BMC ProactiveNet Performance Management - IBM DS6000, DS8000 … · BMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage Version 1.3.00 4 ... Setting Advanced

BMC ProactiveNet PerformanceManagement - IBM DS6000,DS8000 Series Storage

STORAGE MONITORING

USER DOCUMENTATION

Version 1.3.00

February 2015

http://sentrysoftware.com/Solutions/Storage_solution.asp

http://www.sentrysoftware.com

Contacting BMC Software

You can access the BMC Software Web site at http://www.bmc.com. From this Web site, you canobtain information about the company, its products, corporate offices, special events, and careeropportunities.

United States and Canada

Address BMC Software, Inc.2101 CityWest Blvd. Houston TX77042-2827

Telephone 1 (713) 918 8800 or 1 (800) 841 2031 (Toll Free)

Copyright 2006 BMC Software, Inc. or licensors, as an unpublished work. All rights reserved.

BMC Software, the BMC Software logos, and all other BMC Software product or service names areregistered trademarks or trademarks of BMC Software, Inc.

All other trademarks belong to their respective companies.

BMC Software considers information included in this documentation to be proprietary andconfidential. Your use of this information is subject to the terms and conditions of the applicableEnd User License Agreement for the product and the proprietary and restricted rights noticesincluded in this documentation.

Restricted Rights Legend

U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVEDUNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any dataand computer software by the U.S. Government is subject to restrictions, as applicable, set forthin FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, andDFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC Software,Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to thisaddress.

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Customer Support

You can obtain technical support by using the Support page on the BMC Software Web site or bycontacting Customer Support by telephone or e-mail. To expedite your inquiry, please see"Before Contacting BMC Software."

Support Web Site

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this Web site, you can

Read overviews about support services and programs that BMC Software offers:

Find the most current information about BMC Software products

Search a database for problems similar to yours and possible solutions

Order or download product documentation

Report a problem or ask a question

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Find worldwide BMC Software support center locations and contact information, including e-mail addresses, fax numbers, and telephone numbers

You can also access product documents and search the Knowledge Base for help with an issue athttp://www.sentrysoftware.com

Support by Telephone or E-mail

In the United States and Canada, if you need technical support and do not have access to the Web,call 800 537 1813. Outside the United States and Canada, please contact your local support centerfor assistance. To find telephone and email contact information for the BMC Software supportcenter that services your location, refer to the Contact Customer Support section of the Supportpage on the BMC Software Web site at http://www.bmc.com/support_home.

Before Contacting BMC Software

Before you contact BMC Software, have the following information available so that CustomerSupport can begin working on your problem immediately:

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http://www.bmc.com/support_home



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Table of Contents.....................................................................................................................................................................................14User Goals and Features

.....................................................................................................................................................................................14Business Value

.....................................................................................................................................................................................15Supported Platforms

.....................................................................................................................................................................................17Importing the Monitoring Solution into Central Administration

.....................................................................................................................................................................................18Creating the Installation Package

.....................................................................................................................................................................................19Downloading the Installation Package

.....................................................................................................................................................................................19Installing the Package

.....................................................................................................................................................................................23Adding Tags to PATROL Agents

.....................................................................................................................................................................................24Configuring Monitor Settings

.......................................................................................................................................................................................28Enabling the Debug Mode

.......................................................................................................................................................................................29Configuring the Discovery Interval

.......................................................................................................................................................................................29Setting the Polling Interval

.......................................................................................................................................................................................30Filtering Volumes to Monitor

.......................................................................................................................................................................................32Setting Advanced Configuration Variables

.......................................................................................................................................................................................35Scheduling Automatic Reports

.....................................................................................................................................................................................36Configuring Thresholds

.....................................................................................................................................................................................39Using BMC ProactiveNet Performance Management

.......................................................................................................................................................................................39Navigating the BMC ProactiveNet Operations Console

.......................................................................................................................................................................................43Adding attributes to the graph

.......................................................................................................................................................................................43Viewing and manipulating attribute graphs

......................................................................................................................................................................44Viewing monitors for a device

.......................................................................................................................................................................................44Changing thresholds

.......................................................................................................................................................................................45Managing Baselines and Key Performance Indicators

.....................................................................................................................................................................................48Viewing the Overall Activity of a Storage System

.....................................................................................................................................................................................50Diagnosing Slow Volumes

.....................................................................................................................................................................................54Reporting Disk Space Consumption

.....................................................................................................................................................................................58Diagnosing Fiber Performance Issues

.....................................................................................................................................................................................61Identifying the Busiest Volume

.....................................................................................................................................................................................67IBM DS Extent Pool

.....................................................................................................................................................................................68IBM DS Fiber Port

.....................................................................................................................................................................................70IBM DS LPAR

.....................................................................................................................................................................................70IBM DS Rank

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.....................................................................................................................................................................................72IBM DS Physical Disk

.....................................................................................................................................................................................72IBM DS Storage Manager

.....................................................................................................................................................................................73IBM DS Storage Unit

.....................................................................................................................................................................................74IBM DS Volume

Support Information

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This section contains information about how to contact Customer Support and the levels ofsupport offered for this and other releases.

If you have problems with or questions about a BMC product, or for the latest support policies,see the Customer Support website at http://www.bmc.com/support. You can also access productdocuments and search the Knowledge Base for help with an issue at http://www.sentrySoftware.com. If you do not have access to the web and you are in the United Statesor Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada,contact your local BMC office or agent.

http://www.bmc.com/support



Legal Notices

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© Copyright 2011 BMC Software, Inc.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., areregistered with the U.S. Patent and Trademark Office, and may be registered or pending registration inother countries. All other BMC trademarks, service marks, and logos may be registered or pendingregistration in the U.S. or in other countries. All other trademarks or registered trademarks are theproperty of their respective owners.

Linux is the registered trademark of Linus Torvalds.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may betrademarks of their respective owners.

UNIX is the registered trademark of The Open Group in the US and other countries.

The information included in this documentation is the proprietary and confidential information of BMCSoftware, Inc., its affiliates, or licensors. Your use of this information is subject to the terms andconditions of the applicable End User License agreement for the product and to the proprietary andrestricted rights notices included in the product documentation.

BMC Software Inc.2101 CityWest Blvd, Houston TX 77042-2827, USA713 918 8800Customer Support: 800 537 1813 (United States and Canada) or contact your local support center

Release Notes for v1.3.00

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Due to major technical improvements, older versions of BMC ProactiveNet Performance Management -IBM DS6000, DS8000 Series Storage and version 1.3.00 are not compatible. They cannot be operatedsimultaneously and upgrading is not supported. Note that the entire configuration of BMC ProactiveNetPerformance Management - IBM DS6000, DS8000 Series Storage will be lost when upgrading from anolder version. To use version 1.3.00 safely, we strongly recommend you to perform the followingoperations:

1. Uninstall older version of BMC ProactiveNet Performance Management - IBM DS6000, DS8000Series Storage.

2. Install version 1.3.00 of BMC ProactiveNet Performance Management - IBM DS6000, DS8000 SeriesStorage.

3. Configure the connections to the IBM Storage Manager.4. Reconfigure all customizable settings, as needed

What's NewDisable Volumes Monitoring: This new feature allows administrators to disable themonitoring of all the volumes of a system in order to limit the number of instances createdand therefore reduce the system resource consumption.

The monitoring solution now supports unlimited debug file size. In previous versions, thedebug file size was limited to 500 MB.

New Monitor Types: BMC ProactiveNet Performance Management - IBM DS6000, DS8000Series Storage now monitors physical disks ( IBM DS Physical Disk) as well as logical partitions( IBM DS LPAR )

New parameters: the table lists the various attributes that have been added to better coverthe monitoring of the various aspect of your IBM environment:

Monitor Types Attributes

IBM DS Extent Pool Status, Status Information.

IBM DS Fiber Port Present, Role, Status, Status Information, Transfer Byte Rate.

IBM DS LPAR Present, Status, Status Information.

IBM DS PhysicalDisk

Present, Status, Status Information, Size, Speed, Serial Number, Model.

IBM DS Rank Status, Status Information, Transfer Byte Rate, Operation Rate.

IBM DS StorageManager

Collection Status, Collection Status Information.

IBM DS Storage Unit FQDN, Port Count, Transfer Byte Rate.

IBM DS Volume Size, Host Groups, Paths, Transfer Byte Rate, Operation Rate, Response Time,Hosts.

Configuration variables are now available to set advanced configuration options.

