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bizhub C451/C550/C650 C203/C253/C353 C552/C652

361/421/501

bizhub vCare/CS Remote Care Email (One-Way) Setup Instructions

Ver. 1.30 Date: 6/26/09

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Contents

Topic PageA. Administrative Requirements Prior to MFP Email Setup 3

B. MFP Specific Requirements

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C. Initial Check of Email Connectivity D. Set Time and Date in Administrator mode. E. Configure MFP for One-way Communication F. Configure Sending Communication Schedule F. Printing a Communication Log

Purpose: This documentation is for setting up the bizhub vCare/CSRC one way Email communication. This allows supported MFPs to communicate with the CSRC Server system using only the SMTP mail protocol (POP3 settings are not configured). Using this communication method, the MFP will initiate all communication with the CSRC Server system according to a schedule configured at the MFP. This is useful in environments that do not utilize a POP3 server or do not want to use POP3 communication to communicate with the CSRC Server system. Supported models:

C650/C550/C451 (Feature Enhanced 2 version or later) C353/C253/C203 (Initial version or later) C552/C652 361/421/501

Note: These MFPs could be configured for either one-way or two-way Email communication. Convention: bizhub vCare is the US brand used by KMBS for Konica Minoltas worldwide CS Remote Care System (CSRC). Overview: The settings entered into the CS Remote Care section of the bizhub are intended to do the following:

1. Set the MFP with the current date, time, and time zone according to Military Time. When the MFP communicates with the vCare/CSRC host, the MFP will report the date and time for its specific location.

2. Set a unique identification code for communicating to a specific vCare/CSRC host system. 3. Set a unique Email address for the MFP, as well as the IP addresses of the SMTP Email

server. All passwords, user names, and port settings for Email will be set to allow the MFP to communicate with the Email server(s) supporting vCare/CSRC.

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A. Administrative Requirements Prior to MFP Email Setup

1. The MFPs Email address and Email server information MUST be obtained prior to setting up the MFP for Email Communication.

B. MFP-Specific Requirements

The technician performing the Email setup must have the following information from the vCare administrator before visiting the customer:

1. Device ID: The Device ID for MFP must match the 13 digit ID configured on CSRC Server. The Device ID is the serial number for the MFP. Contact vCare/CSRC administrator for the correct Device ID, if the information has not been provided.

2. Center ID: This ID is used by the vCare/CSRC Communication Server. 3. SMTP Email Server IP Address: The IP address or Hostname for the SMTP Email

Server.

Note: DNS server setting must be configured using the hostname for SMTP server. 4. SMTP Port: Typically 25, unless otherwise indicated. 5. MFPs CSRC Email Address (This Email address must be different from the Email

account used by the print controller for Scan to Email.)

6. SMTP User Name: This is always the text to the left of the @ of the Email address. Note: The entire Email address may be required depending on the Email address.

7. SMTP Password: Provided by the vCare administrator. SMTP Passwords are case sensitive!

8. KMCore Email address (This will be provided by the vCare Administrator) 9. Service Engineers ID number: The SE ID is a seven-digit number. It should be unique

to the technician servicing the machine. Enter leading zeros if required; e.g. 0123456. If no numeric ID assigned, simply use: 1234567.

10. The MFP (C451/C550/C650/C203/C253/C353) is configured with FE2 firmware level to display EMAIL1 and EMAIL2 under [CS Remote Care] in Tech Rep Mode.

C. Initial Check of Email Connectivity

SMTP Check: At the Windows Command Prompt, type the following to test the availability of the SMTP Email Server: TELNET (SMTP Email server IP Address) 25 (enter) If the Email address is 10.10.10.10, then the command is: TELNET 10.10.10.10 25 (enter) Type QUIT to end.

Result: You should get a reply of OK, 220, or similar affirmation, other than connection failed.

Note: If the above tests do not pass, you will need to advise your customer of the situation. The MFP will not be able to communicate with the vCare/CSRC server unless the above tests pass

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D. Check Date and Time in Administrator Mode

1. Press Utility/Counter button -> Press 3 Administrator settings on the touchscreen

2. Enter Administrator password, as required. (Default = 12345678)

3. Press [1. System Setting] -> [3. Date/Time Setting]

4. Enter Year, Month [Monthly on touchscreen], Day [Daily] Hour and Minutes. Note: Set Date will be displayed, if MFP is configured to communicate with NTP Network Time Protocol server. Pressing this button will populate Year, Month, Day, Hour and Minute. 5. Enter correct time zone by press UP or DOWN Arrow keys and press OK to save the

changes. This setting will be required, even with NTP configured on the MFP. a. Eastern Time Zone: -05:00 b. Central Time Zone: -06:00 c. Mountain Time Zone: -07:00 d. Pacific Time Zone: -08:00

6. Press [Daylight Savings Time] button -> YES -> Enter 60 minutes -> Press OK to save

the changes.

7. Press Close three times to exit Administrator mode.

E. Configuring MFP for One-Way (SMTP only) Communication

1. Enter Tech Rep Mode. Press Utility/Counter -> Meter Count -> Check Details button on touchscreen -> STOP - > 00 -> STOP -> 01.

