Embed Size (px)
Citation preview
Welcome Senior CCs
Loralyn Cropper
Senior Community Counselor
MarkeTeam Leader
Wilton and Weston, CT
203-280-3446
Trusting Our Experience
Decisions made very quickly can be every bit as good as decisions made cautiously and deliberately.
Do you use your experience as a selling tool?
Review how to trust your intuition when interviewing families and helping a family match.
How to offer your experience as an advantage when speaking to new families and attracting new ones!
Your experiences as a “selling tool.”
Listening to our Powerful
“On Board” computers
“Thin slicing refers to the ability of our unconscious to find patters in situations and behavior based on very narrow slices of experiences.” (p. 23)
Theory of “Thin Slicing”: Make sophisticated judgements in complex situations in a short amount of time.
Loralyn CropperSenior Community Counselor | Wilton & Weston CTMarketTeam Leader | Au Pair in Americat: 203.280.3446e: [email protected] my blog: http://blogs.aupairinamerica.com/midfairfieldcounty/
Huge Database at our fingertips!
What makes us SO GOOD at what we do!
But do we let our new customers know?
Loralyn CropperSenior Community Counselor | Wilton & Weston CTMarketTeam Leader | Au Pair in Americat: 203.280.3446e: [email protected] my blog: http://blogs.aupairinamerica.com/midfairfieldcounty/
What exactly is our inventory?
Formula:
#of yrs x Avg. # of families=number of matches
Ex: 5 yrs x 25 families = 100 matches
Help with matching:
#of yrs x Avg. # of families x 5=number of applications
Loralyn CropperSenior Community Counselor | Wilton & Weston CTMarketTeam Leader | Au Pair in Americat: 203.280.3446e: [email protected] my blog: http://blogs.aupairinamerica.com/midfairfieldcounty/
Experience is a our gift!
“Snap judgements are, first of all, enormously quick and they rely on the thinnest slice of experience.” (p. 50)
Numerous years have built a database in our unconscious.
“I can help you with every aspect of the process, from matching, to the ups and downs of the program”
Experience is an advantage!
“The gift of training and expertise-the ability to extract an ENORMOUS amount of information in the thinnest slice of experience” (p.241)
Trusting yourself & Let the office know
• Trust your instincts because if you get a “feeling” that a family isn’t right, it is important to listen to it.
• Important to speak to your Program Manager if you “get a feeling”.
• Prefer future ambassdors of the program….wrong people can really make things messy for yourself.
Caution….how our “snap decisions can go awry…
Amadou Diallou and Seven Seconds in the Bronx..
Don’t go on “automatic pilot”..BUT
GO back to basics…listen to the customer (80/20 rule).
Balancing our “on board computer of information” with listening…
Remember it maybe be the first time for a family to have live in childcare….
Our challenge: balance listening with our expertise
“Every moment, every -“Blink” -is composed of discrete moving parts (verbal, non verbal cues) that offers an opportunity for invention and understanding.” (p. 241)
Hope you can now present YOUR advantage to NEW customers!