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Changes and ImprovementsUpdated parameters: the table lists the parameters for which the name has been simplified:

Monitor Types Attributes

Former names Actual names

IBM DS Volume Volume Read Byte Rate, Volume WriteByte Rate, Volume Read Cache HitRatio, Volume Read Operation Rate,Volume Write Operation Rate, VolumeRead Response Time, Volume TimeUtilization, Volume Write ResponseTime.

Read Byte Rate, Write Byte Rate, ReadCache Hit Ratio, Read Operation Rate,Write Operation Rate, Read ResponseTime, Time Utilization, Write ResponseTime.

IBM DS Fiber Port Total Read Operation Rate, TotalWrite Operation Rate, TotalOperation Rate, Total Received ByteRate, Total Sent Byte Rate.

Read Operation Rate, Write OperationRate, Operation Rate, Received ByteRate, Sent Byte Rate.

Fixed IssuesThe volumes discovery process outlasted its anticipated duration causing the collectionprocess to stop.

Known LimitationAttribute names modifications are not always handled properly within the BMC ProactiveNetconsole. You might see some parameters appear twice, that is under their former and actualnames. If you encounter this problem, contact a BMC support representative.

Key Concepts

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The pages in this section provide a high-level overview of the product.

User Goals and Features

Business Value

Supported Platforms

Note that for convenience and brevity, reference to BMC ProactiveNet Performance Management - IBMDS6000, DS8000 Series Storage, may also be made as BPPM IBM DS6000, DS8000 Storage Monitoring.

User Goals and FeaturesBMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage product allowsyou to view, monitor, and manage your entire IBM storage environment by viewing the currentand historical information through a centralized console. You can view detailed system metricson all parts of your environment.

BMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage enables you tomanage the following in your environment:

Storage Units: available capacity, traffic, overall status...

Extent Pools: size, consumed and subscribed capacity, I/Os throughput...

Ranks: data traffic, response time, requests handling statistics...

Physical disks: presence, status

LPARs: presence, status

Storage Volumes: data traffic, hit ratio, time utilization, response time...

Ports: ECKD/PPRC/SCSI statistics, data traffic statistics...

Business ValueBMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage providescurrent and historical information through a centralized console so you can easily view andmanage your entire IBM environment. The product collects and brings critical performance dataand useful metrics into the BMC ProactiveNet Performance Management environment andenables SAN Administrators to be warned whenever a problem occurs in their IBM environment.

BMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage:

collects storage performance and metrics to keep total control of your SAN environment

identifies performance bottlenecks (arrays, volumes, storage pools, etc.)

manages and helps rationalize disk space consumption

detects oversubscription situations (thin provisioning).

15 Supported Platforms

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Supported PlatformsBMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage supports thefollowing storage devices:

IBM DS6000 Series

IBM DS8000 Series.

Installing the Monitoring Solution

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The installation can be handled from A to Z from BMC ProactiveNet Central MonitoringAdministration. Once the latest version of the solution has been loaded into BMC ProactiveNetCentral Monitoring Administration, administrators can create all the installation packagesrequired for their different operating systems and platforms and save them for later use in theMonitoring Installation Packages list. These packages can then be deployed to multiplecomputers. Administrators just have to connect to BMC ProactiveNet Central MonitoringAdministration from the server where they want to install the package, download it and launchthe installation.

This section describes the different steps to follow to install BPPM IBM DS6000, DS8000 StorageMonitoring:

Importing BPPM IBM DS6000, DS8000 Storage Monitoring into Central Administration

Creating the Installation Package

Downloading the Installation Package

Installing the Package

Importing the Monitoring Solutioninto Central AdministrationThe BMC ProactiveNet Central Monitoring Repository includes the current versions of the BMCPATROL Agent and BMC PATROL Monitoring Solutions that you can use with BMC ProactiveNet. Ifthe version available in the Repository does not correspond to the latest one, you will have tomanually import it:

1. Log on to BMC ProactiveNet Central Monitoring Administration.

2. Click the Repository drawer and select Manage Repository.

3. Check that the version of the BMC component available is actually the latest one. If not,download the latest version corresponding to your operating system (Windows or UNIX/Linux) available on the Sentry Software Website and save it on the local computer fromwhich you are running the Central Monitoring Administration web-based console.

4. From the BMC ProactiveNet Central Monitoring Administration, click Import .

5. Select Single solution.

6. Browse to the .zip source file.

7. Click Import.

The selected archive file is imported to the repository.

http://www.sentrysoftware.net/Products/index.asp

18Importing the Monitoring Solution into CentralAdministration

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Creating the Installation PackageThe installation package to deploy to managed systems can be created directly from BMCProactiveNet Central Monitoring Administration:

1. Log on to BMC ProactiveNet Central Monitoring Administration

2. Click the Repository drawer and select Deployable Package Repository.

3. Click Add .

4. Select the operating system and platform for which you want to create a package. Thecomponents available in the repository for the selected operating system and platform aredisplayed.

5. Select the Installation Package Component:

From the Available components list, select the relevant component.

From the Version list, select the latest version.

Click the right arrow button to move the component into the Selected Components list

By default, the appropriate BMC PATROL Agent for the operating system and platform that youchose is included in the Selected components list.

Click Next. The Add Component Installation Package wizard is displayed.

6. Go through the wizard and specify the required PATROL information. The InstallationPackage Details is displayed.

7. Verify that:

the operating system and platform are correct

the components that you want to include are listed in the Included Components list.

8. Provide the following information:

Name: Enter a unique name for the package.

(Optional) Description: Enter a description of the package. The description is displayed inthe Monitoring Installation Packages list on the Monitoring Repository window.

Format: Select a file compression format for the package.

9. Click Save Installation Package.

10. Click Close. The package is now available in the Monitoring Installation Packages list.

19 Creating the Installation Package

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Downloading the Installation PackageYou can download an installation package and install the components on one or more hosts. Theinstallation runs silently with the information entered during package creation.

RecommendationIf you defined the BMC ProactiveNet Integration Service variable for PATROL Agents in theinstallation package, ensure the agents are started in phases. Do not start newly deployedagents all at once. Start and configure monitoring for the agents in planned phases to reducethe performance impact on the Integration Service nodes and on the BMC ProactiveNetServer associated with the automatic workflow process.

1. Log on to BMC ProactiveNet Central Monitoring Administration from the computer on whichthe PATROL Agent is installed.

2. Click the Repository drawer and select Deployable Package Repository.

3. (Optional) To filter the list of installation packages, select an operating system from the Filter by Operating System list.

4. Click the link for the installation package that you want to download.

5. Through the browser's download dialog box, save the installation package.

Installing the Package1. Copy the installation package to the host where BMC ProactiveNet Performance

Management - IBM DS6000, DS8000 Series Storage needs to be installed

2. Extract the installation package as appropriate for your operating system. The package isextracted to the bmc_products directory on the current host.

3. From the bmc_products directory, run the installation utility for your operating system:

(UNIX or Linux) RunSilentInstall.sh

(Microsoft Windows) RunSilentInstall.exe

The package is installed on the current host. If the package includes a BMC PATROL Agent, theagent sends a configuration request by passing its tags to BMC ProactiveNet Central MonitoringAdministration, via the Integration Service. Central Monitoring Administration evaluates policiesthat match the tags, determines the final configuration to be applied, and sends theconfiguration information back to the agent. Monitoring is based on the configurationinformation received by the agent.

If no policy matches the tags associated with the agent, the agent does not receive configurationinformation. The agent does not begin monitoring until a matching policy is created.

Integrating the MonitoringSolution

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Depending on the version of BMC ProactiveNet Performance Management used, integrationsteps may need to be performed.

BMC ProactiveNet Performance Management 8.5, 8.6 or 9.0To integrate BMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storageinto BMC ProactiveNet Performance Management 8.5, 8.6 or 9.0, you need to create a specificadapter. For more information, please refer to Integrating the Sentry Software's KMs into BMCProactiveNet Performance Management (BPPM).

BMC ProactiveNet Performance Management 9.5

No specific integration steps need to be performed.

http://www.sentrysoftware.com/kb/KB1113.asp

http://www.sentrysoftware.com/kb/KB1113.asp

Configuring After Installation

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To configure BMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage,you need to:

Add a tag to your PATROL Agents.

Create a policy, i.e. a template containing the PATROL Agent configuration.

Assign your policy to one or more PATROL Agents by using the tag that you would havepreviously added.

Adding Tags to PATROL AgentsTags must be set for all your PATROL Agents when creating a policy. If you have not alreadyassigned tags in the deployable install packages you created, you can still manually add them toyour policy.

1. In the Navigation pane of Central Monitoring Administration, click Policies and expand theMonitoring policy type.

2. Select a policy view (e.g. All).

3. Click Add to create a new policy or select an existing policy and click Edit to display theMonitoring Policy Configuration dialog box.

