Embed Size (px)
Citation preview
blueapache.com
blueAPACHE
FMS are a mortgage processing BPO in ANZ, responsible from documentation to settlement and discharge for over 300,000 mortgages a year.
Time is of the essence for everything we do - IT is business critical. We rely on blueAPACHE to deliver our applications to over 350 internal users and thousands of business partners across Australia and New Zealand.
Their ITaaS has provided the platform for us to scale, from branch connectivity across Australia and New Zealand to the Managed Services providing support for our staff since 2004.
blueAPACHE has proven to be an essential partner for
our innovation and growth strategies.
Craig Carter Chief Information Officer
First Mortgage Services
““
Page 3
blueAPACHE
Founded in 1998, blueAPACHE are trusted to deliver business-critical IT services to some of Australia’s most successful organisations.
We match our genuine people with proven solutions, partnering closely with our clients to help them achieve their goals. While our clients’ needs continually change and evolve, our focus remains constant – to continuously adapt and provide the best outcomes for our clients.
Historically, technology required significant human and capital investment, lacked scalability, and could not easily adapt to change. Our new award-winning Converged emPOWER Services transform these traditional silos into a comprehensive unified solution delivered to businesses as a service when they need, as they need it.
This is true IT as a Service. This is blueAPACHE.
Wel
com
e
blueapache.com
blueAPACHE is a leading IT business solutions and services provider founded in Australia.
We specialise in delivering award-winning Technology and Communication Solutions as a Service that empower our clients to mitigate technology risk and focus on their core business objectives.
Com
pany
Sna
psho
t
Page 5
Strength in Partnership
From inception, blueAPACHE have been forging trusted partnerships with customers and vendors alike. Today blueAPACHE enjoys close partnerships with vendor partners including:
Company Summary
Company: Blue Apache Pty Ltd
Head Office: 383 Johnston St, Abbotsford Victoria Australia 3067
Founded: 1998
History of Growth
blueAPACHE have been recognised in the CRN Fast50 as one of the fastest growing IT companies in Australia each year since 2009. We are the only organisation with seven inclusions, and the only recipient of two All Star awards.
We have you covered
blueAPACHE provide services around the globe. A comprehensive field services network provides on the ground support throughout Australia, New Zealand, Asia and North America.
Revenue ($AU millions)
blueAPACHE Office Locations
blueAPACHE have dedicated offices located across the eastern sea board of Australia in Melbourne, Sydney and Brisbane. Our engineering team and primary service and support desk are located in Abbotsford, Melbourne.
Com
pany
Sna
psho
t
` Hewlett Packard Enterprise ` Microsoft ` Cisco ` Citrix
` VMWare ` Veeam ` Palo Alto Networks ` NextDC
blueapache.com
We have a reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. We achieve this by changing the way organisations access and use technology and communications.
How we Help
blueAPACHE are a technology and communications provider that is changing the way organisations access and use support, network, cloud, telecommunications, software and solutions, and consulting and procurement services.
Historically, implementing each of these technology silos required significant planning, capital expenditure and expensive specialist human resources, often making growth cost prohibitive.
blueAPACHE changes this by providing each of the technology silos as a single operational expenditure service.
We call this convergence.
Converged Technologies
Convergence is a global dynamic in which different (yet complimentary) technology and communications services are brought together as a single solution.
Accelerated world wide growth in converged technology has resulted in help desk services, security, network, cloud computing, unified communications, collaboration and mobility becoming integral components of converged solutions. blueAPACHE has the infrastructure, technology and expertise to deliver all of these.
Our management, reporting and analytic systems are fully integrated, enabling clients to access holistic data in a simple and easy to understand format.
How
we
help
Unique Accountability
At blueAPACHE, we thrive on accountability.
Since building our own cloud platform to industry leading standards in 2010, we are one of the few technology organisations that own their technology and communications services.
By owning the infrastructure and platforms, we have 100% level of influence over how they are managed and delivered. This enables us to be truly accountable.
Unlike resellers and aggregators of third party services, we can change everything and deliver anything. We don’t need to negotiate with different vendors or hidden third party suppliers, and are not bound by their service level agreements.
