Bis Ops 020911

Rod NafzigerBranch General ManagerIndianapolis, IN Market

Today’s AgendaIntroductionsCurrent SituationGoals-- Plans-- ObjectivesThe Optimized Print Services (OPS) Offering • Our Approach to MPS• Steps for a successful program• Tools and Reports

Key BenefitsQuestions / Next Steps

Goals and Objectives

• Collect datao Volumeo Quantity of printers within each location & department

• Develop a plan for Print Management o Understand the printing environmento Establish costs of productiono Reduce the number of non-essential printers at each location?

• Manage the fleeto Printerso Supplieso Service

• Control the fleet• Budget

Optimized Print Services

Three Steps for a Successful Managed Print Services Program

• Understanding and Controlling the Document Environment

• Optimizing the Resources• Continued Workflow / Work Process

Improvement

Assessment& Analysis

Consumables Management

MeterCollection& Billing

Print Management

& Optimization

Service Monitoring & Notification




Print Management

& Optimization


Assessment & Analysis

Assessment ToolFor medium/large organizations

opt-MONITOR DCA

OPS – Business Process Components

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opt-MONITOR RAK–

Step 1Understanding and Controlling the Document Environment• The first step is a top-to-bottom assessment of an enterprise's

document output costs and hardware costs.• Print assessments can uncover many costs associated with

printing and output and reveals how employees are using office equipment.

• The goal of an assessment is to tailor printing and output solution to its specific needs.

• Once assessments are complete, an executive summary details assessed expenditure and identifies potential savings through removal or re-deployment of assets, modification of standards and printer upgrades.

• Once the organization is in control of the fleet, the next stage is optimizing the fleet.


Step 2Optimizing the Resources• Will move from gaining control of the devices in their environment to

optimizing their environment.• Konica Minolta wants to ensure that devices are being deployed in a

way that is not only cost effective, but also is the most efficient and effective in terms of supporting end user’s needs.

• Monitoring Software on the network will provide real time visibility into device operation and produces operational reports.

• The software can predict toner and consumables use and fulfill replenishment requirements, as well as advanced service alerts.

• Now that the fleet is being actively managed, business processes can be improved through enhanced fleet capabilities.





Print Management

& Optimization





Print Management

& Optimization


Print Management & Optimization

Document Accounting

Document Workflow

Personalized Communication

Step 3

Continued Workflow Improvement• At this stage, Konica Minolta will look beyond cost reduction or

containment and actually improve performance and business processes.

• This could include implementing electronic document workflow, document management, document repositories and other activities that improve and enhance basic business processes.

• At this level, Konica Minolta’s responsibilities shift to more of a ‘consultant’ role, where business processes are reviewed, analyzed and recommendations provided to expand the level of return on investment in technology.

Assess current print environment - capturing device information, print volumes and supply usage for:• Installation of our Data Collection Agent (DCA) software

on a non-dedicated server. opt-MONITOR creates an ongoing assessment with data that is sent to the OPS host server at predetermined intervals.

• Use of a USB scan utilizing the Rapid Assessment Key (RAK), opt-MONITOR creates a two scan assessment.

• OPS team analyzes data captured through the assessment process.

• This information is used to create a TCO analysis.• A cost-per-print plan is developed for the print

environment that covers supplies, service and support.

Automated Meter Export Automated Supplies Fulfillment

Proactive Maintenance Flags

*Device Intelligence ReportsIntelligent Service Alerts

Proactively monitors, provides timely proactive maintenance, ongoing assessment and optimization of the output devices.

• Create a physical inventory of current deployment

• Perform intelligent rightsizing

• Develop a roadmap to replace older technology

Konica Minolta’s Professional Services offers Comprehensive Floor Planning Services

Floor Plan with Device Locations and Details

OPS Key Benefits

Success Stories • Giant Eagle

o A single provider to support their existing fleet of HP printers and support of newly acquired devises.

• Lubrizolo Provide printing devises that can support “I” series mainframe print,

VAX, SAP and 3 of 9 bar code output in the US, Europe, and Asia Pacific

o Support all devises with parts and supplies with a fee lower than industry standards.

• Allegheny Energyo Transition from an unmanaged copy and print environment to a

centralized, controlled document output environment that provides the ability to effectively manage the flow of information

o Insure the savings goal of 20%

Success Stories • Association

o 190+ devices throughout the stateo Provided a single vendor approach for toner and maintenance

across the fleet of Konica Minolta MFPs and HP Printerso Reduction in internal labor costs providing a more efficient

workplace

• Community Collegeo 355 devices on a campus-wide OPS contract with Equitrac. o Provided a single vendor approach and student accountability for

printingo Reduced waste and automated service and supply notifications

thus reducing internal labor costs.

• Community Collegeo Full OPS contract along with Equitrac for student bill-back.o Reduce waste and cost

OPS BenefitsConserve – Konica Minolta’s Recycling Program is committed to environmental conscientiousness.• Dedicated to recycling all Konica Minolta OEM cartridges collected

and HP and Lexmark compatible cartridges.• No cartridge materials enter landfills.• Utilizes a central collection center for laser cartridges providing the

most advanced recycling programs and easy return solutions. • *Konica Minolta’s latest toner production process reduce CO2, NOx

and SOx emissions, which contribute to global warming and acid rain, up to 40%

* Applicable to Konica Minolta MFP and Printers only

OPS Benefits

Control – Management of the entire printing environment including MFP’s, networked and non-networked printers.• Customized to individual business needs, working seamlessly with

printing devices from most OEM manufacturers. • Reduces printer related help desk calls, freeing up IT staff for

more strategic initiatives. • Streamline the accounts payable process into one contract, by

creating one source for all consumables, support and service. • Proactively budget printing expenses and view total printing costs

with one affordable and predictable monthly payment.

OPS Benefits

Compete – Studies confirm considerable cost savings to organizations that utilized managed print services effectively. • A business could expect to experience savings that approach:

o 23% average overall cost savingso 40% reduction in IT help desk callso 25% cost reduction in consumableso 20% cost reduction in unscheduled maintenanceo 10% cost reduction in installation and upgradeso 5% cost reduction in acquisition

• These savings will insure that output devices do not steal from the bottom line, allowing the organization to become more competitive.

IDC 2006

Thank You

Documents

Bis Ops 020911