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Moderators: Heather Ansell, Director of Sales, MicroMDCarrie Ambrose, Manager of Client ServicesHeather Clevinger, Product Manager

Billing Service Best PracticesRoundtable

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Roundtable Process

• Start with questions to get discussion started.• Transition into general questions from the group.

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Tools available for your use

• How many of you use the MicroMD lounge?• How many of you have registered and use the my voice for suggestions/feature enhancements?

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Clearinghouse/Claim Discussion

• Eligibility – How are you handling with your clients?

• Are any still using ENS as a clearinghouse? • Quick Text – Are you using QT for entering notes in the system when following up on claims?

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EMR use

• Are any of you using EMR in your practices and having charges come back to your billing system?

• Do you have any interest in incorporating this to add automation to your processes?

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Decreasing Errors

• How many errors are due to miss entered policy numbers? Considered adding OCR scanner into the office vs. the office sending photo copies?

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Credit Card Processing

• Do you see the benefit of integrated credit card processing for your clients and their patients? How can you automate the payments process and decrease the cost of processing?

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Being Faster

• Key stroke short cuts –Do you utilize these to take advantage of ease of navigation? If so, what are your favorites that you would suggest to others?

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Communication with the office

• Do you utilize HIPPA pop-ups to communicate to the front desk staff missing information you need on a particular patient?

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More Questions to the Group

• What questions do you have for the group?

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THANK YOU !!