Being a single point of accountability removes the opportunity for different vendors to blame each other for issues. If there is a problem, we can fix it.
By owning the technology and platforms, we can be absolutely accountable for delivering your complete technology and communications solution, and mitigate traditional technology and communications headaches.
IT as a Service
blueAPACHE takes convergence one step further by integrating our six service pillars into a single converged service. This means organisations can quickly access as much of our converged IT as a Service - as they need, when they need it.
Page 7
By accessing technology and communications as a service, organisations can transition technology to a operational expenditure, paying only for what they use.
Capital expenditure can in turn, be used to growth or promotional activity to secure competitive advantage.
Business Agility
IT as a Service driving an accelerated the pace of change – enabling organisations to become more agile, dynamic and responsive.
They are proving not only to the efficient running of day-to-day operations, but also essential to the development and growth of organisations as they:
` Provide true scalability and elasticity as additional users can be added or removed quickly, easily and cost effectively.
` Remove the need for specialist head count.
` Proffer greater accountability and improved business continuity.
Specialist Resources
The integration of hardware platforms, infrastructure, communications, mobility and network means the skill sets required to understand, design and implement complete solutions have become wider and far more complex.
A deep level of expertise in networks, cloud, data and security, which underpin these technology segments; is critical in today’s fast paced and agile-driven world.
blueAPACHE have this expertise. We have a deep understanding of each technology segment and its importance in the technology stack. We have been specialising in this for over 16 years.
We have the technical skills and know-how to ensure that these solutions can be applied to deliver tangible benefits – in areas such as business continuity, scalability and agility, security and compliance – and subsequently deliver the technology and communications solutions you need to achieve your business goals.
How
we
help
blueapache.com
Founded on over 18 years of engineering experience, blueAPACHE has an extensive portfolio of technology services that help our clients improve business efficiency, increase agility and drive innovation.
Serv
ice
Port
folio
Page 9
Managed Services and Support
Managed Services and Support delivers instant expertise, technology, processes
and support. We minimise your in-house resource requirements, allowing you to improve operations, reduce costs, minimise risk and focus on core business.
ITIL certified, our support team ensures your technology is proactively managed at a predictable cost, to meet the challenges of the constantly evolving IT landscape.
Internet and Private Network
Built for business, the emPOWER Network provides your organisation with Internet and
Private connectivity that features:
` National Terrestrial and Fixed Wireless network. ` State of the art multi-service network on a fibre
optic backbone. ` An advanced MPLS core with built-in redundancy. ` International transits including Southern Cross,
PPC-1, SEA-ME-WE3.
Software and Solutions
The blueAPACHE Software and Solutions practice works closely with our customers
and partners to bring innovative applications to market. Understanding it is the application that is critical to business, our software and solutions team ensure development is optimised for environment , whilst working to help our customers gain a competitive advantage. Our software includes:
` emPOWER Proof ` Hosted MailMarshal
` Hosted Exchange
Consulting and Procurement
blueAPACHE Consulting and Procurement utilises project delivery, technical expertise,
high level partnerships with tier-one vendors, robust analysis and design capability to implement customised business technology solutions.
Our fully certified team of consultants, architects, engineers and project managers work within compliant industry-recognised frameworks to integrate, transition, upgrade and migrate your technologies and solutions.
Hybrid and Private Cloud
Hybrid and Private Cloud is built on a world-class service provider platform that delivers ‘five nines’ availability. Driven by performance and agility, the emPOWER Cloud is located in three core geographically diverse data centres along Australia’s eastern seaboard. blueAPACHE’s cloud services include:
` IaaS / PaaS / SaaS / DRaaS ` Hosted DR ` SAN/iQ DR ` Hosted Desktop
Telephony and Collaboration
blueAPACHE’s Telephony and Collaboration solution connects your people through
real time collaboration and presence with applications including:
` Unified telephony ` Video conferencing ` Chat / Instant Messaging ` Presence and Mobility ` Contact Centre Management ` SIP Gateway ` Hosted IPFX
Consulting andProcurement
Software andSolutions
Telephony andCollaboration
Hybrid andPrivate Cloud
Internet andPrivate Network
Managed Servicesand Support
Serv
ice
Port
folio
blueapache.com
blueAPACHE’s converged model delivers a blueprint for organisations to bring technologies together, accelerating and optimising the provisioning of IT as a Service.
