Communication Technology Peer Group

BLACKBERRY 10: ASKED AND ANSWERED

WHAT YOU SHOULD KNOW

Blackberry 10:

IN THIS PRESENTATIONAssume BlackBerry 10 Device is connected to a BlackBerry Enterprise Server 10BlackBerry Enterprise Server Suite is the RTM versionOnly discussing BlackBerry Enterprise Server 10, not Universal Device Service (iOS and Android Management)

DEVICES AND OS

Blackberry 10:

DEVICES

BlackBerry Z10(Currently Available)

BlackBerry Q10(Available Soon)

BLACKBERRY BALANCEEnabled when device is registered with a BlackBerry Enterprise ServerDefines the “Work” and “Personal” PerimetersEnterprise (“Work”) information is separated from “Personal” informationBES10 Policies allow for restriction of cross-perimeter communications like:• Unable to copy & paste from “Work” to “Personal”• Require “Work” Browser when opening links from “Work” Mail Account• Allow moving data from “Personal” to “Work,” but not vice-versaCertain Native “Apps” can see across the perimeters:• BlackBerry Hub (Messaging)• Calendar (Multiple Calendar Viewing)• Contacts (Consolidated Contact Management)

BLACKBERRY HUBThe BlackBerry Hub handles all of your messaging and there is no longer a “Mail” Application.The BlackBerry Hub is:• Always Running• Allows for “Peek” with gesture• Integrates all services (Corporate mail, personal mail, Facebook,

Twitter, LinkedIn, Calls, Visual Voice Mail, etc.) into a single view• If Balance is enabled and the “Work” perimeter locked, you will

still see other messages and a note that the “Work” space is locked.

• Allows you to glance at the calendar by pulling down on the Hub Messages

BES 10

Blackberry 10:

SERVER ROLESBlackBerry Enterprise Server 10 RTM release consists of:• BlackBerry Device Service 6.x (Re-branded as BES10)

• Supports BlackBerry Z10, Q10, and PlayBook devices• BlackBerry Universal Device Service

• Supports Android and iOS Devices• BlackBerry Management Studio (formerly Mobile Fusion)

• Front-end management solution for all BlackBerry Domains

• Supports multiple instances of Legacy BES, BES10, and UDS

No BES 10 Role has native High Availability

MOBILE DATA SERVICEMobile Data Service is the key service on the server.• The BlackBerry MDS Connection Service pushes IT administration commands to

activated devices

• The BlackBerry MDS Connection Service pushes notifications to internal applications that are already installed on activated devices

• The BlackBerry MDS Connection Service pushes internal applications to activated devices

• A BlackBerry device user browses to work resources (for example, your organization's intranet) using HTTP or HTTPS

• An internal application on the device needs to access work resources on your organization's network

• A user sends or receives email messages, calendar entries, or organizer data for the user's work email account using Microsoft ActiveSync

-Feature & Technical Overview for BlackBerry Device Service 6.2

LESSONS LEARNED

Blackberry 10:

HIGH AVAILABILITYLegacy BES• Multiple servers to handle a single BlackBerry “Instance.”

(bound to a single SRP)• Service separation (placing critical services on one server

and non-critical services on another)BES 10 RTM:• BES 10 RTM does not have native high availability• This can be mitigated by creating independent Instances

locally or across data centers• There is no automatic failover, so manual intervention is

required

SERVICE SEPARATIONLegacy BES:• BlackBerry Router• BlackBerry Admin Console• BlackBerry Web Desktop• BlackBerry “Core” (Sync

Service, Dispatcher, etc.)• BlackBerry Mobile Data

Service• BlackBerry Attachment

Service

BES10:• BlackBerry Router• BlackBerry Admin Console• BlackBerry Web Desktop• BlackBerry “Core”

LEGACY BES HA

BlackBerry Domain

Administration Services

Admin Pool

East 1

East 2

West 1

West 2

Core

Instance 1

East West

Instance 2

East West

Instance 3

East West

Instance 4

East West

MDS

East Pool

East 1

East 2

West Pool

West 1

West 2

Attachment

East Pool

East 1

East 2

West Pool

West 1

West 2

BES10 “HA”

BlackBerry Domain

Administration Services

Admin Pool

East 1 East 2 West 1 West 2

Core

Instance 1

East

Instance 2

West

Instance 3

East

Instance 4

West

RECOMMENDATIONS FROM THE FIELDBlackBerry Admin Services:• Install the BlackBerry Admin Services on separate servers than the

critical Core Services• If you plan on going single server, plan the additional memory

constraint into your buildMicrosoft SQL Server• Use SQL Server 2012 and create your database in an Availability

Group to allow for SQL Server failureTraining• Have the end users watch the online videos (available on the device

under “Setup,” “Learn How”)• Consider including a “Quick Reference Guide” with new devices

Q&A

Blackberry 10: