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Blackboard: A Comparison of Faculty and Student
PerspectivesPatricia A. Suess, Ph.D.
Jyoti Pande, Ph.D.
Abby Deshane
Dorrine Bergjans
Irina Shirer
St. Louis Community College
A Comparison of Faculty and Student Perspectives
2
Objectives of the Session
• To share our findings of two surveys of Blackboard use, specially as a tool of teaching and learning
• To share implications and lessons learned for faculty, trainers and IT professionals
• Share best practices within this group
A Comparison of Faculty and Student Perspectives
3
St. Louis Community College Profile
St. Louis Community College is the largest community college district in Missouri and one of the largest in the United States.
Fall 2007 -- 24,567 college credit students. Continuing education enrollments bring the total number of students served to approximately 65,000 per semester. Faculty: 420 full-time, 1,227 part-time.
STLCC offers 11 college-transfer options and more than 90 career programs in the areas of art and design, business, civil and community service, engineering and technology, health and office professions; we also offer continuing education, developmental, and business/industrial training programs.
Following a visit in January 2008 by the Higher Learning Commission, the college was granted continued accreditation until the year 2018.
A Comparison of Faculty and Student Perspectives
4
St. Louis Community College Profile
• STLCC provides access to our programs with four main campuses strategically located throughout the St. Louis Metropolitan area, from the very north in Ferguson at the Florissant Valley location, to the city's central corridor at Forest Park, to the southwest area of the county at the Meramec campus, to the bourgeoning West County area at our new Wildwood campus which opened in August 2007.
• The college also operates three education centers throughout the service area and offers courses and programs at numerous area high schools, community centers, libraries, churches, hospitals and museums.
A Comparison of Faculty and Student Perspectives
5
St. Louis Community College Profile: Locations
FV MC
FP WW
A Comparison of Faculty and Student Perspectives
6
Background and Survey Implementation
• The College Instructional Delivery and Technology Advisory Group (CIDTAG), a district-wide group of faculty, technical staff and instructional designers was formed in December 2006; sponsored by the Vice-Chancellor of Technology.
• The College adopted Blackboard in the year 2000 and a survey of end-user needs and recommendations for future services was necessary.
• Surveys were conducted using the survey tool “Student Voice” licensed by the college.
A Comparison of Faculty and Student Perspectives
7
Survey Implementation
• In Fall 2007 separate surveys were administered to all STLCC full-time and part-time faculty and students.
• Faculty survey was sent via college email and student survey was inserted in all Blackboard courses.
• There were 324 faculty respondents (19.7% return) and 1,752 student respondents (7.1% return*).
A Comparison of Faculty and Student Perspectives
8
Demographics Comparison
Student Survey Faculty Survey
Response Rates
Response Rate by Location
0%
5%
10%
15%
20%
FV FP MC WW
Campus/Location
% E
nro
llm
en
t
Response Rate by Location
0%20%40%60%80%
100%
FV FP MC WW
Campus/Location
% E
mp
loy
me
nt
A Comparison of Faculty and Student Perspectives
9
Demographics Comparison
Student Survey Faculty Survey
Distribution of RespondentsAcross Locations
Q4: I teach at the following locations:
0%10%20%30%40%50%
FV FP MC WW
Campus/Location
% R
es
po
nd
en
ts
Q1: Where do you attend classes?
0%10%20%30%40%50%
FV FP MC WW
Campus/Location
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
10
Demographics Comparison
Student Survey Faculty Survey
Classification of Respondents
Q2: Which best describes you?
0%
20%40%
60%
Full-time Student Part-Time Student
Student Classfication (FT = 12 or more credit hours)
% R
es
po
nd
en
ts
Q2: I am employed as a:
0%
20%
40%
60%
Full-time Faculty Part-time Faculty
Faculty Classfication
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
11
Faculty Demographics
Q1: I have been teaching at SLCC for:
0%10%20%30%40%50%60%
Less
than
one
year
1 to
2 ye
ars
3 to
5 ye
ars
Over 5
years
Years of Employment
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
12
Faculty DemographicsQ3: My appointment is in the following
department:
0%5%
10%15%20%25%30%35%
Accou
nting
/Bus
iness
/Eco
n.