Converged Technologies
blueAPACHE’s converged model results in a unified IT as a Service that enables clients to leverage our six technology pillars to their business advantage - when and as needed. This enables our clients to focus on their business goals, invest resources into innovation and have the IT scalability to cost effectively grow their business.
Our Converged emPOWER Services are underpinned by our end-to-end IT management platform. It offers a single point of accountability of technology and communication operations.
Converged services also adds greater predictability that can greatly reduce cost, downtime, and execution time. Our strategic reporting and analytics provides valuable technology, communications and business intelligence presented in a simple format that enables clients to make
faster and more appropriate business decisions.
Con
verg
ed S
ervi
ces
mea
n So
lutio
ns
Page 11
Software andSolutions
Telephony andCollaboration
Managed Servicesand Support
Internet andPrivate Network
Hybrid andPrivate Cloud
In terms of minimising risk, we have definitely done that by engaging blueAPACHE. The more people who know our systems the better, so having them is like having a safeguard in that sense. If our on-site analyst is sick, there is always someone else that we can call on.
Leanne TutinExecutive Manager Client Relations and Infrastructure
Banyule Community Health
“
“
Con
verg
ed S
ervi
ces
mea
n So
lutio
ns
Business Outcomes
The adoption of Converged IT Services immediately aligns your technology to support your business aspirations. This enables you to:
` Access all of your applications all of the time, wherever you are, on any device.
` Transition CapEx technology investment to OpEx by adopting a pay-as-you-use model for servers, storage and software licensing.
` Secure a single point of contact to man age your server infra struc ture, network, cloud, telephony and service needs.
` Unlimited calls to qualified (and local) support teams that can resolve issues immediately.
` Mitigate growth, continuity, security, disaster and financial risks.
` Leverage speed and technology agility as a competitive advantage.
Convergence Maturity
Our technical excellence is at the heart of our entire IT as a Service portfolio, delivering the most comprehensive suite of converged technology and communications services available.
The difference with blueAPACHE’s Converged emPOWER Services is that we have been leading this charge and delivering on convergence for many years. We didn’t build this overnight. It has taken years and tight alignment of our technology investments to deliver this type of value.
The maturity of our Converged emPOWER Services results in efficiencies today with investment protection for tomorrow - balancing cost reduction with risk manage-ment and IT agility to ultimately enable better alignment between business and IT ob jectives.
blueapache.com
We take a business approach, with a focus on compliance, strategy, availability (up-time) and best practice. Whether you are looking for a solution to compliment your existing technology staff or a fully outsourced solution, blueAPACHE has the solution.
Man
aged
Ser
vice
s an
d Su
ppor
t
A Unique Approach
We’ve developed emPOWER Managed Services to seamlessly integrate with your business, extending your resource pool to include the entire blueAPACHE team to ensure you reap the benefits, from the quarterly strategic review meetings assessing existing business requirements to our world class ITIL compliant service desk.
Global Coverage
Extending beyond our Australian eastern sea board offices, blueAPACHE has established a highly skilled partner network delivering global coverage for all facets of the emPOWER Managed Services Solution.
Organisations rely heavily on their information systems but, as these systems become more complex and organisations become geographically more distributed, gaps in existing communications and technology arrangements become more prevalent.
Our Network Operations Centre (NOC), located in Melbourne, enables us to monitor network traffic, backup and recovery systems, provide real-time remote assistance to end users and pro-actively monitor systems to ensure consistent reliability and availability.
Tailored to Your Needs
The emPOWER Managed Services offering has seven core services, which deliver an end-to-end solution when combined.
Each emPOWER Managed Service solution is tailored to meet your distinct business requirements. You can use as many or as few of the modules as you need, enabling you to only pay for what you use.
The modules are:
` Local Help Desk Services ` Network Management ` Desktop Management ` Server Management ` Security Management ` Disaster Recovery Management ` Mobility Management
Each of these can be enhanced to further refined to meet your specific requirements.