4. Check the Agent Configuration box.

5. Click the Agent Configuration link to go straight to the Agent Configuration page.

24Adding Tags to PATROL Agents

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Under Agent Properties, enter the tags that you want to assign to the BMC PATROL Agent. The format of each tag is tagName:tagDescription where tagName must be replaced by the nameof the tag (e.g. sentryTag). You can also provide multiple tags, separated by commas.

If the tag description contains spaces, enclose the description within double quotes. For example,tag1:"Brief Description",tag2:"Description"

7. Click Finish to validate your changes.

In the Agent Selection page, you will then be able to configure conditions to select BMC PATROLAgents based on the Agent Tag property that you have previously added.

Configuring Monitor SettingsWhen you create or edit a policy, you can add and configure monitor types. The Add MonitorTypes dialog box presents configuration fields for compatible BMC PATROL monitoring solutionsthat are located in the Central Monitoring Repository. For a list of monitoring solutions that youcan configure through Central Monitoring Administration, see the Monitoring solutionsconf igurable through Central Monitoring Administration chapter in the BPPM onlinedocumentation.

For configuration details for a specific monitor type, see the monitor documentation. Toconfigure custom monitoring solutions through Central Monitoring Administration, ensure thesolution is structured correctly; for details, see the Building a PATROL Knowledge ModuleDevelopers Guide on BMC Support website.

To configure the Monitor Type settings using the Add Monitor Typesdialog box1. Log on to BMC ProactiveNet Central Monitoring Administration.

2. Create a Monitoring Policy:

In the Navigation pane, click the Policies drawer

Expand the Monitoring folder and select a policy view (e.g. All).

Click . The Monitoring Policy Configuration wizard is displayed.

Click Next

Define the general policy details and select the agent. For more information, refer to theBMC ProactiveNet User Documentation.

Click Next to configure the monitor.

3. The Monitor Type is selected by default. From the Version menu, select the requiredversion.

4. Enter the Connection Settings to the IBM DS Storage Manager:

Hostname: Hostname of the system where the IBM DS Storage Manager is running

25 Configuring Monitor Settings

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Port Number: By default, the IBM DS Storage Manager runs on port 5989 when theencryption option is enabled, or on port 5988 when the encryption is disabled.

Encryption: Select this option to encrypt the connection.

26Configuring Monitor Settings

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IBM Storage Configuration - Global Settings


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5. Enter the WBEM Credentials that will be used to connect to the IBM DS Storage Manager.

6. Click Add to List to save the new connection to the IBM DS Storage Manager.

7. (Optional) Configure the discovery interval

8. (Optional) set the polling interval

9. (Optional) Check the Disable Volumes Monitoring option

10. (Optional) Click the Advanced button if you need to:

enable the debug mode

set advanced configuration variables

11. (Optional) Click the Schedule button if you need to schedule automatic reports.


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Enabling the Debug ModeWhen you encounter an issue and wish to report it to Sentry Software, you will be asked toenable the Debug Mode and provide the debug output to the Sentry Software support team.

To enable the debug mode1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and

select a policy view.

2. Click Edit to display the Add/Edit Policy dialog box.

3. Select the policy that applies to the PATROL Agent for which you need to enable the debugmode, and click Edit.

4. Click the Monitor Configuration tab.

5. Click the Advanced button.

Enabling the Debug Mode


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6. Check the Enable Debug Mode option. The solution will store debug information in a log file.By default debug files are stored in the %PATROL_HOME%\log folder

7. In the Debug End Time field, enter the date and time at which the system must stop loggingdebug information. Required format: yyyy/mm/dd hh:mm:ss.

8. Click Close to save your settings.

For the debug mode to be enabled, the Enable Debug Mode must be checked and the Debug End Time mustbe properly set to a date and time in the future.

Configuring the Discovery IntervalBMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage periodicallyperforms discoveries to detect new components in your monitored environment. By default, thesolution runs a discovery every hour, but you can customize this interval to match your specificneeds.

To configure the discovery interval1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and



3. Select the policy that applies to the PATROL Agent for which you need to configure thediscovery interval, and click Edit.


Configuring the Discovery Interval

5. Enter the frequency of the discovery process. Use the spin button to enter the appropriatenumber of minutes.


Setting the Polling IntervalA polling interval defines how often new data is collected. BMC ProactiveNet PerformanceManagement - IBM DS6000, DS8000 Series Storage polls the managed systems to collectperformance and statistics data. By default, the polling interval for this "data-collect" is set to 2minutes.


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To set the polling interval1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and



3. Select the policy that applies to the PATROL Agent for which you need to set the pollinginterval, and click Edit.


Configuring the Discovery Interval

5. Enter the frequency of the polling process. Use the spin button to enter the appropriatenumber of minutes.


Filtering Volumes to MonitorBy default, the solution discovers and monitors all volumes in the storage systems. There may be a verylarge number of volumes to monitor and this may represent an important workload to the agents andthe BPPM servers. Also, the monitoring of some of these volumes may be irrelevant for various reasons.

You can filter the volumes that will be monitored by the solution. You can either exclude volumes fromthe monitoring or keep only certain volumes.


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To filter volumes to monitor1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and



3. Select the policy that applies to the PATROL Agent monitoring the volumes you need toexclude or keep in the monitoring process, and click Edit.


Selecting Volumes to monitor

5. Check the Disable Volumes Monitoring box if you want to limit the number of Volumeinstances created and therefore reduce the system resource consumption. Discovery andcollect requests and operations will no longer be performed.

6. If you specify a regular expression based on the volume PATROL ID in the Exclude Volumes field,

all volumes whose that match with the specified regular expression will be excluded. If you specify a regular expression based on the volume PATROL ID in the Keep Only Volumes

field, only the volumes that match with the specified regular expression will be monitored.



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Setting Advanced Configuration VariablesAdvanced configuration variables are used to manually set variables that are normally not availablethrough the standard interface.These variables should only be set when instructed so by Sentry Software Support.

To configure a variable1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and



3. Select the policy that applies to the PATROL Agent for which you need to configure variables,and click Edit.


5. Click the Advanced button.

Configuring variables

6. In the Configuration Variables section, enter the configuration variables you need toconfigure and enter the value to be set. The configuration variables available for BMCProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage and theirpossible values are:


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Variables Default Value

Description

collectionHubHeapSizeMax None Maximum heap size in megabytes allocated tothe Java Collection Hub.

collectionHubHeapSizeMin None Minimum heap size in megabytes allocated toJava Collection Hub.

collectionHubOverrideJavaCommandLine

None Command line used by the monitoring solutionto launch the Java Collection Hub. This variableshould only be set if instructed by SentrySupport.

defaultReinitializationOptions

None List of default options to be executed by BMCProactiveNet Performance Management - IBMDS6000, DS8000 Series Storage onreinitialization.

resetThresholdsresetThresholdManagementModeresetAlertActionsresetOtherAlertSettingsresetDebugModeresetRemovedPausedObjectListresetReportresetSecuritySettingsresetJavaSettings

Insert a colon “;” between the variable and itsvalue: “resetThresholds;1”; and if you entermultiple variables, they need to be separated bya carriage return.

disableJRECheck 0 =JREvalidationtestsenabled

When set to 1, disable the validation tests of theJRE used by the monitoring solution to run Javacode. This can be used to force the monitoringsolution to use a non-Sun or non-Oracle JRE.

disablePslExecuteBugWorkaround

0 =activated

When set to ‘1’, deactivates the workaround inthe monitoring solution for a bug in thePslExecute() PSL function. If the monitoring solution detects that theversion of the PATROL Agent is affected by thePslExecute() bug, it uses an alternate techniqueto create asynchronous threads with theevent_trigger() function and the RemPsl standardevent. The disablePslExecuteBugWorkaroundvariable disables this workaround.

forceClassicConfigMode 0 =disabled

When the monitoring solution is used with BMCProactiveNet, all the monitoring solutionconfiguration menus are disabled in the PATROLConsoles. To enable them, set theforceClassicConfigMode variable to 1.


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Variables Default Value

Description

javaPassword None Password associated to the javaUsernamevariable.

javaPath None Path to the folder containing the Java executableused by the Collection Hub.

javaUsername n/a Username used to launch the Java CollectionHub.

pausedObjectList n/a List of the PATROL object path of the pausedobjects. (i.e. for which no collection will beperformed).

psCommand n/a Command used on UNIX/Linux systems toretrieve the list of the currently runningprocesses.Note: This command is used for debug purpose.

removedObjectList n/a List of instances that have been removed fromthe monitoring environment through the"Remove" KM Command.

startupDelay 0seconds

To specify the number of seconds that BMCProactiveNet Performance Management - IBMDS6000, DS8000 Series Storage will wait beforestarting its discovery.

