BO TAI NGUYEN VA MOI TRUING CONG HOA XA HOI CHU NGHiA VMT NAM Diic 14p - Tw do - 11#nh phtic

29 /2017/TT-BTNMT

Ha Ne3i, ngay 11 thong 9 nom 2017

THONG TIY Quy dinh tieu chi 'Mirth gia chat luvng dich vu sit nghiep ding

xay dung A ve xay dwng co. sii• dit lieu va phan mem trng dung trong linh vwc tai nguyen va moi trirong

Can ca. Nghi clinh so 16/2015/ND-CP ngay 14 thong 02 nom 2015 cita Chinh phi quy clinh ca chi to chit cia clan vi sit nghiep cong lap;

Can ca. Nghi clinh so 36/2017/ND-CP ngay 04 thong 4 nom 2017 cita Chinh phi quy clinh civic tiling, nhiem vy, quyin halt vet ca cu to chicc cita BO Tai nguyen va Moi &Jiang;

Theo cle nghi cita Vy &Jiang Vu Khoa hoc va C 'Ong nghe, Vy &yang Vy Phcip chi;

Bo truyling BO Tai nguyen va Moi trufmg ban hanh Thong to quy clinh tieu chi ,clanh gici chat luting dich vy sit nghiep cong ye xay dung co. so. die lieu va phan mem t'tng dung trong linh vy.c tai nguyen vet moi trtrong.

Chuang I QUY DINH CHUNG

Dieu 1. A Dieu 1. Phm vi dieu chinh

Thong to nay quy dinh tieu chi danh gia chit luting dich vu si,r,nghiep cong sir dung ngan sach nha nu6c ye xay ckmg Ca so du lieu va phAn mem img dung trong linh vvc tai nguyen va moi truong (sau day g9i la dich vu xay dung ca s6 dit lieu va phan mem).

Dieu 2. Doi tuvng fip dung

Thong to nay ap dung d6i v6i ca quan quan l5T nha nuOc v&s tai nguyen va moi tnremg; dan vi su nghiep va to chfrc, ca nhan,có lien quan den hoot &Ong cung cap dich vu xay dung co so. du lieu va phan mem.

Dieu 3. Giai thich tir ngit

1. Tieu chi clanh gia la cac not dung, yeti cau ma dOi tuong cung ung dich vu phai dap img de thoa man mong muon cua khach hang. Moi tieu chi co cac chi so danh gia theo cac you cau va dieu kien ve mot khia cph cu the.

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2. Chi tieu ckinh gici gom cac chi so danh gia va phep danh gia chat lugng theo mot dac tinh, yeu cau nao do. Chi tieu có gia tri trgng s6 the hi8n mirc dO quan trgng dm chi tieu do.

3. Chi so danh gici la cong cu do luong mot khia canh cu th8 cua mot chi tieu dugc the hi8n bang con so, tS, so, tS, suat.

4. Tr9ng so danh gici la dai lugng d8' so sanh tam quan trgng cua cac tieu chi danh gia.

5. Phep danh gici la phep do nham danh gia theo mot lieu chi cu tlf8.

Chirong II TIEU CHI, CHI TIEU, CHI SO DANH GIA CHAT LUVNG DICH VV

VE 'ay DVNG CO SO DIY LIEU VA PHAN MEM

Dieu 4. Tien chi dfinh gifi chat lugng dich vu xfiy thing co' so• di? lieu

1. Tieu chi 1: Ca so ha tang cong ngh8 thOng tin.

2. Tieu chi 2: Ngu6n nhan hrc.

3. Tieu chi 3: Chat lugng dich vv ca so du 1i8u.

4. lieu chi 4: Kim tra, giam sat.

5. Ti8u chi: Bao hanh, bao tri.

Dieu 5. Chi tieu dfinh gifi cua cac Wen chi dfinh gifi chat luvng dich Nu xfiy dung co s& dir lieu

1. Chi tieu danh gia cua Tieu chi 1:

a) H8 thong may chil ca so du lieu - trgng so la 4;

b) He thOng phan m'em gOc - trgng so la 4;

c) Ha tang mang - trgng so la 4;

d) An town, bao mat thong tin - trgng se; la 6.

2. Chi tieu danh gia cua Tieu chi 2:

a) Nhan l‘rc quan 13'T, van hanh - trgng se') la 6;

b) Nha'n luc quan tri ca so du li8u - trgng se) la 6;

c) Nh'an lkrc phijc vu khai thac, cung cap du li8u - trgng so la 3.

3. Chi tieu danh gia cua Tieu chi 3:

a) Tuan thu tieu chuan khung not dung du li8u chuyen nganh - trgng so la 8;

b) Mix dO day du dm du li8u - trgng so la 8;

c) DO chinh xac cua du li8u - tr9ng so la 8;

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d) Tinh san sang ciia du lieu - tr9ng so la 8;

e) Kha nang cung cap du lieu - tr9ng so la 6;

g) Tuan thii quy trinh, thil tuc cung cap du lieu - tr9ng so la 5;

h) Phuc vu (Lich vu cong truc tuy'L - tr9ng so la 3;

i) DO hai lOng dm don vi &roc cung cap du lieu - tr9ng so la 9.

4. Chi tieu danh gia ciia Tieu chi 4:

a) Ke hoach kiem tra, giam sat - tr9ng so la 1;

b) Quy trinh kiem tra, giam sat - tr9ng soc la 2;

c) Thvc hien hem tra, giam sat - tr9ng so la 2.

5. Chi tieu danh gia dm Tieu chi 5:

a) Tuan thii quy dinh bao hanh - tr9ng so la 4;

b) Tuan thii quy dinh bao tri - tr9ng so la 3.

Dieu 6. Chi so dfinh gifi ciia cfic chi tieu dfinh gifi chat luctng dich vu x'ay dung co s& de lieu

Chi s6 danh gia cila cac chi tieu quy dinh tai Dieu 5 dirge quy dinh chi fi let tai Phu luc 1 ban hanh kern theo Thong to nay.

A Dieu 7. Tieu chi dfinh gifi chat luvng dich NT xay dung phan mem

1. Tieu chi 1: Ca sa ha tang ding nghe thOng tin.

2. Tieu chi 2: Ngutm nhan lut.

3. Tieu chi 3: Chit luong sir dung dich vu co so du lieu.

4. Tieu chi 4: Chat ltrong sir dung dich vu phan mem.

5. Tieu chi 6: Kiem tra, giam sat.

6. Tieu chi 7: Bao hanh, bao tri.

Dieu 8. Chi tieu dfinh gifi ciia cfic tieu chi dfinh gifi chat luvng dich vu A A 'thy dung phan mem

1. Chi tieu danh gia ciia Tieu chi 1:

a) He tilting may chil co so du lieu - tr9ng so la 3;

b) He thong phan ni'm giic - trong se') la 3;

c) Ha tang mang - tr9ng so la 2;

d) An toan, bao mat thong tin - tr9ng so la 2.

2. Chi tieu danh gia dm Tieu chi 2:

a) Nhan ltrc quan tri co s& du lieu - tr9ng so la 2;

b) Nh'an lIrc quan tri, van hanh he tilting - tr9ng so la 3;

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c) Nhan luc phat trien he th6ng - tr9ng se) la 2;

d) Nhan luc ho trg ky thuA't, nghiep vu - trgng so la 3.

