BIKANER DIVISION/NORTH WESTERN RAILWAY

COMMERCIAL DEPARTMENT {Information under RTI Act, 2005/clause (b)}

Organization, Functions & Duties

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Sr.DCM

DCM

ACM I & ACM II

Commercial Inspectors & Supervisors (respective sub sections)

Sr. Divisional Commercial Manager is overall in charge of Commercial Department at divisional level. All activities pertaining to Commercial Department is coordinated by Sr.DCM with the assistance provided by DCM, ACM I, ACM II, Commercial inspectors & the supervisors of respective sub sections (ministerial, Booking, Parcel, Goods & ticket checking etc). Commercial control is set up to provide round the clock assistance & maintains liaison among officers & working Supervisors/inspectors/staff.

Commercial department is dedicated to provide complaint free services to the passengers. The functions are performed by the department.

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Passenger reservation /non reservation tickets management Ticket Checking management Catering (mobile/Static) management Passenger amenities management

Railway cash receipt/remittance management Cleanliness ( Station& trains) management Passengers safety & ex gratia management New train introduction/stoppage management New station / station closure management Passenger grievances management Train Operation assistance management Commercial Publicity management

DDDUUUTTTIIIEEESSS Sr.DCM Over all in charge of commercial department. Management & coordination of all commercial activities.

Providing sufficient staff with proper knowledge of rule & regulation. Providing facilities for goods & parcel traffic for booking ,forwarding&

deliver y Providing facilities for passenger traffic like booking of reservation/non

reservation tickets & accommodation in trains Providing passenger amenities at station & in trains Disciplinary action against staff working under control Procurement of vital item by exercising financial powers. Engagement of for various contractors for commercial working. Inspections for monitoring commercial activities. Coordination with HQ office & other departments. Meeting with MP/MLAs, DRUCC, trade unions etc.

DCM Ticket Checking Implementation of Catering Policy To look after overall management of commercial department in absence of

Sr. DCM Any other job assigned by Sr. DCM in addition to the above

ACM-I

Public Complaints Station Outstanding- Clearance thereof All Officers Inspection Notes. Halts- Opening of Halts, Appointment of Halt Contractors etc. Rates circulars and Rate advices, Time Tables, Platform permits, Identity

cards, Medical cards and license porters. Indenting of various items, stock sheets etc. Indent of tickets and money value books All fairs like Gogameri, Kolayat etc. Various types of concessions. Cleanliness and safaiwalas/Part time safaiwalas. Coaching refund cases and claim cases. Monitoring of commercial control, cash in transit and NR cell. Railway Quarters and cases of unauthoritized absence. Rebooking cases and assessment delivery cases. Demurrage/Wharfage, policy and remission cases, I/Notes/Bond Delivery

Spl. Permission, Diversion Booking of Retiring Rooms Emergency Quota

ACM-II

MCD’s-PCDO of CMI’s, CRS’s, CPS’s, CBS’s, CGS’s, etc. Commercial Publicity Contracts – STD/PCO, Parking and Cleaning/Washing of linen Press release and Press conference. Reservation Policy and Emergency Quota Audit and Accounts Report, TIAs inspection report and other reports Commercial Plots and Sidings. Passenger facilities – Reservation (PRS), UTS, NTES, IVRS etc. Contracts – RTSAs,CBSs, Catering/Vending, Book Stall and leasing of SLR’s Passenger Profile Management. RTI References Man Power Planning (Group C and D staff). Consultative committee- ZRUCC, DRUCC, SCC Implementation of new goods policy. Earnings, ensuring timely submission of returns and invoices and CA-216

and Correct Accountal and Compilation of earning. Monitoring of Marketing Cell. POM, DOM, Sr. DCM Conference etc. Terminal Management System Passenger amenities and works programme Model and Modern stations

PROCEDURE FOLLOWED FOR DECISION MAKING Process including channels of supervision

Field activities for commercial working are managed, monitored & looked after by the respective supervisors/In charges in front line offices. Ticket Checking : DCTI, in charge for ticket checking activities at station or in trains Booking : CBS, in charge for Booking office. Parcel : CPS, in charge for Parcel office Reservation : CRS, in charge for Reservation office Goods : CGS, in charge for Goods office

Important & major decisions regarding policy matters, staff welfare, creation of posts, and requirement of additional assets/facilities are taken by the branch officer (Sr.DCM). Beyond the competency, matter is referred to Addl. DRM/DRM or HQ office as per procedure.