Page 13
Capability
Our team of technical account managers, and service desk staff are renowned for their business centric approach to technology. Coupled with our continuous professional development programs, blueAPACHE has one of the best technical services teams in the country.
SecurityManagement
DisasterManagement
NetworkManagement
DesktopManagement
Help DeskManagement
ServerManagement
ProactiveManagement
System ManagementReporting / Analytics
MobilityManagement
Experience
blueAPACHE has provided outsourced IT solutions for over 12 years. We pioneered the delivery of Managed IT Services to the mid-market with emPOWER, a proven platform that today supports thousands of users and servers across 4 continents.
Our portfolio of blue-chip customers and the strength of our vendor partnerships reflect the quality of services we
continue to deliver.
Man
aged
Ser
vice
s an
d Su
ppor
t
blueapache.com
blueAPACHE specialises in providing flexible and reliable connectivity through a network that spans Australia and New Zealand with a high-speed fibre optic network and incorporates data centres in major capital cities.
Reliable Networks with built-in Redundancy
The emPOWER Network delivers businesses a stable, secure and fully managed data communications network that provides the ideal foundation for our customers’ journey into the emPOWER Cloud. We own and operate our own fully-meshed Cisco MPLS core allowing us to provide dedicated, reliable and secure inter-office networks throughout Australia.
The emPOWER network has been designed and built based on our rich history of understanding our clients requirements. It includes carrier redundant transmission paths, full hardware redundancy at all of our points of presence and multiple data centre locations.
Private Networks
Our emPOWER Network MPLS VPN (Virtual Private Network) offers business a simple and secure solution to deliver a private network between one or more locations (offices, shops, warehouses etc).
This enables you to send email, share files, domain authentication, make voip phone calls, operate point of sale equipment on one single, secure private network for your entire business. Regardless if you have two or twenty locations, we can leverage our technology investments to quickly and easily create private networks for your business, branches and sites.
Inte
rnet
and
Priv
ate
Net
wor
k
International Reach
blueAPACHE is continually interconnecting the emPOWER Network MPLS core into international markets to meet the needs of our global clients. The emPOWER Network leverages the Southern Cross cable system to deliver terrestrial services throughout New Zealand and SEA-ME-WE 3 for services in Singapore.
Flexible Connectivity
We can connect multiple network technologies together to provide you with a seamless, secure network including ‘fit for purpose’ access technologies and terrestrial and wireless solutions for true diversity.
Given the diversity of communications infrastructure available in Australia, some locations may be able to get fibre whilst others Ethernet and others wireless. We can put all of these network technologies together to provide a single secure network.
We can provide the MPLS Cloud service using any combination of Ethernet (Fibre, EoC/Midband), Broadband DSL, HSDPA (3G Wireless) and Wimax (Fixed Wireless).
Page 15
OUR NETWORK
` Direct emPOWER Cloud Connectivity.
` Advanced Features – MPLS Enabled, Q-in-Q.
` Cisco carrier-class infrastructure across network.
` ‘On-Net’ data centre Points of Presence across Australia.
Inte
rnet
and
Priv
ate
Net
wor
k
` International Sub-Sea IP Transits to New Zealand and Singapore.
` Monitoring all connections involved in the network 24 x 7 x 365.
blueapache.com
Hyb
rid a
nd P
rivat
e C
loud
blueAPACHE offers a flexible, secure and reliable way to quickly and easily leverage Private and Hybrid Cloud technology to your business advantage.
MobileHome
Branch
System Management
OverseasHead Office
Reporting / Analytics Cloud
Network
Secure Access
PaaS IaaS SaaS DRaaSUCaaS
Platform as a Service
Infrastructureas a Service
Softwareas a Service
Communicationsas a Service
Disaster Recovery as a Service
On PremiseServers
Page 17
Cloud Infrastructure
The blueAPACHE emPOWER Cloud is built on a world-class service provider platform. From our diverse Tier 3 datacentre partners to our fully meshed MPLS core network, blueAPACHE have built the emPOWER Cloud platform to deliver five nines availability with scale and performance at front of mind.
