CLICK TO EDIT MASTER TITLE STYLECURRENT STAFF ACTIVITIES WITH MEMBER CITIES• Finance

o Annual individual meetings are held with member cities to discuss rates, projects and upcoming projects that may impact each city

o Additional meetings are held to include Operations and Planning staff regarding ongoing/future projects

o Regular email and phone calls are made throughout the year to communicate changes or to update cities on project status

o Regular communication with finance staff throughout the budget process.• Executive

o Meetings with NTMWD Member Cities (Monday following Board meetings)o Annual visits to Member City Staff/Elected Officials with Board memberso Presentations to City Councils as requested

The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.

- Babe Ruth

Effective communication is 20% what you know and 80% how you feel about what you know.

- John Rohn

OUR PURPOSE & AGENDA

To Discuss Communication:

1. NTMWD Staff to Member Cities

2. NTMWD Staff to Board Directors

3. Board Directors to Cities AND with each other

DELIVERABLE

• We will not likely solve challenges today.• We seek input, thoughts, and suggestions.• This is - in and of itself - the first step in delivering a

solution.

GROUND RULES

because our time is short…

• Everyone has an opportunity to speak.

• Make sure to stay on topic and avoid comments that

are too lengthy.

• Avoid interrupting whomever is speaking.

QUESTIONS

• What do we need to do more?

• What do we need to keep doing?

• What do we need to quit doing?

OUR PURPOSE & AGENDA

To Discuss Communication:

1. NTMWD Staff to Member Cities

2. NTMWD Staff to Board Directors

3. Board Directors to Cities AND with each other

CLICK TO EDIT MASTER TITLE STYLENTMWD BOARD OF DIRECTORS PLANNING WORKSHOP SCHEDULE

• PUC Update

• Continue Discussion on Board Expectations

Documents

BOARD OF DIRECTORS PLANNING WORKSHOP...2019/01/12 · Developed Action Plan in 2014 to address EPA Findings from the Dec 2013 Inspection/Investigation and avoided EPA penalties. Conducted