3. Chi tieu danh gia cua lieu chi 3:

a) Truong hgp phAn mem img dung c6 thao tac vai co so. du lieu, du lieu tir co sä dir lieu thi chi tieu danh gia thuc hien theo Khoan 3, Dieu 5 Thong tu nay.

b) TruOng hgp phAn mem khOng thao tac von co sor du lieu thi khong thuc hien viec danh gia theo tieu chi nay.

4. Chi tieu danh gia cira Tieu chi 4:

a) Tuan thu tieu chuAn ky thuAt cong nghe thong tin - trgng s6 IA 6;

b) Tuan thir tieu chuAn ky thuAt chuyen nganh - tong so la 6;

c) Tinh phu hop chirc nang - trgng so la 8;

d) Tinh hieu qua - trgng s6 la 7;

e) Tinh nang suAt - trgng so la 7;

Tinh an toan - trgng s6 la 7;

g) 138 hai long dm ngueri sir dung - trgng so la 10.

5. Chi tieu danh gia cua Tieu chi 6:

a) Ice hoAch kiem tra, giam sat - trgng so la 1;

b) Quy trinh kiem tra, giam sat - trgng s6 la 2;

d) Dux hien kiem tra, giam sat - trgng so la 2;

6. Chi tieu danh gia cua Tieu chi 7:

a) Tuan thu quy dinh bao hanh - trgng so la 5;

b) Tuan thu quy dinh bao tri - twig so la 5.

Dieu 9. Chi so danh gia chat luvng dich vu xay dung phan mem

Chi s6 danh &la chi tieu quy dinh tai Dieu 8 dm 'Thong tu nay dugc quy dinh chi tiet tai Phu luc 2 ban hanh kern theo Th8ng to nay.

Dieu 10. Phtrang phap tinh diem danh gia chat luvng dich vu xay dung co' so de lieu va phan mem ung dung

1. Phuang phap danh gia, tinh diem d6i \Ted chi s6 danh gia:

Viec danh gia va tinh diem danh gia cho cac chi so clank gia dugc thuc hien d6i vai tong chi s6 danh gia quy dinh tai Phu luc 1 va Phu luc 2 ban hanh kem theo Thong tu. nay.

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2. Phucmg phap danh gia, tinh diem dcii von chi tieu danh gia:

a) Viec danh gia, tinh diem dinh gia cho chi tieu chi dIrgc thuc hien khi da hohn thanh xong tat ca cac chi so dm chi tieu danh gia do.

b) Cong thirc tinh diem danh gia cho chi tieu danh gia nhu sau:

N 1

TCi =

j=i

Trong do:

TCi : diem danh gia dm chi tieu danh gia thir i.

Xi : diem dm chi so danh gia thu j.

N: tong s6 chi tieu danh gia dm chi tieu danh gia thir i.

3. Phucmg phap danh gia, tinh diem deii von tieu chi danh gia:

a) Viec danh gia, tinh diem danh gia cho tieu chi danh gia chi dixgc thuc hien khi da hoan thanh xong tat ca cac chi tieu danh gia thuc nhom tieu chi danh gia do.

b) Cong thirc tinh diem dm tieu chi danh gia nhu sau:

NTCi = ITC./ x wi j=i

Trong do:

NTCi : diem danh gia cua tieu chi thir i.

TCi: diem danh gia dm chi tieu danh gia thir j.

wi: trgng so dm chi tieu danh gia thir j.

M: tong so chi tieu danh gia cua tieu chi danh gia thin i.

4. Phrong phap danh gia, tinh diem tong the cho dich vu xay dung co s& der lieu va phAn mem img dung:

a) Viec danh gia, tinh diem chung cho dich ve xay dtrng co so. du lieu va ph'an mem ling dung chi dugc thuc hien khi da hoan thanh viec danh gia cua tat ca cac tieu chi danh

b) Cong thirc tinh diem danh gia chung cho dich vu xay &king co s& du lieu va phAn mem frng dung nhu sau:

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K

P = NTCi i=i

Trong do:

P: di6m danh gia dm dich vv xay dtmg co so, du lieu va phan mem img dung.

NTCi : diem danh gia ciia tieu chi danh gia thir i.

K: tong s6 tieu chi danh gia.

Dieu 11. Dinh gia chat luvng dich vu xay dung co sef dit lqu va phan mem . u ng dung

1. Viec danh gia chit luong dich vu xay dvng ca sä du lieu va phin mem img dung theo phuang thirc chim diem. Thang diem danh gia la 100. Thang diem dank gia dugc xac dinh cu the diii vai timg tieu chi, chi s6 va the hien chi tiet tai cac Phu lvc ban hanh kern theo Thong tu nay.

2. Chit luting dich vv xay dung ca so. du lieu va phin mem &nye danh gia theo 4 mirc:

a) To't khi tong s(; diem tir 80 diem tra len;

b) Kha khi tong s6 diem tir 70 den duth 80 diem;

c) Dat khi tong so diem tir 50 den clued 70 diem;

d) Khong dat khi tong so diem duori 50 diem.

Chuang III DIEU 1CHOAN THI HANH

Dieu 12. Hien luc thi hanh

Thong tu nay có hieu ltrc thi hanh tir ngay 01 thang 11 nam 2017.

Dieu 13. TO chtlec thuc hien

1. VII Khoa hoc va Cong nghe chili trach nhiem to chirc huong d'an trien khai va kiern tra viec thtrc hien Thong tu nay.

2. Cac dan vi tivc thuOc BO va cac to chirc, ca phan có lien quan chili trach nhiem thi hanh Thong tu nay.

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Vo Tun Nhan

3. Trong qua trinh thvc hien, ne'u el() kilo khan, ytrang mac, de nghi cac co quan, to chirc, ca nhan phan anh kip thari ye BO Tai nguyen \fa Moi trtreeng de nghien eiru, xem xet, giai quyet./.

Nei nhljn: KT. BO TRIfeING - Van phOng Chinh phn; Van phong Queic WO; U.ONG - Cac BO, co quan ngang BO, co quan thuOc CP; - Kiem town Nha nuov; - UBND cac tinh, thanh phO true thuOc Trung trong; - Cnc ki6rn tra van ban QPPI_, - BO Tu phap; - Cac Thu truOng BO TN&MT; - TN&MT cac tinh, TP true thuOc Trung uong; - Cac don vi true thuOc BO TN&MT; - COng thong tin din tu• BO TN&MT; - Cong bao, COng the -1g tin din tu• cua Chinh phil; - Luu: Van thu, PC, KHC

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Phu luc 1

DAM! MIJC TIEU CHI DANH GIA CHAT LUVNG DICH VU CONG VE XAY DVNG CO so DC" LIEU TRONG LINH V1VC TAI NGUYEN VA MO! TRUtiNG

Ban hanh kern theo Thc5ng tu. s629 /2017/BTNMT ngay14/thang g nom 2017 clic' Bo trudeng Bo Tai nguyen va Moi trudeng

