BID DOCUMENT - Air Indiatenders.airindia.in/uploads/AI Tender Warehouse Servic… · Web viewAIR INDIA LIMITED, a company constituted under the Indian Companies Act 1956, with its

Tender Ref No. DEL/CARGO WHS/2019 Dated:29th July,2019

BID DOCUMENT

SELECTION OF SERVICE PROVIDER

FOR

CARGO HANDLING & WAREHOUSE SERVICES OF INTERNATIONAL CARGO

FOR

AIR INDIA LIMITED

AT IGI AIRPORT,

NEW DELHI

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DISCLAIMERThe information contained in this tender document (hereinafter referred to as “Tender” or “Tender Document “or Request for Quotation or RFQ) or/and any information pertaining to the aforesaid subject matter provided subsequently to the Applicants/Bidders in any form by Air India Ltd. shall be subject to the terms and conditions which are contained herein and any other terms and conditions as may be prescribed by Air India Ltd prior to award of the Tender.

The purpose of this Tender is to provide all Bidders with the information that may be useful to them in the formulation of their Bids in response to this Tender. The statements and facts contained herein, which reflect various assumptions and assessments arrived at by Air India Ltd. do not purport to contain all/exhaustive the information on the aforesaid subject matter that each applicant may require for the purposes of submitting their Bids.

The assumptions, assessments, statements and information contained in this Tender may not be complete, accurate, adequate or correct. Each Bidder should, therefore, conduct its own due diligence, investigations and analysis and should check the accuracy, adequacy, correctness, reliability and completeness of the assumptions, assessments, and information contained in this tender document and shall obtain independent advice from appropriate sources.

The information provided in this Tender to the Applicants is on a wide range of matters, some of which depends upon interpretation of law. The information given is not an exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statement of law. Air India Ltd. accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on the law expressed herein.

Air India Ltd. also accepts no liability of any nature whether resulting from negligence or otherwise however caused arising from reliance of any Applicant/Bidder upon the statements contained in this Tender.

Air India Ltd. may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information, assessment or assumption contained in this Tender, from time to time till opening of the Bids (technical and financial).

The Tender does not imply that Air India Ltd. is bound to select a Bidder or to appoint the Selected Bidder, as the case may be, and Air India Ltd. reserves the right to reject all or any of the Bids without assigning any reason at any time.

The Bidder shall bear any and all its costs associated with or relating to the preparation & submission of its Bids including but not limited to preparation, copying, postage, delivery fees, expenses associated with any demonstrations or presentations which may be required by Air India Ltd. or any other costs incurred in connection with or relating to its proposals. All such costs and expenses shall remain with the Bidder and Air India Ltd. shall not be liable in any manner whatsoever for the same or any other costs or other expenses incurred by the Bidder in preparation or submission of the proposal, regardless of the conduct or outcome of the bid selection process as contained herein.

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Air India Limited

SUMMARY OF BIDDING INFORMATION

NAME OF WORK : CARGO HANDLING & WAREHOUSE SERVICES OF

INTERNATIONAL CARGO

PLACE OF WORK : Air India Cargo, IGI Airport, Terminal-II, New Delhi-110037.

LAST DATE AND TIME FOR : 21st August,2019/ 15:00 Hrs

RECEIPT OF BIDS

DATE AND TIME OF OPENING OF: 21st August 2019 / 16:00 Hrs

BIDS

PLACE OF SUBMISSION AND :AIR INDIA,CARGO SALES,GSD BUILDING

OPENING OF BIDS IGI AIRPORT, TRML-II,

NEW DELHI-1100037.

CONTACT PERSON : Name: Mr. P. Kujur,

Designation: Sr. Asstt. Gen. Manager ©

Phone: 011-47454023 Email: [email protected]

Mob: +91 8800197880

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AIR INDIA LIMITED

INVITATION FOR BIDS

SELECTION OF CARGO HANDLING & WAREHOUSING - SERVICE PROVIDER FOR AIR INDIA LIMITED AT IGI AIRPORT , NEW DELHI .

1. AIR INDIA LIMITED, a company constituted under the Indian Companies Act 1956, with its registered office at Airlines House, 113 Gurudwara Rakabganj Road, New Delhi-110001, India, operates as “AIR INDIA” (hereinafter called Äir India”) as National flag carrier for India. AI operates flights within India, as well as to the international destinations, and inter alia has major operations and maintenance bases at Mumbai and New Delhi. Air India is interested in Selection of Cargo Handling & Warehousing Service Provider for International Cargo Handling at IGI Airport, New Delhi.

2. The scope of the work (hereinafter referred to as “Services”) for the Cargo Handling & Warehouse Service Provider shall be as detailed under the Bid documents.(Annexure A to G )

3. The bidders (hereinafter referred to as Bidders/Applicants) who have experience in similar works and have established organization for taking up such works and who satisfy the qualification criteria of Bid Documents need only apply.

4. The Air India invites sealed Technical and Financial Bid. For the bid submission purposes, tenderers should submit their bids in the prescribed formats in separate envelopes:-

Envelope (i): To be super scribed with “Technical Bid Part - A, Tender No:DEL/CARGO WHS/2019, Dated: 29/07/2019, Due Date: 21/08/2019, Tender for Selection of Service Provider for Cargo Handling & Warehousing of Air India Limited, International Cargo at IGI Airport, New Delhi ” This envelope must contain duly filled in Technical Bid Form (Annexure-C) supported with duly signed relevant documents of evidence, duly signed copies of Annexure A,B,C,E and F . This envelope must also contain EMD of Rs.2,00,000/- (Rs Two Lakhs Only) favouring Air India Ltd payable at New Delhi by way of DD/Pay Order and the envelope be sealed / closed.

Envelope (ii):To be super scribed with “Financial Bid Part - B, Tender No DEL/CARGO WHS/2019, Dated: 29/07/2019, Due Date: 21/08/2019, Tender for Selection of Service Provider for Cargo Handling & Warehousing of Air India Limited, International Cargo at IGI Airport, New Delhi ” This envelope must contain duly filled Financial Bid Form (Annexure - D) and be sealed / closed with complete name and address of the Bidder.Envelope (iii): Master Envelope: To be super scribed with “Tender No DEL/CARGO WHS/2019, Dated: 29/07/2019, Due Date: 21/08/2019,Tender for Selection of Service Provider for Cargo Handling & Warehousing of Air India Limited, International Cargo at IGI Airport, New Delhi ” . This Master envelop must contain duly closed/sealed two Envelopes i.e. (i) Technical Bid Part – A (ii) Financial Bid Part – B and the said Master Envelope be sealed / closed. The Master Envelope should carry the complete name and address of the Bidder along with the telephone, fax and e-mail address. Figures quoted in Technical and financial bid should be covered with a transparent adhesive tape. The Air India invites sealed Technical and Financial Bid.

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5. Bidder should submit the Tender document on Company’s Letter head duly signed with Seal of the company and all the relevant supporting documents attached with the said bids should be duly signed and Stamped by the Bidder/ Authorised Representative. In case the bids are not accompanied by any and all supporting documents, the bid shall be liable to be rejected.

6. A complete set of bidding documents are available online on the website of Air India at www.airindia.com. All bids must be accompanied by Earnest Money Deposit of the amount INR 2,00,000/- (INR Two Lac only.) In the form of valid DD/Bankers cheque drawn in favour of “Air India Limited” payable at New Delhi, India. The DD should be attached with Technical Bid.

7. No other forms of payment would be accepted. The EMD for unsuccessful bidders shall be returned/ refunded at the earliest.

8. All Bids must be delivered to the office of Sr. AGM-Cargo, Air India, Cargo Sales, GSD Building, IGI Airport, Terminal -II, New Delhi-110037 not later than 1500 hrs on 21st August, 2019.

9. The Air India reserves the right to accept or reject any bid and to annul the bidding process and reject all bids, at any time prior to award of Contract, without thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the grounds for the Air India’s action.

10. Bidders may obtain any further information/clarification regarding the availability of Bid documents, from Air India, Cargo Sales, GSD Building, IGI Airport, Terminal-II, (Mob:8800197880)

11. Wherever the world ground handling/cargo handling services appears in the bid documents, the same should read as Cargo Handling & Warehouse Handling Services.

12. The Bidders must forward the pre-signed integrity pact (duly initialled on each page) as mentioned under (Annexure F) along with the Technical Bid.

13. Annexure of the Bid:

Annexure A : Work Scope (IATA SGHA 2013). (Page 6-10)

Annexure B : General Terms and Conditions. (Page 11-26)

Annexure C : Technical Bid (Page 27-34)

Annexure D :Quote for Terminal charges, Financial Bid (Page 35-36)

Annexure E : Service Level Agreement/Performance Parameters(Page 37-41)

Annexure F : Integrity Pact (Page 42-46)

Annexure G : Air India Flight Schedule, Type of aircraft and ULD Configuration (47-54)

General Manager-Commercial (NR)

Air India Limited

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http://www.airindia.com./


ANNEXURE -A

WORKSCOPE FOR CARGO HANDLING & WAREHOUSE HANDLING OF INTERNATIONAL CARGO OF AIR INDIA LIMITED AT IGI AIRPORT, NEW DELHI

(Relevant clauses taken from IATA GHA AGREEMENT 2013)

SECTION A: REPRESENTATION, ADMINISTRATION AND SUPERVISION

1.1. Representation1.1.1. (a) provide

(b) arrange for

1. Guarantee

2. Bond

To facilitate the Carrier’s activities

1.1.2. Liaise with local authorities.

1.1.3. Indicate that the Handling Company is acting as handling agent for the Carrier.

1.1.4. Inform all interested parties concerning schedules of the Carrier’s aircraft.

1.2. Administrative Functions

1.2.1 Establish and maintain local procedures.

1.2.2. Take action on communications addressed to the Carrier pertaining to warehouse.

1.2.3. Prepare, forward, file and retain for a period specified in the Annex B, messages/ Reports/ statistics/documents and perform other administrative duties in the following areas.

(a) Station administration

(b) Load control

(c) Cargo services

1.2.4. Maintain the Carrier’s manuals, circulars and other operational documents connected with the performance of the services.

1.2.5 Issue AWBs for Direct Booking from Defence/MEA/Postal Dept and any other category as and when required by Airline and deposit the collection in Airlines account.

1.2.6 Collect DO fee and/or any other charges from time to time from the clients on behalf of the airline and deposit the collection in airline account.

1.3. Supervision and /or Co-ordination.

1.3.1. (a) Supervise

(b) Co-ordinate services contracted by the Carrier with third party (ies)

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1.3.2 Provide Turnaround coordinator.

1.3.3. Ensure that the third party (ies) is (are) informed about operational data and Carrier’s requirements in a timely manner.

1.3.4. Liaise with the Carrier’s designated representative.

1.3.5. Verify availability and preparedness of personnel, equipment, loads, documentation of third party (ies).Verify dispatch of operational messages.

13.9. Note irregularities and inform the carrier.

1.4 Station Management

1.4.1. Provide representative on behalf of the Carrier to act

(a) exclusively.

1.4.2. The Handling Company is authorized to represent the Carrier’s interest with regard to resolving governmental and local authorities’ matters.

1.4.6. Liaise with local and Government authorities to ensure that all necessary permits and licenses are applied for, negotiated and secured in advance of each seasonal/operational change.

SECTION 5: CARGO AND MAIL SERVICES

5.1. Cargo and Mail handling -General

5.1.1. (a) Provide(b) Arrange(1) Warehouse and storage facility (ies)(2) Warehouse handling equipment.(3) Warehouse handling services.(4) General Cargo(5) Special Shipments (HUM/VAL/PER)(6) Specialised Cargo products(7) Post office mail.(8) Diplomatic mail(9) Diplomatic cargo(10) Company cargo/material(11) Dangerous Goods as per IATA Dangerous Goods Regulations Manual.

5.1.2. (a) Issue

(b) Obtain

(c) Make available to Carrier Receipt upon delivery of Cargo.

5.1.3. Take action to

(a) prevent theft or damage to the Carrier’s cargo and mail in custody of the

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Handling Company.

(b) Prevent theft or unauthorized use of, or damage to the Carrier’s pallets, Containers, nets, straps, tie-down rings and other material in the custody of the Handling company. Notify the Carrier immediately of any damage to or loss of such items.