7. Click Add to List.


You can easily modify or remove a variable by selecting it in the list and clicking either the Modify Selection or the Remove from List buttons.


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Scheduling Automatic ReportsBMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage canautomatically produce text reports about the monitored storage systems.

To schedule automatic reports1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and



3. Select the policy that applies to the PATROL Agent for which you need to configure thescheduling of automatic reports, and click Edit.


5. Click the Schedule button.

Scheduling automatic reports

6. In the Schedule section, the time at which the report(s) must be generated.

7. Check the Activity report type to automatically generate the following reports:

Storage Units Activity: Reports on Read and Write Bytes for all the monitored subsystems

Fiber Ports Activity: Reports on ECKD, PPRC, and SCSI Read and Write Bytes and on TotalReceived and Sent Bytes for all monitored fiber ports

Ranks Activity: Reports on Read and Write Bytes for all monitored ranks.

Volumes Activity: Reports on Read and Write Bytes for all monitored disks and volumes.


The history retention period can be set f rom the PATROL Console or f rom the PATROL Agent using aconf iguration variable. The default collection (retention) period is one day. Whenever a stored parametervalue exceeds its retention period, it is automatically deleted from the parameter history f ile. Refer to BMCdocumentation for details.

36Configuring Thresholds

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Configuring ThresholdsWhen you are creating or editing a policy, you can add and configure monitor thresholds. The Add Thresholds dialog box presents threshold configuration fields for BMC ProactiveNetmonitors that are configured through Central Monitoring Administration.

For details about baselines and Key Performance Indicators (KPI), see BMC ProactiveNet CentralMonitoring Administration or BMC ProactiveNet documentation or refer to the "ManagingBaselines and Key Performance Indicators" section. For details about the monitored attributes,refer to the specific monitor type in the Reference Guide section.

Before you begin

Ensure that monitor configuration is complete before thresholds are applied. Thresholds cannotbe applied to monitors that are not configured through Central Monitoring Administration. If youhave not done so already, define general policy details.

To add and configure monitor thresholds1. Open the Add Policy dialog box. Click for steps:

In the navigation pane of Central Monitoring Administration, click the Policies drawer andselect a policy view.

Click Add , or select an existing policy and click Edit .

2. Select the Threshold Configuration tab and click Add.

Adding a Threshold

37 Configuring Thresholds

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3. In the Add Thresholds dialog box, select an item from each of the following lists: Solution,Version, and Monitor Type. Configuration fields are displayed.

4. In the Scope list, the Instance option is automatically selected. Type an Instance Name stringor regular expression to apply threshold configuration to instances with matching patterns.Select Match Device Name to include the associated device and use the entire<deviceName>\<instanceName> string for pattern matching. Instance thresholds are appliedto the matched monitor instance names or instance names patterns.You can use the following regular expression patterns for the instance name: ?, +, *, ( ), |, [ ],{ }, ,̂ $, .If the instance name contains one of the pattern characters (except for *), use a backslash( \ ) before the pattern character. For example, to enter the instance name Storage1 (1),enter Storage1 $1$.

5. From the Attribute list, select a monitor attribute.

In the Attribute list, some attributes are designated as key performance indicators (KPIs). Depending onthe monitored environment and version, the list of KPIs might appear dif ferently in the BMC ProactiveNetOperations Console.

6. From the Type of Threshold list, select the threshold type.

7. Select and enter values for the threshold parameters.

8. To continue configuration, perform one or more of the following actions in the AddThresholds dialog box, and then select a different monitor type, version, or solution:

To add the configuration details for the threshold to the Threshold Configuration tab, clickthe Add button at the bottom of the window.

To return the settings in the current window to default values, click the Reset button at thebottom of the window. The values on the current window are reset. Be sure to click the Add button to save the configuration on the Threshold Configuration tab.

9. When you finish configuration, click Close. The configuration details are displayed in thetable on the Threshold Configuration tab.

10. When you finish configuring thresholds, click Save at the bottom of the Add Policy dialogbox, or Update at the bottom of the Edit Policy dialog box.

After you save or update the policy, new threshold configurations are pushed to BMC PATROLAgents with matching Central Monitoring Configuration tags.

To edit a threshold configuration1. On the Threshold Configuration tab, select a threshold definition, and click Edit.

2. Edit the configuration values and click Update.

3. When you finish editing the threshold configuration, click Close.

4. To save changes to the policy, click Update at the bottom of the Edit Policy dialog box.

After you update the policy, updated threshold configurations are pushed to BMC PATROL Agentswith matching Central Monitoring Configuration tags.

38Configuring Thresholds

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To delete a threshold configuration1. On the Threshold Configuration tab, select attributes, monitor types, versions, or solutions.

2. Click Delete.

3. After you delete one or more threshold configurations, click Close.

4. To save changes to the policy, click Update at the bottom of the Edit Policy dialog box.

After you update the policy, deleted threshold configurations are removed from BMC PATROLAgents with matching Central Monitoring Configuration tags.

Recommended Thresholds

Thresholds define acceptable high and/or low values for the data collected. Thresholds can becreated as part of a policy that can be applied to multiple monitors types on multiple BMCPATROL Agents. The Reference Guide provides a list of monitor types with their respectiveattributes and, when meaningful, a recommended threshold.

39 Configuring Thresholds

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Using BMC ProactiveNet PerformanceManagementThis section provides a brief overview of how to navigate and use the product in the BMCProactiveNet Operations Console.

Navigating the BMC ProactiveNet Operations Console

Adding attributes to the graph

Viewing and manipulating attribute graphs

Viewing monitors for a device

Changing Thresholds

For more detailed information, see BMC ProactiveNet User Guide in the PDF product guides.

Navigating the BMC ProactiveNet OperationsConsoleThe BMC ProactiveNet Operations Console is a Web-based application that provides options tonavigate through BMC ProactiveNet and view all of the information collected and computed bythe BMC ProactiveNet Server related to events, views, and graphs.

Navigation tree

The navigation tree shows an at-a-glance synopsis of events and views. Event and componentfolders are displayed hierarchically and are divided into the following categories, or nodes.

Object Definition

Global node The Global node contains the following default collectors:All Event Collectors—displays the entire event collector hierarchyAll Abnormalities—displays all the abnormality eventsAll Services—displays all the servicesAll Groups—displays all the groupsAll Devices—displays all the devicesBased on permissions, users can create event and component folders under this node toorganize the event view.

My Foldernode

Based on permissions, users can create event and component folders under this node toorganize the event view.

To further organize your display, beneath these top-level folders you can add event andcomponent folders, including folders for Component Instances (CIs) associated with a service

40Using BMC ProactiveNet Performance Management

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model. Your ability to add event and component folders depends on your permissions.

The severity icons for a collector dynamically change depending on the severity level of theevents for that collector.

For example, if there is a Critical event on one of the devices, the green icon changes to a redicon, indicating a Critical event. The icons enable you to see the status of devices on your systemimmediately.

For complete details, see the BMC ProactiveNet Getting Started Guide on the BMC Supportwebsite.

Navigation drawers

The navigation pane in the Operations Console contains a series of drawers that enable you tonavigate through BMC ProactiveNet functions and views. You can select which drawers to displayin the navigation pane.

The following table describes the available drawers in the navigation pane and describes theirfunctions.

Drawer Description

Main Provides access to event lists and displays event information and status.

Other cells Lists available remote cells connected to the BMC ProactiveNet Server and monitoredby BMC ProactiveNet.

Reports Enables you to generate and manage reports based on data collected by BMCProactiveNet.Note: You must have permission to view this drawer.

Views & graphs Provides options for the management of views and graphs in the Operations Console

Bookmarks Enables you to view, rename, and delete bookmarks of objects and their related viewsthat you create in the navigation tree.

Find CI Provides a search mechanism so that you can search for Component Instances thatmeet the specified search criteria.Note: You must have permission to view this drawer.

Event and component folders

Event and component folders enable you to organize cells and collectors to make event displaysmeaningful for operators. For example, you might create an event folder for collectors thatgather database warning events and allow only operators who are database administratorsaccess to that event folder. You can drag components from one existing folder to another within

41 Using BMC ProactiveNet Performance Management

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the top-level folders in the navigation tree. You also can drag and drop CIs from the Tile or Graphview to an existing folder in the All Services folder.

