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BirdEye drives your customers to become your marketing engine.
BirdEye offers a solution specifically tailored to the complex needs of
retailers. Our comprehensive platform allows your entire organization to
enhance every touchpoint of the customer journey and deliver consistently
outstanding experiences -- driving customer loyalty, ratings, and revenue.
With the BirdEye platform, turn customer feedback into customer-driven
marketing.
Get more reviews.Get more customers.Automatically.
BirdEye for the retail industry
1 800 561 3357
Gather new reviews from your customers via automated SMS and MMS alerts
sent to their mobile devices. Intelligent deep linking directs them to crucial
sites to post on, like Google and Facebook. BirdEye allows you to customize
all text messages and emails. BirdEye is integrated with 95% of CRM systems,
so this entire process is automated.
Get new reviews with BirdEye
Turn customer into advocates!
Automatically publish the reviews
of your choice on any site you
manage -- your website, blog, and
social pages like Facebook, Twitter
and Google+.
Prompt satisfied customer to share
feedback to sites that matter to
you, like Google and OpenTable,
amplifying happy customer voices
across the web.
Auto-promote positive customer feedback
How can BirdEye help?
Forever 21Santa Clara, CA Review summary
You received 576 new reviews since you started using BirdEye.
All time
5 741
4743
643
2 121 7
4.81497 reviews
Yahoo
Francesco PizzeriaSanta Clara, CAForever 21Santa Clara, CA
Francesco PizzeriaSanta Clara, CAForever 21Santa Clara, CA
1 800 561 3357birdeye.com
Local listings are the third most influential factor in search engine
rankings. Keep up-to-date and consistent business information (name,
address and phone) across 50+ review sites that matter most to your
customers so you’re found easily in online searches.
Display all your best reviews and updated business information on your
personalized business micro-site from BirdEye -- optimized for search
engines and indexed by Google.
Rank higher on Google search
Monitor your online reviews from hundreds of sites like Google, Yelp, and
Facebook, in real-time.
• Respond to all feedback directly from one dashboard
• Manage negative feedback directly through private channels
Manage reviews, boost ratings
Forever 21
Forever 21
1210 E Arques Ave # 204, Sunnyvale, CA 94085
5.0 149 reviews Share(Senior Care)
Rank #1 in Google Search
1 800 561 3357birdeye.com
BirdEye converts all your customer feedback data into straightforward
insights you can take action on. Identify root cause of positive and
negative sentiment, and pinpoint where to go to fix issues or replicate
positive performance. Access competitors’ customer insights to
benchmark performance and spot opportunities to capture market share.
Improve operations*
Monitor and engage with customer feedback on social channels in real-
time, without missing a hashtag. Answer customer questions and solve
customer issues before they escalate. Interact with customers to build a
personable, reliable online reputation.
*Available with BirdEye Enterprise edition
Hear every word on social media*
1 800 561 3357birdeye.com
Forever 21
Easily design your own engaging surveys to fit the modern customer’s
rhythm. Go traditional and calculate your NPS, or go Millennial and send
one question at one critical moment. Maximize response rates with
advanced features like Skip and Display logic. Detailed reports let you
slice and dice responses however you like to understand the sentiment
behind your scores.
Build next-generation customer surveys*
How likely are you to recommend us to a friend?
0 1 2 3 4 5 6 7 8 9 10
Extremely unlkely Extremely likely
*Available with BirdEye Enterprise edition
1 800 561 3357birdeye.com
1 800 561 3357birdeye.com
BirdEye features for the retail industry
Design your own surveys that engage customers in-the-moment.
Next-generation surveys
Engage with social comments in real-time to leverage influencers and User-Generated Content.
Social listening
Discover root cause of sentiment and take action to boost customer happiness.
Business insights
Assign support tickets to reviews and social comments and track issue resolution.
Proactive issue management
See your enterprise as customers see you. Track trends by country, region, state, city, or branch.
Your BirdEye view
Get the same insights into your competitors’ customers that you have for your own.
Competitor analysis
Get reviews on top sites like Google and Facebook via automated SMS or MMS messages.
Review generation
Create a consistent presence for your business on 50+ sites and boost SEO with new customer reviews.
Online presence
Monitor all your reviews from all sites like Google and Facebook -- in real-time, from one place.
Review monitoring
Display your best reviews from all sites on your custom-built microsite, optimized for SEO.
Review website
Auto-promote reviews on your website, blog, and social pages like Facebook, Twitter and Google+.
Review marketing
Respond instantly to negative reviews before problems escalate.
Review triage
Get results quickly with premier customer service and a dedicated support representative.
Premium support
Monitor and manage reviews anytime, anywhere. Available for both IOS and Android.
Mobile app
Enterprise editionAll the features of the SMB edition, multi-location enabled, plus:
Small Business editionThe platform that drives your customers to become your marketing engine, out of the box.