5.2. Customs Control

5.2.1. (c) place cargo under Customs control.(d) present to Customs cargo for physical examination for(1) Inbound cargo(2) Outbound Cargo(3) Transfer Cargo

5.4. Physical Handling Outbound/Inbound5.4.1. Accept cargo, ensuring that

(a) machine-readable Cargo labels are affixed and processed.(b) Manual labels are affixed and processed.(c) Shipments are “ready for carriage’.(d) The weight and volume and number of pieces of the shipments are checked.

(e) The regulations for the carriage of special cargo, particularly the IATA

Dangerous Goods Regulations (DGR), IATA Live Animals Regulations (LAR),

and others have been complied with.

5.4.2. Tally and assemble cargo for dispatch

5.4.3. Prepare

(a) Bulk cargo

(b) ULDs using

(c) Build up materials provided by Carrier.

(d) Build up materials provided by Handling Company and establish -

1. Gross weight

2. Volume weight

3. ULD contour and provide the load control unit with the information.

5.4.4. Perform acceptance check on pre-built ULDs and establish, if accepted(a) gross weight(b) Volume

(c) ULD contour and provide the load control unit with the information.

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5.4.5. (a) Load outbound cargo on vehicles.

(b)Assemble cargo for delivery to the aircraft.

5.4.6. (1) Offload bulk cargo from vehicles.

(2) Breakdown ULDs

(3) Check incoming cargo against airway bills and manifests.

(4) Release cargo to the consignee or agent.

5.5. TRANSFER/TRANSIT CARGO5.5.1 Identify transfer/transit cargo5.5.3. (a) Provide

(b) Arrange for transport to the receiving carrier’s warehouse.(1) on airport.

5.5.4 Accept/prepare(a) transfer cargo(b) Transit cargo for onward carriage.

5.6. Post Office Mail5.6.3 Transport mail from

(a) Cargo warehouse to postal facility

(b) Postal facility to Cargo Warehouse

1. on airport.

5.6.5. Prepare

(a) Bulk mail

(b) ULDs and establish

(a) Gross weight

(b) Volume

(c) ULD contour and provide the load control unit with the information

SECTION 6: SUPPORT SERVICES6.1. Accommodation61.1. Provide the carrier with

(a) Air conditioned Office space (300 Sq. Meters) fully equipped with Work stations/ Cabins.

(b) Storage space (20 Sq. Meters) with racks

(c) Other facilities, as specified in Annex B

6.2 Automation/Computer Systems6.2.1 (a) Provide (b) Arrange for

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(c) OperateComputer hardware and other equipment (as specified in Annex B) to enable access to

(2) Handling Company’s system6.2.2. Perform the following functions in(b) Handling Company’s system(c) Cargo Handling6.3. Unit Load Device (ULD) Control - For Built-up ULD’s6.3.1. (a) Provide or

(b) Arrange for storage space for ULDs(2) Cargo ULDs

6.3.2. Take action to prevent damage, theft or unauthorized use of the Carrier’s ULDs in the custody of the Handling Company. Notify the Carrier immediately of any damage or loss. (ULDs under the custody of the Handling Company).

6.3.3. (a) Take physical inventory of ULD stock and maintain records (for ULD’in possession of handling company)

6.3.4. Prepare ULD exchange control documentation for all transfer of ULDs and obtainsignature (s) of the transferring and receiving carrier (s) or approved third parties

and distribute copies.6.3.5. Handle lost, found and damaged ULDs and notifies the carrier of such

irregularities.

SECTION 7 - SECURITY7.2. Cargo and Post office mail7.2.1. (a) Provide or

(b) Arrange for(1) control of access to the cargo facilities.(2) Screening of cargo and/or mail(3) Physical examination of cargo(4) Holding of cargo and/or mail for variable periods.(5) Secure storage of cargo and /or mail

7.5. Additional Security Services7.5.1. (a) Provide or

(b) Arrange for (upon request) Additional security services.

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ANNEXURE “B

GENERAL TERMS AND CONDITIONS

Whereas Air India Ltd. (referred as Airline hereinafter) intends to hire the services from one of the Custodians at the Cargo Terminal, IGI Airport, Terminal-II, New Delhi with regard to the following functions necessarily arising out of an effective, efficient and timely handling of the air export and import cargo and whereas the Airline solicits the following services from the Custodian, the responses/confirmation of which shall be tantamount to the “Technical” bid being offered by the Custodian towards compliance of the desired services by the Airlines. The detailed ambit of work-scope/services required is mentioned herein under:-

EXPORT CARGO

1. The Custodian shall make necessary arrangements to facilitate the vehicles carrying the export cargo at the appropriate and convenient entry gate/point.

2. The Custodian shall allocate a dedicated and exclusive cargo offload platform for smooth, unhindered and quick handing over/processing of export cargo.

3. The Custodian shall arrange sufficient manpower equipped with state-of-the -art logistics support at the offload station towards a safe and secure offloading of goods.

4. The Custodian shall position its staff at a strategic location for collection of theTerminal Charges.

5. The Custodian shall allocate an exclusive cargo storage area pending Customsclearance.

6. The Custodian, consequent upon the Customs clearance, shall depute adequate manpower for screening of the goods by Carrier Personnel.

7. The Custodian shall engage adequate and trained manpower towards storage of the cargo in the warehouse whereby a correct and un-ambiguous location of the goods shall be marked by them.

8. The Custodian shall provide certain designated area in or around the warehouse wherein the empty pallets of the airlines could be kept and should be easily retrievable for unitizing purposes as and when the need arises.

9. The custodian shall provide adequate and skilled manpower to accomplish the loading/unitization and when advised by the Airline personnel.

10. The Custodian shall provide enough and unhindered space for unitization and bulk loading in trolleys (BT) in the warehouse prior to their exiting to the bay.

11. The custodian should preferably install an Elevated Transport Vehicle (ETV), if not already in place, for storage and timely retrieval of the ULDs.

12. The Custodian shall ensure installation of CCTV at all the vulnerable locations.

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13. The Custodian shall position its Security personnel at the all the strategic locations.

14. The Custodian shall be liable for theft or pilferage, if any, occurring from the export goods while these are in their custody.

15. The Custodian shall be liable for settlement of an appropriate claim/compensation of the lost/misplaced/pilfered goods in accordance with the laid-down guidelines in case any of these mishandling occurs to the exports goods in their custody.

16. The Custodian shall also be liable for discrepant loading, if any, whereby the pieces are wrongly loaded in the ULDs/BTs and consequently shipped to theincorrect destinations.

17. The Custodian should necessarily have a Centre for Perishables for their unitization and storage with varying temperature control including the minus ones.

18. The Custodian should necessarily have a designated place with safe vault inside the warehouse for storing the Valuable consignment.

19. The Custodian should necessarily have a Centre for storing the Dangerous Goods and Live Animals, If any feeding arrangement for the AVI is to be done during its stay in the warehouse, same should be taken care by the warehouse

custodian in liaison with agent/shipper

20. The Custodian should have ample of space for goods’ warehousing and hence in no case should there erupt any instance of inter-mixing of different consignments.

21. The Custodian shall provide Cargo booking facility with adequate, trained and experienced staff for shipments coming from Defence, MEA, Postal Depts. and any other category as and when required by the airline. This also includes direct booking for transportation of Human Remains/HUM. Designated counters with sufficient manpower will be provided to cut the AWBs and other documents on behalf of Airline. It will also be the responsibility of the Handling Company to deposit the collection in Air India account on daily basis or as advised from time to time. Handling Agency will prepare DSR on fortnightly basis to be submitted to airline and no additional cost for it as same will be part of the package. The Custodian shall be solely responsible for misuse of CBD stock given by the airline. The Warehouse service provider/Handling agency will collect and deposit in the airline’s bank account any MISC charges levied by Airline from time to time.

21. The Custodian will ensure putting in place in certain terms the provisions for adequate space for acceptance/storage of the cargo on weekly offs and public holidays, such as collection of cargo on SAT/SUN to utilise the cargo space available on Monday. Our Monday flights invariably go exceptionally light due no cargo available to load for the day. No demurrage will be levied for above storage. In fact, this will give advantage to the warehouse for their business.

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IMPORT CARGO

1. The Custodian shall make sufficient space available outside its Import Warehouse to facilitate the parking of the ULDs/BTs having offloaded from incoming flights.

2. The Custodian shall install the CCTVs and position the Security Guards in/around the import goods area outside the warehouse to keep a vigil to avoid any theft or pilferage.

3. The Custodian shall commence the import action immediately on goods’ receipt but not later than 2-4 hours after the actual arrival of the flight.

4. The custodian shall depute adequate personnel for an effective, timely, smoothand faultless checking of the incoming goods towards an early issuance of theSegregation Report.

5. The Custodian shall ensure storage of the incoming goods in an orderly manner in the warehouse and shall further avoid any damage or pilferage to these goods while in storage.

6. The Custodian shall position sufficient windows/counters for acceptance of the import-related charges in order to avoid delay and inconvenience to the consignee.

7. The Custodian shall arrange a smooth passage for exit of the import goods after these are duly delivered to the consignee.

8. The Custodian shall ensure vital inter-electronic connectivity to facilitate the Electronic Data Interface (EDI) among all the stakeholders.

9. The Custodian will make arrangements for collection of DO fee and/or any other charges from time to time from the clients on behalf of the airline and deposit the collection in airline account on daily basis or as advised from time to time. The Warehouse service provider/Handling agency will collect and deposit in the airline’s bank account any MISC charges levied by Airline from time to time.

TRANSHIPMENT CARGO

1. The Custodian shall make sufficient space available outside the export/import warehouse for parking the ULDs in Transit pending their further dispatch.

2. The Custodian shall arrange an exclusive warehouse dedicated to store the loose transhipment cargo.

3. Delhi being the HUB, the Custodian shall arrange adequate facility for transhipment ( I to I, I to D & D to I ) should be put in place for smooth movement of cargo. Min two staff/officer would be positioned by the Handling Company at coordination cell (24x7).

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GENERAL CONDITIONS

1. Air India being a National Carrier, in case of natural calamity/relief/rescue if Air India Carriage any FOC material, all warehouse charges will be FOC.

2. In case of carriage of cargo by Air India subsidiaries such AICL (IX), the same will be handled by the warehouse custodian as for Air India.

3. In case of Company cargo, no warehouse handling charges will be paid to the handling company (Warehouse Custodian) i.e. it will be FOC in all areas i.e. Export, import and TP and no demurrage will be paid for company cargo beyond permissible period.

4. In case of any industrial action or any other dispute, if services are hamper, no charges will be paid by Air India including demurrage and loss of revenue if any has to be compensated by the warehouse custodian i.e. Handling Company.

5. Insurance cover required for the purpose of fire, damage and theft of all the goods and Properties including equipment’s, will be done by the warehouse service provider.

6. The employees of the Handling Company shall not be deemed to be the employees of Air India, hence the compliance of all Statutory Rules and Regulations in respect of these employees will be the sole responsibility of the Handling Company and Carrier will not be responsible for any liability on this account.

7. Handling company will confirm the custodianship of the Warehouse and the required undertaking, if any.

EXTRACT OF CARGO WAREHOUSE HANDLING REQUIREMENTS AT INTL. CARGO TERMINAL

TENDER - CARGO WAREHOUSE HANDLING IN HANDLING AGENT'S PREMISES

For handling of cargo at ICT the following functions would have to be performed by the Handling Agency.

Cargo Warehouse Handling Services

1. The Handling Company will provide cargo handling services in their warehouse and provide necessary manpower, supervision services including dedicated Customer Service Agent. The job requirement is given in details below.

2. The Handling Company should hold all warehouse equipment duly Insured for handling the cargo at their cost and provide a list of same to the carrier. The Handling Company should keep this equipment in serviceable condition at all the times during the tenure of the contract.

3. The Handling Company/Warehouse should have adequate/dedicated space to meet the requirement and should be sufficient to accommodate 100% cargo of Air India at IGI airport at any point of time with complete infrastructure duly

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approved/recognised by airport operator, any other regulatory authority, and statutory government agencies. Dedicated and adequate Warehouse space/bays for loading and unloading cargo and also docking space for parking of the vehicles used for Export/Import.

4. Handling Company should provide the cold storage facility required for perishables/PER and categories of cold storage facility with different temperatures required. Similarly, provide adequate storage space with required temperature for pharma products too. Also, facility of temperature-controlled transportation facility for PER/Pharma from warehouse to the aircraft and Vice Versa is desirable.