Our cloud infrastructure resides in three geographically diverse datacentres located on Australia’s Eastern Sea-board.
Driving Value
Our cloud solution features secure servers underpinned by enterprise-grade infrastructure, multiple operating systems and a range of business-ready applications, private networks and security solutions. Built on world-class infrastructure and a fully integrated and secure IP network, we can help you match your technology to business goals and budgets.
Research into the adoption of cloud computing services by Australian businesses shows that the key reason most businesses start down this path because they considered it more cost efficient for a particular need or problem, especially for:
` Utilisation of a particular and important enterprise application needed by the business;
` The need to improve capacity utilisation with servers and computer storage consolidated around fewer, larger facilities and with some applications virtualised; or
` The desire to move servers and computing into professionally managed and setup facilities.
Improved Return on Investment
The cost effectiveness of utilising cloud computing in these situations came not just from the avoidance of capital costs, but also from:
` Lower ongoing costs through lower support and maintenance needs;
` Regular enhancements and upgrades of applications and equipment at no additional costs;
` Better equipment utilisation (pay for what you use); and
` Better, more productive use of IT staff.
Unexpected Benefits
While cost effectiveness was the initial reason for introducing cloud services, many businesses who have moved past this initial stage now state that other reasons are equally or even more important.
They have discovered a host of benefits that weren’t clearly foreseen in the initial decision making, including vastly improved agility through:
` Simple access to a single data footprint from anywhere a web connection is available;
` Scalability to match availability with business growth, reduction or change;
` The agility to quickly and simply provide for new offices, staff changes, new projects, etc as well as respond more quickly to changing customer requirements or try new services quickly and simply; and
` Elasticity to cope with big fluctuations in activities such as customer service whilst maintaining service levels and customer satisfaction or to enable short term, large scale activities like particular sales promotions.
Very few organisations have the luxury of being able to afford subject matter
experts who have the requisite skill set and experience levels required to support
the ICT infrastructure that a large, diverse workforce requires. blueAPACHE are
one of those few.
“
“
Hyb
rid a
nd P
rivat
e C
loud
Louise SegafredoICT Manager
Melbourne City Mission
blueapache.com
blueAPACHE Telephony and Collaboration is a reliable, high-performing and cost-effective solution for your voice and collaboration requirements.
Whether you require an on-premise, mobile, managed, hosted or hybrid solution, we have the depth and breadth of products to meet your needs and transform the way you do business.
Tele
phon
y an
d C
olla
bora
tion
emPOWER Voice and Collaboration
blueAPACHE emPOWER Voice and Collaboration is a complete telephony, collaboration and call centre management solution available as a service that reduces the capital investment normally attributed to telephony systems.
Leveraging the emPOWER Cloud for platform delivery and the emPOWER Voice SIP Gateway, blueAPACHE are able to deliver best-in-class hosted voice solution.
Unified Communications
Unified Communications (UC) refers to the integration of real-time communication services such as instant messaging, presence, telephony and call control (including IP telephony), and audio and video conferencing, as well as unified messaging (voicemail, email, SMS, fax) into a single user interface.
Consolidating business interactions eliminates unnecessary costs associated with working in a fragmented environment. Real time and cost effective collaboration is paramount in today’s business world, and is changing how
individuals, groups and organisations conduct business.
Page 19
Hosted Voice and Collaboration
The blueAPACHE emPOWER Hosted Voice and Collaboration is an integrated IP telephony solution for small to medium businesses which provides functionality historically only available to large organisations.
Designed to operate in the emPOWER Cloud, emPOWER Hosted Voice and Collaboration includes an integrated suite of applications which provide increased productivity for your organisation and increase service levels to your customers.
Being an integrated solution, emPOWER Hosted Voice and Collaboration is very simple to manage for administrators. Key features include:
` Making And Receiving Calls ` Presence ` Mobility ` Unified Messaging ` Collaboration ` Video Conferencing ` Smart Search ` Flexi-working / Telecommuting ` Hot Desking ` Intelligent Voicemail ` Operator Console ` Call Recording
A fully customised, hosted solution gives you access to the latest features and functions for a fixed monthly fee, so you’ll never have to pay for an expensive hardware upgrade. It’s technology that supports your business without being the focus of it.