Event folders

An event folder is a grouping of collectors that shows the relationship of events or abnormalitiesthrough the hierarchy of the navigation tree. Administrators define event folders and associatethem with one or more collectors. Each level of the collector is shown as a node under the eventfolder. An event list is associated with the lowest level nodes of an event folder. The parentlevel of an event folder represents all of the events or abnormalities associated with thecollectors.

Event collectors

Event collectors gather events for display in an event list to provide operators with meaningfulgroups of events or abnormalities and to show relationship through the hierarchy of the nodes inthe navigation tree. To access the event list for a collector, operators click the collector node inthe navigation tree. Event collectors are dynamic or static. Nodes for dynamic collectors appearor disappear from the navigation tree based on whether or not events are present that meet thecriteria for those collectors. Nodes for static collectors remain in the navigation tree regardless ofwhether events are present or not.

Component folders

A component folder is a grouping of groups, services, or devices from several different eventlists (collectors) that shows the relationship of groups, services, or devices through the hierarchyof the navigation tree. Administrators define component folders and associate them with one ormore groups, services, or devices. Each level of the component folder is shown as a node underthe parent component folder. An event list is associated with the lowest level nodes of acomponent folder. The parent level of a component folder represents all of the eventsassociated with the groups, services, or devices. Component folders are static or dynamic. Youpopulate static component folders by selecting from a list of objects. You populate dynamiccomponent folders by creating a query. Static folders always contain only the objects that youmanually select. Dynamic folders contain the objects that match the query, so the contents ofthese folders can change without further editing.

Operations Console views

The following table shows the different views that are available, depending on what object youselect in the navigation tree. Each view is accessed by clicking the associated Console view icon.If a view is not available for the object that is selected in the navigation tree, the icon for thatview is not displayed in the toolbar.


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View Description

Event The Event view displays all events in an event list. This is the default view for all objects. Usethe Event view to check the details of events and to address events that highlight incorrectstate. Probable Cause Analysis can help you to identify the cause of the event. An event couldbe assigned to other users, who can acknowledge and take ownership of the event, fix theproblem, and close the event. You can also address the incorrect condition by invoking remoteactions, detailed diagnostics, and local actions. The Graph view helps check the impactingservice and you can cross-launch to Impact Model Designer, Service Level Manager andProduct Catalog in BMC Remedy IT Service Management (BMC Remedy ITSM).You can display an Event view for:

Event collectors

Abnormalities

Services

Groups

Devices

Monitors

Title The Canvas view enables you to create a graphical representation of the components that arebeing monitored in your environment. The components are represented by objects that you canplace on a background image. The objects can be graphics, such as images or connectors, ormetrics information represented in a tile.You can create and display a Canvas view for:

Event collectors

services

Groups

Devices

Tree/Graph

The Tree/Graph view displays information for a selected object as a tree that represents thehierarchy of the object. The Tree view is available for groups and services. You can use the Treeview to get a real-time, interactive visualization of the event status and other details of theselected group or service. In the Group hyperbolic tree, the entire group hierarchy and devicesare visible on a hyperbolic pane that is mapped to a circular display region. Service tree isapplicable only for the selected service.If a service is selected in the navigation tree, this view displays a graphical representation ofthe configuration items in the service model and shows how those configuration items relateto each other. Use the Graph view to monitor events for published service models thatrepresent your business services.You can display a Tree/Graph view for:

Services

Groups

Grid Grid view displays information for the selected object in a tabular format. you can view theevent status and other details of the selected object through hyperlinks to graphs, views, etc.You can display a Grid view for:

Abnormalities

Groups

Devices

For more detailed information, BMC ProactiveNet Getting Started Guide on the BMC Support


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website.

Adding attributes to the graphFollowing configuration, only one attribute is enabled for the graph of each monitor. You mightwant to add additional attributes to the monitor graph.

1. In the BMC ProactiveNet Operations console, select the Navigation drawer.

2. Select Global > Devices.

3. Select the Grid view.All the monitored devices are displayed in table format.

4. Select a device from the displayed table.

5. Select a monitor.

6. Click Tools >Show Graph

7. Select the Attributes & Indicators tab.

8. Select one or more attributes.Up to 12 attributes of a monitor can be displayed on a single graph. Though only two units ofmeasurement can be used.

Viewing and manipulating attribute graphsThe graph provides a visual display of the attributes of a monitor. Up to 12 attributes of a monitorcan be displayed on a single graph.

1. In the BMC ProactiveNet Operations console, select the Navigation drawer.


3. Select the Grid view. All the monitored devices are displayed in table format.

4. Select a device from the table.


6. Click Tools > Show Graph

If Collect Data is not enabled then no data is available.

The Graph Display window opens, displaying a graph displaying the values of the selectedattributes for this monitor.You can use the options available on this tab to manipulate the graph. For complete details, referto BMC ProactiveNet User Guide on the BMC Support website.


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Viewing monitors for a deviceThis section provides a brief overview of how to view the monitors for a selected device. Forcomplete details, refer to BMC ProactiveNet User Guide on the BMC Support website.

To view the Monitor types for a device1. In the BMC ProactiveNet Operations console, select the Navigation drawer.



4. Select a device from the table. A hierarchical tree listing the monitors for that device isdisplayed. You can click the + and - to expand and collapse nodes of the hierarchical tree.

The following information is displayed:

Information Description

Monitor Name Device name or process name, a device might appear more than once if it ismonitored by several PATROL Agents

Monitor Type Name of the monitor type.This will correspond to the element displayed in the Monitor Name column,specifying the type of device or process monitored

Source Agent ProactiveNet server where the PATROL Agent and integration service are running

Open Number of open alerts, a green globe is displayed if no alerts are open

Closed Number of closed alerts

Enabled Enabled if data is being collected

Changing thresholdsYou can adjust the thresholds for the attributes of a monitor type either globally or for a specificdevice instance. In the BMC ProactiveNet Operations console, select the Navigation drawer.



3. Select a device from the table.


5. Select Tools > Thresholds. A menu containing the available thresholds is displayed.

Global thresholds are applied to all monitor instances of the selected monitor type. Instance thresholds areapplied to the selected monitor instance.

6. Edit the Threshold settings

7. Click Apply.


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Managing Baselines and Key PerformanceIndicatorsIn order to facilitate the detection of abnormalities on your monitored environment, BMCProactiveNet calculates baselines per attributes based on values collected over a specifiedperiod of time to determine a normal operating range. When the collected values for theseattributes are out of range, an alert is triggered.

Some attributes are identified by default as Key Performance Indicators (identitied with the icon) and therefore automatically included in the base lining calculation.

Managing baselines

The baseline is the expected normal operating range for a metric or attribute of a monitor.

The baseline is calculated by collecting the values for a monitor’s attributes and metrics over aspecified time period and establishing a low baseline value (consisting of the 10th percentile ofall the values for a given time period) and a high baseline value (consisting of the 90th percentileof all the values for a given time period), taking a weighted average of these values over time. Ahigher weight is given to the latest data being factored into the baseline average. The accuracy ofthe baseline improves over time.

Requirements for baseline generation

For baselines to be generated for an attribute, that abnormality threshold means that thethreshold exists and is not suppressed. Additionally, if the Key Performance Indicator (KPI) mode is active, only those attributes thathave an active abnormality threshold and are also KPI attributes will have baselines generatedfor them.

Absolute thresholds (with "outside baseline") or signature thresholds do not satisfy these requirements.

Managing Key Performance Indicators

The KPI attribute of an attribute can be activated or deactivated manually through the BMCProactiveNet Administration Console. In this KM, some attributes have been designated asimportant indicators of performance (KPIs). We do not recommend that these default settingsare modified.

However, advanced users may activate or deactivate KPIs from the BMC ProactiveNet


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Administration Console.

To add or remove Key Performance Indicator (KPI) attributes for a monitor type

1. In the Administration Console, from the menu bar, choose Tools > KPI Administration. TheKPI Administration dialog box is displayed.

2. From the Monitor Type list, choose the monitor type for which you want to add or removeKPI attributes. A list of attributes for the selected monitor type is displayed.

3. In the KPI column for the attributes that you want to add or remove as Key PerformanceIndicators:

select the KPI check box to add the corresponding attribute as a KPI

deselect the KPI check box to remove the corresponding attribute from the KPIs for thatmonitor type

For complete and detailed information on this procedure, please refer to the BMC ProactiveNetdocumentation available f rom BMC Web site.

Monitoring your StorageEnvironment

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Monitoring IBM storage systems with BMC ProactiveNet Performance Management - IBM DS6000,DS8000 Series Storage is very simple. Once the monitoring solution is properly installed andconfigured, BPPM IBM DS6000, DS8000 Storage Monitoring automatically detects all the variousIBM storage features and components and displays them in the BMC ProactiveNet OperationsConsole.