5. Handling Company/Warehouse should be fully equipped to handle dense and shipments requiring extraordinary handling and care.

6. The Handling Company will provide storage for the ULD's of the Carrier and will

submit an inventory report on weekly basis to Air India personnel.

7. The Handling Company will ensure that all Govt. Formalities like (CASA, ICAO, ISAGO and IATA) customs, health, safety labour and other mandatory requirements are complied with.

8. Dangerous goods will be accepted by Handling Company's trained personnel in accordance with the latest edition of IATA DGR and Carrier's special instructions. The staff from the Handling Company performing these functions should hold valid certificate, periodically updated.

9. All special cargo such as VAL, PER, HUM, DGR, etc. either for Export or Import are to be escorted, treated and to be stored in accordance with instructions of AWB, IATA, Customs & Security regulations.

10. Consumables for ULD build up for export cargo like skids, ropes, shrink wrap, plastic cover, lashing etc. will be supplied by the Handling Agency and should be inclusive in the quoted rate.

11. No extra charges shall be applicable for providing the services at night, on Saturdays, Sundays or legal holidays.

12. No extra charges shall be applied to the Carrier by the Handling Company due to the cancellation of the carrier's flight informed 6 hours, prior to STD.

13. The Handling Company will provide X-ray machine meeting TSA requirements which will be manned by trained and certified Security personnel for X-ray of all joining /transit cargo and mail.

14. The Terminal charges for export, import and transshipment consignments will be determined by market practice and will be charged with Air India concurrence.

15. Handling Agency will provide access to their software of Warehouse management with live view/MIS to the airline.

16. It is desirable that Handling Company has capability to handle Courier cargo too in

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case same is shifted to this warehouse on the approval of regulatory authorities and the concerned statutory bodies.

17. Any disbursement made by the Handling Company on behalf of the Carrier will be reimbursed by the carrier at actual cost price.

SECURITY REQUIREMENT

1. The following will be the security requirement, which will be provided by the Handling Agent.

1. Year wise documents and registers records, related to screening should be kept at least 3 years as per Air India security SOP and TSA/EU, BCAS, DGCA and other agencies audits requirements. i) TSA documents requirements: -a) AWB b) shipper security endorsement.c) Cargo security declaration. d) 180 days business relationship record.e) Agents/Shippers ID verification form.f) Agent ID with sign his mobile number. ii) EU documents requirements -a) AWBb) Cargo security declaration.c) Duly filled consignment security declaration form with printed ACC3/RA3 UAI code (unique Alpha Numeric identifier assigned to Air India)d) Agent ID with his sign and mobile numbere) Shipper security endorsement. 2. Minimum 3 Years training record (TSA awareness training/

EU awareness training/ BCAS screener and Avsec certification/ DGR certification) kept in DCSC admin and must be available at the time of audit.

3. Service provider should install / use latest technology for screening/ surveillance and other security controls as per TSA/EU and BCAS guidelines and update time to time.

4. Provide space/work area at service provider's premises for 15% random physical check by Air India security staff.

5. Security Equipment maintenance / calibration records is readily available with DCSC minimum 1 year.

6. Access control to the warehouse, SHA, and perimeter wall should be provided by the contractor/ service provider.

7. CCTV surveillance/monitoring of cargo warehouse and CCTV recording kept more than 1 month.

8. If there is noncompliance during inspection/ Audit by TSA/EU/DGCA/BCAS and other entity the penalty will goes to service provider.

9. TSA / BCAS compliant X-ray machine in the Cargo warehouse.

II) Strong rooms for keeping the valuable cargo.

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III) The Handling Agent will allow Air India Security or its authorized agency to carry out their functions on x-ray machine in the Handling Agents warehouse.

IV) The Handling Agent should note that the Air India Security or its authorized agency would escort the cargo while transported to/from warehouse to Air India flight.

V) Separate designated area for storage of Air India cargo for the purpose of cooling of the Cargo for storage.

VI) Premises should be safe guarded by trained personnel with modern security equipment. The selected cargo handling agency, apart from following DTLR/TSA/BCAS procedures will also have to observe Air India procedures, which will be apprised to them.

VII) Handling Company should ensure all Security compliances as required by Airport Authorities like DIAL, CISF, BCAS and other statutory requirements.

EXPORT/IMPORT HANDLING

1. The Handling Agent will be required to deploy staff depending on volume of cargo each day, 365 days a year, for handling of Import/Export cargo besides some dedicated staff as indicated. The reporting pattern of these staff shall be discussed with Air India officials prior to deployment as per flight schedule.

2. All the staff/supervisors should be direct/outsourced, employees of the Handling Company. The warehouse staff should be well trained and qualified to operate handling equipment.

3. All staff of the Handling Company should have valid license for handling Dangerous Goods and meeting all IATA DGR requirements for handling of Air India export and import cargo.

4. The Handling Agent will ensure that due care is taken for avoiding damage to the property. The Handling Agent will also comply with all local health and safety regulations and the security parameters as drawn and established by Air India. In addition, the Handling Agency shall also be solely responsible for strictly adhering to the Local and Federal Regulations.

5. Continuity of staff (trained) in carrying out Cargo functions to be maintained.

6. The Handling Company will be required to co-ordinate with Air India Ground Handler (AISATS) for the purpose of handling of Export/Import/TP cargo.

7. Complete Import Management will be the sole responsibility of the Handling Company (Warehouse Service provider).

8. Cargo Handling and related rates levied to Shipper/Freight Forwarder/agents should be in line with the rate decided by the regulatory authority from time to time. However, prior to implementation the concurrence of airline needs to be

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taken with the perspective of Carrier’s business and its implications.

(A) JOB REQUIREMENTS-EXPORT CARGO

Receipt of cargo consignments in warehouse, with all relevant documents to be checked by agent receiving/accepting the documents. The handling agent staff shall inspect cargo - condition, count and verify labelling in the presence of Security.

1. Check and weigh consignment. If cargo is of valuable nature (silver, gold), Duty Manager or Duty Supervisor to be present during weighing operation. Correction if necessary to be made on the Airway Bill and AI to be informed.

2. Reading weight/charges etc., in the presence of the freight delivering agent.

3. Documents to be entered in the system for customs purpose, and assigned to the relevant flight as per the loading sheet, which will be given to the handling agent by Air India Cargo Operations Loading office every day.

4. Dangerous goods to be checked and cargo to be kept in the area designated for such cargo. The Handling Company should have a licensed staff to handle dangerous goods-Export/Import in accordance with current IATA DGR and ensure that such a staff is made available for acceptance and handling of Air India cargo containing dangerous goods.

5. Ensure all security documentation are in order, and if not, the same to be obtained from the exporter/agent. Also a copy of the Security Regulatory Authority letter as required by local laws is to be obtained and TSA/ACC3/RA3 guidelines to be followed.

6. All Customs procedures to be processed and ERL's to be delivered to customs as per customs requirement.

7. All efforts to be made for utmost utilization of the aircraft space available. This is to be done based on the loading sheets provided to the handler by Air India Operations for out bound flight, and further through telephone calls, and finally completion upon receipt of final CPM, Post Office mail and company material also to be forwarded following the above yard sticks, with the ultimate objective for total utilization of the space available.

8. Any discrepancy pertaining to Loading must be advised to the airline via e-mail.

9. The handling company to act on the Loading Sheet and advice AI, regarding complete detail via e -mail.

10. Export Tracing: Missing cargo- relevant telexes/emails to be sent to the various destinations until the cargo has been traced.

11. Over and above the handling company will ensure the following pertaining to export cargo:-

A Admittance & Registration of Export cargo, bases on valid Carting Order issued by the Carrier(s) on the same day after verifying the AWB No., Number of

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packages having proper marking, labelling and ensuring that the packages are under apparently good condition ready for carriage and undertaking weighing. (In case of weight amendment Handling Company will furnish a copy of TC receipt of weight amendment charges to the airlines.)

B Securing, stacking above Export Cargo in the Bonded Warehouse, duly covered by the ‘Let Export Order’ from Customs.

C. Building ULDs and Bulk with proper lashing as per specifications provided by theAirline and improper/poor loading of ULDs and the consequences thereof shall be the responsibility of the Custodian/Handling Company..

D. Storage of ULDs at the multi-level storage decks or at other designated area with the help of ETV etc.

E. Handing over the loaded ULDs to the airlines for loading into aircraft on airside from roller bed position on pallet/container dollies provided by the carrier.

F. Retrieving and securing empty ULDs from Air side.

G. Handling Agency will provide access to their software of Warehouse management with live view/MIS to the airline.

JOB REQUIREMENTS - IMPORT CARGO

1. Arrange for transport to the receiving carrier's warehouse, on or in the close proximity of the airport of arrival of transfer cargo under cover of the transfer manifest.

2. Discrepancy Report of Import cargo after flight check to be sent to the airline.

3. Release cargo to the consignee or agent upon proper release by Customs and other government agencies as required.

4. Advise details of undelivered shipments if any to the airline on regular basis.

5. Any shipper built ULD handed over to agent/consignee must be recorded, reflecting the condition of the ULD with ULD numbers and also to ensure that it is returned within 3 days in the same condition and when handed out. In the event of loss or damage, the handling agent must inform Air India, who in turn will take necessary penalty action against the agent/consignee.

6. To do bond check every week and report to Air India.

7. Pallet stock inventory to be carried out on daily basis and details to be sent to theairline.

8. Over and above the handling company will ensure the following pertaining to import cargo:-

A. Acceptance of incoming loaded ULDs and bulk cargo from airlines on air-side in the designated Import area within the Cargo Terminal against acknowledgement.

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B. De-stuffing and tallying the import consignment with the Import General Manifest in the warehouse.

C. Segregation & Binning of the Import consignments, recording of discrepancies such as damage, excess land & short land, damage report(s), if any, furnishing weight and other relevant description of damaged cargo.

D. Assigning marking of MAWB/ HAWB/ IGM or Job No/ Flight No. / Date & location etc; on packages, if required.

E. Handling Agency will provide access to their software of Warehouse management with live view/MIS to the airline.

JOB REQUIREMENT -TRANSSHIPMENT CARGO

A. Inbound and outbound transshipment cargo will be accepted by Handling Company from the other carriers and stored in the respective enclosure. In the case of such transshipment cargo, the responsibility for fulfilling all Customs formalities for shifting of such TP cargo to a place other than the Cargo Terminal itself will be that of the carrier who carried the cargo to IGI Airport.

B. All other handling functions will be accomplished by the Handling Company, as in the case of Export and Import cargo.

C. Carting of transshipment cargo of urgent nature like Human remains, perishables, livestock, lifesaving drugs and such other at odd hours and on customs holidays, beyond the normal working hours, to Domestic Airlines, Terminal-I etc.; expeditiously.

GENERAL JOB REQUIREMENT

A. Preparation of Inventory of Export/Import/TP cargo and unclaimed cargo and furnish copies to the carrier.

B. Providing cargo handling services, on advance information from Carriers in respect of non-scheduled flights.

DIPLOMATIC MAIL HANDLING

Special attention has to be given for handling the Diplomatic mail bags of Govt. of India.

1. The Category A diplomatic mail bag for export/import should be kept in strong room after verifying the correctness of the bag as per documents.

2. The Category B & C diplomatic mail bags should be kept in a separate enclosure and not to be mixed with other general cargo, in order to avoid any mishandling.

ADDITIONAL SERVICES

1. The scale used for establishing the weight of each shipment shall be calibrated every 6 (six) months by the authorized Govt. Set up.

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2. All measures shall be taken by the Handling Company to minimize the waiting time for receipt of cargo. The Handling Company shall endeavour to use protective material and store in covered area, all import cargo, awaiting flight check.

3. If shipments are found in bad/damage condition shall be weighed /re-taped in presence of airline staff.

4. Export AWB data capture will be performed by the Handling Company.

5. Free period for export cargo shall be enforced as per the government directives. The period of free storage commences at the time export cargo enters the bonded area after let Export Order by Customs Authorities.

6. Liaise with local authorities.

7. Indicate the Handling Company is acting as handling agent for Air India.

8. Maintain clear, well lit facilities for handling of cargo, protecting cargo from unauthorized access and weather.

9. Take appropriate action to prevent theft of, or damage to, cargo.

10. Maintain all files (e.g. Security, dangerous goods, live animal, human remains, mail etc.) in accordance with Air India and regulatory requirements.