TARGETS & FUNCTIONS The targets are set by the Zonal Railway HQ office for the divisional

HQ for the financial year. Divisional/Field units acts to achieve the targets set for the division.

Certain parameters, guidelines & instructions are issued by the Railway Board, divisional units are to follow the same under the guidance of zonal HQ office.

RULE,REGULATIONS,INSTRUCTIONS,MANUAL, RECORD HELD OR UNDER CONTROL OR USED BY THE EMPLOYEES FOR DISCHARGING THEIR DUTIES/FUNCTIONS

Rule & Regulations Railway service conduct rule Disciplinary & appeal rule Hours of employments regulation. Pass rule Leave rule Pension rule

Instructions & Manuals

Indian Railway Establishment Manual

Indian Railway Financial Manual Indian Railway Commercial Manual Indian Railway Operating Manual General conditions of contract & specification Accident Manual Indian Railway Store code General & Subsidiary rule General rule & Service rules Various instructions issued by Railway Board & HQ office from

time to time

STATEMENTS OF THE CATEGORIES OF DOCUMENTS THAT ARE HELD BY OR UNDER CONTROL

Codes. Manuals, specifications, site plans, court cases, public complaints, improvement of traffic, recovery of license fee, maintenance related documents, records, files, pertaining to inspections at various levels & remedial actions. The policy guidelines & instructions from Railway Board, correction slips to various codes & manuals. Internal correspondence to carry out official jobs , which are not relevant to public at large.

PARTICULARS OF ANY ARRANGEMENT THAT EXISTS FOR CONSULTATION WITH OR REPRESENTATIVE BY THE MEMBER OF PUBLIC IN RELATION TO THE FORMULATION OF ITS POLICY OR IMPLEMENTATION THEREOF

There is a system of holding informal meeting with trade unions at suitable interval. The issues regarding establishment, staff welfare, operational aspects, service related matters are discussed to resolve the same. Meeting are held with state government officials, educational institutes & industrialists for technical, social, business & passenger services related matters. Divisional Railway Manager hold meeting with DRUCC/SRUCC and may hold press conference for discussion on public issues.

Public relation organization set up to accept representations for improvement in services for rail user, passenger amenities in trains & stations. Railways also accept public grievances & suggestions from the bonafide passengers with the disposal thereof. STATEMENT OF BOARD, COUNCIL, COMMITTEE AND OTHER BODIES CONSISTING TWO OR MORE PERSONS CONSTITUTED AS ITS PART OR FOR THE PURPOSE OF ADVICE. No such body exists in commercial department/Bikaner division. DIRECTORY OF ITS OFFICERS AND EMPLOYEES Officers-

Name of Officer Designation Contact no Land Line Mobile No.

Sh. C. R. Kumawat Sr. DCM/Bikaner 0151-2201713 9001197950 Sh. Mukesh Saini DCM/Bikaner 0151-220368 9001197951 Sh. A. K. Chouhan ACM-I/Bikaner 0151-2011368 9001197953 Sh. Veerendra Joshi ACM-II/Bikaner 0151-2544833 9001197952 Employees-

Name of Employee Designation Contact no Land Line Mobile No.

Sh. Liyakat Ali Khan Ch. OS/Comml - 9001197955 Sh. Suresh Khatri Ch. OS/Comml - 9414230331 Sh. Ramesh Joshi Ch. OS/Comml - Sh. Mukul Agrawal CMI/Marketing Cell - 9001197954 Sh. Mohd. Ahmed Siddiqui

CMI/Planning - 9001197961

Sh. Dharamveer CMI/Sirsa - 09729595964 Sh. Ved Prakash CMI/Sriganganagar - 9001197960 Sh. Rajendra Pandey CMI/Hanumangarh - 9001197958 Sh. Shiv Kumar CMI/Bikaner - 7568335380 Sh. Satpal CMI/SDLP - 9001197959 Sh. Gajendra Singh CMI/Bhiwani - 09729595963

MONTHLY REMUNERATION RECEIVED BY EACH OF ITS OFFICERS AND EMPLOYEES, INCLUDING THE SYSTEM OF COMPENSATION AS PROVIDED IN ITS REGULATION

Pay in Rs. Name of Officer Designation Basic Pay Grade Pay Pay Scale

Sh. C. R. Kumawat Sr. DCM Sh. Mukesh Saini DCM Sh. A. K. Chouhan ACM-I 25025 4800 9300-34800 Sh. Veerendra Joshi ACM-II 14800 4800 9300-34800