STT Ten chi A dinh gia MO ti Phtrong phap ip dung Phil) do, cong thtic Loui thong dank gia

I Tien chi: Ca sir hu tang cong nghg thong tin 1.1 Chi tieu: Hg thtmg may chfi CSDL

1.1.1 St) luvng may cha CSDL

Danh gia s6 lugng may chit CSDL dap img nhu cL trien khai

Dem s6 lugng may chit dtrgc sir ch.mg de trien khai so von s6 lugng may chit CSDL theo yeu au

X = A/B A: S6 may chit CSDL sir dung B: Tong s6 may chit CSDL theo yeu cau

Tuyet doi

1.1.2 Cu hinh may chit CSDL

Danh gia cL hinh dm ti mg may chit CSDL theo yeu au

Dem s6 lucmg may chit c6 cL hinh phi' hop so von tong s6 may chit CSDL theo yeu au

X = A/B A: S6 may chit CSDL co au hinh phi' hcyp B: Tong s6 may chit CSDL theo yeu au

Tuyet dei

1.2 Chi tieu: HO thOng pill' mem gtic 1.2.1 S6 lugng phAn mem

goc Danh gia s6 lugng phAn mem goc dap ung nhu au trien khai

Dem s6 lugng phL mem g6c &A sir dung so von tong so lugng

x x ,f, phan mem goc theo yeu ca.' u

X = A/B A: SO lugng phan mem goc dA sir chmg B: T6ng s6 phAn mem g6c theo yeu au

Tuyet d6i

1.2.2 ChAt lugng cai at phAn mem gik go

Dam boo cac phAn mem A c dugc cai dAt, au

De-m s6 lugng phAn mem g6c cluqc cai dAt, au hinh theo dung

X = A/B A: S6 luting phAn mem g6c

Tuyet d6i

cl

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STT Ten chi so danh gia MO to Plurong phi') AI) dung Phil) do, ding fink Loai Chang danh gia

hinh dap img yeu cau yeu cau so vOi tong se phan' mem g6c

dugc cai dat, call hinh phi' hop B: Ring se phan mem gee theo yeu cau

1.2.3 Ket not glib cac phan mem geic

Dam bao cac phan` mem gsfic dugc ket not dap img yeu eau

Sir dung kien thirc chuyen gia danh gia viec ket not gift cac phan mem gee

X = 1, cac phans mem gec co ket not vei nhau. X=0, khong c6 s%r ket not gitra cac phan mem giic

Tuyet dei

1.3 Chi tieu: Ha tang mang 1.3.1 S6 limn thiet bi mpg Dam bao se luting thiet

bi mang dugc trien khai dimg theo yeu cau ky thuat

Dem s6 luting thiet bi mang da trien khai so vai so luting theo yeu cau

X = A/B A: S6 thiet bi da trien khai B: Tong se till& bi theo yeu cau

Tuyet dei

1.3.2 Cai dal, cau hinh thiet bi mang

Bao dam the thiet bi mpg dugc cai Tat, cau hinh dat yeu cau

Dem s6 luting thiet bi mang da dugc cai dal, cau hinh phi' hop so vai se luting thiet bi da trien khai

X = A/B A: S6 thiet bi dugc cai dat, cau hinh dimg B: Tong se thiet bi da trien khai

Tuyet mi

1.4 Chi tieu: An friar', bat) mat thong tin 1.4.1 Bao dam an town thong

tin Bao dam an town thong tin

Sir dung kien thirc chuyen gia danh gia

X = 1; dam bao an town thong tin. X=0, khong dam bao an town.

Tuyet dei

1.4.2 Bao dam bao mat du lieu

Bao dam bao mat du lieu Sir dung kien thirc chuyen gia danh gia

X = 1, dam bao bao mat du. lieu. X=O, khong dam bao bao mat du lieu

Tuyet dei

II Tien chi: Nguiin nhan hic 2.1 Chi tieu: Nhan hyc quan 1j7, van hanh r1

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2.2 Chi tieu: Nhan luc quan tri CSDL

Loai thang danh gia

MO ti STT Ten chi so dinh gia Plurcrng phi') ap dung Phep do, ding fink

So sanh s6 lucmg than str dang lam nhiem vu quan 15r van hanh yen tong s6 nhan sir can thiet de quan1Sr, van hanh

Danh gia nang km cua dOi ngu can b0 ky thuat quan 15r van hanh dtra teen trinh dO dao tao pha hgp va kinh nghiem

X = 1 neu A/B>=1 X = A/B, neu A/B <1 A: So nhan sir tham gia quan 1S/,

van hanh B: Tang so nhan str can thiet de quan 1y, van hanh X = 1, neu tat ca nhan str dat yeu cAu chAt lugng. X = 0,5 neu tren 50% nhan six dat yeu cL chit lugng. X=0 neu duai 50% than sir dat yeu cL chit lugng.

2.1.1 So lugng than luc quan 15r, van hanh

Dam bao du s6 lugng than ltrc quan 1Sr, van hanh

Tuyet ai

2.1.2 Chit 'wing lugng nhan ltrc quan1Si, van hanh

Dam bao chit lugng cua dOi ngu nhan ltrc tham gia quan 1ST, van hanh

Tuyet ai

So sanh so lugng nhan luc quan tri CSDL hien c6 voi so lucmg nhan luc quan tri CSDL can thiet (mirc trung binh)

X = 1 net' A/B>=1 X = A/B, neu A/B <1 A: So nhan sir tham gia quan tri CSDL B: Tang so nhan su can thiet de quan tri CSDL

2.2.1 SO lugng than luc quan tri CSDL

Dam bao du s6 lucmg nhan ltrc quail tri CSDL

Tuyet ai

Danh gia chit lugng dOi ngu nhan luc quan tri CSDL dua teen trinh d'0 dao tao, cac chimg chi ve quan tri CSDL va kinh nghiem

X = 1, neu tit ca nhan str dat yeu cL chit lugng. X = 0,5 neu ten 50% nhan str dat yeu cAu chAt lucmg. X=0 net). du6ri 50% nhan six dat yeu cAu chit *mg.

Tuyet dai 2.2.2 Chit lugng than ltzc quan tri CSDL

Dam bao chit lugng cua dOi ngii nhan luc quail tri CSDL

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STT Ten chi s6 din!' gia Mo to Phirong phap fip dung Phip do, cong thtic Loai thang danh gia

2.3 Chi den: Nhan hp phuc vu khai thic, cung cap dil. lieu 2.3.1 S6 lugng nhAn luc

phvc vv khai thac, cung cAp dit lieu

Dam bao du s6 luting nhan luc phvc vu khai thac, cung cAp dir lieu

So sanh so luting nhan luc phvc vu khai thac, cung cAp dit lieu hien có vori s6 lugng nhan luc phvc vv khai thac, cung cAp &I lieu (mire trung binh)

X = 1 ntu A/B>=1 X = A/B, ntu A/B <1 A: S6 nhan sir phvc vv khai thac, cung cAp dir lieu B: T6ng s6 nhan su an thi'el a phvc vv khai thac, cung cAp &I lieu

Tuyet d6i

2.3.2 ChAt lugng nhan luc phvc vv khai thac, cung cAp ar lieu

Dam bao chAt lugng dm dOi ngli nhAn luc phvc vu khai thac, cung cAp dit lieu

Danh gia chAt lugng dOi ngli nhan luc phvc vv khai thac, cung cAp dit lieu dua tren trinh dO ciao tao va kinh nghiem

X = 1, n6u tat ca nhan sir dat yeu cAu chAt luting. X = 0,5 ne'u tren 50% nhan su dat yeu cAu chAt lugng. X=0 nau duai 50% nhan sir dat you cAu chAt lugng.