11. Check all documents to ensure shipment may be carried in accordance with Air India’s and all applicable regulatory requirements.

12. Place cargo under Customs control, if required, and clear discrepancies in accordance with local regulations.

13. Present to Customs, as required, cargo for physical examination.

14. Take immediate action in accordance with IATA Dangerous Goods Regulations in respect of irregularities damage or mishandling of dangerous goods and special cargo shipments. Set up inspection services as required.

15. Report to Air India any irregularities discovered in cargo handling. Research and resolve airway bill discrepancy reports.

16. Handle lost, found and damaged cargo matters, as mutually agreed (Repairs or repackage damaged containers/cartons for further carriage.)

17. Resolve customer complaints at first point of contact with established guidelines.

18. Non-delivery notices must be completed and mailed for unclaimed shipments.

19. Take action in accordance with applicable instructions when consignee refuses acceptance.

20. All import short shipments, damages and short landings must be emailed to the carrier and a proper short shipment and /or damage report filled out.

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21. Handle company mail, as mutually agreed.

22. All stationary such as Customs clearing documents for import and export to be provided by handling agent as per industry practice. For example, carrier certificates, inbound transfer documents etc.

23. Handling Agent should provide his own internet access and computer to comply with customs Regulations and submission of export declarations for co-mat.

24. Cleaning of the office premises provided to AI should be arranged and provided by the handling agency.

25. A dedicated area for entire handling of Air India cargo (export/import/Transshipment) along with manpower should be given keeping in view the total tonnage uplift by the National Carrier on 24x7 basis on all days including National Holidays.

LIABILITY

The Handling Company shall be liable for loss or damage to the Cargo occurred while the cargo is in its possession.

The Handling Company’s liability shall be limited to 19 Special Drawing Rights (SDR) per kilogram except where loss of or damage to the cargo is caused with the intent to cause damage or is handled recklessly with an intent to cause loss or damage to the cargo, provided that any loss or damage take place while the cargo is in the possession of the Handling Company.

The Handling Company shall also be solely liable for all / every loss/ damage as may be caused directly / indirectly for the handling of the cargo as also for performance of all/ every duty/ obligation of the handling company under the terms of the present Agreement.

For all intents and purposes, the handling company shall keep AI indemnified against all/ every loss/ claim as may be lodged by any person/ firm/ company against the handling company/ AI for the jobs (directly/ in-directly) undertaken by the handling company under the present contract. In case AI is made to defend any action as may be taken AI/ inter alia against AI, for the jobs undertaken by the handling company, the same shall be defended by AI, solely at the risks, costs and expenses of the handling company. In case AI is made to defend any such action, all/ every expense as may be incurred by AI in defending such action, shall be reimbursed by the handling company. The amounts as may be adjudicated by AI for having spent on defending such action, the same shall not be challenged by the handling company. It shall be the sole responsibility to keep AI indemnified against all/ every claim and all claims directly or indirectly paid or made to be paid by AI, shall be made good by the handling company.

The Handling Company shall indemnify Air India against payment of penalty/third party claims/ damages/ loss of property of Air India, DIAL/AAI, any other party/ penalty due to mishandling on the part of the Handling Company. In case any such amount is not deposited/ paid to AI the same shall be deducted from his monthly bills/ security deposit/future payments due to the Handling Company. In such cases the Handling Company shall make the Security deposit amount equal to original within 10 days of such deductions/ adjustments.

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The limit of liability referred to Sub-Article 8.5 of the Main Agreement of SGHA version 2013 shall be as follows:

Aircraft Type Limit (Per Incident) in GBPB777/B747/B787 All seriesB737/A321/A320/A319

1,500,000

Notwithstanding Article 8.1, Handling Company/Warehouse agency shall be liable for the compensation paid towards mishandling, damage to, and delay or loss of cargo or mail due reasons attributable to the Handling Company.

FORCE MAJEURE

The Handling Company or the Carrier, as the case may be, shall be entitled to suspend or excuse performance of its respective obligations under this Agreement to the extent that the Handling Company or the Carrier, as the case may be, is unable to render such performance on account of an event of Force Majeure.

If the force majeure event continues beyond a period often (10) days, parties shall mutually agree on the course of action to be undertaken thereafter. Force Majeure includes the following events and/or circumstances of the kind listed below.

- War, invasion, armed, conflict or act of foreign enemy in each case involving or directly affecting India.

- Revolution, not, or other civil commotion, act of terrorism or sabotage in each case within India.

- Strikes, go-slows and/or lockouts or other industrial action or labour dispute which is in each case widespread, nationwide or political.

Any effect of the natural elements including lightning fire, earthquake, unprecedented rains, tidal wave, flood storm, cyclone, typhoon or tornado and oilier unusual or extreme adverse weather environmental conditions or action of the elements within India.

WAIVER

Except as otherwise provided in this Agreement, no failure or delay on the part of either Party in exercising any power or right under this Agreement operates as a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise thereof, or the exercise of any other power or right. No waiver by a Party of any provision of the Agreement, or waiver of any breach or default, is effective unless in writing and signed by the Party against whom the waiver is to enforce.

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ACCOUNTING AND SETTLEMENT

Notwithstanding with the SGHA 2013 Main Agreement, the Handling Company shall submit Invoices to the carrier at New Delhi for payment on a monthly basis. Payment will be made by the carrier to the Handling Company within one month of the date of receipt of the Invoice.

If the carrier disagrees with any item in the Invoice regarding the fulfilment of the contract it may withhold payment until after that item has been clarified and an Agreement has been reached by the two parties within 30 days after notification to the other party. The carrier should inform the other party about the reasons for withholding any invoiced item.

SECURITY DEPOSIT (SD)/ PERFORMANCE GUARANTEE (PG)

(i) The successful bidder shall deposit SD@5% of the Contract value for three years within thirty days from the date of acceptance of LOI/contract. SD can be in the form of Bank Guarantee/Demand Draft/Bankers Cheque in favour of Air India Limited.

(ii) The SD would be valid till 30 days of after completion of all contractual obligations.(iii) SD shall be released only after the completion of the contract and on receipt of

confirmation of satisfactory performance of all contractual obligations and other deductions of penalties, if any, as advised by the user department.

(iv) In case of breach of contract or violation of any terms of the contract, the SD shall be forfeited.

(v) The cost of submission of SD shall be borne by the successful bidder(vi) In case of extension of the contract, the validity of the SD shall be extended upto 30

days beyond the period of such extension.(vii)The Security Deposit will not carry any interest.

AGREEMENT DURATION AND TERMINATION

This Agreement shall remain in force for Three years from the date of signing the Agreement and shall not be terminated wholly and/or partially before its expiry date, unless one of the parties to this Agreement does not comply with its contractual obligations under this Agreement.

After the expiry the Agreement will remain in force until terminated by either party. The Handling Company shall provide the services as per the terms of this Agreement till the new Agreement is executed between the parties. Termination notice must be given by registered letter at their Registered Address 90 days in advance by the Airline and 180 days by the Warehouse Service provider. The Annex-B can be extended on mutually agreed terms and conditions for another two years subject to performance review by Air India six months prior to end of 3rd and 4th year of the contract.

Notwithstanding Sub-article 11.11 of the Main Agreement, the Warehousing rates as specified in Para 1&2of this Annex –B will remain firm for the complete duration of the contract and no escalation for any reason would apply.

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Air India reserves the right to terminate this Agreement, in case of substantial failure in the provision of the services by the Handling Company, which has to be documented and proved by the Carrier. Substantial failure shall mean a service quality below the targets and Handling Company’s standards which is within the control of the Handling Company.

Notwithstanding Sub-article 11.2 of the Main Agreement, any modification with 60 days prior notice shall be in the form of an Annex-B including one made in this Annex-B and remain valid only if agreed and signed by the Handling Company and the Carrier’s representative.

LIMITATION

The Parties agree that, as permitted by Indian applicable law, the parties are hereby entitled to assert all claims arising from this Agreement within the period statutorily available to them. The Parties hereby waive any right of defence which may limit this period of time.

HANDLING REQUIREMENTS

1. The Handling Company will ensure that it possesses all necessary permits, licenses and authorizations to perform the services as specified under this Agreement at the Airport.

2. The Handling Company will ensure that its officers, agents, servants, employees, subcontractors etc. Involved in providing the services specified in this Agreement directly are security checked and fully comply with local security and safety regulations wherever applicable.

3. In case the Carrier contracts other carriers (OAL) to be handled by the Handling company under the Carrier’s supervision then the Handling Company will handle all such cargo as if was the Carrier’s own cargo. All terms and conditions defined in this Agreement shall extend to such OAL business. For the purpose of monthly handling charges calculation the Handling Company will add OAL volumes to the Carrier’s volumes. However, it is been clarified that the handling services of the OAL cargo shall be charges Provided, however that when such other carrier is a scheduled carrier then the handling charge for the OAL cargo shall be same as stipulated for schedule carriers under this Agreement charges shall be charged.

GOVERNING LAW

1. In line with Article 9.1 of the Main Agreement, the governing law shall be the law of India and the court for the resolution of dispute shall be exclusively the court at New Delhi.

2. In the event of any dispute or claim concerning the scope, meaning, construction or effect of this Agreement, the parties shall make all reasonable efforts to resolve disputes amongst themselves. Failing mutual resolution of the dispute, the parties shall refer the dispute to the arbitration of a sole arbitrator to be appointed mutually by both the parties. The arbitration shall be conducted as per the provisions of the Arbitration and Conciliation Act, 1996. The language of the arbitration proceeding

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shall be English and the venue of the arbitration shall be New Delhi. The award of the arbitrator shall be binding on both the parties to this Agreement.

CONFIDENTIALITY CLAUSE

During the course of execution of the contract with AI, the party will occupy a position of trust and confidence. It is imperative that the Party should not disclose or discuss the confidential information with any outside world. Handling Company agrees that except as may be required to perform any of the duties under contract, disclose to/ share with others, directly or indirectly any confidential information.

UNDERTAKAINGS

The Bidder has to give undertaking and agree for the following in the technical bid.

i) The handling company shall provide services as per the work scope and to the satisfaction of Air India Ltd.

ii) The surprise checks can be conducted by Air India Ltd./ 3rd party authorised by Air India Ltd./any Govt. Agency/law abiding authorities any time during the contract period.

iii) The bidder has carefully gone through and has understood and agrees to abide by all general terms and conditions, work scope and specification governing the tender.

iv) Air India Ltd. will not be responsible for any injury sustained by handling company personnel during the performance of their duties and also any damage or compensation. Due to any dispute between them and its personnel. Any expenditure incurred by Air India Ltd. to handle the situation arising out of the conduct of personnel deploying the handling company will be made good from security deposit/bills.

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ANNEX- C

HANDLING COMPANY PROFILE- “TECHNICAL BID”Please furnish the following information and other relevant information pertaining to your cargo handling company in general and your facility and capability at Indira Gandhi International airport, Delhi, India, in particular covering the following aspect:Please provide specific answers to each of the following points of this annexure.Response should be sealed and submitted in the envelope marked "Handling Company Profile". Please do not quote price in this envelope.

Sr. no.

Description Comply / Agree

Remarks / Info

1. Name, Address, Contact Tel No., Fax No., E-Mail address, along with the copies of PAN No., Service Tax Registration No. must be given. The copies of Income Tax Returns for the financial years 2015-16, 2016-17 and 2017-18 along with the copies of relevant audited Balance Sheets and Profit & Loss Account must also be submitted.

2. Brief resume of Handling Company specifying capabilities for providing various handling services to different aircraft at Indira Gandhi International airport, Delhi, India (DELHI). Please confirm that your Handling Company has minimum 03 years of Cargo Handling experience.

The bidder should confirm that the Handling Company has minimum 01 years of International Cargo Handling experience in India and/or other countries of its holding/parent company.

3. Please specify the services you are offering from the following in this tender and confirm that you are Authorized/ Licensed Handling Agent at IGI Airport, Delhi for the services with reference.i) Cargo Ware House Facilities

ii) X-ray Screening Facilities

iii) ETD Screening

iv) Trucking Services

v) Automatic Storage and retrieval system

4. Please give brief description of resources in terms of manpower and cargo handling equipment and warehouse facility held at IGI International Airport & the date since when providing handling services at IGIA, Delhi. Please specify that the Manpower held by

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Sr. no.