2. Press CS Remote Care button.

3. Press the Detail Setting button. (This step is only necessary if previous CSRC information had been entered. Otherwise proceed to step 6)

4. Press RAM Clear -> Press SET -> Press END. The RAM clear will clear any previous CSRC settings. Then cycle Power.

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5. Select the CS Remote Care button 6. Under System Setting, press the EMAIL2 button. 7. Press ID Code.

Note: the HTTP1 and HTTP2 will only appear with the models C552 and C652

Do not select these buttons at this time.

8. Enter seven digits for service engineers ID. (Any seven digit number can be entered) This number should be unique to the technician. (The Service ID entered will allow for tracking when maintenance was performed and by which service engineer.) After entering the 7-digit code, press the ID Code button again.

9. Press the Detail Setting button, which should now be present.

10. Press Center ID and enter the Center ID for the CSRC system.

a. Note: This Center ID should have been previously provided.

b. Make a note of the Serial Number. This ID will need to be entered when adding

the machine from the CSRC Server. (If these entries do not match, the engine will not be able to be added at the CSRC Server.)

Note: Press C on the copier panel to clear an entry field. 11. Press Date & Time Setting. The time must be set to Military (24 hr) time.

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12. Enter date, time and time zone settings. Eastern Time Zone: -05 Central Time Zone: -06 Mountain Time Zone: -07 Pacific Time Zone: -08

13. Press SET then END. 14. Select the Server Setting button to configure SMTP settings

15. Press the Receive button on the left. 16. Enter the devices Email reply address.

(This reply address is necessary to be entered even though the MFP will not be receiving Email)

Note: This Email address cannot be the same Email address used as the From: address when scanning to Email from the controller.

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Note: The Mail Check setting should be left at No.

17. Press the Send button -> Enter the SMTP Server IP address or Hostname*. a. DNS settings must be configured under controllers network settings.

18. Change SMTP port number if it is different from the default port 25

19. Connection Time-out can in most cases be left at 60 seconds.

Note: Press the Authentication Setting button, and then select SMTP Authentication, to enable SMTP Authentication (only if required by the mail server.). Then select Setting Check to enter SMTP authentication settings.

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a. SMTP Username The Email server may require a full Email address (example: host@domain.com).

b. SMTP Password

c. REALM/Domain Name = Enter domain name (domain.com)

20. Press End

21. Press ID Code. 22. Enter seven digits for service engineers ID. (Any seven-digit number can be entered)

This number should be unique to the technician. (The Service ID entered will allow for tracking when maintenance was performed and by which service engineer.)

23. Press ID Code again.

24. Then select the Detail Setting button.

25. Select the Date & Time Setting button on the left.

26. Confirm the date, time and time zone settings.

Eastern Time Zone: -05 Central Time Zone: -06 Mountain Time Zone: -07 Pacific Time Zone: -08

Note: The Center ID and Email address of the CSRC Host server needs to be provided by the CSRC administrator to the technician configuring the MFP before the technician configures the MFP for communication

27. Confirm the Center ID. Select [Basic Setting Center Setting Center ID ] and input the Center ID

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28. Input the e-mail address of CSRC host server.

[Basic Setting >Center Setting > E-mail Address]

29. Set encryption to NO unless required.

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F. Configure Sending Communication Schedule

1. Select Detail settings ->Basic Setting > Schedule.

a. Please select Enable -> Day -> 1 will be the default -> Set.

Note: Do not forget to press Set button after setting the communication schedule. The MFP will send meter notification when its clock read 00:00 (Midnight) when it is normal or sleep mode. The MFP is powered off during this time frame then it will send meter notification when it comes to ready.

2. Select the type of data, which will be sent.

3. Select [Basic Setting] [Center Notification]

Note: Upgraded Firmware for the C451/C550/C650 series has corrected the Notification Frequency of Weak to Week.

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Please select these numbers only 1_2_3_4_5_6_8_9

Do not select number 7

No. The type of data which will be sent No. The type of data which will be sent

1 Sales count data 7 EKC data [Do Not Select]

2 Error count data 8 Adjustment data 3 Service count data 9 Coverage data 4 Life count and life cycle data 10 Not use 5 CSRC system and Device

configuration data 11 Not use

6 History data 12 Not use Note: Multiple items of data can be selected and sent at one time. However, EKC data cannot currently be sent together with other types of data

4. Send the initial transmission to the CSRC Server System.

5. Select [Basic Setting > Initial Transmission > Initial Transmission] After performing the Initial Transmission, the status Completed should display in the upper left of the screen.

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G. Printing a Communication Log

1. Enter Tech Rep Mode. Press Utility/Counter -> Meter Count -> Check Details button on

touchscreen -> STOP - > 00 -> STOP -> 01. 2. Press CS Remote Care button.

3. Select the Server Setting button

4. Press the TX/RX Test button -> then press Start (on the copier panel)

5. Wait for 2 minutes to allow the email test to complete communication

6.

Example of Successful Communication Test

Example of Communication Test Failure

7. Press End.

8. Then select the Detail Setting button (Enter the ID Code 2x if necessary).

9. Select Communication Log Print.

10. Press the Start button on the copier. (Letter-R paper must be loaded in the 1st tray) If the Result column does not read OK on the printout or NG is indicated, then verify the network and email settings. If communication is unsuccessful, save the Communication Log for troubleshooting.