Tuyet doi

III Tieu chi: Chat hrtyng dich vu co so' du. lieu 3.1 CM tieu: Than thii tieu chuin khung nei dung dir lieu chuyen nganh

3.1.1 Tuan thin tieu chuAn khung nOi dung dit lieu chuyen nganh

Dam bao tuAn thin town be, cac tieu chuan khung nOi dung dit lieu chuyen nganh

Chuyen gia oh cac linh vuc lien quan d6n CSDL thuc hien viec danh gia

X = 1, n'L tuan thil hoan town X = 0, n6u ngugc lai

Tuyet d6i

3.2 CM tieu: Mire de dAy dit dm dir lieu 3.2.1 Danh mvc cac loai dit

lieu Day du danh mvc cac loai dit lieu theo yeu cAu

So sanh so luting danh muc &I lieu hien có so vOi s6 lugng danh mvc dit lieu theo yeu cAu

X = 1, net' &Ay du theo yeu cau X = 0, ne'u ngugc lai

Tuyet d6i

3.2.2 Metadata Dam bao dAy &I thong Danh gia bao dam metadata X = 1, n6u dAy du thong tin Tuyet d'6i la

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STT Ten chi so danh gia Me to Phirong phip ap dung Phep do, ding thirc Lo#i thang danh gia

tin metadata dugc xay dung theo dung chuan du lieu theo yeu cau, day du nei dung metadata cho -cac hang mix du lieu theo yeu cau.

metadata X = 0, neu ngugc lai

3.2.3 Nei dung du lieu Day du ye nei dung dm cac nh6m du lieu

Danh gia mix de day du cac nei dung du lieu theo yeu cau.

X = 1, neu tat ca cac nh6m du day du. X = 0, neu ngugc lai

Tuyet d6i

3.3 CM tieu: D chinh xac dm de lieu 3.3.1 De chinh xac vt ca s6

town hoc Dam bao de chinh xac ye co soy town hoc

Lay ngau nhien s6 luting mau du lieu theo quy dinh, danh gia ty le mau du lieu bao dam do chinh xac vt ca s6 town hoc ten tong s6 mau du lieu lcitm tra.

X = 1, nett tat ca cac mau kiem tra deu dat yeu cau. X = 0, neu ngugc lai.

Tuyet d6i

3.3.2 DO chinh xac thong tin, du lieu •

Dam bao thong tin nhap trong cac tru6ng thong tin chinh xac

Lay ndan nhien s6 luong mau du lieu theo quy dinh, danh gia ty le mau du lieu bao dam do chinh xac ye thong tin nhap tren tong so mau (la lieu kitm tra.

X = 1, lieu tat ca cac mau lciem tra del.' dat yeu cau. X = 0, neu ngugc lai

Tuyet d6i

3.3.3 DO chinh xac ye khong gian

Dam bao de chinh xac ye hinh h9c va tuang quan khong gian

Lay ngau nhien s6-lugng mau du lieu theo quy dinh, danh gia ty le mau dit lieu bao dam do chinh xac ve hinh h9c va tuang quan khong gian ten tong s6 mau du lieu kitm tra.

X = 1, neu tAt ca cac d6i tugng kitm tra dat yeu cau X = 0, neu ngugc lai

Tuyet d6i

3.3.4 DO chinh xac ve du.' Dam bao du lieu quet vao Lay ngau nhien so kryng mau X = 1, neu tAt ca cac dti tucmg Tuyet doi ..v

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Lo#i thang danh gia

MO to STT Ten chi s6 danh gia Phucrng phap ap dung Phep do, Ong fink

lieu quet CSDL chinh xac kiem tra dat yeu cau X = 0, neu ngugc lai

du lieu theo quy dinh, danh gia tS, le mau du lieu bao dam dO chinh xac ve thong tin, chat luting quet so voi yeu eau ten tong s6 mAu du lieu kiem tra.

3.4 Chi tieu: Tinh sin sang ciia dir lieu 3.4.1 Metadata San sang cung cap &I

lieu metadata Tuyet d6i Danh gia kha nang san sang

cung cAp du lieu metadata theo quy dinh

X= 1, nen tat ca cac thong tin metadata nam trong danh muc metadata au cap dugc ngay. X = 0, neu ngugc lai

3.4.2 Thong tin, dir lieu Tuyet d6i Dam bao tinh san sang cung cap thong tin dir lieu nam trong danh mix cung cap khi c6 yeu cau

Danh gia kha Wang san sang cung cAp th6ng tin dir lieu nam trong danh muc cung cap khi c6 yeu cau theo quy dinh

X = 1, tat ca cac muc thong tin, dir lieu Wain trong danh muc cung cap c6 the cung cap dugc ngay X = 0, neu ngugc lai

3.4.3 Then gian cung cap dir lieu

Thai gian cung cap dir lieu dat yeu cau theo quy dinh

Tuyet d6i

3.4.3 Dinh clang dir lieu cung cap

Dam bao cung cAp day da cac dinh clang theo quy dinh

Thuc hien viec yeu cau cung cap dir lieu vai s6 lugng danh muc dir lieu nhat dinh, danh gia then gian cung cap dir lieu theo cac quy dinh. Kim tra s6 lacing thu tuc cung cap dir lieu nhat dinh, danh gia ve dO da clang caa cac dinh clang dir lieu da cung cap dm tang thu tuc so van quy dinh.

X = 1, neu tat ca cac muc dir lieu c6 then gian cung cap dat yeu cau theo quy dinh. X = 0, neu ngugc lai.

X = 1, nett dam bao cung cap day da cac dinh clang theo quy dinh. X = 0, neu ngugc lai

Tuyet d6i

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STT Ten chi so danh gia Me to Phirong phap ap dung Phep do, cling thfrc Lo#i thong

dinh gia

3.5 CM den: Kha fling cung cap dlr. lieu 3.5.1 Phuang thirc cung cap

dir lieu Bao dam day du cac phucmg thirc cung cap dir lieu theo yeu eau

Kiem tra, danh gia cac phucmg thirc cung cap du lieu hien co so vai cac phucmg thirc cung cap du lieu theo quy dinh.

X = 1, neu boo dam day di' cac phucmg thirc cung cap du lieu theo quy dinh. X = 0, neu ngugc lai

Tuyet d6i

3.5.2 Sir dung phan mem lit; trq cung cap dir lieu

Danh gia viec sir citing phan mem ht; trg viec quan Ur cung cap va cung cap &I lieu

Danh gia viec sir dung phan mem trogn viec cung cap du lieu, chia lam 3 mirc: - Co sir citing va co chirc nang quan V, cung cap. - CO sir dung nhung chi CO chirc nang hi; tr9 cung cap. - Khong sir dyng phan mem.