Remarks / Info

you are sufficiently trained in cargo handling / warehouse activities and that they hold authorized and valid DGR certification.

a) Manpower (on Company’s pay roll)i) Managerial

ii) Supervisory

iii) No of skilled personnel,

iv) unskilled workmen

b) Assets:Offices, workshop facility etc.c) Equipment: Number of GS Equipment held

in each type Cargo Equipment like Fork Lifts, X-ray Machines, and Tugs etc. and confirm that you will be positioning the required equipment in the warehouse for Handling AI cargo.

d) Number of simultaneous flights (Wide-body / Narrow-body) you can handle at IGIA, Delhi w.r.t Cargo Handling & Cargo Warehouse Facilities.

e) Number of flights that you will be required to handle when AI flights are on ground - Please specify Day-wise position giving flight details.

5. Experience as Cargo Handling Agent/Warehouse Service provider at IGIA, Delhi.

6. Number of airlines handled at present at IGIA, Delhi i) Name of Airlines

ii) Services Provided

iii) Type of Aircraft

iv) Type/ Name of Logistic Management System Handled

7. Please confirm that you will be in a position to handle cargo of AI flights in AI's own computerized LMS.

8. Please provide Handling Company’s approx. financial turnover and tonnage handled annually - by way of providing Cargo handling service at IGIA, Delhi (DEL), India.

9. Contact person for this tender with contact address, telephone No, email etc.

10. Please confirm that the Handling Company (Warehouse Service Provider) comply with all requirements under IATA/ICAO/FAA/ISAGO/ CAA- BCAS of

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Sr. no.


Remarks / Info

India/ BAA, EASA, SAFA LOCAL AIRPORT REGULATOR local laws/rules related with safety, Labour, Airports Authority and any other applicable regulations.

Please confirm RA status of the Company or any other alternative recognised and authorised by BCAS.

11. Please confirm that resources, procedures and service standards as per Annex B will be met and that a Service Level Agreement will be as Annex shall be entered into.

12. Liability & Indemnity and Standard Termination clause as per article 8 and 11 of IATA SGHA 2013 version must be acceptable to Handling Company. Please confirm.

13. Please confirm that the Handling Company will be able to commence all services, as indicated in Annexure B effective (indicate the date), provided the contract is awarded to you.

14. As an authorized Handling Agent, you are required to submit your offer for the Warehouse functioning.

15. Annex B, and C are submitted as part of Technical offer and will be fully compliance with. Please confirm.

16 Please give details of training set-up related to cargo handling activities for your staff. Necessary Carrier’s specific training including Carrier’s LMS cargo system and SMS etc. as decided by Air India will be provided for which no reimbursement will be made to the Handling Agent by the Carrier for deputing their staff to undergo the same. Handling company to arrange for Training facilities to train their personnel; carrier will arrange for the trainer. Handling company to extend all cooperation required for setting up/integration of IT systems, training hall, PCs, Projector etc. Please confirm if the same is acceptable to your company.

17 Please confirm that there will be no escalation in the handling charges in case of change in schedule of operations.

18 GHA will be executed in the form of Annex VI of this Tender (simplified version of IATA SGHA, January 2013). The standard of services expected, procedures and staffing

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Sr. no.


Remarks / Info

enumerated in Annex II and Service Level agreement including the penalty clause as prescribed in Annex E will form part of the GHA. Please confirm that the same is acceptable to you.

19 Please confirm that Handling Company will comply with all requirements under local laws / rules related with health and safety, labour, and any other applicable regulations.

20 Please confirm that standard of service expected, staff requirement/job requirements & procedures as given in Annex A, B and E will be complied with.

21 Warehouse Handling will be executed in the form of Annex B simplified version of IATA SGHA, 2013. The standard of services expected, procedures and staffing enumerated, and Service Level agreement including the penalty clause as prescribed in Annex E will form part of the GHA. Please confirm that the same is acceptable to the Handling Company.

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22. MINIMUM EVALUATION / QUALIFYING CRITERIA

A. The Bidder must fulfill the three Mandatory Parameters as given below (Sr. No i, ii & iii)

B. The term “Ground Handling Services” means Warehouse services meeting all requirement as in Annex IV of this of ‘IATA SGHA (January 2013& AHM 38th edition’.

Sr. no. Parameter

Mandatory parameter (Strike out whichever is not applicable)

i) Should have minimum 1 Year Experience in Cargo handling & Warehousing services for scheduled commercial flights at IGIA, Delhi, India - YES/NO

ii) Should be providing Cargo Handling & Warehousing Services to Minimum 3 scheduled client airlines at IGIA, Delhi, India. - YES/NO

iii) Should have a Minimum Annual Turnover INR 14 Cr.. in Cargo Handling & Warehousing Business at IGIA, Delhi -. YES/NO

The following parameters are for information only

iv) Indicate number of airports in India where you have Ground Handling services set up for Cargo warehouse &handling services

v) Total number of scheduled client airlines to which you are providing Cargo Handling /Warehouse services at IGIA, Delhi.

vi) Indicate the numbers of flights handled by Handling company during the year (2017) at IGIA, Delhi.

vii) Number of scheduled Cargo flights (Wide Body) handled at the same time (bunching of flights) at IGIA, Delhi.

viii) Safety Track Record at DEL - Nil Ground Incident and nil findings by SAFA or CAA-IL at IGIA, DEL, India.

ix) Number of Accreditations / Certifications/Approvals for Ground Handling/Warehouse services held.

x) No of Star Alliance Airlines handled (Indicate Airlines Names) by Service provider at IGIA, Delhi.

xi) Indicate Direct/outsourced transportation arrangement to airport from known shippers’ within the territory of NCR.

xii) Indicate facility of dedicated trucking arrangement of shipments from Warehouse to other cities in India and vv. ( Desirable ).

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23. EVALUATION CRITERIA

1. The term “Ground Handling Services” means Cargo Handling & Warehouse Handling Services only meeting all requirements of ‘IATA Standard Ground Handling Agreement Annex “A” (2013).

2. Not-withstanding the above, Standard IATA Liability & Indemnity and Termination Clause (Exit without conditions) as per Article 8 and 11 of 2013 Version must be acceptable to the Ground Handling Agency & is a prerequisite for Technical suitability. If the pre-requisite stated is not complied with, the bid will be rejected irrespective of the Agency meeting other Technical and Evaluation requirements.

3. The commercial offer of only technically suitable parties will be opened.

4. The following para to be included in the GHA, which is mandatory

a. "It is expressly understood and agreed by and between _______________ (Indian corporation) and Air India Ltd. (the Indian PSU) that Air India Ltd. (the Indian PSU) is entering into this agreement solely on its own behalf and not on behalf of any other person or entity. In particular it is expressly understood and agreed that the Government of India is not a party to this agreement and has no liabilities, obligations or rights hereunder. It is expressly understood and agreed that Air India Ltd. (Indian PSU) is an independent legal entity with power and authority to enter into contracts solely in its own behalf under the applicable laws of India and general principles of Contract Law. The (Corporation) expressly agrees, acknowledges and understands that Air India Ltd. (the Indian PSU) is not an agent, representative or delegate of the Government of India. It is further understood and agreed that the Government of India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising out of the contract. Accordingly, (Corporation) hereby expressly waives, releases and forgoes any and all actions or claims, including cross claims, impleader claims or counter claims against the Government of India arising out of this contract and covenants not to suit the Government of India as to any manner, claim, cause of action or things whatsoever arising of or under this agreement”.

5. Air India is committed to fostering the most ethical and corruption free business environment. Air India values its relationships with all Counterparts and deals with them in a fair and transparent manner. Air India is implementing the Integrity Pact Program in cooperation with Central Vigilance Commission (CVC), Govt. of India in respect of all the contracts of the INR equivalent value of INR 100 Million (INR 10 Crores) and above. The vendors would sign the Pact and submit it along with the Financial and Technical bids. The Integrity Pact Program is attached as Annex -F.

6. Please confirm whether above is acceptable to you and you agree to include in the GHA to be executed. This is our mandatory legal requirement. Therefore, it forms the part of the GHA.

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7. Please specify Lead Time for commencement of services if the contract is awarded to you.

8. Please give location and address of your warehouse at IGI airport.

9. PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE

10. PLEASE INITIAL ALL THE PAGES OF YOUR RESPONSE AND TO BE DULY SIGNED BY AUTHORISED SIGNATORY WITH SEAL.

11. Even though the applicant meets the above criteria, they are subject to be disqualified if Applicant or any of its constituent partners have:

i) made misleading or false representation in the forms, statements, and attachments submitted; or

ii) records of poor performance during the last 5 years, as on the date of application such as abandoning the work, rescinding of contract for which the reasons are attributable to the non-performance of the contractor, inordinate delays in completion, consistent history of litigation/ arbitration awarded against the Applicant or any of its constituents or financial failure due to bankruptcy etc.

12. 10) A Bidder is permitted to submit only one bid per contract package either by himself or as a member in a joint venture. A bidder who submits or participates in more than one bid will cause all the proposals with the bidder’s participation to be disqualified.

13. 11) The bidder shall bear all costs associated with the preparation and submission of his bid and Air India will in no case be responsible or liable for those costs.

14. At any time prior to the deadline for submission of bids, the Air India may, for any reason whether at his own initiative or in response to a clarification requested by a prospective bidder, amend the bidding documents by issuing Addendum.

15. Any Addendum thus issued shall be part of the bidding documents will be hosted on Air India’s website.

16. To afford prospective bidders reasonable time in which to take an Addendum into account in preparing their bids, the Air India may extend as necessary the deadline for submission of bids.

17. Financial Bid/Technical Bid should be duly filled in and signed on each page. Each part shall be separately sealed and marked in accordance with the scaling and marking instruction.

18. All pages should be numbered serially, along with an index of submissions. All figures quoted in financial bid should be covered with a transparent adhesive tape.

19. Bids must be received by the Air India at the address specified above not later than the time and date specified in the Invitation for Bid. In the event of the specified date to submission of bids declared a holiday for Air India, the Bids will be received upto the appointed time on next working day.

33


20. The Air India may, at his discretion, extend the deadline for submission of bids by issuing an amendment, in which case all rights and obligations of the Air India and the bidders previously subject to the original deadline will thereafter be subject to the deadline as extended.

21. Any bid received by the Air India after the deadline for submission of bids will be returned unopened to the bidder.

22. The bidder who is qualified and selected by the Air India in accordance with the Bid Documents shall enter into a definitive agreement with the Air India in the form attached as Annexure B, C and D, with such changes thereto as may be specified by the Air India in its sole discretion prior to execution of such agreement. It is clarified that the bid of each bidder constitutes its offer to enter into the Warehousing Agreement as above, in its financial bid. The scope of work to be performed by the selected bidder for the Air India shall be as set forth in the sample Warehousing Agreement Annexure “A” as per IATA GHA 2013.

23. Notwithstanding anything stated above or elsewhere in the Bid Documents, the Air India reserves the right to accept or reject any bid and to annual the bidding process and reject all bids, at any time prior to award of contract, without either Air India thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the grounds for the Air India’s action.

24. Air India will not be responsible for the legality, effectiveness, and adequacy or enforce ability of any oral discussions or correspondence exchanged;

25. No legal or other obligation shall arise unless and until definitive agreements with Air India, has been formally executed any conditions precedent to the effectiveness of each such agreement has been fulfilled.

26. Nothing in the Tender Document shall constitute the basis of a contract; at any time prior to the deadline of submission of proposals, Air India may, for any reason, update, amend or modify the tender process; and Air India reserves the right to accept or reject any proposal and to annul the solicitation process and reject all proposals at any time prior to the selection of the applicants, thereby incurring any liability to the affected applicant/applicants or any obligation to inform the effected applicant/applicants of the grounds for rejection.

27. The applicant should provide accurate information about any litigation or arbitration resulting from contracts completed or ongoing under its execution over the last five years. A consistent history of awards against the Applicant or any partner of a joint venture will result in failure of the application. Suppression of any information or material in this regard would be construed as a fundamental breach and Air India reserves its right to take appropriate action including cancellation of the bid, forfeiting of bid security etc., as may be deemed fit and proper by Air India at any time without requiring giving any notice to the applicant in this regard.

34


a. Signed by Authorized Personnel

ANNEXURE-DCOMMERCIAL OFFER

Sr. no.

