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Service Blue print
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Gets interested and call the waitress
Blueprint
Customer Actions
Onstage Contact Employee action2 Employee
2 Employee
Personas de Subachoke o Canastas
2 Employee
kitchen
seedlings
Support processes
Backstage Contact Employee action
Line of interaction
Line of Visibility
Line of internal Interaction
Waiting
Gets interested and call the waitress
The weitress getthe clients name and ask him to ask for his plant at the end of the meal
The weitress getthe clients name and ask him to ask for his plant at the end of the meal
The weitress getthe clients name and ask him to ask for his plant at the end of the meal
the Client Choosesthe plant he wants
WaitingWaiting Waiting
Enters the room
Enters the room
entering therestaurant
recyclable pots for the seedlings, anda place to put the seedlings
recyclable pots for the seedlings, anda visible and illumi-nated place to put the seedlings
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seeking for available seats
Attend othercostumers
Preparing 50Lunches
Equipment, cooking Pots,stove, etc. ..
Equipment, cooking Pots,stove, etc. ..
Food Producer Brings Food
Transport
watering the Seedlings
Farm
pots, and seedlingswith the stamp must be taken to the restaurant together with the other products
Transportation Vehicle
Attend other costumers
Attend other costumers
Inform the new order to the other waitress
Recieve the dish
Attend the order Serve the dish Recieving the money
Order food Recieve his order Eating Terminar de ComerPay in the cash register
Get out of the restaurant
Point out the free table for the client
Waitress approaches the person
The weitress getthe clients name and ask him to ask for his plant at the end of the meal
Seek for availableseats
Attend other Costumers
ask the persons that already �nish eating their dish to give their seats to the other costumers
seek for availableseats
Attend other costumers
ask the persons that already �nish eating their dish to give their seats to the other costumers
ask the persons that already �nish eating their dish to give their seats to the other costumers
Keeping the food worm
put the dishes together
send the dish to the correspon-ding costumers
Arm the dishes together
keeping the food worm
Chek the web page and aswer the questions every week
Arm the dishes together
Pots as comunica-tion instrument
Pots as comunica-tion instrument
the farmers musthave all the utileryso the can send theseedling with the stamp and the pots.
Pictures in the walls
Information andinstructions in theweb page
Magazine with recipes for the seedlings
Pots as comunica-tion instrument
Pictures in the walls
Information andinstructions in theweb page
the Client Choosesthe plant he wants
Recieve the Seedliing
Entering the web page
Give the seedling to the client.Point out the web page where are the instructions for its care.
ask the persons that already �nish eating their dish to give their seats to the other costumers
Pots as comunica-tion instrument
Web pagewith all theinformation
Equipment, cooking Pots,stove, etc. ..
12:00 AmWaiting hall Waiting
hallTables Tables Tables Tables Tables Tables