Big brand = big opportunity

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Boost your business

How many customers travel more than half a

mile to visit the store?

When you run a local store or service, you often sell the same big brands as your competition down the road.

It can be hard to make yourself stand out from the crowd.

So, how do you become the store that people cross the street for?

22% Stand-alone store

32% Store with Post Offi ce

Source: Him! Research 2016

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Today’s Post Offi ce Locals

Opening a Post Offi ce Local branch means you integrate new services into your existing retail business. You become the shop, the bank and the Post Offi ce in your community.

Popular and convenientAround 4,000 of the Post Offi ce network of 11,600 branches across the UK are Post Offi ce Locals.

Quick and effi cientOn average, it takes less than 30 seconds to serve a customer.

One small counterServices are off ered from a small combi counter alongside the retail till and off ered over the same opening hours. Trained staff can serve all customers.

(Figure correct as of July 2017 according to NT Customer Satisfaction Tracking Report produced by Quadrangle)

96% customer satisfaction

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Plus many more…

100mtransactions

per year

OverExclusiveto Post Office

UKNo. Exclusive

to Post OfficeUKNo.

£13bnsent through Post Office

Exclusive and award-winningIn a Post Office Local, you’ll provide a wide range of exclusive and market-leading services.

You get paid a fee for every Post Office transaction, from sending a parcel to taking a bill payment. More importantly, you’ll draw more people into your store every day.

Benefit payments

State benefits and pensions

Bill payments

Gas, electricity, phone and more

MailsRoyal Mail and Parcelforce

Worldwide services for letters and parcels

BankingDay-to-day personal and business banking from all

the UK’s major banks

MoneyGramR

Simple payments to more than 200 countries

Travel MoneyBest Foreign Exchange/ Travel Money Retailer:

British Travel Awards, 2016

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Day after day, week after weekOur services give all kinds of people a reason to come regularly into your store. From parents paying their utility bills to small business owners paying in cash. From online traders posting parcels to holidaymakers collecting their travel money. And while they’re there they spend, giving you a valuable new income stream, as independent research shows.

In stores with a Post Offi ce

+ + =Your existing retail sales

New retail sales

Your Post Offi ce

sales

78%of people using the Post Offi ce bought

something else in the shop

73%of customers said the

Post Offi ce was their main reason for being in-store

Source: Him! Research 2016

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What we’re looking for

• Entrepreneurs with a vibrant retail business, in a convenient location

• Space for a Post Offi ce counter

• Disabled access to premises

• Well maintained premises that are owned or leasehold

• Full compliance with HSE regulations including asbestos, the IEE Wiring Regulations (17th edition) and with the Equality Act

We supply and fi t the counter, signage and Post Offi ce Epos kit with a new dedicated phone line

We’ll train you and your staff , and provide ongoing telephone support

We deliver stock and cash

We’ll promote your new Post Offi ce

All we need from you is power and a telephone socket for the Paystation, and fi t-out time.

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How much space will you need?

• Enough room for a Post Offi ce counter, with space in front for disabled access, and space behind it for mail bags

• A secure area for a Post Offi ce safe

Mini combi845mm width 840mm depth 975mm height

Local counter1145mm width 840mm depth975mm height

Dual counter1320mm width without

basket well, 845mm depth, 925mm height1520mm width with 200mm basket well1700mm width with 380mm basket well

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Contract and feesIf you decide to take on a Post Office Local:

• You’ll receive fully variable remuneration, based on the current fee rate for relevant products and services

• Your fees will be dependent on your branch performance and external factors, including the UK retail environment, which could be higher or lower than the estimate. Product and service rates could also go up or down

• You can contract with us either individually, as part of a partnership, or through a company you control

If you contract through a company, we might require one or more personal guarantees from the owners or directors of the company

• You’ll need to integrate your Post Office branch with your retail business, and provide access to Post Office products and services for all the hours that your shop is open

• We’ll expect you to share commercial information (including retail sales data) with us on a regular basis, and support and take part in research if we ask

• You’ll need to comply with our non-compete restrictions policy

• The new contract would be a fully commercial VAT-based arrangement if you meet the VAT threshold. If you don’t, then VAT won’t apply. You should seek independent professional advice on your VAT requirements

• We can provide you with a copy of the latest version of the draft contract for information only at this stage. Please ask

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Giving all kinds of people a reason to come into your store

Day after day Week after week

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What you need to know:There is no franchise fee payable if you become a Post Offi ce branch.

Post Offi ce Ltd has non-compete supplier relationships that place some restrictions on what services you can provide, although some waiversare possible:

• Mail/parcels: you can’t provide any service that competes with Royal Mail and Parcelforce (such as Collect +, MyHermes or others)

• National Lottery: we’d prefer you to switch to our agreement

• Bill payment: bills (no waivers for water/gas/electricity/local authority/phone and broadband), tokens, pre-payment keys, payment cards processed via a third party terminal

• Banking: cashing cheques (no waivers), payday loans, Credit Union, building society or bank agency

• ATM: if you already have an ATM you can apply for a waiver

• Financial Services: if you’re off ering any insurance, credit cards, mortgages products, or independent fi nancial advice or insurance brokerage we will need a separate discussion

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Contact usIf you have any questions about this booklet or would like to arrange for one of our team to visit, please contact our helpline.

Call 0845 266 8790

Open Monday to Friday 9am to 5pm

Email ntquestions@postoffi ce.co.uk

Visit www.runapostoffi ce.co.uk

(Figure correct as of July 2017 according to NT Customer Satisfaction Tracking Report produced by Quadrangle)

96% customer satisfaction

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