Name of Employee Designation Basic Pay Grade Pay Pay Scale Sh. Liyakat Ali Khan Ch. OS/Comml 19900 4600 9300-34800 Sh. Suresh Khatri Ch. OS/Comml 19880 4600 9300-34800 Sh. Ramesh Joshi Ch. OS/Comml 18570 4600 9300-34800 Sh. Mukul Agrawal CMI/Marketing 22820 4800 9300-34800 Sh. M. A. Siddiqui CMI/Planning 12980 4600 9300-34800 Sh. Dharamveer CMI/Sirsa 13770 4600 9300-34800 Sh. Ved Prakash CMI/Sriganganagar 12750 4200 9300-34800 Sh. Rajendra Pandey CMI/Hanumangarh 11470 4200 9300-34800 Sh. Shiv Kumar CMI/Bikaner 14960 4200 9300-34800 Sh. Satpal CMI/Sadulpur 9760 4200 9300-34800 Sh. Gajendra Singh CMI/Bhiwani 14760 4200 9300-34800 BUDGET ALLOCATED TO EACH OF ITS AGENCY, INCDICATING THE PARTICULARS OF ALL PLANS, PROPOSED EXPENDITURE AND REPORTS ON DISBURSEMENTS MADE

Under the following heads budget has been allocated to the commercial department- Allocation Head Item for budget Allocated fund

(Rs in lacs.) 090210-28 Traffic & movement inspectors 320 090220-28 Passenger station staff 396 090290-28 Office furniture 478 09 G113-51 Stationary /office - 09 G298-51 Stationary /line - 09 G113-50 Computer /office - 09 G298-50 Computer /line - 090270-99 Others 11422

THE MANNER OF EXECUTION OF SUBSIDY PROGRAMMES, INCLUDING THE AMOUNTS ALLOCATED AND THE DETAILS OF BENEFICIARIES OF SUCH PROGRAMME No such programme is available under the preview of commercial department/Bikaner Division

PARTICULARS OF RECIPIENTS OF CONCESSIONS, PERMITS OR AUTHORISATIONS GRANTED BY IT C-29* S No Recipient of concession Booklet reference 1 Bharat Scoute/Guide – Ashok & Party 606508-606511 2 National Youth Project- 5 Members 606512 3 Rajasthan State Junior Boxing Championship- team 17 members 606513-606514 4 Bharat Scoute/Guide- Devendra + 15 members 606515-606519 5 Rajasthan State Badminton- Team 5 members 606520 6 Rajasthan State Surya Mandal Baba Ram Dev Football

Tournament- Team 18 Members 606521

7 All India National Inter School Rifle Shooting- Hemant Chauhan/Dixita/Inderjeet/Narendra Singh/Shiv Vardhan Singh/Sunil Kumar/Sunil Swami/Virendra Kumar/Yogendra Singh/ Om Prakash/Adhiraj Singh

606522-606532

8 Bharat Scoute/ Guide- 6 members 606533 9 Rajasthan state basket ball/P R Bhadu/P S Bika/ J. P. Pandey/ D

R Purohit 606534-606537

10 Bharat Scoute/Guide – Jasbir Kaur/Anil Barupal (2) 606538-606540 11 Rajasthan Junior Atheletic- Team 30 members 606541 12 Rajasthan State Bushu Championship team 30 members 606542 13 Rajasthan State Basket Ball team 14 members 606543 14 Rajasthan State Junior Tennis ball cricket team 14 players 606544 15 Rajasthan Senior state hand ball team 13 players (Female) 606545 16 Rajasthan Senior state hand ball team 13 players (Male) 606546 17 Rajasthan State Junior Tennis ball cricket team 14 players

(Female) 606547

18 Rajasthan State Senior Hand ball Championship team 12 players (Male)

606548

19 Rajasthan State Senior Hand ball Championship team 13 players (Female)

606549

20 Rajasthan State Senior Hand ball Championship team 12 players (Male)

606550

21 Sant Nirankari Samagam, Delhi 125001-125035 22 Rajasthan State Senior Basketball 125036 23 Rajasthan State Table Tennis 125037 24 Sant Nirankari Samagam, Delhi 125038-125168 25 School sports National Swimming 125168-125170 26 Sant Nirankari Samagam, Delhi 125171-125413 27 Rajasthan State 66th Track Cycling Competition 125414 28 Sant Nirankari Samagam, Delhi 125415 29 Rajasthan Cycling Of State 66th National Track Cycling 125416 30 Maharaja Ganga Singh University, Inter Universtiy Cycling 125417 31 Sant Nirankari Samagam, Delhi 125418-125450 32 Bharat Scoute and Guide 125451 33 Sant Nirankari Samagam, Delhi 125452-125518 34 Maharaja Ganga Singh University, Inter University Nation

