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What next?

You do not need to do anything. Your monthly payments will continue to be taken out of your

bank account.

Mr Michael Roberts4 BEECHCROFTDUNDRYBRISTOL BS41 8LE

Your gas statement - actual

Contact usManage your account online and

stay in control at:

britishgas.co.uk/easyonline

If you would like to speak to one of

our team call:

0800 048 0202Mon Fri, 8am 8pm, Sat, 8am 6pm.

@

Customer reference number

8500 4539 0758

Statement date:

31 May 2012

Statement period:

28 Feb 12 30 May 12

Youre on standard tariff.

Message boardWeve dropped our electricity

prices

Switch your electricity to us now

and you could benefit from cheaper

standard electricity at average

consumption and an annual

discount for having both your gas

and electricity with us.

Call now on 0800 980 4145

Before this statement This statement

Balance broughtforward

What you paid

Gas youve used thisperiod

VAT at 5%

Your Direct Debitdiscount

Your adjustments

368.10in debit

394.00

162.25

3.83credit

196.00debit

7.92

336.44in debit

Your newAccount balance

Balance of your last

statement

368.10in debit

Start collecting

points with us.To register visit

britishgas.co.uk/collect

Your payment method has changed

We have changed your payment method from cash to Monthly DirectDebit. Your tariffs have been updated to reflect this.

099 111

193

4797600012152C00000145000010010001

M

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For further details please turn

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What you paid - thank you

Gas youve used this period

Gas units are converted to kilowatt hours using the following formula:

metricunits used

Calorific value Volumecorrection

to convert tokWh

gas used inkWh

65 x 39.1 x 1.0026400 3.6 =721.95

The above illustration is based on our first meter read of this bill.

Your adjustments

To get a large print, talking or Braille bill or to join

our Home Energy Care register call 0800 072 8625

(Textphone 18001 0800 072 8625)British Gas Trading Limited in England No. 3078711. Registered Office: Millstream, Maidenhead Road,

Windsor, Berkshire SL4 5GD. VAT Registered Number 684 9667 62. Bill date & tax point 31 May 2012.

*Call free from BT Calling Plan. Mobiles and other providers charges may vary. Your calls may be monitored

and/or recorded for quality and compliance purposes.

Payment from your bank account 14 Mar 2012 100.00

Direct Debit 27 Apr 2012 98.00

Re-present Direct Debit 15 May 2012 98.00

Direct Debit 28 May 2012 98.00

Total payments 394.00

Meter number: G4C00947140903

28 Feb 12 - actual 07571 We read your meter13 Mar 12 - estimated 07636 Estimated

= 65 metric units used over 15 daysGas unit converted = 721.95 kWh used over 15 days

First 110.00 kWh x 8.429p 9.27

Next 611.95 kWh x 3.935p 24.08

Cost of gas used in this period 33.35

14 Mar 12 - estimated 07636 Estimated30 May 12 - actual 07872 We read your meter

= 236 metric units used over 78 daysGas unit converted = 2621.25 kWh used over 78 days

First 573.00 kWh x 8.429p 48.30

Next 2048.25 kWh x 3.935p 80.60

Cost of gas used in this period128.90

Total cost of gas used 162.75

Payment from your bank account 98.00dr

Direct Debit 0.00

Re-present Direct Debit 98.00dr

Direct Debit 0.00

Total adjustments 196.00dr

Where to write to

Write to British Gas PO BOX 4805,Worthing BN11 9QWWell reply to you as soon as we canPlease include your meter reading

Emergency? Smell gas?

Call 0800 111 999 (24 hours)

To find the name and address of the companyresponsible for the gas pipeline delivery network toyour home, pleasecall 08701 600 229 (lines open Mon - Fri 8am to 9pm,excluding Bank Holidays).

Your gas meter point reference number

9031025201Southern Electric Pricing Area.G4S read your meter.

Complaint relating to your energy account?

If you are unhappy with the service provided pleasecontact us on 0800 072 8632, go tobritishgas.co.uk/energycomplaint or write to BritishGas Complaint Management Team, PO Box 4804,Worthing BN11 9QU. We will do all we can toresolve your issue straight away.

If your remain unhappy please write to Andy Eley,Head of Complaints at the above address. Ifyoure still not satisfied the Citizens Adviceconsumer service provides free, confidential and

impartial advice on consumer issues. Visitadviceguide.org.uk or call the Citizens Adviceconsumer helpline on 08454 04 05 06.

If your complaint remains unresolved after 8 weeks

you can contact Ombudsman Services: Energy on

0845 055 0760 (Textphone 180010845 051 1513),

or via os-energy.org

Consumer Checklist

The Staying connected Energy Consumer Checklistcontains key information for energy consumers to getand stay connected to their energy supply.

See britishgas.co.uk/consumerchecklist

All Central heating enquiries: 0800 294 9650

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