ParticularsType of Cargo Carriage.

Handling Rates / KG in INR (to be collected from freight forwarder / consignee)/Airlines

Cash back / Credit to Carrier / Revenue Sharing

Export Cargo Shipper

Airlines

1 Cargo Handling including mail & Courier (including all documentation, processing and Custom clearance)

Gen Cargo (Unitized& Loose)CourierMail


PER

Demurrage Charges Class Cargo

3 Air India COMAT/ GOI Mail – Non-revenue cargo(including all documentation, processing and Custom clearance)

Nil Nil

4. X-Ray Charges (if any)Note: Please mention clearly the charges, if any, to be paid by the airlines in Cargo Handling and those to be paid by the shipper directly to the handling company. 5 Any Other Charges to be paid by Airlines.

Please describe the services and the charges.Any other charges to be paid by shipper/consignee/consignor. Please describe the services and charges

IMPORT CARGO Type of Cargo

Shipper/Consigne

e

Airline


Gen Cargo (Unitized& Loose)CourierMail


PER

3 Demurrage Charges

35


ANNEXURE-DCOMMERCIAL OFFER

Sr. no.

ParticularsType of Cargo Carriage.

Handling Rates / KG in INR (to be collected from freight forwarder / consignee)/Airlines

Cash back / Credit to Carrier / Revenue Sharing

4 Class Cargo5 Air India COMAT/ GOI Mail – Non-

revenue cargo(including all documentation, processing and Custom clearance)

Nil

6 X-Ray Charges (if any)Note: Please mention clearly the charges, if any, to be paid by the airlines in Cargo Handling and those to be paid by the shipper directly to the handling company. 7 Any Other Charges to be paid by shipper.

Please describe the services and the charges.Any Other Charges to be paid by Airlines. Please describe the services and the charges

The Selection of L1 would be based on the bidder offering lowest cost to Air India. / Highest accruals to Air India (Revenue Sharing/Credit- H1)

Authorised Signatory

Name in Block letterDesignation

Date

36

Selection Criteria Minimum charges to Airlines/Shipper(L1)

Highest Credit to Carrier. (H1)


*Please sign on both the pages (Page 35 & page 36)

*********

37


Annexure ESERVICE LEVEL AGREEMENT/PERFORMANCE PARAMETERS

SERVICE LEVEL AGREEMENT

This SLA is made between the representatives of Air India Ltd. (the Carrier) and ______________________ (the Service Provider) at the location IGI Airport, New Delhi, concerning service delivery standards for cargo handling services contracted between the two parties. The service delivery standards outlined below are subject to the Carrier operating on schedule (+/- 45 minutes) and the factors being within the control of the Service Provider. Reasonableness will be applied in the application of the standards.

The Service Provider is aware that the delivery of service standards shall not compromise safety procedures.

The service elements outlined below are general and are based on prevailing industry standards. They can be extended/reduced or added to as agreed between the parties considering factors such as facilities available, infrastructure, type of aircraft operated etc. at the respective locations.

TARGET SERVICE LEVELS

1. GENERAL

On Time Performance 100% (No delay acceptable to flight due to Cargo Handling)

2. CARGO

2.1 Export

Completion of building up ULD's/bulk cargo 100%with optimum utilization of space thereby maximizing

load : D - 6 hrs

Ensure cargo moves out from warehouse and available 100%for ramp handling company to transport to the Aircraft: D – 3 hrs

Cargo and Inbound DG Flow Charts provided and any other instructions issued by the Carrier. )

2.2 ULD SCM message - weekly 100%

2.3 Safety PER/DGR/AVI/HUM acceptance strictly as per 100% IATA regulation and Carrier’s requirement

Non-Compliance of Service Norms

The handling agent will stand committed for providing satisfactory service for cargo/mail handling in terms of the Agreement. Any unsatisfactory service experienced or any service norm that is not complied with will be addressed as follows:

38


Step 1. Air India will notify handling agent of any service level non-compliance noticed.

Step 2. Handling agent will respond in writing giving their investigation and action taken to prevent recurrence.

Step 3. In case of repeated non-compliance of Service Norms brought to handling company’s notice, the Executive Head of the handling company will

personally look into the matter and take corrective steps within 24 hrs and advice Air India accordingly. Step 4. If the situation still does not improve and non-compliance of Service Norms

continue, the handling company shall be levied with penalty of INR 5000 per default and shall be deducted from the monthly invoice under advise to the Handling Agent.

PERFORMANCE PARAMETERS

It is hereby agreed that the maximum time frame of the activities listed below will be as mentioned against the respective activity, however the Handling Company will make judicious and optimum utilization of build-up stations and strive to improve upon said timings.

“EXPORT

ACTIVITY TIME PROPOSED PENALTY (IF JOB NOT DONE WITHIN THE AGREED TIME)

Building of main deck pallet

01 Hour Rs 500/- per ULD

Building of lower deck pallet

45 minutes Rs 400/- per ULD

Building of Container 30 minutes Rs 300/- per ULD

IMPORT FLIGHT SEGREGATION;

Up to 10 MT 04 Hours10 to 20 MT 08 Hours

Above 20 MT 12 Hours

For failure to accomplish the activities within the time limit indicated above, Handling Company is liable to a penalty of 10% of the agreed service charges or Rs. 200/- whichever is higher.

TRANSHIPMENT CARGO

All Formalities pertaining to transhipment Cargo must be completed within 6 hrs of arrival of flight.

39


SERVICE STANDARDS AND TRAINING REQUIREMENTS BY THE CARRIER

This attachment may be substituted by another quality agreement mutually agreed between the parties in line with Carrier’s SLA

1. GENERAL STANDARDS

1.1. Acceptance

1.1.1.

Standard : Ready for carriage checkDescription Al shipments have to be duly checked according to IATA Ready for

carriage requirements, as defined in CRM/TACT Rules Target 100% of accepted shipments are correctly checked

Measurement Local monitoring

1.1.2.

Standard Weight and Volume checksDescription For all pieces received from forwarders/shippers at acceptanceTarget 100% of all shipments to be weighed and volume checked.Measurement Local monitoring

1.1.3.Standard Adaptations of bookings at acceptanceDescription All acceptances to be done as per booking/ carting order message and

updatedMeasurement Local monitoring1.1.4.Standard StorageDescription All shipments including specials must be stored under proper and safe

conditions. All VAL shipments must be stored in a secured Vault.

Target: 100 % of shipments are permanently under safe & secure storage.Measurement Local monitoring

1.2. LOADING AND DEPARTURENote : The airlines will provide the handling company with the Unitisation

Schedule for loading and shall endeavour to adhere to the schedule.

1.2.1.Standard Loading as per dispositionDescription All shipments must be loaded according disposition and priority list.Target 100% of shipments to be loaded and according to disposition.Measurement Local monitoring

40


1.2.2Standard ULD assignmentDescription The assignment of every shipment must be reported to respective ULDs in which shipment is loaded.

Target 100% shipments must be assigned before D-6 hrs.

1.2.3.Standard DocumentationDescription Documentation for export shipments/flights must be as per agreed

Procedures with carrier.Target 100% shipments must be properly documented.Measurement Local monitoring

1.3. ARRIVAL1.3.1.Standard StorageDescription All shipments including specials must be stored under proper and safe

conditions. All VAL shipments must be stored in a secured Vault.

Target 100% of shipments are permanently under safe & secure storage.Measurement Local monitoring.1.3.2Standard DocumentationDescription Documentation for Import shipments/flights must be as per agreed

procedures with Carrier.Target 100% shipments must be properly documented.Measurement Local monitoring

1.4. ULD HANDLING1.4.1.Standard ULD storageDescription All Carrier ULDs (including loading material) are correctly stored,

transported and loaded as per agreed procedures with Carrier. Warehouse check to be signed and agreed with supervisor on duty.

Target Max 12 findings per month based on 4 checks per month.Measurement Local monitoringIn addition to General Standards as described above following Specific Standards also apply.

2. TRAINING

Minimum training requirements are listed below:

41


Necessary training No. of minimum staff with equivalent qualification at the stationProfBasic Cargo All Export Cargo Handling staffHandling & DGRAwareness TrainingDG CAT 9 All Export Cargo Officers.DG CAT 6 At least one IATA CAT 6 DGR licensed staff must be present at

any container/pallet build up when DGR is loaded.Warehouse training Minimum 4 staff dealing with Carrier’s build up process (5.5.3 + 5.5.4

(Wh/A or equivalent IATA SGHA)

Notwithstanding the foregoing the handling Company is obliged to complete and proof the required training immediately, when requested by the Carrier.

3. MONITORING / AUDITING

3.1. For monitoring the performance of the services provided by the handling Company, both parties agree that the Carrier will be entitled to perform the necessary audits on the handling Company’s premises. The Carrier shall co-ordinate with the Handling Company the date / time of a planned audit 3 days in advance.

3.2. All audit results and/or all automatically monitored standards shall be submitted to the Handling Company. The Carrier and the Handling Company shall hold monthly meetings (the level and content to the locally agreed) to evaluate such results and, whenever necessary, have the stated deficiencies corrected, improvements implemented and preventive measures adopted.

4. VALIDITYThis attachment may be updated and assessed any time in written upon mutual agreement of the parties.

Signed the Signed the At At For and behalf of for and behalf of Air India Ltd."The Service Provider" "the Carrier"By By

42


Annexure F

INTEGRITY PACTAir India Limited (AI) hereinafter referred to as “The Principal”.

and

……………………………………….. hereinafter referred to as “The Bidder/Contractor”

Preamble The Principal intends to award, under laid down organization procedures, contract/s for Cargo Handling and Warehouse Services. The Principal values full compliance with all relevant laws and regulations, and the principles of economic use of resources, and of fairness and transparency in its relations with its Bidder/s. In order to achieve these goals, the Principal will appoint an external independent Monitor who will monitor the tender process and the execution of the contract for compliance with the principles mentioned above.

Section 1 – Commitments of the Principal

(1) The Principal commits itself to take all measures necessary to prevent corruption and to observe the following principles: - No employee of the Principal, personally or through family members, will in

connection with the tender for, or the execution of a contract, demand, take a promise for or accept, for him/herself or third person, any material or immaterial benefit which he/she is not legally entitled to.

- The Principal will, during the tender process treat all Bidders with equity and reason.

The Principal will in particular, before and during the tender process, provide to all Bidders the same information and will not provide to any Bidder confidential / additional information through which the Bidder could obtain an advantage in relation to the tender process or the contract execution.

- The principal will exclude from the process all known prejudiced persons.

(2) If the Principal obtains information on the conduct of any of its employees or on the conduct of a Bidder, or of an employee or a representative or an associate of a Bidder which constitutes a criminal offence under the India Penal Code, 1860, the Prevention of Corruption Act, 1988 and/or other anti-corruption laws of India or is in violation of the principles herein mentioned or if there be a substantive suspicion in this regard, the Principal will inform its Vigilance Office and in addition can initiate disciplinary actions as per its internal laid down policies and procedures.

43


Section 2 – Commitments of the Bidder

(1) The Bidder commits itself to take all measures necessary to prevent corruption. He commits himself to observe the following principles during his participation in the tender process and during the contract execution. - The Bidder will not, directly or through any other person or firm, offer,

promise or give to any of the Principal’s employees involved in the tender process or the execution of the contract or to any third person any material or immaterial benefit which he/she is not legally entitled to, in order to obtain in exchange any advantage of any kind whatsoever during the tender process or during the execution of the contract.

- The Bidder will not enter with other Bidders into any undisclosed agreement or understanding, whether formal or informal. This applies in particular to Overriding Commission (ORC), specifications, certifications, subsidiary contracts, submission or non-submission of bids or any other actions to restrict competitiveness or to introduce cartelization in the bidding process.

- The Bidder will not commit any offence under the relevant Anti corruption

Laws of India; further the Bidder Contractor will not use improperly, for purposes of competition or personal gain, or pass on the others, any information or document provided by the Principal as part of the business relationship, regarding plans, technical proposals and business details, including information contained or transmitted electronically.

- The Bidder will, when presenting his bid, disclose any and all payment he has made, is committed to or intends to make to agents, brokers or any other intermediaries in connection with the award of the contract.

- The Bidder of foreign origin shall disclose the names and addresses of

agent/representatives in India, if any.