Viewing the Overall Activity of aStorage SystemIn order to visualize the activity of a storage system, use the Received Byte Rate and Sent ByteRate attributes of the Storage System monitor. These attributes represent the overall traffic inmegabytes per second for each monitored system.

Creating the Overall Activity of a Storage System View1. Log on to the BMC ProactiveNet Operations Console.

2. Display the list of devices monitored by BPPM:

In the Navigation frame, select the Main drawer.

Click Devices.

Click to display the list of devices in a grid.

3. Click the device for which you need to create the Overall Activity of a Storage System view.

Selecting a Device

49 Viewing the Overall Activity of a Storage System

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4. The list of monitors for your device is displayed. Click for the IBM Storage Unit of yourchoice.

Displaying a Storage Unit

5. The graph displays a default selection of attributes, that is Operation Rate and Transfer ByteRate. For this use case, we need to display the Read Byte Rate and Write Byte Rateattributes.

Click the Attributes & Indicators tab to make your own selection.

Uncheck the Operation Rate and Transfer Byte Rate attributes.

Check the Read Byte Rate and Write Byte Rate attributes.

Selecting Attributes

Click Generate Graph(s)

6. Add the graph to the view:

Click . The following pop-up is displayed:

50Viewing the Overall Activity of a Storage System

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Adding a Graph to View - Step 1

Click Add to View.


In the View Title field, type Overall Activity of a Storage System and click Add View. TheView created successfully message appears. Click Close.

7. The Overall Activity of a Storage System view is now created and available under the Views& Graphs drawer in the Navigation pane.

Diagnosing Slow VolumesIf a system administrator complains that his servers are experiencing slow I/Os performance andthat it is caused by the SAN, you may want to verify the actual response time of the volumes theserver is relying on.

The Response Time attribute of the volume monitor type represents the average time it took tocomplete the read and write operations on the volume during the collection interval. Typically,the average response time is below 10 milliseconds. You may also want to compare this value tothe response time of the other volumes to see whether one server is really getting worse I/Operformance than another.

51 Diagnosing Slow Volumes

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Creating the Slow Volumes View1. Log on to the BMC ProactiveNet Operations Console.



Click Devices.


3. Click the device for which you need to create the Slow Volumes view.

Selecting a Device

4. The list of monitors for your device is displayed. Expand Volumes.

Selecting a Volume

5. Click for the first listed volume.

6. By default, the Operation Rate and Transfer Byte Rate attributes are displayed. For this usecase, we will only display the Disk Read Response Time and the Disk Write Response Timeattributes. The procedure is as follows:

Click the Attributes & Indicators tab.

Uncheck the Operation Rate and Transfer Byte Rate boxes.

Check the Disk Read Response Time and the Disk Write Response Time boxes.

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Click Add to View.

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In the View Title field, type Slow Volumes and click Add View. The View createdsuccessfully message appears. Click Close.

8. The Slow Volumes view is now created and available under the Views & Graphs drawer inthe Navigation pane.

9. Repeat the procedure to add to the view the Response Time attributes of all the volumesthat compose the IBM storage system.

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Reporting Disk Space ConsumptionMaking sure that a storage unit has enough remaining disk space available is critical for severalreasons:

SAN administrators want to make sure to be able to provision disk space for new serverswhen requested, as quickly as possible.

The storage system itself may need additional disk space for specific features to workproperly, like automatic snapshots, mirroring, etc.

If thin provisioning is used, the remaining disk space becomes dramatically critical since theinability to allocate additional space to a volume when requested by the subscriber host willlead to catastrophic data loss and corruption.

The disk space used is permanently monitored for each extent pool. The Subscribed Capacityattribute of the Extent Pool monitor type represents the amount of disk space that has beenmade available to the subscriber hosts, or in other words, the amount of disk space that is seenby the servers connected to the storage unit.

The Consumed Capacity attribute of the Extent Pool monitor type represents the actual spaceusage in the extent pool. For “thin” pools (when thin provisioning is enabled on the storagesystem), this value is normally lower than the Subscribed Capacity, as it is the main purpose ofthin provisioning. For traditional pools, the Consumed Capacity attribute has the same value asthe Subscribed Capacity attribute, as the entirety of the subscribed disk space is fully allocated inthe storage pool.

The Consumed Capacity Percentage attribute is the most critical one, even for extent pools, as astorage extent pool nearing 100% means that SAN administrators will not be able to create newvolumes in the extent pool. By default, no alarm or warning threshold is set on this attribute asthe fullness of a extent pool may be a normal situation.

Creating the Disk Space Consumption View1. Log on to the BMC ProactiveNet Operations Console.



Click Devices.


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3. Click the device for which you need to create the Disk Space Consumption view.

Selecting a Device

4. The list of monitors for your device is displayed. Expand Extent Pools.

Displaying an Extent Pool

5. Click for the first listed extent pool.

6. By default, the Consumed Capacity Percentage and Operation Rate attributes are displayed.For this use case, we will display the Subscribed Capacity, Consumed Capacity and ConsumedCapacity Percentage attributes. The procedure is as follows:


Uncheck the Consumed Capacity Percentage and Operation Rate boxes.

Check the Subscribed Capacity, Consumed Capacity and Consumed Capacity Percentageboxes.

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In the View Title field, type Disk Space Consumption and click Add View. The View createdsuccessfully message appears. Click Close.

8. The Disk Space Consumption view is now created and available under the Views & Graphsdrawer in the Navigation pane.

9. Repeat the procedure if you want to add to the view the graphs the Subscribed Capacity,Consumed Capacity and Consumed Capacity Percentage attributes of the next extent poolyou are interested in.

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Diagnosing Fiber Performance IssuesEach external data port is represented by a Fiber Port instance. The attributes of this monitortype provide an in-depth picture of the traffic on each fiber link. This will notably helpadministrators identify which port or which type of traffic (open systems, mainframes, etc.)constitutes a bottleneck or diagnose 'multi-pathing' issues.

There are several groups of attributes for each instance of the IBM DS Fiber Port monitor typethat represent the different types of traffic on the port:

ECDK-prefixed attributes for mainframe traffic

PPRC-prefixed attributes for unit to unit replication traffic

SCSI-prefixed attributes for open system traffic (standard SCSI over fiber channel traffic)

To report on the traffic of each port, it is recommended to start looking at the Received Byte Rateand Sent Byte Rate. If these attributes show a bottleneck, the other attributes will help identifythe type of traffic that is causing this performance issue.

Generating a Fiber Port activity View1. Log on to the BMC ProactiveNet Operations Console.



Click Devices.


3. Click the device for which you need to create the Fiber Port Activity view.

Selecting a Device

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4. The list of monitors for your device is displayed. Expand Fiber Ports.

Displaying a Fiber Port

5. Click for the first listed fiber ports.

6. By default, the Operation Rate and Transfer Byte Rate attributes are displayed. For this usecase, we will display the Received Byte Rate and Sent Byte Rate attributes. The procedure isas follows:



Check the Received Byte Rate and Sent Byte Rate boxes.



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Click Add to View.


In the View Title field, type Fiber Port Activity and click Add View. The View createdsuccessfully message appears. Click Close.

8. The Fiber Port Activity view is now created and available under the Views & Graphs drawer inthe Navigation pane.

9. If you notice a performance problem when analyzing the received/sent byte transfer on themainframe traffic, you can then create a new view with the ECDK/SCSI-prefixed attributes toidentify the source of the problem. Repeat the procedure and create a view for the followingattributes:

ECKD Read/Write Byte Rate

SCSI Read/Write Byte Rate

Analyzing the generated graphs will help you identify the origin of the bottleneck.

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Identifying the Busiest VolumeTo identify the volume that generate the most traffic on the storage unit, use the Disk Read ByteRate, Disk Write Byte Rate, Read Byte Rate and Write Byte Rate attributes of the IBM DS Volumemonitor type.

The Read Byte Rate and Write Byte Rate attributes represent the overall traffic on each volumewhile the Disk Write Byte Rate and Disk Read Byte Rate attributes only represents the amount ofdata that is read off and written on the volumes. The difference between theses parametersillustrates the various caching mechanisms in place.

Creating a Volumes Activity View1. Log on to the BMC ProactiveNet Operations Console.



Click Devices.


3. Click the device for which you need to create the Volumes Activity view.

Selecting a Device

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4. The list of monitors for your device is displayed. Expand Extent Pools.

Displaying a Volume

5. Click for the first listed volume.

6. By default, the Operation Rate and Transfer Byte Rate attributes are displayed. For this usecase, we will display the Read Byte Rate, Write Byte Rate and Disk Read Byte Rate, Disk WriteByte Rate attributes. The procedure is as follows:



Check the Read Byte Rate, Write Byte Rate, Disk Read Byte Rate, and Disk Write Byte Rateboxes.