Badminton Competition 125519-125520

35 Bharat Scoute and Guide 12521 36 59th National School Game Swimming 125522-125524

37 Sant Nirankari Samagam, Delhi 125525-125529 38 Bharat Scoute and Guide 125530 39 Sant Nirankari Samagam, Delhi 125531-125533 40 Bharat Scoute and Guide 125534-125535 41 Sant Nirankari Samagam, Delhi 125537 42 Maharaja Ganga Singh University, Bikaner Inter University Table

Tennis 125538-125539

43 Maharaja Ganga Singh University Inter University Kho Kho 125540-125542 44 Maharaja Ganga Singh University, Inter University Badminton 125541 45 Maharaja Ganga Singh University, Inter University Kabadi 125543 46 Haryana Tirandaji Sangh 34th Senior Recover National Tirandaji 125545 47 Maharaja Ganga Singh University Inter University Hand Ball 125546-125547 48 Maharaja Ganga Singh University Inter University Atheletic 125548 49 Maharaja Ganga Singh University Inter University Wrestling 125549-125550 50 Maharaja Ganga Singh University Inter University Table Tennis 125551 51 Maharaja Ganga Singh University Inter University Chess 125552 52 Maharaja Ganga Singh University Inter University Basketball 125553 53 Rajasthan Tennis Ball Cricket Sang Senior State Tennis Ball 125554 54 Cancelled 125555-125557 55 Rajasthan Tennis Ball Cricket Sang Senior State Tennis Ball 125558-125559 56 Maharaja Ganga Singh University Inter University Boxing 125560-125561 57 Rajasthan Cycling Sangh 10th National Mountain Bike Cycling 125562 58 Bharat Scoute/Guide 125563-125564 59 Maharaja Ganga Singh University Inter University Wrestling 125565-125566 60 Maharaja Ganga Singh University Inter University Softball 125567-125568 61 Maharaja Ganga Singh University Inter University Cricket 125569 62 Atheletic Organization of India 11th National Inter Disst Junior

Atheletic 125570

63 School Organization Of India Rajasthan 59th National School Game Kho-Kho

125571

64 School Organization Of India Rajasthan 59th National School Game Boxing, Hockey, Hand Ball

125572-125574

65 Rajasthan Sate Team 11th Senior Federation Cup Nation Tug-War 125575 66 Maharaja Ganga Singh University Inter University Archery 125576-125577 67 School Game Organization Of India Nation School Game

Badminton 125578

68 Atheletic Organization Of India 11th National Inter Disst Junior Atheletic Meet

125579

69 26th Senior Man National Tug-War 125580-125581 70 Bharat Scoute and Guide 125582-125587 71 Rajasthan State 34th Junior and sub junior cycle polo 125588-125589 72 Rajasthan state inter state junior athletic competition 125590 73 Rajasthan state K D Singh Hockey Competition 125591 73 Maharaja Ganga Singh University Inter University Ball Badminton 125592 74 School Game Sangh India National School Football 125593 75 Rajasthan State National Shooting, Voleyball 125594 76 Maharaja Ganga Singh University Inter University Judo 125595-125596 77 Bharat Scoute and guide 125597 78 Project director National Agriculture Institute, Bikaner 125598 77 Bharat Scoute and Guide 125600-125603 78 Maharaja Ganga Singh University Inter University Shooting 125604-125605

79 Rajasthan State Senior Kho-Kho Competition 125606-125607 80 Rajasthan State Level Senior Weightlifting Competition 125608 81 Rajasthan State Senior Kho Kho Competition 125609-125612 82 Maharaja Ganga Singh University BKN Inter University Voleyball 125613-125615 83 Rajasthan State Junior Level Body Building Competition 125616 84 To take part in Kisan Basant Mela Sammelan 125617-125619 85 Bharat Scoute and Guide 125620-125627

* w.e.f September 2013

C-124 (For students residing out of their home) S. No.

Recipient of concession Booklet reference

1 Manda Institute of Technology Shiksha Sansthan, Bikaner 402551-402600 2 Manda Institute of Technology, Raisar, Bikaner 402701-402725 C-124 A (For students going on educational tour) S. No.