X = 1, nett co sir dung ph-an mem CO chirc nang quan V/ cung cap va ho trg cung cap du lieu. X = 0,5, neu c6 sir dyng phan mem chi co chirc nang 1-18 trg cung cap du lieu. X = 0, neu khong sir dung phan mem.

Tuyet doi

3.6 Chi flew Tuan thil quy trinh, thfi tuc cung cap du.' lieu 3.6.1 Tuan thit quy dinh ye

cung cap dir lieu Danh gia viec tuan thit cac quy dinh ve cung cap dir lieu

Kiem tra, danh gia viec tuan thit cac quy dinh chung ve cung cap dir lieu.

X = 1, neu co tuan thit quy dinh ve cung cap du lieu. X = 0, neu ngugc lai

Tuyet dei

3.6.2 Tuan thu quy trinh cung cap dir lieu

Danh gia viec CO quy trinh va tuan dui quy trinh cung cap du lieu

Ki6'm tra, danh gia viec tuan did cac quy trinh ve cung cap dir lieu.

X = 1, có quy trinh va viec cung cap tuan thit town b0 quy trinh. X = 0,5, co quy trinh nhung viec cung cap dir' lieu chi tuan thit mot phan quy trinh. X = 0, neu khong c6 quy trinh

Tuy't doi

3.7 Chi Hew Phyc vu dich vu cong tryrc tuytn 3.7.1 Cung cap du lieu cho Danh gia viec ca so. du Danh gia CSDL da &lac xay X = 1, neu cung cap cho tei Tuyet doh

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STT Ten chi so dinh gii Mil ti Phyang phap ip dung Phep do, cong fink Loai thang dinh gii

dich vu cong truc tuyan

lieu dugc xay dung co cung cap du lieu cho dich vv ding true tuyan

dung co cung cap thong tin, du lieu vai cac he thong cung cap dich vii cong taw tuyan

thiau 1 dich vu cong truc tuyan mix dO 3 tra len X = 0,5 nau co cung cap du lieu cho dich vu cong truc tuyan X = 0, nau khong cung cap du lieu cho dich vx.1 cong truc tuyan

3.7.2 Dich cu cong true tuyen thuc hian viac cap nhat CSDL

Danh gia viac dich vg ding truc tuyan cap nhat vao CSDL

Danh gia CSDL TA' dugc xay dung có km trir du lieu va dugc cap nhat dir lieu tir he thong cung cap dich vu cong truc tuyan

X = 1, nau co tai thiau 1 dich vv cong (miry dO 3 tra len) cap nhat vao CSDL X = 0,5 nau có dich vu cong cap nhat vao CSDL X = 0, nau Ichong co dich vv cong cap nhat CSDL

Tuyat d'ai

3.8 Chi tieu: De hai long cila don vi ditruc cung cap dir lieu 2.8.1 DO hai long cila don vi

dugc cung cap Danh gia dO hai long dm don vi dugc cung cap

Thuc hian viac phong van cac don vi dugc cung cap de danh gia dO hai long.

X = A/B A: S6 don vi dugc phong van danh gia hai long. B: Tang so don vi dugc phong van.

Tuyat dai

IV Tien chi:Kiem tra, giim sit 4.1 Chi tieu: Ke hoach kiem tra, giim sit

4.1.1 CO ka hoach kiem tra, giam sat

Danh gia viac xay dung ka hoach kiem tra, giam sat

Danh gia viac có ban hanh ka hoach kiem tra, giam sat

X = 1, co Ica hoach kiem tra, giam sat X = 0, nau ngucfc lai

Tuyat dai

4.2 CM tieu: Quy trinh kiem tra, giim sit (1

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STT Ten chi so danh gia MO to Phtrang ha ap dung Phep do, cling duke Lo,ai Chang dinh gia

4.2.1 Co quy trinh kiem tra, giam sat

Danh gia viec xay dung quy trinh kiem tra giam sat

Kim tra có hay IchOng ban hanh quy trinh kiem tra, giam sat

X = 1, có quy trinh kiem tra, giam sat X = 0, ntu ngugc 10

Tuyet d6i

4.2.2 Quy trinh ki6m tra giam sat la phi' hop

Danh gia quy trinh kiem tra, giam sat da xay dung la phi' Nip

Kim tra, danh gia tinh phi' hgp dm quy trinh hem tra, giam sat

X = 1, quy trinh kiem tra, giam sat phi' hop X = 0, n6u nguvc tai

.. A i Tuyet do

4.3 CM deli: Thuc hien kiem tra, giam sat 4.3.1 CO thtrc hien viec

kiem tra giam sat Dam bao co thtrc hien viec kiem tra, giam sat

Kiem tra có hay khong kiem tra giam sat

X = 1, kiem tra, giam sat dinh kk X = 0,5, co kiem tra giam sat X = 0, khong kiem tra, giam sat

4.3.2 Viec thuc hien kiem tra, giam sat tuan thin Ice hoach

Dam bao co thuc hien viec kiem tra, giam sat theo Ice hogch da xay dtmg

Danh gia viec kiem tra, giam sat co tuan theo ke hoach dA dirgc ban hanh

X = 1, kiem tra giam sat theo lc-e hoach da xay dtmg X = 0, khong theo k6 hogch hoc khong xay dtmg k6 hoach

4.3.3 Vic kiem tra giam sat thtrc hien theo quy trinh

Dam bao cc!, thtrc hien viec kiem tra, giam sat theo quy trinh da xay dtmg

Danh gia viec kiem tra, giam sat có tuan thil theo quy trinh &A dugc xay clkmg va ban hanh

X = 1, kiem tra giam sat theo quy trinh da xay Ong X = 0, kh6ng theo quy trinh hoac khong xay citing quy trinh

V Tien chi:Bao hanh, bao tri 5.1 CM tieu: Tuan thti quy dinh bao hanh

5.1.1 Quy trinh bao hanh Danh gia viec xay dung quy trinh bao hanh

Danh gia viec co xay dung va ban hanh quy trinh bao hanh

X = 1, co xay dung quy trinh bao hanh X = 0, khong xay dtmg

5.1.2 Thtrc hien viec bao hanh

Danh gia viec thuc hien bao hanh theo quy dinh

Danh gia viec bao hanh theo quy dinh

X = 1, c6 thut hien bao hanh theo quy trinh (N r'

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STT Ten chi so danh gia Me to Phtrang phap ap dung Phep do, cong thtiv Lo#i thong danh gia

X = 0,5, c6 thIrc hin bao hanh khong theo quy trinh X = 0, khong bao hanh

5.2 Chi tieu: Than thii quy dinh bao tri 5.1.1 Quy trinh bao trl Ranh gia vic xay dImg

quy trinh bao tri Danh gia vic c6 xay dung va ban hanh quy trinh bao tri

X = 1, c6 xay dung quy trinh bao tri X = 0, khong xay Ong

5.1.2 nix h* vic tri Danh gia v* thvc hin bao tri theo quy dinh

Ranh gia vic No tri theo quy dinh

X = 1, c6 thip hin bao tri theo quy trinh X = 0,5, c6 thIrc hin bao tri khong theo quy trinh X = 0, khong bao tri \

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Phu luc 2

DANH MUC TIEU CHI DANH GIA CHAT LUVNG DICH VU CONG vt XAY DUNG PHAN MEM TRONG LINH VUC TAI NGUYEN VA M6I TRUtiNG

Ban hanh kern theo Thong tu. sej.29 /2017/B77V11/1T ngity461thang 9 dam 2017 caa BO trwang BO Tai nguyen va Moi trueeng

STT Ten chi A dinh gia Mile dich Phircrng phi", fip dung Phep do, cling fink Loui thong dinh gia

I Tien chi: Co so. ha tang ding nghe thong tin 1.1 Chi tieu: Ile thOng may chii CSDL

1.1.1 St lugng may chi' CSDL

Danh gia s6 lugng may chi' CSDL dap img nhu cau trien khai

Dtm so lugng may chii dugc sir dung a trien khai so vai s6 lugng may chu CSDL theo yeu cau

X = A/B A: S6 may chit CSDL sir dung B: Tiing s6 may chi' CSDL theo yeu cau

Tuyet d6i

1.1.2 du hinh may chi' CSDL

Danh gia cau hinh caa timg may chit CSDL theo yeu cau

Dtrn s6 lucmg may chii có au hinh phi' hop so voi tong se') may chi' CSDL theo yeu cau

X = A/B A: St may chi' CSDL có cau hinh phii h9p B: Ttng so may chii CSDL theo yeu eau

Tuyet d6i

1.2 Chi tieu: He thong phan mem gOc 1.2.1 S6 lugng phan mem

g6c Danh gia s6 lugng phan mem g6c dap img nhu eau trien khai

Dtm s6 lugng phan mem g6c da sir dung so vai tong s6 lugng phan mem g6c theo yeu cau

X = A/B A: S6 lugng phan mem g6c d'a sir dung B: Ttng s6 phan mem g6c theo yeu cau

Tuyet d6i

1.2.2 Chat lugng cai d4t phan mem g6c

Dam bao cac phan mem g6c dugc cai d4t, cau

Dtm s6 lugng phan mem g6c dugc cai d4t, cau hinh theo dung

X = A/B A: St lugng phan mem g6c

Tuyet doi

1-'°'

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STT Ten chi so daub gia Muc dich Phirang phip ap dung Phep do, ding fink Lo3i thang daub gia

hinh dap img yeu c'Au yeu cAu so vai tang s6 phAn mem gec

dugc cai dat, cL hinh phii hgv B: T6ng s6 phAn mem g6c theo yeu cL

1.2.3 Ket not gift cac phAn mem g6c

Dam bao cac phAn mem g6c dugc ket not dap irng yeu cAu

Sir dung kien thirc chuyen gia danh gia v* ket n6i gala cac phans mem g6c

X = 1, cac phAn mem g6c co ket not vai nhau. X=O, khong co su ket not gifra cac phAn mkt." geic

Tuy'et dei

1.3 CM tieu: H# tang mang 1.3.1 S6 lugng thiet bi mpg Dam bao s6 lugng thiet

bi mang dugc trien khai thing theo yeu cL ky thuat

Dem s6 lugng thiet bi mpg a trien khai so voi s6 lugng theo yeu cau

X = A/B A: S6 thiet bi a trien khai B: Ring s6 thiet bi theo yeu cL

Tuy& d6i

1.3.2 Cai dat, cL hinh thiet bi mang

Bao dam cac thiet bi mpg dugc cai at, cL hinh dat yeu cAu

Dem so lugng thik bi mang da dugc cai at, cL hinh phil hgp so voi s6 lugng thiet bi a trien khai

X = A/B A: S6 thiet bi dugc cai dat, cAu hinh diing B: 'Ring so thiet bi da trien khai

Tuy& dor i

1.4 CM tieu: An town, bao mat thong tin 1.4.1 Bao dam an town thong

tin Bao dam an toan thong tin

Sir citing kiL thirc chuyen gia danh gia

X = 1; dam bao an town thong tin. X=0, khong dam bao an town.

Tuyt d6i

1.4.2 Bao dam bao mat di lieu

Bao dam bao mat du lieu Sir Ong kien thirc chuyen gia danh gia

X = 1, dam bao bao mat du lieu. X=0, khong dam bao bao mat du lieu

Tuy& d6i

II Tieu chi:Nguan nhan hie 2.1 Chi tieu: Nhan bye quan tri CSDL (\

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2.2 Chi tieu: Nhan lgc quail van hinh h? thOng 2.2.1 S6 lugng nhan lvc

quan tri, van hanh he th6ng

2.2.2 Chit lugng nhan ltrc quan tri, van hanh he th6ng

Ten chi so danh gia Lo0 thang dinh gia

STT

lamSo sanh s6 lugng nhan su dang

nhiem vu quan1S1 van hanh von tong s6 nhan su can thiat a quail tri CSDL

X = 1 ne'll A/B>=1 X = AJB, nau A/B <1 A: S6 nhan su tham gia quail tri CSDL B: 'Ring s6 nhan su can thiat de quan tri CSDL

2.1.1 S6 lugng nhan lvc quan tri CSDL

Dam bao dir s61u9ng nhan luc quan tn. CSDL

Tuyet d6i

Danh gia chat lugng nhan lye quan tri CSDL dua tren trinh chimg chi va kinh nghiem theo mire yeu eau trung binh, chia lam 3 mire: - Tat ca dat yeu cau chit lugng - Tit 50% tra len dat you eau - Duai 50% dat yeu eau

X = 1, ntu tat ca nhan su dat yeu eau chat lugng. X = 0,5 nau tren 50% nhan su dat you eau chit lugng. X=0 nau duoi 50% nhan su dat yeu cau chit lugng.

2.1.2 Chit lugng lucmg nhan lvc quan tri CSDL

Dam bao chat lugng cua d9i ngu nhan luc tham gia quan tri CSDL

Tuyet d6i

Dam bao du s6 luting nhan luc quan tri, van hanh he th6ng

Dam bao chat hrcmg cua d9i ngu nhan luc quan van hanh he th6ng

Danh gia s6 lucmg nhan luc quan tri, van hanh he th6ng so von yeu cau mire trung binh

Danh gia chat luting nhan luc quan tri, van hanh he th6ng so vii yeu cau mire trung binh

X = 1 nau A/B>=1 X = A/B, neu A/B <1 A: S6 nhan su tham gia quan tri, van hanh he th6ng B: T6ng s6 nhan su can thiat de quan tri, van hanh he th6ng X = 1, nau tat ca nhan su dat yeu cau chat lugng. X = 0,5 nau teen 50% nhan su dat yeu cau chat lugng.

Tuyet d6i

Tuyet d6i

Muc dich Plurang phap tip dung Phep do, ding thfrc

www.LuatVietnam.vn

STT Ten chi so danh gia Muc dich Phiromg phap fip dung Phep do, cong thirc Loui thong danh gia

x=o neu duoi 50% nhan su dat yeu cau chat lugng.