Carrier Lines
Carrier Lines (also known as SIP Trunks or Business Trunks) connect your existing Private Branch eXchange (PBX) or IP enabled PBX (IP PBX) to the emPOWER network, replacing your costly legacy PSTN/ISDN links.
emPOWER Carrier Lines are the ideal solution for any business wishing to eliminate the costs of PSTN/ISDN line rental. Unlike PSTN/ISDN, it gives you total flexibility to scale up or down the number of lines connected to your PBX at any time, with minimal cost and hassle.
Our Carrier Lines are available from 1 line to 1000 lines and can be adjusted quickly to meet your business needs.
TelephonyCollaboration
Mobility ManagementPresenceChat
Reporting / Analytics Cloud System Management
MobileHome
Branch OverseasHead Office
Tele
phon
y an
d C
olla
bora
tion
blueapache.com
blueAPACHE’s innovative software solutions are designed to meet the complex needs of our clients. In addition to ‘off the shelf’ software from the world’s leading vendors, we also develop and customise software solutions that streamline operations, automate work flows and integrate seamlessly with your existing software investments. So
ftw
are
and
Solu
tions
emPOWER Proof
emPOWER Proof is a prime example of the software blueAPACHE develops. It provides freight operators, service businesses and distribution businesses with an immediate, low cost solution in mobile information management. From a small operator to large enterprises, emPOWER Proof is a highly valuable tool for all delivery, transport and service businesses.
To improve reporting, logistics management and job tracking, we have designed a simple to use system that eliminates the need for expensive rugged delivery devices and provides extensive features and benefits that have never been available in a single independent package. We
call it emPOWER Proof.
Page 21
emPOWER Proof Features
emPOWER Proof allows complete control of the process through the touch of a smart phone. Our system provides the following leading edge key features:
` No special hardware is needed – the emPOWER Proof solution works on iPhones and Android smart phones.
` All data can be entered manually or can be electronically integrated with existing systems.
` Bar code scanning capacity – for saving time and improve accuracy.
` Job log entries such as arrive at site, hand unload duration and other events to assist revenue capture.
` Record delivery issues – such as wrong address or damaged goods.
` Records asset movements – such as pallets, display equipment, etc.
` Provides a user log for recording – full activity from start to finish of the workday, including all arrivals and departures from sites.
` All log entries include GPS location along with date and time stamped verification.
` Photo capture – to provide additional reference and as proof of condition of goods.
` Digital Proof – receivers signature embedded with receiver name, job details, time and GPS location.
The emPOWER Proof solution instantly makes redundant the current range of expensive and bulky hand held delivery devices. Utilising low-cost and easily accessible smart phone (iPhone and Android) devices, emPOWER Proof removes traditional cost barriers.
Proof of Delivery (POD) Model
Proof that the delivery has been completed has never been easier. There are three components in collection of proof of delivery data:
` Capture the name of the person receiving the goods.
` Capture signatures to create the Digital Proof which is embedded with the job number, the job receiver, the contents, the GPS coordinates and the date and time.
` Capture photograph proof of the job. emPOWER Proof allows for multiple photos to be captured and linked to the proof of delivery.
The proof of delivery is tagged with the GPS coordinates along with the date and time to provide accurate data on each job.
A key strength of the emPOWER Proof system is the ability to work as a powerful addition to your existing software and solutions.
Without exception any company that needs proof of delivery will find that the emPOWER Proof system will
save time and increase productivity over their current proof of delivery process.
emPOWER Software Benefits
By leveraging the emPOWER Cloud platform, Proof offers clients a huge array of business benefits including:
` Lower costs - Pay per user per month (including short term and seasonal employees). There is no need to buy licenses.
` Bring Your Own Device - Staff and contractors can use the software on their own iPhone and Android phone devices. No need for expensive devices sitting in the storeroom waiting for peak times.
` Always available - emPOWER Cloud software has 99.999% uptime.
` Speed to market - Clients can be up and going within a day. New staff and contractors can be up and running in minutes.