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Click Add to View.

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In the View Title field, type Volumes Activity and click Add View. The View createdsuccessfully message appears. Click Close.

8. The Volumes Activity view is now created and available under the Views & Graphs drawer inthe Navigation pane.

9. Repeat the procedure and add to the view the graphs of the Read Byte Rate, Write Byte Rate, Disk Read Byte Rate, and Disk Write Byte Rate attributes for the next volume you areinterested in.

Reference Guide

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Introduction

This chapter lists all the monitor types and attributes provided by BMC ProactiveNetPerformance Management - IBM DS6000, DS8000 Series Storage to monitor your systems.

Please note that depending on the type of managed systems, some attributes may not beavailable.

Monitor Types

IBM DS Extent Pool

IBM DS Fiber Port

IBM DS LPAR

IBM DS Rank

IBM DS Physical Disk

IBM DS Storage Manager

IBM DS Storage Unit

IBM DS Volume

Baselines and Key Performance Indicators

Some attributes are identified by default as Key Performance Indicators (KPIs) and thereforeautomatically included in the base lining calculation. To learn more about auto baselining andKPIs, please refer to the Managing Baselines and Key Performance Indicators chapter.

In this guide, attributes flagged as KPIs and included by default in the baseline calculationprocess are respectively identified by the following icon: KPI

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IBM DS Extent PoolAttributes

Name Description Units DefaultAlertConditions

Type

Consumed Capacity Total capacity not consumed in the extent pool. Gigabytes (GB)

None Statistics

Consumed CapacityPercentage

Total capacity not consumed in the extent pool. Percentage (%)

None Statistics

Operation Rate Total number of operations per second. Operations/s

None Statistics

Status Status of the extent pool. {0= OK;1 =Degraded; 2=Failed}

Warning= 1Alarm = 2

Availability

Status Information Detailed information about the extent poolstatus.

n/a n/a n/a

Subscribed Capacity** Sum of the subscribed capacity of each volumein the extent pool.

Gigabytes (GB)

None Statistics

Subscribed CapacityPercentage**

Percentage of the subscribed capacity of eachvolume in the extent pool.

Percentage (%)

None Statistics

**These parameters will be missing if volumes monitoring is disabled.

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IBM DS Fiber PortAttributes

Name Description Units Default AlertConditions

Type

ECKD Read ByteRate

Accumulated time of ECKD read data onchannel.

Megabytes perseconds(MB/s)

None Statistics

ECKD ReadOperation Rate

Accumulated time of ECKD read operationson channel.

Operation/s

None Statistics

ECKD Write ByteRate

Accumulated time of ECKD write data onchannel.


None Statistics

ECKD WriteOperation Rate

Accumulated time of ECKD write operationson channel.

Operation/s

None Statistics

Operation Rate* Total number of operations per second. Operations/s

None Statistics

PPRC ReceivedByte Rate

Accumulated time of PPRC received data onchannel.


None Statistics

PPRC ReceivedOperation Rate

Accumulated time of PPRC receivedoperations on channel.

Operation/s

None Statistics

PPRC Sent ByteRate

Accumulated time of PPRC sent data onchannel.


None Statistics

PPRC SentOperation Rate

Accumulated time of PPRC sent operationson channel.

Operation/s

None Statistics

Present Indicates whether the device is present ornot since the last discovery.

{0 = No; 1= Yes}

Alarm = 0 Availability

Read OperationRate

Total of time spent on read operations. Operation/s

None Statistics

Read TimePercentage

Percentage of read time. Percentage (%)

None Statistics

Received ByteRate

Total of received data on channel. Megabytes perseconds(MB/s)

None Statistics

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Type

SCSI Read ByteRate

Accumulated time of SCSI read data onchannel.


None Statistics

SCSI ReadOperation Rate

Accumulated time of SCSI read operations onchannel.

Operation/s

None Statistics

SCSI Write ByteRate

Accumulated time of SCSI write data onchannel.


None Statistics

SCSI WriteOperation Rate

Accumulated time of SCSI write operationson channel.

Operation/s

None Statistics

Sent Byte Rate Total of sent data on channel. Megabytes perseconds(MB/s)

None Statistics

Status Status of the fiber port. {0=OK; 1=Degraded; 2 =Failed}

Warning = 1Alarm = 2

Availability

Transfer ByteRate*

Total bytes transferred per second (sent andreceived).


None Statistics

Write OperationRate

Total of write operations on channel. Operation/s

None Statistics

Write TimePercentage

Percentage of write time on channel. Percentage (%)

None Statistics

* Attributes marked with an asterisk are used by default when visualizing the corresponding monitor instance inBPPM

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IBM DS LPARAttributes


Type

Present Indicates whether the device is present or notsince the last discovery.

{0 = No;1 = Yes}

Warning =0

Availability

Status Status of the device. {0=OK;1 =Degraded; 2 =Failed}

Warning =1Alarm = 2

Availability

IBM DS RankAttributes


Type

Operation Rate* Total number of operations per second. Operations/s

None Statistics

Read Byte Rate Bytes read per second from the rank since thelast collect.

Megabytesperseconds (MB/s)

None Statistics

Read OperationPercentage

Percentage of read operations. Percentage (%)

None Statistics

Read OperationRate

Amount of read operation per second. Operations/s

None Statistics

Read ResponseTime

Average time taken by the controller to completeread requests during the polling period.

Milliseconds(ms)

Alarm ≥ 20(After 5consecutiveoccurrences)

ResponseTime

Status Status of the rank. {0=OK;1 =Degraded; 2 =Failed}

Warning =1Alarm = 2

Availability

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Type

Transfer Byte Rate Total bytes transferred per second (sent andreceived).


None Statistics

Write Byte Rate Bytes written per second from the rank since thelast collect.


None Statistics

Write OperationPercentage

Percentage of write operations. Percentage (%)

None Statistics

Write OperationRate

Amount of write operation per second. Operations/s

None Statistics

Write ResponseTime

Average time taken by the controller to completewrite requests during the polling period.

Milliseconds(ms)

Alarm ≥ 20(After 5consecutiveoccurrences)

ResponseTime


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IBM DS Physical DiskAttributes


BMCProactiveNetAttributeType

Present Indicates whether the device is present or notsince the last discovery.

{0 = No;1 = Yes}

Warning =0

Availability

Status Status of the physical disk. {0=OK;1 =Degraded; 2 =Failed}

Warning =1Alarm = 2

Availability

IBM DS Storage ManagerAttributes


Type

Collection Status Indicates the status of the collection of thedevice.

{0= OK;1 =Degraded; 2=Failed}


CollectionStatus

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IBM DS Storage UnitAttributes


BMCProactiveNetAttribute Type

AvailableCapacity

Total capacity not consumed in the storageunit.

Terabytes(TB)

None Statistics

OperationRate*

Total number of operations per second. Operations/s

None Statistics

Port Count Number of FC and Ethernet ports in the storageunit. This value can be used to know thenumber of required licenses for themonitoring system.

Ports None Statistics

Read Byte Rate Bytes read per second from the storage unitsince the last collect.


None Statistics

Status Status of the storage unit. {0= OK; 1=Degraded; 2=Failed}


Availability

SubscribedCapacity

Number of terabytes reserved in the storageunit.

Terabytes(TB)

None Statistics

Transfer ByteRate

Total bytes read and written per second to thestorage unit.


None Statistics

Write Byte Rate Bytes written per second from the storage unitsince the last collect.


None Statistics

For detailed information about KPI, see Managing Baselines and Key Performance Indicators.


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IBM DS VolumeAttributes

Name Description Unit Default AlertConditions

Type

Cache Fast Write HitRatio

Percentage of write operations thatwere successfully served by thecache.

Percentage (%)

None Statistics

DASD Fast Write HitRatio

Percentage of write operations thatwere successfully served by the DASDFast Write cache.

Percentage (%)

None Statistics

Disk Read Byte Rate Amount of data read per second fromthe disk.


None Statistics

Disk Read OperationRate

Percentage of operations read persecond on the disk.

Operations/s

None Statistics

Disk Read ResponseTime

Average time for a disk to complete aread request.

Milliseconds(ms)

Warning ≥ 20(After 5 consecutiveoccurrences)

ResponseTime

Disk Time Utilization Percentage of disk time utilization. Percentage (%)

None Statistics

Disk Write Byte Rate Amount of data written per secondfrom the disk.


None Statistics

Disk Write OperationRate

Percentage of operations written persecond on the disk.