2.3 Chi tieu: Nhan lyc phat trien he thong 2.3.1 S6 lugng than 1trc

phat trien hO th6ng Dam boo du 95 lugng nhan 1vc phat trien hO thOng

Danh gia so lugng nhan ltrc phat trien hO thOng so voi yeu eau mire trung binh

X = 1 neu A/B>=1 X = A/B, neu A/B <1 A: SO nhan str phat trien hO th6ng B: TOng s6 nhan str can thiOt a phat trien hO thong

TuyOt dor i

2.3.2 Chat lugng nhan lvc phat trien hO thOng

Dam boo chat lugng cila dOi ngil nhan1trc phat trien hO th6ng

Danh gia chat lining than 1vc phat trien he thOng so yeti yeu

x , cau mut trung binh

' A X = 1, neu tat ca nhan str dat yeu cau chat lugng. X = 0,5 neu tren 50% nhan str dat yeu cau chat lugng. X=0 neu duon 50% than sir dat you eau chat lugng.

TuyOt dOi

2.4 Chi tieu: Nhan lye ha try ky thu'U't, nghilip vu 2.4.1 S6 lugng than ltrc ho

trg ky thuat, nghiOp vv Dam boo dii s6 lugng than ltrc ht; trg ky thuat, nghiOp vu

Danh gia s6 lugng nhan ltrc ho trg ky thuat, nghiOp vv so voi yeu cau mire trung binh

X = 1 neu AJB>=1 X = A/B, neu AB <1 A: SO nhan str he) trg ky thuat, nghiOp vg B: TOng s6 nhan sv can thiOt dO hO trg ky thuat, nghiOp vv

TuyOt doi

2.4.2 Chat lugng nhan lvc di trg Icy thu4st, nghiep vu

Dam boo chat lugng cila dOi ngli than ltrc h6 trg ky thu4t, nghiep vu

Danh gia chat lugng nhan ltrc ho trg Icy thuat, nghiep vu so voi yeu cau mire trung binh

X = 1, neu tat ca nhan str dat yeu cau chAt lugng. X = 0,5 neu tren 50% nhan str

Tuyet diii

rl

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STT Ten chi so danh gia Muc dich Phirong phap ap dung Phep do, cong fink Loyi thang dinh gia

dat y'eu eau chat luting. X=0 n6u dual 50% nhan su dat yeu eau chat luting.

III Tieu chi: Chat luting sii dyng dich vu phAn mem 3.1 Throng hop phAn mem

(mg dung có thao tac von co s& du lieu, du lieu tir ca soy du lieu

Thuc hien danh gia chat luting theo Quy dinh tai Khoan 3 Di'eu 5 Thong to nay

Diem danh gia = 3*X/10 (Trong do X la di'm danh gia theo quy dinh tai Khoan 3 Diu 5

3.2 Truing hop phan mem khong thao tac von co so du lieu thi khong thuc hien vi'ec danh gia theo tieu chi nay

Diem danh gia chat luting chi tieu chi nay la 15 diem

Diem &rill gia =15 diem

VI Tieu chi:Chit luting sir dung dich vu phAn mem 4.1 CM tieu: Tuan thin tieu chuAn ks, thu4t CNTT

4.1.1 Tuan thil tieu chuan ky thuat CNTT

Dam bao tuan thil day du cac tieu chuan ky thuat CNTT theo quy dinh

Danh gia viec tuan thii cac tieu chuan ky thuat CNTT theo quy dinh

X = 1, neu tuan thit toan b0 cac tieu chuan X = 0, 5, tuan thu cac tieu chuan bat buOc X = 0, khOng tuan thil

4.2 CM tieu: Tuan thii tieu chuin 4 thu#t chuyin nganh 4.2.1 Tuan thil tieu chuan ky

thuat chuyen nganh Dam bao Tuan thil tieu chuan ky thuat chuyen nganh

Chuyen gia dm cac linh vut chuyen nganh TN&MT danh gia

X = 1, ne'u tuan thii hoan town X = 0, ne'u ngurgc lai

Tuyet doi

(l

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STT Ten chi ski dinh gia Muc dich Pluton phi') ip dung Phep do, cong thfrc Loui thang danh gia

4.3 Chi dell: Tinh phi.' hop chirc nang 4.3.1 Phil hop voi nhu cau

thuc t6 dm nguai dung Dinh gia su phit hop dm cac chirc nang phart mem v6i nhu cau thuc to cita nguai sir dung

Khao sat tat ca cac chirc nang vai nhOm nguiyi &mg. - Neu chirc nang do duct tren 50% nguai dugc lchao sat danh gia la phit hgp, thi ket luan chirc nang do phit hop. - Ngugc 14i la khong phit hop

X = A/B Trong do: A: S6 chirc nang dugc danh gia la phit hop B: T6ng s6 chuc nang dm phan mem

Tuyet di

4.4 Chi tieu: Tinh hifu qui 4.4.1 Thut hien nhiem vu

hieu qua Ty le muc tieu dm cac nhiem vu dat dugc dung la bao nhieu?

Nguoi dimg kiem tra X = 11- EAii

Ai= TS/ le gia tri dm dau ra dm m6'i nhiem vu bi thieu hoac khong chinh xac

Tuyet d6i

4.4.2 Hoan thanh day du nhiem vu

Ty le cac nhiem vu dugc hoan thanh

Nguoi sir dung kiem tra X = A / B

A= S6 luting cac nhiem vu dugc

hoan thanh

B= T6ng s6 cac nhiem vu c6 gang thuc hien

Tuyet di

4.4.3 Tan suAt 18i Tan suat xay ra 18i nhu the nao

Nguoi sir dung kiem tra X= A/.1,Tuy'et

A= S6 lugng cac 18i gay ra bOi

ngtrZyi sir dung

doi

rla.

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STT Ten chi so danh gia Muc dich Phtrang phip ap dung Phip do, cling thtic Loai thing danh gia

T= Thiyi gian hoc s6 lugng nhiem vu

4.5 CM den: Tinh nang suit 4.5.1 ThOfi gian thuc hien

nhiem vu Then gian de hoan thanh nhiem vu la bao lau?

Nguei sir dung kiem tra X= Ta

Ta = th6i gian hoan thanh nhiem

v11

Tuyet doi

4.5.2 Thuc hien nhiem Ai hieu qua

Hieu qua dm ngubi sir dung nhu the nao

Nguori sir dung kiem tra = M1/T

Ml = nhiem vu hieu qua

T = thoi gian thuc hien

Tuyet doix

4.5.3 Hieu suit kinh t6 Hieu qua chi phi ngueri sir dung nhu the nao?

Nguiyi sir dung kiem tra X = Ml/C

Ml = Hieu qua nhiem vg

C =tong chi phi dm nhiem Ai

Tuyet d6i

4.5.4 Ty le nang suit Ty l' thiyi gian nguori dung thuc hien cac hanh dOng him ich

Nguiyi sir dung kiem tra X =Ta/Tb

Ta =tiled gian hall ich =

thori gian thuc hien nhiem vu -

th6i gian hi!, trg - thai gian liSi -

Tuyet doi

1..

