Role descriptionTitle CRM Database Officer

Location Brisbane (South Bank)

Fortnightly salary $2,463.84 - $2,678.00

Total remuneration $73,337 - $79,712 p.a. (Includes employer superannuation & leave loading)

Classification AO5

Portfolio Office of the State Librarian

Team/Branch Audience Development team, Marketing & Communications Branch

Reports to Lead, Audience Development

No. direct reports Nil

Status Permanent

Attendance Part Time 4 days per week (or equivalent)

Contact Kylie Roots

Phone: (07) 3840 7776 or Email: kylie.roots@slq.qld.gov.au

Job ad reference QLD/SLB263620

Closing date Sunday 14 January 2018

Your opportunity

As one of Australia’s major cultural collecting institutions and custodian of Queensland’s memory, State Library of Queensland (SLQ) supports a vibrant state-wide network of more than 320 public libraries and Indigenous Knowledge Centres.

The Office of the State Librarian (OSL) is a dynamic and high profile environment, which provides high level executive management and advice to the State Librarian & CEO. It encompasses Executive Support, Marketing and Communications, Strategy, Planning and Policy and the administration of the Queensland Library Foundation.

The Marketing and Communications branch is responsible for providing marketing, communication, design and audience development solutions for SLQ. It devises strategies that raise the awareness, patronage and the profile of SLQ’s services, collections and public programs.

CRM Database Officer, Marketing & Comm (Last revised: 17/11/2017)JEMS Reference / Date: SLQ20171035 (24/11/2017)

Duties and responsibilities we’ll trust you with

Delivering high quality database administration services to support the development of a client relationship management framework for staff while meeting SLQ’s service commitments

Participating in a high performing Audience Development team in the delivery of information and statistics to clients. This includes delivering professional and responsive services, meeting key service objectives and organisational priorities

Managing and maintaining the Client Relationship Management database (CRM database) including undertaking data management to ensure that the range of the database functions meet client requirements and future expectations. This includes analysing, testing, establishing and/or modifying the database configuration, taking into account special client requirements such as cluster analysis or geocoding

Undertaking data mining, modelling and analysis for clients on a weekly, monthly and/or ad hoc basis. This also includes producing and interpreting information and providing specific reports to clients on subscribers, donors, community connections, external stakeholders and/or other constituents contained within the CRM database

Creating and maintaining data flows through coding and processes to ensure that the CRM database is linked to other business systems such as subscription forms, event registrations, email campaigns systems

Collaborating with the ICT team to provide advice, establish guidelines and maintain security controls for the CRM database. This includes maintaining and modifying the system attributes, security and integrity of the database as well as the assessment of risks and vulnerabilities. Monitoring of database activity, resource usage and providing forecasts for CRM database hardware resourcing would also be undertaken

Engaging with vendors and suppliers on software upgrades and technical issues to ensure the CRM is operating at a quality standard. This includes building and maintaining good working relationships so that system changes are made in an efficient, cost effective and timely manner

Participating in internal committees, projects and working groups while collaborating with other teams across SLQ. This includes providing high quality internal stakeholder engagement

Contributing to business improvement activities ensuring relevant policies, procedures and guidelines meet best practice and SLQ requirements. This includes a continuous improvement cycle for feedback, raising concerns and generating solutions

Working effectively with colleagues and peers while contributing to a productive and positive work environment in times of change and uncertainty. This includes being a proactive member of the Marketing & Communications team

Participating in, contributing to and/or managing financial, human resource and/or ICT responsibilities as per the organisational delegations

CRM Database Officer, Marketing & Communications (Last revised: 17/11/2017)JEMS Reference / Date: SLQ20171035 (24/11/2017)

About you

We are seeking highly motivated, energetic and proactive people to work as part of our dynamic team. Your resume and statements need to demonstrate to us your capability and capacity for the following essential requirements of the role:

Supports strategic direction

Having a shared purpose – Strategic thinking – Harnessing information and opportunities – Judgement, intelligence and common sense

Achieves results Identifying and uses resources wisely – Reviewing opportunities for improvement – Building professional expertise – Encouraging cooperation – Responsible for managing quality outcomes

Supports productive working relationships

Nurturing sustainable relationships – Working collaboratively with others – Commitment to diversity – Providing constructive feedback

Displays personal drive and integrity

Demonstrating professionalism – Engaging with risk – Personal courage – Self-awareness – Commitment to action – Personal responsibility

Communicates with influence

Communicating clearly with confidence – Tailoring style and message for the audience – Written and oral communications structured for clarity

Technical No mandatory qualifications – All relevant qualifications and/or professional memberships considered

Highly desirable – experience in developing Crystal reports, advanced Excel functions, C#, VB.NET and VBA programming languages, T-SQL querying language and Power BI visualization tools

Highly desirable – experience in CRM database administration, programming and configuration in Raisers Edge, Blackboard CRM, MS Dynamics, Salesforce or similar

The above requirements are based on CLF5 the Capability and Leadership Framework (CLF). Information on the CLF can be obtained from the Queensland Government website: www.forgov.qld.gov.au.

CRM Database Officer, Marketing & Communications (Last revised: 17/11/2017)JEMS Reference / Date: SLQ20171035 (24/11/2017)

CRM Database Officer, Marketing & Communications (Last revised: 17/11/2017)JEMS Reference / Date: SLQ20171035 (24/11/2017)

Interested?

If you think you are a good fit to be considered for this role, please provide the following information:

Your résumé, demonstrating your knowledge, skills, ability, experience and capability to do the role

Two (2) referees from the last two years. Your referees should have a thorough knowledge of your work performance and conduct. One of these referees need to be your most recent supervisor

A maximum two (2) page statement outlining two key activities you have been involved in. These activities need to be clearly linked to the duties, responsibilities and essential requirements of the role

Applicants are encouraged to apply using the ‘apply online’ facility available on the Smart Jobs and Careers website: www.smartjobs.qld.gov.au

Important information

This position description provides the minimum requirements for the role. Extra duties may be required as requested by your supervisor

Employees may be required to work hours outside the normal work hours

For some positions, travel and overnight absences are part of the role. For other positions, travel and overnight absences may be required from time to time

For some positions, a uniform is provided and must be worn as part of the role

The recommended applicant if they are or have been a public sector employee must disclose previous serious disciplinary action taken against them. If recommended for the position, the Panel Chair will contact the applicant further to discuss this requirement

A criminal history check will be completed on the success applicant. Applicants must disclose any previous Commonwealth, State and/or Territory criminal and/or regulatory convictions except convictions in accordance with the Criminal Law (Rehabilitation of Offenders) Act 1986

A working with children/Blue Card check will be completed for identified positions

The successful applicant must declare if they have engaged as a lobbyist in the previous 2 years and supply a statement of their employment

A probationary period may apply to the successful applicant

Some roles will require you to drive a motor vehicle. You will need to hold a C Class open driver’s licence

Some roles may be required to undertake physical moving, bending, standing and lifting of materials that weigh up to 15kgs

Applications will remain current for up to 12 month from closing date

Find out more about working at SLQ by visiting us at slq.qld.gov.au

CRM Database Officer, Marketing & Communications (Last revised: 17/11/2017)JEMS Reference / Date: SLQ20171035 (24/11/2017)