Operations/s

None Statistics

Disk Write ResponseTime

Average time for a disk to complete awrite request.

Milliseconds(ms)

Warning ≥ 20(After 5 consecutiveoccurrences)

ResponseTime

Operation Rate* Total number of operations persecond.

Operations/s

None Statistics

Read Byte Rate Bytes read per second from thevolume since the last collect.


None Statistics

Read Cache Hit Ratio Percentage of read operations thatwere successfully served by the cacheon the volume.

Percentage (%)

None Statistics

Read Operation Rate Percentage of operations read persecond on the volume.

Operations/s

None Statistics

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Name Description Unit Default AlertConditions

Type

Read Response Time Average time for a volume to completea read request.

Milliseconds(ms)

Warning ≥ 10(After 5 consecutiveoccurrences)Alert ≥ 100(After 2 consecutiveoccurrences)

ResponseTime

Response Time Average time taken by the volume tocomplete requests during the pollingperiod.

Milliseconds(ms)

Alarm ≥ 20(After 5 consecutiveoccurrences)

ResponseTime

Time Since LastActivity

Number of days since any activityoccurred on the volume.

Days None Statistics

Time Utilization Percentage of volume time utilization. Percentage (%)

None Statistics

Transfer Byte Rate*

Write Byte Rate Bytes written per second from thevolume since the last collect.


None Statistics

Write Operation Rate

Percentage of operations written persecond on the volume.

Operations/s

None Statistics

Write Response Time Average time for a volume to completea write request.

Milliseconds(ms)

Warning ≥ 10(After 5 consecutiveoccurrences)Alert ≥ 100(After 2 consecutiveoccurrences)

ResponseTime


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Index

- A -Abnormalities 45

Add Monitor Types 24

Advanced Configuration Variables 32

Agent Configuration 23

Attribute 43

Attributes

Available Capacity 73

Collection Status 72

Consumed Capacity 67

Consumed Capacity Percentage 67

Disk Read Byte Rate 74

Disk Read Operation Rate 74

Disk Read Response Time 74

Disk Time Utilization 74

Disk Write Byte Rate 74

Disk Write Operation Rate 74

Disk Write Response Time 74

ECKD Read Byte Rate 68

ECKD Read Operation Rate 68

ECKD Write Byte Rate 68

ECKD Write Operation Rate 68

Operation Rate 67, 70, 73, 74

Port Count 73

PPRC Received Byte Rate 68

PPRC Received Operation Rate 68

PPRC Sent Byte Rate 68

PPRC Sent Operation Rate 68

Present 68, 70, 72

Read Byte Rat 70

Read Byte Rate 73, 74

Read Cache Hit Ratio 74

Read Operation Percentage 70

Read Operation Rate 68, 70, 74

Read Response Time 70, 74

Read Time Percentage 68

Received Byte Rate 68

Reference Guide 66

Response Time 74

SCSI Read Byte Rate 68

SCSI Read Operation Rate 68

SCSI Write Byte Rate 68

SCSI Write Operation Rate 68

Sent Byte Rate 68

Status 67, 68, 70, 72, 73

Subscribed Capacity 67, 73

Subscribed Capacity Percentage 67

Time Since Last Activity 74

Time Utilization 74

Transfer Byte Rate 68, 70

Write Byte Rate 70, 73

Write Operation Percentage 70

Write Operation Rate 68, 70

Write Response Time 70

Write Time Percentage 68Automatic Reporting 35

- B -Baselines

BMC ProactiveNet Performance Management 45

Generation 45

Manage 45

Requirements 45BMC ProactiveNet Performance Management 21

Abnormalities 45

Baselines 45

Key Performance Indicators 45

KPI 45Busiest Volume

identifying 61Business Value 14

- C -Component

folders 39Component Installation package

creating 18

downloading 19Configuration Variables 32

Configuring

discovery interval 29

monitor settings 24

thresholds 36Consumed Capacity 54

Consumed Capacity Percentage 54

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- D -Debug Mode

enabling 28Discovery Interval

configuring 29Disk Read Byte Rate 61

Disk Read Response Time 50

Disk Space Consumption

reporting 54Disk Write Byte Rate 61

Disk Write Response Time 50

Downloading 19

- E -Event

collectors 39

folders 39

- F -Features 14

Fiber Performance Issues

diagnosing 58

- G -Generate

Baselines 45Goals 14

Graph

create 48, 50, 54, 58, 61Graphs 43

- H -Hitachi Disk Array 66

- I -Importing the Monitoring Solution 17

Information

Closed 44

Enabled 44

Open 44

Source Agent 44Installation

configuring 23Installing 19

Installing the Monitoring Solution 17

Integrating 21

Issues

Fixed 11

- K -Key Concepts 14

Key Performance Indicators


Manage 45KPI


Manage 45

- M -Manage

Baselines 45

Key Performance Indicators 45

KPI 45Monitor

name 44

type 44Monitor Settings

configuring 24Monitor Types

IBM DS Extent Pool 67

IBM DS Fiber Port 68

IBM DS LPAR 70

IBM DS Physical Disk 72

IBM DS Rank 70

IBM DS Storage Manager 72

IBM DS Storage Unit 73

IBM DS Volume 74

Reference Guide 66Monitoring

volumes 30

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- N -Navigation

drawers 39

tree 39New 11

- O -Operations Console views

Event 39

Grid 39

Title 39

Tree/Graph 39

- P -Package 18, 19

Polling Interval

setting 29

- R -Read Byte Rate 48, 61

Received Byte Rate 58

Reference Guide

Application Classes 66

Attributes 66Release Notes 11

Reports

scheduling 35

- S -Scheduling

Reports 35Sent Byte Rate 58

Setting

polling interval 29Slow Volumes

diagnosing 50Storage Environment

monitoring 48Storage System

overall activity 48Subscribed Capacity 54

Supported Platforms 15

- T -Tags 23

adding 23Thresholds

adding 36

configuring 36

editing 36

modifications 44

recommended 36

- V -Variables

collectionHubHeapSizeMax 32

collectionHubHeapSizeMin 32

collectionHubOverrideJavaCommandLine 32

defaultReinitializationOptions 32

disableJRECheck 32

disablePslExecuteBugWorkaround 32

forceClassicConfigMode 32

javaPassword 32

javaPath 32

javaUsername 32

pausedObjectList 32

psCommand 32

removedObjectList 32

startupDelay 32View

create 48, 50, 54, 58, 61Volumes

filtering 30

- W -Write Byte Rate 48, 61

About Sentry Software™Sentry Software, a strategic Technology Alliance Partner of BMC Software, providescomprehensive multi-platform monitoring solutions that enable management of thehardware and software aspects of all servers and SANs and covering up to 100 % ofcustom applications within the BMC ProactiveNet Performance Managementenvironment. Sentry Software also develops adapters for BMC Atrium Orchestrator thatenables IT administrators to automate the execution of common requests and tasks thatoccur in the daily course of IT operations. Combined with BMC’s servers and networkautomation tools, the adapters allow IT administrators to implement provisioning anddecommissioning workflows that cover all layers of their IT infrastructure. Finally, SentrySoftware designs connectors that bring storage capacity metrics into BMC TrueSightCapacity Optimization to ensure IT administrators that their storage infrastructure isproperly sized for their current and future needs.

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ABOUT MARKETZONE DIRECT PRODUCTS

The BMC MarketZone Directprogram sells and supportsthird-party products thatcomplement and/or augment BMCsolutions. MarketZone Directproducts are available under BMClicense and support terms.

About BMC Software™BMC Software helps leading companies around the world put technology at the forefrontof business transformation, improving the delivery and consumption of digital services.From mainframe to cloud to mobile, BMC delivers innovative IT management solutionsthat have enabled more than 20,000 customers to leverage complex technology intoextraordinary business performance—increasing their agility and exceeding anythingthey previously thought possible. For more information about BMC Software, visit

www.bmc.com.

Bus ines s thrives when IT runs s marter,fas ter and s tronger. That’s why the mos tdemanding IT organizations in the worldrely on BMC Software acros s dis tributed,mainframe, virtual and cloudenvironments . Recognized as the leader inBus ines s Service Management, BMC offersa comprehens ive approach and unifiedplatform that helps IT organizations cutcos t , reduce ris k and drive bus ines sprofit . For the four fis cal quarters endedSeptember 30,2011, BMC revenue wasapproximately $2.2 billion.

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Documents

BMC ProactiveNet Performance Management - IBM DS6000, DS8000 … · BMC ProactiveNet Performance Management - IBM DS6000, DS8000 Series Storage Version 1.3.00 4 ... Setting Advanced