Recipient of concession Booklet reference

1 B.D.M. Institute Senior Secondary School, Mohd. Nagar, Bhiwani

021601-021625

2 Royal Public Secondary School, Raisinghnagar 021626-021650 C-124 B (For sports activities) S. No.

Recipient of concession Booklet reference

1 Good Shepherd Public School, Sriganganagar 21876-21900 2 Govt. Secondary School, Suravali, Pilibanga, Hanumangarh 21901-21925 3 Govt. Senior Secondary School, Naharwali, Sriganganagar 21926-21950 4 Govt. Senior Secondary School, Daba, Sangaria, HMH 21951-51975 5 Kishan Shahid Smarak Khalana, Senior Secondary School,

Sangaria, Hanumangarh 21976-22000

6 Govt. Secondary School, Amarpura Jalu, Sangaria 22001-22025 C-121 (MST-QST for students) S. No.

Recipient of concession Booklet reference

1 Govt. Dungar College, Bikaner 016626-016675 2 Govt. Lohiya College, Churu 016676-016700

016701-016725 016726-016750 016751-016775

DETAILS IN RESPECT OF THE INFORMATION, AVAILABLE TO OR HELD BY IT, REDUCED IN AN ELECTRONIC FORM

Available at website of Indian Railways.

THE PARTICULARS OF FACILITIES AVAILABLE TO CITIZENS FOR OBTAINING INFORMATION, INCLUDING THE WORKING HOURS OF A LIBRARY OR READING ROOM, IF MAINTAINED FOR PUBLIC USE

Available at website of Indian Railways

THE NAMES, DESIGNATION AND OTHER PARTICULARS OF THE PUBLIC INFORMATION OFFICERS

Sh. R. S. Choudhary Sr. DEE/BKN Sh. T. R. Choudhary DEE/BKN

***

Information as per CVC guidelines

S.No. Item Remarks 1 Registration of contractors/suppliers /vendors for

expenditure contracts for which registered/ approved list is maintained.

NA

2 Registration of contractors/suppliers /vendors for earning contracts for which registered/ approved list is maintained.

Available

3 Registration of firms trade group wise in respect of procurement don by stores department .

NA

4 Registration of firms/hospitals for medical suppliers/health care.

NA

5 Renewal of registration/re- registration in respect to the item no 1,2, 3 & 4 above.

As per item no 2

6 Approval of venders by RDSO (both as part I & II source) along with Directorate Operating Procedure (DOP) and Schedule of Technical Requirement(STR).similar action should be taken by CORE,DLW,CLW,ICF,RCF for approving source of items allotted to them.

NA

7 Renewal of approval of venders by RDSO (both as part I & II source)

NA

8 Up gradation of venders from part II to Part I list NA 9 Licenses of RTSA & CBA Available 10 PCO booth Licenses Available 11 Commercial Plots. Available 12 Stacking permission. Available 13 Leasing of Food Plaza. NA 14 Pay & Use toilets licenses. Available 15 Parcel handling & transshipment licenses NA 16 Registration of indents & allotment of rakes NA 17 Tourist car, coach & train booking. NA 18 Application forms for Claim compensation. Available 19 Application forms for refund of freight & fare. NA 20 Waival Of demurrage & wharfage. Available 21 Appointment of Consultant doctors on contract &

its renewal. NA

22 Appointments against cultural, sports, handicapped & scout-guide quota. Vacancies/examination dates.

NA

23 Cases requiring appointment on compensate grounds.

NA

24 Status of bills payment to contractor/supplier NA 25 Recruitment by RRB & RPF/RPSF

a) Employment notice b) Clear position of receipt of applications c) Details of rejection of applications d) Details of issue of call letters e) Date time & venue of examination f) Publication of result & panels g) Information regarding withholding of

result/cancellation of examination.

NA

26 Details of tender/ works contract of value > Rs. 1 crore (Engineering/Mechanical/Electrical//S&T & Medical), Rs. 50 lacs (commercial) and all purchases of value > Rs.20 lacs done through stores contracts.

SNo Name of contract

Name of firm

period Cost of work (In Rs.)

Available

27 Summary of all works contact SNo Name of

contract Name of firm

period Cost of work (In Rs.)

NA

28 All type of licenses, permission, clearances. Available 29 All application forms available on web site in

downloadable form. After receipt of application form, the deficiencies found about the document/information submitted.

Available

30 Status of individual application/matter NA

***