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BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo & Co.

BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

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Page 1: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS CONSORTIUM CONFERENCE

BALTIMORE, MARYLANDSeptember 19 – 21, 2006

Bill Wipprecht

EVP/Chief Security Officer

Corporate Security

Wells Fargo & Co.

Page 2: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Access Control

Customer Service

Fraud Prevention

Page 3: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Recognition

Authentication

Identification / Verification

Page 4: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Access Control

─ Data Centers─ Safe Deposit Boxes─ Store Access Control

Page 5: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Automated Self-Service Deposit Boxes

Page 6: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Page 7: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Page 8: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Page 9: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Page 10: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Access Control - Store Access Control

Page 11: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Customer Service─ Voice Recognition

Page 12: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Fraud Prevention─ Thumbprints─ Fingerprints─ Photos on Credit Cards─ Electronic Signature─ Facial Recognition

Page 13: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Wells FargoFacial Recognition Program

Page 14: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Robbery

Wanted

Poster

Page 15: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICS

Facial Recognition

Search by face

1

Across branches & time

2

Robust to false identities

3

Page 16: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICSPilot Program Overview

15 FRT systems deployed across branches in a national fraud hotspot

Represents the largest distributed biometric surveillance test in the banking industry to date

Multiple tests conducted to measure accuracy, false positives, investigative productivity, and effectiveness.

Test conducted jointly by 3VR and Wells Fargo

Page 17: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICSReal-Time Watchlist Test

Test Methodology 5 independent subjects hired

to perform test transactions

All subjects enrolled into a single FRT system and onto a watchlist

Watchlist alert auto populated to all branches

Test subjects visited each of 15 pilot branches over 3 days

Metric Results

Matching Accuracy 63%

Nuisance Alert Rate

.07%

Number of Sites15 branches

Total Faces Analyzed

104,915

Results (Post-Tuning)

Page 18: BIOMETRICS CONSORTIUM CONFERENCE BALTIMORE, MARYLAND September 19 – 21, 2006 Bill Wipprecht EVP/Chief Security Officer Corporate Security Wells Fargo &

BIOMETRICSInvestigation Test

Results (Post-Tuning)

Metric 3VR Results

Investigation Speed 37% faster

Quality of Evidence Images

100% higher quality

Number of New Events Found

560% higher

Test Methodology Two investigators given

same fraud case.

One investigator used legacy DVR, one used 3VR

Investigators instructed to find additional instances of a suspect within the same bank branch.