Art/Arc
hitec
ture
/Des
ign
Comm./E
nglis
h/For
eign L
ang.
Educa
tion/C
hild
Care
Funer
al Ser
vices
Health
Care/
Diagno
stics
/The
rapy
Hospit
ality/
Culina
ry A
rts
Human
ities/H
RM/S
oc./P
sych
IS/IT
Law/C
rim.Ju
stice
/Poli
.Sci.
/Hist
.
Math
/Scie
nce/
Engine
ering
/Tec
h.
Nursin
g
Physic
al Edu
catio
nOth
er
Program/Department
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
13
Faculty Demographics
Q5: I have been a Blackboard user for:
0%
20%
40%
60%
Years of Blackboard Use
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
14
Student Demographics
Q3: Which of the following is your primary educational goal at SLCC?
0%10%20%30%40%
AA + tr
ansfe
r
AA + w
ork
Certifica
te +
wor
k
Course
s + tr
ansfe
r
Course
s + w
ork
Perso
nal in
tere
st
Educational Goal
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
15
Student DemographicsQ4: What is your major area of study?
0%
5%
10%
15%
20%
Accou
nting
/Bus
iness
/Eco
n.
Art/Arc
hitec
ture
/Des
ign
Comm./E
nglis
h/For
eign
Lang
.
Educa
tion/
Child
Care
Funer
al S
ervic
es
Gener
al Ed/
Gen
eral
Tran
sfer
Health
Care/
Diagno
stics
/The
...
Hospit
ality/
Culina
ry A
rts
Human
ities/H
RM/S
oc./P
sych
IS/IT
Law/C
rim.Ju
stice
/Pol
i.Sci.
/Hist
.
Math
/Scie
nce/
Engine
ering
/T...
Nursin
g
Other
Program/Area of Study
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
16
Blackboard Comparison
Student Survey Faculty SurveyType of Course
Q9: Which type(s) of class(es) have you taken that use(s) Blackboard?
0%20%40%60%80%
100%
Type of Class
% R
es
po
nd
en
ts
Q6: I use Blackboard to teach the following type(s) of course:
0%20%40%60%80%
100%
Type of Class
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
17
Blackboard Uses
Faculty Survey
Q7: I use Blackboard content areas to post:
0%
20%
40%
60%
80%
100%
Syllab
i
Lectu
re n
otes
Publis
her's
mate
rials
Assig
nment
s
Exter
nal li
nks
Oth
er - A
nnou
ncem
ents
Oth
er - Q
uizze
s/Tests
Oth
er - H
andou
ts
Oth
er - G
rade
s
Oth
er - M
isc.
Content Areas
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
18
Blackboard UsesQ8: I use Blackboard to communicate with my students
via:
0%
20%
40%
60%
80%
100%
Annou
ncem
ents
Calend
ar
Staff
Info
rmat
ion
Digita
l dro
pbox
I do
not u
se th
ese
tools
Communication Tools
% R
esp
on
den
ts
Faculty Survey
A Comparison of Faculty and Student Perspectives
19
Blackboard UsesQ9: I use Blackboard to increase collaborative learning
via:
0%
20%
40%
60%
Discus
sion
board
Gro
ups
Jour
nals
Virtua
l Chat
Oth
er
I do
not u
se th
ese
tools
Collaborative Learning Tools
% R
es
po
nd
en
ts
Faculty Survey
A Comparison of Faculty and Student Perspectives
20
Blackboard UsesQ10: I use Blackboard to assess and communicate
student progress via:
0%
20%
40%
60%
80%
Tests
and
quizz
es
Surve
ys
Assign
men
ts
Gradin
gOth
er
I do
not u
se th
ese
tools
Assessment Tools
% R
es
po
nd
en
ts
Faculty Survey
A Comparison of Faculty and Student Perspectives
21
Blackboard Uses
Student Survey
Q11: For which of the following reasons do you use Blackboard?