(2) The Bidder will not instigate third persons to commit offenses outlined above or be an accessory to such offenses.

Section 3-Disqualification from tender process and exclusion from future contracts If the Bidder , before contract award has committed a transgression through a violation of Section 2 or in any other form such as to put his reliability or credibility as Bidder into question, the Principal is entitled to disqualify the Bidder from the tender process or to terminate the contract, if already signed, for such a reason. (1) If the Bidder has committed a transgression through a violation of Section 2 such

as to put his reliability or credibility into question the Principal is entitled also to exclude the Bidder from future contract award processes. The severity will be determined by the case, in particular the number of transgressions, the position of the transgressors within the company hierarchy of the Bidder and the amount of

44


the damage. The exclusion will be imposed for a minimum of 6 months and maximum of 3 years.

(2) A transgression is considered to have occurred if the Principal after due consideration of the available evidences, concludes that no reasonable doubt is possible.

(3) The Bidder accepts and undertakes to respect and uphold the Principal’s absolute right to resort to and impose such exclusion and further accepts and undertakes not to challenge or question such exclusion on any ground, including the lack of any hearing before the decision to resort to such exclusion is taken. This undertaking is given freely and after obtaining independent legal advice.

(4) If the Bidder can prove that he has restored / recouped the damage caused by him and has installed a suitable corruption prevention system, the Principal may revoke the exclusion prematurely.

Section 4 – Compensation for Damages Without prejudice to any rights that may be available to the Principal under law or the contract or its established policies and laid down procedures, the Principal shall have the following rights in case of breach of this Pact by the Bidder:

(1) If the Principal has disqualified the Bidder form the tender process prior to the award according to Section 3, the Principal is entitled to demand and recover from the Bidder liquidated damages equivalent to Earnest Money Deposit/Bid Security.

(2) If the Principal has terminated the contract according to Section 3, or if the Principal is entitled to terminate the contract according to Section 3, the Principal shall be entitled to demand and recover from the bidder liquidated damages equivalent to Security Deposit / Performance Bank Guarantee.

(3) The bidder agrees and undertakes to pay the said amounts without protest or demur subject only to condition that if the Bidder can prove and establish that the exclusion of the Bidder from the tender process or the termination of the contract after the contract award has caused no damage or less damage than the amount of the liquidated damages, the Bidder shall compensate the Principal only to the extent of the damage in the amount proved.

Section 5 – Previous Transgression (1) The Bidder declares that no previous transgression occurred in the last 3 years with any other Company in any country or with any other Public Sector Enterprise in India that could justify his exclusion from the tender process.

(2) If the Bidder makes incorrect statements on this subject, he can be disqualified from the tender process or the contract, if already awarded, can be terminated for such reason.

45


Section 6 – Equal treatment of all Bidders (1) The Bidder undertakes to demand from all subcontractors a commitment in conformity with this Integrity Pact, and to submit it to the Principal before contract signing.

(2) The Principal will enter into agreements with identical conditions as this one with all Bidders.

(3) The Principal will disqualify from the tender process all bidders who do not sign this Pact or violate its provisions

Section 7 – Criminal charges against violating Bidders/Contractors/Subcontractors If the Principal obtains knowledge of conduct of a Bidder, or of an employee or a representative or an associate of a Bidder, which constitutes corruption, or if the Principal has substantive suspicion in this regard, the Principal will inform the Vigilance Office.

Section 8 – External Independent Monitor / Monitors (to be decided by the Chairperson of the Principal) (1) The Principal appoints competent and credible External Independent Monitor for

this Pact. The Principal has nominated Dr.. Meeran Chadha Borwankar, IPS(Retd),C-10/5,2nd Floor, Vasant Vihar, New Delhi-110057 as External Independent Monitor(s) for the purpose of administration of this Pact. The task of the Monitor is to review independently and objectively, whether and to what extent the parties comply with the obligations under this agreement.

(2) The monitor is not subject to instructions by the representatives of the parties and performs his functions neutrally and independently. He reports to the Chairperson of the Board of the Principal.

(3) The Contractors accepts that the Monitor has the right to access without restriction to all

Project documentation of the Principal including that provided by the Contractor. The Contractor will also grant the Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional access to this project documentation. The Monitor is under contractual obligation to treat the information and documents of the Bidder with confidentiality. (4) The Principal will provide to the Monitor sufficient information about all

meetings among the parties related to the Project provided such meetings could have an impact on the contractual relations between the Principal and the bidder. The parties offer to the Monitor the option to participate in such meetings.

(5) As soon as the Monitor notices, or believes to notice, a violation of this agreement, he will so inform the Management of the Principal and request Management to discontinue or heal the violation, or to take other relevant action. The Monitor can in this regard submit nonbinding recommendation. Beyond this, the Monitor has no right to demand from the parties that they act in a specific manner, refrain from action or tolerate action. However, the Independent External Monitor

46


shall give an opportunity to the bidder to present its case before making its recommendations to the Principal.

(6) The Monitor will submit a written report to the Chairperson of the Board of the Principal within 8 to 10 weeks from the date of reference or intimation to him by the ‘Principal’ and, should the occasion arise, submit proposals for correcting problematic situations.

(7) Monitor shall be entitled to compensation on the same terms as being extended to / provided to Outside Expert Committee members / Chairman as prevailing with Principal.

(8) If the Monitor has reported to the Chairperson of the Board a substantiated suspicion of an offense under relevant Anti-Corruption Laws of India, and the Chairperson has not, within reasonable time, taken visible action to proceed against such offense or reported it to the Vigilance Office, the Monitor may also transmit this information directly to the Central Vigilance Commissioner, Government of India.

(9) The word ‘Monitor’ would include both singular and plural.

Section 9 – Pact Duration

This Pact begins when both parties have legally signed it. It expires for the selected bidder after the initial term of the contract i.e after the last payment under the respective contract, and for all other Bidders 6 months after the contract has been awarded. If any claim is made / lodged during this time, the same shall be binding and continue to be valid despite the lapse of this pact as specified above, unless it is discharged / determined by Chairperson of the Principal.

Section 10 – Other provisions (1) This agreement is subject to Indian Law. Place of performance and jurisdiction is

the Registered Office of the Principal, i.e. New Delhi. The Arbitration clause provided in contract shall not be applicable for any issue / dispute arising under the Integrity Pact.

(2) Changes and supplements as well as termination notices need to be made in writing. Side agreements have not been made.

(3) If the bidder is a partnership, this agreement must be signed by all partners.

(4) Should one or several provisions of this agreement turn out to be invalid, the remainder of this agreement remains valid. In this case, the parties will strive to come to an agreement to their original intentions.

For Principal

____________________________ For the Bidder / Contractor Chairperson/CEO Place__________________________

Witness 1: ______________________ Date __________________________

47


ANNEXURE GAIR INDIA FLIGHT SCHEDULE WITH TYPE OF AIRCRAFTS AND ULD CONFIGURATION

Weekly FLIGHTS IN SUMMER SCHEDULE 2019 W.E.F. 31 MARCH, 2019

DAYS DEP ARR TOTALMON 48 49 97TUE 52 48 100WED 46 44 90THU 52 50 102FRI 50 45 95SAT 53 51 104SUN 51 47 98

TOTAL 352 334 686

WEEKLY CAPACITYES WITH EQUIPMENT AND RESPECTIVE ULD CONFIGURATION SUMMER SCHEDULE 2019 W.E.F. 31 MAR ,2019

EQUIP ARR DEP TOTALCAP EQIP TTL CAP

ULD CONF

31N 2 1 3 3.5 10.5 BULK32A 46 46 92 3.5 322 BULK32B 8 14 22 3.5 77 BULK32N 64 62 126 3.5 441 BULK32T 30 51 81 3.5 283.5 BULK788 134 128 262 10 2620 4P+4C77L 9 9 18 10 180 4P+4C