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STT Ten chi so danh gia Muc Bich Pinurng phap ap dung Phil) do, con g fink Loui thang danh gia

thoi gian tim ki6m

Tb = thin gian thuc hien nhiem vu

4.5.5 Hieu suit lien quan tai nguoi dung

Hieu suit m6t nguiyi sir dtmg so sanh vii met chuyen gia

Nguai sir dung kie4m tra Hieu suit lien quan tai

nguoi dimg X = A/B

A = Hieu suit dm nguoi

dimg ban diu

B = hieu suit ciia chuyen

gia

4.6 Chi tieu: Tinh an town 4.6.1 Sire kh6e nguiyi dung

va tinh an town Co su c6 nao gift sirc khoe con nguoi va san phAm khong

Thong ke dm nguai sir dung X= 1-A / B

A= S6 phan h6i cila

nguai dung ve RSI

B= T6ng s6 nguai sir dung

Tuyet doi

4.6.2 Viec sir dung he thOng anh huong tai su an town con nguai

Co su co hay mOi nguy nao khi sir dung he thOng anh huang tai nguai dung

ThOng ke dm nguai sir dung X= 1-A / B

A= SO nguai bi co mOi nguy

Tuyet doi

(\ 7

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STT Ten chi so danh gil Muc dich Plurcrng phip ap dung Phep do, cong thtk Loi thong dank gia

B= T6ng s6 nguoi sir dung c6 kha nang anh huang boi he th6ng

4.6.3 Thiel hai ve kinh to Co su c6 nao lien quan tai viec thiet hai ve kinh t6

Th6ng ke cua nguoi sir dung X= 1-A / B

A= S6 sir c6 thiet hai ye kinh to

xay ra

B= T6ng s6 tinh hu6ng sir dung 4.6.4 Thi'et hai ye phan mem Su co nao gay gian dog'

ph'an mem? Th6ng ke dm nguoi sir dung X= 1-A / B

A= S6 su c6 gian down phAn

mem xay ra

B= T6ng s6 tinh hung sir dung 4.7 Chi tieu: DO hai long ctia nguiri sii dung

4.7.1 Ty le hai long Nguai dung hai long nhu the nao

Nguoi dung kiem tra X = A / B

A= Cali hoi do thai d6

B = tap hop tiling binh

Tuyet doi

4.7.2 Cau hoi the hien su hai long

Nguiyi &mg hai long von cac tinh nang rieng biet nhu the nao?

Ngu6i dung 'dem tra X = E(Ai) / n

Ai= Phan h6i cau h6i

N = s6 phan h6i

Tuy'et deii

(IC

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STT Ten chi se Minh gia Muc dich Phircrng phap fip dung Phep do, cong thirc Loui thang dinh gia

4.7.3 V* sir idling My Sr Ty 16 nguOri dung c6 th6 lua chon trong vi6c sir dung 116 th6ng

Su quan sat vi6c sir dung X = A / B

A= S6 fan ma cac tinh nang/ ung

citing/ h6 thiing ph'an m6m dugc

sir dung

B = S6 Ian chUng mong mu6n dugc sir dung

V Tien chi:Kiem tra, giam sat 5.1 Chi den: Ke hoach kiem tra, giam sat

5.1.1 Co k6 hop.ch ki6m tra, giam sat

Danh gia vi6c xay ch..mg k6 hoach ki6m tra, giam sat

Danh gia vi6c c6 ban hanh kt hoach ki6m tra, giam sat

X = 1, c6 k6 hoach kitm tra, giam sat X = 0, n6u ngugc 10

Tuy6t d6i

5.2 Chi den: Quy trinh kiem tra, giam sat 5.2.1 Co quy trinh ki6m tra,

giam sat Danh gia vi6c xay dung quy trinh ki6m tra giam sat

Kim tra do hay khong ban hanh quy trinh ki6m tra, giam sat

X = 1, c6 quy trinh Ici6m tra, giam sat X = 0, n6u ngugc 14i

Tuy6t d6i

5.2.2 Quy trinh ki6m tra giam sat la phi' hop

Danh gia quy trinh ki6m tra, giam sat da xay dung la phi' hop

Kim tra, danh gia tinh phit hop caa quy trinh lci6m tra, giam sat

X = 1, quy trinh ki6m tra, giam sat phi' hop X = 0, n6u ngugc lai

Tuy6t d6i

5.3 CM tieu: Thtrc hqn kiem tra, giam sat 5.3.1 CO thuc hi6n vi6c

ki6m tra giam sat Dam bao CO thuc hi6n vi6c ki6m tra, giam sat

Kim tra co hay khong ki6m tra giam sat

X = 1, ki6m tra, giam sat dinh kk X = 0,5, co ki6m tra giam sat X = 0, khong kiem tra, giam sat

5.3.2 Viec dux hien kiem Dam bao co thuc hien Danh gia viec kiem tra, giam sat X = 1, kiem tra giam sat theo k'e A /

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STT Ten chi so dinh gia Muc dich Phtrong phi ap dung Phi do, con g fink Lo3i thang danh gia

tra, giam sat tuan thir ke hoach A

vie'c kie'm tra, giam sat theo ke hoach da" xay dung

c6 tuan theo ke hoach da dugc ban hanh

hoach da- xay dung X = 0, khong theo ke hoach hoac khong xay dtmg Ice" hoach

5.3.3 Vic ki6m tra giam sat thvc hien theo quy trinh

Dam bao c6 thvc hi''n v* ki6m tra, giam sat theo quy trinh dal xay dung

Ranh gia vi'c kiem tra, giam sat c6 tuan thir theo quy trinh dA dugc xay dtmg va ban hanh

X = 1, kie'm tra giam sat theo quy trinh da xay dung X = 0, khong theo quy trinh hoc khong xay dtmg quy trinh

VI Tien chi:Bao hanh, bao tri 6.1 Chi tient: Tan dui quy dinh bao hinh

6.1.1 Quy trinh bao hanh Ranh gia vie'c xay dtmg quy trinh bao hanh

Ranh gia vie'c c6 xay dung va ban hanh quy trinh bao hanh

X = 1, c6 xay dtmg quy trinh bao hanh X = 0, khong xay dtrng

6.1.2 Thtrc hien viec bao hanh

Ranh gia vie'c thtrc hien bao hanh theo quy dinh

Ranh gia vie'c bao hanh theo quy dinh

X = 1, c6 thvc hien bao hanh theo quy trinh X = 0,5, co thvc hien bao hanh khong theo quy trinh X = 0, khong bao hanh

6.2 Chi tieu: Than thii quy dinh bao tri 6.1.1 Quy trinh bao tri Ranh gia vi& xay dung

quy trinh bao tri Ranh gia vilec c6 xay citing va ban hanh. quy trinh bao tri

X = 1, c6 xay dung quy trinh bao tri X = 0, khong xay dtmg NK.

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STT Ten chi so danh gia Muc dich Plurang phap ip dung Phkp do, cong thtim Loai thang danh gia

6.1.2 Thtrc hi'e'n vi'e'c tri Ranh gia vi& th%rc Wri bao tri theo quy dinh

Ranh gia vi& bao tri theo quy dinh

X = 1, có thvc hi'e'n bao tri theo quy trinh X = 0,5, co thvc hin bao tri khong theo quy trinh X = 0, khong bao tri ,/

in

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