0%
20%
40%
60%
80%
100%
Downl
oad d
ocum
ents
Send
e-m
ail
Discus
sion
board
Take a
test/
quiz
Check
gra
des
Gro
up w
ork
Virtua
l cha
t
Jour
nal
Oth
er - A
nnou
ncem
ents
Oth
er - A
ssig
nment
s
Oth
er - M
isc.
Tasks
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
22
Tools Other than Blackboard
Faculty Survey
Q11: I currently use these additional teaching/course design tools:
0%
20%
40%
60%
80%
Other Tools Used
% R
es
po
nd
en
ts
Q12: I would be most interested in learning about:
0%
20%
40%
60%
80%
Other Tools of Interest
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
23
Blackboard Tools Satisfaction
Faculty Survey
Q14: I would like to see the following tools/services included or improved:
0%
20%
40%
60%
Improvements Desired
% R
es
po
nd
en
ts
Q13: I would rate my overall satisfaction with the tools available in Blackboard as:
0%
20%
40%
60%
Level of Satisfaction
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
24
Blackboard Training
Faculty Survey
Q16: I have used the following types of Blackboard training:
0%10%20%30%40%50%60%70%80%
Type of Training
% R
es
po
nd
en
ts
Q19: I prefer Blackboard training via:
0%
10%
20%
30%
40%
50%
Classr
oom
Online
tuto
rials
One-o
n-on
e
Other
Training Preferences
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
25
Blackboard Comparison
Student Survey Faculty Survey
Issues with Blackboard
Q12: Which of the following types of problems have you had when using Blackboard?
0%
10%
20%
30%
40%
50%
Problems
% R
es
po
nd
en
ts
Q15: The issues I would like to see addressed are:
0%
10%
20%
30%
40%
50%
Problems
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
26
Blackboard Comparison
Student Survey Faculty Survey
Assistance with Blackboard
Q13: Whom do you contact when you have Blackboard problems?
0%10%20%30%40%50%60%70%
Contact
% R
es
po
nd
en
ts
Q18: When I need assistance with Blackboard issues, I turn to:
0%
10%20%
30%40%
50%60%
70%
Contact
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
27
Student Blackboard UseQ10: How did you learn to use Blackboard?
0%10%20%30%40%50%60%70%
My i
nstru
ctor
Classm
ate
Traini
ng on
cam
pus
Onli
ne tu
toria
ls
Bb Help
Desk
Oth
er - S
elf
Oth
er - A
dmin.
/Adm
ission
s
Oth
er - P
rior S
choo
l
Oth
er - F
amily
/Frie
nd
Oth
er - M
isc.
Training Contacts
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
28
Student Benefits of Blackboard Use
Q14: Using Blackboard for my coursework...Makes it easier for me to communicate with my instructor.
0%
20%
40%
60%
Strong
ly Agr
ee
Agree
Neutra
l
Disagr
ee
Strong
ly Disa
gree
N/A
Level of Agreement
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
29
Student Benefits of Blackboard Use
Q15: Using Blackboard for my coursework...Makes me more likely to communicate with other students taking this course.
0%
20%
40%
60%
Strong
ly Agr
ee
Agree
Neutra
l
Disagr
ee
Strong
ly Disa
gree
N/A
Level of Agreement
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
30
Student Benefits of Blackboard Use
Q16: Using Blackboard for my coursework...Makes me more likely to work in online groups.
0%
20%
40%
60%
Strong
ly Agr
ee
Agree
Neutra
l
Disagr
ee
Strong
ly Disa
gree
N/A
Level of Agreement
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
31
Student Benefits of Blackboard Use
Q17: Using Blackboard for my coursework...Makes me more likely to work in face-to-face groups.
0%
20%
40%
60%
Strong
ly Agr
ee
Agree
Neutra
l
Disagr
ee
Strong
ly Disa
gree
N/A
Level of Agreement
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
32
Student Benefits of Blackboard Use
Q18: Using Blackboard for my coursework...Makes me more likely to spend additional time studying.