77W 41 41 82 15 1230 6P+6CTTL 334 352 686 5164

48


SUMMER SCHEDULE 2019 EFF FROM 31MAR2019ARRIVALS TO DELHI

STAFlt

Desg Dept Arp Subfleet Freq Eff Date Dis Date AADAY

0:10AI

0335 BKK AI 32N ..345.7 31/Mar/19 25/Oct/19 1456

0:10AI

0335 BKK AI 32N .2...6. 02/Apr/19 26/Oct/19 37

0:10AI

0335 BKK AI 32N 1...... 01/Apr/19 21/Oct/19 2

0:45AI

0902 NJF AI 32N 1..4... 01/Apr/19 30/Sep/19 25

0:45AI

0902 NJF AI 32N 1..4... 03/Oct/19 24/Oct/19 25

2:20AI

0349 PVG AI 788 .2.4567 31/Mar/19 26/Oct/19 13567

2:20AI

0383 SIN AI 32N 1234567 31/Mar/19 26/Oct/19 1234567

3:45AI

0974 MCT AI 32T 1234567 31/Mar/19 26/Oct/19 1234567

4:45AI

0992 JED AI 77W 1.3.5.. 01/Apr/19 25/Oct/19 246

4:45AI

0996 DXB AI 788 1234567 31/Mar/19 26/Oct/19 1234567

5:00AI

0940 BAH AI 31N 1....6. 01/Apr/19 26/Oct/19 27

5:00AI

0940 BAH AI 32T .2.4... 02/Apr/19 24/Oct/19 35

5:30AI

0184 SFO AI 77L 1.3..6. 01/Apr/19 26/Oct/19 247

6:10AI

0284 CMB AI 32B 1234567 31/Mar/19 26/Oct/19 1234567

7:20AI

0168 ARN AI 788 ..3.5.7 31/Mar/19 25/Oct/19 146

7:35AI

0158 CPH AI 788 ....5.. 05/Apr/19 25/Oct/19 6

7:35AI

0158 CPH AI 788 .2.4.6. 02/Apr/19 26/Oct/19 357

7:40AI

0122 FCO AI 788 ..3.5.7 31/Mar/19 25/Oct/19 146

7:40AI

0154 VIE AI 788 1...... 01/Apr/19 21/Oct/19 2

7:55AI

0140 TLV AI 788 1..4..7 31/Mar/19 24/Oct/19 125

8:00AI

0140 TLV AI 788 .2...6. 02/Apr/19 05/Oct/19 37

8:00AI

0140 TLV AI 788 .2...6. 12/Oct/19 26/Oct/19 37

8:25AI

0138 MXP AI 788 12.4.6. 01/Apr/19 26/Oct/19 2357

8:30AI

0120 FRA AI 788 1234567 31/Mar/19 26/Oct/19 1234567

8:45AI

0018 AMD AI 32T 1234567 31/Mar/19 26/Oct/19 1234567

49


9:25AI

0154 VIE AI 788 ..3.5.7 31/Mar/19 25/Oct/19 146

9:35AI

0142 CDG AI 788 1234567 31/Mar/19 26/Oct/19 1234567

10:05AI

0914 DMM AI 32A 1234567 31/Mar/19 26/Oct/19 1234567

10:10AI

0348 BOM AI 788 .2.4567 31/Mar/19 26/Oct/19 24567

10:15AI

0118 ATQ AI 788 ......7 31/Mar/19 20/Oct/19 1

10:30AI

0114 BHX AI 788 1.3...7 31/Mar/19 23/Oct/19 124

10:30AI

0118 ATQ AI 788 ..3.5.. 03/Apr/19 25/Oct/19 46

10:40AI

0112 LHR AI 788 1234567 31/Mar/19 26/Oct/19 1234567

11:00AI

0104 IAD AI 77W ..3.5.7 31/Mar/19 25/Oct/19 146

11:00AI

0136 MAD AI 788 .2.4.6. 02/Apr/19 26/Oct/19 357

11:15AI

0113 ATQ AI 788 1.3...7 31/Mar/19 23/Oct/19 124

11:35AI

0143 MAA AI 32A 1234567 31/Mar/19 26/Oct/19 1234567

11:35AI

0381 SIN AI 788 1234567 31/Mar/19 26/Oct/19 1234567

11:45AI

0214 KTM AI 32A 1234567 31/Mar/19 26/Oct/19 1234567

11:50AI

0282 CMB AI 32T 1234567 31/Mar/19 26/Oct/19 1234567

12:00AI

0333 BKK AI 788 1234567 31/Mar/19 26/Oct/19 1234567

12:05AI

0078 BBI AI 32N 1234567 31/Mar/19 26/Oct/19 1234567

12:55AI

0021 CCU AI 788 1234567 31/Mar/19 26/Oct/19 1234567

14:00AI

0102 JFK AI 77W 1234567 31/Mar/19 26/Oct/19 1234567

14:35AI

0126 ORD AI 77W 1234567 31/Mar/19 26/Oct/19 1234567

15:10AI

0991 LKO AI 32N .2.4.6. 02/Apr/19 26/Oct/19 246

15:55AI

0174 SFO AI 77L 1.34567 31/Mar/19 26/Oct/19 124567

16:20AI

0076 BBI AI 32N 1234567 31/Mar/19 26/Oct/19 1234567

16:25AI

0236 GAY AI 32B ..3.... 03/Apr/19 23/Oct/19 3

16:50AI

0216 KTM AI 32A 1234567 31/Mar/19 26/Oct/19 1234567

17:00AI

0307 NRT AI 788 1.3..67 31/Mar/19 26/Oct/19 1367

17:10AI

0309 MEL AI 788 1..4.6. 01/Apr/19 06/Apr/19 146

50


17:10AI

0309 MEL AI 788 1..4.6. 08/Apr/19 05/Oct/19 146

17:10AI

0309 MEL AI 788 1..4.6. 07/Oct/19 26/Oct/19 146

17:50AI

0244 KBL AI 32A .2.4.67 31/Mar/19 26/Oct/19 2467

18:35AI

0301 SYD AI 788 ......7 07/Apr/19 29/Sep/19 7

18:35AI

0301 SYD AI 788 ......7 06/Oct/19 20/Oct/19 7

18:35AI

0301 SYD AI 788 .2..5.. 02/Apr/19 05/Apr/19 25

18:35AI

0301 SYD AI 788 .2..5.. 09/Apr/19 04/Oct/19 25

18:35AI

0301 SYD AI 788 .2..5.. 08/Oct/19 25/Oct/19 25

19:00AI

0301 SYD AI 788 ..3.... 03/Apr/19 03/Apr/19 3

19:00AI

0301 SYD AI 788 ..3.... 10/Apr/19 02/Oct/19 3

19:00AI

0301 SYD AI 788 ..3.... 09/Oct/19 23/Oct/19 3

19:10AI

0144 BOM AI 77W 1234567 31/Mar/19 26/Oct/19 1234567

19:35AI

0301 SYD AI 788 .....6. 06/Apr/19 06/Apr/19 6

19:35AI

0301 SYD AI 788 .....6. 13/Apr/19 05/Oct/19 6

19:35AI

0301 SYD AI 788 .....6. 12/Oct/19 26/Oct/19 6

20:10AI

0115 ATQ AI 32T 1234567 31/Mar/19 26/Oct/19 1234567

20:30AI

0011 AMD AI 32A 1234567 31/Mar/19 26/Oct/19 1234567

21:20AI

0315 KIX/HKG AI 788 .2.4.6. 02/Apr/19 26/Oct/19 246

21:20AI

0317 ICN/HKG AI 788 1.3.5.7 31/Mar/19 25/Oct/19 1357

22:00AI

0310 BOM AI 788 .2.4.67 31/Mar/19 26/Oct/19 2467

22:00AI

0314 BOM AI 788 1.3.5.. 01/Apr/19 25/Oct/19 135

22:35AI

0264 MLE/TRV AI 32N 1234567 31/Mar/19 26/Oct/19 1234567

22:40AI

0926 RUH AI 32N ...4.6. 04/Apr/19 26/Oct/19 46

22:40AI

0926 RUH AI 32N 1...... 01/Apr/19 21/Oct/19 1

22:45AI

0023 CCU AI 32N 1234567 31/Mar/19 26/Oct/19 1234567

22:50AI

0162 LHR AI 788 1234567 31/Mar/19 26/Oct/19 1234567

23:10AI

0101 BOM AI 77W 1234567 31/Mar/19 26/Oct/19 1234567

51


23:10AI

0127 HYD AI 77W 1234567 31/Mar/19 26/Oct/19 1234567

23:20AI

0047 COK AI 788 1234567 31/Mar/19 26/Oct/19 1234567

23:55AI

0014 AMD AI 32A 1234567 31/Mar/19 26/Oct/19 1234567

23:55AI

0043 MAA AI 32N 1234567 31/Mar/19 26/Oct/19 1234567

23:55AI

0087 BLR AI 32N 1...... 01/Apr/19 21/Oct/19 1

23:55AI

0173 BLR AI 32N 0.234567 31/Mar/19 26/Oct/19 134567

52


SUMMER SCHEDULE 2019 EFF FROM 31MAR2019DEPARTURES FROM DELHI

STD Flt Desg TO Subfleet Freq Eff Date Dis Date Total0:20 AI 0913 DMM AI 32A 1234567 31/Mar/19 26/Oct/19 11:15 AI 0103 IAD AI 77W ..3.5.7 31/Mar/19 25/Oct/19 11:45 AI 0101 JFK AI 77W 1234567 01/Apr/19 26/Oct/19 12:20 AI 0127 ORD AI 77W 1234567 01/Apr/19 26/Oct/19 12:45 AI 0161 LHR AI 788 1234567 31/Mar/19 26/Oct/19 13:00 AI 0925 RUH AI 32N ....5.. 05/Apr/19 25/Oct/19 13:00 AI 0925 RUH AI 32N .2....7 31/Mar/19 22/Oct/19 13:30 AI 0173 SFO AI 77L 1.34567 01/Apr/19 26/Oct/19 13:50 AI 0349 BOM AI 788 1.3.567 01/Apr/19 26/Oct/19 15:00 AI 0019 AMD AI 32T 1234567 31/Mar/19 26/Oct/19 15:10 AI 0933 COK AI 788 1234567 31/Mar/19 26/Oct/19 15:15 AI 0263 TRV/MLE AI 32N 1234567 31/Mar/19 26/Oct/19 17:00 AI 0077 BBI AI 32N 1234567 31/Mar/19 26/Oct/19 17:10 AI 0235 GAY/RGN AI 32B ..3.... 03/Apr/19 23/Oct/19 17:10 AI 0992 LKO AI 32B .2.4.6. 02/Apr/19 26/Oct/19 17:40 AI 0213 KTM AI 32A 1234567 31/Mar/19 26/Oct/19 110:55 AI 0156 GOI AI 32T 1234567 31/Mar/19 26/Oct/19 111:05 AI 0075 BBI AI 32N 1234567 31/Mar/19 26/Oct/19 111:20 AI 0117 ATQ AI 788 .2.4.6. 02/Apr/19 26/Oct/19 111:40 AI 0348 PVG AI 788 .2.4567 31/Mar/19 26/Oct/19 112:15 AI 0114 ATQ AI 788 12.4... 01/Apr/19 24/Oct/19 112:15 AI 0308 MEL AI 788 ..3.5.7 31/Mar/19 05/Apr/19 112:15 AI 0308 MEL AI 788 ..3.5.7 07/Apr/19 04/Oct/19 112:15 AI 0308 MEL AI 788 ..3.5.7 06/Oct/19 25/Oct/19 112:30 AI 0142 MAA AI 32A 1234567 31/Mar/19 26/Oct/19 112:30 AI 0281 CMB AI 32T 12.4567 31/Mar/19 26/Oct/19 112:35 AI 0243 KBL AI 32A .2.4.67 31/Mar/19 26/Oct/19 112:50 AI 0215 KTM AI 32A 1234567 31/Mar/19 26/Oct/19 113:05 AI 0113 BHX AI 788 1.3...7 31/Mar/19 23/Oct/19 113:15 AI 0104 HYD AI 32B 1..4.6. 01/Apr/19 26/Oct/19 113:15 AI 0143 CDG AI 788 1234567 31/Mar/19 26/Oct/19 113:15 AI 0302 SYD AI 788 12.45.. 01/Apr/19 05/Apr/19 113:15 AI 0302 SYD AI 788 12.456. 06/Apr/19 04/Oct/19 113:15 AI 0302 SYD AI 788 12.456. 05/Oct/19 26/Oct/19 113:15 AI 0382 SIN AI 32N 1234567 31/Mar/19 26/Oct/19 113:35 AI 0121 FRA AI 788 1234567 31/Mar/19 26/Oct/19 113:40 AI 0281 CMB AI 32T ..3.... 03/Apr/19 23/Oct/19 113:50 AI 0332 BKK AI 788 1234567 31/Mar/19 26/Oct/19 113:55 AI 0901 NJF AI 32N 1..4... 01/Apr/19 30/Sep/19 113:55 AI 0901 NJF AI 32N 1..4... 03/Oct/19 24/Oct/19 114:00 AI 0020 CCU AI 788 1234567 31/Mar/19 26/Oct/19 114:00 AI 0111 LHR AI 788 1234567 31/Mar/19 26/Oct/19 114:05 AI 0153 VIE AI 788 1.3.5.7 31/Mar/19 25/Oct/19 114:15 AI 0123 FCO AI 788 ..3.5.7 31/Mar/19 25/Oct/19 114:15 AI 0137 MXP AI 788 12.4.6. 01/Apr/19 26/Oct/19 114:30 AI 0157 CPH AI 788 .2.456. 02/Apr/19 26/Oct/19 1

53


14:50 AI 0167 ARN AI 788 ..3.5.7 31/Mar/19 25/Oct/19 115:00 AI 0135 MAD AI 788 .2.4.6. 02/Apr/19 26/Oct/19 115:30 AI 0139 TLV AI 788 .2...6. 02/Apr/19 05/Oct/19 115:30 AI 0139 TLV AI 788 .2...6. 12/Oct/19 26/Oct/19 115:30 AI 0139 TLV AI 788 1..4..7 31/Mar/19 24/Oct/19 116:20 AI 0991 JED AI 77W .2.4.6. 02/Apr/19 26/Oct/19 116:40 AI 0010 AMD AI 32A 1234567 31/Mar/19 26/Oct/19 116:50 AI 0183 SFO AI 77L .2..5.7 31/Mar/19 25/Oct/19 116:55 AI 0016 ATQ AI 32T 1.34.6. 01/Apr/19 26/Oct/19 117:00 AI 0102 BOM AI 77W 1234567 31/Mar/19 26/Oct/19 117:05 AI 0016 ATQ AI 32T .2..5.7 31/Mar/19 25/Oct/19 117:15 AI 0126 HYD AI 77W 1234567 31/Mar/19 26/Oct/19 117:20 AI 0042 MAA AI 32N 1234567 31/Mar/19 26/Oct/19 117:40 AI 0088 BLR AI 32N ..3.... 03/Apr/19 23/Oct/19 117:40 AI 0174 BLR AI 32N 12.4567 31/Mar/19 26/Oct/19 118:00 AI 0024 BOM AI 32N 1234567 31/Mar/19 26/Oct/19 118:05 AI 0048 COK/TRV AI 32T 1234567 31/Mar/19 26/Oct/19 119:20 AI 0973 MCT AI 32T 1234567 31/Mar/19 26/Oct/19 119:45 AI 0013 AMD AI 32A 1234567 31/Mar/19 26/Oct/19 119:50 AI 0939 BAH AI 31N 1....6. 01/Apr/19 26/Oct/19 119:50 AI 0939 BAH AI 32T .2.4... 02/Apr/19 24/Oct/19 120:15 AI 0022 CCU AI 32T 1234567 31/Mar/19 26/Oct/19 120:30 AI 0995 DXB AI 788 1234567 31/Mar/19 26/Oct/19 121:00 AI 0191 BOM/EWR AI 77W 1234567 31/Mar/19 26/Oct/19 121:15 AI 0306 NRT AI 788 .2..567 31/Mar/19 26/Oct/19 122:25 AI 0283 CMB AI 32B 1234567 02/Apr/19 26/Oct/19 123:00 AI 0315 BOM AI 788 .2.4.6. 02/Apr/19 26/Oct/19 123:00 AI 0317 BOM AI 788 1.3.5.7 31/Mar/19 25/Oct/19 123:00 AI 0334 BKK AI 32N 1234567 31/Mar/19 26/Oct/19 123:05 AI 0310 HKG/ICN AI 788 .2.4.67 31/Mar/19 26/Oct/19 123:05 AI 0314 HKG/KIX AI 788 1.3.5.. 01/Apr/19 25/Oct/19 123:15 AI 0380 SIN AI 788 1234567 31/Mar/19 26/Oct/19 1

54