Soft
war
e an
d So
lutio
ns
blueapache.com
Project Management
blueAPACHE have adopted the PRINCE2 framework for project management.
PRINCE2 is a process-based approach for project management, providing an easily tailored and scalable project management methodology for the management of all types of projects. The framework is the defacto standard for project management in Australia, and is practised worldwide. The PRINCE2 framework provides:
` Regular reviews of progress against plan ` Ongoing alignment to the business justification ` Flexible decision points ` The involvement of management and stakeholders
at the right time and place during the project ` Good communication channels between the
project, project management, and the organisation
IT Service Management
ITIL is the most widely accepted IT service management methodology in the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally. blueAPACHE have adopted this framework for service delivery and have certified staff members across the organisation.
ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate change, transformation and growth.
Con
sulti
ng a
nd P
rocu
rem
ent
Whatever IT business skills or technical expertise you require to efficiently carry out your project (or improve your operational efficiency); blueAPACHE has the specialist resources available.
Consulting Services
Many companies prefer a consultative and partnering approach in meeting their specialist communications and technology resourcing needs. We have already worked through these challenges with some of their key clients and introduced a different supply model, bringing flexibility, pro-activity and genuine buy-in and commitment to the process from both parties.
We recognise the importance of selecting the right team for the task in hand, not who just happens to be available at the time.
Our extensive resource pool includes Project Managers, Team Leaders, Business Analysts, Architecture Experts, and Test Managers to help complete and launch your projects on time and to budget.
Industry Certifications
Our reputation for technical excellence has been cemented through our continued investment in the professional development of our staff. blueAPACHE staff carry a significant number of vendor certifications including:
` VMware - VCP, VTSP ` Microsoft - MCP, MTSP ` Citrix - CCA, CCSP ` HP - ExpertOne - ATP/ASE ` Cisco - CCNA, CCDA, CCNP ` RSA - Security ` Palo Alto - Security ` Symantec - Security
Page 23
blueAPACHE are one of a select group of HP Premier Business Partners in Australia. HP ExpertONE certified, we have specialist engineers covering HP Enterprise Servers, Storage and Networking.
blueAPACHE has partnered with Cisco, the market leading network, security and unified communications vendor, since inception. We have networking solutions from branch office to core service provider.
Citrix Systems are the pioneers in application virtualisation. We have been working with Citrix for over 10 years providing application delivery solutions built on Citrix technologies.
blueAPACHE’s partnership with VMWare reflects the strength of our commercial and technical capabilities across the VMWare product suite.
We have been partnered with Microsoft since inception. Our partnership with Microsoft spans, mid-market, server and hosted solutions.
Key Procurement Partners
IT Procurement is a key service offered by blueAPACHE. We provide a team of specialised staff who focus on the procurement and efficient delivery of IT products at competitive rates.
Procurement Services
Our extensive experience and buying power means clients can quickly and easily access equipment configured to their needs at affordable pricing without managing multiple vendors.
From enterprise customers to small business, we offer a mix of online and personal services backed by our technical services team to ensure that you purchase the most appropriate product for your needs.
blueAPACHE is able to assist you in your procurement of:
` Computer Hardware ` Software ` Peripherals ` Networking Equipment ` Printing Equipment ` Consumables
Our commitment to independence, coupled with our buying power with the world’s best suppliers is a rare combination in the Australian marketplace.
This means we can recommend technologies that are the best for your needs, right for your business and reflect your budget considerations by being highly price competitive.
Con
sulti
ng a
nd P
rocu
rem
ent
blueapache.com
Key Contacts
Sales e [email protected] p 1800 248 749 p +61 3 8696 9369 (International) f 1300 13 55 49
Support e [email protected] p 1800 248 749 p +61 3 8696 9369 (International) f 1300 13 55 49
Office Locations
Melbourne 383 Johnston Street Abbotsford VIC 3067
Sydney Suite 2.29, 100 Collins Street Alexandria NSW 2015
Brisbane Level 1, 90 Arthur Street Fortitude Valley QLD 4006
Con
tact
s
blueAPACHE
© blueAPACHE 2014