0%
20%
40%
60%
Strong
ly Agr
ee
Agree
Neutra
l
Disagr
ee
Strong
ly Disa
gree
N/A
Level of Agreement
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
33
Student Benefits of Blackboard Use
Q19: Using Blackboard for my coursework…Helps me succeed in my coursework.
0%
20%
40%
60%
Strong
ly Agr
ee
Agree
Neutra
l
Disagr
ee
Strong
ly Disa
gree N/A
Level of Agreement
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
34
Student Benefits of Blackboard Use
Q20: Being able to access course grades via Blackboard helps me stay focused on my coursework.
0%
20%
40%
60%
80%
Strong
ly Agr
ee
Agree
Neutra
l
Disagr
ee
Strong
ly Disa
gree N/A
Level of Agreement
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
35
Student Benefits of Blackboard Use
Q21: The online discussions in Blackboard make me think more about the course topics.
0%
20%
40%
60%
Strong
ly Agr
ee
Agree
Neutra
l
Disagr
ee
Strong
ly Disa
gree N/A
Level of Agreement
% R
es
po
nd
en
ts
Student comments• “Overall, I like using Blackboard and think it is very convenient. The
only problem I have had is that it kicked off when I was partially through a test and I had to call to have the help desk reset it.”
• “I feel that not enough Instructors utilize Blackboard. I feel it should be mandatory for all classes. Also the Instructors who do utilize it (not all of them) trickle off and stop posting things on it as the semester goes.”
• “I would strongly encourage all faculty to utilize Blackboard as a means of communicating with their students…”
• “I think it’s ridiculous to rely on technology to turn in your homework.”
Student comments• “I feel motivated to work on class projects after checking my grades.
This is a great tool.”
• “A Psych instructor used video & audio lectures that were MP3 downloadable…When she did this, my average increased dramatically! I noticed that that class average increased as well.”
• “…I was hesitant to use it at first…it seemed like an extra step, more work than was necessary. After logging in a couple of times, I couldn’t imagine NOT using the program.”
• “I enjoy corresponding with instructor (sic) and other students on Blackboard. I tend to speak out more when corresponding via Blackboard…”
Faculty Comments• “Although many faculty whine about the adequacy of Blackboard, I
think it has proven its worth to us time and time again. It has standardized the production of our online and hybrid courses.”
• “I can’t imagine teaching w/o Blackboard…I have used (it) for surveys and exams, which the students really enjoyed, they told me.”
• “I love Blackboard and think it helps make students responsible and involved in their learning.”
• “I love using Blackboard, but it often cumbersome and time consuming. The Gradebook issues may cause me to stop using it completely.”
• “We do not have adequate assistance in designing online courses.”• “My only complaint is the way the Gradebook figures weighted
grades.”
Questions??Comments??
Presented by SLCC:Pat Suess, PhD
Jyoti Pande, PhDAbby Deshane
Dorrine Bergjans
A Comparison of Faculty and Student Perspectives
41
Student Demographics
Q5: Which type(s) of computer(s) do you use at home?
0%20%40%60%80%
100%
Win
dows X
P pc
Win
dows V
ista
pcM
acNon
e
Other
- Li
nux
Other
- W
indo
w...
Other
- Unk
nown
Type of Computer
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
42
Student SLCC Computer UseQ6: At which of the following locations do you
use a college computer to do your coursework?
0%
10%
20%
30%
40%
50%
% R
esp
on
den
ts
A Comparison of Faculty and Student Perspectives
43
Student Own Computer UseQ7: At which of the following locations do you use
your own computer to do your coursework?
0%
20%
40%
60%
80%
100%
% R
es
po
nd
en
ts
A Comparison of Faculty and Student Perspectives
44
Student Internet Connection
Q8: When you connect to the Internet off campus, which of the following Internet
connections do you use?
0%20%40%60%80%
Dial-u
p ...
DSL/Cab
le
Wor
k LA
N
Wire
less
Don't k
now
N/A
Type of Internet Connection
% R
es
po
nd
en
ts